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analyst - contact center operations Jobs in Dubai

analyst - contact center operations

reporting analyst

One Development

<div>
 
 
 One Development
 
 , a leading real estate developer based in Dubai, is seeking a
 
 Performance &amp; Business Intelligence Reporting Analyst
 
 to join our growing team at the
 
 holding level
 
 .
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 This role is focused on monitoring
 
 KPI performance
 
 and the
 
 overall operational efficiency
 
 of our subsidiaries across the group. You will be responsible for preparing executive-level
 
 performance reports and dashboards using Power BI
 
 , with regular presentations delivered to the
 
 Chairman and senior leadership
 
 . Arabic fluency and experience in the
 
 real estate sector
 
 are essential.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Monitor and analyze KPIs and business performance across subsidiaries.
 </li>
 <li>
 Prepare detailed monthly and ad-hoc performance reports for the Chairman.
 </li>
 <li>
 Design and maintain Power BI dashboards that provide insights into operational and financial performance.
 </li>
 <li>
 Work closely with finance, operations, and executive teams to gather and validate key data inputs.
 </li>
 <li>
 Identify trends, variances, and areas of improvement using data-driven insights.
 </li>
 <li>
 Ensure data integrity and standardization across reporting systems.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 
 5+ years
 
 of experience in performance reporting, business intelligence, or analytics.
 </li>
 <li>
 
 Experience in real estate industry
 
 is
 
 mandatory
 
 &ndash; ideally within a developer or holding group.
 </li>
 <li>
 Proven expertise in
 
 Power BI
 
 &ndash; dashboard creation, data modeling, and visualization.
 </li>
 <li>
 Strong command of
 
 Excel
 
 and data analysis tools.
 </li>
 <li>
 Deep understanding of business performance metrics and reporting frameworks.
 </li>
 <li>
 
 Fluency in Arabic and English
 
 (written and spoken) is
 
 required
 
 .
 </li>
 <li>
 Strong analytical thinking, attention to detail, and ability to work independently.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Finance, Economics, Data Analytics, or a related field.
 </li>
 </ul>
</div>

Performance & Business Intelligence Reporting Analyst (Real Estate)

Seddiqi Holding

<div>
 
 Seddiqi Holding is a Family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business includes Ahmed Seddiqi, Seddiqi Properties, Swiss Watch Services and Mizzen.
 
 
 
 
 
 We are looking for a Senior Financial Analyst who will be responsible to provide analytical, financial, and strategic support across multiple business units/ departments within the holding company. The role is responsible for coordinating budgeting processes, monitoring financial performance, supporting management reporting, and contributing to strategic planning initiatives. Acting as a business partner to BU and Department heads, the Senior Analyst ensures data accuracy, facilitates informed decision-making, and supports financial oversight of both local and international operations
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Budgeting &amp; Financial Control
 
 <ul>
 <li>
 Coordinate and support the preparation, consolidation, and review of budgets and reforecast across designated BUs and departments.
 </li>
 <li>
 Monitor budget adherence and track actuals vs. approved budgets, highlighting key variances.
 </li>
 <li>
 Provide timely support to stakeholders on budgetary queries and financial system usage.
 </li>
 <li>
 Assist in periodic and ad hoc budget revisions in line with evolving business and management requirements
 </li>
 </ul>
 
 
 
 
 Management Reporting
 
 <ul>
 <li>
 Prepare and analyze monthly management reports for designated BU&rsquo;s and departmental expenditure reports, identifying key trends and anomalies.
 </li>
 <li>
 Act as a liaison between finance and other BU&rsquo;s/ departments to resolve queries related to spend reports and system entries.
 </li>
 <li>
 Support the preparation of Group management reports in accordance with the reporting calendar and respond to ad hoc reporting requests from senior management.
 </li>
 </ul>
 
 
 
 
 Cash Flow &amp; Working Capital Management
 
 <ul>
 <li>
 Prepare and maintain accurate cash flow and working capital reports (actuals and forecasts) for designated BU&rsquo;s.
 </li>
 <li>
 Track and report on capital expenditures and investment performance, ensuring alignment with approved budgets and return expectations.
 </li>
 </ul>
 
