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senior business analyst

DT One

Senior Business Analyst - DT One Location: Dubai, United Arab Emirates About DT One DT One operates a global network for mobile top up solutions and innovative mobile rewards. By using smarter mobile technology solutions we enable more people in emerging economies to be more connected more often - so that no one is left out. Through our network of over 1,500 partners we interconnect over 550 mobile operators in 160 countries, with a market of more than five billion consumers. The DT One team is headquartered in Singapore with regional offices in Barcelona, Dubai, London, Manila and Miami. DT One is committed to empowering people and businesses through accessible and reliable mobile top ups and digital non cash micropayments, and is poised to play a pivotal role in shaping the future of cross border micropayments and digital value payments. Context of the role DT One is looking for a Senior Business Analyst to support our growth by gathering, analyzing, and documenting business requirements-translating them into functional specifications and actionable insights. You will be working with large datasets, performing gap analyses, and visualising business processes using tools including sequence diagrams. This role bridges the gap between business needs and technical implementation, enabling data driven decisions that improve products and operations. Experience in fintech or digital payments, particularly in prepaid products, telco integrations, cross border value flows, and FX, will be highly advantageous. What you'll do <ul> <li>Collaborate with internal and external stakeholders to gather business requirements and translate them into functional specifications, describing business requirements (stories, flows, diagrams) for engineers and architects.</li> <li>Analyze large datasets to extract insights that drive product strategy and business decisions.</li> <li>Create visual representations of business processes and data insights using tools like Tableau, Excel, and similar tools.</li> <li>Identify discrepancies between current and target states, providing actionable recommendations.</li> <li>Assist in User Acceptance Testing (UAT) and in preparing internal training materials to ensure team readiness.</li> <li>Update the Product Knowledge Base with accurate documentation, FAQs, and training materials.</li> </ul> Key Requirements <ul> <li>Bachelor's degree in Business Administration, Information Systems, Data Analytics, or a related field.</li> <li>5+ years in a Business Analyst role, ideally within the fintech or banking industry.</li> <li>Familiarity with Jira and Confluence.</li> <li>Use case modelling and UML notation experience is a considerable advantage.</li> <li>Technical writing experience is a plus.</li> <li>Proficient in data analysis and visualization tools (Tableau, Excel) and process mapping.</li> <li>Basic understanding of Agile methodologies.</li> <li>Strong analytical, problem solving, and communication skills, with attention to detail and a collaborative approach.</li> <li>Previous UX experience in B2C funnels (Figma, onboarding, conversion funnels).</li> </ul> Referrals increase your chances of interviewing at DT One by 2x. Get notified about new Senior Business Analyst jobs in Dubai, United Arab Emirates. Seniority level Mid Senior level Employment type Full time Job function Research, Analyst, and Information Technology

