arabic-speaking government & sovereign affairs advisor

arabic-speaking senior government affairs & policy advisor (gulf)

buyer, partnerships associate (visitor) - jeddah, head office

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healthcare operations manager

regional operations manager

Mars

<div>
 
 Job Description
 
 
 
 
 Job Purpose:
 
 
 
 The role is responsible for Mars stock management and outbound operations to ensure accuracy, efficiency in logistics services delivery with optimum cost and quality through managing all relevant 3PLs operations and performance. He will be also responsible to manage the order to delivery cycle for all modern trade customers. The role is responsible for relevant conversion cost management and delivering savings through driving value leadership program across logistics operations while ensuring full compliance with Mars global standards and local regulations. He will also be key in delivering logistics network optimization, ensuring updated processes/SOPs are in place and leading the delivery of system improvement as a key user. The role requires collaboration with cross functional team to drive efficiencies and balance cost. The job holder will work closely with supply chain functions, Sales, and finance and Service providers.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 Warehousing &amp; Outbound operation.
 
 
 
 <ul>
 <li>
 Logistics network optimization
 </li>
 <li>
 Stock accuracy, reconciliation, Full physical and cycle counts to ensure stock accuracy targets are maintained
 </li>
 <li>
 Warehouse 3PL management for inbound, warehousing &amp; outbound including contracts,
 
 
 </li>
 </ul>
 SLA and performance management
 
 
 <ul>
 <li>
 Responsible for meeting Mars internal/external audit requirements &amp; actions for
 
 
 </li>
 </ul>
 stock management
 
 
 <ul>
 <li>
 Ensure compliance with Mars Global standards for warehousing and transportation
 </li>
 <li>
 Ensure compliance with local government authorities
 </li>
 <li>
 Manage warehouse and QMP audits to ensure compliance
 </li>
 <li>
 Warehouse Capacity management and optimization short and long term
 </li>
 <li>
 Warehouse resources management and optimization in assigned regions
 </li>
 <li>
 Destruction management and reporting
 </li>
 <li>
 Manage order picking and loading for customers
 </li>
 <li>
 Manage all outbound operations including deliveries, redeliveries and refusals.
 </li>
 <li>
 Manage monthly, quarterly, midyear and year end stock counts and reconciliation.
 
 
 </li>
 </ul>
 
 S&amp;OP
 
 
 
 <ul>
 <li>
 Input to SMR (Conversion, 3PL performance, warehouse and transportation KPIs,
 
 
 </li>
 </ul>
 escalations&hellip; etc.)
 
 
 
 Systems &amp; Processes
 
 
 
 <ul>
 <li>
 Key user for WMS &amp; Supply Chain Outbound
 </li>
 <li>
 Lead testing and delivery of all system CIPs and projects
 </li>
 <li>
 Own SOPs for warehousing, inbound and outbound including continuous improvement
 </li>
 <li>
 Drive efficiency through system and processes CIPs
 
 
 </li>
 </ul>
 
 Conversion &amp; Value Leadership
 
 
 
 <ul>
 <li>
 Budget management for warehousing and transportation in owned regions
 </li>
 <li>
 Validate actual spend and provide periodic year end estimates
 </li>
 <li>
 Drive value leadership initiatives across warehousing and transportation
 
 
 </li>
 </ul>
 
 CMOS Management
 
 
 
 <ul>
 <li>
 Run CMOS forums in a quality manner as per global guidelines.
 </li>
 <li>
 Responsible for all CMOS forums and audits.
 
