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senior business analyst crm

Datamatics Global Services Ltd

<div><h1 class="jobSectionHeader">Job Description &ndash; CRM Business Analyst</h1> 
Location: Pakistan (Remote) 
Job Type: Full-Time 
Experience: 6+ Years of Experience.<h2 class="jobSectionHeader"> 
Role Title: CRM Business Analyst</h2><h2 class="jobSectionHeader">
Role Purpose:</h2>
The CRM Business Analyst will serve as the key liaison between Business Units and IT, responsible for analyzing, articulating, and documenting all CRM-related business requirements. The role involves understanding current processes, proposing improvements, and ensuring optimal utilization of CRM systems in collaboration with IT, Enterprise Architecture (EA), and relevant stakeholders.
The CRM BA will support digital transformation initiatives by converting business needs into clear, structured requirements such as Business Requirement Documents (BRD), User Stories, Process Flows, and Wireframes.<h2 class="jobSectionHeader"> 
Key Responsibilities:</h2><h3 class="jobSectionHeader">
Core Responsibilities:</h3><ul><li>
Analyze submitted business requirements and develop an initial understanding of needs, identifying clarifications and preparing queries.</li><li>
Coordinate requirement-gathering sessions with IT Project Managers and business stakeholders to understand current and proposed CRM processes.</li><li>
Conduct detailed elicitation sessions with relevant stakeholders to capture all necessary information for CRM enhancements or change requests.</li><li>
Evaluate existing business processes, identify gaps, and propose improved &ldquo;To-Be&rdquo; processes, including workflows and wireframes where applicable.</li><li>
Prepare detailed documentation such as BRD, DOU, and User Stories with acceptance criteria, ensuring internal IT review before circulating to business units.</li><li>
Update requirement documents based on feedback from IT and Business, ensuring complete alignment before final approval.</li><li>
Support the IT Project Manager during System Integration Testing (SIT) and System Acceptance Testing (SAT), and assist business teams during UAT.</li><li>
Perform impact assessments for proposed changes and prepare assessment reports when required.</li><li>
Assist team members on cross-functional projects as directed by the Line Manager.</li><li>
Maintain and update personal task lists on a daily basis, ensuring visibility and progress tracking.</li></ul><h2 class="jobSectionHeader"> 
Qualifications &amp; Experience:</h2><ul><li>
Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>
Experience: 7&ndash;8 years of proven experience as a Business Analyst, preferably in CRM or IT-focused roles.</li><li>
Certifications (Preferred):<ul><li>
IIBA-CCBA</li><li>
IIBA-CBAP</li><li>
PMI-PBA</li></ul></li><li>
Skills:<ul><li>
Strong analytical and problem-solving skills</li><li>
Excellent documentation and requirement-gathering skills</li><li>
Ability to communicate effectively in English (written &amp; spoken)</li></ul></li></ul><h2 class="jobSectionHeader"> 
Preferred Background:</h2><ul><li>
Prior experience working in IT or CRM-driven environments</li><li>
Strong understanding of CRM systems, business workflows, and process re-engineering</li><li>
Ability to work collaboratively across technical and business teams</li></ul>
fRB6AEej5s</div>

Senior Business Analyst - CRM

Datamatics Technologies

<div>
 
 
 Job Description &ndash; CRM Business Analyst
 
 
 
 
 
 
 Location:
 
 &nbsp;Pakistan (Remote)
 
 
 
 
 Job Type:
 
 Full-Time&nbsp;
 
 
 Experience:
 
 6+ Years of Experience.
 
 
 
 
 
 Role Title:
 
 CRM Business Analyst
 
 Role Purpose:
 
 
 The CRM Business Analyst will serve as the key liaison between Business Units and IT, responsible for analyzing, articulating, and documenting all CRM-related business requirements. The role involves understanding current processes, proposing improvements, and ensuring optimal utilization of CRM systems in collaboration with IT, Enterprise Architecture (EA), and relevant stakeholders.
 
 
 The CRM BA will support digital transformation initiatives by converting business needs into clear, structured requirements such as Business Requirement Documents (BRD), User Stories, Process Flows, and Wireframes.
 
 
 
 Key Responsibilities:
 
 
 Core Responsibilities:
 
 <ol>
 <li>
 
 Analyze submitted business requirements and develop an initial understanding of needs, identifying clarifications and preparing queries.
 
