associate manager

associate  manager/manager Jobs in Hyderabad

associate  manager/manager

associate - operations

associate consultant

associate counsel

senior associate

alliantgroup

<div>
 
 Role: Associate / Sr. Associate
 
 
 Location: Hyderabad
 
 
 Shift Timings: 12:00 PM to 10:00 PM
 
 
 
 
 
 
 about alliantgroup
 
 
 
 alliantgroup is a professional services firm (PSF) that is focused on providing business consulting, digital transformation, taxation (Credits and Incentives), and accounting services. The main business purpose of the firm is to strengthen American businesses. We serve direct clients and over 4000 CPA firms. The company was founded in early 2000 and is headquartered in Houston, Texas. In the US we have offices in Austin, Boston, Chicago, Indianapolis, New York, Irvine, Sacramento, and Washington, D.C. In UK we have offices in London and Bristol. We also have an office in Hyderabad, India..
 
 
 
 
 
 
 alliantgroup India Talent Pvt. Ltd:
 
 
 
 alliantTALENT, a subsidiary of alliantgroup was incorporated several years back in Hyderabad. It now has over 1000 employees who provide professional consulting services to US and UK clients. Our Core Values that focus on Exceptional Client Experience, High Performance, and People Development set us apart from other PSFs.
 
 
 
 
 
 At alliantTalent, professionals get the exceptional opportunity to work directly with US and UK clients. This is one of our key differentiating factors. Our professionals also get the opportunity to work on cross-service line projects, enabling them to become more rounded professionals.
 
 
 Our in-office, learning, collaborative, and fun culture help young professionals to learn, team, bond and share which enables them to become great Consulting Leaders in the future.
 
 
 
 
 
 
 What will be your responsibilities:
 
 
 
 ➢ Identity companies, leads, and other details to support business development team.
 
 
 ➢ Prioritizing leads within the sales pipeline.
 
 
 ➢ Identify sources and devise strategies of revenue generation.
 
 
 ➢ Understanding existing marketing content and tailoring it for diverse industries and sectors
 
 
 ➢ Research and capture trends in the market that impact the services offered by alliantgroup.
 
 
 ➢ Work with tax SMEs in the US to identify niche sectors and research target companies within the sectors to sell tax credits.
 
 
 ➢ Meet project deadlines and ensure that projects stay within agreed-upon timelines while demonstrating outstanding attention to detail and quality.
 
 
 
 
 
 
 What are we looking for:
 
 
 
 ➢ Graduates with 2 to 4 years of experience (experience in Pre-sales / Sales would be a plus)
 
 
 ➢ Looking for highly passionate and driven individuals who can work independently in a fast-paced environment with minimal supervision.
 
 
 ➢ Willingness to roll up sleeves and do everything (including hunting leads, evaluating leads, coming up with strategies etc.)
 
 
 ➢ Ability to quickly understand a new topic or area/industry, go deep into it.
 
 
 ➢ Excellent critical thinking and problem-solving ability
 
 
 ➢ Outstanding communication skills
 
 
 ➢ Intellectual curiosity
 
 
 ➢ Knowledge of using Microsoft Office (especially MS Excel)
 
 
 ➢ Experience with Salesforce CRM is a must
 
</div>

Senior Associate

NxtWave

<div>
 
 NxtWave is looking for a
 
 Curriculum Operations Associate
 
 who will ensure smooth execution, quality, and compliance of the
 
 CCBP 4.0 curriculum
 
 across partner universities.
 
 
 This role plays a key part in coordinating with academic stakeholders, optimising processes, tracking performance, and supporting regulatory and credit-alignment activities.
 
