receptionist Jobs in Dubai United Arab Emirates

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reservation coordinator

Marriott Vacations World...

Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness. Enter and locate work-related information using computers and/or point of sale systems. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.CRITICAL TASKSSafety and Security<ul><li>Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.</li></ul>Policies and Procedures<ul><li>Maintain confidentiality of proprietary materials and information.</li><li>Protect the privacy and security of guests and coworkers.</li><li>Follow company and department policies and procedures.</li><li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li><li>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li><li>Perform other reasonable job duties as requested by Supervisors.</li></ul>Guest Relations<ul><li>Address guests' service needs in a professional, positive, and timely manner.</li><li>Thank guests with genuine appreciation and provide a fond farewell.</li><li>Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</li><li>Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.</li><li>Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.</li><li>Assist other employees to ensure proper coverage and prompt guest service.</li></ul>Communication<ul><li>Speak to guests and co-workers using clear, appropriate and professional language.</li><li>Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.</li><li>Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.</li><li>Talk with and listen to other employees to effectively exchange information.</li></ul>Reservation Coordinator / Marketing Administrator Job Family: Administration<ul><li>Validating the day-to-day new leads &amp; updates in both Goldmine &amp; OTM</li><li>Reservation management, maintaining a good relationship with the hotel s reservation teams</li><li>Proccing all reservations requests (HPs, Package activations, bounce backs, welcome to and owners and TNB premiums) with the local and regional hotel</li><li>Proccing all credit card payments in OTM (Packages, Welcome to &amp; Encores)</li><li>Maintaining credit card reports and validating with CyberSource</li><li>Maintaining and ensuring the credit card filing system with finance to be compliance with MVW internal policies</li><li>Managing the MID Inventory allocated for the site in OTM in parallel with the release back process</li><li>Ensure that internal call center reports, Cognos &amp; other reports are undated and distributed in a timely manner</li><li>Responsible for ensuring payroll, including bonus and/or commission payments are processed within the set deadlines.</li><li>Ensure sales support functions, including customer correspondence, vouchers and preview reservations are managed smoothly and confirmed to clients in a timely manner.</li><li>Act as the Super User liaison for the EME Marketing teams in order to facilitate better control by communicating standard operating procedures (SOPs), helping clarify business processes, highlighting associate training requirements, coordinating change/enhancement requests and validating any system or process issues before they are escalated to the relevant support processes</li><li>Maintaining PII &amp; PCI policies / process in the marketing department &amp; Call center</li><li>Supervising, training &amp; coaching the marketing admin team</li><li>Responsible of training both sales &amp; marketing teams on Goldmine</li><li>Maintain &amp; produce marketing admin process &amp; LSOP s</li><li>Managing In-reach MARSHA reservations</li><li>Produce Ad-hock reports to assist the senior management team</li><li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li></ul>Working with Others<ul><li>Support all co-workers and treat them with dignity and respect.</li><li>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.</li></ul>

Reservation Coordinator/Marketing Administrator

Dusit Thani Dubai

To assist Reservation Manager to management of daily, weekly and monthly reports and projects as defined and requested by the DOSM. 
 Submit requested reports and information in a timely manner. 
 Proactively promote other sister properties of the Dusit Hotels and Resorts. 
 Motivates the reservation team by creating and maintaining a good working environment within the department, and also maintains a positive working relationship with other departments in the hotel. 
 To develop an effective process in sequence of action in call handling, customer enquiries, product descriptions and closing the sale. 
 Develop short, medium and long term reservation strategies to support the overall hotel business needs. 
 Maintains high level of effective communications with guests and colleagues. 
 Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel. 
 Participates in community projects or activities in order to promote the hotel s image and cooperates to improve community relationship. 
 Maintain a very good reputation for the hotel and assist to increase the overall profitability of the hotel.

Assistant Manager Reservations

Maintains complete knowledge and comply with all hotel and departmental standards, policies and procedures. Processes all reservation requests, changes, and cancellations according to the standards. Observes proper telephone manners at all times. Maintains complete, accurate and timely information which are essential to the reservation. Handle guest queries, requests and complaints related to reservations in a polite and efficient manner. Sells the best-rated room to meet the guest s needs and maximize the room revenue. Suggest alternative date for requests on overbooked situation. Explains effectively the hotel s policies such as: check-in and check-out time, guarantee, no-shows and cancellations for the guest to understand. Set up proper billing accounts according to the policy. Liaise with the Sales Department regarding booking of group rooms, banquet or conventions and long-term apartment tenants.

