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reservation specialist

Raffles

<div>Company Description 
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences 
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.
Raffles the Palm
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world. 
Job Description 
This role handles all customer inquiries related to room reservations, with a strong focus on revenue maximization, quality service, and brand standards. The Reservations Agent is responsible for converting inquiries into confirmed bookings while delivering an exceptional guest experience and supporting the hotel&rsquo;s revenue management strategy.
Reporting to the Reservations Manager, responsibilities and essential job functions include:<ul><li>
Understand and apply the key principles of ACCOR&rsquo;s Pricing Strategies and Revenue Management, including:<ul><li>
Retail, Corporate, Leisure, Group, and Other segments</li><li>
Rate restrictions, hurdles, and availability controls</li></ul></li><li>
Maximize room revenue by converting telephone inquiries into confirmed reservations<ul><li>
Apply effective upselling and cross-selling techniques</li><li>
Take reservations in line with revenue management strategies</li></ul></li><li>
Demonstrate full knowledge of all hotel products, services, and facilities</li><li>
Handle reservations inquiries via telephone, email, and fax professionally and efficiently</li><li>
Be fully conversant with all market segments and rate plans across all distribution channels<ul><li>
Adapt sales techniques to offer the right product to the right customer at the right time</li></ul></li><li>
Handle guest queries and complaints related to room reservations with professionalism and care</li><li>
Identify and communicate sales opportunities related to:<ul><li>
Individual guests</li><li>
Corporate accounts</li><li>
Wholesalers and Travel Management Companies</li></ul></li><li>
Co-host dinners and special events with the Sales team and participate in client entertainment when required</li><li>
Ensure full compliance with ACCOR&rsquo;s Core Reservation Standards<ul><li>
Achieve targeted scores in LQA Hotel Mystery Shopping calls</li></ul></li><li>
Maintain accuracy and integrity of the PMS database:<ul><li>
Ensure correct market segmentation for each reservation</li><li>
Create and maintain hierarchies and relationships between Corporate Accounts</li></ul></li><li>
Ensure all reservations meet property standards in terms of data accuracy and guest satisfaction<ul><li>
Demonstrate complete understanding and effective use of RM tools, including Opera PMS/S&amp;C</li><li>
Participate in PMS conversions as required</li></ul></li><li>
Demonstrate full and effective use of the hotel telephone system</li><li>
Maintain all reservation correspondence accurately and timely</li><li>
Support the Reservations Manager and Revenue Management team with special projects as required</li></ul>
PERSONAL ATTRIBUTES<ul><li>
Ability to adapt to a fast-paced and changing environment</li><li>
Strong attention to detail</li><li>
Ability to handle multiple tasks simultaneously</li><li>
Strong organizational and workflow management skills</li><li>
Guest-service oriented with a professional and positive attitude</li><li>
Strong communication and interpersonal skills</li></ul> 

Qualifications 
<ul><li>
Fluency in English, written and spoken</li><li>
Degree or Diploma in Hotel Management, Training &amp; Development, or related field</li><li>
Working knowledge of Opera PMS and Microsoft Office</li><li>
Additional languages are an asset</li><li>
Minimum 2 years&rsquo; experience in a hotel or resort as a Reservations Agent - Luxury hotel or resort background preferred</li><li>
Good understanding of local culture with previous regional experience preferred</li><li>
Fluency in Russian is an asset</li></ul></div>

Reservations Agent

Royal Palm Holidays

Travel Reservation Agent for a Travel AgencyJob Responsibilities*Handling independently, reservation queries online &amp; offline.*Handling other travel-affiliated products like Limo pick up / drop off, Marhaba, car hire, excursions...etc*Ensuring timely reporting of documents.*Handle unforeseen problems &amp; complaints with courtesy &amp; understandingQualification:*02 to 05 years experience in inbound / outbound Hotel bookings as a Travel Agent.*Excellent written &amp; verbal communication skills.Job Type: Full-timePay: AED4,000.00 - AED6,000.00 per monthExperience:<ul><li>Travel Agency: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>

