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Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Communication Specialist
</div></div><div><div>Ref #
</div><div>229004
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 30-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><div><div><div><div><b>Description - External</b></div></div><div><p><b>
About the role</b></p><p></p><p><br>
We are currently recruiting for <b>Communication Specialist </b>for <b>Customer Contact Centers </b>in Doha.</p><p></p><p><br>
As a Communications Specialist, you play a pivotal role in ensuring transparent, timely, and engaging information flow across the international Customer Contact Centre workforce. This position requires designing, implementing, and leading a robust communications framework that effectively delivers updates on new business requirements, policy changes, and strategic initiatives. Beyond information dissemination, you are responsible for fostering a culture of collaboration and trust, driving employee engagement, and maintaining high morale throughout the organization</p><p></p><p><b><br>
Key accountabilities:</b></p><br>
<p></p><ul><li>
Design and execute a comprehensive communication strategy that spans all levels of the Customer Contact Centre, ensuring clarity and consistency.</li><li>
Collaborate cross-functionally with departments to gather critical updates and transform them into clear, concise, and engaging messages for employees.</li><li>
Deliver timely communications through diverse channels, including newsletters, emails, and digital platforms, to keep the workforce informed and connected.</li><li>
Lead and coordinate large-scale communication initiatives, such as virtual and in-person meetings, fostering alignment and engagement across teams.</li><li>
Evaluate and optimize communication effectiveness by leveraging feedback and engagement metrics to continuously refine strategies.</li><li>
Maintain a structured communication calendar to track and manage scheduled updates, campaigns, and initiatives.</li><li>
Champion employee engagement by driving programs that boost morale, such as recognition initiatives, feedback loops, and social activities.</li><li>
Ensure brand and message consistency by adhering to corporate communication standards across all Customer Contact Centers.</li><li><p>
Support organizational change by providing clear, consistent communication during system implementations and process transitions.</p></li></ul><p></p><p><b><br>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p></div></div></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p>The successful candidate will have the following qualifications and job specific skills:</p><p>
</p><ul><li>High School Qualification / Vocational Qualification /Diploma or Equivalent with Minimum 5 years of job-related experience</li><li>
Bachelor&rsquo;s Degree or Equivalent with Minimum 4 years of job-related experience.</li></ul><p><b>
Job Specific skills:</b></p><br>
<p></p><ul><li>
Fluent command of English, with excellent grammar and comprehension.</li><li>
Exceptional written and verbal communication abilities, capable of tailoring messages for diverse audiences.</li><li>
Adaptability in high-pressure environments, with proven ability to manage crises effectively.</li><li>
Strong organizational and interpersonal skills, with the capacity to handle multiple tasks and projects simultaneously.</li><li>
Collaborative mindset, able to work seamlessly across functions and with diverse teams.</li><li>
Proficiency in Microsoft Office software, including Word, Excel, PowerPoint, Communicator, and Outlook.</li><li>
Proactive and innovative approach, with the ability to identify improvement opportunities and drive change initiatives.</li></ul><p></p><p><b><br>
Preferred</b></p><br>
<p></p><ul><li>
Understanding of designing and formatting communication</li><li>
Working knowledge of photo and video-editing software</li><li>
Experience managing intranets and digital communities such as Viva Engage</li></ul><p><b>
About Qatar Airways Group</b><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=229004</div></div></div></div></div></div></div></div>

