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retention specialist

TCP Software

<div>TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus):
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
As a Retention Specialist, you will be dedicated to building and maintaining strong client relationships ensuring that TCP is positioned to deliver on the services agreed upon that align with the client's goals, objectives, and expectations. We educate our clients, offer advice and suggestions, problem-solve, and advocate for them. Our success is measured by their success.
Requirements<ul>
<li>Manage and maintain a growing book of current business</li>
<li>Act as the main point of contact for all accounts within your book of business</li>
<li>Build long-term partnerships across your book of business</li>
<li>Proactively contact active clients to enhance customer retention and provide support to your clients</li>
<li>Educate clients on all existing and new product offerings</li>
<li>Analyse and measure the client's success, as well as areas where there is room to optimize their campaign</li>
<li>Identify opportunities to up-sell and cross-sell within the existing customer base.</li>
<li>Ensure a high rate of renewal across the customer base.</li>
<li>Proactively assess the churn risk and work with Sales and Success team to retain the business.</li>
</ul>You are a strong fit for this role if you have:<ul>
<li>1-2 years of experience in Customer Service or Customer Success</li>
<li>CRM or Salesforce background is a plus</li>
<li>Strong communication and follow up/follow-through skills</li>
<li>Strong attention to detail Goal-oriented Commitment to excellent customer service</li>
<li>Excellent written and verbal communication abilities Ability to prioritize and manage multiple responsibilities</li>
<li>Ability to work night shifts.</li>
</ul>Physical Requirements:<ul>
<li>Prolonged periods sitting at a desk and working on a computer.</li>
<li>Must be able to lift up to 15 pounds at times.</li>
</ul>Benefits<ul>
<li>Competitive salary based on experience</li>
<li>PTO and Sick leaves</li>
<li>In-Patient Health insurance</li>
<li>Provident fund and EOBI</li>
<li>The work/life setup you need to be successful</li>
<li>A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results</li>
<li>The opportunity to work with amazing talent in a fast-growing company that really values its team</li>
<li>Company sponsored training, workshops, education, and team building.</li>
<li>The chance to make a genuine impact on the company&rsquo;s growth.</li>
<li>Plenty of challenging work and the opportunity to stretch yourself.</li>
<li>Every day you&rsquo;ll get to work with amazing talent in a fast-growing company that really values their people.</li>
</ul>TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Retention Specialist

<div>
 
 TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
 
 
 
 
 About TCP (TimeClock Plus):
 
 
 
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
 
 
 As a Retention Specialist, you will be dedicated to building and maintaining strong client relationships ensuring that TCP is positioned to deliver on the services agreed upon that align with the client's goals, objectives, and expectations. We educate our clients, offer advice and suggestions, problem-solve, and advocate for them. Our success is measured by their success.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Manage and maintain a growing book of current business
 </li>
 <li>
 Act as the main point of contact for all accounts within your book of business
 </li>
 <li>
 Build long-term partnerships across your book of business
 </li>
 <li>
 Proactively contact active clients to enhance customer retention and provide support to your clients
 </li>
 <li>
 Educate clients on all existing and new product offerings
 </li>
 <li>
 Analyse and measure the client's success, as well as areas where there is room to optimize their campaign
 </li>
 <li>
 Identify opportunities to up-sell and cross-sell within the existing customer base
 </li>
 <li>
 Ensure a high rate of renewal across the customer base
 </li>
 <li>
 Proactively assess the churn risk and work with Sales and Success team to retain the business
 
 
 </li>
 </ul>
 
 You are a strong fit for this role if you have:
 
 
 
 <ul>
 <li>
 1-2 years of experience in Customer Service or Customer Success
 </li>
 <li>
 CRM or Salesforce background is a plus
 </li>
 <li>
 Strong communication and follow up/follow-through skills
 </li>
 <li>
 Strong attention to detail Goal-oriented Commitment to excellent customer service
 </li>
 <li>
 Excellent written and verbal communication abilities Ability to prioritize and manage multiple responsibilities
 </li>
 <li>
 Ability to work night shifts
 
 
 </li>
 </ul>
 
 Physical Requirements:
 
 
 
 <ul>
 <li>
 Prolonged periods sitting at a desk and working on a computer
 </li>
 <li>
 Must be able to lift up to 15 pounds at times
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary based on experience
 </li>
 <li>
 PTO and Sick leaves
 </li>
 <li>
 In-Patient Health insurance
 </li>
 <li>
 Provident fund and EOBI
 </li>
 <li>
 The work/life setup you need to be successful
 </li>
 <li>
 A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results
 </li>
 <li>
 The opportunity to work with amazing talent in a fast-growing company that really values its team
 </li>
 <li>
 Company sponsored training, workshops, education, and team building
 </li>
 <li>
 The chance to make a genuine impact on the company's growth
 </li>
 <li>
 Plenty of challenging work and the opportunity to stretch yourself
 </li>
 <li>
 Every day you'll get to work with amazing talent in a fast-growing company that really values their people
 
