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senior change manager delivery service partner

Q-Express Documents Transport

DescriptionThe Senior Change Manager (SCM) serves as an orchestrator and coordinator of transformation across the entire delivery network. They support large-scale projects impacting DSPs. This individual contributor doesn't just manage change—they architect it. From the moment a Project Owner (PO) submits a request until well after implementation, the SCM ensures every transition is smooth, purposeful, and impactful. They do so by using their expertise and judgment to distill diverse inputs from large stakeholder groups. SCMs determine the right outcomes, inform decisions, and suggest long-term solutions. This work is both tactical and strategic and requires them to handle complex (often significantly complex) problems and escalations.Their scope spans the entire delivery ecosystem—from Amazon Logistics (AMZL) and Amazon XL (AMXL) to Same Day (SD), Sub Same Day (SSD), and eventually A-Now and A-Rush operations. With this comprehensive view, SCMs act as guardians of both Delivery Service Partners (DSP) and Delivery Associate (DA) experiences, carefully balancing innovation with operational stability.This role is underpinned by its preventive approach. Working closely with many stakeholders and operational CMs to identify potential roadblocks before they materialize. They're problem-preventers, and when challenges arise, they collaborate with POs to develop robust mitigation strategies, sometimes making the tough call to red-light a project if necessary.Beyond just managing change—they're custodians and advocates of Amazon's Day 1 culture, enabling us to innovate at speed and scale whilst ensuring we take the DSPs with us and that pace is sustainable. Key job responsibilities- Complexity: The SCM is required to navigate and coordinate all conflicting priorities to ensure smooth deployment and communication. They understand the interdependencies of the business problems they help solve (e.g., aligned workflows, customer requirements, process limitations, legal or compliance requirements, program support, etc.) and they prioritize through data-driven contributions. They are able to make a case for project priorities and/or appropriate program adoption to achieve a desired business outcome, resolve a deficiency, or unblock delivery.- Scope and Influence: The SCM develops working backwards plans for projects to support POs and ensure all viewpoints are sought, considered, and incorporated into project development prior to deployment. They possess relevant understanding and experience in operational processes and workflow, and they provide technical/operational guidance to the teams, managers, and field personnel on their projects. They facilitate projects that feed into director and VP goals.- Ambiguity: The SCM proactively identifies risks and brings them to the attention of the team and stakeholders with plans for mitigation before they become roadblocks. These efforts require them to collaborate with and influence multiple teams, e.g., legal, finance, and pricing, in and/or across organizations at the AMET level.- Communication: The SCM communicates ideas effectively, verbally and in writing, to a wide range of audiences. They foster a constructive dialogue, harmonize discordant views, provide tailored recommendations, and lead the resolution of contentious issues (build consensus). They partner successfully with project and program managers, WW stakeholders, DSPs, and business partner teams. Basic Qualifications- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree Preferred Qualifications- 3+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field<div> </div>

Senior Change Manager, Delivery Service Partner

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
The Senior Change Manager (SCM) serves as an orchestrator and coordinator of transformation across the entire delivery network. They support large-scale projects impacting DSPs. This individual contributor doesn't just manage change&mdash;they architect it. From the moment a Project Owner (PO) submits a request until well after implementation, the SCM ensures every transition is smooth, purposeful, and impactful. They do so by using their expertise and judgment to distill diverse inputs from large stakeholder groups. SCMs determine the right outcomes, inform decisions, and suggest long-term solutions. This work is both tactical and strategic and requires them to handle complex (often significantly complex) problems and escalations.
 
Their scope spans the entire delivery ecosystem&mdash;from Amazon Logistics (AMZL) and Amazon XL (AMXL) to Same Day (SD), Sub Same Day (SSD), and eventually A-Now and A-Rush operations. With this comprehensive view, SCMs act as guardians of both Delivery Service Partners (DSP) and Delivery Associate (DA) experiences, carefully balancing innovation with operational stability. 
This role is underpinned by its preventive approach. Working closely with many stakeholders and operational CMs to identify potential roadblocks before they materialize. They're problem-preventers, and when challenges arise, they collaborate with POs to develop robust mitigation strategies, sometimes making the tough call to red-light a project if necessary. 
Beyond just managing change&mdash;they're custodians and advocates of Amazon's Day 1 culture, enabling us to innovate at speed and scale whilst ensuring we take the DSPs with us and that pace is sustainable.
 
