receptionist

sales coordinator

logistics coordinator

project coordinator

travel consultant

reservation coordinator

Hyatt Vacation Ownership

<div><h3 class="jobSectionHeader"><b>Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.</b></h3><p></p><h3 class="jobSectionHeader"><b>
Reservation Coordinator/Marketing Administrator</b></h3><h3 class="jobSectionHeader"><b>
POSITION SUMMARY</b></h3><h3 class="jobSectionHeader"><b>
 Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness. Enter and locate work-related information using computers and/or point of sale systems.</b></h3><h3 class="jobSectionHeader"><b>
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</b></h3><h3 class="jobSectionHeader"><b>
CRITICAL TASKS</b></h3><h3 class="jobSectionHeader"><b>
Safety and Security</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
 Policies and Procedures</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Maintain confidentiality of proprietary materials and information.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Protect the privacy and security of guests and coworkers.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Follow company and department policies and procedures.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Perform other reasonable job duties as requested by Supervisors.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Guest Relations</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Address guests' service needs in a professional, positive, and timely manner.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Thank guests with genuine appreciation and provide a fond farewell.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Assist other employees to ensure proper coverage and prompt guest service.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Communication</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Speak to guests and co-workers using clear, appropriate and professional language.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Talk with and listen to other employees to effectively exchange information.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
 Reservation Coordinator / Marketing Administrator Job Family: Administration</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Validating the day-to-day new leads &amp; updates in both Goldmine &amp; OTM</b></h3></li><li><h3 class="jobSectionHeader"><b>
Reservation management, maintaining a good relationship with the hotel&rsquo;s reservation teams
</b></h3></li><li><h3 class="jobSectionHeader"><b>Proccing all reservations requests (HPs, Package activations, bounce backs, welcome to and owners and TNB premiums) with the local and regional hotel</b></h3></li><li><h3 class="jobSectionHeader"><b>
Proccing all credit card payments in OTM (Packages, Welcome to &amp; Encores)</b></h3></li><li><h3 class="jobSectionHeader"><b>
Maintaining credit card reports and validating with CyberSource
</b></h3></li><li><h3 class="jobSectionHeader"><b>Maintaining and ensuring the credit card filing system with finance to be compliance with MVW internal policies
</b></h3></li><li><h3 class="jobSectionHeader"><b>Managing the MID Inventory allocated for the site in OTM in parallel with the release back process
</b></h3></li><li><h3 class="jobSectionHeader"><b>Ensure that internal call center reports, Cognos &amp; other reports are undated and distributed in a timely manner</b></h3></li><li><h3 class="jobSectionHeader"><b>
Responsible for ensuring payroll, including bonus and/or commission payments are processed within the set deadlines.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Ensure sales support functions, including customer correspondence, vouchers and preview reservations are managed smoothly and confirmed to clients in a timely manner.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Act as the &lsquo;Super User&rsquo; liaison for the EME Marketing teams in order to facilitate better control by communicating standard operating procedures (SOPs), helping clarify business processes, highlighting associate training requirements, coordinating change/enhancement requests and validating any system or process issues before they are escalated to the relevant support processes</b></h3></li><li><h3 class="jobSectionHeader"><b>
 Maintaining PII &amp; PCI policies / process in the marketing department &amp; Call center</b></h3></li><li><h3 class="jobSectionHeader"><b>
Supervising, training &amp; coaching the marketing admin team</b></h3></li><li><h3 class="jobSectionHeader"><b>
Responsible of training both sales &amp; marketing teams on Goldmine</b></h3></li><li><h3 class="jobSectionHeader"><b>
Maintain &amp; produce marketing admin process &amp; LSOP&rsquo;s</b></h3></li><li><h3 class="jobSectionHeader"><b>
Managing In-reach MARSHA reservations</b></h3></li><li><h3 class="jobSectionHeader"><b>
Produce Ad-hock reports to assist the senior management team
</b></h3></li><li><h3 class="jobSectionHeader"><b>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</b></h3></li></ul><ul><li><h3 class="jobSectionHeader"><b>
Working with Others</b></h3></li><li><h3 class="jobSectionHeader"><b>
Support all co-workers and treat them with dignity and respect.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.</b></h3></li><li><h3 class="jobSectionHeader"><b>
