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customer service representative

senior customer service representative

VIP Doctor

Senior Customer Service RepresentativeLocation: DubaiEmployment Type: Full-timeExperience Level: Senior______________About Us:We are currently the Largest Doctor on call provider in UAE and by far the Largest Private Ambulance Service Provider in Dubai; Our Victors team is 300+ staffs with high qualifications in medical service including licensed Doctors, Nurses and Paramedics.Due to our expansion, we are looking for the qualified candidates for the position of a Senior Customer Service; Arabic &amp; European Languages is an advantage.______________Key Responsibilities:<ul><li>Answer inbound calls</li></ul><ul><li>Schedule and coordinate patient appointments</li></ul><ul><li>Provide information about services, eligibility, and care plans</li></ul><ul><li>Maintain accurate records and documentation in our CRM system</li></ul><ul><li>Handle service-related concerns and resolve issues promptly and professionally</li></ul><ul><li>Collaborate with doctors, nursing staff and field personnel</li></ul><ul><li>Follow up with clients to ensure satisfaction and care continuity</li></ul>______________Qualifications:<ul><li>Previous experience in customer service with at least 4 years, preferably in healthcare industry</li></ul><ul><li>Excellent communication and interpersonal skills</li></ul><ul><li>Proficient in Microsoft Office and CRM systems</li></ul><ul><li>Ability to multitask and stay organized under pressure</li></ul><ul><li>Empathy, patience, and professionalism when dealing with sensitive situations</li></ul><ul><li>College degree; healthcare training is a plus</li></ul>______________Qualified candidates may submit their updated CV tohr@vipdoctor247.comJob Type: Full-time

Senior Customer Service Representative

Somewhere

&nbsp;They are seeking a dedicated and experienced Senior Customer Service Representative to uphold our high standards of client engagement and support.Job SummaryWe're looking for a highly professional and articulate Senior Customer Service Representative to manage complex client inquiries and elevate our service standards. You will serve as a primary point of contact for clients, resolving issues, handling custom orders, and ensuring a seamless, luxury experience consistent with the AlanDavidNYC brand. This role requires exceptional communication skills and a deep commitment to client satisfaction.Non-negotiable RequirementsNeutral U.S. Accent: Must possess a clear, neutral U.S. accent with excellent articulation.Proper English: Flawless command of written and verbal Standard American English, including grammar, syntax, and vocabulary.Key ResponsibilitiesClient Management &amp; Resolution: Handle escalated client inquiries, complaints, and complex order issues (e.g., fit adjustments, fabric discrepancies, scheduling conflicts) with professionalism and empathy.Order Support: Assist clients with the custom ordering process, clarifying tailoring terminology, tracking order status, and coordinating logistics between the client, tailors, and production teams.Communication: Conduct high-quality client interactions via phone, email, and live chat, ensuring prompt and accurate responses that reflect the brand's luxury image.Process Improvement: Identify recurring service issues and propose solutions to management to improve overall client experience and operational efficiency.Documentation: Accurately document all client interactions, issue resolutions, and order details in the CRM system.Product Knowledge: Maintain in-depth knowledge of all AlanDavidNYC products, services, fabrics, pricing, and tailoring processes.Key RequirementsExperience: Minimum of 15-20 years of experience in a high-touch customer service role, preferably within a luxury retail, bespoke tailoring, or high-end e-commerce environment.Communication: Exceptional listening, written, and verbal communication skills, meeting the non-negotiable standards listed above.Problem-Solving: Proven ability to troubleshoot and resolve complex client problems independently and effectively.Technical Proficiency: Proficient in using CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.Interpersonal Skills: Strong emotional intelligence, patience, and the ability to maintain composure under pressure.Discretion: Ability to handle confidential client information and sensitive issues with the utmost discretion.

Customer Service Rep

Al Ghurair

Senior Officer - Customer Service at Al Ghurair Join to apply for the Senior Officer - Customer Service role at Al Ghurair. Al Ghurair Investment is a diversified family business group in the Middle East operating in seven sectors. Responsibilities <ul> <li>Greeting and welcoming customers.</li> <li>Guiding and clarifying customer queries.</li> <li>Proceeding with transactions according to RTA guidelines.</li> <li>Maintaining RTA KPI: waiting time less than 10 minutes for 80% of customers.</li> <li>Avoiding any customer complaints.</li> <li>Issuing tokens for the queue management system.</li> </ul> About Al Ghurair Founded in 1960, Al Ghurair Investment is committed to excellence, trust and responsibility, with operations across more than 20 countries and employing approximately 28,000 people. Mid-Senior level, Full-time, Other.<img src="https://www.jobg8.com/Tracking.aspx?oz7KrmCIbPSUlgebRgv9qxi2VD8Zy3YZe" width="0" height="0" />