Communication Specialist

<div>
 <p>
  The Membership Communications Specialist is responsible for implementing a communication strategy for the membership programs that ensures effective, consistent, and timely communication resulting in the favorable positioning of the company, associated brands, and business entities. Develop and manage internal communication to ensure that the branding and communication activities are aligned and support the overall strategies, with measurable interventions to ensure effectiveness.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Content Creation and Management
  </strong>
 </p>
 <ul>
  <li>
   Lead all communication plans and calendars and is the focal point of contact for all membership communications matters in collaboration with the Marketing and Communications Department
  </li>
  <li>
   Create digital and print materials that highlight membership benefits, upcoming events, and exclusive content for members.
  </li>
  <li>
   Proofread all communications materials for online and print distribution to ensure consistency in branding and messaging.
  </li>
  <li>
   Direct and oversee the work of remote contractors appointed for membership comms and marketing, where applicable.
  </li>
  <li>
   Develop indicators for success and evaluate results and monitor analytics to evaluate successes and identify areas for improvement with communications campaigns and strategies.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Event Communications &amp; Coordination
  </strong>
 </p>
 <ul>
  <li>
   Support communications for member-exclusive events, such as private tours, workshops, and special previews, ensuring members receive timely and relevant information.
  </li>
  <li>
   Assist in creating pre- and post-event content, such as event highlights and testimonials, to enhance engagement.
  </li>
  <li>
   Support the team with member communication such as, but not limited to, the development of response templates, welcome letters, retention and renewal letters.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Digital &amp; Social Media Engagement &ndash; In collaboration with the Marketing Team
  </strong>
 </p>
 <ul>
  <li>
   Manage social media content related to memberships by working with the social media team to showcase member experiences and exclusive perks.
  </li>
  <li>
   Analyze social media engagement data to identify opportunities for increasing member visibility and expanding the online membership community.
  </li>
  <li>
   Generate ideas for digital content, such as behind-the-scenes videos, member stories, or interviews with the Marketing team, to share the value of membership across platforms.
  </li>
  <li>
   Coordinate the updating of content for the Membership section of the Company's website, and all newsletters, push notifications from the CRM system and the app, to members.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Collaboration &amp; Cross Departmental Coordination
  </strong>
 </p>
 <ul>
  <li>
   Partner with the membership, marketing, and visitor services teams to ensure consistent messaging and alignment on initiatives.
  </li>
  <li>
   Work closely with in house designers to create visually appealing materials that support membership communications.
  </li>
  <li>
   Ensure all materials reflect respective brand identity in terms of communications.
  </li>
  <li>
   Review first drafts and make revisions based on the feedback received.
  </li>
  <li>
   Review final productions for errors and ensure that final prints or digital copies reflect specifications.
  </li>
  <li>
   Support the Head of Memberships in special projects, including collaboration on major campaigns, new member initiatives, and partnerships.
  </li>
 </ul>
 <p>
 </p>
</div>


