customer service representative Jobs in Manama Bahrain

customer service representative

customer service delivery manager Jobs in Manama Bahrain

customer service delivery manager

guest experience expert - ays Jobs in Manama Bahrain

guest experience expert - ays

operations manager Jobs in Manama Bahrain

operations manager

reservations supervisor Jobs in Manama Bahrain

reservations supervisor

rider service experience manager

Keeta

<div>
 
 
 
 Job Description
 
 
 
 
 1. Make local adjustments based on the standards and processes for judging and handling the responsibility formulated by the headquarters and local market conditions, and ensure effective implementation in the front-line team. Focus on controlling the quality of rider service and handling rider complaints, promote the adoption of online and automated tools locally, and reduce order and customer losses from delivery issues.
 
 
 2. Be responsible for the implementation of local fulfillment service indicators, focus on solving the top problems of local incoming lines, and optimize related service processes. For example, design a return processing plan for riders who cannot deliver based on local conditions, and make the delivery dispute processing of users, merchants, and riders online and automated.
 
 
 3. Develop localized SOPs, process mechanisms, and practical guidelines based on HQ standards; train frontline teams to ensure easy understanding and execution, using better service experience to reduce CPO.
 
 
 4. In combination with local culture and service delivery characteristics, formulate service standards and behavioral constraints for local riders, merchants, and users, design localized solutions, and establish efficient linkage with B-end, C-end, customer service, etc. to continuously improve service experience.
 
 
 5. Coordinate local resources to manage rider equipment assets, conduct usage inspections, adapt new equipment requirements from HQ to local needs, ensure smooth rider operations, and support keeta's positive brand building.
 
 
 6. Manage the local field inspection team, develop and execute inspection plans to ensure rider service, equipment usage, and delivery processes comply with company standards; regularly consolidate inspection results and ensure issue closure to improve overall service quality.
 
 
 
 
 
 
 
 Job Requirement
 
 
 
 
 1. Bachelor&rsquo;s degree or above; experience in localizing service processes, with hands-on implementation in rider management or appeal systems preferred.
 
 
 2. Strong data sensitivity; able to use local NPS, CPO, and exception loss rate indicators to trace and solve problems.
 
 
 3. Proven experience solving complex problems locally, with the ability to identify and address key issues in challenging situations.
 
 
 4. Strong teamwork spirit and ability to collaborate effectively across departments, avoiding redundant efforts.
 
 
 5. Committed to building professional expertise and talent development mechanisms; able to balance standardized processes with flexible innovation.
 
</div>

Rider Service Experience Manager

<div>
 
 
 
 Job Description
 
 
 
 
 1. Demand Forecasting &amp; Analysis Build regional and time-slot-based supply-demand forecasting models based on historical data and market trends Identify peak periods and potential supply gaps to proactively prepare supply plans
 
 
 2. Rider Supply &amp; Shift Management Develop effective rider scheduling plans to ensure supply-demand alignment Manage daily shift inventory to guarantee adequate coverage across zones and time slots
 
 
 3. Real-Time Monitoring &amp; Operational Adjustment Establish a real-time supply-demand monitoring mechanism to identify areas with insufficient or redundant supply and quickly respond to market changes, and dynamically adjust regional configuration and scheduling plans Adjust the fulfillment radius, expand the service boundary, or temporarily compress the operation area to ensure fulfillment in the core area
 
 
 4. Strategy &amp; Process Optimization Contribute to the design of onboarding policies, cross-zone dispatch logic, and shift release mechanisms Continuously optimize rider shift efficiency, activation rate, and fulfillment KPIs Design and run structured A/B tests and impact analysis for shift and supply policy refinements
 
 
 5. Cross-Functional Collaboration Work closely with Marketing, Fulfillment, and Data teams to execute operational strategies Coordinate between 3PL partners and in-house fleets to adapt to real-time demand shocks
 
 
 
 
 
 
 
 Job Requirement
 
 
 
 
 1. Bachelor&rsquo;s degree or above, preferably in Operations, Logistics, Data, or Supply Chain-related fields
 
 
 2. 1+ years of experience in scheduling, dispatch, or supply-demand operations; experience in rider platforms or logistics is a plus
 
 
 3. Proficiency in SQL, and data analysis tools; strong analytical and problem-solving skills
 
 
 4. Excellent communication and collaboration skills across teams
 
 
 5. Detail-oriented and able to make quick decisions under pressure
 
</div>

Capacity Management Manager

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 What's On Our Plate?
 
