operations manager

sales manager

hr assistant

contracts manager

maintenance manager

relations manager

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.
 
 
 <ul>
 <li>
 Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
 </li>
 <li>
 Support the Front desk team in coordinating guest services and activities
 </li>
 <li>
 Oversee check-in and check-out processes, ensuring smooth and efficient operations
 </li>
 <li>
 Collaborate with other departments to fulfill guest needs and resolve issues
 </li>
 <li>
 Train and mentor guest relations staff to maintain high service standards
 </li>
 <li>
 Assist in creating and implementing guest satisfaction initiatives
 </li>
 <li>
 Monitor and analyze guest feedback to identify areas for improvement
 </li>
 <li>
 Participate in special events and VIP guest arrangements
 </li>
 <li>
 Ensure compliance with hotel policies and local regulations
 </li>
 <li>
 Assist in managing the guest relations budget and resources
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 College diploma in hotel management or related field
 </li>
 <li>
 Previous experience in Front Office or Guest Services
 </li>
 <li>
 Good Communication skills
 </li>
 <li>
 Experience with Front Office Systems
 </li>
 <li>
 Good English skills, both written and spoken and Russian is a plus
 </li>
 </ul>
</div>

Assistant Guest Relations Manager

Inspire Management Training Center

The Assistant Manager &ndash; Guest Relations plays a vital role in elevating the member and guest experience by integrating contemporary hospitality practices and delivering outstanding service interactions. This position focuses on team leadership, operational improvement, employee development, and nurturing an engaging environment that supports both guests and staff.Key Responsibilities<ul><li>Provide inspiring leadership and direction to ensure team members reflect the Club&rsquo;s brand values and consistently deliver memorable experiences to members and guests.</li><li>Oversee daily staff briefings, coordinate training programs, evaluate performance, and act as the main point of support for the Guest Relations team.</li><li>Maintain up-to-date knowledge of Club facilities, promotions, pricing, and policies to effectively guide members, visitors, and clients.</li><li>Optimize staff productivity through effective scheduling, coaching, mentoring, and resource planning.</li><li>Respond to guest inquiries, concerns, and complaints; resolve issues promptly, record feedback, and ensure follow-up for complete satisfaction.</li><li>Promote strong interdepartmental collaboration by supporting teams in addressing operational needs and meeting shared objectives.</li><li>Develop, review, and update Standard Operating Procedures (SOPs) to maintain accuracy, consistency, and efficiency in departmental processes.</li><li>Compile and analyze guest and member feedback from various channels to generate insights that enhance services and Club offerings.</li><li>Prepare management reports, conduct root-cause analysis of challenges, and work with department heads to implement improvement measures.</li><li>Coordinate special discounts or concessions with the Finance Manager, secure approval from the Director of Operations, and maintain proper documentation before communicating with relevant teams.</li><li>Ensure accurate membership records, track renewals, and support renewal drives while promoting incentive programs to increase revenue.</li><li>Build and maintain positive public relations with members, guests, and external clients.</li><li>Deliver regular training sessions to operational teams with a focus on service quality and guest satisfaction.</li><li>Ensure team members comply with grooming and appearance standards.</li><li>Participate in internal and external audits, assist with compliance requirements, and execute corrective actions as recommended.</li><li>Contribute to annual manpower planning, budget preparation (CAPEX &amp; OPEX), and achievement of departmental performance targets.</li><li>Manage the Guest Relations departmental budget, assist in promotional efforts, and support marketing activities aimed at increasing visibility and revenue.</li><li>Collaborate with HR on employee-related matters, foster teamwork, and encourage staff engagement through welfare and team-building initiatives.</li><li>Provide weekly progress summaries and periodic updates to senior management.</li><li>Ensure compliance with internal and external audit frameworks, including ISO standards and Supreme Committee guidelines.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, or a related discipline.</li><li>Prior experience in Guest Relations, Quality Assurance, or similar hospitality functions, with proven supervisory and leadership capabilities.</li><li>At least 5 years of experience in the hospitality sector, demonstrating ability to guide, train, and motivate teams toward high service standards.</li><li>Strong understanding of guest experience principles, quality evaluation tools, and effective complaint-resolution techniques.</li></ul>Skills Required<ul><li>Strong team player with excellent collaboration skills across departments.</li><li>Analytical mindset with strong problem-solving abilities.</li><li>Confident and professional presence when dealing with members, guests, and potential clients.</li><li>Capability to draft and respond to correspondence professionally and independently.</li><li>Strong customer service orientation.</li><li>Outstanding communication skills, both written and verbal.</li><li>Ability to gather, interpret, and present data effectively.</li><li>High level of initiative and proactive attitude.</li><li>Flexibility to work evenings, weekends, and holidays based on operational needs.</li></ul>Job Types: Full-time, PermanentPay: Up to QAR10,650.00 per monthApplication Question(s):<ul><li>How many years of professional experience do you have as an Assistant Manager &ndash; Guest Relations in luxury hotel brands?</li><li>Do you have a bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field?</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Assistant Guest Relations Manager (Luxury Hotel Industry)