 Physical Tasks</b></h3></li><li><h3 class="jobSectionHeader"><b>
Enter and locate work-related information using computers and/or point of sale systems.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Computers/Software</b></h3></li><li><h3 class="jobSectionHeader"><b>
Transmit information or documents using a computer.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Input Leads from all sources to Goldmine system.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Maintain and Update Goldmine data.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Replace the reservation administrator.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Replace to other MKT administrators.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Export data the TM&rsquo;s and SE&rsquo;s bookings from Goldmine to OTM.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Weekly and daily new leads reports.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Input ME Referrals to Goldmine system.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Update the daily Log In into Goldmine system.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Update weekly reports from OTM to Goldmine system.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Update successful tours to owners on Goldmine system.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Reallocate leads as the work instructions.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Assist the Marketing Executive with the implementation of marketing programs.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Production of statistical reports from computer system packages as needed and requested - weekly, period quarterly and year to date.</b></h3></li><li><h3 class="jobSectionHeader"><b>
To maintain filing system</b></h3></li><li><h3 class="jobSectionHeader"><b>
Co-ordinate appointments / lead generation</b></h3></li><li><h3 class="jobSectionHeader"><b>
To receive and respond to correspondence from Direct Mail programs</b></h3></li><li><h3 class="jobSectionHeader"><b>
To liaise with marketing companies to support local and regional marketing programs</b></h3></li><li><h3 class="jobSectionHeader"><b>
Operate Goldmine Database (lead referral)</b></h3></li><li><h3 class="jobSectionHeader"><b>
Assist in Linkage, Affinity programs</b></h3></li><li><h3 class="jobSectionHeader"><b>
Replace the reception supervisor and handle all related job tasks</b></h3></li></ul><h3 class="jobSectionHeader"><b>
 Office Equipment</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Transmit information or documents using mail, or facsimile machine.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
</b></h3><div><h3 class="jobSectionHeader"><b>
CRITICAL COMPETENCIES</b></h3></div><h3 class="jobSectionHeader"><b>
Reservation Coordinator / Marketing Administrator</b></h3><h3 class="jobSectionHeader"><b>
 Job Family: Administration</b></h3><h3 class="jobSectionHeader"><b>
 Analytical Skills</b></h3><h3 class="jobSectionHeader"><b>
 </b><b>Computer Skills</b></h3><h3 class="jobSectionHeader"><b>
 Learning</b></h3><h3 class="jobSectionHeader"><b>
 Decision-Making</b></h3><h3 class="jobSectionHeader"><b>
Interpersonal Skills</b></h3><h3 class="jobSectionHeader"><b>
Customer Service Orientation Interpersonal Skills</b></h3><h3 class="jobSectionHeader"><b>
Teamwork</b></h3><h3 class="jobSectionHeader"><b>
Diversity Relations</b></h3><h3 class="jobSectionHeader"><b>
Communications</b></h3><h3 class="jobSectionHeader"><b>
Listening</b></h3><h3 class="jobSectionHeader"><b>
English Language Proficiency Communication</b></h3><h3 class="jobSectionHeader"><b>
Telephone Etiquette Skills</b></h3><h3 class="jobSectionHeader"><b>
Applied Reading</b></h3><h3 class="jobSectionHeader"><b>
Writing</b></h3><h3 class="jobSectionHeader"><b>
Personal Attributes</b></h3><h3 class="jobSectionHeader"><b>
Dependability</b></h3><h3 class="jobSectionHeader"><b>
Integrity</b></h3><h3 class="jobSectionHeader"><b>
Stress Tolerance</b></h3><h3 class="jobSectionHeader"><b>
Positive Demeanor</b></h3><h3 class="jobSectionHeader"><b>
Presentation</b></h3><h3 class="jobSectionHeader"><b>
Adaptability/Flexibility</b></h3><h3 class="jobSectionHeader"><b>
Organization</b></h3><h3 class="jobSectionHeader"><b>
Detail Orientation</b></h3><h3 class="jobSectionHeader"><b>
 </b><b>Multi-Tasking</b></h3><h3 class="jobSectionHeader"><b>
Time Management</b></h3><h3 class="jobSectionHeader"><b>
Planning and Organizing</b></h3><h3 class="jobSectionHeader"><b>
General Administration</b></h3><h3 class="jobSectionHeader"><b>
Typing</b></h3><h3 class="jobSectionHeader"><b>
Computer Software Microsoft Office</b></h3><h3 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h3><h3 class="jobSectionHeader"><b>
Education</b></h3><h3 class="jobSectionHeader"><b>
High school diploma/G.E.D. equivalent</b></h3><h3 class="jobSectionHeader"><b>
Related Work Experience</b></h3><h3 class="jobSectionHeader"><b>
At least 2 years of related work experience</b></h3><h3 class="jobSectionHeader"><b>
Supervisory Experience</b></h3><h3 class="jobSectionHeader"><b>
No supervisory experience is required</b></h3><p></p><p>
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</p></div>

