sales manager

account manager

real estate agent

sales coordinator

reservations agent

reservations and ticketing agent

Mandarin Oriental Hotel Group

<div>Mandarin Oriental, Doha is looking for a Reservations Services Agent to join our Reservations Services team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
About the job
Responsible for interacting with guests daily, assisting them with their room, spa and restaurant bookings. The Reservations Agent must be able to multitask effectively, while maintaining a high level of professionalism.
As Reservations Services Agent, you will be responsible for the following duties:<ul>
<li>
Answer hotel&rsquo;s main telephone, HelloMO, and emails from external and internal stakeholders. Ensure to apply required departmental standards in LQE and Forbes.</li>
<li>All interactions are to be warm and sincere, taking ownership of the requests received, by personally addressing the matter.</li>
<li>Send proposals, pro-forma invoices, and confirmations letters to guests or third parties, e.g. Travel Agencies.</li>
<li>Attend to all inquiries, complaints and requests received. Ensure all interactions are handled in the time frame set by the company.</li>
<li>Follow sales techniques to maximize revenue. Process and confirm guest reservations made by clients for Rooms, F&amp;B and Spa. Input all reservations into the respective systems, recording all relevant information.</li>
<li>For room requests, verify availability of room type and rate. Explain guarantee, specific rate, and cancellation policies. Ensure special requests and guest preferences are documented within the reservation.</li>
</ul>
As Reservations Services Agent, we expect from you:<ul>
<li>
Ensure an excellent working relationship with all colleagues within the hotel.</li>
<li>Leads by example in fostering positive colleague relations and demonstrating values.</li>
<li>Effectively communicates with other departments.</li>
<li>Utilizes all available on the job training tools for colleagues.</li>
<li>Engaging, enthusiastic, passionate, organised</li>
<li>Minimum of 1 year of experience working in Reservations Supervisor at 5-star hotel environment</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Handle guest complaints accordingly and escalate disputes raised to relevant managers.</li>
</ul>
Our commitment to you<ul>
<li>
Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Reservations Services Agent

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 
 Position Summary:
 
 
 
 The Reservations and Royal Services Agent will play a crucial role in delivering exceptional guest experiences at Raffles and Fairmont Doha. This position requires a highly organized, customer-oriented individual with excellent communication skills and a strong ability to multitask. The successful candidate will handle reservations, guest inquiries, and provide personalized services to ensure the highest level of satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Reservations Management:
 </li>
 <ul>
 <li>
 Process and manage hotel room reservations efficiently and accurately.
 </li>
 <li>
 Ensure all reservation details are correctly entered into the system.
 </li>
 <li>
 Respond to guest inquiries regarding room availability, rates, and amenities.
 </li>
 <li>
 Upsell hotel services and amenities to maximize revenue.
 </li>
 </ul>
 <li>
 Guest Services:
 </li>
 <ul>
 <li>
 Provide personalized assistance to guests before, during, and after their stay.
 </li>
 <li>
 Handle special requests and VIP arrangements to ensure a memorable guest experience.
 </li>
 <li>
 Address guest concerns and resolve issues promptly and professionally.
 </li>
 <li>
 Coordinate with other departments to fulfill guest needs and requests.
 </li>
 </ul>
 <li>
 Communication:
 </li>
 <ul>
 <li>
 Maintain clear and effective communication with guests via phone, email, and in-person interactions.
 </li>
 <li>
 Provide information about hotel facilities, services, and local attractions.
 </li>
 <li>
 Collaborate with the Front Office and other departments to ensure seamless guest experiences.
 </li>
 </ul>
 <li>
 Administration:
 </li>
 <ul>
 <li>
 Maintain accurate records of guest interactions and transactions.
 </li>
 <li>
 Prepare reports on reservations, occupancy, and guest feedback.
 </li>
 <li>
 Assist in the preparation of promotional materials and packages.
 
 </li>
 </ul>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Previous experience in reservations, guest services, or a similar role in the hospitality industry.
 </li>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Excellent organizational and multitasking abilities.
 </li>
 <li>
 Proficiency in hotel management software and Microsoft Office Suite.
 </li>
 <li>
 Ability to work flexible hours, including weekends and holidays.
 </li>
 <li>
 Fluency in English; additional languages are a plus.
 
