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front desk receptionist

customer service representative Jobs in Dubai

customer service representative

human resources coordinator Jobs in Dubai

human resources coordinator

restaurant host/hostess

<div>Company Description 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. 
Job Description<ul><li> 
Maintain a friendly and diplomatic relationship/manner with all prospective guests who wish to enter the restaurant or bar at all times</li><li>Ensure all reservation information is properly documented including time, date, number of covers, name/room number and contact number</li><li>Prepare table allocations from reservation book before respective meal period seating</li><li>Ensure guests are graciously shown to their tables within a reasonable time of their reservation</li><li>Adhere to hotel door policies and restrictions, including local and federal age guidelines aligned with liquor licensing</li><li>Guarantee there is host/hostess coverage at the reception/welcome desk at all times</li><li>Guarantee that the phone is answered within 2 rings in a courteous and helpful manner</li><li>Ensure door policies concerning the entry of guests and these are adhered to at all times</li><li>Ensure that seating is fair for all service staff</li><li>Perform related duties and special projects as assigned</li></ul> 
Qualifications<ul><li> 
High School Diploma or equivalent required</li><li>One to two years in a public contact position, preferably in an upscale or lifestyle brand restaurant or lounge</li><li>Enter and locate work related information using computers and/or point of sale systems</li><li>Possess a gracious, friendly, and fun demeanor</li><li>Ability to multitask, work in a fast paced environment and have a high level attention to detail</li><li>Strong verbal and written communication skills in English</li><li>Maintain positive and productive working relationships with other employees and departments</li><li>Ability to work independently and to partner with others to promote an environment of teamwork</li></ul></div>

Hostess

Sofitel

<div>Company Description 
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges. 
Job Description 
<ul><li>
Maintain complete knowledge of:<ul><li>
Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code</li><li>
Restaurant reservation procedures</li><li>
Daily house count, arrivals, departures, VIP&rsquo;s</li><li>
Scheduled in-house group activities, locations and times</li><li>
All department policies / service procedures</li></ul></li><li>
Answer telephone within 3 rings, using correct salutations and telephone etiquette.</li><li>
Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.</li><li>
Communicate reservation or cancellation changes to management as they arise throughout the shift.</li><li>
Monitor the preparation of own assignments, ensuring compliance to departmental standards.</li><li>
Ensure that all menu&rsquo;s, check folders are cleaned and in sufficient quantity.</li><li>
Ensure that the hostess stand is cleaned and organized.</li><li>
Review the Reservation book, pre-assign designated tables and follow up on all special requests.</li><li>
Greet the guests at the entrance of the restaurant.</li><li>
Seat Guest accordingly to floor plan / being fair to each waiter.</li><li>
Show guests their table which has been designated to them</li><li>
Ensure that the guests are pleased with their table.</li><li>
Present the open menu to the guest.</li><li>
Ensure that the tables are set to the best service of the guest.</li><li>
Anticipate heavy business times and organize procedures to handle waiting lines.</li><li>
Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.</li></ul> 

Qualifications 
<ul><li>
Ideally with a relevant degree or diploma in Hospitality or Tourism management.</li><li>
Minimum 2 years of work experience in hotel operations. Good customer service, communications, and interpersonal skills are a must.</li></ul></div>

Hostess - Laguna

IHG Hotels & Resorts

<div><div>Franchise Hotel - F&amp;B Hostess (Beach Club) - Th8 Palm Beach Resort, Vignette Collection
<div></div><div><div>Hotel Brand: Vignette Collection
 
Location: United Arab Emirates, Dubai
Hotel: Th8 Palm Dubai Beach Resort - (DXBPM)
Job number: FRDXBPM2579<div> 
 
 
</div></div><div><div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.</div> 

<div>About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. 
 
We&rsquo;ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. 
 
