sales coordinator

receptionist

hr manager

marketing specialist

sales consultant

reservations specialist

Falcon Oasis Tours

<p>Falcon Oasis Tours is a well-established DMC (Destination Management Company) based in Dubai. With over a decade of experience in hospitality and tourism, we have emerged as a strong competitor in the region. We are committed to providing exceptional services and creating memorable experiences for our clients.</p><p><b>Role Description</b></p><p>This is a full-time on-site role located in Dubai. As an Operations &amp; Reservation team member at Falcon Oasis Tours, you will be responsible for managing day-to-day operations related to travel bookings and reservations. This includes handling customer inquiries, assisting with itinerary planning, coordinating with suppliers, ensuring smooth logistical operations, and providing excellent customer service throughout the travel experience.</p><p><b>Qualifications</b></p><ul><li>Prior experience in operations and reservations within the travel and tourism industry</li><li>Strong organizational and multitasking skills</li><li>Excellent attention to detail</li><li>Customer-focused mindset with exceptional interpersonal skills</li><li>Proficiency in reservation management systems</li><li>Knowledge of local attractions, hotels, and travel logistics in Dubai</li><li>Ability to work well under pressure and meet tight deadlines</li><li>Fluency in English; additional language skills are a plus</li><li>Flexibility to work weekends and holidays, as required</li><li>Authorization to work in Dubai</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED3,000.00 per month</p>

Reservation & Operation

Raffles

<div><b>Company Description</b><p><br>
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.</p><b><br>
Job Description</b><p><b><br>
PURPOSE OF POSITION</b></p><p>
To manage guest inquiries and reservations with exceptional service, ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.</p><p><b>
KEY ROLES &amp; RESPONSIBILITIES</b></p><p><b>
Master Revenue &amp; Pricing Strategies</b></p><ul><li>
Demonstrate a deep understanding of pricing principles and revenue management strategies across all segments, including Retail, Negotiated, Leisure, Group, and other specialized categories.</li><li>
Ensure seamless application of rate restrictions, hurdles, and availability controls to optimize revenue.</li></ul><p><b>
Maximize Revenue &amp; Conversion</b></p><ul><li>
Convert inquiries into confirmed reservations through personalized engagement and expert upselling techniques.</li><li>
Align reservations with the hotels revenue management strategies to drive optimal performance.</li></ul><p><b>
Deliver Bespoke Guest Experiences</b></p><ul><li>
Provide highly personalized service, tailoring each interaction to meet the unique needs and expectations of ultra luxury clientele.</li><li>
Exhibit expert knowledge of all hotel products, services, and experiences to craft bespoke guest journeys.</li></ul><p><b>
Ensure Seamless Communication &amp; Accuracy</b></p><ul><li>
Handle all reservation-related emails and calls with precision, ensuring a flawless and efficient booking process.</li><li>
Maintain meticulous accuracy in the PMS database, ensuring proper market segmentation and data integrity.</li></ul><p><b>
Optimize Sales &amp; Relationship Management</b></p><ul><li>
Identify and capitalize on sales opportunities through individual travelers, corporate accounts, wholesalers, and luxury travel agencies.</li><li>
Strengthen relationships with elite clientele by offering personalized recommendations and VIP experiences.</li></ul><p><b>
Uphold Brand Excellence &amp; Quality Standards</b></p><ul><li>
Consistently achieve targeted scores in LQA &amp; IFH Hotel Mystery Shopping audits.</li><li>
Ensure all reservations adhere to the highest standards of data accuracy and guest satisfaction.</li></ul><p><b>
Leverage Advanced Systems &amp; Technology</b></p><ul><li>
Demonstrate full proficiency in Opera PMS, Resaweb, and other revenue management tools.</li><li>
Maintain comprehensive knowledge of the hotels telephone system to ensure seamless communication.</li></ul><p><b>
Support Strategic Initiatives</b></p><ul><li>
Assist the Reservations &amp; Revenue Management leadership with special projects and strategic initiatives.</li><li>
Contribute to achieving departmental goals, including ALL loyalty program enrollments and guest engagement metrics.</li></ul><p></p><b><br>
Qualifications</b><p><b><br>
PERSONAL ATTRIBUTES</b></p><ul><li>
Adaptability &amp; Agility</li><li>
Meticulous Attention to Detail</li><li>
Multitasking &amp; Efficiency</li><li>
Organizational Excellence</li><li>
Exceptional Communication &amp; Interpersonal Skills</li><li>
Problem Solving Mindset</li></ul><p><b>
QUALIFICATIONS</b></p><ul><li>
Degree/Diploma in Training and Development or Hotel Management</li><li>
Working knowledge of Opera, Microsoft Office.</li></ul><p><b>
EXPERIENCE</b></p><ul><li>
Minimum 2 years experience in Hotel or Resort, as Reservations Agents.</li><li>
Luxury hotel or resort background preferred</li><li>
Understands the local culture and have worked in the region.</li></ul><p></p><b><br>
Additional Information</b><p><br>
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</p></div>