 
 </li>
 </ul>
 
 Personal Attributes
 
 
 
 <ul>
 <li>
 High level of professionalism and integrity.
 </li>
 <li>
 Customer-focused with a warm and welcoming demeanor.
 </li>
 <li>
 Strong problem-solving skills and attention to detail.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Adaptability to a fast-paced and dynamic environment.
 </li>
 </ul>
</div>

Reservations and Royal Services Agent

La Maison Hotel Doha

Key Job Responsibilities:<ul><li>Process bookings according to the guest&rsquo;s different needs and financial budget.</li><li>Assist the guests or client in making reservations, and or group reservations by using a variety of contact methods, such as the phone, email, and online channel.</li><li>Able to confidently apply the feature and benefit sales approach and having in-depth product knowledge of the hotel and its offers.</li><li>Respond to inquiries and grievances from guests in a prompt, courteous manner, and ensure to report the complaint/s to the head of department of any feedback received.</li><li>Provide effective and user-friendly guest service by engaging with all inquiries from guests adhering to Hotel&rsquo;s operating standards in a manner of turning each inquiry into a successful reservation.</li><li>To ensure that reservations are updated to provide a faultless arrival and departure experience.</li><li>Handle payments and provide with confirmation details to the guests and clients.</li><li>Offer assistance to guests or clients who might need to change or cancel any existing bookings.</li><li>Being engaged to advertise discounts, packages, and special deals by clearly describing the hotel's facilities, pricing, and other amenities to improve the guest experience.</li><li>Work along with the reservation team to guarantee precise inventory control of the rooms.</li><li>Handle every guest with the utmost professionalism, making sure that every reservation is fulfilled precisely in order to meet the higher guest service standard.</li><li>To keep being updated about hotel policies, processes, and reservation and sales trends.</li><li>Develop a constructive connection with your team members and our guests.</li></ul>Qualification:<ul><li>Knowledgeable in working with Opera Cloud or any related system.</li><li>Proficiency in MS Office (Excel, Word, and Outlook)</li><li>Maximum of 1-2 years of experience in Hospitality as Front Office or Reservation agent.</li><li>Excellent written and verbal communication skills.</li><li>Fluent in English and Arabic speaker.</li><li>Multi-tasking, time-management skills, and ability to prioritize tasks.</li><li>Detail-oriented and possess a goal-setting mindset.</li><li>Able to work well under pressure.</li><li>Must have a valid QID with sponsorship transfer documents.</li></ul>Job Type: Full-time

Reservations Agent (Arabic Speaker)

Marriott International

<div>Additional Information 
Job Number25162222 
Job CategoryReservations 
LocationW Doha, West Bay, Zone 61, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Reservations Agent

<div>Additional Information 
Job Number25158656 
Job CategoryReservations 
LocationThe St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Multi Property - Reservations Agent

Banyan Tree

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Key Responsibilities:<ul><li>
Provides a friendly, smooth, prompt and courteous service to all guests and reservations.</li><li>
Responsible for the sales and management of all group bookings of 8 rooms or more</li><li>
Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.</li><li>
Making reservations for customers based on their various requirements and budgetary allowances.</li><li>
Maximising revenue by converting enquiries, recognizing business prospects and opportunities to upsell.</li><li>
Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently</li><li>
Responding to all guest enquiries in an engaging manner whilst using Accor Hotel standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.</li><li>
Updating reservations ensuring a flawless arrival and departure experience.</li><li>
Understanding our targets, forecasts and figures and how your role contributes to the success of the hotel.</li><li>
Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation details are updated on all computers within required operating procedures.</li><li>
Building relationships with both our guests and your fellow colleagues</li><li>
Processing payments and sending confirmation details to customers.</li><li>
Handle guest complaints and enquiries in an efficient and professional manner and ensure the Group Services Manager is informed of any guest feedback.</li><li>
Providing support to customers who may need to amend or cancel a reservation.</li><li>
Ensure all incoming calls are dealt with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.</li><li>
Ensures a clear line of communication with other departments for special requests or other reservation-related matters.</li><li>
Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.</li><li>
Monitors the order and cleanliness in the office area &amp; participates in regular departmental meetings.</li></ul> 
Qualifications 
Qualities &amp; Capabilities:<ul><li>
Experience working with Opera Cloud or a related system</li><li>
Previous experience in a reception, reservation or duty manager role would be preferred</li><li>
Your passion for hospitality, and your enthusiasm for what you do are clear for all to see.</li><li>
You are gifted in building authentic relationships with our guests and colleagues, tuning into what they need and always going the extra mile to make them feel special. Nothing is too much trouble.</li><li>
You are adaptable, and enjoy doing a variety of different things. You would never say &lsquo;it&rsquo;s not my job!&rsquo;</li><li>
You have tremendous attention to detail and are committed to doing everything you can to get it right first time for our guests and colleagues</li><li>
You are constantly thinking about how we can improve the way we do things and create and even better guest and colleague experience</li><li>
You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships</li><li>
You have proven organisational and time management skills</li><li>
You have excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels</li><li>
You have a passion for delivering exceptional guest service</li><li>
You work well under pressure, juggling tasks and prioritising brilliantly, so that you consistently deliver to a high standard</li></ul></div>

