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retail learning manager

Louis Vuitton

<div><div><p>Poste</p>
<p></p><div><p>The Retail Learning Manager is responsible for designing, deploying, and delivering a structured learning and development strategy across assigned stores. The role supports business priorities by developing retail teams&rsquo; selling capabilities, leadership skills, and Client Experience excellence. Through consistent coaching, follow-up, and close partnership with Store Management, the Retail Learning Manager enables teams to perform at their highest level while fostering a strong feedback and development culture.</p></div></div><br>
<p></p>
<div><p>Missions</p>
<p></p><div><p>Learning Strategy &amp; Deployment</p>
<ul><li>Translate and execute corporate learning strategies at store level in alignment with business priorities</li>
<li>Define and manage learning roll-out plans to support performance, engagement, and growth</li>
<li>Build and manage store learning calendars in partnership with Store Management</li>
<li>Contribute to regional and EMEA learning initiatives and projects</li></ul>
<p>Coaching &amp; Talent Development</p>
<ul><li>Lead a strong culture of in-store coaching across all retail roles, from Client Advisors to Managers</li>
<li>Support Retail Management in building tailored individual coaching and development plans</li>
<li>Maintain an active shop-floor presence to observe, coach, and provide structured feed-forward</li>
<li>Identify skill gaps and adapt training approaches accordingly</li>
<li>Identify and propose talents for internal learning programs, Academies, and EMEA workshops</li></ul>
<p>Training Delivery &amp; Facilitation</p>
<ul><li>Design, facilitate, and deliver core trainings including onboarding, inductions, selling skills, product trainings, floor management workshops, and Academies</li>
<li>Leverage role-play, on-the-floor coaching, and experiential learning to elevate the Client Experience</li>
<li>Partner closely with Merchandising, Clienteling, Retail Excellence, Supply Chain, and HR to deliver impactful learning experiences</li></ul>
<p>Onboarding &amp; Integration</p>
<ul><li>Ensure a consistent pre-onboarding and onboarding experience for all new joiners</li>
<li>Partner with HR and Managers to proactively plan onboarding journeys</li>
<li>Support Store and Team Managers in deploying onboarding programs across all retail roles</li></ul>
<p>Reporting &amp; Learning Governance</p>
<ul><li>Monitor and assess the quality, impact, and effectiveness of in-store learning initiatives</li>
<li>Ensure accurate tracking of training activities through the LMS</li>
<li>Support Store Management in mastering LMS tools and learning follow-up processes</li>
<li>Provide qualitative and quantitative feedback to key stakeholders on training outcomes and priorities</li></ul></div></div><br>
<p></p>
<div><p>Profil</p>
<p></p><div><ul><li>Strong coaching mindset with the ability to influence and develop teams at all levels</li>
<li>Excellent facilitation and communication skills</li>
<li>Highly collaborative, with the ability to partner cross-functionally</li>
<li>Structured, organized, and data-driven approach to learning impact</li>
<li>Strong presence on the shop floor with a deep understanding of retail dynamics</li></ul></div></div></div><p></p>

