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senior hr business partner

Jefferies

<div>
 
 Job Description
 
 
 
 Title:
 
 Head of Human Resources &ndash; Global Capability Center (GCC)
 
 
 
 We are looking for a Head of HR for our newly established Global Capability Center (GCC) in Pune, India. You will be responsible for building, scaling, and running the full people strategy for the Jefferies GCC. In this role, you will play an important part in developing the talent, helping create the culture, and be deeply involved in governance, and the people operations framework needed to operate a high performing, innovation-driven global center.
 
 
 
 Key Responsibilities
 
 
 
 
 HR Strategy &amp; Organizational Build-Out
 
 
 
 <ul>
 <li>
 Establish the HR operating model for the GCC, aligned with Jefferies&rsquo; global people strategy, and localized for the Pune labor market.
 </li>
 <li>
 Partner with the GCC leadership team to align HR priorities with delivery demands.
 </li>
 <li>
 Build and lead the end-to-end people lifecycle for the GCC including workforce planning, onboarding, performance management, compensation including benchmarking to local market, and management of employee relations in partnership with employment legal.
 </li>
 <li>
 Establish and continuously refine organization structures, role architecture, and capability frameworks that support scaled growth.
 
 
 </li>
 </ul>
 
 Stakeholder Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Serve as the primary HR business advisor to the GCC Head and global technology leaders.
 </li>
 <li>
 Partner closely with global HR leadership including Global Head of HR, Asia Head of HR, Corporate Head of HR and Global Head of Recruiting to ensure the GCC develops as a seamless extension of Jefferies&rsquo; global organizational model.
 </li>
 <li>
 Represent the GCC HR function in global forums, governance committees, and transformation programs.
 </li>
 <li>
 Provide development, training, guidance, and leadership to new GCC HR team members.
 </li>
 <li>
 Help identify and successfully hire the GCC HR team.
 
 
 </li>
 </ul>
 
 Talent Acquisition &amp; Workforce Planning
 
 
 
 <ul>
 <li>
 Partner with recruiting leadership and global stakeholders to support the development and execution of a comprehensive hiring strategy. This will include contributing to superday hiring initiatives, advancing workforce diversity goals, and helping to define the technical requirements that enable the recruiting team to build a strong candidate pipeline aligned to the GCC&rsquo;s strategic objectives.
 </li>
 <li>
 Ensure all hiring processes are consistent with Jefferies&rsquo; global standards and local regulatory requirements.
 </li>
 <li>
 In partnership with Head of Recruiting for GCC, drive leadership hiring and oversee recruitment governance, vendor management, and capacity planning.
 
 
 </li>
 </ul>
 
 Culture, Engagement &amp; Local HR Policy
 
 
 
 <ul>
 <li>
 In partnership with Technology leaders, define the Jefferies culture of the GCC.
 </li>
 <li>
 Advise and partner closely with the India HR team across the two established Jefferies entities, and employment legal in establishing regulatory requirements such as India Labor codes and ensuring ongoing compliance.
 </li>
 <li>
 Localize global people policies, ensuring compliance with regulatory requirements and alignment to GCC local culture.
 </li>
 <li>
 Design and deliver employee engagement strategies, leadership development, inclusion initiatives, and communication programs to foster a cohesive, high performance GCC culture.
 
 
 </li>
 </ul>
 
 Compensation, Performance &amp; Development
 
 
 
 <ul>
 <li>
 Establish performance management frameworks optimized for GCC talent.
 </li>
 <li>
 Lead compensation and benefits strategy for the GCC in partnership with Compensation &amp; Benefits team, driving alignment with the GCC market.
 </li>
 <li>
 Partner with the global Training &amp; Development and Community &amp; Engagement teams to design capability building programs.
 
 
 </li>
 </ul>
 
 HR Governance &amp; Compliance
 
 
 
 <ul>
 <li>
 Ensure the GCC is audit ready across all HR processes, partnering with Global HR, Compliance, and Legal.
 </li>
 <li>
 Operationalize local employment requirements relevant to Pune.
 </li>
 <li>
 Lead engagement with external audits for items related to Pune and the GCC.
 
 
 </li>
 </ul>
 
 Required Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 15+ years of experience in financial services business advisory HR leadership, with experience leading HR for GCCs, shared services, or global operations businesses.
 </li>
 <li>
 Proven experience in growth environments and building HR functions from the ground up.
 </li>
 <li>
 Extensive knowledge of the Pune talent market with strong local labor law and regulatory experience.
 </li>
 <li>
 Strong stakeholder management and matrix organization influencing skills; experience partnering with global functional heads.
 </li>
 <li>
 Proven track record in leadership and management of employment relations matters.
 </li>
 <li>
 Ability to thrive in an entrepreneurial, fast scaling, environment.
 </li>
 <li>
 Experience managing HR transformation and change-management initiatives.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Jefferies is a leading global, full-service investment banking and capital markets firm that provides advisory, sales and trading, research, and wealth and asset management services. With more than 40 offices around the world, we offer insights and expertise to investors, companies, and governments.
 