Marriott International

<div>Additional Information 
Job Number25181497 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Grand Doha Resort &amp; Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Property Operations and Guest Relations Needs
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li></ul>
<ul><li>Sends copy of MOD report to all departments on a daily basis.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Supporting Profitability Goals
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul> 
Managing the Guest Experience
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul>
<ul><li>Records guest issues in the guest response tracking system.</li></ul> 
Assisting Human Resources Activities
<ul><li>Participates as needed in the investigation of employee and guest accidents.</li></ul>
<ul><li>Observes service behaviors of employees and providing feedback to individuals.</li></ul>
<ul><li>Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures employees are cross-trained to support successfully daily operations.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li></ul>
<ul><li>Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</div></div>

Duty Manager

Qatar Red Crescent Society (QRCS)

<div>
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 To supervise the development of QRCS's resource development strategies, set department's general annual/interim plans &amp; monitor implementation upon approval.
 </li>
 <li>
 To participate in the development of relevant policies, procedures &amp; regulations.
 </li>
 <li>
 To supervise the development of QRCS's basic, direct, long-term &amp; support revenues, for the purpose of supporting QRCS's humanitarian programs/projects through various means of fundraising directed to all donors, companies, government bodies &amp; donor organizations.
 </li>
 <li>
 To supervise the preparation &amp; implementation of fundraising campaigns &amp; participations in exhibitions, celebrations &amp; public events, in coordination with Media &amp; Marketing Department &amp; relevant divisions, for the purpose of promoting QRCS &amp; supporting its humanitarian programs/projects.
 </li>
 <li>
 To strengthen relations with various social groups in Qatar, especially QRCS's clients, maintain data of donors, supporting/donor organizations &amp; funding partners, keep in touch with them &amp; inform them of results of their contributions &amp; reports of projects they support, for the purpose of maintaining their contributions &amp; support for QRCS &amp; its humanitarian mission.
 </li>
 <li>
 To have close communications with other QRCS divisions/departments seeking to develop QRCS's financial resources &amp; coordinate with them in a positive way that ensures maximum benefit of available efforts.
 </li>
 <li>
 To enhance sources of funding through in-kind donations, establish mechanisms for collection at QRCS or locations specified by donors &amp; handle them in accordance with policies/procedures regulating such type of donations.
 </li>
 <li>
 To keep up to date about all legislative &amp; ethical practices related to fundraising; ensure that all partnerships &amp; resource development activities are carried out within legal boundaries &amp; follow regulating policies, processes &amp; procedures; identify all risks of partnership operations &amp; attraction of institutional donations; manage these risks; &amp; make sure their impacts are avoided or minimized.
 </li>
 <li>
 To submit regular reports on progress of department &amp; campaigns, achievements made during reporting period, obstacles &amp; challenges arising, &amp; propose recommendations to overcome these obstacles/challenges.
 </li>
 <li>
 To perform any other tasks within the scope of job responsibilities.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field.
 </li>
 <li>
 Professional certification or training courses in marketing, public relations, communications, or customer service.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 +10 years of practical experience in marketing, public relations, or communication.
 </li>
 </ul>
 
 Very good knowledge of nonprofit organizations in the MENA region.
 
 
 Familiarity with International Red Cross &amp; Red Crescent Movement &amp; IFRC's institutional resource development systems.
 
 <ul>
 <li>
 Good command of Arabic, with English preferable.
 </li>
 <li>
 Good command of Microsoft Office Suite.
 </li>
 <li>
 Excellent management, coordination &amp; marketing skills.
 </li>
 <li>
 Excellent senior management skills &amp; expertise in an interconnected service environment linked to understanding of the nature of community.
 </li>
 </ul>
 
 
</div>

Director of Resource Development Department (Qatarization)