 
 
 <ul>
 <li>
 Managing day-to-day operations.
 </li>
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 Manage rider related escalations and resolutions.
 </li>
 <li>
 Monitor and improve Rider Performance and Compliance.
 </li>
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 Lead Rider Recruitment for the allocated zones.
 </li>
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 Manage rider roster with proper allocation of shifts/breaks/off-days etc
 </li>
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 Groom rider quality (behaviour, appearance, professionalism, presentational etc).
 </li>
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 Monitor and prevent rider fraud while ensuring professionalism, integrity, and compliance.
 </li>
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 Setting up a performance improvement plan to improve performance of low performing riders.
 </li>
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 Reduce rider complaints originating from customers and/or vendors.
 </li>
 <li>
 Monitor riders performance on individual level and responsible for coaching/warning riders.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What Did We Order
 
 
 
 <ul>
 <li>
 2&ndash;3 years of experience in Logistics, Customer Support, or Operations.
 </li>
 <li>
 Bachelor&rsquo;s degree in Logistics, Business Administration, or a related field.
 </li>
 <li>
 Proficiency in Google Suite and strong data entry, retrieval, and analysis skills.
 </li>
 <li>
 Fluent in both languages Arabic and English. Urdu is a plus.
 </li>
 <li>
 Strong interpersonal and communication skills with the ability to collaborate effectively.
 </li>
 <li>
 Analytical thinker with problem-solving skills and a results-driven mindset.
 </li>
 <li>
 Ability to multitask and perform well in a fast-paced environment.
 </li>
 </ul>
</div>

Team Lead Rider On Ground Ops

<div>
 As the region&rsquo;s leading local tech organization, we&rsquo;re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
 
 
 We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
 
 
 Today, we deliver hundreds of millions of food orders, grocery items, and other products per year, to our customers in nine countries throughout the region with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
 
 
 Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Egypt, Jordan Kuwait, Oman, Qatar, and the UAE in 30 minutes or less! Our philosophy is to ensure we do what is suitable for our ecosystem- our customers, partners, people, riders, and the communities in which we operate.
 
 
 
 Job Description
 
 
 
 This role will focus on the relationship of talabat Bahrain with it&rsquo;s 3rd party logistics partners.
 
 
 The key task is to maintain and build a strong relationship with all partners across the country, and to ensure
 
 
 sufficient supply at all times.
 
 
 You will be reporting to the Director of logistics, and will have a few team members reporting to you.
 
 
 <ul>
 <li>
 Build, maintain &amp; partially own strong relationships with all 3PL partners across the country
 </li>
 <li>
 Create alignment between talabat priorities and 3pl focus
 </li>
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 Ensure sufficient data is shared to allow for educated directions &amp; improvements in performance
 </li>
 <li>
 Create right incentives / penalties for 3rd parties to improve rider performance
 </li>
 <li>
 Ensure sufficient supply of operators to fulfil order demand
 
 
 </li>
 </ul>
 Be the voice of the 3rd party to talabat: Listen to the challenges and find solutions with the
 
 
 internal team
 
 
 <ul>
 <li>
 Ensure 3pl compliance to talabat rules and requirements
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 You have successfully completed a Bachelor&rsquo;s or Master&rsquo;s degree, preferably in logistics
 </li>
 <li>
 You gained 5+ years of work experience, with experience in logistics or management of a large
 
 
 </li>
 </ul>
 workforce
 
 
 <ul>
 <li>
 Strong Excel and data management skills
 </li>
 <li>
 You are a doer and a free thinker. You accept and adapt constantly to change
 </li>
 <li>
 Willing to question the status quo when needed
 </li>
 <li>
 Make it happen attitude, where results are ensured to be achieved regardless of all the obstacles
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 As part of the talabat team:
 