 
 
 
 
 
 Job Summary:
 
 
 
 As a Curriculum Operations Associate at NXT Wave, you will be responsible for:
 
 <ul>
 <li>
 
 Curriculum Implementation:
 
 Oversee the efficient delivery of curriculum across the CCBP 4.0 program, ensuring consistent quality and timely rollout.
 </li>
 <li>
 
 Process Optimisation:
 
 Develop and standardise operational processes to support seamless curriculum deployment and maintenance.
 </li>
 <li>
 
 Quality Assurance:
 
 Implement rigorous quality control measures to maintain high standards across all curriculum materials.
 </li>
 <li>
 
 Cross-functional Coordination:
 
 Serve as the bridge between curriculum development, technical teams, and teaching staff to ensure aligned execution.
 </li>
 <li>
 
 Performance Tracking:
 
 Monitor key operational metrics to improve curriculum delivery and student outcomes.
 </li>
 </ul>
 
 
 Job Overview:
 
 
 <ul>
 <li>
 Location:
 
 Hyderabad
 
 </li>
 <li>
 Job Type:
 
 Full-Time
 
 </li>
 <li>
 Work:
 
 Office
 
 </li>
 <li>
 Working Days:
 
 6-Day Week
 
 </li>
 <li>
 Compensation:
 
 Competitive (Based on your skills and experience)
 
 </li>
 <li>
 Experience: 1+ year in Operations Management
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Tech background (CSE, ISE, IT, or ECE preferred).
 </li>
 <li>
 Minimum 1 year of experience in operations management, preferably in education or EdTech.
 </li>
 <li>
 Strong project management skills with experience in process design and implementation.
 </li>
 <li>
 Excellent organisational abilities with attention to detail and quality.
 </li>
 <li>
 Demonstrated ability to work cross-functionally and manage multiple stakeholders.
 </li>
 <li>
 Data-driven approach to problem-solving and decision-making.
 </li>
 <li>
 Proficiency with project management tools and learning management systems.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Basic understanding of curriculum development and instructional design principles.
 </li>
 <li>
 Familiarity with educational technology trends and tools.
 </li>
 <li>
 Passion for education and student success.
 </li>
 <li>
 Should be proficient in Excel, a confident presenter, and an effective communicator
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 
 Responsibilities:
 
 
 </li>
 <li>
 
 Curriculum Customisation &amp; Alignment
 
 </li>
 <li>
 Support in tailoring the curriculum for specific academic programs in collaboration with universities, ensuring alignment with their educational standards.
 </li>
 <li>
 Assist in adapting course content, structure, and delivery methods based on institutional needs and regulatory guidelines.
 </li>
 <li>
 Credit &amp; Course Negotiation
 </li>
 <li>
 Support the process of aligning courses with academic credit policies of partner universities.
 </li>
 <li>
 Assist in preparing documentation required for curriculum accreditation and approval within university programs.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Regulatory Compliance
 
 </li>
 <li>
 Ensure basic adherence of the curriculum to national and regional standards (e.g., AICTE, UGC) under guidance.
 </li>
 <li>
 Stay informed about relevant regulatory updates impacting curriculum design and delivery.
 </li>
 <li>
 Academic Approvals Coordination
 </li>
 <li>
 Coordinate with university representatives to facilitate course approval processes through bodies like HODs, Deans, and Academic Senates.
 </li>
 <li>
 Track and follow up on approval milestones to ensure timely progression.
 </li>
 <li>
 Partnership Management
 </li>
 <li>
 Maintain regular communication with university stakeholders to support curriculum integration into academic programs.
 </li>
 <li>
 Act as a supporting point of contact for curriculum and regulatory matters.
 </li>
 </ul>
 
 
 <ul>
 <li>
 
 Compliance Reporting
 
 </li>
 <li>
 Assist in preparing reports related to curriculum adoption, credit mapping, and compliance.
 </li>
 <li>
 Maintain accurate records of approvals, documentation, and communication with university stakeholders.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Feedback Integration
 
 </li>
 <li>
 Collect and organize feedback from universities on curriculum relevance and compliance.
 </li>
 <li>
 Work with internal teams to suggest basic improvements to align offerings with academic and regulatory expectations.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Operational Support in Strategic Consultation
 
