project manager

operations manager

sales manager

hr manager

restaurant manager

reservations manager

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25142399<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>W Abu Dhabi - Yas Island, Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates, 131808<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.</p><p><br>
</p><p>Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 2 years of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Assistant Reservations Manager

Mandarin Oriental Hotel Group

<div><p>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Reservations Agent to join our Reservations team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.</p>
<p><b>
About the job</b></p>
<p>
Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Revenue Department, the Reservations Agent is responsible in will handle bookings and materialize the maximum number of guests' requests and reservations. The Reservations Agent reports to the Assistant Reservations Manager.</p>
<p><b>
As </b><b>Reservations Agent, you will be responsible for the following duties:</b></p>
<ul>
<li>Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability</li>
<li>Ensure clients&rsquo; satisfaction and adherence to Emirates Palace Mandarin Oriental service standards</li>
<li>Follow internal credit policy</li>
<li>Follow up on lost business and bring information about them to the knowledge of the department superiors</li>
<li>Spot-check reservations made the previous day and check all VIP arrivals</li>
<li>Test calls LQA / IFH results &gt; 85%</li>
<li>Follow the internal up-sell program for Reservations department</li>
</ul>
<p><b>As </b><b>Reservations Agent, we expect from you:</b></p>
<ul>
<li>Diploma in Hospitality Management or equivalent</li>
<li>Minimum one year working experience in the luxury hotel industry in the same role</li>
<li>Guest focused</li>
<li>A team player who delivers at his/her best</li>
<li>Trustworthy and responsible</li>
<li>Composed and able to handle pressure</li>
<li>Attention to detail</li>
<li>Excellent communication in both English and Arabic</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div>

Reservations Agent

Hilton

<div><p>Cluster Reservations Agent</p><p>
In your role, you will be working as Cluster Reservations Agent for three iconic properties on Yas Island: Hilton Abu Dhabi Yas Island, The WB&trade; Abu Dhabi, Curio Collection by Hilton&trade; and DoubleTree by Hilton Abu Dhabi Yas Island Residences.</p>
<p>A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.</p><br>
<p><br>
<b>What will I be doing?</b></p>
<p>As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p>
<ul><li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li>
</ul><p><b>What are we looking for?</b></p>
<p>A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li><br>
</ul><p><br>
<b>What will it be like to work for Hilton?</b></p>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Cluster Reservations Agent

Bloomfields Facilities Management LLC

<p>We are a growing Holiday Homes company dedicated to providing exceptional guest experiences and seamless property management. Our mission is to create memorable stays by delivering excellent service, efficient reservations, and personalized support to our guests.</p><p><b>Job Responsibilities:</b></p><ul><li>Handle incoming inquiries through phone, email, and online booking platforms.</li><li>Manage daily reservations, cancellations, and modifications with accuracy.</li><li>Ensure all bookings are updated in the system and coordinate with the operations team for smooth guest check-ins and check-outs.</li><li>Respond promptly to guest queries and provide detailed property information.</li><li>Monitor occupancy levels, maximize booking opportunities, and upsell services.</li><li>Maintain professional communication with guests, partners, and property owners.</li><li>Assist in preparing daily/weekly reservation reports and occupancy updates.</li></ul><p><b>Requirements:</b></p><ul><li>Previous experience in reservations, customer service, or hospitality (holiday homes/hotels preferred).</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in MS Office and reservation/booking systems (e.g., Airbnb, Booking.com, Expedia, etc.).</li><li>Ability to multitask, prioritize, and work under pressure.</li><li>Fluency in English (Arabic or other languages is an advantage).</li><li>Positive attitude, detail-oriented, and guest-focused.</li></ul><p>Job Type: Full-time</p>

<div><b>Additional Information</b><br>
<b>Job Number</b>25140757<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
Start Your Journey With Us
<p>From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.</p>
<p>Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.</p>
<p>The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.</p><p><br>
</p><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Reservations Agent (UAE National)

