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retail operations associate

Deliveroo

<div>
 
 Deliveroo
 
 
 
 Deliveroo is on a mission to change the way that people shop and eat. We want to be the platform that people turn to whenever they think about food or groceries. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our HOP, Grocery, Editions, Signature &amp; Plus businesses.
 
 
 We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!
 
 
 
 Deliveroo ODG
 
 
 
 Deliveroo&rsquo;s ODG (On-Demand Grocery) business works closely with leading grocery partners across the UAE to power ultra-fast delivery through a network of picker-operated stores. These picker sites are the backbone of our grocery operations, combining technology, process excellence, and strong partnerships to ensure customers get what they ordered, on time, every time.
 
 
 
 The Role
 
 
 
 The
 
 Operations Associate
 
 plays a key role in supporting daily in-store operations across Deliveroo&rsquo;s grocery and retail partner network. This is a hands-on field role focused on ensuring operational excellence, improving picker performance, and maintaining high service standards across multiple sites.
 
 
 The ideal candidate is proactive, detail-oriented, and comfortable working in fast-paced retail or dark-store environments. You&rsquo;ll work closely with pickers, site teams, and the central operations function to ensure flawless execution on-ground.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Performance Monitoring: Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations. Identify issues affecting accuracy and fulfillment efficiency.
 </li>
 <li>
 Root Cause Analysis: Investigate performance issues, document findings, and implement corrective actions to prevent recurrence.
 </li>
 <li>
 On-Site Training: Train and upskill pickers on Deliveroo&rsquo;s SOPs, focusing on substitution handling, order prioritization, picking accuracy, and customer-first execution.
 </li>
 <li>
 Action Plan Development: Create site-specific action plans to improve store KPIs. Outline findings, proposed solutions, and support required from stakeholders.
 </li>
 <li>
 Documentation &amp; Reporting: Maintain records of site visits, issues, solutions implemented, and performance feedback. Share periodic updates with central operations and partner management teams.
 </li>
 <li>
 Hardware &amp; Tech Support: Conduct regular checks on store tablets, printers, and SIMs. Troubleshoot or escalate hardware issues to ensure seamless live operations.
 </li>
 <li>
 Collaboration with Store Staff: Work closely with partner store managers and staff to ensure proper stock availability, item accuracy, and efficient order preparation.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: 1&ndash;2 years in grocery, retail, or delivery operations.
 </li>
 <li>
 Skills: Strong problem-solving and communication skills, high attention to detail, and the ability to work independently in fast-paced environments.
 </li>
 <li>
 Technical: Familiarity with mobile/tablet apps and basic troubleshooting.
 </li>
 <li>
 Transport: Valid UAE driving license and own car.
 </li>
 <li>
 Physical: Ability to be on-site at multiple store locations for extended periods.
 
 
 </li>
 </ul>
 
 Workplace &amp; Diversity
 
 
 
 At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.
 
 
 We believe a great workplace represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
</div>

Operations Associate - Grocery

DELIVEROO

Get started with your online applicationNot quite your dream role? Sign up to get notified when the right vacancy comes along.Role Level: L1 HM: Karan MathurRecruiter: Chiara MassaraDeliveroo is on a mission to change the way that people shop and eat. We want to be the platform that people turn to whenever they think about food or groceries. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our HOP, Grocery, Editions, Signature & Plus businesses.We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!Deliveroo ODGDeliveroo's ODG (On-Demand Grocery) business works closely with leading grocery partners across the UAE to power ultra-fast delivery through a network of picker-operated stores. These picker sites are the backbone of our grocery operations, combining technology, process excellence, and strong partnerships to ensure customers get what they ordered, on time, every time.The RoleThe Operations Associate plays a key role in supporting daily in-store operations across Deliveroo's grocery and retail partner network. This is a hands on field role focused on ensuring operational excellence, improving picker performance, and maintaining high service standards across multiple sites.The ideal candidate is proactive, detail oriented, and comfortable working in fast paced retail or dark store environments. You'll work closely with pickers, site teams, and the central operations function to ensure flawless execution on ground.Key Responsibilities<ul><li>Performance Monitoring: Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations. Identify issues affecting accuracy and fulfillment efficiency.</li><li>Root Cause Analysis: Investigate performance issues, document findings, and implement corrective actions to prevent recurrence.</li><li>On Site Training: Train and upskill pickers on Deliveroo's SOPs, focusing on substitution handling, order prioritization, picking accuracy, and customer first execution.</li><li>Action Plan Development: Create site specific action plans to improve store KPIs. Outline findings, proposed solutions, and support required from stakeholders.</li><li>Documentation & Reporting: Maintain records of site visits, issues, solutions implemented, and performance feedback. Share periodic updates with central operations and partner management teams.</li><li>Hardware & Tech Support: Conduct regular checks on store tablets, printers, and SIMs. Troubleshoot or elevate hardware issues to ensure seamless live operations.</li><li>Collaboration with Store Staff: Work closely with partner store managers and staff to ensure proper stock availability, item accuracy, and efficient order preparation.</li></ul>Requirements<ul><li>Experience: 1-2 years in grocery, retail, or delivery operations.</li><li>Skills: Strong problem solving and communication skills, high attention to detail, and the ability to work independently in fast paced environments.</li><li>Technical: Familiarity with mobile/tablet apps and basic troubleshooting.</li><li>Transport: Valid UAE driving license and own car.</li><li>Physical: Ability to be on site at multiple store locations for extended periods.</li></ul>Workplace & DiversityAt Deliveroo, we know that people are the heart of the business and we prioritize their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.We believe a great workplace represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.A competitive and comprehensive compensation and benefits packageWork Life<ul><li>Where needed, support with your visa and work permit process</li><li>Paternity and maternity benefits</li><li>Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content</li></ul>Medical & Wellness<ul><li>Comprehensive medical insurance (for employees, one dependent spouse and two dependent children)</li><li>Access to Headspace, a meditation and wellbeing app</li><li>Access to our Employee Assistance Plan</li><li>Life Insurance</li></ul>Time Away<ul><li>25 days annual leave</li><li>One day of paid leave per year to volunteer with a registered charity</li><li>Flight ticket allowance for expatriate employees, to provide support towards a flight to your home country</li></ul>Food<ul><li>Free Deliveroo Plus: free delivery and access to special offers</li><li>Breakfast, snacks and drinks available in our office</li><li>Twice monthly lunch allowance</li></ul>Equity<ul><li>Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success</li></ul>Compensation<ul><li>We aim to pay every employee competitively for the role they are performing in their respective location</li><li>Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support</li></ul>