 
 </li>
 </ul>
 
 Education &amp; Professional Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in business, Industrial Engineering or supply chain
 </li>
 <li>
 Minimum of 3- 5 years' experience in supply chain (planning, logistics and customer service)
 </li>
 <li>
 Systems knowledge is a must as the associate will manage one if not more systems e.g. Excel, SAP, Oracle, WMS&hellip; etc.
 </li>
 <li>
 Certification in Supply Chain management (CPIM, CLTD)
 </li>
 <li>
 Transportation management (inbound and outbound)
 </li>
 <li>
 Reverse Logistics
 </li>
 <li>
 Project Management
 </li>
 <li>
 Excellent communication skills with good knowledge of written and spoken English
 </li>
 <li>
 Negotiation skills and customer service management
 </li>
 <li>
 Experience on projects requiring change management or transformational process and organization behavior changes
 
 
 </li>
 </ul>
</div>

Regional Operations Manager

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Job Description:</div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Job Purpose:
The role is responsible for Mars stock management and outbound operations to ensure accuracy, efficiency in logistics services delivery with optimum cost and quality through managing all relevant 3PLs operations and performance. He will be also responsible to manage the order to delivery cycle for all modern trade customers. The role is responsible for relevant conversion cost management and delivering savings through driving value leadership program across logistics operations while ensuring full compliance with Mars global standards and local regulations. He will also be key in delivering logistics network optimization, ensuring updated processes/SOPs are in place and leading the delivery of system improvement as a key user. The role requires collaboration with cross functional team to drive efficiencies and balance cost. The job holder will work closely with supply chain functions, Sales, and finance and Service providers.
Roles &amp; Responsibilities:
Warehousing &amp; Outbound operation.<ul><li>
Logistics network optimization</li><li>
Stock accuracy, reconciliation, Full physical and cycle counts to ensure stock accuracy targets are maintained</li><li>
Warehouse 3PL management for inbound, warehousing &amp; outbound including contracts,</li></ul>
SLA and performance management<ul><li>
Responsible for meeting Mars internal/external audit requirements &amp; actions for</li></ul>
stock management<ul><li>
Ensure compliance with Mars Global standards for warehousing and transportation</li><li>
Ensure compliance with local government authorities</li><li>
Manage warehouse and QMP audits to ensure compliance</li><li>
Warehouse Capacity management and optimization short and long term</li><li>
Warehouse resources management and optimization in assigned regions</li><li>
Destruction management and reporting</li><li>
Manage order picking and loading for customers</li><li>
Manage all outbound operations including deliveries, redeliveries and refusals.</li><li>
Manage monthly, quarterly, midyear and year end stock counts and reconciliation.</li></ul>
S&amp;OP<ul><li>
Input to SMR (Conversion, 3PL performance, warehouse and transportation KPIs,</li></ul>
escalations&hellip; etc.) 
Systems &amp; Processes<ul><li>
Key user for WMS &amp; Supply Chain Outbound</li><li>
Lead testing and delivery of all system CIPs and projects</li><li>
Own SOPs for warehousing, inbound and outbound including continuous improvement</li><li>
Drive efficiency through system and processes CIPs</li></ul> 
Conversion &amp; Value Leadership
1. Budget management for warehousing and transportation in owned regions
2. Validate actual spend and provide periodic year end estimates
3. Drive value leadership initiatives across warehousing and transportation
CMOS Management
1. Run CMOS forums in a quality manner as per global guidelines.
2. Responsible for all CMOS forums and audits. 
Education &amp; Professional Requirements:
<ul><li>Bachelor's degree in business, Industrial Engineering or supply chain</li><li>Minimum of 3- 5 years' experience in supply chain (planning, logistics and customer service)</li><li>Systems knowledge is a must as the associate will manage one if not more systems e.g. Excel, SAP, Oracle, WMS&hellip; etc.</li><li>Certification in Supply Chain management (CPIM, CLTD)</li><li>Transportation management (inbound and outbound)</li><li>Reverse Logistics</li><li>Project Management</li><li>Excellent communication skills with good knowledge of written and spoken English</li><li>Negotiation skills and customer service management</li><li>Experience on projects requiring change management or transformational process and organization behavior changes</li></ul> 
#LI-LY1</div>

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Store Manager | Majid Al Futtaim LifeStyle | Operations
 