Reservations Agent - Arabic Speaker

Minor Hotels

<div><b>Company Description</b><p><b><br>
NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah</b></p><p>
Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.</p><p>
Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property is offering 227 hotel guest rooms and suites and 306 serviced apartments.</p><p>
Guests are just a short journey from all Dubai&rsquo;s top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop infinity pool and its elegant bar and lounge is the perfect place to feel relaxed between exploring. Those seeking a more stimulating atmosphere can indulge at the hotel&rsquo;s lively sports bar, set to be one of the new &lsquo;go to&rsquo; spots in Dubai.</p><b><br>
Job Description</b><p><br>
As Reservations Officer you will directly support the Reservation Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Front Office Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.</p><b><br>
Qualifications</b><br>
<ul><li>
Familiar with the hotel operations available technology and all distribution channels.</li><li>
Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</li></ul></div>

Reservation Agent

Mandarin Oriental Hotel Group

<div><p>Mandarin Oriental Downtown, Dubai is looking for a Senior F&amp;B Reservations Agent to join our Reservations team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.</p>
<p>
With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites.</p>
<p>
Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.</p>
<p><b>
About the job</b></p>
<p>
Based at the Mandarin Oriental Downtown, Dubai within the Reservations Department in Dubai, the Senior F&amp;B Reservations Agent is responsible for all customer reservations and queries received via telephone or emails for restaurant outlets. The role is the key point of contact for managing dining reservations across the Hotel&rsquo;s restaurant and bar outlets while making sure each booking is entered into the system following Mandarin Oriental data and quality standards. Senior F&amp;B Reservations Agent reports to the F&amp;B Reservations Supervisor.</p>
<p><b>
As a </b><b>Senior F&amp;B Reservations Agent, you will be responsible for the following duties:</b></p>
<ul>
<li>Manage all food and beverage reservations, ensuring accuracy, handling special requests, and maintaining booking systems.</li>
<li>Provide personalized assistance to guest inquiries via phone and email to enhance their dining experience.</li>
<li>Support operations and respond to guest issues in the absence of managers or supervisors, ensuring effective communication.</li>
<li>Maximize booking conversions and upsell events, menus, and offers to drive revenue.</li>
<li>Coordinate group/event bookings on time and maintain an accurate customer database.</li>
<li>Stay updated with training, follow IT compliance policies, and work flexible rotational shifts as required.</li>
</ul>
<p><b>As a </b><b>Senior F&amp;B Reservations Agent, we expect from you:</b></p>
<ul>
<li>1&ndash;2 years of experience in high-end customer service, with direct interaction via phone or face-to-face.</li>
<li>Excellent communication and interpersonal skills; professional interaction with guests and team members.</li>
<li>Skilled in reservation/table management software and Microsoft Office Suite.</li>
<li>Fluent in spoken and written English; additional languages (e.g., Arabic, Russian, Mandarin, German, French, Spanish) are a plus.</li>
<li>Familiarity with food and beverage operations and current dining trends is beneficial.</li>
<li>Highly organized, detail-oriented, and able to multitask in fast-paced environments.</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div>