RETAIL LEARNING MANAGER

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p>The Retail Learning Manager is responsible for designing, deploying, and delivering a structured learning and development strategy across assigned stores. The role supports business priorities by developing retail teams&rsquo; selling capabilities, leadership skills, and Client Experience excellence. Through consistent coaching, follow-up, and close partnership with Store Management, the Retail Learning Manager enables teams to perform at their highest level while fostering a strong feedback and development culture.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><p><b>Learning Strategy &amp; Deployment
</b></p><ul><li>Translate and execute corporate learning strategies at store level in alignment with business priorities
</li><li>Define and manage learning roll-out plans to support performance, engagement, and growth
</li><li>Build and manage store learning calendars in partnership with Store Management
</li><li>Contribute to regional and EMEA learning initiatives and projects
</li></ul><p><b>Coaching &amp; Talent Development
</b></p><ul><li>Lead a strong culture of in-store coaching across all retail roles, from Client Advisors to Managers
</li><li>Support Retail Management in building tailored individual coaching and development plans
</li><li>Maintain an active shop-floor presence to observe, coach, and provide structured feed-forward
</li><li>Identify skill gaps and adapt training approaches accordingly
</li><li>Identify and propose talents for internal learning programs, Academies, and EMEA workshops
</li></ul><p><b>Training Delivery &amp; Facilitation
</b></p><ul><li>Design, facilitate, and deliver core trainings including onboarding, inductions, selling skills, product trainings, floor management workshops, and Academies
</li><li>Leverage role-play, on-the-floor coaching, and experiential learning to elevate the Client Experience
</li><li>Partner closely with Merchandising, Clienteling, Retail Excellence, Supply Chain, and HR to deliver impactful learning experiences
</li></ul><p><b>Onboarding &amp; Integration
</b></p><ul><li>Ensure a consistent pre-onboarding and onboarding experience for all new joiners
</li><li>Partner with HR and Managers to proactively plan onboarding journeys
</li><li>Support Store and Team Managers in deploying onboarding programs across all retail roles
</li></ul><p><b>Reporting &amp; Learning Governance
</b></p><ul><li>Monitor and assess the quality, impact, and effectiveness of in-store learning initiatives
</li><li>Ensure accurate tracking of training activities through the LMS
</li><li>Support Store Management in mastering LMS tools and learning follow-up processes
</li><li>Provide qualitative and quantitative feedback to key stakeholders on training outcomes and priorities
</li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><ul><li>Strong coaching mindset with the ability to influence and develop teams at all levels
</li><li>Excellent facilitation and communication skills
</li><li>Highly collaborative, with the ability to partner cross-functionally
</li><li>Structured, organized, and data-driven approach to learning impact
</li><li>Strong presence on the shop floor with a deep understanding of retail dynamics
</li></ul></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>LOUIS VUITTON
</i></b><br>
<b>MAISON
</b><br>
</h2><div>Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton&rsquo;s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.</div></div></div></div></div></div></div><p></p>

Retail Learning Manager

Layan Coffee Company

<div><div><b>Job Title:</b> Salesman / Sales Associate<br>
<b>Department:</b> Retail Sales<br>
<b>Reports To:</b> Section Supervisor / Store Manager<br>
<b>Location:</b> Retail Store / Hypermarket<br>
</div><div><b>
Job Summary:</b></div><div>
The Salesman is responsible for assisting customers, promoting products, and ensuring an excellent shopping experience within the store. The role focuses on product knowledge, customer engagement, merchandising support, and achieving sales targets while maintaining proper stock display and store standards.<br>
</div><div><b>
Key Responsibilities:</b><br>
<b>Customer Assistance:</b></div><ul><li>
Greet and assist customers in a professional and friendly manner.</li><li>
Identify customer needs and recommend suitable products.</li><li>
Provide accurate information about product features, prices, and promotions.</li><li>
Address customer questions and resolve basic concerns.</li></ul><div><b>
Sales &amp; Product Promotion:</b></div><ul><li>
Promote products and current offers to increase sales.</li><li>
Achieve assigned sales targets and support overall store revenue goals.</li><li>
Upsell and cross-sell products where appropriate.</li><li>
Inform customers about discounts, loyalty programs, and promotional campaigns.</li></ul><div><b>
Merchandising &amp; Store Presentation:</b></div><ul><li>
Ensure products are properly displayed according to store standards.</li><li>
Maintain clean, organized, and attractive shelves and displays.</li><li>
Assist with product placement, shelf arrangement, and promotional setups.</li><li>
Monitor product expiry dates and remove damaged or expired items.</li></ul><div><b>
Inventory Support:</b></div><ul><li>
Monitor stock levels in the assigned section.</li><li>
Report low stock or fast-moving items to the supervisor.</li><li>
Assist in stock replenishment and shelf refilling.</li><li>
Participate in stock counts and inventory audits when required.</li></ul><div><b>
Operational Compliance:</b></div><ul><li>
Follow company policies and procedures related to sales and store operations.</li><li>
Coordinate with cashiers for customer purchases when needed.</li><li>
Ensure price labels and barcodes are accurate and visible.</li>
Maintain discipline and professional conduct during working hours.<br>
<li>
</li></ul><div><b>
Qualifications:</b></div><ul><li>
High school diploma or equivalent.</li><li>
Previous retail or sales experience preferred.</li><li>
Basic communication and interpersonal skills.</li>
Ability to work in a fast-paced retail environment.<br>
<li>
</li></ul><div><b>
Skills &amp; Competencies:</b></div><ul><li>
Customer service and communication skills</li><li>
Sales and persuasion ability</li><li>
Product knowledge and learning ability</li><li>
Teamwork and cooperation</li><li>
Time management and organization</li>
Attention to detail<br>
<li>
</li></ul><div><b>
Working Conditions:</b></div><ul><li>
Standing and walking for extended periods.</li><li>
Working in a busy retail store environment.</li>
Shift-based schedule including evenings, weekends, and holidays.<br>
<li>
</li></ul><div><b>
Key Performance Indicators (KPIs):</b></div><ul><li>
Sales performance against targets</li><li>
Customer satisfaction and feedback</li><li>
Product availability and shelf presentation</li><li>
Accuracy of pricing and product information</li><li>
Participation in stock management activities</li></ul></div>