Reservation Coordinator/Marketing Administrator

Minor International

<div>
 <p><strong>KEY DUTIES AND RESPONSIBILITIES</strong></p>
 <ul>
 <li>Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.</li>
 <li>Adhere to all Standard Operating Procedures.</li>
 <li>Take personal responsibility for driving upselling, achieving set revenue targets by months.</li>
 <li>Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.</li>
 <li>Process and respond within 24 hours to all reservation requests and inquiries according to company standards.</li>
 <li>Handle daily trace/follow up reports according to departmental requirements.</li>
 <li>Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.</li>
 <li>Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.</li>
 <li>Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.</li>
 <li>To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.</li>
 <li>Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.</li>
 <li>Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.</li>
 <li>Maintain a motivational working environment within the department, and with other colleagues in the hotel</li>
 <li>Understand how the Sales office, Group Sales Department and Front Desk relate to the Reservation Department.</li>
 <li>Be knowledgeable about local seasonality and events.</li>
 <li>Proactively promote other sister properties of Minor International.</li>
 <li>Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.</li>
 <li>To provide assistance and friendly gesture to local representatives of tour operators and travel agencies.</li>
 <li>Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel</li>
 <li>To attend hotel events, daily shift briefings and training to improve professional skills</li>
 </ul>
</div>

Reservation Agent

ECOS Dubai Hotel at Al Furjan

<p>The Cluster Room Reservation Agent will be responsible for the reservations of both the Coral Dubai Deira Hotel and ECOS Dubai Hotel. Reporting directly to the Cluster Reservation Manager, the ideal candidate will handle various tasks related to reservation management, maximizing revenue, and providing excellent customer service.</p><p><b>Key Responsibilities:</b></p><ul><li>Understand and implement FRHI Pricing Strategies and Revenue Management principles.</li><li>Manage reservation tasks including room blocks, chasing rooming lists from the Sales team &amp; clients, inventory management for groups, and ensuring accurate billing instructions.</li><li>Apply a general understanding of Groups Management, including cut-off dates, booking policies, and procedures.</li><li>Maximize room revenue by converting telephone inquiries into confirmed sales.</li><li>Utilize effective upselling techniques to enhance guest experience and increase revenue.</li><li>Support the Cluster Reservation Manager by managing reservations in line with revenue management strategies.</li><li>Ensure all reservations meet property standards in terms of accuracy and guest satisfaction.</li><li>Familiarize and apply Revenue Management strategies, including sell levels and sell-directed rates according to hotel inventory.</li><li>Fully understand and effectively use the Opera PMS/S&amp;C system and be involved in property PMS conversions.</li><li>Stay updated with market segments, rate plans, and distribution channels to adapt sales techniques accordingly.</li><li>Assist the Cluster Reservation Manager with ad-hoc projects and tasks.</li><li>Follow departmental policies, procedures, and service standards at all times.</li></ul><p><b>Qualifications:</b></p><ul><li>Previous experience in Reservations or Royal Service is required.</li><li>Must have experience with Opera Cloud Property Management System.</li><li>Fluency in both verbal and written English is required.</li><li>Proficiency in Microsoft Windows applications.</li><li>Experience in luxury hotel sales with a varied market mix background.</li></ul><p><b>Working Hours:</b> Shift-based (not fixed timing)<br/><b>Weekly Off:</b> One day off per week, as per duty roster</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Your Current Salary ?</li><li>Notice Period ?</li><li>Why you want to change your job ?</li><li>Which operating System you are using ?</li><li>Do you know about Opera - Opera Cloud ?</li></ul>