Senior Business Analyst

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040. 
What you'll be doing
As a Senior Business Analyst in our Property Management department, you will provide analytical, reporting, and strategic insight support to the Retail Property Development team. This role combines business analytics, financial modelling, data management, and innovation (including AI applications) to enable data-driven decisions around store expansion, relocation, refurbishment, and optimization of Chalhoub Group&rsquo;s retail portfolio across the region.
You will act as the analytical backbone of the property-development function &mdash; ensuring all decisions regarding site selection, cost efficiency, and portfolio performance are guided by accurate, timely, and actionable insights. 
Your responsibilities will include the following: 
Reporting, Insights &amp; Analytics:<ul>
<li>
Design, build, and maintain dashboards and automated reports to track KPIs related to store openings, lease performance, occupancy cost ratios, and development project timelines.</li>
<li>Partner with leasing, finance, and operations teams to ensure accurate and timely data capture for property and project metrics.</li>
<li>Provide data-driven insights on performance trends, highlighting risks, opportunities, and recommendations for improvement.</li>
<li>Develop forecasting and scenario models to assess the impact of various market and financial conditions on property decisions.</li>
<li>Present clear, visual, and concise insights to Leadership and senior stakeholders through storytelling dashboards and presentations
</li></ul>Cost Optimisation &amp; Financial Insights:<ul>
<li>
Support financial modelling and business cases for new developments and renovations, assessing CAPEX, rent levels, build-out costs, and expected ROI.</li>
<li>Identify cost-saving opportunities across leases, construction, and operations through comparative analytics and benchmarking.</li>
<li>Collaborate with Finance to ensure alignment between project budgets, forecasts, and actual spend, providing variance analysis and insights to Leadership.</li>
<li>Track and report on occupancy cost ratios, lease terms, and profitability metrics to drive portfolio optimisation.</li>
</ul>
Marketing Insights &amp; Market Intelligence Liaison:<ul>
<li>
Partner with Market Intelligence teams, Country Management teams and to align retail-property decisions with brand and consumer trends.</li>
<li>Provide insights on consumer behaviour, retail format trends, and mall traffic patterns that inform store placement and format strategies.</li>
<li>Translate marketing intelligence into actionable inputs for property-development projects, ensuring store locations support brand positioning and experiential retail objectives.</li>
</ul>
Database Management &amp; Data Governance:<ul>
<li>
Oversee and continuously enhance the Retail Property Development department database, ensuring data accuracy, consistency, and usability for analytics.</li>
<li>Develop and maintain data taxonomies and metadata structures that support cross-functional integration (leasing, finance, 3D, etc.).</li>
<li>Use advanced analytics tools to automate data validation, reporting, and performance tracking processes.</li>
<li>Drive adoption of data-driven culture within the Property Development team by promoting best practices in data quality and analysis.</li>
</ul>
Innovation &amp; AI Integration:<ul>
<li>
Explore and implement AI-driven tools and predictive analytics to improve forecasting accuracy (e.g., rent prediction models, site performance scoring).</li>
<li>Identify opportunities for automation of reporting and analysis through AI and machine learning applications.</li>
<li>Partner with Group Digital or Data Science teams to develop innovative analytical models that enhance decision-making in site selection, budgeting, and lease optimization.</li>
<li>Stay abreast of emerging technologies and trends in proptech and retail analytics to bring forward continuous innovation in the function.</li>
</ul>
Cross-Functional Collaboration:<ul>
<li>
Act as the analytical link between Property Development, Finance, Accounting, Leasing, Marketing, and Operations.</li>
<li>Support executive presentations and business reviews with concise and visually impactful data storytelling.</li>
<li>Ensure alignment between project objectives, financial constraints, and strategic business goals.</li>
</ul>
What you&rsquo;ll need to succeed
<ul><li>You are a finance graduate.</li>
<li>You possess at least 3 to 8 years of exposure in real estate, leasing, and finance within a retail company.</li>
<li>You preferably are an Arabic speaker.</li>
<li>You have hands-on experience in project management, data management, and analysis.</li>
<li>You are proactive, adaptable, and solution oriented, with excellent interpersonal skills.</li>
<li>You have advanced Excel capabilities, including financial modelling and scenario analysis.</li>
<li>You have practical experience with data-visualization tools such as Power BI and Tableau.</li>
<li>
</li></ul>What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Senior Business Analyst - Property Management

Hays

<div>
 
 
 Job Purpose
 
 
 
 The Senior Business Analyst plays a vital role in shaping and delivering digital initiatives that enhance the end-to-end customer journey. This role bridges the gap between business needs, customer expectations, and technology solutions by gathering and analyzing requirements, identifying process improvements, and supporting the successful delivery of digital products and services.
 