 
 
 
 Master Data Management &amp; Reporting Tools
 
 <ul>
 <li>
 Support SAP master data management
 </li>
 <li>
 Ensure the accuracy, consistency, and governance of financial and operational master data across systems such as SAP and other platforms.
 </li>
 <li>
 Utilize tools like Power BI and other reporting solutions to enhance data visualization, automate reporting processes, and support decision-making.
 </li>
 <li>
 Collaborate with cross-functional teams to maintain standardized data structures and resolve data quality issues.
 </li>
 </ul>
 
 
 
 
 Commercial Support
 
 <ul>
 <li>
 Strategic business partnering with BU/ Department heads to drive commercial decisions.
 </li>
 <li>
 Conduct first-level reviews of commercial contracts, focusing on financial terms and business implications.
 </li>
 <li>
 Support the development of financial content for executive and Board presentations.
 </li>
 <li>
 Undertake additional responsibilities and special projects assigned by the Line Manager, contributing to broader strategic and operational initiatives.
 </li>
 </ul>
 
 
 
 
 
 About You:
 
 
 <ul>
 <li>
 3 to 5 years of of experience in financial analysis, business support, or strategic planning, preferably within a holding company or diversified group
 </li>
 <li>
 Preferably experience in International Company environment
 </li>
 <li>
 Strong analytical and quantitative skills with a high level of attention to detail.
 </li>
 <li>
 Proficiency in Excel, PowerPoint, and financial modeling; experience with SAP and Power BI tools is desirable.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Exposure to contract evaluation is advantageous.
 </li>
 </ul>
 
 
 
 
 If you are ready for your next challenge, Apply Now!
 
</div>

Senior Financial Analyst

Dollar Car Rental - AAA Group

Job DescriptionWe are seeking a detail-oriented and analytical MIS Analyst / Financial Analyst to join our team. The ideal candidate will be responsible for managing MIS reporting, conducting financial analysis, and supporting data-driven decision-making across the organization.Roles &amp; Responsibilities<ul><li>Develop and maintain Management Information Systems (MIS) reports with accuracy and timely delivery to stakeholders.</li><li>Analyze financial data to identify trends, variances, and actionable insights for strategic decision-making.</li><li>Prepare and present financial statements, variance analysis, and performance reports to highlight key financial metrics.</li><li>Collaborate with cross-functional teams to gather, validate, and improve data and reporting processes.</li><li>Support budgeting and forecasting activities with financial modeling and analytical insights.</li><li>Implement and maintain internal controls to ensure data integrity and safeguard company assets.</li><li>Evaluate profitability, cost efficiency, and other key performance indicators through financial analysis.</li><li>Automate reporting processes using tools like Excel, SQL, or BI software to increase efficiency and reduce manual work.</li><li>Stay current with accounting standards, financial regulations, and best practices to ensure compliance.</li><li>Assist in audits by preparing documentation, providing explanations, and addressing any MIS-related audit findings.</li></ul>Qualifications<ul><li>Bachelor's degree in Finance, Accounting, Business, or a related field.</li><li>Proven experience in MIS reporting, financial analysis, or a similar role.</li><li>Proficiency in Excel, SQL, and Business Intelligence tools (Power BI, Tableau, etc.).</li><li>Strong analytical, problem-solving, and communication skills.</li><li>Attention to detail and ability to meet tight deadlines.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per month

MIS Executive (CA Intern)