Our hotels are unique in their own right, with their own distinct outlook and story to tell. 
Your day to day
<ul><li>Check the reservation system and in-house guest information for the next meal period.</li>
<li>Notify the supervisor of any large group bookings or any reservations with special request, VIP etc..</li>
<li>Distribute reservations among all servers equally, informing them of all information necessary. Example, Birthdays, anniversaries, bill not to be taken to the table or any other unusual requests.</li>
<li>All the reservations are allocated as per the floor plan.</li>
<li>Always answer the phone politely using a friendly tone and being informative.</li>
<li>The telephone must be answered on a maximum of three rings.</li>
<li>If a customer has any questions, it is her responsibility to answer them accurately. Therefore, know your product and offerings.</li>
<li>You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the promotions, special events etc..</li>
<li>Understand the Server and runner tasks in the outlet and provide assistance as required.</li>
<li>Hostess to have a fair idea about general information around the city.</li>
<li>Hostess to aware what details are required to make a reservation.</li>
<li>Hostess to aware all the policies and procedures in the Hotel.</li>
<li>Except in emergencies, no employees are permitted personal phone calls or have the use of the telephone at any time.</li>
<li>You are not permitted to give out any personal information over the telephone. Example, Phone numbers, schedules to anyone except staff members.</li>
<li>All messages are to be taken on the appropriate message pad, and not on a scrap piece of paper.</li>
<li>The hostess is a very important part of Your Restaurant&rsquo;s experience. Always remember you are the first and the last person the customer sees. Therefore, you are their first and last impression.</li>
<li>It is of utmost importance that someone is present at the host station at all times.</li>
<li>Never walk more than three paces in front of the guest or never walk too fast.</li>
<li>Once at the table, pull out the chairs for the women first and then any other guest you can accommodate.</li>
<li>On departure of a guest, you must make contact with them. Ask them how their evening was and say &ldquo;Thank you for dining with us and hope to see you again&rdquo;.</li>
<li>If there are any complaints, reach out to a manager or supervisor immediately</li>
<li>Perform opening, cleaning and closing duties</li>
<li>Hostess also to take responsibility of outlet cashiering duties.</li>
<li>You will adhere to Hotel&rsquo;s Hygiene and HACCP standards and ensure it&rsquo;s Standard Operating Procedures and Requirements are fully met</li></ul> 
 
What we need from you
<ul><li>Excellent communication skills in English, both written and verbal; knowledge of Arabic is an advantage</li>
<li>Previous customer service experience required
</li><li>Previous Food &amp; Beverage experience an asset
</li><li>Pro Serve certificate required
</li><li>Open Table experience an asset</li>
<li>Excellent communication and organizational skills</li>
<li>Strong interpersonal and problem solving abilities</li>
<li>Highly responsible &amp; reliable</li>
<li>Ability to work well under pressure in a fast paced environment</li>
<li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li>
<li>Ability to work cohesively with fellow colleagues as part of a team with minimum supervision</li></ul> 
 
What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you&rsquo;ll become part of our hotel family.</div></div></div></div></div>

Franchise Hotel - F&B Hostess (Beach Club) - Th8 Palm Beach Resort, Vignette Collection

Vignette Collection

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We've created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels &amp; Resorts' prestigious Vignette Collection, is set to redefine luxury as the world's tallest hotel. The First Group's flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality 
 
 
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximize efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimize performance, boost profitability, and deliver sustainable growth for your property.<h4 class="jobSectionHeader"> 
Your day to day

The Lobby Hostess is the first point of contact for guests and visitors arriving at the hotel. This role is responsible for delivering a warm, professional welcome, managing guest flow in the lobby, and ensuring every arrival and departure experience is seamless. The Lobby Hostess plays a key part in shaping first impressions, reflecting the hotel's commitment to personalized service and luxury hospitality.

<ul><li>Greet all guests, visitors, and VIPs in a friendly and elegant manner upon entry to the hotel lobby.
</li>
<li>Offer assistance with directions, seating, check-in guidance, and general hotel information.
</li>
<li>Coordinate with the Front Office and Concierge teams to ensure a smooth guest journey.
</li>
<li>Monitor lobby traffic, anticipate guest needs, and proactively offer support or refreshments.
</li>
<li>Maintain a strong presence in the lobby to enhance the welcoming atmosphere and guest engagement.
</li>
<li>Escort guests to desired areas (reception, concierge, elevators, meeting points) when appropriate.
</li>
<li>Maintain cleanliness, organization, and presentation standards in the lobby area.
</li>
<li>Handle guest queries, requests, and complaints professionally, escalating when needed.
</li>
<li>Support guest recognition efforts by learning regular guests' names and preferences.
</li>
<li>Stay updated on hotel events, F&amp;B promotions, and local attractions to assist guest inquiries.</li></ul> 

What we need from you
<ul>
<li>Previous experience in a customer-facing or hostess role within a hotel or upscale environment.
</li>
<li>Excellent verbal communication and interpersonal skills.
</li>
<li>Professional grooming, polished appearance, and confident presence.
</li>
<li>Fluent in English; knowledge of additional languages is an asset.
</li>
<li>Ability to remain calm, attentive, and courteous in a fast-paced setting.
</li>
<li>Strong sense of hospitality, etiquette, and guest engagement.
</li>
<li>Flexibility to work shifts, weekends, and holidays as needed.
</li>
<li>Familiarity with hotel operations and guest service protocols is a plus.</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Lobby Hostess

