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customer success specialist

retail sales specialist

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 About the Role!
 
 
 This role is based at our mall booth and focuses on customer service, basic retail operations, and supporting both business and
 
 
 individual customers.
 
 
 
 Job Code :
 
 New 2026COMM-055
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Handle all day-to-day booth operations
 </li>
 <li>
 Respond to inquiries from businesses inside Citystars Mall as well as external businesses using the PUDO service
 </li>
 <li>
 Manage business drop-offs, pickups, and cash-out transactions as needed
 </li>
 <li>
 Support new business sign-ups for Bosta services (no active sales pushing&mdash;assist walk-ins who express interest)
 </li>
 <li>
 Assist individual customers (C2C) by preparing their packages, including wrapping, attaching flyers, adding detailed address tags, and scheduling the pickup
 </li>
 <li>
 Provide excellent customer service to all walk-in clients
 </li>
 <li>
 Handle occasional cash-out or settlement processes with partner businesses
 
 
 
 </li>
 </ul>
 
 Job Qualifications:
 
 
 
 <ul>
 <li>
 Strong background in customer service
 </li>
 <li>
 Comfortable handling simple financial transactions and settlements
 </li>
 <li>
 Able to manage booth operations efficiently and maintain a professional, helpful attitude
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Retail Sales Specialist

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Manage and update product listings, descriptions, images, and pricing across e-commerce platforms (e.g., company website, Amazon, Noon, etc.).
 </li>
 <li>
 Monitor inventory levels and coordinate with warehouse and logistics teams to ensure product availability and timely order fulfillment.
 </li>
 <li>
 Assist in executing promotional campaigns, discounts, and seasonal sales.
 </li>
 <li>
 Track and analyze key performance indicators (KPIs) such as conversion rate, traffic, and sales performance.
 </li>
 <li>
 Collaborate with the marketing team on digital advertising, SEO, and social media strategies to drive online traffic.
 </li>
 <li>
 Handle customer inquiries, feedback, and complaints through online channels.
 </li>
 <li>
 Coordinate with vendors, distributors, and internal teams to ensure accurate product and pricing information.
 </li>
 <li>
 Generate regular sales and performance reports for management review.
 </li>
 <li>
 Stay up to date with e-commerce trends, competitor activities, and new online tools or technologies.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Business Administration, Marketing, E-Commerce, or a related field.
 </li>
 <li>
 Experience: 1&ndash;3 years of experience in e-commerce, digital marketing, or retail sales (preferably in a retail or distribution company).
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Proficiency in e-commerce platforms (e.g., Noon, Amazon, etc.).
 </li>
 <li>
 Good understanding of SEO, digital marketing tools, and analytics (Google Analytics, Meta Ads, etc.).
 </li>
 <li>
 Strong Excel and reporting skills.
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Excellent communication and coordination abilities.
 </li>
 <li>
 Strong attention to detail and accuracy.
 </li>
 <li>
 Ability to multitask and meet deadlines in a fast-paced environment.
 </li>
 <li>
 Customer-oriented mindset and problem-solving skills.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience with B2B e-commerce or distribution management systems.
 </li>
 <li>
 Knowledge of ERP or inventory management tools.
 </li>
 <li>
 Basic graphic design or content creation skills (Photoshop, Canva, etc.).
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

E-Commerce Associate

Talent 360 ME

<div>
 
 We Are Hiring!
 
 
 
 
 E-Commerce Specialist
 
 
 
 An E-Commerce Specialist is needed to support and enhance online sales operations within the e-commerce field. The ideal candidate will manage product listings, monitor platform performance, and coordinate with internal teams to ensure a seamless online shopping experience.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Handle product uploads, content updates, pricing, and availability.
 </li>
 <li>
 Monitor daily platform performance and ensure accuracy across listings.
 </li>
 <li>
 Support the execution of online campaigns and promotional activities.
 </li>
 <li>
 Analyze sales reports and platform data to identify growth opportunities.
 </li>
 <li>
 Conduct market and competitor research related to online retail.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 2&ndash;4 years of experience in e-commerce or digital operations.
 </li>
 <li>
 Solid understanding of online marketplaces and e-commerce workflows.
 </li>
 <li>
 Strong analytical and reporting skills.
 </li>
 <li>
 Attention to detail with the ability to manage multiple tasks.
 </li>
 <li>
 Good communication and coordination skills.
 </li>
 </ul>
</div>

E-Commerce - Specialist

Maxima Apparel

<div>
 
 
 EDI Support Specialist
 
 
 
 
 
 
 As an
 
 EDI Support Specialist
 
 at Maxima Apparel, you will play a key role in supporting the day-to-day operations and logistics functions across our global supply chain. You will work closely with internal teams, customers, suppliers, and 3PL partners to ensure smooth data exchanges, reliable order flows, and timely shipment execution. Your expertise in EDI and operational data processes will help maintain accuracy, efficiency, and consistency across our operational ecosystem.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 EDI Operations Support
 