Senior Officer - Customer Service

MedNet Global Healthcare Solutions LLC

<div>
 
 
 Senior Customer Service Officer &ndash; Medical Call Center (MCC) - (MNGHS)
 
 
 
 
 
 
 As a member of Munich Re the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking to hire a
 
 &ldquo;Senior Officer &ndash; Medical Call Center (MCC)&rdquo;,
 
 to provide exceptional customer service support to customers and/or insured members. Will handle high volume of incoming calls, chats and emails inquiries, requests, and complaints, ensure prompt and effective resolution while maintain a high level of customer satisfaction. As a senior officer you will also act as a mentor and provide guidance to junior team members and new joiners onboarding, fostering a positive collaborative team environment in accordance with the company&rsquo;s and department code of conduct and policies &amp; procedures and participate and assists in department activities and tasks as and when requested.
 
 
 
 
 
 
 Your Role:
 
 
 
 
 
 Customer Interaction:
 
 
 
 <ul>
 <li>
 Show strong communication skills, active listening and showing empathy to customer enquiries, concerns, and complaints, and provide accurate and appropriate information and/or resolution.
 </li>
 <li>
 Handle complex customer inquiries, complaints, and escalations.
 </li>
 </ul>
 
 
 
 Problem-solving and Issue Resolution:
 
 
 
 <ul>
 <li>
 Analyse and resolve complex customer issues effectively, utilizing available resources (systems and tools), knowledge base, and using advanced problem-solving skills, by following the standard operating procedures to ensure consistent and efficient handling of customer enquiries and complaints.
 </li>
 </ul>
 
 
 
 Product Knowledge:
 
 
 
 <ul>
 <li>
 Develop and maintain a comprehensive understanding of the organization&rsquo;s products or services, including features, table of benefits, terms, and conditions&hellip;etc.
 </li>
 <li>
 Stay up to date with customer servicing updates, company applications to provide accurate and relevant information to customers and/or insured members.
 </li>
 </ul>
 
 
 
 Team Collaboration:
 
 
 
 <ul>
 <li>
 Collaborate with team members, supervisors/team leaders, and other departments to share knowledge, seek assistance and provide feedback on customer issues.
 </li>
 </ul>
 
 
 
 Escalation Management:
 
 
 
 <ul>
 <li>
 Handle escalated customer issues and complaints that cannot be resolved at initial contact, ensuring proper follow-up and resolution.
 </li>
 </ul>
 
 
 
 Customer Satisfaction and Quality Assurance:
 
 
 
 <ul>
 <li>
 Strive to achieve and exceed customer satisfaction and key performance indicators (KPIs) targets by delivering exceptional customer service through maintaining adherence to SLAs and KPIs and a positive customer experience tend to participate in quality assurance activities and feedback upon requested to ensure adherence to service standards and identify areas of improvement.
 </li>
 </ul>
 
 
 
 Process Improvement:
 
 
 
 <ul>
 <li>
 Support and collaborate in identifying opportunities for process improvement and provide suggestions to enhance efficiency and effectiveness of customer service operations, by being updated on industry best practices and trends and following the company and department policies ad procedure and ensure code of conduct is always applied.
 </li>
 </ul>
 
 
 
 Adaptability and Resilience:
 
 
 
 <ul>
 <li>
 Adapt to changing circumstances, customer demands, and business requirements, while maintaining composure and professionalism in challenging situations.
 </li>
 </ul>
 
 
 
 
 
 Your profile:
 
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration and/or any equivalent; additional certifications or education in customer service is a plus.
 </li>
 <li>
 Excellent interpersonal and verbal and written communication skills (Arabic would be an advantage)
 </li>
 <li>
 Strong problem-solving and critical thinking skills and abilities
 </li>
 <li>
 Ability to handle high volume of calls and work under pressure in a fast-paced environment.
 </li>
 <li>
 Proficiency in using customer service software, systems, and any other relevant tools.
 </li>
 <li>
 Computer Literacy is required.
 </li>
 <li>
 Ability to work flexible hours /shift base, including evening, overnight, weekend, and holidays as per the business requirements
 </li>
 </ul>
 
 
 Minimum Experience:
 
 
 <ul>
 <li>
 2-3 years proven experience in a customer service role, preferably in a contact center or call center environment. Experience in the insurance and healthcare industry is a plus.
 </li>
 </ul>
 
 
 
 
 
 *Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer.
 