 
Key job responsibilities 
<ul><li>Complexity: The SCM is required to navigate and coordinate all conflicting priorities to ensure smooth deployment and communication. They understand the interdependencies of the business problems they help solve (e.g., aligned workflows, customer requirements, process limitations, legal or compliance requirements, program support, etc.) and they prioritize through data-driven contributions. They are able to make a case for project priorities and/or appropriate program adoption to achieve a desired business outcome, resolve a deficiency, or unblock delivery.</li><li>Scope and Influence: The SCM develops working backwards plans for projects to support POs and ensure all viewpoints are sought, considered, and incorporated into project development prior to deployment. They possess relevant understanding and experience in operational processes and workflow, and they provide technical/operational guidance to the teams, managers, and field personnel on their projects. They facilitate projects that feed into director and VP goals.
</li><li>Ambiguity: The SCM proactively identifies risks and brings them to the attention of the team and stakeholders with plans for mitigation before they become roadblocks. These efforts require them to collaborate with and influence multiple teams, e.g., legal, finance, and pricing, in and/or across organizations at the AMET level.
</li><li>Communication: The SCM communicates ideas effectively, verbally and in writing, to a wide range of audiences. They foster a constructive dialogue, harmonize discordant views, provide tailored recommendations, and lead the resolution of contentious issues (build consensus). They partner successfully with project and program managers, WW stakeholders, DSPs, and business partner teams.</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>5+ years of program or project management experience</li><li>Experience using data and metrics to determine and drive improvements</li><li>Experience owning program strategy, end to end delivery, and communicating results to senior leadership</li><li>Bachelor's degree</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>3+ years of driving process improvements experience</li><li>Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
The Program Manager will lead and scale compliance and enforcement mechanisms within Amazon&rsquo;s Last Mile delivery network across AMET (UAE, Saudi Arabia, Egypt, Turkey). This role requires end-to-end ownership of cross-functional initiatives, strong stakeholder management, and analytical rigor. 
 
Manage and execute multiple compliance, safety, and operational programs simultaneously, ensuring timelines and deliverables are met. 
 
Collaborate with Business Coach, Legal, TRC, and Operations to implement process improvements and resolve high-impact risks. 
 
Develop and maintain SOPs, MEPs, and escalation paths that standardize enforcement and governance across delivery programs. 
 
Partner with Business Coaches (BCs) and Delivery Service Partners (DSPs) to enforce policies and drive adherence to Amazon&rsquo;s Supply Chain Standards. 
 
Investigate, document, and resolve escalations related to DSP misconduct, safety violations, or property damage cases. 
 
Lead post-incident reviews and implement preventive mechanisms to reduce recurrence. 
 
Leverage data tools (Excel, SQL, QuickSight) to monitor KPIs, analyze performance trends, and present insights to senior leadership. 
 
Drive continuous improvement initiatives to enhance compliance maturity and reduce operational risk exposure. 
 
Partner with Workforce Staffing, Social Responsability and other internal teams to ensure recruitment, onboarding, and workplace safety practices align with regulatory requirements. 
 
Key job responsibilities 
The Program Manager will lead and scale compliance and enforcement mechanisms within Amazon&rsquo;s Last Mile delivery network across AMET (UAE, Saudi Arabia, Egypt, Turkey). This role requires end-to-end ownership of cross-functional initiatives, strong stakeholder management, and analytical rigor. 
 
Manage and execute multiple compliance, safety, and operational programs simultaneously, ensuring timelines and deliverables are met. 
 
Collaborate with Business Coach, Legal, TRC, and Operations to implement process improvements and resolve high-impact risks. 
 