 
 <ul>
 <li>
 Manage and monitor EDI transactions with customers, vendors, logistics providers, and marketplaces (e.g., orders, invoices, ASNs).
 </li>
 <li>
 Onboard new EDI partners and integrate with company ERP and EDI service provider.
 </li>
 <li>
 Ensure all incoming and outgoing EDI documents are processed accurately and on time.
 </li>
 <li>
 Coordinate with partners and internal teams to resolve EDI errors, missing documents, or mismatches.
 </li>
 <li>
 Maintain documentation of EDI requirements, mapping rules, and operational workflows.
 </li>
 </ul>
 
 
 
 
 
 Operational Data Coordination
 
 
 <ul>
 <li>
 Support Operations and Logistics teams by ensuring data accuracy for orders, shipments, inventory, and product information.
 </li>
 <li>
 Assist with bulk uploads or data adjustments in ERP, WMS, or e-commerce systems.
 </li>
 <li>
 Perform routine data checks to identify discrepancies and coordinate corrective actions.
 </li>
 <li>
 Prepare and validate packing lists, shipment confirmations, and other operational documents derived from data feeds.
 </li>
 </ul>
 
 
 
 
 
 Logistics &amp; Supply Chain Support
 
 
 <ul>
 <li>
 Track the flow of customer orders from receipt to fulfillment, highlighting delays or data inconsistencies.
 </li>
 <li>
 Support the creation of operational reports, such as order status, inventory availability, shipment performance, and vendor compliance.
 </li>
 <li>
 Help maintain alignment between internal teams, warehouses, and customer requirements.
 </li>
 </ul>
 
 
 
 
 
 Process Improvement &amp; Workflow Optimization
 
 
 <ul>
 <li>
 Identify gaps or inefficiencies in current operational data flows and work with stakeholders to propose improvements.
 </li>
 <li>
 Assist with documenting SOPs related to EDI, order management, data handling, and logistics processes.
 </li>
 <li>
 Support the rollout of new customers, new EDI documents, or updated operational workflows.
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Operations, Logistics, Customer Service, Sales, and IT teams to ensure seamless coordination.
 </li>
 <li>
 Translate operational needs into clear requirements for data flows, partner communication, or system adjustments.
 </li>
 <li>
 Provide training and guidance to team members on EDI processes, operational data accuracy, and workflow best practices.
 </li>
 </ul>
 
 
 
 
 
 Qualifications, Experience &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Operations Management, Business, Information Systems, or a related field, or equivalent practical experience.
 </li>
 <li>
 
 2&ndash;4 years of experience
 
 in Operations, Logistics, Supply Chain, Customer Service, or EDI support roles, preferably within apparel, retail, wholesale, or logistics environments.
 </li>
 <li>
 Strong understanding of EDI fundamentals and hands-on experience with common EDI transactions (e.g., 850, 810, 856), including their impact on order processing, logistics, and retail compliance.
 </li>
 <li>
 Familiarity with global EDI standards and operations across U.S., European, Asian, and African markets.
 </li>
 <li>
 Experience working with 3PLs, retailers, marketplaces, and external service providers is a plus.
 </li>
 <li>
 Proficiency in Excel and working with spreadsheets and CSV files for data review, cleaning, and basic manipulation.
 </li>
 <li>
 Ability to troubleshoot EDI and data issues such as incorrect mappings, missing fields, or failed transmissions, with familiarity in FTP/SFTP or similar data exchange methods.
 </li>
 <li>
 Understanding of core supply chain workflows, including order management, shipping, warehousing, and fulfillment.
 </li>
 <li>
 Strong analytical and problem-solving skills, with high attention to detail and a focus on data accuracy and reliability.
 </li>
 <li>
 Ability to work across multiple systems and quickly learn new platforms (ERP, WMS, e-commerce systems).
 </li>
 <li>
 Proven ability to coordinate or manage projects involving internal Operations/Logistics teams and external partners or customers.
 </li>
 <li>
 Strong communication and collaboration skills, effective with both technical and non-technical stakeholders.
 </li>
 <li>
 Organized, proactive, and capable of managing multiple priorities in a fast-paced, service-oriented environment.
 </li>
 </ul>
 
 
 
 
 
 -Shift Timing: 9am&ndash;5pm, from Saturday to Thursday.
 
 
 
 
 -Location: New Cairo, Egypt.
 