 
 
 
</div>

Senior Customer Service Officer

Ermenegildo Zegna Holditalia S.p.A

Senior Store Customer Advisor Senior Store Customer Advisor CompanyID (accounts for anonymous companies) 693,176 CollectionVisual & Image ManagementTeam Actively communicate customer, product and other store information within the store team to ensure customer and business needs are met. When required support the orientation of new staff through acting as learning coach or "buddy" if assigned by the Store Manager. Train other team members on new products as assigned by the Store Manager. Maintain good team work to enhance the overall team moral to create an enthusiastic sales force environment.Sales ManagementStore Operations Education/ Qualification High school qualification Preferably Chinese or Russian speakers Experience 4 to 6 years retail sales or customer service experience. Functional Competencies Selling Service Policy Policy and Compliance TB Competencies Generates Customer Delight Learning and Self Development Is Passionate and Open MindedThe Store Customer Advisor transforms the store visit into a memorable luxury shopping experience, as Brand Ambassadors they engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Thom Browne collections. The Customer Advisor builds a relationship with each customer that lasts over time, and begins with the quality of their welcome, the gestures and rituals of the selling ceremony and the provision of the highest level of service. The Customer Advisors are the trusted advisors of fashion and style, offering to the customer the highest level of sophistication and service. The role of the Customer Advisor at Thom Browne stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand. Main responsibilities: • Manage Customer Relationships and Customer Service during and after the sale • Develop a deep knowledge of the Thom Browne collections to advise customers on styling and "total looks" • Contribute to store Visual & Image • Maximize sales through retail operational excellence MAIN RESPONSIBILITIES Customer Relationships and Customer Service Provide memorable luxury in-store customer service experience by following the Thom Browne Selling Flow and acting in accordance with the Thom Browne Mindset. Demonstrates entrepreneurial mindset in developing the business. Consistently and effectively networks to attract new customers and develop a customer database. Consults with customers to discover their needs through exploring customer preferences and occasions for which the customers are shopping. Anticipates customers' expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations Creates opportunities for customers to experience multiple Thom Browne brands, products and "total looks" through demonstrating relevant yet personalized mix and match options. Promote Thom Browne Made-to-Measure service as part of the selling repertoire where appropriate to meet the customer's current and/or future needs. Utilize company provided technology to offer a complete and integrated luxury experience. Leverage "Thom Browne Stories" to support and enhance the selling ceremony Collates useful and accurate customer data and information in accordance with Thom Browne CRM procedures and guidelines. Cultivates future customer connections with Thom Browne (e.g. CRM after sales activities including Thank You notes and Follow-up phone calls). Utilizes CRM software as the primary tool for after sales communication Takes ownership of resolving customer issues or complaints with empathy, while adhering to Thom Browne customer service policies such as alteration, damage and repair, global return policies etc. Develop progressively in-depth knowledge of Thom Browne products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits. Advise customers on styling of "total looks" by providing dressing and fashion advice as regards color coordination, textures, patterns, silhouette, proportions, and functionality of garments. Solicit customer feedback on products and collections and feedback ideas and inputs back to the Store Manager. Keep up-to-date on store stock situation, adjust selling techniques and sales pitch to maximize sell-through. Perform customer garment-fitting and alteration measurements for ready-to-wear to help customers achieve "perfect fit". Understands the required standards and skills of Made-to-Measure service and when required take on the role of in-store Made-to-Measure specialist if assigned by the Store Manager. Demonstrates consistently high standards of personal grooming in accordance to Thom Browne uniform and grooming standards and guidelines. Follows Thom Browne product and gift packaging standards and guidelines to ensure Thom Browne luxury and quality image. Maintain cleanliness and tidiness of the store environment and product displays. Ensure in-store visual merchandising adheres to Thom Browne Visual Merchandising guidelines and propose improvements to the Store Manager or Visual Merchandising referent. Support Visual Merchandising set-up of store windows and displays; when required take on the role of in-store Visual Merchandising specialist if assigned by the Store Manager. Measure own performance using Thom Browne customer service and sales KPIs such as cross-selling ratio, conversion rate, average sales bill Work with the store team to execute action plans to achieve daily, weekly, monthly and yearly sales and KPI targets as assigned by the Store Manager. Propose service, product, visual and operational improvements that assist the team overcome selling challenges. Adhere to Thom Browne store operations and time and attendance policies and standards. Follows the directions of the Store Manager or appointed team member on store operational tasks that includes but not limited to stock room, inventory, cashiering, reporting duties, guest beverage service etc. Adhere to Company policies and rules in daily work.<img src="https://www.jobg8.com/Tracking.aspx?DnLcRSskKu9dgHp%2fgfByIof%2bKxrbyLnCc" width="0" height="0" />