Develop and maintain SOPs, MEPs, and escalation paths that standardize enforcement and governance across delivery programs. 
 
Partner with Business Coaches (BCs) and Delivery Service Partners (DSPs) to enforce policies and drive adherence to Amazon&rsquo;s Supply Chain Standards. 
 
Investigate, document, and resolve escalations related to DSP misconduct, safety violations, or property damage cases. 
 
Lead post-incident reviews and implement preventive mechanisms to reduce recurrence. 
 
Leverage data tools (Excel, SQL, QuickSight) to monitor KPIs, analyze performance trends, and present insights to senior leadership. 
 
Drive continuous improvement initiatives to enhance compliance maturity and reduce operational risk exposure. 
 
Partner with Workforce Staffing, Social Responsability and other internal teams to ensure recruitment, onboarding, and workplace safety practices align with regulatory requirements. 
 
A day in the life 
You will operate at the intersection of compliance, safety, and operations &mdash; balancing tactical program delivery with strategic planning. You&rsquo;ll collaborate with local and regional teams to: 
 
Execute MEPs (Monitoring &amp; Enforcement Plans) and exit mechanisms across multiple programs (DSP1.0, 2.0, EDSP, DSPL). 
 
Manage escalations and claims across AMET with internal and third-party partners, ensuring timely and fair resolutions. 
 
Monitor vendor performance and compliance metrics, escalating cases of non-adherence through formal enforcement channels. 
 
Support training sessions, audits, and operational reviews that strengthen accountability across the DSP ecosystem. 
 
About the team 
The Network Health (NH) and Trust &amp; Safety (T&amp;S) teams work together to protect Amazon&rsquo;s Last Mile operations by driving compliance, partner accountability, and safety across the AMET region (UAE, Saudi Arabia, Egypt, and Turkey). 
 
Network Health owns the end-to-end compliance and enforcement lifecycle for Delivery Service Partners (DSPs) &mdash; from risk identification and MEP (Monitoring &amp; Enforcement Plan) management to exit governance and performance reviews. The team ensures that all DSPs operate safely, ethically, and in alignment with Amazon&rsquo;s Supply Chain Standards and local labor regulations. 
 
Trust &amp; Safety complements this work by focusing on driver-level safety, identity verification, and incident resolution programs such as Sentinel, DWEL, and DAF, ensuring that both DSPs and drivers uphold Amazon&rsquo;s zero-tolerance standards on compliance and worker welfare. 
 
This role operates at the intersection of both functions, helping deliver secure, compliant, and sustainable operations in one of Amazon&rsquo;s fastest-growing regions. 
Fluency in Turkish (spoken and written) is mandatory, as the position supports Turkish-speaking DSPs and cross-functional teams.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Speak, write, and read fluently in Turkish</li><li>3+ years of program or project management experience</li><li>3+ years of working cross functionally with tech and non-tech teams experience</li><li>3+ years of defining and implementing process improvement initiatives using data and metrics experience</li><li>Master's degree, or Bachelor's degree</li><li>Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL</li><li>Experience defining program requirements and using data and metrics to determine improvements</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>3+ years of driving end to end delivery, and communicating results to senior leadership experience</li><li>3+ years of driving process improvements experience</li><li>Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization</li><li>Experience building processes, project management, and schedules</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Program Manager , Network Health/Trust & Safety

Client of Forsyth Barnes

As the next step in their expansion, our client is seeking to appoint a new Associate Partner to join the global leadership team. Based in Dubai or Riyadh, this role offers the opportunity to advise high-profile clients internationally and drive transformational change across the sports ecosystem.
This position is ideally suited for a senior consulting professional with a passion for sport, a strong track record at a top-tier firm, and the ability to lead both client engagements and internal growth initiatives.
Key Responsibilities
<ul>
<li>Deliver high-impact, strategic advice to senior clients on value creation, audience growth, and sporting development</li>
<li>Identify and drive new business opportunities, supporting the firm s global expansion</li>
<li>Lead and manage client projects, ensuring delivery of exceptional outcomes</li>
<li>Act as a trusted advisor and thought partner to C-level stakeholders</li>
<li>Oversee client communications and problem-solving processes</li>
<li>Mentor and develop consulting teams, fostering a high-performance culture</li>
<li>Contribute to internal firm-building and leadership activities</li>
</ul>