 
 
 
 
 Working closely with Product Owners, UX designers, developers, and key stakeholders, the Business Analyst ensures that digital solutions are user-centered, strategically aligned, and operationally viable.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Requirements Gathering &amp; Analysis (30%)
 
 
 <ul>
 <li>
 Collaborate with product owners, stakeholders, and users to gather business and functional requirements.
 </li>
 <li>
 Conduct discovery sessions, workshops, and interviews to understand user needs and pain points.
 </li>
 <li>
 Elicit, analyze, and document functional and non-functional requirements.
 </li>
 <li>
 Translate insights into user stories, acceptance criteria, and process flows.
 </li>
 <li>
 Validate requirements against business objectives and customer experience principles.
 </li>
 <li>
 Document current (&ldquo;as-is&rdquo;) and target (&ldquo;to-be&rdquo;) business processes using standard tools.
 </li>
 <li>
 Identify opportunities for digital enablement, process automation, or data-driven improvements.
 </li>
 </ul>
 
 
 
 
 
 Digital Product Support (20%)
 
 
 <ul>
 <li>
 Support digital product teams in backlog prioritization, sprint planning, and refinement.
 </li>
 <li>
 Clarify requirements for designers and developers throughout the delivery lifecycle.
 </li>
 <li>
 Help prioritize features based on business value, technical complexity, and user need.
 </li>
 <li>
 Ensure traceability of requirements and manage scope alignment across the project lifecycle.
 </li>
 <li>
 Support User Acceptance Testing (UAT) by defining test cases and validating outcomes.
 </li>
 </ul>
 
 
 
 
 
 Guest Experience &amp; Journey Mapping (20%)
 
 
 <ul>
 <li>
 Map current and future state customer journeys across digital channels.
 </li>
 <li>
 Identify gaps, inefficiencies, or opportunities to enhance the digital customer experience.
 </li>
 <li>
 Work with UX designers to ensure solutions align with user expectations and accessibility standards.
 </li>
 <li>
 Advocate for human-centered design and consistency across touchpoints (e.g., app, web, kiosk).
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Collaboration &amp; Communication (20%)
 
 
 <ul>
 <li>
 Act as a liaison between business teams, digital, technology, and external vendors.
 </li>
 <li>
 Prepare clear and concise documentation, presentations, and visuals to communicate findings and recommendations.
 </li>
 <li>
 Support workshops, stand-ups, retrospectives, and demos as part of Agile delivery.
 </li>
 <li>
 Ensure alignment between technical delivery and business objectives.
 </li>
 </ul>
 
 
 
 
 
 Insight, Reporting &amp; Continuous Improvement (10%)
 
 
 <ul>
 <li>
 Monitor key digital product metrics and customer feedback to identify trends and improvements.
 </li>
 <li>
 Support A/B testing, prototype validation, and analytics interpretation.
 </li>
 <li>
 Recommend enhancements to tools, processes, or content based on evidence and best practices.
 </li>
 <li>
 Contribute to lessons learned and knowledge sharing across teams.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in business, IT, Computer Science, Engineering, or related field.
 </li>
 <li>
 
 Experience:
 
 Overall: 3&ndash;5 years
 </li>
 <li>
 Relevant: 3&ndash;5 years in Business Analysis, Digital Transformation, Solution Design, and Process Mapping.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Tools:
 
 
 <ul>
 <li>
 Expertise with DXP platforms, Headless CMS &amp; Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP and personalization engines, eCommerce, loyalty platforms.
 </li>
 <li>
 Experience in Agile methodologies.
 </li>
 </ul>
 