 </li>
 <li>
 Support senior team members in advising universities on curriculum integration and compliance.
 </li>
 <li>
 Contribute inputs during curriculum planning based on academic and regulatory trends.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Market &amp; Regulatory Insight
 
 </li>
 <li>
 Track key regulatory and academic developments in the higher education sector.
 </li>
 <li>
 Share insights with the team to help maintain curriculum relevance and compliance.
 </li>
 </ul>
 
 
 
 
 
 🌐 Know More About NxtWave
 
 
 
 https://www.ccbp.in
 
 
 
</div>

Content operations Associate

<div>
 
 Job Title: Director - Retirement Services, One SBS India Portfolio
 
 
 
 
 
 Location: Hyderabad
 
 
 
 
 
 Job Level: G5L1
 
 
 
 
 
 
 Eligibility Criteria:
 
 
 
 
 
 <ul>
 <li>
 Strong communication skills (oral and written) are required.
 </li>
 <li>
 Working knowledge of payroll and benefits administration is highly preferred.
 </li>
 <li>
 RPF or FPC / CPP certification is preferred.
 </li>
 <li>
 Proven strong leadership and business skills.
 </li>
 <li>
 Excellent interpersonal, conflict management, and mentoring skills.
 </li>
 <li>
 Effective time management, organizational, and planning skills.
 </li>
 <li>
 Demonstrates behavior that aligns with the values of the organization.
 </li>
 </ul>
 
 
 
 
 
 Overview &amp; Scope:
 
 
 
 
 
 
 The Director will develop and lead day-to-day operations of key strategic Retirement Services teams within the One SBS India portfolio. This role is critical for scaling processes to enhance the scope and quality of services while improving operating costs and margins. The Director is responsible for all aspects of daily operations, including driving strong associate and client engagement, ensuring operational excellence through KRA/SLA adherence, and fostering a culture of innovation and continuous improvement.
 
 
 
 
 <ul>
 <li>
 Deliver business goals for the respective business functions.
 </li>
 <li>
 Collaborate with stakeholders on initiatives like Associate Engagement, Client Engagement, Dashboards, Career Progression, sharing of best practices, and campus recruitment.
 </li>
 <li>
 Lead efforts to achieve world-class service and operational excellence, with a focus on continuous innovation and process improvements.
 </li>
 <li>
 Establish and maintain appropriate structures and responsibilities to achieve business objectives.
 </li>
 <li>
 Continuously evaluate results to meet performance objectives and adjust strategies accordingly.
 </li>
 </ul>
 
 
 
 
 
 Managerial Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Manage a team of leaders and frontline leaders, with 8 or more direct reports as the business grows.
 </li>
 <li>
 Use strategic objectives to set performance parameters and ensure the team&rsquo;s success.
 </li>
 <li>
 Ensure on-time delivery with best-in-class quality and productivity standards, supported by strong quality systems for reporting and evaluation.
 </li>
 <li>
 Actively identify modernization opportunities and improve collaboration with US partners / GPT / GETS.
 </li>
 <li>
 Maintain a relentless focus on enhancing associate and end-user experience.
 </li>
 </ul>
 
 
 
 
 
 Individual Skill Set:
 
 
 
 
 
 <ul>
 <li>
 Strong planning, organizational, and interpersonal skills.
 </li>
 <li>
 Excellent presentation skills, both verbal and written.
 </li>
 <li>
 Proven ability to manage multiple projects and relationships simultaneously.
 </li>
 <li>
 Demonstrated capability to lead operations in achieving client satisfaction, associate engagement, and performance management.
 </li>
 <li>
 End-to-end thinking to improve customer experience.
 </li>
 <li>
 Ability to take calculated risks, take decisive actions, and adopt a data-driven approach to work.
 </li>
 <li>
 Sound judgment and ability to foster teamwork, resolve conflicts, and drive convergence.
 </li>
 <li>
 Knowledge of tools and techniques for gaining cooperation and support.
 </li>
 <li>
 Ability to work effectively in a matrix structure and as part of a team.
 </li>
 <li>
 Willingness to work in night shifts supporting US time zones.
 </li>
 </ul>
 
 
 
 
 This job description outlines the responsibilities and qualifications for a director role in the Retirement Services team within the One SBS India portfolio. The role is strategic, requiring a balance of operational leadership, client engagement, and process improvement.
 
