real estate agent

sales representative

real estate sales agent

sales consultant

real estate sales manager

reservation sales agent

Deluxe Holiday Homes

<div>Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 300+ professionals.
About the role: We are seeking a highly motivated and customer-oriented individual to join our Revenue department as a Reservation Sales Agent. In this role, you will be responsible for handling reservations and providing exceptional customer service to our valued guest 
 
Responsibilities:<ul><li>
Conduct outgoing calls to existing guests to offer extension of stays or promotions</li><li>
Approach customers in advance and follow-up about renewals</li><li>
Upselling services to current guests and potential guests who wish to book</li><li>
Respond to booking inquiries (phone call, text message, WhatsApp, email, etc.)</li><li>
Discuss rates when needed with Revenue Manager, BDM to confirm a reservation or extension</li><li>
Establish and handle connections with Travel agencies and other partners for long-term partnership.</li><li>
Arrange face to face viewings and close bookings accordingly</li><li>
Familiarize features and location of each property to answer inquiries more effectively</li><li>
Recording confirmed bookings accurately on the database in PMS</li><li>
Book vacation rentals based on availability and customer preferences</li><li>
Process payments and send confirmations</li><li>
Working closely with Accounts to ensure payments of bookings before confirmation</li><li>
Providing accurate information to potential guests and explaining the rules and regulations for each property before booking confirmation</li><li>
Understanding the clients&rsquo; needs and requirements to offer them the most suitable options for booking</li><li>
Understanding factors for pricing of each property and seeking opportunities to secure bookings</li><li>
Actively get more direct bookings from local portals</li><li>
Provide excellent customer service for potential, incoming, and to returning guests</li><li>
If reservation quote is requested by customer, prepare and provide quote.</li><li>
Answer to guest inquires via OTA channels such as Booking.com, Airbnb, etc.</li><li>
Follow up with guests to receive documents/information prior to their arrival.</li><li>
Process the documents (such as crop the image, upload into the system, etc.).</li><li>
Record guests' information and documents in Company&rsquo;s system as well as DTCM (check ID validity, guest age, etc.)</li><li>
Send email to community / register guests prior their arrival with the building.</li><li>
Constantly coordinate with team members to have issues solved.</li><li>
Work with issue escalation and provide reports as required by management.</li><li>
Conduct any other tasks as assigned by management time to time.</li></ul> 
Benefits:<ul><li>
Competitive Salary Package &amp; commission structure.</li><li>
Medical Insurance Plan.</li><li>
Air Ticket Allowance.</li><li>
A great working environment.</li><li>
Comprehensive training and support.</li><li>
Opportunity to work with multi-cultural environment</li></ul> 
Requirements:<ul><li>
Fluency in English both written and spoken.</li><li>
Excellent communication and interpersonal skills.</li><li>
Strong attention to detail and organizational abilities.</li><li>
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li><li>
Prior experience in customer service or sales is preferred.</li><li>
Prior experience from Property, Hospitality, Real estate experience preferred but not Required.</li></ul> 
If you are passionate about providing exceptional customer service and have a strong desire to contribute to the success of our Revenue department, we would love to hear from you. Join our team at Deluxe Holiday Homes and be part of a dynamic and growing company.</div>

Reservation / Sales Agent

Marriott International

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Multi-Property Reservation Agent

Anantara Hotels

Reservation Agent Job Location : United Arab Emirates Job Details : • With 2 years experience in a 5* hotel &amp; resort• Any Nationals

Reservation Agent

Park Regis Kris Kin Hotel

Job Location
 
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 Dubai, United Arab Emirates 
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 Experience
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 2 to 5 years 
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 Qualification Level
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 Graduate 
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 Job Function
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 Ticketing / Travel / Tourism 
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 Skillset
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 reservation software and systems 
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 <div>
 Preferred Jobseekers
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 Jobseekers from any country; Locally available candidates only apply for this job 
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</div>
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Reservation Agent (Opera System) Job Location : Dubai, UAE Requirements: Must be in UAE for interview (and food trial) Growth-oriented candidates preferred 
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</div></div></div>