 
 
 Role Summary
 
 
 
 The Store Manager is responsible for achievement of sales targets, managing and developing the store teams in order to maximize profitability, maintain brand and Company image, ensure operational compliance and offer an excellent customer experience. The role is fully accountable for the daily operations of the store and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Ensure that the highest levels of customer service are delivered by the entire store team at all times.
 </li>
 <li>
 Create innovative approaches to attract new customers, expand store traffic, and enhance profitability.
 </li>
 <li>
 Track brand performance, reviewing stock levels and monitoring best sellers and slow-moving stock in order to generate ideas and action plans to increase overall sales.
 </li>
 <li>
 Overall accountability for compliance of subordinates with established company policies, procedures and standards, including, but not limited to, keeping of funds and properties, personnel practices, security, sales and record keeping procedures
 </li>
 <li>
 Coach, train and mentor the store teams to enhance customer service levels through brand/product knowledge and overall understanding of retail.
 </li>
 <li>
 Ensure all Company Health &amp; Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner.
 </li>
 <li>
 Plan, organize and execute in-store processes including cash intake and cash handling, stockroom and stock-take administration management.
 </li>
 <li>
 Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, pricing, competitive activities and opportunities.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 4 &ndash; 5 years&rsquo; industry experience with Managerial Background experience
 </li>
 <li>
 A proven record of maximizing business performance
 </li>
 <li>
 Good understanding of main customer segments and helps team to understand them.
 </li>
 <li>
 Identifies critical paths and proactively convenes the right stakeholder to ensure timely decisions are made.
 </li>
 <li>
 Makes hard decisions, knows when to make a call versus delegating upwards
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Store Manager