</div>

Director

PepsiCo

<div>
 
 Overview
 
 
 
 RGM strategy Playbook - Associate plays a pivotal role in our organization, with a primary focus on brand ladder and price pack architecture analysis, Mix Management and Promo Strategy. This role encompasses a range of responsibilities related to optimizing our product and pricing strategies to maximize brand equity, profitability, and consumer engagement.
 
 
 Key responsibilities of the Brand Ladder / Price Pack Architecture (PPA) Playbook - Associate include:
 
 
 <ul>
 <li>
 Conducting in-depth market research and data analysis to identify and evaluate brand positioning / price pack architecture opportunities
 </li>
 <li>
 Analyzing consumer behavior and preferences to gain insights into how our brand ladder / pricing strategies impact purchasing decisions
 </li>
 <li>
 Developing and refining brand ladder and PPA models and methodologies to streamline decision-making / enhance operational efficiency
 </li>
 <li>
 Collaborating with cross-functional teams to ensure that our brand and pricing strategies align with overarching business objectives and regulatory requirements
 </li>
 <li>
 Utilizing data-driven insights to enhance the overall consumer experience and perception of our brands and pricing structures
 </li>
 <li>
 Contributing to the long-term brand and pricing strategy of the organization, actively participating in the creation of innovative approaches to optimize brand equity and profitability
 
 
 </li>
 </ul>
 The Brand Ladder / Price Pack Architecture (PPA) Playbook - Associate leverages advanced analytical skills and tools to shape our brand and pricing strategies, ensuring they are aligned with our strategic goals, compliance standards, and customer satisfaction objectives
 
 
 
 Responsibilities
 
 
 
 Functional Responsibilities
 
 
 <ul>
 <li>
 Perform advanced analytics using Tableau/Power BI and develop predictive models, regression modeling, price elasticity analysis, and promotion optimization to extract actionable insights from data
 </li>
 <li>
 Collaborate on sector RGM strategic projects, such as promotions optimization, terms priorities, competitor benchmarking, and Price Pack Architecture (PPA) initiatives, to drive revenue realization
 </li>
 <li>
 Conduct statistical and trend analysis to identify market opportunities, highlight sector strengths, and provide recommended corrective actions to enhance performance
 </li>
 <li>
 Monitor existing KPI metrics, develop new relevant metrics, and identify correlations and root causes to support data-driven decision-making
 </li>
 <li>
 Design and build visualization dashboards to accelerate information-to-action at scale, enabling easy access to critical insights for various stakeholders
 </li>
 <li>
 Develop programs, methodologies, and reports for analyzing and presenting data, making data-driven insights accessible and actionable
 </li>
 <li>
 Ensure the timely and accurate submission of reports and data to the Revenue Management teams in line with agreed Service Level Agreements (SLA)
 </li>
 <li>
 Improve the utility of operational and performance data within various teams, supporting Business Intelligence (BI), reporting, analysis, and insights efforts
 </li>
 <li>
 Assist the GBS Commercial lead in developing an ongoing training and capability plan for COE associates, ensuring continuous growth and expertise development within the team
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Broader data analysis capabilities. Previous experience in Consumer Insights, Key account Management, Trade Marketing or CPG consulting
 </li>
 <li>
 Experience in pricing and promotions management, demonstrating a deep understanding of pricing strategies, market dynamics, and consumer behavior
 </li>
 <li>
 Proven experience working in the Fast-Moving Consumer Goods (FMCG) sector with a strong understanding of business processes related to Revenue Management, including promotions, pricing, and sales
 </li>
 <li>
 Excellent visualisation skills with the ability to translate complex data into actionable solutions and processes, enabling data-driven decision-making
 </li>
 <li>
 Advanced proficiency in Microsoft Excel and a strong command of PowerPoint, with the ability to quickly learn various in-house software applications for data analysis and reporting
 </li>
 <li>
 Working knowledge of Power BI software is added advantage
 </li>
 <li>
 Ability to function effectively in a team environment and collaborate with individuals across the organization, as pricing and promotions strategies often require cross-functional teamwork
 </li>
 <li>
 Good verbal and written communication skills to effectively interact with stakeholders and present findings and recommendations in a clear and compelling manner
 </li>
 </ul>
</div>