<div>Additional Information 
Job Number25174590 
Job CategoryReservations 
LocationSheraton Mall of the Emirates Hotel Dubai, Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 
 
 <ul>
 <li>
 Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.
 </li>
 <li>
 Adhere to all Standard Operating Procedures.
 </li>
 <li>
 Take personal responsibility for driving upselling, achieving set revenue targets by months.
 </li>
 <li>
 Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.
 </li>
 <li>
 Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
 </li>
 <li>
 Handle daily trace/follow up reports according to departmental requirements.
 </li>
 <li>
 Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.
 </li>
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 Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
 </li>
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 Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.
 </li>
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 To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.
 </li>
 <li>
 Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
 </li>
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 Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.
 </li>
 <li>
 Maintain a motivational working environment within the department, and with other colleagues in the hotel
 </li>
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 Understand how the Sales office, Group Sales Department and Front Desk relate to the Reservation Department.
 </li>
 <li>
 Be knowledgeable about local seasonality and events.
 </li>
 <li>
 Proactively promote other sister properties of Minor International.
 </li>
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 Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.
 </li>
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 To provide assistance and friendly gesture to local representatives of tour operators and travel agencies.
 </li>
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 Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel
 </li>
 <li>
 To attend hotel events, daily shift briefings and training to improve professional skills
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 2 years' experience in a 5* hotel &amp; resort
 </li>
 <li>
 Fluency in English; additional language(s) a plus
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong attention to detail and ability to multitask
 </li>
 <li>
 Customer service-oriented with a positive attitude
 </li>
 <li>
 Flexibility to work in shifts, including weekends and holidays
 </li>
 <li>
 Ability to work well under pressure and meet sales targets
 
 
 </li>
 </ul>
</div>

The Canvas hotel

MAIN JOB PURPOSE: Handle customer calls, email, fax inquiries pertaining to room reservations, with a focus on revenue maximization and quality. To ensure that all reservations are inserted in the hotels PMS according to the company&rsquo;s guidelines.DUTIES AND OTHER RESPONSIBILITIES:&middot; To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.&middot; To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.&middot; To recognize potential clients and to transmit information to the Sales Department.&middot; To recognize VIP guests and to apply the concerned policies.&middot; To maintain a good commercial relationship with all the bookers: guests/companies/agencies.&middot; To promote the The Canvas Hotel Rewards loyalty programs and the hotel promotions.&middot; To respect the privacy of the guests and the confidentiality of the information.&middot; To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.&middot; To report all guest comments or complaints.&middot; To call the supervisor or manager for advice in serious cases or if an approval is required. &middot; To properly use the telephone etiquettes as per The Canvas Hotel standards.&middot; To have a perfect knowledge of room types and rate structure.&middot; To ensure the accuracy of all booking information entered in the PMS.&middot; To maintain an accurate Guest History.&middot; To have a perfect knowledge of the hotel configuration and products.&middot; To achieve Quality Tools and Yield Management performance.&middot; To know the competitors and to gather information about their activities and sales.&middot; To provide updated reports and statistics to the Management and other departments.&middot; To follow up availability and rate charts on PMS and other booking systems / channels.&middot; To follow daily check-lists.&middot; To fulfill administrative tasks and filing.&middot; To properly use and maintain the reservation communication system (telephone, fax, e-mail).&middot; To be aware of and to follow emergency and security procedures.&middot; To respect key handling procedures.&middot; To respect Lost &amp; Found procedures.&middot; To read and update logbooks.&middot; To maintain appropriate stock level for the smooth run of the reservations operations PASSION FOR SERVICE, PASSION FOR PEOPLE and to initiate requisitions accordingly. &middot; To maintain a clean and tidy working area at all times.&middot; To be updated with the latest administrative, organizational, operational or other changes and news.&middot; To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.&middot; To maintain an atmosphere of high morale and a happy working relationship among the team.&middot; To respect schedules, terms and deadlines as agreed with the Management. &middot; To attend a daily line up briefing with the reservations team.&middot; To support reception training in reservation techniques and procedures. &middot; To carry out special projects according to the assignments.Job Type: Full-timePay: AED2,000.00 - AED2,100.00 per month

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5211 reservation sales agent jobs IN Dubai

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