Hilton

<div>F&amp;B Host
A F&amp;B Host is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.
What will I be doing?
As a F&amp;B Host, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A F&amp;B Host will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage guest queries in a friendly, timely, and efficient manner
<ul><li>Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents</li>
<li>Ensure knowledge of menu and all products</li>
<li>Ensure mis-en-place is well stocked at all floor stations</li>
<li>Follow correct reporting procedures if faced with issues</li>
<li>Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor</li>
<li>Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
</ul>What are we looking for?
A F&amp;B Host serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Positive attitude</li>
<li>Good communication skills</li>
<li>Committed to delivering high levels of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work on your own or in teams</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Experience in Food and Beverage department and/or industry</li>
<li>Previous experience of cash handling</li>
<li>Knowledge of Food Hygiene Regulations</li> 
</ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

F&B Host

The LAB Holding LTd

We&rsquo;re Hiring: Hostess &ndash; Arabic Speaker | F&amp;B Industry (Dubai, UAE)Do you have a warm smile, a graceful presence, and a passion for delivering exceptional guest experiences? 3FILS RESTAURANT is looking for an experienced Hostess to join our front-of-house team in one of our upscale restaurant brands in Dubai.This is a full-time, on-site opportunity for someone who loves hospitality, thrives in fast-paced environments, and knows how to make every guest feel like a VIP.Key Responsibilities:<ul><li>Greet guests with a professional, welcoming attitude and escort them to their tables</li><li>Manage reservations and seating arrangements efficiently</li><li>Answer and direct phone calls with courtesy and professionalism</li><li>Provide accurate information about the restaurant, menu, and events</li><li>Coordinate and assist with private events or special guest arrangements</li><li>Keep the reception and dining area neat, organized, and presentable at all times</li><li>Communicate effectively with service and kitchen teams to ensure smooth operations</li><li>Support the overall guest experience from arrival to departure</li></ul>Requirements:<ul><li>2+ years of experience as a Hostess in a high-end restaurant or hospitality environment</li><li>Strong communication skills, both verbal and written</li><li>Fluent in English &amp; Arabic</li><li>Experience managing reservations and coordinating event logistics</li><li>Warm personality, excellent grooming, and customer service focus</li><li>Ability to multitask and work gracefully under pressure</li><li>Familiarity with reservation systems is a plus</li></ul>Location: Dubai, UAE Job Type: Full-time, PermanentJob Type: Full-time

B V K K R G restaurant Co.LLC

Job Title: Housekeeping (Preferably females candidates)Location: DubaiJob Type: Full-time Experience: Minimum 2&ndash;3 years in a similar roleJob Summary:We are seeking a dedicated and reliable Housekeeping Staff member to maintain the cleanliness and presentation of the front of house area in our restaurant. The ideal candidate will take pride in creating a clean, welcoming environment for guests and support the overall guest experience by ensuring high standards of hygiene and tidiness are consistently met.Key Responsibilities:<ul><li>Clean and sanitize front of house areas including entrance, dining area, host/hostess stand, restrooms, and public areas.</li><li>Sweep, mop, vacuum floors, and wipe down surfaces regularly.</li><li>Monitor and replenish restroom supplies (soap, tissue, hand towels, etc.).</li><li>Maintain cleanliness of glass doors, windows, and fixtures.</li><li>Assist in arranging and resetting furniture and dining setups as needed.</li><li>Remove trash regularly and ensure proper disposal.</li><li>Report any maintenance or repair needs promptly.</li><li>Follow all safety and sanitation policies and procedures.</li><li>Collaborate with front-of-house and kitchen staff as needed.</li></ul>Requirements:<ul><li>Previous housekeeping or cleaning experience preferred (especially in hospitality or restaurant settings).</li><li>Attention to detail and high standards of cleanliness.</li><li>Ability to work efficiently and independently.</li><li>Good time management skills.</li><li>Physically fit and able to stand, walk, bend, and lift for extended periods.</li><li>Positive attitude and team spirit.</li><li>Willing to work flexible hours, including weekends and holidays.</li></ul>Benefits:<ul><li>Competitive salary based on experience</li><li>Staff meals during shifts</li><li>Training and development in modern pastry techniques</li><li>Opportunity to contribute to seasonal or signature dessert creations</li><li>Supportive and professional work environment</li></ul>How to Apply:Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications to 1006.pro@gmail.com or WhatsApp your cv to 00971522554243. Please include &quot; housekeeping &quot; in the subject line.Job Type: Full-timePay: From AED1,500.00 per month

Housekeeping

Explore 214+ Restaurant host/hostess in Dubai this September. Find roles across top companies and apply now to boost your career.

214 restaurant host/hostess jobs IN Dubai

Hostess

Hostess - Laguna

Franchise Hotel - F&B Hostess (Beach Club) - Th8 Palm Beach Resort, Vignette Collection

Franchise Hotel - Lobby Hostess

F&B Host

Hostess

Housekeeping