Global ME Recruitment Network

Job description:Position Title: Financial AnalystJob Location: Dubai, UAEResources required: 1Experience: Min. 3 years' relevant expBudget : AED 7000Candidate Location- Currently based in Dubai (Immediate joiners preferred)As a Financial Analyst, you will be in the forefront of our commitment to data-driven decision making, playing a pivotal role in leveraging the Objectives and Key Results (OKR) process to not only drive actionable insights but also contribute to the effectiveness &amp; efficiency of our supply chain functions.Key Responsibilities:<ul><li>Analyze financial performance by comparing actual results with forecasts and budgets</li><li>Develop financial models, forecasts, and budgets to support strategic initiatives</li><li>Prepare monthly, quarterly, and annual financial reports for internal and external stakeholders</li><li>Support month-end and year-end close processes</li><li>Monitor key performance indicators (KPIs) and analyze trends</li><li>Work closely with business units to understand cost drivers and improve profitability</li><li>Assist in preparing materials for board meetings, investor presentations, and executive briefings</li><li>Identify areas for cost reduction, process improvement, and operational efficiency</li><li>Maintain and improve financial reporting tools and dashboards.</li></ul>Job Type: Full-timePay: AED7,000.00 per monthApplication Question(s):<ul><li>What is your highest level of Education?</li><li>Do you have 2 years of experience as a financial Analyst?</li><li>Are you okay with 7000AED Salary?</li><li>Do you have supply chain experience?</li></ul>

Financial Analyst(CA/CFA/ACCA/CPA/CMA) - Supply chain Experience

First Milestone Technology

<div>
 
 
 Position: MIS Executive
 
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 Experience:
 
 Minimum 2 years in MIS or MIS + Accounting functions
 
 
 
 Key Skills Required:
 
 MIS reporting, Accounting fundamentals, Advanced Microsoft Excel
 
 
 
 
 
 
 Role Overview
 
 
 
 We are seeking an organized and analytical
 
 MIS Executive
 
 to support financial and operational reporting. You&rsquo;ll gather data from various departments, maintain MIS dashboards, generate performance reports, and support account-related analysis&mdash;leveraging strong Excel knowledge and accounting understanding to drive insights for business decisions.
 
 
 
 
 
 
 Key ResponsibilitiesMIS &amp; Reporting
 
 
 <ul>
 <li>
 Develop and automate daily, weekly, monthly MIS reports (e.g. sales, inventory, revenue trends, KPIs) using Excel and BI tools like Power BI or Qlik.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Maintain and manage data sources and databases, ensuring accuracy and consistency.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Build interactive dashboards to visualize business performance for senior leadership.
 </li>
 </ul>
 
 
 
 
 
 Accounting Support &amp; Analysis
 
 
 <ul>
 <li>
 Work alongside finance or accounts teams to interpret financial data and contribute to reports.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Assist in baseline account analysis: aging reports, variance explanations, and budget vs actual tracking.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Support preparation of periodic financial summaries for management review.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Competencies
 
 
 <ul>
 <li>
 
 Microsoft Excel (Advanced):
 
 pivot tables, VLOOKUP/XLOOKUP, charts, macros/VBA, Power Query/Power Pivot.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Good working knowledge of
 
 accounting fundamentals
 
 (journal entry, reporting, basic analyses).
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Experience with
 
 database tools
 
 such as MS Access, SQL, or Power BI/Qlik for data handling.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong
 
 analytical, problem-solving
 
 , and
 
 attention to detail
 
 .
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ability to
 
 communicate complex data and insights
 
 clearly to non-technical stakeholders or multiple departments.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Good
 
 time management
 
 , ability to work under tight deadlines and handle ad‑hoc analysis requests.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Finance
 
 ,
 
 Accounting
 
 ,
 
 Business Administration
 
 ,
 
 Computer Science
 
 , or related field.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 At least
 
 2 years
 
 experience in MIS, reporting, analytics, or MIS + finance support roles.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Prior exposure to
 
 UAE/GCC markets
 
 or regional reporting standards is a plus.
 </li>
 </ul>
 
 
 
 
 
 Nice-to-Haves
 
 
 <ul>
 <li>
 Certification or hands-on use of
 
 BI tools
 
 (Power BI, Qlik, Tableau).
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Basic knowledge of ERP/accounting platforms like
 
 SAP, Oracle
 
 .
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Experience working in sectors like
 
 real estate, retail, logistics, or finance
 
 .
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive Dubai-based salary
 </li>
 <li>
 Exposure to high-impact MIS and financial reporting projects
 </li>
 <li>
 Opportunities for career growth into MIS lead, BI Analyst, or Finance roles
 </li>
 <li>
 Training in modern reporting tools, dashboards, and accounting systems
 </li>
 </ul>
 
 
 
 
 Interested People can Apply to Email: shristi@ftecit.com.
 