Tamara

Role overview As an In-Store Operations Junior Associate, you'll support day-to-day offline execution across partner stores. You'll conduct store visits and audits, train cashiers on acceptance basics, deploy and maintain in-store materials, and capture insights that improve store compliance and customer experience. This is a hands-on, field role ideal for fresh graduates or early-career operators. What you'll do <ul><li>Ticketed audits from Key Accounts: Receive tickets from the Key Accounts team to audit dedicated/assigned merchants; prioritize, schedule, visit, and close out each ticket with clear evidence and notes.</li><li>Store visits & audits: Execute visit plans, complete checklists, take geo-tagged photos, and log findings in trackers/tools on the same day.</li><li>Training & enablement: Deliver short, on-the-spot trainings to cashiers/supervisors on acceptance, refund/void basics, and FAQs; verify account access and login.</li><li>Mystery shopping: Periodically mystery-shop partner stores to experience the journey first-hand and document improvement opportunities.</li><li>Merchandising & visibility: Deploy, tidy, and refresh in-store collateral (door stickers, POS wobblers, counter stands, QR tents); request replenishment when stock is low.</li><li>Onboarding support: Assist with new-store activations (contact verification, scheduling first training, installing collaterals, basic app/POS checks).</li><li>Issue escalation: Flag broken flows (e.g., QR not scanning, app login), collect evidence, escalate via the defined channel, and follow up to resolution.</li><li>Data & reporting: Maintain accurate visit logs, training attendance, audit scores, and ticket statuses; submit weekly summaries of actions, risks, and wins.</li><li>Compliance & brand standards: Ensure stores follow brand and messaging guidelines (no pricing scope); report any misuse or outdated materials.</li><li>Campaign support: Help execute in-store push weeks (extra visits, stock checks, mini-refresh training) and small activations as needed.</li><li>Cross-team coordination: Share insights with Sales, Marketing, and Key Accounts; test small experiments (e.g., new placement for a QR tent) and report results.</li></ul> Success metrics (examples) <ul><li>Tickets/visits completed vs. plan</li><li>% stores passing audit/compliance thresholds</li><li>Training coverage rate at assigned stores</li><li>Time-to-close for simple store issues/tickets</li><li>Collateral availability (% stores with full, correct setup)</li><li>Report quality (on-time, complete, evidence attached)</li></ul> What you'll bring <ul><li>Bachelor's degree in Business, Marketing, Operations, or related field (or equivalent practical experience).</li><li>0-2 years experience; fresh graduates welcome.</li><li>Strong communication in Arabic and English; confident with store staff and supervisors.</li><li>Organized and detail-oriented; comfortable following checklists and SOPs.</li><li>Basic proficiency with Google Sheets/Excel, mobile apps, WhatsApp/Email; quick to learn new tools.</li><li>KSA driver's license (required); willing to travel frequently within the city/region.</li></ul> Nice to have <ul><li>Experience in retail field ops, merchandising, or auditing.</li><li>Familiarity with CRM/ticketing tools (e.g., Salesforce, Asana/Monday, Freshdesk/Jira).</li><li>Basic knowledge of POS/cashier workflows.</li></ul>