 </li>
 <li>
 
 Coordinate requirement-gathering sessions with IT Project Managers and business stakeholders to understand current and proposed CRM processes.
 
 </li>
 <li>
 
 Conduct detailed elicitation sessions with relevant stakeholders to capture all necessary information for CRM enhancements or change requests.
 
 </li>
 <li>
 
 Evaluate existing business processes, identify gaps, and propose improved &ldquo;To-Be&rdquo; processes, including workflows and wireframes where applicable.
 
 </li>
 <li>
 
 Prepare detailed documentation such as BRD, DOU, and User Stories with acceptance criteria, ensuring internal IT review before circulating to business units.
 
 </li>
 <li>
 
 Update requirement documents based on feedback from IT and Business, ensuring complete alignment before final approval.
 
 </li>
 <li>
 
 Support the IT Project Manager during System Integration Testing (SIT) and System Acceptance Testing (SAT), and assist business teams during UAT.
 
 </li>
 <li>
 
 Perform impact assessments for proposed changes and prepare assessment reports when required.
 
 </li>
 <li>
 
 Assist team members on cross-functional projects as directed by the Line Manager.
 
 </li>
 <li>
 
 Maintain and update personal task lists on a daily basis, ensuring visibility and progress tracking.
 
 
 </li>
 </ol>
 
 Qualifications &amp; Experience:
 
 <ul>
 <li>
 
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 
 </li>
 <li>
 
 
 Experience:
 
 7&ndash;8 years of proven experience as a Business Analyst, preferably in CRM or IT-focused roles.
 
 </li>
 <li>
 
 
 Certifications (Preferred):
 
 
 <ul>
 <li>
 
 IIBA-CCBA
 
 </li>
 <li>
 
 IIBA-CBAP
 
 </li>
 <li>
 
 PMI-PBA
 
 </li>
 </ul>
 </li>
 <li>
 
 
 Skills:
 
 
 <ul>
 <li>
 
 Strong analytical and problem-solving skills
 
 </li>
 <li>
 
 Excellent documentation and requirement-gathering skills
 
 </li>
 <li>
 
 Ability to communicate effectively in English (written &amp; spoken)
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Preferred Background:
 
 <ul>
 <li>
 
 Prior experience working in IT or CRM-driven environments
 
 </li>
 <li>
 
 Strong understanding of CRM systems, business workflows, and process re-engineering
 
 </li>
 <li>
 
 Ability to work collaboratively across technical and business teams
 
 </li>
 </ul>
</div>

Sowaan ERP

Job Summary:We are seeking a senior Dynamics 365 Expert who will create and lead our Microsoft ERP/CRM practice. The ideal candidate will have deep experience in D365 Finance &amp; Operations, Business Central, or Customer Engagement, and the ability to build and manage a strong D365 team.Key Responsibilities:<ul><li>Build, lead, and mentor Dynamics 365 ERP/CRM teams.</li><li>Oversee D365 implementations, customizations, integrations, and support.</li><li>Define Microsoft practice strategy, delivery processes, and standards.</li><li>Provide expert guidance on D365 module design, architecture, and best practices.</li><li>Engage in pre-sales, solution demos, and proposal development.</li><li>Manage client relationships, project budgets, and resource assignment.</li><li>Develop consultants through structured skill-building and certification plans.</li><li>Ensure high-quality delivery across D365 F&amp;O, BC, CE, and Power Platform.</li></ul>Required Skills &amp; Experience:<ul><li>10+ years in Microsoft Dynamics ERP/CRM.</li><li>Deep expertise in D365 F&amp;O or Business Central.</li><li>Strong knowledge of Power Platform (PowerApps, Power Automate, BI).</li><li>Experience forming and leading a D365 practice or team.</li><li>Excellent leadership, communication, and solution design skills.</li></ul>Preferred Certifications:<ul><li>Dynamics 365 Functional Consultant Expert</li><li>D365 Solution Architect Expert</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Have you worked with Dynamics 365 Finance &amp; Operations or Business Central?</li><li>Have you led or managed Dynamics 365 consulting or support teams?</li><li>Have you delivered at least one complete D365 implementation?</li><li>Do you have hands-on experience with Power Platform (PowerApps, Power Automate, or BI)?</li><li>Have you previously built or managed a D365 practice or department?</li><li>Are you experienced in D365 integrations, configurations, and solution design?</li><li>Are you willing to work onsite in a leadership capacity?</li><li>Have you worked directly with clients for pre-sales, demos, or solutioning?</li><li>Do you have experience creating delivery standards or methodologies for D365 projects?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Microsoft Dynamics (ERP or CRM): 8 years (Required)</li></ul>Work Location: In person