Salesman

Apparel Group

<div>
 <strong>
  Position Objective
  <br/>
  <br/>
 </strong>
 Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.
 <br/>
 <br/>
 <strong>
  Financial
  <br/>
  <br/>
 </strong>
 Key Responsibility:
 <br/>
 <br/>
 <ul>
  <li>
   To drive the store team to achieve the store target and store KPIs.
  </li>
  <li>
   To ensure store shrinkage to be less than 0.2% of the cost of sale.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Process
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To conduct regular financial and stock audits.
  </li>
  <li>
   To regularly update track and communicate the store dashboard.
  </li>
  <li>
   To maintain the VM standards in the store.
  </li>
  <li>
   To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management)
  </li>
  <li>
   Oversee day-to-day store operations, including opening and closing procedures.
  </li>
  <li>
   Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.
  </li>
  <li>
   Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
  </li>
  <li>
   Implement and enforce company policies and procedures to ensure compliance.
  </li>
  <li>
   Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
  </li>
  <li>
   Develop and implement action plans based on performance metrics to drive results.
  </li>
  <li>
   Maintaining the back store operation and replenishment of the merchandise.
  </li>
  <li>
   Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.
  </li>
  <li>
   Recruit, train, and develop a high-performing sales team.
  </li>
  <li>
   Monitor and manage store expenses, budgets, and financial goals.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To drive the store team to achieve club apparel, NPS and DSES goals.
  </li>
  <li>
   To maintain a relationship with the mall management.
  </li>
  <li>
   To effectively communicate with the office back-end team regarding store-related activities.
  </li>
  <li>
   Address customer inquiries and concerns promptly, striving to exceed customer expectations.
  </li>
  <li>
   To manage people in regards with performance and conduct of store employees.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Learning
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To constantly upgrade the skills of self and team and create a pipeline of future store managers
  </li>
  <li>
   Identifying the learning gaps of the team and creating a process to address the same.
  </li>
  <li>
   Conduct training sessions for new hires and ongoing product knowledge sessions for the team.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Experience
  <br/>
  <br/>
 </strong>
 The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving &amp; exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.
</div>