Rooms Reservation Agent

The Team Builders

<p><br> </p>
<p> </p>
<p> <strong>What will you do?</strong> <br> </p>
<ul> <ul> <li>Maintain and make daily entries in our reservation system to coordinate shifts and communicate accordingly with management</li> <li>Take, manage and handle reservations and all related requests</li> <li>Be thorough about the knowledge about the operations, services offered, operating hours, and all the food and beverage<br> </li> <li>Be the pro of the seating strategy and be in charge of the operational flow at the restaurant. You decide which guest is going to be assigned to which table based on your professional judgment</li> <li>Greet and assist guests in a positive, welcoming, and professional manner</li> <li>Anticipate the guest's needs and respond appropriately with a sense of urgency</li> <li>Always be aware of guest preferences and assist in compiling guest history to offer a unique and personalized service at all times</li> <li>Maintain a proactive approach to solve any guest questions or challenges</li> <li>Receive records and make any necessary arrangements for reservations and special functions in the restaurant</li> <li>Accurately handle paperwork, stock, and tidy the host stand</li> <li>Do daily reports, guest satisfaction track by the end of the day<br> </li> </ul> <p> </p> </ul>
<p> <strong>What are we looking for?</strong> </p>
<ul> <ul> <li>2 years of experience in a high-end/fine dining, hotels or beach resort in the UAE. </li> <li>A positive attitude and a welcoming smile</li> <li>Charming and outgoing personality with excellent manners, communication, and organizational skills</li> <li>Ability to multitask and time-manage in a very fast-paced environment, focus attention on any kind of guest need, always remain calm and kind</li> <li>Computer skills with a strong knowledge of MS Office and reservation system </li> <li>Fluency in multiple languages is a MUST</li> </ul> </ul>

Hostess

Brix Cafe

<p><b>We&rsquo;re Hiring: Hostess &ndash; F&amp;B Industry (Dubai, UAE)</b></p><p>Do you have a warm smile, a graceful presence, and a passion for delivering exceptional guest experiences? <b>Bordomavi</b> is looking for an experienced <b>Hostess</b> to join our front-of-house team in one of our upscale restaurant brands in <b>Dubai</b>.</p><p>This is a <b>full-time, on-site</b> opportunity for someone who loves hospitality, thrives in fast-paced environments, and knows how to make every guest feel like a VIP.</p><p><b>Key Responsibilities:</b></p><ul><li>Greet guests with a professional, welcoming attitude and escort them to their tables</li><li>Manage reservations and seating arrangements efficiently</li><li>Answer and direct phone calls with courtesy and professionalism</li><li>Provide accurate information about the restaurant, menu, and events</li><li>Coordinate and assist with private events or special guest arrangements</li><li>Keep the reception and dining area neat, organized, and presentable at all times</li><li>Communicate effectively with service and kitchen teams to ensure smooth operations</li><li>Support the overall guest experience from arrival to departure</li></ul><p><b>Requirements:</b></p><ul><li>2+ years of experience as a Hostess in a high-end restaurant or hospitality environment</li><li>Strong communication skills, both verbal and written</li><li>Fluent in English , Arabic, Turkish</li><li>Experience managing reservations and coordinating event logistics</li><li>Warm personality, excellent grooming, and customer service focus</li><li>Ability to multitask and work gracefully under pressure</li><li>Familiarity with reservation systems is a plus</li></ul><p><b>Location:</b> Dubai, UAE<br/><b>Job Type:</b> Full-time, Permanent</p><p>Job Type: Full-time</p><p>Job Type: Full-time</p>

Hostess (European/Turkish)

<p><b>We&rsquo;re Hiring: Hostess &ndash; Arabic Speaker | F&amp;B Industry (Dubai, UAE)</b></p><p>Do you have a warm smile, a graceful presence, and a passion for delivering exceptional guest experiences? <b>Brix Table Cafe i</b>s looking for an experienced <b>Hostess</b> to join our front-of-house team in one of our upscale restaurant brands in <b>Dubai</b>.</p><p>This is a <b>full-time, on-site</b> opportunity for someone who loves hospitality, thrives in fast-paced environments, and knows how to make every guest feel like a VIP.</p><p><b>Key Responsibilities:</b></p><ul><li>Greet guests with a professional, welcoming attitude and escort them to their tables</li><li>Manage reservations and seating arrangements efficiently</li><li>Answer and direct phone calls with courtesy and professionalism</li><li>Provide accurate information about the restaurant, menu, and events</li><li>Coordinate and assist with private events or special guest arrangements</li><li>Keep the reception and dining area neat, organized, and presentable at all times</li><li>Communicate effectively with service and kitchen teams to ensure smooth operations</li><li>Support the overall guest experience from arrival to departure</li></ul><p><b>Requirements:</b></p><ul><li>2+ years of experience as a Hostess in a high-end restaurant or hospitality environment</li><li>Strong communication skills, both verbal and written</li><li>Fluent in English &amp; Arabic</li><li>Experience managing reservations and coordinating event logistics</li><li>Warm personality, excellent grooming, and customer service focus</li><li>Ability to multitask and work gracefully under pressure</li><li>Familiarity with reservation systems is a plus</li></ul><p><b>Location:</b> Dubai, UAE<br/><b>Job Type:</b> Full-time, Permanent</p><p>Job Type: Full-time</p>