Microsoft Dynamics 365 Expert

Metal

<div>About Metal
Metal is an AI-powered operating system for founders raising venture rounds. Our platform brings intelligence and efficiency to the core workflows involved in venture rounds &mdash; finding the right investors, mapping relationship intelligence to land introductions, and getting context-rich guidance on key questions around round strategy and collateral.
About the Role
We&rsquo;re looking for a Sales Ops Analyst to bring intelligence and precision to our end-to-end sales process. The right candidate will dive deep into understanding prospective customers and bringing data-driven intelligence into our Company-wide CRM. The role will work closely with the analytics team while maintaining a clear focus on revenue-generating activities.
You&rsquo;ll work closely with leadership and cross-functional teams to turn data into actionable strategies and measurable results.
What You&rsquo;ll Do<ul><li>
Drive insights across the sales process, including user engagement, retention, funnel performance, and feature adoption.</li><li>
Own the health, precision and automations within the CRM, ensuring that the right flows are mapped to the various points within the sales journey.</li><li>
Build scalable tracking and reporting frameworks and dashboards for internal and external stakeholders.</li><li>
Partner with product, growth, and leadership teams to identify opportunities for experimentation and optimization.</li><li>
Translate complex data into clear, actionable recommendations that guide strategic decision-making.</li></ul>
What We&rsquo;re Looking For
Non negotiable qualities<ul><li>
Analytical rigor: Ability to dig deep into data and uncover actionable insights.</li><li>
Highly autonomous: Thrives in ambiguity and can independently deliver outcomes.</li><li>
Strong communication skills: Can distill complex findings into clear narratives for technical and non-technical audiences.</li><li>
Growth mindset: Curious, resourceful, and eager to take ownership of new challenges.</li></ul>
Minimum Qualifications<ul><li>
2-4 years of experience in business analysis, product analytics, growth analytics, or a related analytical field.</li><li>
Strong skills in SQL and data visualization tools (e.g., Tableau, Looker, or similar)</li><li>
Advanced proficiency in Excel/Google Sheets.</li><li>
Experience working with SaaS products or in fast-paced, early-stage environments.</li><li>
Track record of influencing decisions through data-driven insights.</li></ul>
Why Join Metal?
You&rsquo;ll be part of building Metal&rsquo;s sales org from the ground up, with clear paths for growth as we scale. This is an opportunity to work directly with founders, focusing on sales optimization processes with some of the most ambitious startups. You'll have the opportunity to shape the blueprint of how elite sales is done from Pakistan to global markets.</div>

Sales Operations Analyst

Systems Limited

<div>
 
 This role focuses on managing end-to-end proposal development, bid coordination, and presales activities within the Banking and Financial Services domain. The candidate will work with cross-functional teams to create compelling proposals, generate pipeline opportunities, support client engagements, and contribute to content development that drives business growth.
 
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 1. Proposal Creation &amp; Management
 
 
 <ul>
 <li>
 Create winning proposals by responding to RFPs, RFQs, and proactive bids.
 </li>
 <li>
 Collaborate with banking teams to define win strategies, evaluate competition, and develop differentiated value propositions.
 </li>
 <li>
 Manage end-to-end bid processes, including creation and execution of bid plans.
 </li>
 <li>
 Coordinate with Finance, Legal, Service Delivery, Business Consulting, and Technology teams for pricing, implementation plans, solution details, tools, technologies, and effort estimates.
 </li>
 </ul>
 
 
 2. RFI &amp; Capability Responses
 
 
 <ul>
 <li>
 Develop high-quality responses to RFIs and capability questionnaires.
 </li>
 <li>
 Showcase company strengths and domain expertise within banking and financial services.
 </li>
 </ul>
 
 
 3. Pipeline Generation
 
 
 <ul>
 <li>
 Identify new opportunities across new and existing clients.
 </li>
 <li>
 Drive demand generation activities through proactive outreach, analyst/advisor engagement, and relationship leveraging.
 </li>
 </ul>
 
 
 4. Knowledge &amp; Content Management
 
 
 <ul>
 <li>
 Enhance existing sales and marketing collateral such as brochures, flyers, case studies, presentations, and reusable content.
 </li>
 <li>
 Support solution walkthroughs and client sales pitches with relevant content.
 </li>
 </ul>
 