Memberships Communication Specialist

NAKILAT

<div>
 <p>
  <strong>
   Job Title: Senior PR Officer
  </strong>
 </p>
 <p>
  <strong>
   Reports To:
  </strong>
  Head of Public Relations
 </p>
 <p>
  <strong>
   Job Location:
  </strong>
  Doha, Qatar
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary and Purpose
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Support in development and implementation of NAKILAT&rsquo;s overall corporate communications strategy and programs. Support Head of PR for various tasks and activities for PR department.
 </p>
 <p>
  Support in plan and organize the delivery of NAKILAT&rsquo;s various events in line with the organization&rsquo;s overall strategy and ensure it reflects the required image.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Accountabilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Written Communications:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Assist in developing all written communications for the Public Relations Department, NAKILAT Voyages (in-house newsletter), NAKILAT Annual Report, corporate brochures &amp; collateral materials, reports, press releases etc. This includes translation of written and promotional materials, where required.
  </li>
  <li>
   Write and produce all stories, articles, and news for external distribution. Review and edit stories, articles and copy produced by third party writers and journalists for external audiences, in both English and Arabic
  </li>
  <li>
   Develop, write, and ensure the accuracy and content of NAKILAT website and social media accounts.
  </li>
  <li>
   Support the Head of PR in in writing and reviewing the NAKILAT portal and selects the relevant stories, news items and pictures to be used in reporting the news and current events.
  </li>
  <li>
   Support the Head of PR in organizing and managing all Joint Ventures&rsquo; written communications as well as management of graphical projects (e.g. presentations, flyers, posters, etc.)..
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Media Management:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Act under the supervision of the Head of PR, to coordinate with local and international media bodies on the necessary Media coverage for NAKILAT&rsquo;s activities and press release. This includes routine update of the media contact list.
  </li>
  <li>
   Handle company media monitoring and distribution., including periodic reporting of statistics
  </li>
  <li>
   Support the PR Department in crisis communication and emergency response drills/exercises and events.
  </li>
  <li>
   Ensure all media releases and other external communication materials are of high quality and fit for purpose.
  </li>
  <li>
   Support the production of all communication material in coordination with Head of PR and act as the custodian of maintaining and monitoring the usage of NAKILAT&rsquo;s branding, internally and externally.
  </li>
  <li>
   Take the lead in any photo or video/film productions for Nakilat or any of its Joint Ventures, under the supervision of the Head of PR.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    External Communications:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Support the Head of PR in writing copies and preparing layouts for all advertisements, banners, greetings, condolences etc. for local and international newspapers, magazines and publications.
  </li>
  <li>
   Build and sustain effective working relationships with government departments and agencies, media, stakeholders, and Q-companies (i.e. Qatar Petroleum, Qatargas, etc.) to support company objectives and help meet communications needs.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Event Management:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Support Head of PR in organizing and managing all NAKILAT and Joint Ventures&rsquo; events including Ras Laffan Industrial City visits.
  </li>
  <li>
   Support Head of PR to plan, organize and direct the activities of the Events to ensure that services are provided efficiently and effectively.
  </li>
  <li>
   Support Head of PR to ensure proper delivery of NAKILAT events and take appropriate proactive and reactive measure in case of deviations from set plans.
  </li>
  <li>
   Support Head of PR to establish NAKILAT&rsquo;s calendar of events through liaising with key stakeholders while ensuring compliance with pre-set budget and branding guidelines.
  </li>
  <li>
   Build and maintain good relationships and external contact at national and international levels with peer companies such as Qatar Petroleum, QG and other Qatari companies in addition to conferences&rsquo; planning &amp; management organizations.
  </li>
  <li>
   Handle event administration such as sending out invitations and arranging for transportation as required.
  </li>
  <li>
   Inspect event facilities when applicable, to ensure that they reflect customer requirements and event goals.
  </li>
  <li>
   Participate in the negotiating contracts with major vendors that are being dealt with from an events&rsquo; management perspective.
  </li>
  <li>
   In coordination with the Head of PR, manage the relationship with external event management agencies for the delivery of events, if required, and monitor their performance and take necessary actions.
  </li>
  <li>
   Research and execute events in a creative and different ways to raise NAKILAT&rsquo;s exposure.
  </li>
  <li>
   Consult with relevant internal and external parties to determine objectives and requirements of the different events to align event plans with those requirements.
  </li>
  <li>
   Support Head of PR to plan the provision of all needed resources to support events, including venue, caterer, equipment, presentations, printed materials, promotional items, staff uniforms, security, etc.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Result Areas
  </strong>
 </p>
 <ul>
  <li>
   Review all written communications including Annual reports, brochures, press release etc.
  </li>
  <li>
   Assist in writing copies, stories and preparing layouts for all advertisements
  </li>
  <li>
   Coordinate with Media bodies on necessary Media coverage
  </li>
  <li>
   Ensure all events and activities are delivered efficiently to the highest standard
  </li>
  <li>
   Maintain NAKILAT&rsquo;s calendar of events through liaising with key stakeholders
  </li>
 </ul>
 <li>
 </li>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications, Experience and Job Skills
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications:
   </u>
  </strong>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in English Literature, Journalism, Business Administration a or any related field
 </p>
 <p>
  &bull; A certification in a relevant discipline from an accredited institution is a plus
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Experience:
   </u>
  </strong>
 </p>
 <p>
  &bull; 5-7 years of related experience in a similar position / responsibility, preferably in a similar industry
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Job Specific Skills:
   </u>
  </strong>
 </p>
 <p>
  &bull; Excellent communications skills both oral and Written
 </p>
 <p>
  &bull; Knowledge of corporate communications best practices and standards
 </p>
 <p>
  <br/>
 </p>
</div>