Rosewood Abu Dhabi

<div>
 OVERVIEW/BASIC FUNCTION: Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and general hotel information.
 <br/>
 RESPONSIBILITIES: &bull;	Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. &bull;	Handling incoming and outgoing calls promptly with a pleasant tone of voice and routing calls to proper extensions &bull;	Providing general information about the hotel facilities (SPA, F&amp;B inquiries) and assisting callers by utilizing the telephone switchboard and the hotel computer system &bull;	Accepting and placing wake-up calls for inhouse guests. &bull;	Processes room reservations by mail, telephone, telex, cable, fax or central reservation systems referral. &bull;	Assisting sales with group reservations. &bull;	Maintain complete knowledge of: a.	All hotel facilities/services, hours of operation. b.	All guest room layouts, bed types, decor, appointments and locations. c.	Room availability for any given day. d.	Restricted dates, rates and room types. e.	Room rates, packages and promotions. f.	Specific arrangements between hotel and travel agencies, corporate reservations center. g.	Entertainment/special events scheduled in the hotel. OSHAD RESPONSIBILITIES: While at work, (and while on work premises) an associate shall: &bull;	Take reasonable care of their own health and safety. &bull;	Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work; &bull;	Cooperate with full compliance with Hotel&rsquo;s developed OSHMS policies, OSHMS procedures &amp; operational works instruction in order to protect the health and safety of the people. &bull;	Report to immediate supervisor any situation which they have reason to believe could present a hazard and which they cannot themselves correct; &bull;	Report all OSH incidents and work - related injuries; and &bull;	Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment &amp; machineries, PPE, etc.) at the Hotel&rsquo;s workplace in the interest of health, safety, welfare or protection or management of the workplace. &bull;	Participate in conduct of OSH related planning and implementation in order to achieve the Hotel&rsquo;s OSH objectives, targets &amp; program. &bull;	Attend all training arranged by Hygiene, Health &amp; Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.
 <br/>
 QUALIFICATIONS:&bull;	Experience:				Minimum one year&rsquo;s experience as a reservation&rsquo;s agent or a similar role,     preferably for a luxury or ultra-luxury hotel. Hotel operational exposure (i.e., Spa, F&amp;B, and Reservations) is preferred. &bull;	Education:				High school diploma. &bull;	General Skills:    			Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. &bull;	Technical Skills:	   		Experience in Opera. Ability to suggestively sell; ability to input and retrieve information from the hotel reservations system. &bull;	Language: 				Required to speak, read and write English; Arabic is preferred but not  mandatory.	 							  &bull;	Physical Requirements:    		Must be able to exert physical effort, endure various physical movements  throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. &bull;	Licenses &amp; Certifications:		None required.
</div>


RESERVATIONS AND SERVICE CENTER AGENT

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Heart of House
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div>OVERVIEW/BASIC FUNCTION:
</div><div>Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and general hotel information.<br>
</div><div></div><br>
<div>RESPONSIBILITIES:
</div><ul><li>Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
</li><li>Handling incoming and outgoing calls promptly with a pleasant tone of voice and routing calls to proper extensions
</li><li>Providing general information about the hotel facilities (SPA, F&amp;B inquiries) and assisting callers by utilizing the telephone switchboard and the hotel computer system
</li><li>Accepting and placing wake-up calls for inhouse guests.
</li><li>Processes room reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
</li><li>Assisting sales with group reservations.
</li><li>Maintain complete knowledge of:
</li></ul><div>a. All hotel facilities/services, hours of operation.
</div><div>b. All guest room layouts, bed types, decor, appointments and locations.
</div><div>c. Room availability for any given day.
</div><div>d. Restricted dates, rates and room types.
</div><div>e. Room rates, packages and promotions.
</div><div>f. Specific arrangements between hotel and travel agencies, corporate reservations center.
</div><div>g. Entertainment/special events scheduled in the hotel.
</div><div>OSHAD RESPONSIBILITIES:
</div><div>While at work, (and while on work premises) an associate shall:
</div><ul><li>Take reasonable care of their own health and safety.
</li><li>Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;
</li><li>Cooperate with full compliance with Hotel&rsquo;s developed OSHMS policies, OSHMS procedures &amp; operational works instruction in order to protect the health and safety of the people.
</li><li>Report to immediate supervisor any situation which they have reason to believe could present a hazard and which they cannot themselves correct;
</li><li>Report all OSH incidents and work - related injuries; and
</li><li>Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment &amp; machineries, PPE, etc.) at the Hotel&rsquo;s workplace in the interest of health, safety, welfare or protection or management of the workplace.
</li><li>Participate in conduct of OSH related planning and implementation in order to achieve the Hotel&rsquo;s OSH objectives, targets &amp; program.
</li><li>Attend all training arranged by Hygiene, Health &amp; Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.<br>
</li></ul><div></div><br>
<div>QUALIFICATIONS:</div><ul><li>Experience: Minimum one year&rsquo;s experience as a reservation&rsquo;s agent or a similar role,
</li></ul><div>preferably for a luxury or ultra-luxury hotel. Hotel operational exposure (i.e., Spa, F&amp;B, and Reservations) is preferred.
</div><ul><li>Education: High school diploma.
</li><li>General Skills: Must be able to perform job functions with attention to detail, speed and
</li></ul><div>accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
</div><ul><li>Technical Skills: Experience in Opera. Ability to suggestively sell; ability to input and retrieve
</li></ul><div>information from the hotel reservations system.
</div><ul><li>Language: Required to speak, read and write English; Arabic is preferred but not
</li></ul><div>mandatory.
</div><ul><li>Physical Requirements: Must be able to exert physical effort, endure various physical movements
</li></ul><div>throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
</div><ul><li>Licenses &amp; Certifications: None required.<br>
</li></ul></div></div></div></div></div><div></div><br>
<div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Explore 738+ Reservations manager in Abu Dhabi this September. Find roles across top companies and apply now to boost your career.

738 reservations manager jobs IN Abu Dhabi

Assistant Reservations Manager

Reservations Agent

Cluster Reservations Agent

Reservations Agent

Reservations Agent (UAE National)

RESERVATIONS AND SERVICE CENTER AGENT

RESERVATIONS AND SERVICE CENTER AGENT