Hilton

<div>Assistant Marketing Manager
A Assistant Marketing Manager will play a crucial role in developing and implementing the annual marketing plan, driving key objectives, current initiatives and relevant marketing activities relating directly to the cluster. The role will be responsible for leading the cluster&rsquo;s marketing team and ensuring the department performs an integral role in bringing together all function areas to ensure commercial targets are heightened. 
What will I be doing? 
As Assistant Marketing Manager, you will be responsible for the results of the marketing plan and activities used by the hotel to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs. Specifically, you will perform the following tasks to the highest standards:
Business Function<ul><li>
Develop, proactively manage and implement the annual cluster marketing plan to include eCommerce, brand and loyalty marketing within budget guidelines</li><li>
Drive the development of a sound B2B and B2C strategy by segment for each hotel, in line with the commercial focus process</li><li>
Responsible for measuring the success of all marketing activities, promotions and campaigns, and producing performance reports for all key stakeholders</li><li>
Manage the roll out of marketing initiatives to support the cluster in meeting their revenue targets, also by leveraging key function activity in Regional Marketing, eCommerce, Marketing Operations, Strategic Partnerships and HHonors and third party distribution</li><li>
Oversee the execution of all promotional activities, whether local, regional or global, across all available channels, ensuring brand adherence and effectiveness</li><li>
Ensure sales and F&amp;B teams receive adequate marketing support, and ensure collateral requirements are met</li><li>
Always be the brand champion ensuring all collateral conforms to agreed brand standards and content is compliant of corporate guidelines and within budget guidelines across all marketing activities</li><li>
Support individual brand initiatives and ensure hotel brand campaigns are rolled out effectively and communicated using the right tone and voice for each segment</li><li>
Develop and manage all social media activity for the cluster and support departmental initiatives</li><li>
Recognise and execute opportunities for the loyalty program HHonors as well as other incentive programmes at cluster level, and manage all cluster CRM and database requirements</li><li>
Identify local partnership opportunities with the regional team, and oversee the on-going execution of revenue driving activities</li><li>
Responsible for building a coherent social media strategy for the hotel and its outlets</li><li>
Seek to grow social media followers and to enhance interaction with customers on these sites using relevant tools and techniques</li><li>
Respond to customer postings as appropriate tackling any complaints and issues</li></ul>
Managing Execution<ul><li>
Achieve agreed performance goals and marketing objectives of role set out by the Line Manager</li><li>
Manage execution of marketing projects in line with resources and budget objectives</li><li>
Be the marketing representative in the cluster during commercial focus meetings, and proactively identify revenue-driving opportunities with other key stakeholders</li><li>
Conduct continuous analysis of competitive environment and consumer trends, and use findings to continuously evaluate and drive commercial success</li><li>
Ensure full brand compliance across all marketing initiatives at cluster level</li><li>
Lead effective content management across all available channels, including hotel website, OTAs, social media, mobile marketing and partnership programs</li><li>
Conduct regular cluster marketing audits to meet Centre of Excellence audit requirements</li><li>
Participate in all internal and external marketing meetings and attend relevant industry events, training workshops and trade-shows</li><li>
Actively support Line Manager on all in-house merchandising activity and ensure all merchandising opportunities are identified and maximised and communicated across organisation</li><li>
Respond quickly and efficiently to all internal and external requests</li><li>
Understand and champion Hilton's core values</li></ul>
Developing Talent<ul><li>
Create an effective marketing team on property, fostering a productive team culture and encouraging career growth</li><li>
Encourage and motivate individuals to achieve key company and personal objectives and targets</li><li>
Put in place a dedicated career path for each team member, with the creation of a Personal Development Plan highlighting key development milestones and timelines</li><li>
Conduct regular performance reviews, ensuring adequate feedback is given and used proactively for further development</li><li>
Highlight and encourage team members to participate in job specific training opportunities and attend internal and external networking industry events</li></ul>
Building Relationships<ul><li>
Establish excellent open communication with all operational teams, i.e. GM, DBD, F&amp;B and other department heads throughout the region</li><li>
Develop and maintain good working relationships with various levels of Hilton&rsquo;s personnel including corporate and regional marketing, corporate brand, eCommerce, loyalty and partnerships teams</li><li>
Proactively develop and maintain effective working relationships with all external customers to include key members of the design and media agencies, partnerships and online marketing</li><li>
Excel at being an effective team player to all corporate, regional, cluster and hotel level personnel by demonstrating a &lsquo;can do&rsquo; and customer focused attitude, providing peer support, cross-functional and across regions</li></ul>
What are we looking for? 
A Assistant Marketing Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
College degree in Marketing or Hotel Management</li><li>
Experience of working in a similar marketing position in the hospitality sector</li><li>
Experience of managing and motivating a team along with evidence of driving successful team results</li><li>
Proven knowledge of creating, leading and managing fundamental and complex projects to tight deadlines</li><li>
Experience of developing, creating and managing marketing campaigns with associated costs and working to budget restraints</li><li>
Complete understanding of key functions relating to marketing strategies and initiatives whilst managing multiple work streams</li><li>
Experience in developing and implementing effective and realistic marketing plans and strategies, including budget evaluation, management and reporting</li><li>
Demonstrated ability to interact effectively with various levels of management</li><li>
Outstanding communication skills in all areas of writing, listening and speaking English. Developed proficiency of native language dependant on location of role.</li><li>
Communicate key information effectively to all levels of management using a variety of communication tools</li><li>
Proficiency in Microsoft Office applications, budget management, project and time management</li><li>
Able to think analytically, critically and strategically when faced with unique opportunities, challenges, prioritising and identifying productive solutions</li><li>
Ability to influence others in key situations whilst maintaining positive relationships</li><li>
Demonstrate excellent interpersonal skills to include strong leadership, cultural sensitivity</li><li>
Execute calculated risks and pre-determine successful outcome</li><li>
Ability to relate to the marketing world and adapt to changing priorities quickly and with ease</li><li>
An accomplished leader offering excellent judgement, time management and decision making skills</li><li>
Professional approach, clean and well groomed at all times</li><li>
Friendly demeanour, positive and enthusiastic with a motivational attitude</li><li>
Excellent problem solving and decision making skills, can work autonomously whilst keeping all parties informed</li><li>
Honesty, integrity and a passion for hard work</li><li>
Creatively minded and has a thirst to work in marketing for the hospitality industry</li><li>
Demonstrated self-starter with excellent attention to detail</li><li>
High energy and the ability to motivate and manage a team - leading by example</li><li>
Resourcefulness, customer focused and results oriented</li><li>
Enjoys working collaboratively, key team player with a &ldquo;can do&rdquo; attitude and thrives on a challenge</li><li>
Good understanding of Hilton, its core values and management structure</li></ul>
It will be advantageous in this position if you demonstrate the following capabilities and advantages:<ul><li>
Master&rsquo;s degree in Business or Marketing</li><li>
Previous experience of working in a marketing role in the hotel industry for a global leader</li><li>
Qualifications in Project and Time Management</li><li>
Able to speak further key business languages</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Marketing Manager