Katara Club

Role ObjectiveThe Membership Manager is responsible for overseeing all aspects of membership management at Katara Club, ensuring a seamless and exclusive experience for members from onboarding to renewal. This role focuses on delivering exceptional hospitality, nurturing long-term member relationships, and building valuable external partnerships to enhance the Katara Club lifestyle experience. The Membership Manager plays a key role in curating the member journey, maintaining the Club&rsquo;s elite image, and driving membership satisfaction and retention.Duties and ResponsibilitiesMembership Management &amp; Administration<ul><li>Oversee the entire membership lifecycle including applications, onboarding, renewals, and cancellations.</li><li>Maintain an updated and accurate membership database and CRM system.</li><li>Ensure compliance with membership policies and high service consistency.</li><li>Develop and execute member communication strategies, updates, and events.</li></ul>Member Experience &amp; Hospitality<ul><li>Deliver a personalized and proactive approach to member service, ensuring every interaction reflects Katara Club&rsquo;s luxury standards.</li><li>Manage the member journey from first contact to ongoing engagement, ensuring exclusivity and attention to detail.</li><li>Handle VIP requests, complaints, and feedback with professionalism and discretion.</li><li>Collaborate with internal departments to elevate the member experience across all Club touchpoints.</li></ul>Partnerships &amp; Benefits Development<ul><li>Identify and secure external partnerships (luxury brands, hotels, restaurants, lifestyle services) to provide added value to members.</li><li>Negotiate preferential rates, offers, and collaborations aligned with Katara Club&rsquo;s prestige.</li><li>Manage partnership communications, implementation, and performance tracking.</li></ul>Sales, Retention &amp; Reporting<ul><li>Support the growth of the membership base through referrals, corporate relations, and high-quality leads.</li><li>Monitor membership renewals, churn rate, and satisfaction scores.</li><li>Develop reports on membership metrics, partnership outcomes, and engagement KPIs.</li></ul>Events &amp; Engagement<ul><li>Coordinate with the Marketing and Operations teams to organize exclusive member events, activations, and experiences.</li><li>Ensure events reflect the Club&rsquo;s elite image and strengthen community engagement.</li></ul>Other Duties<ul><li>Take on additional membership-related tasks as assigned by management, within the scope of the role.</li></ul>Job Type: Full-timePay: From QAR1.00 per month

Membership Manager.

Intelligent Data Systems W.L.L - IDS

<div>
 Date: Nov 5, 2025
 
 
 Location:
 
 
 Doha, QA
 
 
 Company: Intelligent Data Systems W.L.L
 
 
 Req ID: 2545
 
 
 
 Job Title
 
 
 
 
 Account Manager
 
 
 
 
 Job Scope
 
 
 
 The Account Manager is accountable for the promotion of the company products/services, through a well-defined strategy and sound partnerships with existing/potential partners. S/He works towards optimizing sales volumes and champions marketing programs.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Define and implement the strategy and roadmap of the assigned products/services line in alignment with the management team
 </li>
 <li>
 Lead the partners&rsquo; relations in alignment with the company&rsquo;s management and strategy
 </li>
 <li>
 Develop and maintain relationships with new and existing channels/clients to expand sales in the assigned territory
 </li>
 <li>
 Build and maintain a solid channel/customer database, analyze data and develop metrics evaluating loyalty and new opportunities
 </li>
 <li>
 Specify market requirements for current and future products/services by conducting market research supported by on-going visits to existing and potential customers
 </li>
 <li>
 Execute and supervise the entire sales cycle from quotation to collection
 </li>
 <li>
 Track credit and/or payment performance, review outstanding settlements and manage resolutions accordingly
 </li>
 <li>
 Generate sales for the entire product/service line in terms of long-term revenue and profitability
 </li>
 <li>
 Develop and deliver accurate sales forecasts and market development reports in line with business objectives
 </li>
 <li>
 Oversee the implementation of targeted programs and marketing activities, monitor progress and raise recommendations as and when necessary
 </li>
 <li>
 Promote the company and its services within the Region.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Sales or any other related field.
 
 
 
 Experience
 
 
 
 5 to 7 years of relevant experience.
 
 
</div>

Account Manager

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25181497
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Grand Doha Resort &amp; Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Supporting Property Operations and Guest Relations Needs
 
 
 
 <ul>
 <li>
 Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
 </li>
 <li>
 Communicates any variations to the established norms to the appropriate department in a timely manner.
 </li>
 <li>
 Sends copy of MOD report to all departments on a daily basis.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Ensures compliance with all policies, standards and procedures.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 
 
 </li>
 </ul>
 
 Supporting Profitability Goals
 
 
 
 <ul>
 <li>
 Understands and complies with loss prevention policies and procedures.
 </li>
 <li>
 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
 
 
 </li>
 </ul>
 
 Managing The Guest Experience
 
 
 
 <ul>
 <li>
 Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Provides immediate assistance to guests as requested.
 </li>
 <li>
 Serves as a leader in displaying outstanding hospitality skills.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Ensures employees understand customer service expectations and parameters.
 </li>
 <li>
 Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Participates in the development and implementation of corrective action plans to improve guest satisfaction.
 </li>
 <li>
 Records guest issues in the guest response tracking system.
 
 
 </li>
 </ul>
 
 Assisting Human Resources Activities
 
 
 
 <ul>
 <li>
 Participates as needed in the investigation of employee and guest accidents.
 </li>
 <li>
 Observes service behaviors of employees and providing feedback to individuals.
 </li>
 <li>
 Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Ensures employees are cross-trained to support successfully daily operations.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
 </li>
 <li>
 Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
</div>

Explore 909+ Relations manager in Doha this December. Find roles across top companies and apply now to boost your career.

909 relations manager jobs IN Doha

Assistant Guest Relations Manager

Assistant Guest Relations Manager (Luxury Hotel Industry)

Duty Manager

Director of Resource Development Department (Qatarization)

Membership Manager.

Account Manager

Duty Manager