 
</div>

Senior Business Analyst – Digital Customer Experience

Ceenex Global LLC

We're Hiring: Sr Business Analyst - Digital Customer Experience! The Business Analyst &ndash; Digital Customer Experience plays a vital role in shaping and delivering digital initiatives that improve the end-to-end guest journey. This role bridges the gap between business needs, customer expectations and technology solutions by gathering and analyzing requirements, identifying process improvements and supporting the successful delivery of our digital products and services.Working closely with Product Owners, UX designers, developers and key stakeholders, the Business Analyst ensures that digital solutions are user-centered, strategically aligned and operationally viable.Location: Dubai, United Arab Emirates Work Mode: Work From Office Role: Sr Business Analyst - Digital Customer ExperienceSalary - 22000 AED + Benefits (Negotiable)Experience - 5 to 15 yearsWhat You'll Do:Requirements Gathering &amp; AnalysisDigital Product SupportGuest Experience &amp; Journey MappingStakeholder Collaboration &amp; CommunicationInsight Reporting and Continuous ImprovementSkills, Tools, and Systems Experience:Expertise with DXP platforms, Headless CMS &amp; Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP and personalization engines, eCommerce, loyalty platformsExperience in Agile methodologiesCore Activities Experience:Business Analyst, Digital, Transformation, Solution Design, Process Mapping Communication, Stakeholder Engagement, Digital Transformation Project Support and Reporting.Skills:&middot; Expertise in DXP (Digital Customer Experience); Digital Guest Experience; stakeholder engagement&middot; Creates Business cases.&middot; Agile process&middot; B2C ImplementationReady to make an impact? Apply now and join us on this exciting journey!Job Type: Full-timePay: AED20,000.00 - AED22,000.00 per month

Sr. Business Analyst -Digital Customer Experience

The Cigna Group

<div>Engaging with business stakeholders to elicit and define business project scope, business requirements and workflows as related to assigned projects or new intake items. The successful candidate in this position will have good work experience and a desire to work in a culturally diverse organization. This position will report into the business and is not an IT Business/Systems Analyst position.
Main Duties/Responsibilities:
Lead and manage complex projects independently, ensuring timely delivery and adherence to project goals. Document all detailed business requirements within internally approved systems using Scaled Agile Methodology (Composing Epics) Engage with senior business leads to understanding new project scope, creating scope statements and detail scope requirements as required for the portfolio and project intake process. Document and oversee system integration requirements involving legacy platforms, third party solutions by acting as a liaison between business units and technology teams ensuring clear communication and delivery. Build an extensive knowledge of business operation to analyze current work procedures and practices. Investigate, evaluate and report alternative solutions to business needs ensuring compliance with the regulatory standards and enterprise architecture guidelines. Collaborate closely with IT Business Systems Analysts to ensure business processes align with technology solutions. Will participate in some systems analysis design sessions as needed. Lead the user acceptance test cases in collaboration with business stakeholders. Oversee the execution of user acceptance testing ensuring thorough validation of business requirements. Monitor, track and report UAT defects while coordinating with the QA test team for defect remediation and ensuring timeline resolution.
Experience/Qualifications Required:<ul><li>
Bachelor&rsquo;s degree in business, finance, information management or a related discipline. A Master&rsquo;s degree is preferred.</li><li>
5-10 years of business analysis work preferably in insurance or financial services sector with a proven track record of leading complex projects.</li><li>
Extensive experience in the analysis and interpretation of business requirements across all aspects of transacting insurance or financial services business.</li><li>
In depth understanding of UAE insurance market and regulations.</li><li>
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.</li><li>
Proven ability to lead the analysis and support of the production of project proposals or business cases.</li><li>
Demonstrate expertise in the business process re-engineering and optimization.</li><li>
Experience creating user acceptance testing documentation and leading UAT process</li><li>
Must be a proactive self-starter capable of planning and leading work sessions with minimal oversight</li><li>
Advanced proficiency in business analysis techniques such as process modeling, root cause analysis, data modeling, process mapping, and traceability.</li><li>
Deep knowledge and experience in Scaled Agile Framework and Agile methodologies.</li></ul>
Skills Required:<ul><li>
Exceptional communication skills both verbal and written with a ability to convey complex information</li><li>
Eagerness to continuously learn and adapt to new business processes and technologies.</li><li>
Strong Interpersonal skills</li><li>
Proven ability to work effectively in teams,</li><li>
Customer Focus - internal/external</li><li>
In depth business/product knowledge</li><li>
Excellent Organizational skills</li><li>
Advance time management</li><li>
Strong Negotiation skills</li><li>
Decisive Decision making</li><li>
Advanced proficiency in Microsoft applications &ndash; Word, Excel, Project, Visio</li><li>
Extensive Experience in usage of Jira, Azure Dev Ops Platforms</li><li>
Strong problem identification and problems solving skills.</li><li>
Knowledge of Scaled Agile framework</li><li>
Six sigma certifications would be a plus</li><li>
Advanced Data analysis and Interpretation</li><li>
Critical Thinking abilities</li></ul>
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