Associate Manager - Net Revenue Management

Associate Manager

<div>
 
 Overview
 
 
 
 NRM strategy Playbook - Associate plays a pivotal role in our organization, with a primary focus on brand ladder and price pack architecture analysis, Mix Management and Promo Strategy. This role encompasses a range of responsibilities related to optimizing our product and pricing strategies to maximize brand equity, profitability, and consumer engagement.
 
 
 Key responsibilities of the Brand Ladder / Price Pack Architecture (PPA) Playbook - Associate include:
 
 
 <ul>
 <li>
 Conducting in-depth market research and data analysis to identify and evaluate brand positioning / price pack architecture opportunities
 </li>
 <li>
 Analyzing consumer behavior and preferences to gain insights into how our brand ladder / pricing strategies impact purchasing decisions
 </li>
 <li>
 Developing and refining brand ladder and PPA models and methodologies to streamline decision-making / enhance operational efficiency
 </li>
 <li>
 Collaborating with cross-functional teams to ensure that our brand and pricing strategies align with overarching business objectives and regulatory requirements
 </li>
 <li>
 Utilizing data-driven insights to enhance the overall consumer experience and perception of our brands and pricing structures
 </li>
 <li>
 Contributing to the long-term brand and pricing strategy of the organization, actively participating in the creation of innovative approaches to optimize brand equity and profitability
 
 
 </li>
 </ul>
 The Brand Ladder / Price Pack Architecture (PPA) Playbook - Associate leverages advanced analytical skills and tools to shape our brand and pricing strategies, ensuring they are aligned with our strategic goals, compliance standards, and customer satisfaction objectives
 
 
 
 Responsibilities
 
 
 
 Functional Responsibilities
 
 
 <ul>
 <li>
 Perform advanced analytics using Tableau/Power BI and develop predictive models, regression modeling, price elasticity analysis, and promotion optimization to extract actionable insights from data
 </li>
 <li>
 Collaborate on sector NRM strategic projects, such as promotions optimization, terms priorities, competitor benchmarking, and Price Pack Architecture (PPA) initiatives, to drive revenue realization
 </li>
 <li>
 Conduct statistical and trend analysis to identify market opportunities, highlight sector strengths, and provide recommended corrective actions to enhance performance
 </li>
 <li>
 Monitor existing KPI metrics, develop new relevant metrics, and identify correlations and root causes to support data-driven decision-making
 </li>
 <li>
 Design and build visualization dashboards to accelerate information-to-action at scale, enabling easy access to critical insights for various stakeholders
 </li>
 <li>
 Develop programs, methodologies, and reports for analyzing and presenting data, making data-driven insights accessible and actionable
 </li>
 <li>
 Ensure the timely and accurate submission of reports and data to the Revenue Management teams in line with agreed Service Level Agreements (SLA)
 </li>
 <li>
 Improve the utility of operational and performance data within various teams, supporting Business Intelligence (BI), reporting, analysis, and insights efforts
 </li>
 <li>
 Assist the GBS Commercial lead in developing an ongoing training and capability plan for COE associates, ensuring continuous growth and expertise development within the team
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Broader data analysis capabilities. Previous experience in Consumer Insights, Key account Management, Trade Marketing or CPG consulting
 </li>
 <li>
 Experience in pricing and promotions management, demonstrating a deep understanding of pricing strategies, market dynamics, and consumer behavior
 </li>
 <li>
 Proven experience working in the Fast-Moving Consumer Goods (FMCG) sector with a strong understanding of business processes related to Revenue Management, including promotions, pricing, and sales
 </li>
 <li>
 Excellent visualisation skills with the ability to translate complex data into actionable solutions and processes, enabling data-driven decision-making
 </li>
 <li>
 Advanced proficiency in Microsoft Excel and a strong command of PowerPoint, with the ability to quickly learn various in-house software applications for data analysis and reporting
 </li>
 <li>
 Working knowledge of Power BI software is added advantage
 </li>
 <li>
 Ability to function effectively in a team environment and collaborate with individuals across the organization, as pricing and promotions strategies often require cross-functional teamwork
 </li>
 <li>
 Good verbal and written communication skills to effectively interact with stakeholders and present findings and recommendations in a clear and compelling manner
 </li>
 </ul>
</div>