 
 At Jefferies, we believe that diversity fosters creativity, innovation and thought leadership through the infusion of new ideas and perspectives. We have made a commitment to building a culture that provides opportunities for all employees regardless of our differences and supports a workforce that is reflective of the communities where we work and live. As a result, we are able to pool our collective insights and intelligence to provide fresh and innovative thinking for our clients.
 
 
 Jefferies is an equal employment opportunity employer, and takes affirmative action to ensure that all qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, ancestry, religion, gender, pregnancy, age, physical or mental disability, marital status, sexual orientation, gender identity or expression, veteran or military status, genetic information, reproductive health decisions, or any other factor protected by applicable law. We are committed to hiring the most qualified applicants and complying with all federal, state, and local equal employment opportunity laws. As part of this commitment, Jefferies will extend reasonable accommodations to individuals with disabilities, as required by applicable law.
</div>

Head of Human Resources - Global Capability Center (GCC)

Ileseum Clubs

<div>
 
 Key Responsibilities
 
 
 
 
 
 Strategic HR Leadership
 
 <ul>
 <li>
 Develop and implement HR strategies aligned with business goals
 </li>
 <li>
 Partner with leadership team to drive organizational effectiveness
 </li>
 <li>
 Lead workforce planning and succession planning initiatives
 </li>
 <li>
 Establish HR KPIs and performance metrics
 </li>
 </ul>
 
 Talent Acquisition &amp; Workforce Planning
 
 <ul>
 <li>
 Design and oversee recruitment strategies
 </li>
 <li>
 Ensure effective onboarding and employer branding
 </li>
 <li>
 Forecast hiring needs based on growth plans
 </li>
 </ul>
 
 Performance Management &amp; Development
 
 <ul>
 <li>
 Design performance appraisal systems
 </li>
 <li>
 Drive leadership development and training programs
 </li>
 <li>
 Create employee engagement initiatives
 </li>
 <li>
 Establish career progression frameworks
 </li>
 </ul>
 
 Compensation &amp; Benefits
 
 <ul>
 <li>
 Develop competitive compensation structures
 </li>
 <li>
 Benchmark salary structures with industry standards
 </li>
 <li>
 Oversee payroll and benefits administration
 </li>
 </ul>
 
 HR Operations &amp; Compliance
 
 <ul>
 <li>
 Ensure compliance with local labor laws and statutory requirements
 </li>
 <li>
 Manage HR policies, procedures, and employee handbook
 </li>
 <li>
 Oversee HRIS systems and reporting
 </li>
 <li>
 Handle employee relations and grievance management
 </li>
 </ul>
 
 Culture &amp; Employee Engagement
 
 <ul>
 <li>
 Foster a positive and inclusive work culture
 </li>
 <li>
 Drive diversity, equity, and inclusion (DEI) initiatives
 </li>
 <li>
 Conduct employee engagement surveys and action plans
 </li>
 </ul>
 
 
</div>

Head of Human Resources

OIA GLOBAL

<div>
 
 
 OIA Global
 
 provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is owned by LDI, Ltd., a U.S. based family office with over one hundred years of experience growing manufacturing and logistics businesses.
 
 
 
 
 
 
 Important Note:
 
 OIA Global is part of the LDI, Ltd. family of portfolio companies. OIA Global manages LDI&rsquo;s global shared services team, which supports multiple portfolio companies. This role will be based in the OIA Global offices in Pune but will primarily support Polygon Composites Technology, another LDI portfolio company. The role will interact directly with both OIA Global and Polygon team members.
 
 
 
 
 
 
 Job title: Business Analyst
 
 
 
 
 Location: Pune, India
 
 
 
 
 Reports to: Chief Financial Officer at Polygon (
 
 www.polygoncomposites.com)
 
 
 
 
 
 The Business Analyst role will support Polygon&rsquo;s U.S. operations and leadership team but presents the opportunity to network and learn from a community of peers operating within the broader LDI family of companies, including OIA Global.
 
 
 
 
 
 Polygon Company (&ldquo;Polygon&rdquo;) is a global leader in the design and manufacture of advanced composite materials. Over the last 75 years, Polygon has become a trusted partner to some of the largest brands in the world by providing end-to-end engineering, production, and delivery of high-performance composite parts. Polygon is headquartered in Walkerton, Indiana and operates multiple manufacturing sites in the United States.
 
 
 
 
 
 
 Summary:
 
 
 
 
 
 
 The Business Analyst will be a key member of company&rsquo;s Finance &amp; IT organization, reporting directly to the Chief Financial Officer. This role will serve as a central driver of operational and financial reporting, analytics, and data integrity across the company.
 
 
 
 
 
 In this highly analytical and cross-functional role, the Business Analyst will own the development, maintenance, and continuous improvement of company&rsquo;s core financial and operational reporting, ensuring stakeholders at all levels have access to timely, accurate, and actionable information. This role will act as a bridge between finance, operations, and technology, translating business questions into structured data analysis and scalable reporting solutions.
 