Lead Business Analyst

Salt

<div>
 
 
 Role: Senior Data Analyst
 
 
 
 
 Location: Dubai
 
 
 
 
 
 
 The Senior Data Analyst designs and executes analyses across multiple data sources. Develops dashboards and reports that provide actionable business insights. Interpret complex data using AI, machine learning, and statistical tools to uncover patterns and problems.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Responsible for analyzing complex data sets, identifying trends, and providing actionable insights to key stakeholders.
 </li>
 <li>
 Design and conduct complex analyses using statistical methods and data mining techniques
 </li>
 <li>
 Transform raw data into meaningful visualizations, dashboards, and reports
 </li>
 <li>
 Identify patterns, trends, and correlations in large datasets to support business decision-making
 </li>
 <li>
 Develop and maintain KPI metrics and performance measurement frameworks
 </li>
 <li>
 Create predictive models and forecasts to anticipate business trends and opportunities
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 7+ years of progressive experience in data, analytics, or business intelligence roles &amp; a minimum of 2 years in leadership positions managing data teams and projects
 </li>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Systems, or related field.
 </li>
 <li>
 Knowledge of programming languages such as R, Python, SQL, and have strong database design and coding skills
 </li>
 <li>
 Strong understanding of data architecture &amp; data modeling
 </li>
 </ul>
 
 
 
 
 *** Only successful candidates will be contacted ***
 
</div>

Senior Data Analyst

We're Hiring: Senior Analyst - Operations Business Systems! We are seeking a highly experienced and technically adept Airport Operations Systems Lead to oversee the implementation, integration, and operational management of critical airport systems across terminal operations, airfield operations, and baggage handling. This role is pivotal in delivering and maintaining mission critical technologies that enable safe, efficient, and seamless airport operations while driving the adoption of AI and ML-powered capabilities for smarter decision-making and optimized passenger flows.Location: Dubai, United Arab Emirates Role: Senior Analyst - Airport Operations Business SystemsSalary - 22000 to 27000 AED + BenefitsExperience - 7 to 10 yearsResponsibilities:Strategic Planning &amp; Implementation<ul><li>ACDM; Airport Systems; Airport Operation Systems.</li><li>&middot;Lead the design, deployment, and integration of airport systems supporting terminal operations (check-in, boarding, gates), airfield management (AODB, resource management, surveillance systems), and baggage handling (BHS, BRS, Baggage Track &amp; Trace).</li><li>&middot;Define technical and operational requirements in alignment with airport strategic goals, safety standards, and future capacity planning.</li><li>&middot;Collaborate with internal and external stakeholders, consultants, and solution providers to ensure systems are implemented on schedule, within scope, and meet all performance and quality benchmarks.</li></ul>Qualifications:&middot;Bachelor&rsquo;s degree in Engineering, Information Technology, or Aviation Management; master&rsquo;s degree preferred.&middot;In-depth knowledge of:I. Terminal systems (CUTE/CUPPS, CUSS, FIDS, BRS, Security Screening)II. Airfield systems (AODB, RMS, Surface Movement, Airport Surveillance, GMS)III. Baggage systems (BHS, SCADA, integration with airline DCS and BRS)&middot;Experience in designing or implementing AI/ML-enabled systems to support data-driven operations.&middot;Familiarity with aviation standards (IATA, ICAO, ACI),and ITSM frameworks (e.g., ITIL).Ready to drive operational excellence? Apply now and let's innovate together!Job Type: Full-timePay: AED22,000.00 - AED27,000.00 per month

Sr Analyst - Airport Operation Systems

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