account management associate Jobs in Jobs In Hyderabad

account management associate

sales analyst

sales executive Jobs in Jobs In Hyderabad

sales executive

sales account manager

Mirchi

<div>
 <ul>
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 To ensure revenue generation for the company
 </li>
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 Making sales calls
 </li>
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 Preparing client proposals &amp; presentations
 </li>
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 Plan weekly sales cycle by doing account mining of the allocated accounts through client meetings accordingly
 </li>
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 Preparing sales related reports including daily call reports, weekly reports, sales projection report, monthly sales plan etc.
 </li>
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 Maintain strong relationships with clients and agencies in the person&rsquo;s portfolio
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 Market Information
 </li>
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 Conducting competition tracking and monitoring on frequent basis
 </li>
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 Understand in detail about client spends at a brand level and then develop Go to Market approach
 </li>
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 To look at broader perspective, think through ideas and create solutions for clients via upselling &amp; cross selling of various properties
 </li>
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 Media Tracking to generate prospects
 </li>
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 Provide written brief to programming for the spot / commercial based on inputs from client / agency
 </li>
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 Ensure that ROs and TOs are appropriately generated and the spots are scheduled accordingly (through the sales coordinator and scheduler)
 </li>
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 Ensure the pricing is maintained as per stipulated target
 </li>
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 Work to bring the core brand creative to life by designing a multimedia solutions interactive campaigns for clients including On ground, Digital, Content, Media and PR
 </li>
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 Follow up and ensure that monies are collected on time including sending appropriate reminders to clients and agencies for payment
 </li>
 </ul>
 
 
 
 
 
 
 INTERNAL STAKEHOLDER MANAGEMENT:
 
 
 
 <ul>
 <li>
 Content Team, Finance, Scheduling, Corp Office etc
 </li>
 </ul>
 
 
 
 
 
 
 TECHNICAL SKILLS &amp; QUALIFICATION REQUIRED
 
 
 
 :
 
 
 <ul>
 <li>
 MBA / PGDM with 1-5 years of experience in Sales &amp; Marketing from any Industry
 </li>
 </ul>
 
 
 
 
 
 
 PERSONAL ATTRIBUTES:
 
 
 
 <ul>
 <li>
 Collaboration
 </li>
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 Ability to work under pressure
 </li>
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 Adaptability
 </li>
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 Strong branding focus
 </li>
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 Good Communication Skills
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 Understanding of local market &amp; language is mandatory
 </li>
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 Must be willing to travel locally for client meetings
 </li>
 </ul>
 
 
</div>

Sales Account Manager

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �The role is responsible for executing the plan to reach the sales targets (OB and revenue) by maintaining and expanding the customer base. The role will own the entire sales process from introductory meeting to creating formal customer proposal until the order fulfilment. This is an operational role, responsible for delivering results that have direct impact on the achievement of results within the assigned account and business. " Responsibilities �Delivering Revenue Targets and Pipeline Growth �Developing existing customer base through appropriate propositions �Identifying requirements &amp; sales opportunities with customers �Understanding the customer needs and expectations �Attending and presenting at external customer meetings and internal meetings with other company functions necessary to aid business development. �Managing account action plan for assigned accounts/regions. �Responding to and following up on sales enquiries �Monitoring and reporting on customer feedback, market and competitor activities and provide relevant reports and information. �Capturing qualified opportunities in SFDC, and growing strong pipelines �Proactively identifying the problem area internally with product &amp; solutions team, setting up periodic calls between, sales, legal, commercial, solution &amp; product to propose the desired solution to customers, prioritize on key opportunities to gain faster closures. �Keeping up to date with products and competitors Minimum qualification &amp; experience Enterprise sales / account management experience Desired Skill sets �Experience in SFDC management, pipeline/funnel build �Account management and sales experience �Demonstrable ability to create and give business &amp; technical presentations and demos. �Demonstrated experience in gathering and understanding customer business requirements.
</div>

Manager - Sales- India

Swiggy

<div>
 
 Location:
 
 Employees will work from office and field all 5 days in a week.
 
 
 
 About The Team
 
 
 
 Swiggy Dineout is building India&rsquo;s largest dining out platform that processes more than 100M diners for its partner restaurants across its network for 21000 restaurants in 34 cities and growing. We are striving to augment our consumer promise of enabling unparalleled convenience by helping diners explore restaurants across all categories - from QSRs, cafes, casual dining, premium, fine dining and more and offer the widest range of offers on restaurant bills through easy payments on the app. We are on a mission to change the way India dines out. If you are a foodie and equally passionate to redefine the experience of dining out, join our team to be a part of the Swiggy ride!
 