 
</div>

EDI Support Specialist

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 The
 
 Sales Supervisor in Cairo
 
 is responsible for managing sales and distribution operations through distributors to all sales channels. This role focuses on driving sales growth, ensuring efficient distribution, and maintaining strong relationships with distributors to achieve business objectives.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Drive sales performance by ensuring achievement of volume and revenue targets within assigned territories.
 </li>
 <li>
 Monitor distributor sales performance and implement corrective actions as needed.
 </li>
 <li>
 Develop and execute sales tactics to capitalize on market opportunities.
 </li>
 <li>
 Build and maintain strong relationships with distributors to ensure alignment with business objectives.
 </li>
 <li>
 Evaluate distributor performance against KPIs, including sales volume, distribution coverage, and stock availability.
 </li>
 <li>
 Ensure distributors have adequate inventory levels to meet market demand.
 </li>
 <li>
 Develop and maintain relationships with key wholesale and retail customers.
 </li>
 <li>
 Act as a point of escalation to resolve customer issues and ensure high levels of satisfaction.
 </li>
 <li>
 Identify and support opportunities for upselling or cross-selling within the retail and wholesale segments.
 </li>
 <li>
 Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth.
 </li>
 <li>
 Recommend adjustments to sales strategies based on market insights.
 </li>
 <li>
 Conduct regular market visits to assess execution and identify gaps in distribution or retail presence.
 </li>
 <li>
 Train and motivate distributor sales teams to improve performance and align with business goals.
 </li>
 <li>
 Conduct regular performance reviews and provide feedback to enhance effectiveness.
 </li>
 <li>
 Foster a results-driven culture focused on customer service excellence.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration or Economics
 </li>
 <li>
 3&ndash;5 years of experience in sales or distribution management, preferably within FMCG or retail sectors.
 </li>
 <li>
 Proven track record of achieving sales targets and managing distributor relationships.
 </li>
 <li>
 Ability to build and maintain strong relationships with distributors and customers.
 </li>
 <li>
 Strong verbal and written communication skills to manage stakeholder interactions.
 </li>
 <li>
 Skilled in analyzing customer trends and identifying growth opportunities.
 </li>
 <li>
 Ability to lead and motivate distributor sales teams toward performance goals.
 </li>
 <li>
 Sales planning and forecasting.
 </li>
 <li>
 Proficiency in ERP or CRM tools (e.g., SAP, Salesforce).
 </li>
 </ul>
 
 
</div>

Sales Supervisor - Giza

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Talent Sourcing Senior Manager | Majid Al Futtaim Global Solutions | People &amp; Organisation
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Talent Sourcing Sr. Manager &ndash;Retail supports talent acquisition excellence and leads sourcing efforts for Retail &amp; drives sourcing strategy, builds a strong retail talent pipeline, and ensures timely access to top talent for exceptional customer experiences. This role leads a team of Sourcing Specialists to deliver high-quality talent quickly, while partnering with universities and external organizations to grow early talent &amp; develop talent intelligence capabilities.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Lead the development of a retail talent intelligence capability that continuously gathers insights on competitor hiring, market availability, and compensation trends within the retail and FMCG landscape
 </li>
 <li>
 Build and nurture strong relationships with universities, vocational institutions, and retail training academies to establish a steady pipeline of high-quality early and mid-career retail talent.
 </li>
 <li>
 Partner with Talent Acquisition (TA) Business Partners and retail leaders to understand store-level and functional talent needs, aligning sourcing strategies with workforce priorities (frontline, operations, supply chain, and commercial).
 </li>
 <li>
 Ensure market data and candidate insights are documented, analyzed, and shared effectively across Retail OPCO to support strategic workforce planning
 </li>
 <li>
 Provide regular talent market briefings to TA and retail leadership to inform proactive sourcing strategies
 </li>
 <li>
 Balance reactive hiring needs with proactive pipeline building, ensuring continuous community engagement for critical retail functions (e.g., store management, logistics, and commercial buying
 </li>
 <li>
 Train, mentor, monitor, and evaluate the performance of the Sourcing Specialist, providing constructive feedback and coaching to help them improve their effectiveness in talent acquisition
 </li>
 <li>
 Design and implement upskilling programs focused on multi-channel sourcing, candidate engagement, and employer branding.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business, or a related field (preferred).
 </li>
 <li>
 Minimum of 8 years&rsquo; experience with at least 3 years in a talent acquisition/recruitment focused role. Experience of leading and building high performing teams.
 </li>
 <li>
 Strong research and analytical skills, combined with good knowledge of sourcing techniques, including direct sourcing, networking, and online platforms
 </li>
 <li>
 Familiarity with applicant tracking systems (ATS) and other recruitment tools
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Senior Manager, Talent Sourcing

AI Confedential

<div>
 
 Job Title: Retail Salesperson
 
 
 Location: Heliopolis
 
 
 Company: MANNOR
 
 
 
 
 
 Company Overview
 
 
 Mannor is a leading premium jewelry brand known for elegance, craftsmanship, and timeless designs. We are dedicated to providing exceptional products and outstanding customer experiences.
 
 
 
 
 
 Role Description
 
 
 This is a full-time on-site role for a Retail Salesperson, You will be responsible for Provide personalized customer service to every client, ensuring a memorable luxury retail experience, Build strong client relationships by understanding their needs and offering suitable product recommendations, Achieve monthly and quarterly sales targets through effective product presentation and upselling.
 
 
 
 
 
 Requirements
 
 
 - Bachelor&rsquo;s degree.
 
 
 - Previous experience from 2 to 4 years in retail sales, preferably in jewelry or luxury goods
 
 
 - Strong knowledge of customer service principles and sales techniques
 
 
 - Basic knowledge of gold types, karats, weights, and market value is a plus
 
 
 - Excellent communication and interpersonal skills
 
 
 - V. good to Excellent English Level
 
 
 
 
 
 Interested candidates can send their updated CVs to fayman@ihrs-eg.com
 
 
 
 
</div>

Retail Salesperson

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