Travel Agency Reservation

Blaura Wellness and Fitness Center LLC

Job Description: Travel Concierge &amp; Experience CoordinatorLocation: Dubai, UAE Employment Type: Full-TimePosition OverviewBlaura is seeking an experienced Travel Concierge &amp; Experience Coordinator with strong expertise in booking systems, GDS platforms (Amadeus/Sabre), reservation management, and travel itinerary planning. The role is primarily focused on handling end-to-end travel services including flight bookings, staycations, resort/hotel reservations, holiday planning, visa requirements, travel insurance, and itinerary curation.The ideal candidate brings exceptional travel operations knowledge, familiarity with UAE tourism market, and the ability to handle diverse client needs&mdash;from economy to premium/luxury travel. Additionally, the role supports 20% event coordination for family and social events (kids&rsquo; parties, baby showers, wellness retreats) as part of a holistic concierge offering.Primary Responsibilities (80% Travel &amp; Concierge)Booking &amp; Reservation Management<ul><li>Manage flight, hotel, and experience bookings across GDS systems (Amadeus/Sabre) and travel reservation platforms.</li><li>Create, modify, and cancel bookings with complete accuracy; avoid errors in names, dates, destinations, visa rules.</li><li>Compare itineraries and pricing across airlines, routes, and classes based on client preferences.</li><li>Manage PNRs, fare rules, ticket issuance, re-issuance, and refunds where applicable.</li><li>Collaborate with DMCs, hotel partners, tour operators, destination specialists, and booking platforms.</li></ul>Travel Planning &amp; Client Experience<ul><li>Prepare customized itineraries for different budgets (economy/premium/luxury).</li><li>Recommend destinations, resorts, adventure activities, tours, wellness travel, and themed getaways.</li><li>Understand and advise on visa requirements, passport validity, travel insurance, health requirements.</li><li>Provide guidance for travel safety, documentation, airport processes, and baggage rules.</li><li>Knowledge of popular destinations such as Bali, Maldives, Thailand, Europe, UAE local tourism spots, and luxury staycation resorts is an asset.</li></ul>Accuracy &amp; Service Quality<ul><li>Cross-check all bookings to ensure 100% accuracy.</li><li>Handle difficult customers or last-minute issues calmly with solution-oriented communication.</li><li>Maintain professionalism in all communication channels: WhatsApp, email, calls, in-person.</li><li>Maintain reservation logs, invoicing, confirmations, cancellations, and client preference history.</li></ul>Revenue Generation &amp; Upselling<ul><li>Upsell tours, lounge access, airport transfers, insurance, room upgrades, activity add-ons, special experiences.</li><li>Suggest seasonal promotions and premium packages to maximize occupancy &amp; revenue.</li><li>Support management with development of new travel products and packages.</li></ul>Secondary Responsibilities (20% Events Support)<ul><li>Assist in planning and coordination of events like:</li><li>Kids&rsquo; birthday parties</li><li>Baby showers &amp; family gatherings</li><li>Wellness or corporate retreats</li><li>Staycation experiences &amp; themed events</li><li>Support with vendor booking, venue reservations, d&eacute;cor, entertainers, catering, photographers, etc.</li><li>Help prepare event schedules, checklists, budgets, and guest experience plans.</li><li>Provide concierge-style support to guests attending events or retreats.</li><li>Ensure events run smoothly with coordination between venue, vendors, and guests.</li></ul>Qualifications &amp; SkillsRequired:<ul><li>2&ndash;4+ years experience in travel concierge, agency operations, or GDS reservation services</li><li>Hands-on experience with GDS systems (Amadeus/Sabre) or travel CRMs</li><li>Experience with holiday planning, staycations, itinerary building &amp; destination research</li><li>Knowledge of visa/passport rules, travel insurance, airport requirements</li><li>Strong communication, problem-solving, and client handling skills</li><li>Proven ability to handle difficult customers/situations professionally</li><li>Sales mindset: experience with upselling travel add-ons, packages, or upgrades</li></ul>Preferred:<ul><li>Exposure to the UAE tourism market (hotels, resorts, attractions)</li><li>Experience coordinating small-scale private events</li><li>Vendor management experience</li></ul>Job Type: Full-time

Travel Concierge & Experience Coordinator (Women Only)

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:<ul><li>
Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.</li><li>
Adhere to all Standard Operating Procedures.</li><li>
Take personal responsibility for driving upselling, achieving set revenue targets by months.</li><li>
Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.</li><li>
Process and respond within 24 hours to all reservation requests and inquiries according to company standards.</li><li>
Handle daily trace/follow up reports according to departmental requirements.</li><li>
Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.</li><li>
Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.</li><li>
Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.</li><li>
To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.</li><li>
Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.</li><li>
Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.</li><li>
Maintain a motivational working environment within the department, and with other colleagues in the hotel</li><li>
Understand how the Sales office, Group Sales Department and Front Desk relate to the Reservation Department.</li><li>
Be knowledgeable about local seasonality and events.</li><li>
Proactively promote other sister properties of Minor International.</li><li>
Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.</li><li>
To provide assistance and friendly gesture to local representatives of tour operators and travel agencies.</li><li>
Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel</li><li>
To attend hotel events, daily shift briefings and training to improve professional skills</li></ul>
#LI-MH1 
Qualifications 
<ul><li>
Minimum 2 years' experience in a 5* hotel &amp; resort</li><li>
Fluency in English; additional language(s) a plus</li><li>
Excellent communication and interpersonal skills</li><li>
Strong attention to detail and ability to multitask</li><li>
Customer service-oriented with a positive attitude</li><li>
Flexibility to work in shifts, including weekends and holidays</li><li>
Ability to work well under pressure and meet sales targets</li></ul></div>