 
 Dineout is present in 34 cities across India and we have partnerships with more than 21,000 restaurant partners where users can save upto 40% on their dining bills when they pay their restaurant bills using the dineout feature on the Swiggy app Using the Dineout feature on the Swiggy app, users can discover and avail the best deals and discounts at restaurants, cafes, bars, and pubs in their city. Users can search for their favourite restaurants based on various parameters such as cuisine, location, price range, and availability.
 
 
 For customers, our vision is to become their default app for all their dining-out occasions. We intend to do so by building a full stack solution for them to discover restaurants they might like, make a table reservation, make payment, and avail the best discounts/value across restaurants.For restaurants, our vision is to become their de facto platform of choice to grow their dine-in business. We aspire to do so by becoming the most cost-efficient marketing channel for them to build their brand, drive demand and acquire &amp; engage customers.
 
 
 
 Role Overview
 
 
 
 The Senior Account Manager / Partner Success Manager will own the post-sales relationship with restaurant partners, ensuring successful adoption, active usage, and measurable ROI. This role is critical in driving partner satisfaction, retention, and revenue growth by acting as a trusted growth advisor to restaurant partners.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Partner Onboarding &amp; Adoption:
 </li>
 <li>
 Own end-to-end post-sales onboarding of our product suite for assigned restaurant partners, including Digital Menu, CRM tools, reservations, and QR-based ordering.
 </li>
 <li>
 Coordinate product setup, POS integration, QR deployment, and account configuration (menu, floor plans, shifts, outlet details).
 </li>
 <li>
 Conduct structured product walkthroughs, demos, and staff training to ensure smooth go-live within defined timelines.
 </li>
 <li>
 Partner Success &amp; Relationship Management:
 </li>
 <li>
 Act as the single point of contact for restaurant partners in the city.
 </li>
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 Build strong, long-term relationships with owners, decision-makers, and outlet managers.
 </li>
 <li>
 Regularly engage partners through check-ins, reviews, and on-ground visits
 </li>
 <li>
 Driving ROI &amp; Business Growth:
 
 
 </li>
 </ul>
 Help restaurant partners translate
 
 product feature usage into measurable business outcomes
 
 , including:
 
 
 <ul>
 <li>
 Higher AOV / table value through upsell and cross-sell
 </li>
 <li>
 Improved repeat visits using CRM and targeted campaigns
 </li>
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 Better table utilization and demand shaping
 </li>
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 Reduced operational friction via QR-led ordering and billing
 
 
 </li>
 </ul>
 Track and communicate ROI metrics such as adoption depth, repeat rate uplift, campaign performance, and menu-led revenue impact.
 
 
 <ul>
 <li>
 Performance Monitoring &amp; Reviews:
 </li>
 <li>
 Conduct monthly/quarterly business reviews (MBRs/QBRs) with partners.
 </li>
 <li>
 Analyze partner performance data and recommend actionable improvements.
 </li>
 <li>
 Identify early warning signs of churn and proactively resolve issues
 </li>
 <li>
 Expansion &amp; Feature Adoption Support
 </li>
 <li>
 Identify opportunities to increase depth of usage across available product features.
 </li>
 <li>
 Train restaurant staff on new workflows and ensure adoption remains stable despite staff churn through repeat training and SOPs.
 </li>
 <li>
 Support expansion across multiple outlets by demonstrating value and best practices.
 </li>
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 Work closely with Sales and City teams to enable renewals and portfolio expansion through strong post-sales outcomes.
 </li>
 <li>
 Product Support &amp; Issue Resolution
 </li>
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 Act as first-level support for product-related queries and issues.
 </li>
 <li>
 Coordinate with Product, Tech, Ops, and Support teams to resolve bugs, integrations, and workflow challenges.
 </li>
 <li>
 Ensure minimal downtime and a smooth partner experience.
 </li>
 <li>
 Partner Feedback &amp; Continuous Improvement
 </li>
 <li>
 Act as the voice of restaurant partners by sharing structured feedback on product usability, gaps, and enhancement needs.
 </li>
 <li>
 Contribute inputs to improve product features, onboarding journeys, and partner-facing processes.
 