</div>

MIS Executive

Emirates NBD

<div>
 
 Job Description
 
 
 
 The Analyst, Retail Performance Management will manage incentive compensation and performance reporting for Retail Banking Sales, Call Center and IIS. He/She will have to work with different stakeholders across the bank and act as a trusted business partner to help assess, measure and enhance the performance of revenue generation activities. Knowledge is MS Excel pivot tables and function is preferential.
 
 
 The Analyst will have the following Job responsibilities:
 
 
 Performance Analytics and Business Insights
 
 
 <ul>
 <li>
 Manage the performance reporting and incentives for Retail Banking Sales, IIS and Call Center.
 </li>
 <li>
 Analyze large, multi-dimensional datasets, identify actionable insights and provide recommendations.
 </li>
 <li>
 Develop intelligent analyses backed by quantitative data that guide strategic business decisions.
 </li>
 <li>
 Analyze sales results and set up reports containing respective conclusions, ideas, and general guidance.
 </li>
 <li>
 Generate key dashboards for Sales, Business Planning, and Product Management.
 </li>
 <li>
 Maintain healthy staff participation and cost of acquisition through continuous monitoring.
 
 
 </li>
 </ul>
 Budgeting and Control
 
 
 <ul>
 <li>
 Prepare and monitor incentive budgets for respective channels and segments in line with over all objectives of the bank.
 </li>
 <li>
 Calibrate the incentive plans by using various models (such as NPV) to obtain desired incentive to revenue percentage.
 </li>
 <li>
 Implement robust controls and processes to mitigate risks associated with incentive computation process.
 </li>
 <li>
 Provide support and work in collaboration with Finance, HR and Audit with regards to governance.
 
 
 </li>
 </ul>
 Stakeholder management
 
 
 <ul>
 <li>
 Build and maintain strong relationship with stakeholders to understand their objectives, priorities and how data driven customer insights can help them in making informed and optimum decisions.
 </li>
 <li>
 Partner with stakeholders to identify and analyze areas of revenue generation opportunities for products and/or services in support of business goals and to monitor the sales agent&rsquo;s overall effectiveness throughout the sales process.
 </li>
 <li>
 Run and participate in various meetings and conference calls with a wide range of participants.
 
 
 </li>
 </ul>
 Strategic
 
 
 <ul>
 <li>
 Provide strategic support to Group Companies by reviewing their existing performance management plans. Present findings to the management, propose and implement changes in line with the XCEED platform.
 </li>
 <li>
 Boost sales performance by launching tactical sales enhancement programs and contests.
 </li>
 <li>
 Work towards digitization of manual dashboards by using latest technologies such as SAS and Power BI.
 </li>
 </ul>
</div>

Bedaya Graduate Programme - Performance Management (UAE NATIONALS)

Metropolitan Premium Properties

<div>
 
 
 Who We Are:
 
 
 
 
 
 
 Metropolitan Group has been delivering outstanding real estate services across the UAE since 2008. Our flagship agency, Metropolitan Premium Properties, is one of the most awarded in Dubai and is consistently recognised by top developers like Emaar, DAMAC, Meraas, and more.
 
 
 
 
 
 We&rsquo;ve built a people-first culture &ndash; one that focuses on nurturing talent, supporting growth, and creating an environment where people thrive. That&rsquo;s why we&rsquo;ve been recognised as a Great Place to Work and ranked among the UAE&rsquo;s Top 10 Best Workplaces.
 