Instore Operations Associate

AMIT International Group FZE

<ul><li>Assist in day-to-day retail operations across stores and distribution centers.</li><li>Monitor inventory levels, stock movement and coordinate replenishment with suppliers.</li><li>Collaborate with cross-functional teams to align marketing operations with overall business objectives and ensure consistent messaging.</li><li>Ensure timely and accurate execution of store opening, closing & operational procedures.</li><li>Support logistics & supply chain activities including deliveries, returns & transfers.</li><li>Implement and enforce marketing automation processes to streamline workflows and enhance lead generation efforts.</li><li>Prepare and analyze operational reports to identify areas for improvement.</li><li>Handle vendor communications and ensure timely procurement & service delivery.</li><li>Serve as the primary liaison between marketing and IT to ensure the technical feasibility of marketing initiatives.</li><li>Maintain compliance with health, safety & operational standards.</li></ul>

Marketing Operations Executive

Confidential Company

To ensure consistent store quality standards across assigned regions by conducting routine audits, tracking compliance with operational SOPs, and supporting the implementation of corrective measures. The role is designed for motivated fresh MBA graduates who aspire to build a strong career in retail operations, store audit, and compliance management.

Manager - Store Quality Control & Audit

Beno Technologies FZ L.L.C.

Join to apply for the Client Service Officer / Hostess role at BENO - Luxury At Your ServiceJoin to apply for the Client Service Officer / Hostess role at BENO - Luxury At Your ServiceJob Description: As a Client Relations Officer / Hostess, you will be the face of our company, responsible for creating a positive first impression. Your role involves welcoming clients, assisting them with their needs, and ensuring their experience is exceptional. You will also be responsible for maintaining a welcoming and organized environment. Key Responsibilities:<ul><li>Greet and welcome clients with a friendly and professional demeanor.</li><li>Assist clients by answering inquiries and guiding them through our services/products.</li><li>Manage bookings efficiently.</li><li>Build and maintain positive relationships with clients to enhance customer loyalty.</li><li>Handle client feedback and complaints gracefully, ensuring prompt resolution.</li><li>Collaborate with team members to ensure smooth operations and high service standards.</li></ul>Requirements:<ul><li>Previous experience as a hostess, client relations officer, or in a customer-facing role is preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Professional appearance and a positive attitude.</li><li>Strong problem-solving skills and the ability to remain calm under pressure.</li><li>Flexibility to work in shifts, including weekends and holidays.</li><li>English language is a must, additional languages is an advantage.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>A dynamic and supportive work environment.</li><li>Opportunities for growth and career development.</li></ul></ul> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Sales, General Business, and Education</li><li> Industries Wireless Services, Telecommunications, and Communications Equipment Manufacturing</li></ul>Referrals increase your chances of interviewing at BENO - Luxury At Your Service by 2x Sign in to set job alerts for "Client Services Officer" roles. Customer Service Associate Retail Marks & Spencer UAE Customer Service Associate Retail Marks & Spencer Customer Service Associate Retail Marks & Spencer Customer Care Officer - HNI Escalations & Service Excellence Customer Service Specialist Retail Marks & Spencer Guest Experience Expert - Four Points by Sheraton Bur Dubai Executive Assistant - Jumeirah Group & Corporate Dubai, Dubai, United Arab Emirates 11 hours agoDubai, Dubai, United Arab Emirates 5 minutes agoDubai, Dubai, United Arab Emirates 11 hours agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Client Service Officer / Hostess

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 B2B Distribution - Associate Manager | MAF LifeStyle | B2B Department
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Associate Manager &ndash; B2B is responsible for managing and expanding the wholesale department, building solid relationship with retailers and achieving sales targets to maximize profitability, maintain brand and Company image ensuring operational compliance. The role is fully accountable for the daily operations in the market and its workforce in line with the overall business objectives.
 
 
 
 
 
 
 ROLE PROFILE
 
 
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 Develop and maintain network of Clients, both wholesale and Retail.
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 Monitor sales and sell-through and drive any improvements.
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 Take ownership of customer complaints and concerns and address these in a professional, efficient, and effective manner.
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 Compile and implement Wholesale distribution strategy and Sales Plan.
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 Conduct regular Stores/Clients/Markets visits to maximize trading opportunities.
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 Drive sales and constantly strive to enhance business ensuring set KPI targets (such as net sales, profit, stock turn) are met.
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 Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, pricing, competitive activities and opportunities.
 </li>
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 Plan, organize and execute in-division processes including revenue, cash handling, and stocks, administration management.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
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 Bachelor&rsquo;s degree in Business Administration or a related field
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 4 &ndash; 5 years&rsquo; industry experience
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 A proven record of maximizing business performance
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 Experience B2B distribution, sales operations, or channel management ideally within retail, or lifestyle industries.er
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 Proven track record in managing B2B partners, distributors, or wholesale accounts.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
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 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
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 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model
 </li>
 </ul>
 
 
</div>

Distribution Associate Manager

Explore 5365+ Retail operations associate in Dubai this November. Find roles across top companies and apply now to boost your career.

5365 retail operations associate jobs IN Dubai

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