GMR Group

<div>
 
 Job Purpose
 
 
 
 Effectively drives the organization&rsquo;s customer focused approach through effective communication to customers responses received on ORM / social media platforms and monitor and improve the sentiments conversion through planned strategies. Conversion of negative sentiments to positive and strategies with the ORM agency, benchmarking with peer airports , good practices adopted by global airports to handle their ORM.
 
 
 
 
 ORGANISATION CHART
 
 
 
 
 Head &ndash; ASQ &amp; Process Excellence --&gt; Associate Manager - ORM
 
 
 
 Responsibilities
 
 
 
 
 
 KEY ACCOUNTABILITIES
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 <ul>
 <li>
 Key Account manager for handling ORM agency.
 </li>
 <li>
 Monitor the entire ORM sentiments received through various channels and ensure a fast and correct response.
 </li>
 <li>
 Coordinate with various stakeholders (Internal/External) to obtain credible inputs and respond to passenger feedback/queries accordingly.
 </li>
 <li>
 Prepare shift roster for the SM Executives and monitor adherence to the roster. Approval of any new candidate for SM Executive before boarding.
 </li>
 <li>
 Ensure SLA monitoring and as Key account manager for an appointed ORM agency.
 </li>
 <li>
 Monthly Meetings with the senior team of the ORM agency for performance review.
 </li>
 <li>
 Adherence to FRT KPI
 </li>
 <li>
 Feedback closure TAT
 </li>
 <li>
 Roster Adherence
 </li>
 <li>
 Recruitment process
 </li>
 <li>
 SLA monitoring
 </li>
 <li>
 Conduct response quality audit on the responses posted by ORM across various channels and share inputs for improvement.
 </li>
 <li>
 Handhold/ train the ORM/ on any process changes and response strategy
 </li>
 <li>
 Convert Negative Sentiment to Positive Sentiment by effective engagement and on-ground coordination through planned strategies.
 </li>
 <li>
 Prepare shift report and escalate any high influencer tweets/feedback to the relevant departments.
 </li>
 <li>
 Keep track of all the conversations, brief on the repetitive negative sentiments follow the escalation matrix in time to ensure brand reputation.
 </li>
 <li>
 No. of Quality Audits conducted
 </li>
 <li>
 Sentiment Conversions / sentiment Score
 </li>
 <li>
 No. of escalated cases
 </li>
 <li>
 Weekly updates on CEO focus areas with respect to ORM performance
 </li>
 <li>
 Weekly review of Response Playbook (curated response database)-in-line with the latest process changes /improvements
 </li>
 <li>
 Monthly &amp; weekly reports
 </li>
 <li>
 Playbook should be up to date
 </li>
 <li>
 Work in close coordination with Corp. Communication team and seek input on any branding related posts/ promotional posts for response management.
 </li>
 <li>
 As per Corp Com plan
 
 
 
 </li>
 </ul>
 
 KEY ACCOUNTABILITIES - Additional Details
 
 
 
 
 
 EXTERNAL INTERACTIONS
 
 
 
 
 <ul>
 <li>
 Work with various regulatory agencies such as CISF, BOI, Customs on sentiments received on SMs which are negative and repetitive in nature.
 