Store Manager

Sephora

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.</p><p></p><p><b><br>
Position Purpose:</b></p><p>
The Supply Chain Manager is responsible for the end-to-end Supply Chain operations in Saudi Arabia to serve Sephora needs in the country omni-channel, across stores and e-com platform. As such he/she functionally oversees all aspects related to Local Supply Planning, Store Replenishment, Logistics Operations and 3PL Relationship Management. He/she is directly responsible for daily operations, new product and brands launches, while building the Supply Chain of the Future through efficient systems and processes. The Supply Chain Manager has a mandate to bring the department to targeted levels of performance in the context of fast growth while supporting our customer-focused omnichannel strategy. The ideal candidate is a professional with an outstanding knowledge and track record of accomplishments in Supply Chain operations, warehouse fulfillment and distribution, planning tools and stakeholder relationship management. With a direct reporting line to the General Manager &ndash; KSA, the Supply Chain Manager will have a strong dotted reporting line to the Supply Chain Director &ndash; Middle East and will be a functional member of the Regional Supply Chain Leadership Team. From this setup perspective, a strong collaboration mindset is expected from the candidate to manage the relationship between KSA and Dubai HO.</p><div></div><p><b><br>
You will excel and enjoy this position if you are ready to actively handle the following missions :</b></p><ul><li>
Lead Supply Chain operations in the country to maximize product availability and optimize inventory levels across the network.
</li><li>Manage replenishment strategy and frequency to ensure optimal fulfillment for all our stores and e-com platform.
</li><li>Continuously improve last mile solutions that bring additional efficiency and convenience to stores operation and on-line customers.</li><li>
Supervise local warehouses operation, driving a collaborative mindset with local 3PL to increase efficiency, enhance quality standards and reduce cost.</li><li>
Work closely with local retail team to sense changes in product demand and to adjust the outlook accordingly.
</li><li>Supervise over-stock and discontinued items exit strategy, coordination of return campaigns and stock rebalancing operations.
</li><li>Define and monitor relevant metrics and KPIs to proactively diagnose and address operational performance and needs.</li><li>
Work closely with Dubai HO on Sales &amp; Operations Planning Process (S&amp;OP) to support analysis on KPIs and drive action plans.
</li><li>Provide direction and lead a team of 7 professionals across Logistics and Planning.</li></ul><p><b><br>
</b></p><p><b>Do not hesitate to apply if you have:</b></p><ul><li>
Bachelor&rsquo;s degree with 7+ years&rsquo; experience managing Supply Chain operations
</li><li>Middle East and KSA experience preferred</li><li>
Retail, Cosmetics, Pharma or FMCG experience preferred
</li><li>Extensive Logistics, 3PL Management and Demand &amp; Supply Planning expertise</li><li>
Strong planning systems / ERP (SAP and RELEX considered a plus)</li><li>
Strong analytical skills, emotional intelligence and communication skills</li><li>
Ability to perform under pressure in a fast-paced environment
</li><li>Results oriented and proactive</li><li>
Fluent in English, Arabic speaker is a plus</li></ul><p></p><p><b><br>
Here, you will find:</b></p><ul><li><b>
Community,</b> in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li><b>
Culture </b>of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li><b>
Work that brings fulfillment.</b> From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul><p><br>
</p><p><b>Join us and belong to something beautiful.</b></p></div><p></p>

Supply Chain Manager

A. Lange & Söhne

<div>
 <strong>
  About A. Lange &amp; S&ouml;hne
  <br/>
  <br/>
 </strong>
 <strong>
  Since the legend's reincarnation in 1994, A. Lange &amp; S&ouml;hne has been one of the most respected
 </strong>
 and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.
 <br/>
 <br/>
 <strong>
  PURPOSE
  <br/>
  <br/>
 </strong>
 As an Ambassador of A. Lange &amp; S&ouml;hne inside and outside the boutique, the mission of the Senior Watch Advisor is to provide an excellent customer experience. Working within a professional and exciting team, the purpose of the job is to attain desired results through creative and effective use of resources and retail and CRM tools (iCM), prepare monthly action plans to achieve sales targets in order to meet or exceed personal monthly sales objective, while managing all steps of the sales process and offer an exclusive customer service in line with brand guidelines.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  <em>
   SALES
   <br/>
   <br/>
  </em>
 </strong>
 <ul>
  <li>
   Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
  </li>
  <li>
   Maximize profit whist controlling &amp; minimizing costs (discount, general expenses, third party commissions).
  </li>
  <li>
   Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
  </li>
  <li>
   Organize private viewing with potential VIPs in your region.
  </li>
  <li>
   Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
  </li>
  <li>
   Act as a reference in terms of building action plans to achieve personal targets.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   BRAND AMBASSADORSHIP
   <br/>
   <br/>
  </em>
 </strong>
 <ul>
  <li>
   Ensure Excellency within and outside of the boutique.
  </li>
  <li>
   Ensure maximum client welcoming, handling, and servicing.
  </li>
  <li>
   Keep learning about the products and brand and become a reference person for the Maison.
  </li>
  <li>
   Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs &amp; any third party.
  </li>
  <li>
   Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
  </li>
  <li>
   Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   CUSTOMER &amp; CRM RELATED ACTIVITIES
   <br/>
   <br/>
  </em>
 </strong>
 <ul>
  <li>
   Ensure Service Excellency within the boutique at all time and with any boutique clients.
  </li>
  <li>
   Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
  </li>
  <li>
   Proactively participate of regular VIP and orders, considerate of our boutique opportunities.
  </li>
  <li>
   Ensure accurate and genuine relationship building with customers.
  </li>
  <li>
   Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
  </li>
  <li>
   Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues.
  </li>
  <li>
   Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   STORE OPERATIONS MANAGEMENT
   <br/>
   <br/>
  </em>
 </strong>
 <ul>
  <li>
   Actively taking part in monthly (quarterly, yearly) stocktaking and quality control.
  </li>
  <li>
   Actively ensuring all measures to avoid stock discrepancies at all times.
  </li>
  <li>
   Automatic replenishment of sold timepieces and active order requests.
  </li>
  <li>
   Ensuring a proper maintenance of all boutique timepieces when necessary: organize changing of straps polishing, servicing, etc.
  </li>
  <li>
   Represent boutique management during their absence.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   FINANCIAL &amp; CASH REGISTER CONTROL
   <br/>
   <br/>
  </em>
 </strong>
 <ul>
  <li>
   Compliance with procedures, and with legal, fiscal and customs regulations.
  </li>
  <li>
   Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   REPORTING
   <br/>
   <br/>
  </em>
 </strong>
 <ul>
  <li>
   Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager.
  </li>
  <li>
   Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.
  </li>
  <li>
   Proper and accurate networking among the competition, especially with neighboring boutiques.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   TEAM WORK
   <br/>
   <br/>
  </em>
 </strong>
 <ul>
  <li>
   Share new ideas, work related practices &amp; knowledge with boutique&rsquo;s members, office colleagues.
  </li>
  <li>
   Full and complete assistance to shift colleague during the sales ceremony.
  </li>
  <li>
   Active participation in Boutique trainings and role-plays to improve knowledge and client experience.
  </li>
  <li>
   Proactively support in onboarding process of new boutique members.
  </li>
 </ul>
</div>