Senior F&B Reservations Agent

Accor

<div><div>Company Description</div><p><b><br>
&quot;Why work for Accor?</b></p><p>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><div><br>
Job Description</div><br>
<ul><li>
Checking reservations daily for compliance to ensure that the minimum response time is Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.</li><li>
Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.</li><li>
Planning and using efficient organizational skills to run the daily operation.</li><li>
Organizing on-the-job and weekly training for all staff.</li><li>
To keep reservations staff informed on all changes or developments within the hotel and the company.</li><li>
To spot-Check reservations made the previous day and Check all VIP arrivals</li><li>
Training, developing, and motivating staff to increase productivity.</li><li>
To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.</li><li>
Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.</li><li>
Having a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.</li><li>
Training employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.</li><li>
Assisting to department head, for preparing necessary reports, documents, duty roster and for other tasks might be required by management.</li><li>
Understands and utilizes a consistent approach to selling in order to support the sales team.</li><li>
Ensures a sales attitude is adopted</li><li>
Ensures and maintains the security of information relating to customers and personnel in the hotel.</li><li>
Complies with all company policies and procedures relating to guest services and all systems.</li><li>
Computer literate with excellent written and oral proficiency</li><li>
Sound knowledge of English language.</li><li>
Pleasant in appearance and warm in personality to create a good first impression over telephone.</li><li>
Able to communicate clearly and willing to help others</li><li>
Having an eye for accuracy for checking reservations and processing room requests</li><li>
Flexible and diplomatic when dealing with demanding and unreasonable guests</li><li>
Carry out any other reasonable task (which may not be stated here) as requested.</li><li>
Assist in Task Force Teams for new openings.</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Minimum one year experience with the same position in a 5 star hotel</li><li>
University Degree</li></ul><div><br>
Additional Information</div><p><b><br>
What is in it for you:</b></p><ul><li>
Employee benefit card offering discounted rates at Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul></div>

Reservations Team Leader

<div><div>Company Description</div><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.</p><div><br>
Job Description</div><br>
<ul><li>
Have a thorough knowledge of the entire hotel services and facilities</li><li>
Answer inquiries of room rates, outlets and room locations.</li><li>
To be totally familiar with all aspects of the reservation systems</li><li>
Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation</li><li>
Post advance deposits and keep accurate records of deposits</li><li>
Process rooming lists and group blocks and indicate special requests and billing procedures</li><li>
File and process reservations correspondence, make certain all files are current and in order.</li><li>
Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.</li><li>
Abide by the hotels policies and procedures</li><li>
Be familiar with changes in the rates and group enquiries</li><li>
Complete daily shift task list and aid others</li><li>
To be aware of inventory management and keep a constant check on the room types available throughout the day</li><li>
To have an understanding of departmental goals and projections for average rate and occupancy</li><li>
Accommodate and document special requests in an accurate and efficient manner.</li><li>
Determine the most appropriate room type to meet guest requirements and maximize room rate.</li><li>
Explain guarantee and cancellation policies to callers.</li><li>
Describe room accommodations and benefit feature sale amenities to guests.</li><li>
Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.</li><li>
Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).</li><li>
Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.</li><li>
Identify guest reservation needs by asking open-ended questions to obtain all necessary information.</li><li>
Follow &quot;up selling&quot; techniques and sales strategies in order to maximize property revenue.</li><li>
Identify repeat guests using appropriate codes</li><li>
Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions.</li><li>
Carry out any other reasonable task (which may not be stated here) as requested.</li><li>
Assist in Task Force Teams for new openings.</li><li>
Be proactive and use good judgement when dealing with challenging situations</li><li>
Act with professionalism and integrity</li><li>
Be transparent in your motives, methods and expected results</li><li>
Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division</li><li>
Conduct business honestly &amp; fairly</li><li>
Keep sensitive information confidential</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Your experience and skills include:</li><li>
Guest focused personality is essential</li><li>
Minimum one year experience with the same position in a 5 star hotel</li><li>
High School Degree</li></ul><div><br>
Additional Information</div><p><br>
experience is an asset<br>
Prior experience working with Opera or a related system<br>
Strong interpersonal and problem solving abilities<br>
Fluency in English, additional languages are a plus</p></div>