Sephora

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>Supply Chain Manager
</div><div><h3 class="jobSectionHeader">Profile
</h3>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we c onnect customers and beauty brands within the world&rsquo;s most passionate beauty community . With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
Position Purpose:
The Supply Chain Manager is responsible for the end-to-end Supply Chain operations in Saudi Arabia to serve Sephora needs in the country omni-channel, across stores and e-com platform. As such he/she functionally oversees all aspects related to Local Supply Planning, Store Replenishment, Logistics Operations and 3PL Relationship Management. He/she is directly responsible for daily operations, new product and brands launches, while building the Supply Chain of the Future through efficient systems and processes. The Supply Chain Manager has a mandate to bring the department to targeted levels of performance in the context of fast growth while supporting our customer-focused omnichannel strategy. The ideal candidate is a professional with an outstanding knowledge and track record of accomplishments in Supply Chain operations, warehouse fulfillment and distribution, planning tools and stakeholder relationship management. With a direct reporting line to the General Manager &ndash; KSA, the Supply Chain Manager will have a strong dotted reporting line to the Supply Chain Director &ndash; Middle East and will be a functional member of the Regional Supply Chain Leadership Team. From this setup perspective, a strong collaboration mindset is expected from the candidate to manage the relationship between KSA and Dubai HO. 
You will excel and enjoy this position if you are ready to actively handle the following missions :
<ul><li>Lead Supply Chain operations in the country to maximize product availability and optimize inventory levels across the network.
</li><li>Manage replenishment strategy and frequency to ensure optimal fulfillment for all our stores and e-com platform.
</li><li>Continuously improve last mile solutions that bring additional efficiency and convenience to stores operation and on-line customers.
</li><li>Supervise local warehouses operation, driving a collaborative mindset with local 3PL to increase efficiency, enhance quality standards and reduce cost.
</li><li>Work closely with local retail team to sense changes in product demand and to adjust the outlook accordingly.
</li><li>Supervise over-stock and discontinued items exit strategy, coordination of return campaigns and stock rebalancing operations.
</li><li>Define and monitor relevant metrics and KPIs to proactively diagnose and address operational performance and needs.
</li><li>Work closely with Dubai HO on Sales &amp; Operations Planning Process (S&amp;OP) to support analysis on KPIs and drive action plans.
</li>Provide direction and lead a team of 7 professionals across Logistics and Planning. 
<li>
</li></ul>Do not hesitate to apply if you have:
<ul><li>Bachelor&rsquo;s degree with 7+ years&rsquo; experience managing Supply Chain operations
</li><li>Middle East and KSA experience preferred
</li><li>Retail, Cosmetics, Pharma or FMCG experience preferred
</li><li>Extensive Logistics, 3PL Management and Demand &amp; Supply Planning expertise
</li><li>Strong planning systems / ERP (SAP and RELEX considered a plus)
</li><li>Strong analytical skills, emotional intelligence and communication skills
</li><li>Ability to perform under pressure in a fast-paced environment
</li><li>Results oriented and proactive
</li>Fluent in English, Arabic speaker is a plus 
<li>
</li></ul>Here, you will find:
<ul><li>Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
</li><li>Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead
</li><li>Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference 
</li></ul>Join us and belong to something beautiful. 
</div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">SEPHORA
 
MAISON
 
</h2><div>Sephora&rsquo;s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
 
The House provides a superior selection of quality products and always keeps pace with the latest trends.
 