ASSOCIATE PARTNER

Concentrix

<div><div><div>Customer Service and Support
</div><div><div><div>Location</div>
<div>Dubai, United Arab Emirates</div></div></div><div></div><div><div> 
</div>Job Title:
Operations Manager
Job Description
The Operations Manager &ndash; Customer Relations Centre will oversee the end-to-end management of client&rsquo;s multi-brand contact center, supporting all maisons to deliver a seamless, luxury-grade customer experience. This role combines operational leadership, transition/change management, and stakeholder engagement, ensuring every client interaction reflects the elegance and standards of the brand. 
The role requires a leader who can balance service excellence with operational discipline, blending data-driven management with the human touch expected of luxury brands.<h2 class="jobSectionHeader">
Essential Functions/Core Responsibilities</h2><div>
Operational Leadership</div><ul><li>
Manage daily operations across all channels (phone, email, live chat, social, e-commerce support).</li><li>
Monitor performance against SLAs, KPIs, and luxury service benchmarks.</li><li>
Drive issue resolution, escalation management, and root-cause analysis.</li><li>
Ensure workforce planning, scheduling, and staffing are optimized for service excellence.</li></ul>
Transition &amp; Change Management<ul><li>
Lead transitions for new maisons, markets, or services into the call center ecosystem.</li><li>
Oversee setup of new teams, training, and knowledge transfer. Experience is managing rebadging of resources will be an advantage</li><li>
Ensure smooth implementation of new technologies (AI, automation, CRM platforms).</li><li>
Establish governance mechanisms for change management and service continuity.</li></ul>
Client Experience &amp; Quality<ul><li>
Partner with maisons to tailor support to brand-specific tone and expectations.</li><li>
Develop a quality and training framework that ensures interactions reflect brand&rsquo;s luxury ethos.</li><li>
Translate Voice of the Customer insights into tangible improvements.</li><li>
Embed personalization and empathy into service design.</li></ul>
People Leadership<ul><li>
Recruit, coach, and develop a multilingual, multicultural team.</li><li>
Create a luxury service culture with accountability, motivation, and engagement.</li><li>
Establish career development pathways and ensure retention of top talent.</li></ul>
Governance &amp; Compliance<ul><li>
Deliver all contractual and performance commitments.</li><li>
Maintain robust reporting, documentation, and operational audits.</li><li>
Partner with compliance and brand teams to safeguard client data and brand reputation.</li></ul>
Continuous Improvement &amp; Innovation<ul><li>
Identify opportunities for process optimization and cost efficiency without compromising luxury standards.</li><li>
Champion innovation in CX delivery (digital channels, AI, proactive service).</li><li>
Benchmark against industry best practices to maintain client&rsquo;s leadership in service.</li></ul>
Stakeholder Engagement<ul><li>
Act as the primary operational partner for maisons and regional leadership.</li><li>
Provide actionable business insights, reports, and recommendations.</li><li>
Collaborate with retail, logistics, e-commerce, and CRM teams to deliver an integrated client journey.</li></ul><div></div>
Qualifications &amp; Experience<ul><li>
Bachelor&rsquo;s degree in Business, Operations, or related field (Master&rsquo;s preferred).</li><li>
10+ years of call center / CX operations experience, with at least 3+ years in leadership.</li><li>
Proven experience in luxury retail operations (either within BPO/call center outsourcing or directly in a luxury retail environment) is essential.</li><li>
Demonstrated success in transitions, implementations, or large-scale operational setups.</li><li>
Strong background in luxury, retail, hospitality, or premium service environments.</li><li>
Expertise in CRM and CX platforms (Genesys, Salesforce, Zendesk, etc.).</li><li>
Commercial acumen: experience in budgeting, cost control, and efficiency management.</li><li>
Fluent in English; other languages (Arabic, French, German, Italian etc.) are an asset.</li></ul><div></div>
Personal Attributes<ul><li>
Polished and professional presence consistent with luxury service environments.</li><li>
Client-first mindset with empathy and attention to detail.</li><li>
Resilient under pressure, structured in problem-solving.</li><li>
Hands-on, collaborative, and solutions-oriented leader.</li><li>
Culturally agile and comfortable managing diverse, multilingual teams.</li></ul><div></div>
Success Measures<ul><li>
Operational KPIs: SLAs, AHT, FCR, CSAT consistently met or exceeded.</li><li>
Transition Success: New Maison/market integrations delivered on time and seamlessly.</li><li>
Quality &amp; Experience: Client feedback reflects luxury service standards.</li><li>
Stakeholder Satisfaction: Strong partnership feedback from Maisons and regional teams.</li><li>
Continuous Improvement: Measurable efficiency gains and service enhancements delivered.</li></ul><h2 class="jobSectionHeader"> 
Disclaimer</h2>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div></div></div><div></div>