Chaihona No1 Vasilchuki Restaurant and Coffee Shop LLC

<p><b>Key Responsibilities:</b></p><p><b>1. Reservation Management</b></p><ul><li>Supervise and manage the reservations team to ensure accurate, timely, and efficient handling of all bookings.</li><li>Oversee phone, email, and online reservation channels.</li><li>Ensure all reservations are recorded correctly in the system with accurate guest details, preferences, and special requests.</li><li>Coordinate with F&amp;B and operations teams to optimize table allocations and manage peak-hour bookings.</li><li>Track daily, weekly, and monthly reservation reports to monitor performance and identify trends.</li><li>Manage VIP, large party, and special event bookings, ensuring all details are communicated to relevant departments.</li><li>Handle no-shows, cancellations, and waitlist management effectively.</li></ul><p><b>2. Guest Relations &amp; Experience</b></p><ul><li>Greet and interact with guests in a professional, warm, and personalized manner.</li><li>Anticipate guest needs and preferences to deliver a tailored experience.</li><li>Handle guest complaints or feedback promptly, professionally, and with a solution-oriented approach.</li><li>Maintain guest history and preference records to enhance repeat guest experience.</li><li>Ensure consistent high standards of hospitality across all guest touchpoints.</li><li>Build and maintain relationships with regular and VIP guests.</li><li>Coordinate with operations, kitchen, and service teams to ensure guest satisfaction during visits.</li></ul><p><b>3. Team Leadership &amp; Coordination</b></p><ul><li>Train and supervise the reservations and guest relations team members.</li><li>Create and maintain efficient shift schedules to cover operational needs.</li><li>Conduct performance evaluations and provide coaching for continuous improvement.</li><li>Ensure team adherence to company policies, grooming, and service standards.</li></ul><p><b>4. Reporting &amp; Communication</b></p><ul><li>Prepare daily and weekly reservation and guest feedback reports for management.</li><li>Communicate guest preferences, complaints, and special notes to the relevant departments.</li><li>Liaise with marketing and management for promotions, special events, and campaigns.</li><li>Coordinate with IT for system updates or issues related to reservation software.</li></ul><p><b>5. Administrative &amp; Operational Support</b></p><ul><li>Maintain updated database of guests, agencies, and corporate accounts.</li><li>Support in developing and implementing reservation policies and SOPs.</li><li>Ensure all reservation-related documentation and correspondence are well organized.</li><li>Monitor online reviews and guest feedback platforms, and respond when appropriate.</li><li>Contribute ideas for improving guest satisfaction and maximizing revenue.</li></ul><p><b>Skills &amp; Competencies Required:</b></p><ul><li>Strong communication and interpersonal skills</li><li>Excellent organizational and multitasking abilities</li><li>Problem-solving and conflict resolution skills</li><li>Knowledge of reservation systems (like OpenTable, SevenRooms, ResDiary, etc.)</li><li>Leadership and team management experience</li><li>Attention to detail and a proactive approach</li><li>Fluent in English; additional languages are a plus</li><li>Professional appearance and confident demeanor</li></ul><p><b>Work Location: Dubai</b></p><p><b>Candidates must have at least 2 year of experience with a busy restaurant within UAE.</b></p><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED6,000.00 per month</p><p>Application Question(s):</p><ul><li>What is your notice period?</li><li>What all languages can you speak?</li></ul><p>Experience:</p><ul><li>Restaurant: 2 years (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Head of reservations and Guest relations

Explore 519+ Reservation coordinator in Dubai this November. Find roles across top companies and apply now to boost your career.

519 reservation coordinator jobs IN Dubai

Reservation Coordinator/Marketing Administrator

Reservation Agent

Rooms Reservation Agent

Hostess

Hostess (European/Turkish)

Hostess

Head of reservations and Guest relations