Senior Sales Associate

Chalhoub Group

<div><p><b>Who we </b><b>are</b></p><p>
We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.</p><p>
To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
</p><p><b>What you'll be doing</b></p><p>
At Chalhoub, creativity is a team effort! Working as a Store Manager you are responsible for driving the store business, building a base of loyal VIP customers by recruiting and retaining them, managing the team and ensuring full adherence to the brand&rsquo;s guidelines and store processes.</p><h5 class="jobSectionHeader"><b>
Key Responsibilities</b></h5><ul><li><p>
Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members</p></li><li><p>
Define, execute and monitor the store action plan to achieve sales targets and KPIs.</p></li><li><p>
Manage the customer database to build strong relationship with customers and create future potential selling opportunities</p></li><li><p>
Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.</p></li><li><p>
Think hybrid by leveraging all type of point of sales online and offline.</p></li><li><p>
Team Leadership and Development</p></li><li><p>
Provide a clear vision to the team about the business and store&rsquo;s vision and key directions</p></li><li><p>
Identify, recruit, develop and retain strong talents</p></li><li><p>
Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.</p></li><li><p>
Act as a coach for the team members and promote growth mindset by leveraging the Group&rsquo;s available learning tools and platforms an constantly monitor the team&rsquo;s development plans and professional growth.</p></li><li><p>
Ensure performance improvement plans are discussed and documented in a transparent manner.</p></li></ul><p><b>
Customer Experience</b></p><ul><li><p>
Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand&rsquo;s ecommerce business including different activities, offerings, activations, etc.</p></li><li><p>
Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them</p></li></ul><p><b>
Operational Excellence</b></p><ul><li><p>
Ensure all sales and operational policies and procedures are followed and maintained in the store.</p></li><li><p>
Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.</p></li><li><p>
Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.) and ensure the team is well versed with it or overwise trained on it.</p></li><li><p>
Ensure all operating standards are followed from stock replenishment to organising displays as per the brand&rsquo;s VM guidelines.</p></li><li><p>
Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.</p></li><li><p>
Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours</p></li></ul><p><b>
What you'll need to succeed</b></p><ul><li><p>
5 Years of experince as store Manager in Retail.<br>
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</p></li></ul><p><b>What we can offer you</b><br>
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</p><p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
</p><p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.</p><p><b>
We Invite All Applicants to Apply</b></p><p>
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p><p>
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p></div>

Store Manager - JACQUEMUS ( Jawharat Jeddah Mall)

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