 
 
 
 
 
 What You Will Do:
 
 
 
 
 
 
 We're looking for a motivated and detail-oriented Financial Analyst to join our finance team. This role will support the company&rsquo;s financial operations, including budgeting assistance, management reporting, and financial analysis. You'll work closely with the Financial Manager and senior team members to provide accurate financial data, assist in process improvements, and contribute to informed business decisions.
 
 
 
 
 <ul>
 <li>
 
 Budgeting &amp; Forecasting
 
 : Assist in the preparation of annual budgets and periodic forecasts. Collect and organise financial data from different departments to ensure accuracy and alignment.
 </li>
 <li>
 
 Financial Analysis
 
 : Prepare and update regular financial reports (weekly, monthly, annual). Support analysis of variances between actual and budgeted figures.
 </li>
 <li>
 
 Management Reporting Automation
 
 : Provide support in maintaining and improving automated reporting tools. Update and test templates, dashboards, and data sources.
 </li>
 </ul>
 
 
 
 
 
 Who We Are Looking For:
 
 
 
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Finance, Accounting, Economics, or related field.
 </li>
 <li>
 
 Experience:
 
 1&ndash;2 years of experience in a finance, accounting, or analytical role.
 </li>
 <li>
 
 Technical Skills:
 
 Strong Excel skills required (formulas, PIVOT tables, etc).
 </li>
 <li>
 
 Knowledge:
 
 Basic understanding of financial statements, budgeting, and accounting principles.
 </li>
 <li>
 
 Analytical Skills:
 
 Strong analytical and problem-solving skills with a focus on accuracy and detail.
 </li>
 <li>
 
 Communication:
 
 Excellent communication and organisational skills.
 </li>
 <li>
 
 Languages:
 
 English fluency is required, Russian fluency is a plus.
 </li>
 </ul>
 
 
 
 
 
 Why Metropolitan?
 
 
 
 
 
 <ul>
 <li>
 A
 
 leading real estate company
 
 in the UAE, with
 
 15+ years of experience
 
 and
 
 8 offices across 4 cities
 
 .
 </li>
 <li>
 
 Certified Great Place to Work
 
 , ranked in the
 
 UAE&rsquo;s Top 10 Workplaces
 
 for 4 consecutive years.
 </li>
 <li>
 
 Diverse and inclusive environment
 
 with
 
 1000+ employees
 
 ,
 
 65+ nationalities
 
 and
 
 40+ languages
 
 .
 </li>
 <li>
 
 Career growth
 
 and
 
 internal mobility
 
 are actively supported, proven by countless success stories.
 </li>
 <li>
 Everything is provided to help you work
 
 efficiently and comfortably
 
 , from
 
 specialist equipment
 
 and
 
 training
 
 to
 
 break areas
 
 and
 
 Friday treats
 
 .
 </li>
 <li>
 A
 
 people-first culture
 
 that
 
 recognises success
 
 ,
 
 acts on feedback
 
 ,
 
 rewards loyalty
 
 , and actively
 
 drives positive change
 
 .
 </li>
 <li>
 
 Company-wide referral programs
 
 across
 
 10+ services
 
 , with
 
 generous rewards
 
 for successful referrals.
 </li>
 </ul>
 
 
 
 
 
 Ready to Apply?
 
 
 
 
 
 
 If this role feels like the right fit for your next career move, please submit your CV in English. Here&rsquo;s what to expect from the hiring process:
 
 
 
 
 <ul>
 <li>
 
 Recruiter Interview:
 
 A casual conversation to get to know you better.
 </li>
 <li>
 
 Technical Assessment:
 
 A short task to help us both assess your skills and fit for the role.
 </li>
 <li>
 
 Hiring Manager Interview:
 
 A focused discussion with your potential line manager about the role and expectations.
 </li>
 <li>
 
 C-Level Interview:
 
 A final conversation with the relevant leader, if not already involved.
 </li>
 </ul>
 
 
 
 
 We look forward to meeting driven, talented people ready to be part of Metropolitan&rsquo;s next chapter.
 
</div>

Financial Analyst

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