 
 5. Capability Demonstrations
 
 
 <ul>
 <li>
 Manage and coordinate client visits to ensure a strong brand experience.
 </li>
 <li>
 Develop presentation decks and supporting materials for client demos.
 </li>
 </ul>
 
 
 6. Due Diligence Support
 
 
 <ul>
 <li>
 Participate in on-site due-diligence and implementation analysis.
 </li>
 <li>
 Validate proposed solutions and refine them based on findings.
 </li>
 </ul>
 
 
 7. Sales Planning &amp; Reporting
 
 
 <ul>
 <li>
 Develop sales plans and track pipeline generation and lead progress.
 </li>
 <li>
 Provide periodic analysis, insights, and assessments on pipeline performance, wins, and losses.
 </li>
 </ul>
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 3&ndash;4+ years of experience in an international consulting environment.
 </li>
 <li>
 Strong experience in the
 
 Banking / BFS (Banking &amp; Financial Services)
 
 domain across global regions.
 </li>
 <li>
 Experience with
 
 Temenos
 
 and
 
 Microsoft CRM
 
 is a strong plus.
 </li>
 <li>
 Excellent oral, written, and analytical skills.
 </li>
 <li>
 Proficiency in
 
 MS Word, MS Visio, and PowerPoint
 
 .
 </li>
 <li>
 Minimum Bachelor&rsquo;s degree:
 
 BBA, BA in Social Sciences, Economics
 
 , or related fields.
 </li>
 </ul>
 
 
</div>

Presales Consultant – Banking & BFS

The Plum Tree Group

<div>Nature: Onsite 
Location: Karachi &ndash; Shahre Faisal 
Remote | Onsite 
Job Type: Full-Time 
Experience Required: Minimum 2 Years (B2B Sales &ndash; US Market) 
Shift: Evening (06:30 PM - 02:30 AM) 
 (06:30 PM - 12:00 AM) - For Females Only 
 
About Us: 
The Plum Tree Group is an award-winning interactive agency dedicated to designing, building, and bringing to market customized, memorable, and meaningful digital products, solutions, and experiences. Since 2006, we&rsquo;ve helped over 300 start-ups and Fortune 500 clients grow their online businesses. We focus on Information Technology, Business Process Outsourcing, Marketing and Communications, Consulting, and Micro Venture Support Services. Our team is a certified partner with several leading platforms powering digital transformation, including Salesforce, Velocity, Shopify, Google Partner, and the AWS Partner Network, among others. 
As we expand our local sales team, we&rsquo;re looking for a proactive and experienced Senior Appointment Setter to help us scale our reach and impact in the US market. 
 
Job Description: 
As a Senior Appointment Setter, your main responsibility will be to identify, connect, and engage with potential B2B leads via LinkedIn and convert those conversations into demo bookings for our sales team. This role is ideal for someone who&rsquo;s resourceful, goal-driven, and comfortable with B2B communication in a digital-first environment. 
 
Key Responsibilities:<ul><li>
Conduct targeted outreach to ideal B2B prospects on LinkedIn (Decision-Makers, Sales Leaders, Directors, CEOs etc.)</li><li>
Craft and personalize messages to spark interest in our CRM solution.</li><li>
Qualify leads and schedule product demos with the sales team.</li><li>
Use tools like LinkedIn Sales Navigator to identify potential customers.</li><li>
Maintain detailed records of outreach activity and performance metrics in our CRM.</li><li>
Collaborate closely with marketing and sales to refine messaging and improve conversion rates.</li><li>
Continuously test and optimize outreach strategies for better engagement and demo bookings.</li></ul> 

Requirements:<ul><li>
Experience in LinkedIn outreach, lead generation, or outbound sales (preferably in a</li><li>
B2B tech or SaaS environment).</li><li>
Strong written communication skills with the ability to personalize and build rapport quickly.</li><li>
Familiarity with LinkedIn Sales Navigator and outreach automation tools (e.g., Lemlist, Expandi).</li><li>
Experience with GHL (Go-High Level) is preferred.</li><li>
Ability to work independently, manage your pipeline, and meet weekly/monthly demo booking targets.</li><li>
Prior experience working with CRM tools like Salesforce, HubSpot, Zoho, or similar.</li><li>
Experience in Account-Based Marketing (ABM) &mdash; creating personalized campaigns for high-value clients/accounts will be considered a strong advantage.</li><li>
Must have a strong LinkedIn presence with at least 3,000+ professional connections, including a significant number of US-based C-Suite executives.</li></ul> 