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
 
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
 
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.</div></div></div></div></div></div></div>

Supply Chain Manager

Valvoline Global Operations

<div>
 
 Why Valvoline Global Operations?
 
 
 
 At
 
 Valvoline Global Operations
 
 , we&rsquo;re proud to be
 
 The Original Motor Oil
 
 , but we&rsquo;ve never rested on being first. Founded in 1866, we introduced the world&rsquo;s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of
 
 Aramco
 
 , one of the world&rsquo;s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.
 
 
 With a global presence, we develop
 
 future-ready products
 
 and provide
 
 best-in-class services
 
 for our partners around the world. For us, originality isn&rsquo;t just about where we began; it&rsquo;s about where we&rsquo;re headed and how we&rsquo;ll lead the way.
 
 We are originality in motion.
 
 
 
 Our Corporate Values&mdash;Care, Integrity, Passion, Unity, And Excellence&mdash;are At The Heart Of Everything We Do. These Values Define How We Operate, How We Treat One Another, And How We Engage With Our Partners, Customers, And The Communities We Serve. At Valvoline Global, We Are United In Our Commitment To
 
 
 <ul>
 <li>
 Treating everyone with care.
 </li>
 <li>
 Acting with unwavering integrity.
 </li>
 <li>
 Striving for excellence in all endeavors.
 </li>
 <li>
 Delivering on our commitments with passion.
 </li>
 <li>
 Collaborating as one unified team.
 
 
 </li>
 </ul>
 When you join
 
 Valvoline Global
 
 , you&rsquo;ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we&rsquo;re shaping the future of automotive and industrial solutions.
 
 
 
 Job Purpose
 
 
 
 The
 
 Senior Technology Manager - Middle East &amp; Africa
 
 leads all technical services and customer technical support activities across the Middle East &amp; Africa region with a particular focus on KSA. Reporting directly to the
 
 Global Technical Services &amp; Field-Testing Director
 
 , this role is a key member of the MEA Management Team and serves as point of contact between the MEA region and Global R&amp;D.
 
 
 The incumbent is accountable for building, coaching, and leading the MEA technical services team to deliver world-class customer and OEM support, drive product trials and validation, and provide training and technical insights that fuel commercial growth. Working closely with Sales, Marketing, Product Strategy, and R&amp;D, this role ensures seamless service delivery and development of differentiated value-added services to customers.
 
 
 This position will provide large customers with direct application support regarding lubricants, hydraulic fluids, chemicals, and coolants for consumer, commercial and industrial applications as aligned with the MEA OGSM.
 
 
 
 How You Make An Impact (Job Accountabilities)
 
 
 