Senior PR Officer

TeKnowledge

<div>
 <p>
  <strong>
   Contract
  </strong>
  : 1-year, project based contract, full-time
 </p>
 <p>
  <br/>
 </p>
 <p>
  We're seeking a proactive and fluent Marketing communicator to support the execution of the Microsoft Copilot Adoption Program across government entities in Qatar. This role is hands-on and delivery-focused, ideal for someone who thrives in fast-paced environments and is passionate about driving user engagement and adoption.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At
  <strong>
   TeKnowledge
  </strong>
  , your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress&mdash;in a place where people lead and tech empowers.
 </p>
 <p>
  You&rsquo;ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.
 </p>
 <p>
  Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development&mdash;ensuring you stay ahead in an ever-evolving world.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why You&rsquo;ll Enjoy It Here:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Be Part of Something Big
   </strong>
   &ndash; A growing company where your contributions matter.
  </li>
  <li>
   <strong>
    Make an Immediate Impact
   </strong>
   &ndash; Support groundbreaking technologies with real-world results.
  </li>
  <li>
   <strong>
    Work on Cutting-Edge Tech
   </strong>
   &ndash; AI, cybersecurity, and next-gen digital solutions.
  </li>
  <li>
   <strong>
    Thrive in an Inclusive Team
   </strong>
   &ndash; A culture built on trust, collaboration, and respect.
  </li>
  <li>
   <strong>
    We Care
   </strong>
   &ndash; Integrity, empathy, and purpose guide every decision.
  </li>
 </ul>
 <p>
  We&rsquo;re looking for innovators, problem-solvers, and experts ready to drive change and grow with us.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We Are TeKnowledge. Where People Lead and Tech Empowers.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Execute communication and engagement activities to support Copilot rollout.
  </li>
  <li>
   Coordinate logistics for workshops, training sessions, and stakeholder meetings.
  </li>
  <li>
   Develop and localize Arabic-language content, including emails, guides, and visuals.
  </li>
  <li>
   Support internal reporting and feedback collection from participating entities.
  </li>
  <li>
   Ensure timely delivery of program milestones and maintain high-quality execution standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Minimum 3 years of experience in marketing and communications.
  </li>
  <li>
   Native Arabic speaker with strong written and verbal communication skills in both Arabic and English.
  </li>
  <li>
   Highly organized, proactive, and detail-oriented.
  </li>
  <li>
   Comfortable working with digital tools and collaborating across teams.
  </li>
  <li>
   Experience in government or tech-related projects is a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  This role is crucial to ensuring the successful implementation of the Microsoft Copilot Adoption Program. With a large and diverse stakeholder base, we need a dedicated Arabic-speaking specialist who can:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Communicate clearly and fluently
   </strong>
   with government teams in their native language.
  </li>
  <li>
   <strong>
    Coordinate and deliver
   </strong>
   program activities efficiently and on time.
  </li>
  <li>
   <strong>
    Support engagement and adoption
   </strong>
   by translating technical concepts into accessible, localized content.
  </li>
  <li>
   <strong>
    Ensure consistency and quality
   </strong>
   across all touchpoints of the program.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  TeKnowledge is an equal opportunity employer, and we believe in celebrating &ndash; diversity, equity, and inclusion. We are committed to building an equitable environment by providing fair employment opportunities in our communities without regard to gender, ethnicity, socio-economic background, disability, marital and veteran status. Our employees join us in adopting, celebrating, and championing our drive towards building an equitable opportunity environment. We do not and will not ask you to send or share with us any sensitive personal data.
 </p>
 <p>
 </p>
</div>


Communications Specialist

Al Adyat consultancy

<p><b>General Role</b></p><p>Responsible for leading the development and execution of comprehensive reporting frameworks that support strategic decision-making and performance monitoring in the ministry. The role promotes evidence-based governance and ensures alignment with national priorities.</p><p><b>Key Responsibilities</b></p><p>&middot; Design and maintain reporting systems that reflect government strategies and sectoral objectives.</p><p>&middot; Analyze performance data to generate actionable insights for senior officials.</p><p>&middot; Collaborate with other departments to ensure consistency and accuracy in reporting practices.</p><p>&middot; Develop interactive dashboards and visualization tools to support strategic oversight.</p><p>&middot; Contribute to public policy formulation through data-driven reporting and impact assessments.</p><p>&middot; Ensure compliance with government planning cycles and reporting mandates.</p><p><b>Required Experience</b></p><p>&middot; Minimum 15+ years of experience in strategic reporting or performance analysis, including at least 3 years in a role within a Qatari government entity.</p><p>&middot; Experience in aligning local reporting systems with international standards and benchmarks.</p><p>&middot; Strong understanding of government planning processes and reporting requirements.</p><p>&middot; Background in policy impact analysis and strategic communication with government stakeholders.</p><p>&middot; Bilingual proficiency (Arabic and English) is a must.</p><p>Job Type: Full-time</p><p>Pay: QAR10,000.00 - QAR15,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>strategic reporting or performance analysis: 10 years (Required)</li><li>in a role within a Qatari government entity: 3 years (Required)</li></ul><p>Language:</p><ul><li>Arabic  (Required)</li><li>English  (Required)</li></ul>