Operations Manager

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Role Summary
Senior Manager, Special Projects &amp; Performance role is part of the Talabat Kitchens organizational structure. The role involves analyzing talabat&rsquo;s business performance, preparing data-driven insights for senior management, conducting in-depth market analyses to unlock topline and bottomline opportunities, leading special projects, and ensuring talabat is on track to hit PnL targets.
What&rsquo;s On Your Plate?
This role will help drive strategic projects and generate insights for the business. The individual will be working very closely with senior management and be responsible for four main scopes:
Reporting Business Performance:<ul><li>
Analyze Data: Dive into talabat&rsquo;s performance metrics, identifying key trends, anomalies, and areas for improvement.</li><li>
Prepare Reports: Create comprehensive and insightful reports for senior management, highlighting key drivers of change and actionable insights.</li><li>
Communicate Findings: Present findings in a clear and concise manner, often translating complex data into understandable recommendations for decision-makers.</li></ul>
Conducting Analytical Deep Dives:<ul><li>
Country-Specific Analysis: Perform detailed analyses of different talabat markets, focusing on identifying turnaround opportunities, growth and profitability areas.</li><li>
Cross-Functional Collaboration: Work with various departments to understand and address cross-functional issues impacting business performance.</li><li>
Strategy Development: Develop and recommend strategies based on analysis to improve overall performance and achieve business objectives.</li></ul>
Special projects:<ul><li>
Launching new products: Develop business use cases with innovative ideas and bring them to life by working on their implementation, ensuring they align with strategic goals and add value to the business.</li></ul>
Sales &amp; Revenue Performance<ul><li>
Develop and monitor performance scorecards for kitchen sales (by brand, cuisine, and location).</li><li>
Identify underperforming brands or kitchens and drive corrective action plans with the commercial team.</li><li>
Set and track revenue growth targets, order frequency, and conversion KPIs for each kitchen site.</li><li>
Partner with account managers to optimize brand mix, pricing, and promotions to maximize kitchen utilization.</li></ul>
Sales &amp; Revenue Performance<ul><li>
Build and implement operational performance dashboards (e.g. order prep time, dispatch time, kitchen uptime).</li><li>
Conduct monthly kitchen performance reviews with cross-functional stakeholders (operations, commercial, marketing).</li><li>
Benchmark operational KPIs across countries and identify best practices to improve productivity and reduce waste.</li>
Track and improve partner satisfaction (brands operating in kitchens) through performance SLAs and feedback loops. 
<li>
</li></ul>Growth Management<ul><li>
Support new kitchen launches by setting up baseline KPIs and performance tracking systems from day one.</li>
Collaborate with marketing and demand teams to drive order growth and kitchen capacity utilization. 
<li>
</li></ul>Continuous Improvement &amp; Reporting<ul><li>
Develop a performance governance framework and standardize reporting across regions.</li><li>
Automate data collection and reporting processes for faster, more accurate decision-making.</li><li>
Champion a data-driven performance culture across the kitchens team, ensuring accountability to KPIs.</li></ul>
What Did We Order?<ul><li>
Thought Leadership ability to drive innovation and impact</li><li>
Analytical Mindset strong problem-solving skills with a focus on data-driven decisions</li><li>
Curiosity eagerness to learn, explore, and drive creative solutions.</li><li>
Stakeholder Management skilled in engaging and managing diverse stakeholder interests</li><li>
Cross-Functional Collaboration effective in working with teams across different functions to achieve common goals</li><li>
Experience with financial modelling and PnL analysis strongly preferred</li><li>
Experience using SQL, BigQuery, Looker, Tableau strongly preferred</li></ul></div>