JOB HUB GLOBAL

Job Title:-Revenue &amp; Reservation ManagerJob SummaryOur client a leading organization with a strong reputation for delivering high-quality services and innovative solutions across the region. They are dedicated to maintaining excellence in hospitality operations and are currently seeking a skilled Revenue &amp; Reservation Manager to join their team in Qatar.Location: Qatar Salary: QAR 8,000 per month (Accommodation and transportation provided by the company) Working Days: 6 days per week Other Benefits: As per Qatar Labor LawRole overview:-We are seeking an experienced Revenue &amp; Reservation Manager to join a leading hospitality group in Qatar. The ideal candidate will be responsible for implementing revenue management strategies and processes to optimize hotel performance and maximize revenue growth.Key Responsibilities<ul><li>Implement revenue management operations, procedures, and best practices.</li><li>Identify and capitalize on new revenue opportunities.</li><li>Oversee hotel revenue management and distribution strategy.</li><li>Conduct daily pick-up analysis, forecast updates, and competitive benchmark studies.</li><li>Develop and execute effective pricing and yield strategies.</li><li>Manage all third-party distribution channels.</li><li>Monitor and analyze hotel performance, providing strategic recommendations.</li><li>Supervise and audit the reservations department to ensure efficiency and accuracy.</li><li>Maintain up-to-date website booking processes and reservation systems.</li><li>Collaborate with the Sales and Front Office teams to ensure seamless operations.</li><li>Prepare and manage annual revenue budgets.</li><li>Train and guide reservations staff on company policies and systems.</li></ul>Required Skills<ul><li>Strong business development and commercial acumen.</li><li>Excellent analytical and numerical ability.</li><li>Proficient in Opera and Excel.</li><li>Exceptional interpersonal and leadership skills.</li><li>Ability to work independently under pressure.</li><li>Strong problem-solving and decision-making skills.</li><li>Fluent in English; additional languages are an advantage.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Hotel Management, Tourism, or related field.</li><li>2&ndash;4 years of hands-on Marriott Hotel experience in Revenue and Reservation Management.</li><li>Deep understanding of hotel revenue systems, reporting, and data analytics.</li></ul>Please note that applicants should answer the pre-screening questions to be considered for this positionTHOSE WHO CAN JOIN IMMEDIATELY SHOULD APPLY. REGRETTABLY ONLY SHORTLISTED CANDIDATES WILL BE CONTACTEDAbout Job Hub GlobalAt Job Hub Global, we believe that people are at the heart of every great organization. As a premier HR consultancy, we are passionate about helping businesses thrive by providing bespoke recruitment, staff outsourcing, workforce solutions, and HR management consultancy services that are tailored to meet your unique needs.With a deep understanding of the evolving workplace, we are committed to connecting exceptional talent with exceptional companies. Our mission is to empower businesses with the right people, processes, and strategies to drive success. Whether you&rsquo;re looking to build a high-performing team, streamline your workforce, or navigate the complexities of HR management, Job Hub Global is here to partner with you every step of the way.Together, we&rsquo;ll turn challenges into opportunities and dreams into achievements. Your success is our business.Job Types: Full-time, PermanentPay: QAR8,000.00 per monthApplication Question(s):<ul><li>Do you have previous experience working with Marriott Hotels in a Revenue or Reservation Management role?</li><li>How many years of experience do you have in Revenue and Reservation Management within the hospitality industry?</li><li>Are you proficient in using Opera PMS or other hotel reservation/revenue management systems?</li><li>Are you in agreement with the salary package mentioned in the job posting?</li></ul>

Revenue & Reservation Manager – Qatar

Explore 3168+ Reservations and ticketing agent in Doha this October. Find roles across top companies and apply now to boost your career.

3168 reservations and ticketing agent jobs IN Doha

Reservations Services Agent

Reservations and Royal Services Agent

Reservations Agent (Arabic Speaker)

Reservations Agent

Multi Property - Reservations Agent

Reservations Agent

Revenue & Reservation Manager – Qatar