Reservation Agent

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 
 
 <ul>
 <li>
 Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.
 </li>
 <li>
 Adhere to all Standard Operating Procedures.
 </li>
 <li>
 Take personal responsibility for driving upselling, achieving set revenue targets by months.
 </li>
 <li>
 Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.
 </li>
 <li>
 Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
 </li>
 <li>
 Handle daily trace/follow up reports according to departmental requirements.
 </li>
 <li>
 Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.
 </li>
 <li>
 Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
 </li>
 <li>
 Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.
 </li>
 <li>
 To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.
 </li>
 <li>
 Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
 </li>
 <li>
 Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.
 </li>
 <li>
 Maintain a motivational working environment within the department, and with other colleagues in the hotel
 </li>
 <li>
 Understand how the Sales office, Group Sales Department and Front Desk relate to the Reservation Department.
 </li>
 <li>
 Be knowledgeable about local seasonality and events.
 </li>
 <li>
 Proactively promote other sister properties of Minor International.
 </li>
 <li>
 Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.
 </li>
 <li>
 To provide assistance and friendly gesture to local representatives of tour operators and travel agencies.
 </li>
 <li>
 Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel
 </li>
 <li>
 To attend hotel events, daily shift briefings and training to improve professional skills
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 2 years' experience in a 5* hotel &amp; resort
 </li>
 <li>
 Fluency in English; additional language(s) a plus
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong attention to detail and ability to multitask
 </li>
 <li>
 Customer service-oriented with a positive attitude
 </li>
 <li>
 Flexibility to work in shifts, including weekends and holidays
 </li>
 <li>
 Ability to work well under pressure and meet sales targets
 
 
 </li>
 </ul>
</div>

Hotel Indigo

About Us
 
A little curiosity can take you anywhere. So, at Hotel Indigo ®, we do more than satisfy our guests' curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Where every day brings new discoveries, fresh experiences, and unexpected ideas.
 
And just like our hotels, no two colleagues are the same. So, we’re curious about YOU. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighbourhood story to life? At Hotel Indigo® hotels, we’re excited to meet spirited characters who can delight the most curious guests.
 
The hotel boasts 269 tastefully decorated rooms, each thoughtfully designed to reflect the hotels neighbourhood story.
 
Your Day to Day
 
We’re looking for a Reservations Agent who loves turning plans into memorable stays and conversations into connections. At Hotel Indigo Dubai Downtown, every reservation is the start of a story, and you’ll be the one setting the tone; handling enquiries with confidence, recommending the best options for our guests, and adding thoughtful touches that reflect our vibrant neighbourhood. If you’re detail-driven, naturally warm, and enjoy creating seamless experiences while working in a fast-paced, people-first environment, this is your chance to be part of a team that celebrates individuality and local charm in everything we do.
 
What we need from you
 
As the first lifestyle branded hotel of IHG in the Middle East, this exciting chance really is something to be part of. This is a great opportunity for talented hospitality professionals to step up in their career and experience a new challenge in a trendy lifestyle brand.
 
You'll report to the Revenue and Reservations Manager, and you’ll play a big role in supporting the overall success of the hotel.
 
The right fit for this role is someone who has solid hotel background with an energetic and fun personality. You should be passionate about people and hospitality. Excellent communication and problem-solving skills are essential.
 
Ideally, you should have at least one-year relevant experience in a similar role in hotels/ hospitality industry. You must have strong interpersonal skills and excellent command of written and spoken English.
 
If you are this person, we’d like to meet you!
 
What we offer
 
Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, you can also look forward to being part of a company that will appreciate you for being you. We’ll reward all your hard work with a great salary and benefit package.
 
What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start with IHG, be involved and grow. So, whoever you are, whatever you love doing, bring your passion to IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Reservations Agent @ Hotel Indigo Dubai Downtown

Millennium Plaza Downtown Dubai

<div>As the Assistant Reservations Manager, you will support the Reservations Manager in overseeing the hotel's reservations department. Your role involves assisting in reservation processes, managing the reservation team, and ensuring efficient booking operations.
Key Job Responsibilities:<ul>
<li>
Assist in supervising and leading the reservations team.</li>
<li>Support the implementation of reservation strategies to optimize room revenue.</li>
<li>Monitor and manage room inventory and availability across distribution channels.</li>
<li>Ensure accurate and efficient booking processes for guests and travel partners.</li>
<li>Collaborate with the Reservations Manager, sales, and marketing teams to drive room reservations and revenue.</li>
<li>Utilize reservation management software and tools to manage bookings.</li>
<li>Analyze booking trends, occupancy, and revenue reports to assist in decision-making.</li>
<li>Train and mentor the reservations team in providing excellent customer service.</li>
<li>Address reservation-related inquiries and concerns from guests and travel partners.</li>
<li>Assist in managing group reservations and negotiating group rates when necessary.</li>
<li>Support in preparing and presenting reservation reports and performance metrics.</li>
<li>Participate in budgeting and financial planning related to room revenue.</li>
<li>Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Assistant Reservations Manager

Explore 461+ Reservation specialist in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

461 reservation specialist jobs IN Dubai United Arab Emirates

Reservations Agent

Travel Agency Reservation

Travel Concierge & Experience Coordinator (Women Only)

Reservation Agent

Reservation Agent

Reservations Agent @ Hotel Indigo Dubai Downtown

Assistant Reservations Manager