 
 
 </li>
 </ul>
 
 
 INTERNAL INTERACTIONS
 
 
 
 
 <ul>
 <li>
 Internal departments of GHIAL
 </li>
 <li>
 Corp Comm for External Communication
 </li>
 <li>
 CEO Office for Periodic Updates Escalation of Tickets to respective process owners and seek approval on responses wherever applicable. Collaborate with all the process owners to achieve the right response within the time limits.
 </li>
 <li>
 Understanding the needs of different stakeholders and communicating with them appropriately.
 </li>
 <li>
 Work with process owners to bring about the improvement in passenger experience
 
 
 
 </li>
 </ul>
 
 
 FINANCIAL DIMENSIONS
 
 
 
 
 <ul>
 <li>
 Operate within OPEX &amp; CAPEX Budget
 
 
 
 </li>
 </ul>
 
 Other Dimensions
 
 
 
 <ul>
 <li>
 Responsible for handling appointed agencies&rsquo; ORM/SM Executives (4 to 5 nos.) and scalable as per requirement.
 </li>
 <li>
 Training /familiarization of the ORM staff on various processes at passenger touch point for effective understanding the operations while responding to the sentiments.
 
 
 
 </li>
 </ul>
 
 Education Qualifications
 
 
 
 <ul>
 <li>
 Graduate &amp; Post-Graduation in Mass communication / Social Media management
 </li>
 <li>
 Certification in ORM/ Digital marketing
 
 
 
 </li>
 </ul>
 
 Relevant Experience
 
 
 
 <ul>
 <li>
 8 to 10 years of relevant experience in handling ORM/SM handles of reputed brands (Airports, Airlines, Travel agencies, service industry etc.)
 </li>
 <li>
 Minimum 6 years&rsquo; experience in Aviation/Airport Sector
 </li>
 <li>
 Exposure to IMS and Lean Working
 </li>
 <li>
 Hands On Exposure in Training Domain
 
 
 
 </li>
 </ul>
 
 Skillset For Survey Management And Passenger Experience Research
 
 
 
 
 
 COMPETENCIES
 
 
 
 
 <ul>
 <li>
 Personal Effectiveness
 </li>
 <li>
 Social Awareness
 </li>
 <li>
 Entrepreneurship
 </li>
 <li>
 Problem Solving &amp; Analytical Thinking
 </li>
 <li>
 Planning &amp; Decision Making
 </li>
 <li>
 Capability Building
 </li>
 <li>
 Strategic Orientation
 </li>
 <li>
 Stakeholder Focus
 </li>
 <li>
 Networking
 </li>
 <li>
 Execution &amp; Results
 </li>
 <li>
 Teamwork &amp; Interpersonal influence
 </li>
 <li>
 Performance Monitoring and Reporting (Practitioner)
 </li>
 <li>
 Customer Experience (CX) Optimization (Proficient)
 </li>
 <li>
 Analytics and Insights (Practitioner)
 </li>
 <li>
 Customer Relationship Management Systems (Proficient)
 </li>
 <li>
 Process and Service Excellence (Practitioner)
 </li>
 </ul>
</div>

Associate Manager - QSD - 14320

Explore 76+ Senior associate in Hyderabad this December. Find roles across top companies and apply now to boost your career.

76 senior associate jobs IN Hyderabad

Senior Associate

Content operations Associate

Director

Associate Manager - Net Revenue Management

Associate Manager

Associate Manager

Associate Manager - QSD - 14320