Senior Reporting Specialist

Qatar Foundation

<div>
 <p>
  The Senior Specialist, Digital Business Analysis will be responsible to oversee capturing, analysing, and translating business needs into actionable requirements for QF&rsquo;s digital delivery initiatives ensuring that digital solutions are designed and delivered in line with user needs, enterprise architecture, and QF&rsquo;s strategic objectives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Result Areas:
  </strong>
 </p>
 <ul>
  <li>
   Engage stakeholders to capture and validate business needs, processes, and priorities.
  </li>
  <li>
   Translate requirements into detailed specifications, process maps, and user stories.
  </li>
  <li>
   Ensure business requirements are aligned with enterprise architecture and digital delivery objectives.
  </li>
  <li>
   Facilitate workshops, interviews, and walkthroughs to ensure shared understanding of needs.
  </li>
  <li>
   Support testing and validation to confirm solutions meet agreed requirements.
  </li>
  <li>
   Identify process inefficiencies and propose improvements enabled by digital tools.
  </li>
  <li>
   Develop business requirement documents, user stories, and process flows to support digital delivery projects.
  </li>
  <li>
   Act as liaison between business stakeholders, solution designers, and developers to ensure requirements are fully understood.
  </li>
  <li>
   Assist in prioritising requirements and managing scope across projects.
  </li>
  <li>
   Support the development of acceptance criteria and participate in solution testing and validation.
  </li>
  <li>
   Provide input into business cases and benefits realisation plans for digital initiatives.
  </li>
  <li>
   Contribute to lessons learned and knowledge sharing to strengthen QF&rsquo;s digital delivery practice.
  </li>
  <li>
   Ensure compliance with QF governance, security, and data management policies.
  </li>
  <li>
   Other reasonable tasks as assigned by Supervisor.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Knowledge, Skills &amp; Experience:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Information Systems, or related discipline. Master&rsquo;s preferred. Professional qualifications in Business Analysis (e.g. CBAP, PMI-PBA) desirable.
  </li>
  <li>
   Minimum 6&ndash;8 years in business analysis, with exposure to large-scale IT or digital transformation projects.
  </li>
  <li>
   Familiarity with enterprise platforms, workflow tools, and requirements management systems.
  </li>
  <li>
   Strong process mapping, data analysis, and problem-solving abilities.
  </li>
  <li>
   Excellent interpersonal, facilitation, and documentation skills.
  </li>
  <li>
   Excellent oral and written communication skills with the ability to draft and edit a variety of written reports and communications and to articulate ideas clearly and concisely; Arabic proficiency is an advantage.
  </li>
  <li>
   Proficiency in MS Office applications.
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Specialist, Digital Business Analysis

EMFI Group Qatar

<p>EMFI Qatar Group is looking for a <b>Customer Relationship and Communication Manager</b> (Bilingual - Arabic &amp; English) for its requirements with the following qualifications:</p><p><b>Qualification: </b></p><ul><li>BSc or equivalent degree in media/Communication/relevant faculty from a recognized university</li><li>10 years of demonstrated experience in Public Relation and communications</li><li>Arabic and English Language Fluency essential</li></ul><p><b>Principal Accountabilities:</b></p><ul><li>Senior Communications Manager with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector</li><li>Coordination and reporting from Ashghal&rsquo;s Customer Relationship Management System (CRMS) based on a Microsoft dynamics platform. This will include monitoring of performance against defined SLA&rsquo;s and recommending actions for improvement</li><li>Management and coordination of external communications issued by the Project Affairs Directorate utilising multiple channels including social media platforms</li><li>Working in consultation with Ashghal&rsquo;s public relations Dept, ensure the coordination of media communications and briefings issued by the PA Directorate from time to time</li><li>Develop and manage the introduction of policies, processes and procedures designed to improve the quality of communications with customers, stakeholders and government agencies</li><li>Provide advice and support to Departments and Programme Governance Teams on the quality and content of communications</li><li>Prepare and coordinate internal and external briefing material on the progress and status of Ashghal&rsquo;s projects and programmes</li><li>Act as the primary coordinator for the preparation of the PA Directorate communicationsresponse to emergency incidents and customer complaints including the follow&#8208;up of all issues which exceed the approved SLA times for response</li><li>Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the Senior Management team</li><li>Preparation and updating the Project Affairs customer Relationship Management Plan</li><li>Support the Project Affairs Senior Management team in other tasks or communications activities as required from time to time</li><li>Experienced communications professional focusing on customer relationship management in the infrastructure sector. Competencies in all communications channels with specific skills in media communications and customer complaints management</li><li>Management and coordination of customer relationship performance and communications to best practice standards</li><li>Ensure consistency in the quality of communications with customers, stakeholders and Government Departments</li><li>Management accountability to ensure that the required governance of the department is applied on behalf of PWA</li></ul><p>Interested candidate/s may send their CV to hiringemfi2022 @gmail.com and type the code on the subject as: <b>Customer Relationship and Communication Manager</b></p><p>Job Types: Full-time, Permanent, Contract</p><p>Pay: QAR20,000.00 - QAR24,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>CSR manager: 10 years (Required)</li></ul><p>Language:</p><ul><li>ARABIC (Required)</li></ul>

Customer Relationship and Communication Manager

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