The First Group

<div>Overview:
<div>
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</div><div></div><div><br>
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</div><div></div><div><br>
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales &amp; marketing tools, a state of the art showroom featuring Dubai&rsquo;s only virtual helicopter tour and endorsements from a number of international sporting celebrities.</div>
Job Description:
<div>
We are seeking a <b>highly motivated and skilled professional</b> to join our Customer Service &amp; Reservation team .</div><div>
This role is pivotal in ensuring exceptional service delivery, smooth travel arrangements, and effective internal and external coordination.</div><div>
The ideal candidate will have <b>strong organizational abilities</b>, excellent communication skills, and a passion for delivering outstanding client experiences.</div><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><div><b>
Travel Coordination</b></div><ul><li><div>
Liaise with clients and members to confirm preferred travel dates and arrangements.</div></li><li><div>
Coordinate with hotel reservations to secure bookings according to client needs.</div></li></ul><div><b>
Internal Coordination</b></div><ul><li><div>
Collaborate across departments to maintain smooth operations.</div></li><li><div>
Serve as a link between teams to facilitate communication and resolve issues promptly.</div></li></ul><div><b>
Primary Point of Contact</b></div><ul><li><div>
Act as the main liaison between the operations team and members, ensuring regular updates and quick problem resolution.</div></li></ul><div><b>
Administrative Duties</b></div><ul><li><div>
Prepare accurate reports and maintain up-to-date records of travel plans, communications, and departmental activities.</div></li></ul><div><b>
Customer Service</b></div><ul><li><div>
Respond to client inquiries and provide exceptional service to enhance satisfaction.</div></li><li><div>
Address concerns efficiently and escalate when needed.</div></li></ul><div><b>
Operational Support</b></div><ul><li><div>
Assist with daily operational tasks to meet departmental objectives.</div></li><li><div>
Identify and recommend process improvements for greater efficiency.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><b>Trilingual</b> (Arabic , French and English is a must).</li><li><b>
Previous experience</b> in Hotels Reservations , customer service or travel coordination roles is preferred.</li><li><b>
Strong communication</b> and interpersonal skills.</li><li><b>
Proficiency</b> in Microsoft Office Suite (Excel, Word, Outlook).</li><li><b>
Ability to multitask</b> and effectively prioritize tasks in a fast-paced environment.</li><li><b>
Excellent organizational</b> and problem-solving skills.</li></ul><div><b>
Key Competencies</b></div><ul><li><b>
Communication Skills:</b> Ability to interact effectively with clients, members, and internal teams.</li><li><b>
Customer Focus:</b> Strong dedication to ensuring excellent client satisfaction.</li><li><b>
Organization:</b> Exceptional attention to detail and ability to manage multiple tasks.</li><li><b>
Teamwork:</b> Ability to work collaboratively with various departments.</li><li><b>
Problem-Solving:</b> Proactive approach to identifying and addressing challenges.</li></ul></div>

Travel and Coordination Executive

Explore 528+ Reservations specialist in Dubai this September. Find roles across top companies and apply now to boost your career.

528 reservations specialist jobs IN Dubai

Reservation & Operation

Reservations Agent - Arabic Speaker

Reservation Agent

Senior F&B Reservations Agent

Reservations Team Leader

Reservation Agent

Travel and Coordination Executive