 
 </li>
 </ul>
 
 Key Success Metrics (KPIs)
 
 
 
 <ul>
 <li>
 Product Features adoption &amp; activation rate
 </li>
 <li>
 Partner retention and churn reduction
 </li>
 <li>
 Usage frequency of the features
 </li>
 <li>
 Partner ROI metrics and satisfaction (NPS)
 </li>
 <li>
 Revenue expansion from existing partners
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 
 Experience &amp; Qualifications:
 
 
 
 <ul>
 <li>
 4&ndash;7 years of experience in: Account Management, Customer Success, Partner Success, B2B relationship management, Prior experience in F&amp;B, hospitality, SaaS, CRM, POS, or restaurant-tech is highly preferred
 </li>
 <li>
 Experience managing city-level or portfolio-based accounts is a strong plus
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong stakeholder management and relationship-building skills
 </li>
 <li>
 Good understanding of business metrics, ROI, and growth levers
 </li>
 <li>
 Comfortable with data, dashboards, and performance reports
 </li>
 <li>
 Ability to train and influence non-tech restaurant owners and staff
 </li>
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 High ownership mindset with strong problem-solving abilities
 </li>
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 Excellent communication skills (local language + English preferred)
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Business, Hospitality, Marketing, or a related field
 
 
 MBA or hospitality background is a plus but not mandatory
 
 
 
 Why This Role is Important
 
 
 
 <ul>
 <li>
 Directly impacts restaurant partner success and retention
 </li>
 <li>
 Plays a key role in scaling Dineout ecosystem
 </li>
 <li>
 Acts as the face of DineOut for partners at a city level.
 
 
 </li>
 </ul>
 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law.
</div>

Partner Success Manager(Hyd)

Teradata

<div>
 
 Our Company
 
 
 
 Teradata is the connected multi-cloud data platform for enterprise analytics. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today.
 
 
 The Teradata Vantage architecture is cloud native, delivered as-a-service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi-cloud environment.
 
 
 
 What You&rsquo;ll Do
 
 
 
 As a
 
 Sales Operations Analyst,
 
 you will play a key role in supporting the operational efficiency of the Sales teams. You will be responsible for coordinating administrative tasks, maintaining accurate records, and assisting with reporting and data management to ensure smooth day-to-day operations.
 
 
 Your impact will be felt through improved team productivity, streamlined processes, and operational execution. Success in this role means being proactive, detail-oriented, and a reliable support partner to the Leadership team.
 
 
 
 Who You&rsquo;ll Work With
 
 
 
 You&rsquo;ll be part of the dynamic Sales Operations team, working closely with Sales Managers, Account Executives, and cross-functional departments such as Finance and Marketing. This role reports directly to the Sales Operations Manager and supports the broader leadership team across multiple regions.
 
 
 
 What Makes You a Qualified Candidate
 
 
 
 <ul>
 <li>
 Proven experience in an administrative or operations support role
 </li>
 <li>
 Strong organizational and time management skills
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 Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
 </li>
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 Excellent attention to detail and accuracy
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 <li>
 Ability to handle confidential information with discretion
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 Experience working in a fast-paced, sales-driven environment
 </li>
 <li>
 Ability to manage administrative tasks requiring some planning and organizing of people, materials and facilities.
 </li>
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 Ability to work and provide executive support for strategic programs
 </li>
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 Organize conferences &amp; Events
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 Strong communication and interpersonal skills
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 Ability to multitask and prioritize effectively
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 A proactive and solution-oriented mindset
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 Willingness to learn and adapt to new tools and processes
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 Team-oriented attitude with a commitment to collaboration
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 Basic understanding of sales processes and terminology
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 Japanese language skills would be desirable
 
 
 </li>
 </ul>
 
 
 
 
 Why We Think You&rsquo;ll Love Teradata
 
 
 
 We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.
 
 
 Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. &ZeroWidthSpace; We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.
 
</div>

Sales Operations Analyst

Cisco

<div>
 
 Job Description
 
 
 
 Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Come help organizations be their best, while you reach new heights with a team that has your back.
 
 
 Join us as we pursue our new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we&rsquo;re committed to our work, customers, having fun and most importantly to each other&rsquo;s success. Learn more about Splunk careers and how you can become a part of our journey!
 
 
 
 Role
 
 
 
 Do you have a measurable track record in building, managing, and delivering impactful sales results within Customers? Are you passionate about new technologies, and looking to join a fast-growing, dynamic organization?
 
 
 We are hiring a Regional Sales Manager to join our growing team in Hyderabad, India. You will play an imperative role driving a significant share of revenue for Splunk working closely with our Partners and internal partners across the region.
 