Senior Manager, Kitchens Performance

talabat

talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description The Senior Manager, Special Projects & Performance role is part of the Talabat Kitchens organizational structure. The role involves analyzing talabat's business performance, preparing data driven insights for senior management, conducting in depth market analyses to unlock topline and bottomline opportunities, leading special projects, and ensuring talabat is on track to hit PnL targets. Responsibilities <ul> <li>Analyze Data: Dive into talabat's performance metrics, identifying key trends, anomalies, and areas for improvement.</li> <li>Prepare Reports: Create comprehensive and insightful reports for senior management, highlighting key drivers of change and actionable insights.</li> <li>Communicate Findings: Present findings in a clear and concise manner, translating complex data into understandable recommendations for decision makers.</li> <li>Country Specific Analysis: Perform detailed analyses of different talabat markets, focusing on identifying turnaround opportunities, growth, and profitability areas.</li> <li>Cross Functional Collaboration: Work with various departments to understand and address cross functional issues impacting business performance.</li> <li>Strategy Development: Develop and recommend strategies based on analysis to improve overall performance and achieve business objectives.</li> <li>Special Projects: Launch new products-develop business use cases with innovative ideas and bring them to life by working on their implementation, ensuring they align with strategic goals and add value to the business.</li> <li>Sales & Revenue Performance: Build and implement operational performance dashboards (e.g., order prep time, dispatch time, kitchen uptime); develop and monitor performance scorecards for kitchen sales (by brand, cuisine, and location); identify underperforming brands or kitchens and drive corrective action plans with the commercial team; set and track revenue growth targets, order frequency, and conversion KPIs for each kitchen site; partner with account managers to optimize brand mix, pricing, and promotions to maximize kitchen utilization; conduct monthly kitchen performance reviews with cross functional stakeholders; benchmark operational KPIs across countries and identify best practices; track and improve partner satisfaction through performance SLAs and feedback loops.</li> <li>Growth Management: Support new kitchen launches by setting up baseline KPIs and performance tracking systems from day one; collaborate with marketing and demand teams to drive order growth and kitchen capacity utilization.</li> <li>Continuous Improvement & Reporting: Develop a performance governance framework and standardize reporting across regions; automate data collection and reporting processes for faster, more accurate decision making; champion a data driven performance culture across the kitchens team, ensuring accountability to KPIs.</li> </ul> Qualifications <ul> <li>Thought Leadership ability to drive innovation and impact.</li> <li>Analytical mindset with strong problem solving skills and a focus on data driven decisions.</li> <li>Curiosity and eagerness to learn, explore, and drive creative solutions.</li> <li>Stakeholder management skills, engaging and managing diverse stakeholder interests.</li> <li>Effective cross functional collaboration, achieving common goals across different functions.</li> <li>Experience with financial modelling and PnL analysis strongly preferred.</li> <li>Experience using SQL, BigQuery, Looker, Tableau strongly preferred.</li> </ul> Seniority level: Associate. Employment type: Full time. Job function: General Business. Industries: Software Development and IT Services and IT Consulting.

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8571 senior change manager delivery service partner jobs IN Dubai

Senior Change Manager, Delivery Service Partner

Senior Change Manager, Delivery Service Partner

Program Manager , Network Health/Trust & Safety

ASSOCIATE PARTNER

Operations Manager

Senior Manager, Kitchens Performance

Senior Manager, Kitchens Performance