 <ul>
 <li>
 Technical Leadership &amp; Coordination:
 </li>
 <li>
 Lead and oversee all technical service and support activities across MEA.
 </li>
 <li>
 Build and coach the regional technical services team.
 </li>
 <li>
 Act as the primary interface with Global R&amp;D. Provide leadership updates to Management Team.
 </li>
 <li>
 Cross-Functional Collaboration:
 </li>
 <li>
 Partner with Sales, Marketing, Product Strategy, and R&amp;D to support product launches, business development, and go-to-market strategies.
 </li>
 <li>
 Deliver technical insights and ensure transparent reporting to regional and global leadership.
 </li>
 <li>
 Key Customers &amp; OEM Support:
 </li>
 <li>
 Provide executive oversight on technical support to OEMs, distributors, fleets, and industrial clients.
 </li>
 <li>
 Personally manage strategic customers where required. Coach the team on technical proposals, oil analysis, training, and troubleshooting.
 </li>
 <li>
 Field Testing &amp; Product Validation:
 </li>
 <li>
 Direct regional field trials, ensuring rigorous planning, monitoring, and execution.
 </li>
 <li>
 Oversee data acquisition and analysis with R&amp;D to support approvals and product improvement.
 </li>
 <li>
 Complaints Handling:
 </li>
 </ul>
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Lead resolution of high-impact customer complaints through structured root cause analysis.
 </li>
 <li>
 Collaborate with quality and supply chain to prevent recurrence.
 </li>
 <li>
 Product recommendation / market insights:
 </li>
 <li>
 Provide market intelligence to Global R&amp;D and Marketing.
 </li>
 <li>
 Translate customer needs and competitor insights into product recommendations.
 </li>
 <li>
 Manage technical CVPs / Services:
 </li>
 <li>
 Oversee development of technical customer value propositions and service offerings.
 </li>
 <li>
 Manage oil analysis programs and condition monitoring systems.
 </li>
 <li>
 HSSE Leadership &amp; Coaching
 </li>
 <li>
 Ensure a strong safety culture by coaching the technical services team on health, safety, security, and environmental compliance. Actively monitor adherence to regulations and corporate HSSE standards.
 </li>
 <li>
 Training &amp; Knowledge Development
 </li>
 <li>
 Design and oversee regional training plans for internal staff and external stakeholders. Lead execution of technical seminars, customer events, product launches, and internal enablement sessions. Ensure training programs align with commercial growth objectives.
 
 
 </li>
 </ul>
 
 What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities)
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in mechanical engineering or related field required, Master&rsquo;s preferred.
 </li>
 <li>
 Proficiency in Arabic and English required.
 </li>
 <li>
 10+ years in technical services, lubricants, or related industries, with at least 5 years in a leadership role.
 </li>
 <li>
 Proven track record in field testing, complaint handling, and customer technical engagement across multiple countries.
 </li>
 <li>
 CLS (Certified Lubrication Specialist) or equivalent desirable.
 
 
 </li>
 </ul>
 
 Competencies Desired
 
 
 
 
 Candidates With The Following Will Be Given Preferential Consideration
 
 </ul>
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Strong leadership and team-building skills.
 </li>
 <li>
 Technical depth in lubricants and mechanical systems.
 </li>
 <li>
 Skilled in managing field trials and analyzing performance data.
 </li>
 <li>
 Strategic mindset with commercial acumen.
 </li>
 <li>
 Strong stakeholder management and communication skills.
 </li>
 <li>
 Commitment to safety and compliance.
 
 </li>
 </ul>
 </ul>
 
 Working Conditions / Physical Requirements / Travel Requirements
 
 
 
 <ul>
 <li>
 Working Conditions / Physical Requirements: Office setting
 </li>
 <li>
 Travel Requirements: up to 30% including international travel across MEA
 
 
 </li>
 </ul>
 Valvoline Global is an
 
 equal opportunity employer
 
 . We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.
 
 
 We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.
 
 
 <ul>
 <li>
 Email: Valvolineglobalcareers@valvolineglobal.com
 
 
 </li>
 </ul>
 This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.
 
 
 
 Are You Ready to Make an Impact?
 
 
 
 At Valvoline Global, we&rsquo;re looking for passionate and talented individuals to join our journey of innovation and excellence.
 
 Are you ready to shape the future with us? Apply today.
 