 
 The role will be based in
 
 Hyderabad or Bangalore
 
 , depending on candidate fit.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Consistently deliver aggressive license, support, and service revenue targets - dedication to the number and to deadlines of Enterprise accounts.
 </li>
 <li>
 Lead partnership with internal Sales Engineering and Customer Success, as well as Partner resources to drive unified engagement to our customers.
 </li>
 <li>
 Lead accounts by building and fostering client relationships through personalized contact, understanding of client&rsquo;s needs, and ability to communicate solution values of products and services based on customer requirements.
 </li>
 <li>
 Partner with the Marketing team to align on events to present and network at that enables prospecting of new business opportunities.
 </li>
 <li>
 Possess ability to learn and become knowledgeable of Splunk products to advise customers and enable value conversation.
 </li>
 <li>
 Demonstrates ability to apply specific use cases to address customer challenges, and position successful Splunk solutions to achieve desired outcomes for customers.
 </li>
 <li>
 Forecast opportunities by understanding and driving company sales methodology and processes that lead to successful sales outcomes.
 </li>
 <li>
 Build strategic customer pipelines and track potential buyers through understanding and navigating the customer purchasing process.
 </li>
 <li>
 Applies industry knowledge and client market intelligence to develop sales strategies and position Splunk as a solution.
 </li>
 <li>
 Negotiate favorable pricing and business terms with large commercial enterprises by selling value and return on investment, and partnering with internal collaborators/specialists
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Minimum of 10 -15 years of experience in selling enterprise software solutions
 </li>
 <li>
 Very comfortable in the "C" suite with a track record of closing six and seven figure software licensing deals.
 </li>
 <li>
 Familiarity with Splunk or similar enterprise platforms in IT systems, observability, or security domains is a plus.
 </li>
 <li>
 Relevant software validated experience in IT systems, enterprise or infrastructure management and CRM systems (Sales Force). Strong fundamentals in value selling methodologies.
 </li>
 <li>
 Familiarity with Splunk software products and ability to learn their functionalities, and how they address customer needs.
 </li>
 <li>
 Strong executive presence with ability to negotiate and deliver persuasive presentations that articulate complex concepts simply.
 </li>
 <li>
 Adaptable and thrives in a constantly evolving environment with ability to demonstrate resilience.
 </li>
 <li>
 Able to work as part of a team as well as independently and remotely from other members of your team and corporate.
 </li>
 <li>
 Strong ability to demonstrate building of customer relationships.
 </li>
 <li>
 Consistent track record of success in consultative sales environments and developing new business and running sales cycle (territory/account planning) from generating leads through closing
 </li>
 <li>
 Self-starter with tight-knit collaboration and partnership with internal teams as well as external partners.
 </li>
 <li>
 Outstanding skills in managing deals with many partners and ability to demonstrate influence without authority.
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 <ul>
 <li>
 MBA or Bachelor's degree in computer science, a related field or equivalent work experience.
 
 
 </li>
 </ul>
 Why Cisco?
 
 
 At Cisco, we&rsquo;re revolutionizing how data and infrastructure connect and protect organizations in the AI era &ndash; and beyond. We&rsquo;ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 
 
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you&rsquo;ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 
 
 We are Cisco, and our power starts with you.
</div>

Regional Sales Manager (Hyderabad/Bengaluru)

Wipro

<div>
 Job description:
 
 
 Job Description
 
 
 Role Purpose
 
 
 
 The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
 
 ͏
 
 
 Do
 
 
 
 1. Customer requirements gathering and engagement
 
 <ul>
 <li>
 Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements&nbsp;
 </li>
 <li>
 Detail out scope documents, functional &amp; non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
 </li>
 <li>
 Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
 </li>
 <li>
 Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
 </li>
 <li>
 Understand and communicate the financial and operational impact of any changes
 </li>
 <li>
 Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
 </li>
 <li>
 Empower the customers through demonstration and presentation of the proposed solution/ prototype
 </li>
 <li>
 Maintain relationships with customers to optimize business integration and lead generation
 </li>
 <li>
 Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
 </li>
 </ul>
 ͏
 
 2.&nbsp;Engage with delivery team to ensure right solution is proposed to the customer
 
 
 &nbsp;a.&nbsp;Periodic cadence with delivery team to:
 
 <ul>
 <li>
 Provide them with customer feedback/ inputs on the proposed solution
 </li>
 <li>
 Review the test cases to check 100% coverage of customer requirements
 </li>
 <li>
 Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
 </li>
 <li>
 Deploy and facilitate new change requests to cater to customer needs and requirements
 </li>
 <li>
 Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
 </li>
 <li>
 Conduct Integration Testing and User Acceptance demo&Atilde;&fnof;&Acirc;&cent;&Atilde;&sbquo;&Acirc;&euro;&Atilde;&sbquo;&Acirc;&trade;s testing to validate implemented solutions and ensure 100% success rate
 </li>
 <li>
 Use data modelling practices to analyze the findings and design, develop improvements and changes
 </li>
 <li>
 Ensure 100% utilization by studying systems capabilities and understanding business specifications
 </li>
 <li>
 Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
 </li>
 </ul>
 