 
 </li>
 </ul>
 
 TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
</div>

Mugshei

Position: Client Retention Officer Company: Mugshei Pvt Ltd Location: Garden Town Lahore Job Type: Full-Time - Night Shift Department: Customer Success / Client ServicesAbout the RoleWe are seeking a proactive and client-focused Client Retention Officer to join our team. The ideal candidate will be responsible for building strong relationships with existing clients, ensuring their satisfaction, and developing strategies to enhance client loyalty. This role is critical in reducing churn, maximizing client lifetime value, and supporting long-term business growth.Key Responsibilities<ul><li>Develop and implement strategies to improve client retention and reduce churn.</li><li>Build and maintain strong, long-term relationships with existing clients.</li><li>Act as the main point of contact for client inquiries, feedback, and concerns.</li><li>Monitor client accounts to identify risks of disengagement and proactively address them.</li><li>Collaborate with sales, marketing, and customer support teams to enhance client experience.</li><li>Conduct regular follow-ups, check-ins, and performance reviews with clients.</li><li>Identify upselling and cross-selling opportunities to maximize revenue from existing clients.</li><li>Maintain accurate client records and prepare retention reports for management.</li><li>Resolve client issues efficiently and ensure a positive client journey.</li><li>Stay updated with industry trends and competitor strategies to enhance client satisfaction.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Proven experience in client relations, account management, or customer success (1&ndash;3 years preferred).</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Ability to analyze data and prepare client retention reports.</li><li>Problem-solving attitude with a client-centric approach.</li><li>Proficiency in CRM software and MS Office tools.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives.</li><li>Professional growth and training opportunities.</li><li>A collaborative and supportive work environment.</li><li>Opportunities to make a meaningful impact on client relationships and company success.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Client Retention Officer - Night Shift

M/S Infomatic .pk

Job Title: User Acquisition Specialist Job Type: Onsite Location: Wapda Town Working Day: Monday-Friday Working Hour: 9:00AM-6:00PM Salary: Rs. 80,000-150,000.We are looking for a User Acquisition Specialist to help us grow our mobile app user base. The ideal candidate will have experience running paid campaigns, analyzing performance data, and finding effective ways to bring in new users at scale.Responsibilities:<ul><li>Plan and manage user acquisition campaigns for mobile apps across Google Ads, Meta, and other platforms.</li><li>Track and analyze campaign performance to improve installs, retention, and ROI.</li><li>Research and test new acquisition channels.</li><li>Work with the marketing and product teams to optimize conversion funnels.</li><li>Manage budgets and report on campaign results.</li></ul>Requirements:<ul><li>2-3 years of Experience in mobile app marketing or user acquisition.</li><li>Knowledge of paid advertising platforms (Google Ads, Meta Ads, and other platforms</li><li>Strong analytical skills and familiarity with tools like Google Analytics, Firebase, or Appsflyer.</li><li>Ability to manage multiple campaigns and deliver results.</li></ul>Preferred:<ul><li>Experience with ASO (App Store Optimization).</li><li>Background in gaming, SaaS, or consumer apps.</li></ul>What We Offer:<ul><li>Competitive salary.</li><li>Career growth opportunities.</li><li>A dynamic and collaborative work environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthWork Location: In person

User Acquisition Specialist

Inteliqo

<div>
 
 
 Job Summary
 
 
 
 We are seeking a highly motivated and customer-focused
 
 Client Success Specialist
 
 to join our team. In this role, you will be the primary point of contact for our clients post-sale, ensuring they have a seamless onboarding experience, receive ongoing support, and achieve maximum value from our products/services. Your goal is to drive client satisfaction, retention, and growth through proactive relationship management.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as the main liaison between clients and internal teams, ensuring clear communication and expectations.
 </li>
 <li>
 Guide clients through onboarding and implementation, tailoring processes to their specific needs.
 </li>
 <li>
 Develop a deep understanding of clients&rsquo; business objectives and help them achieve success using our solutions.
 </li>
 <li>
 Monitor account health and proactively identify and address issues that could impact satisfaction or retention.
 </li>
 <li>
 Collaborate with Sales, Product, and Support teams to advocate for client needs and share feedback.
 </li>
 <li>
 Conduct regular check-ins, QBRs (Quarterly Business Reviews), and training sessions with clients.
 </li>
 <li>
 Track client engagement and usage metrics to identify upsell or expansion opportunities.
 </li>
 <li>
 Maintain accurate records of client interactions and activity in CRM systems (e.g., Salesforce, HubSpot, etc.).
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Communications, or related field.
 </li>
 <li>
 2+ years of experience in a client-facing role (Customer Success, Account Management, or similar).
 </li>
 <li>
 Strong communication, interpersonal, and problem-solving skills.
 </li>
 <li>
 Tech-savvy with the ability to quickly learn new tools and software.
 </li>
 <li>
 Experience with CRM systems and customer success platforms is a plus.
 </li>
 <li>
 Detail-oriented and highly organized with excellent time management.
 </li>
 <li>
 Empathetic and customer-centric mindset with a proactive approach.
 </li>
 </ul>
 