Preferred Attributes:<ul><li>
Experience of booking demos for SaaS products or CRM platforms.</li><li>
Understanding of the sales funnel and lead qualification.</li><li>
A proactive mindset and results-driven approach to outreach.</li><li>
Experience or certification in GHL (Go-High Level).</li></ul> 

What We Offer:<ul><li>
Comprehensive compensation package (base + commission).</li><li>
Remote flexibility and autonomy.</li><li>
Pick and Drop (For Females Only).</li><li>
A fun, entrepreneurial start-up environment.</li><li>
Mentoring and coaching in an environment that provides support to help you succeed.</li><li>
Paid leaves.</li><li>
Health Insurance.</li><li>
Employee perks.</li><li>
A diverse and international team.</li><li>
An entrepreneurial environment with room for growth.</li><li>
Ongoing professional training and mentorship.</li><li>
Career growth opportunities in a global &amp; innovative company.</li><li>
A collaborative and results-driven team culture.</li></ul> 

NOTE: Salary commensurate with experience. 
 
How to Apply: 
Apply directly or send your resume and a short cover letter to saadali@plumtreegroup.net with the subject: Senior Appointment Setter &ndash; B2B 

2j4r7dXpML</div>

Senior Appointment Setter - B2B

LW Group

<div>
 
 With over 20 years of experience, LW Group has established itself as a trusted partner, specializing in raw material trading and supply chain management, operating across 31 countries. Though modest in size compared to industry giants, our agility, innovation, and commitment to efficiency have positioned us as a reliable and forward-thinking player in the market.
 
 
 Our sales team relies heavily on accurate, timely data to drive commercial strategy and support decision-making. We are seeking a
 
 Junior Data Analyst
 
 to support our Sales Department by collecting, analyzing, and maintaining high-quality datasets that contribute directly to business growth.
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Collect, clean, and organize data from internal systems and external online databases.
 </li>
 <li>
 Prepare weekly, monthly, and ad-hoc reports to support the sales team&rsquo;s performance tracking and strategic planning.
 </li>
 <li>
 Assist in analyzing data to identify trends, patterns, variances, and early insights.
 </li>
 <li>
 Maintain data accuracy, consistency, and completeness across all sources.
 </li>
 <li>
 Support the sales team with data extraction, list building, and dashboard updates.
 </li>
 </ul>
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in data analysis or a related field (Fresh graduates with strong skills may also apply).
 </li>
 <li>
 Bachelor&rsquo;s degree in Mathematics, Statistics, Data Science, Economics/Econometrics, or a related discipline.
 </li>
 <li>
 Strong analytical mindset with excellent problem-solving skills.
 </li>
 <li>
 Proficiency in Microsoft Excel (lookup functions, pivot tables, basic formulas).
 </li>
 <li>
 High attention to detail and ability to work with large or unstructured datasets.
 </li>
 <li>
 Fluent in English (written and spoken).
 </li>
 </ul>
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Basic knowledge of SQL, Python, or other data analysis tools.
 </li>
 <li>
 Familiarity with CRM systems (Salesforce preferred).
 </li>
 <li>
 Experience using online databases, data-extraction tools, or scraping utilities.
 </li>
 </ul>
 
 
 
 
 Why Join LW Group
 
 
 <ul>
 <li>
 Opportunity to work with a global trading and logistics leader.
 </li>
 <li>
 Gain international exposure and hands-on experience supporting a global sales team
 </li>
 <li>
 Dynamic, multicultural, and growth-oriented work environment.
 </li>
 <li>
 Career development opportunities with a company operating in 31 countries.
 </li>
 </ul>
 
 
</div>

Junior Data Analyst - Sales Team

Explore 1550+ Senior business analyst crm in Karachi Pakistan this December. Find roles across top companies and apply now to boost your career.

1550 senior business analyst crm jobs IN Karachi Pakistan

Senior Business Analyst - CRM

Senior Business Analyst - CRM

Microsoft Dynamics 365 Expert

Sales Operations Analyst

Presales Consultant – Banking & BFS

Senior Appointment Setter - B2B

Junior Data Analyst - Sales Team