 &nbsp;b.&nbsp;Support Project Manager/ Delivery Team in delivering the solution to the customer
 
 <ul>
 <li>
 Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
 </li>
 <li>
 Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
 </li>
 <li>
 Ensure Customer Satisfaction through quality deliverable on time
 </li>
 </ul>
 ͏
 
 3.&nbsp;Build domain expertise and contribute to knowledge repository
 
 <ul>
 <li>
 Engage and interact with other BA&Atilde;&fnof;&Acirc;&cent;&Atilde;&sbquo;&Acirc;&euro;&Atilde;&sbquo;&Acirc;&trade;s to share expertise and increase domain knowledge across the vertical
 </li>
 <li>
 Write whitepapers/ research papers, point of views and share with the consulting community at large
 </li>
 <li>
 Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
 </li>
 <li>
 Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
 </li>
 </ul>
 ͏
 
 
 Deliver
 
 
 
 No.
 
 
 Performance Parameter
 
 
 Measure
 
 1.Customer Engagement and Delivery ManagementPCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.2.Knowledge ManagementNo. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components &nbsp;developed for proposal during quarter
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 Experience: 5-8 Years
 
 .
 
 
 &nbsp;
 
 
 Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
 
</div>

Business Analyst L4

<div>
 Job description:
 
 
 Job Description
 
 
 Role Purpose
 
 
 The purpose of this role is to increase revenue, maximize process efficiency &amp; cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account.
 
 ͏
 
 Do
 
 <ul>
 <li>
 
 Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms&nbsp;
 
 </li>
 <li>
 Strategy Planning with Senior Stakeholders&nbsp;
 <ul>
 <li>
 Collaborate with leaders to provide strategic and operational plans associated with the account
 </li>
 <li>
 Plan the strategy for the coming years by identifying new geographies for alternate revenue streams
 </li>
 <li>
 Ensure a deep enough understanding of clients&Atilde;&cent;&Acirc;&euro;&Acirc;&trade; individual experiences to head off potential issues before they become problems&nbsp;
 </li>
 </ul>
 </li>
 <li>
 Contract compliance &amp; adherence&nbsp;
 <ul>
 <li>
 Ensure all SLA parameters are met in the account and maintain a green card at all times
 </li>
 <li>
 Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited
 </li>
 <li>
 Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 Delivery governance in the account&nbsp;
 <ul>
 <li>
 Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project&nbsp;
 </li>
 <li>
 Ensure a green card for all accounts in terms of performance and quality
 </li>
 <li>
 Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags
 </li>
 <li>
 Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders
 </li>
 <li>
 Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
 </li>
 <li>
 Ensure regular invoicing as per the contract terms and condition
 </li>
 <li>
 Forecast and track key account metrics
 </li>
 </ul>
 </li>
 <li>
 Invoicing
 <ul>
 <li>
 Timely submission of invoices to the client as defined in the SOW
 </li>
 <li>
 Provide information required and resolve any invoicing issues raised by the client
 </li>
 </ul>
 </li>
 <li>
 Collect and analyze statistics (costs, customer service metrics etc.)
 </li>
 <li>
 &nbsp;Assume responsibility of budgeting and tracking expenses
 </li>
 </ul>
 ͏
 <ul>
 <li>
 
 Ensure outstanding performance against key metrics mentioned in the agreement
 
 </li>
 <li>
 Regular cadence around contract compliance
 <ul>
 <li>
 Evaluate performance with key metrics (accuracy, customer service metrics etc.)
 </li>
 <li>
 Set direction for the team, track progress against targets through regular cadence calls and course correct as require
 </li>
 <li>
 Drive the focus of the team on quality and adherence to contract compliance processes
 </li>
 <li>
 Drive and implement structured cadence around quality, both process and transactional
 </li>
 <li>
 Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed&nbsp;
 </li>
 <li>
 Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 Resource Allocation &amp; Retention
 <ul>
 <li>
 Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
 </li>
 <li>
 Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery&nbsp;
 </li>
 <li>
 Optimize manpower and minimize leakages by working closely with delivery head
 </li>
 <li>
 Ensure retention by offering relevant trainings and certifications of all allocated resources&nbsp;
 </li>
 <li>
 Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team&nbsp;
 </li>
 </ul>
 </li>
 <li>
 Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects
 </li>
 </ul>
 
 
 
 &nbsp;
 
 
 Experience: 5-8 Years
 
 .
 
 
 &nbsp;
 
 
 Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
 
</div>

Mid Level manager (MLM) L2

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