 
 <ul>
 <li>
 You have the opportunity to be based in our specially designed collaborative work space.
 </li>
 <li>
 You will also experience exciting opportunities for professional and personal growth and recognition.
 </li>
 <li>
 Monthly talabat credit to spend in the app, however you want
 </li>
 <li>
 Parental leave
 </li>
 <li>
 Working with the team, building the fastest-growing, largest and most valuable network of online food ordering services.
 </li>
 <li>
 Our colleagues at talabat come from every corner of the globe, working in diverse, cross-cultural teams.
 </li>
 <li>
 Enjoy fresh fruits, cereals, beverages, tea, and discounts at our Everyday Roastery cafe next door
 </li>
 <li>
 Take a break in our wellbeing room, music room or take in the views of the Dubai Downtown Skyline on our roof terrace!
 </li>
 <li>
 Sponsored healthcare and gym membership
 </li>
 </ul>
</div>

Manager Logistics Operations

Culinary Collective

Key Responsibilities<ul><li>Lead, manage, and inspire the restaurant team to deliver consistent high-quality service.</li><li>Oversee daily operations, ensuring smooth service in both front and back of house.</li><li>Monitor and maintain food and beverage quality standards.</li><li>Ensure compliance with hygiene, safety, and health regulations.</li><li>Manage financial performance, including sales targets, cost control, labor, and waste management.</li><li>Create and implement strategies to increase revenue, guest satisfaction, and staff engagement.</li><li>Conduct regular team meetings and training sessions to maintain service excellence.</li><li>Handle guest complaints and feedback professionally and promptly.</li><li>Coordinate with the culinary team and other departments for smooth workflow.</li><li>Oversee scheduling, payroll, inventory, and purchasing as required.</li><li>Represent the restaurant brand with professionalism and integrity at all times.</li></ul>Qualifications &amp; Experience<ul><li>Minimum 3&ndash;5 years of management experience in a casual fine dining or premium restaurant.</li><li>Strong leadership and team management skills.</li><li>Excellent knowledge of restaurant operations, service standards, and guest relations.</li><li>Financial acumen and experience with budgeting and cost control.</li><li>Excellent communication and interpersonal skills.</li><li>Hospitality Management Degree or equivalent preferred.</li><li>Proficient in POS and restaurant management systems.</li><li>Strong attention to detail and passion for hospitality.</li></ul>Assistant Restaurant Manager &ndash; Casual Fine Dining Position SummaryThe Assistant Restaurant Manager supports the Restaurant Manager in overseeing daily restaurant operations, ensuring exceptional guest experiences, and maintaining brand standards. This role focuses on operational support, staff supervision, and ensuring smooth coordination between service and kitchen teams.Key Responsibilities<ul><li>Assist the Restaurant Manager in supervising and coordinating daily operations.</li><li>Ensure consistent delivery of high-quality service and guest satisfaction.</li><li>Support in staff training, motivation, and performance evaluation.</li><li>Handle guest inquiries, feedback, and complaints efficiently and professionally.</li><li>Monitor floor operations during service to ensure seamless guest flow.</li><li>Assist with inventory control, ordering, and cost management.</li><li>Support in scheduling, payroll, and administrative duties.</li><li>Ensure compliance with health, safety, and sanitation standards.</li><li>Act as the Manager on Duty in the absence of the Restaurant Manager.</li><li>Help develop and implement service standards and operational improvements.</li></ul>Qualifications &amp; Experience<ul><li>Minimum 2&ndash;3 years of supervisory or assistant management experience in a restaurant or hospitality environment.</li><li>Strong interpersonal and communication skills.</li><li>Proven ability to lead, motivate, and develop a team.</li><li>Excellent understanding of restaurant operations and guest service.</li><li>Detail-oriented, organized, and hands-on approach.</li><li>Diploma or Degree in Hospitality Management or related field preferred.</li><li>Familiarity with POS systems and restaurant software.</li><li>A positive attitude with a passion for delivering outstanding hospitality.</li></ul>Job Types: Full-time, Permanent, Contract Contract length: 24 months

Manager & Assistant Managers

Explore 418+ Rider service experience manager in Manama Bahrain this November. Find roles across top companies and apply now to boost your career.

418 rider service experience manager jobs IN Manama Bahrain

Rider Service Experience Manager

Capacity Management Manager

Capacity Management Manager

Team Lead Rider On Ground Ops

Manager Logistics Operations

Manager Logistics Operations

Manager & Assistant Managers