Senior Store Customer Advisor

AVANT GARDE LOGISTICS

Key Responsibilities:Coordinate and manage shipments via sea, air, and land, ensuring timely and accurate execution.Handle all documentation related to shipments, including bills of lading, airway bills, customs documents, and other relevant paperwork.Liaise with customers, carriers, and internal teams to provide updates, resolve queries, and ensure smooth shipment flow.Monitor and track shipments to ensure timely delivery and handle exceptions or delays proactively.Maintain accurate records of shipment activities, documentation, and customer interactions.Support business development and account management teams by providing operational insights.Provide excellent customer service, addressing inquiries and concerns professionally and promptly.Qualifications &amp; Skills:Proven experience in freight forwarding, including sea, air, and land transport coordination.Sound knowledge of shipping documentation processes and regulatory compliance.Excellent communication skills, both written and verbal.Strong organizational and multitasking abilities.Proficiency in using freight management or logistics software such as JBM (Jupiter Management System) is a plus.Ability to work independently and as part of a team in a fast-paced environment.Experience:Minimum 3-5 years in customer service or operations within the freight forwarding/logistics industry.Key Competencies:Customer-focused mindsetAttention to detailProblem-solving and decision-makingTeam collaborationJob Type: Full-timePay: AED5,000.00 - AED8,000.00 per month

SENIOR CUSTOMER SERVICE EXECUTIVE (FREIGHT FORWARDING)

AkzoNobel Corporate

About AkzoNobelSince 1792 weve been supplying the innovative paints and coatings that help to color peoples lives and protect what matters most. Our world class portfolio of brands including Dulux International Sikkens and Interpon is trusted by customers around the globe. Were active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. Its what youd expect from a pioneering and long-established paints company thats dedicated to providing sustainable solutions and preserving the best of what we have today while creating an even better tomorrow. Lets paint the future together.For more information please visit2024 Akzo Nobel N.V. All rights reserved. Job Purpose Delivering high level of service to customers by managing end to end order to cash process with high level of communication with all internal and external parties in the Middle East Region. Key Accountabilities <ul><li>Managing essential day-to-day duties for the team and supervising team activities across Middle East & African countries for Powder & ASC Coatings business.</li><li>Supporting the growth of the Wood Business in Oman and working with local cos based in Oman to ensure Complete Customer Satisfaction.</li><li>Collaborating closely with Supply / Sales / Demand and Logistic and serving as the initial point of contact for any issues for protective team</li><li>To Manage and review task like OTIF SLOB and Back Orders</li><li>To manage order receipt efficiently prioritising timely order processing and good customer interactions and relationships</li><li>Manages the order-to-cash process with excellence in order processing.</li><li>Registers and processes customer orders in the ERP system received via electronic mail and phone or through other contact with the customer.</li><li>Ensures order processing is handled correct and in full and is transferred to the transporters (logistics).</li><li>Raises issues in delivery documentation and / or invoices process with Supervisor.</li><li>Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.</li><li>Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and / or alternative products).</li><li>Makes proposals for improvements on work processes.</li><li>Completes registering / filing / archiving of customer service-related documentation.</li><li>Assures cooperation between customer service and field force regarding administration of customers orders. Closely cooperates with the Planning Logistics functions to maintain consistency in approach towards customer service in the organization.</li><li>Adheres to all applicable corporate as well as site policies / procedures with regard to personal conduct / HS&EE standards and acts in compliance with all regulations.</li></ul> Education <ul><li>University graduate or equivalent.</li><li>This role requires written and spoken skills in Arabic and English languages.</li></ul> Management and General skills <ul><li>Must be able to work well under pressure and adhere to strict deadlines be able to multitask and have good interpersonal and communication skills. Must be able to work well in a team environment</li><li>MS Office (Excel / Word / PowerPoint)</li><li>Good customer service and negotiation skills. Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently</li></ul> Functional skills <ul><li>Knowledge of ERP systems and Order to cash processes in a Business-to-Business environment</li><li>Sound understanding of other functional areas : sales supply chain marketing and logistics</li></ul> Experience <ul><li>2-3 years customer service experience required</li><li>SAP experience is a distinct advantage</li></ul> Key Skills <ul><li>Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking</li></ul>At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when our organization all qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age or disability.<img src="https://www.jobg8.com/Tracking.aspx?FXIqvVuqFNjW5%2fH%2fHd1GrhuDC1p6K0r7f" width="0" height="0" />

Vacancies Customer Service Representative

Explore 7470+ Senior customer service representative in Dubai this October. Find roles across top companies and apply now to boost your career.