 
</div>

Client Success Specialist

Interact Global

About Interact Global:Interact Global is a forward-thinking organization committed to empowering businesses through innovative B2B solutions, outstanding customer service, and measurable growth strategies. Our mission is to deliver value-driven results for our clients while fostering a collaborative and performance-oriented environment for our team members.Role Overview:We are seeking a highly motivated, target-driven B2B Sales Specialist with a proven track record in business development, lead generation, and client relationship management. In this role, you will focus on identifying and acquiring new business clients, maintaining long-term partnerships, and consistently meeting or exceeding sales quotas to support the company&rsquo;s growth.Key Responsibilities<ul><li>Develop and maintain strong, long-term relationships with corporate clients and business decision-makers.</li><li>Identify, qualify, and convert sales leads into successful business opportunities.</li><li>Deliver persuasive sales presentations and product demonstrations tailored to client needs.</li><li>Negotiate contracts, pricing, and terms to close high-value sales deals.</li><li>Collaborate with marketing and product development teams to align sales strategies.</li><li>Maintain accurate CRM records of sales activities, pipelines, and client data.</li><li>Achieve and exceed monthly, quarterly, and annual sales targets.</li><li>Provide exceptional customer service and post-sales support to drive client satisfaction and retention.</li><li>Stay up to date on market trends, competitor activities, and industry best practices.</li></ul>Qualifications<ul><li>Proven success in B2B sales, account management, or business development roles.</li><li>Exceptional communication, negotiation, and closing skills.</li><li>Ability to identify client needs and present tailored solutions.</li><li>Self-motivated, results-oriented, and comfortable working under targets.</li><li>Proficient in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.</li><li>Bachelor&rsquo;s degree in Business, Marketing, or related field (preferred).</li></ul>Perks &amp; Benefits<ul><li>Competitive base salary with uncapped commissions and incentives.</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul>Location: Wapda Town Phase 1 Shift Timing: Night Shift (5:30 PM &ndash; 2:30 AM) Work Schedule: Monday to Friday (Weekends Off)Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Sales Executive

Kifayat Publishers

Kifayat Publishers is seeking an experienced Sales Manager for our Lahore branch.About Kifayat:Established in 1961, Kifayat Publishers has been serving the publishing industry of Pakistan for six decades. Our mission is to provide quality education, at affordable prices. We want to change the way students see their books, with an aim of &lsquo;less is more, but less should not become bore&rsquo;. We focus on the core concepts from the National Curriculum and cover topics in an informative, yet gripping manner.How you will make an impact:&middot; Identifies and pursues new business opportunities with new clients in conjunction with Product Specialist and/or Director of sales.&middot; Collaborate with cross-functional teams to develop and implement business development strategies.&middot; Enter leads and client activity into CRM (ODO). Collect and record new school/customer information into a master spread sheet. Provides daily visits and weekly reporting to your Manager and escalates any issues that would impact new business targets.&middot; Develop and maintain relationships with key clients and partners.&middot; Maintains client base and corresponding retention volume by undertaking analysis, research, negotiation, and other activities that increase and solidify customer loyalty to Kifayat products.&middot; Based on client interactions and monitoring key metrics and revenue reporting, provides early identification of and mitigates potential client issues.&middot; Identifies, manages, and resolves issues via collaboration with internal teams such as Product, Training and implementation and acts as an advocate for both, the client and Kifayat to ensure expedient &amp; appropriate resolutions.&middot; Identify and attend book-fairs, conferences and other trade fairs, from time to time. Hold and host annual customer event by Kifayat Publishers.&middot; Clearly and compellingly articulates the Kifayat value proposition through update sessions, phone calls, webinars, and other client communication venues.Requirements:1. Bachelor&rsquo;s/Master&rsquo;s degree in Business, Marketing, or related field.2. Minimum 3&ndash;5 years of sales experience (publishing/education sector mandatory).3. Strong leadership, communication, and negotiation skills.4. Ability to meet deadlines and achieve sales targets.How to Apply:Send your resume to careers@kifayatpublishers.com with the subject line &quot;Sales Manager - Lahore&rdquo;.Job Days = Monday &ndash; SaturdaySalary offer: Market competitiveJob Type: Full-timeJob Type: Full-timeWork Location: On the roadJob Type: Full-timePay: From Rs85,000.00 per monthWork Location: On the road

Sales Manager

Explore 263+ Retention specialist in Lahore this September. Find roles across top companies and apply now to boost your career.

263 retention specialist jobs IN Lahore

Retention Specialist

Retention Specialist

Client Retention Officer - Night Shift

User Acquisition Specialist

Client Success Specialist

Sales Executive

Sales Manager