 
 
 Requisition ID: 2028
</div>

Sr. Technology & Services Manager - KSA

Marriott International

<div>Additional Information 
Job Number26024253 
Job CategorySales &amp; Marketing 
LocationAl Murjan Investment and Real Estate Development, Al Murjan Tower AlRawdah Street Al Rawdah District, Jeddah, Saudi Arabia, Saudi Arabia, 21573 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Functions as the leader of the property&rsquo;s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand&rsquo;s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel&rsquo;s&rsquo; sales objectives. Evaluates the property&rsquo;s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property&ndash;wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer profile and property associates and provides a return on investment to the owner and Marriott International. 
CANDIDATE PROFILE 
Education and Experience 
Required:
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.</li></ul> 
Preferred:
<ul><li>4 year college degree.</li></ul>
<ul><li>Demonstrated skills in supervising a team.</li></ul>
<ul><li>Lodging sales experience.</li></ul>
<ul><li>Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.</li></ul> 
CORE WORK ACTIVITIES 
Managing Sales Activities
<ul><li>Manages the development of a strategic account plan for the demand generators in the market.</li></ul>
<ul><li>Manages the property's reactive and proactive sales efforts.</li></ul>
<ul><li>Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.</li></ul>
<ul><li>Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.</li></ul>
<ul><li>Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel&rsquo;s market position.</li></ul>
<ul><li>Researches competitor&rsquo;s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.</li></ul>
<ul><li>Attends sales strategy meetings to provide input on weekly and overall sales strategy.</li></ul>
<ul><li>Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.</li></ul>
<ul><li>Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.</li></ul>
<ul><li>Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.</li></ul>
<ul><li>Serves as the sales contact for customers; serves as the customer advocate.</li></ul>
<ul><li>Serves as hotel authority on sales processes and sales contracts.</li></ul>
<ul><li>Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.</li></ul>
<ul><li>Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.</li></ul>
<ul><li>Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.</li></ul>
<ul><li>Supports the General Manager by coordinating crisis communications.</li></ul>
<ul><li>Executes and supports Marriott&rsquo;s Customer Service Standards and hotel&rsquo;s Brand Standards.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).</li></ul>
<ul><li>Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.</li></ul>
<ul><li>Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.</li></ul>
<ul><li>Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.</li></ul>
<ul><li>Implements the brand&rsquo;s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel&rsquo;s&rsquo; sales objectives.</li></ul>
<ul><li>Interfaces with regional marketing communications for regional and national promotions pull through.</li></ul>
<ul><li>Performs other duties, as assigned, to meet business needs.</li></ul> 
Building Successful Relationships
<ul><li>Develops strong partnerships with local organizations to further increase brand/product awareness.</li></ul>
<ul><li>Develops and manages internal key stakeholder relationships.</li></ul>
<ul><li>Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.</li></ul>
<ul><li>Gains understanding of the hotel&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li></ul> 
Leadership
<ul><li>Functions as the leader of the property&rsquo;s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.</li></ul>
<ul><li>Develops sales goals and strategies and verifies alignment with the brand business strategy.</li></ul>
<ul><li>Executes the sales strategy in order to meet individual booking goals for both self and staff.</li></ul>
<ul><li>Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.</li></ul>
<ul><li>Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.</li></ul>
<ul><li>Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.</li></ul>
<ul><li>Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.</li></ul>
<ul><li>Creates effective structures, processes, jobs and performance management systems are in place.</li></ul>
<ul><li>Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.</li></ul>
<ul><li>Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.</li></ul>
<ul><li>Maintains an active list of the competition&rsquo;s best sales people and executes a recruitment and acquisition plan with HR.</li></ul>
<ul><li>Supports tools and training resources to educate sales associates on winning catering solutions.</li></ul>
<ul><li>Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales &amp; marketing talent; works with HR to anticipate future talent needs based on business growth plans.</li></ul>
<ul><li>Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.</li></ul>
<ul><li>Transfers functional knowledge and develops group sales skills of other discipline managers.</li></ul>
<ul><li>Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.</li></ul>
<ul><li>Evaluates the property&rsquo;s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.</li></ul>
<ul><li>Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don&rsquo;t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what&rsquo;s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

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