Reservations Agent

New Arabian Holiday Homes Rental LLC

<ul><li>Always has a consistently professional attitude</li></ul><ul><li>Able to handle any guest special request</li></ul><ul><li>Utilize marketing skills to make outbound call to regular guest during promotions</li></ul><ul><li>Working with sales &amp;amp; marketing to increase reservations</li></ul><ul><li>Handle online channels and Tour operator</li></ul><ul><li>Responsible for the best practice standard to include competitor analysis; inventory availability by channel; pricing control and new pricing concepts</li></ul><ul><li>Ensure website booking process in maintained up to date and functional</li></ul><ul><li>Responsible for DTCM monthly statistics report.</li></ul><ul><li>Develop and maintain positive working relationship with others.</li></ul><ul><li>Work with passkey to resolve interface issues to include accurate room pick up, duplicates, and reservations.</li></ul><ul><li>Respond to challenges and obstacles with confidence, team work and positive attitude</li></ul><ul><li>Provide excellent service and hospitality following the brand guidelines to both internal and external customer.</li></ul><ul><li>Assist in the daily review of Hotel Rate/Occupancy performance with focus on improving overall performance</li></ul><ul><li>Maintain a professional working relationship and promote open lines of communication with Housekeeping supervisor, Engineering, Maintenance and other departments.</li></ul><ul><li>To develop strong working relationships with all guests &amp;amp; clients in order to maximize sales opportunities and generate business for the future</li></ul><ul><li>Manage and coordinate all group and individual reservations</li></ul><ul><li>Coordinate front office activities to ensure work updates are consistently maintained all correspondences promptly handled on the same day received.</li></ul>Experience:Minimum 2 years working experience in Reservation DepartmentJob Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthExperience:<ul><li>Hotel Reservation: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Reservation Executive

The Team Builders

What will you do? 
<ul> <ul> <li>Maintain and make daily entries in our reservation system to coordinate shifts and communicate accordingly with management</li> <li>Take, manage and handle reservations and all related requests</li> <li>Be thorough about the knowledge about the operations, services offered, operating hours, and all the food and beverage </li> <li>Be the pro of the seating strategy and be in charge of the operational flow at the restaurant. You decide which guest is going to be assigned to which table based on your professional judgment</li> <li>Greet and assist guests in a positive, welcoming, and professional manner</li> <li>Anticipate the guest's needs and respond appropriately with a sense of urgency</li> <li>Always be aware of guest preferences and assist in compiling guest history to offer a unique and personalized service at all times</li> <li>Maintain a proactive approach to solve any guest questions or challenges</li> <li>Receive records and make any necessary arrangements for reservations and special functions in the restaurant</li> <li>Accurately handle paperwork, stock, and tidy the host stand</li> <li>Do daily reports, guest satisfaction track by the end of the day </li> </ul> </ul>
 What are we looking for? 
<ul> <ul> <li>2 years of experience in a high-end/fine dining, hotels or beach resort in the UAE. </li> <li>A positive attitude and a welcoming smile</li> <li>Charming and outgoing personality with excellent manners, communication, and organizational skills</li> <li>Ability to multitask and time-manage in a very fast-paced environment, focus attention on any kind of guest need, always remain calm and kind</li> <li>Computer skills with a strong knowledge of MS Office and reservation system </li> <li>Fluency in multiple languages is a MUST</li> </ul> </ul>

Hostess

Smart Trip Tourism LLC

Smart Trip Tourism LLC is a UAE-based travel and tourism company offering global visa services, inbound and outbound tours, holiday packages, and UAE excursions.Job Description: We&rsquo;re looking for a Female Travel Consultant/Reservation Executive for our Sharjah travel desk at Hotel. The ideal candidate should have at least 2 years of UAE experience in a similar role and be fluent in Arabic.Key Responsibilities:<ul><li>Coordinate and manage daily travel bookings and client inquiries.</li><li>Assist customers with visa processing, tour packages, and transportation arrangements.</li><li>Communicate effectively with clients, suppliers, and partners.</li><li>Ensure smooth operations and excellent customer experience.</li></ul>Requirements:<ul><li>Minimum 2 years of experience in travel or tourism in the UAE.</li><li>Fluent in Arabic and proficient in English.</li><li>Strong communication and organizational skills.</li><li>Customer-oriented and able to multitask efficiently.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthExperience:<ul><li>Travel Coordinator: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Expected Start Date: 15/11/2025

Marriott International

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Complex Reservations Agent

Explore 550+ Reservation coordinator in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

550 reservation coordinator jobs IN Dubai United Arab Emirates

Reservation Coordinator/Marketing Administrator

Assistant Manager Reservations

Reservations Agent

Reservation Executive

Hostess

Reservation Executive

Complex Reservations Agent