 
 
 
 
 This is an ideal opportunity for someone who enjoys working with complex datasets, building dashboards and automation, and partnering with stakeholders from the shop floor through senior leadership to improve decision-making and execution.
 
 
 
 
 
 
 Supervisory Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 None
 </li>
 </ul>
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Owning and maintaining company&rsquo;s core operational reporting, ensuring consistency, accuracy, and alignment with approved &ldquo;sources of truth&rdquo;
 </li>
 <li>
 Designing, building, and enhancing dashboards and reports in Power BI to support executive, operational, and functional decision-making.
 </li>
 <li>
 Extracting, transforming, and analyzing data from company&rsquo;s ERP system (Syteline) and related relational databases using SQL.
 </li>
 <li>
 Supporting the full analytics workflow: data extraction, validation, analysis, visualization, and recurring reporting.
 </li>
 <li>
 Partnering with the CFO, FP&amp;A, Accounting, and Operations teams to define metrics, KPIs, and reporting standards across the business.
 </li>
 <li>
 Developing and maintaining automated data pipelines, scripts, and workflows (using Python and/or other scripting tools) to reduce manual effort and improve reliability.
 </li>
 <li>
 Supporting month-end and mid-month reporting processes by producing standardized reports and variance analyses.
 </li>
 <li>
 Identifying opportunities to improve data quality, reporting efficiency, and analytical depth across finance and operations.
 </li>
 <li>
 Documenting data definitions, report logic, and processes to ensure transparency, repeatability, and auditability.
 </li>
 <li>
 Responding to ad hoc analytical requests from senior management, translating ambiguous questions into structured analysis.
 </li>
 <li>
 Working closely with IT, ERP administrators, and external partners to ensure data access, security, and system alignment.
 </li>
 <li>
 Handle audits and internal compliance reviews.
 </li>
 </ul>
 
 
 
 
 
 Required Skills and Abilities:
 
 
 
 
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 <ul>
 <li>
 Demonstrate strong proficiency in SQL, including working with complex relational data structures.
 </li>
 <li>
 Have hands-on experience building dashboards and reports in Power BI and / or Grafana.
 </li>
 <li>
 Possess working knowledge of Python for data analysis, visualization, and basic automation.
 </li>
 <li>
 Be comfortable working with ERP systems and financial data structures; experience with Syteline or manufacturing ERPs is a plus.
 </li>
 <li>
 Show the ability to translate business questions into clear analytical approaches and communicate insights effectively.
 </li>
 <li>
 Be highly organized, with strong attention to data accuracy, controls, and documentation.
 </li>
 <li>
 General familiarity with manufacturing processes and workflows is preferred but not required.
 </li>
 <li>
 Be comfortable working in a global, cross-time-zone environment with a high degree of ownership and autonomy.
 </li>
 </ul>
 
 
 Education and Experience:
 
 
 
 
 
 <ul>
 <li>
 Holds a Bachelor&rsquo;s degree in Data Analytics, Engineering, Computer Science, Industrial Engineering, Mathematics, or a related field.
 </li>
 <li>
 Bring 2 &ndash; 5+ years of experience in business analytics or a similar data-focused role supporting operations or finance.
 </li>
 <li>
 This role requires strong communication skills and the ability to work effectively with stakeholders ranging from hourly operators to senior executives.
 </li>
 </ul>
 
 
 
 
 OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.
 
</div>

Business Analyst

MetLife

<div>
 
 Requirements
 
 
 
 
 Description and Requirements
 
 
 
 The MetLife Corporate Technology (CT) organization is evolving to enable MetLife&rsquo;s New Frontier strategy. With a strong vision in place, we are a global function focused on driving digital technology strategies for key corporate functions within MetLife including, Finance, Actuarial, Reinsurance, Legal, Human Resources, Employee Experience, Risk, Treasury, Audit and Compliance. In partnership with our business leaders, we develop and deliver seamless technology experiences to our employees across the entire employee lifecycle. Our vision and mission is to create innovative, transformative and contemporary technology solutions to empower our leaders and employees so they can focus on what matters most, our customers. We are technologists with strong business acumen focused on developing our talent to continually transform and innovate.
 
 
 As part of Tech Talent Transformation (T3) agenda, MetLife is establishing a Technology Center in India. This technology center will perform as an integrated organization between onshore, offshore, and strategic vendor partners in an Agile delivery model.
 
 
 We are seeking a highly skilled hands-on delivery engineer who is responsible for partnering with Internal Audit Leaders, third party vendors and IT Executives to lead global transformation projects with the goal of attracting, developing and retaining talent across the organization. This position will be a part of a fast-paced IT team leveraging technology expertise that spans across Java, REACT, Python, Azure and AI.
 
 
 He/she should be a strategic thinker, an effective communicator, and an expert in technological development.
 
 
 Key Relationships
 
 
 Internal Stake Holder &ndash; Corporate Technology Control Functions Leader, Control Functions Leadership team, India Corporate Technology AVP, and Business process Owners for Internal Audit
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Stakeholder Management - Managing key business stakeholders to deliver required technology capabilities to support the digital transformation agenda. Driving prioritization of the product backlog. This includes managing key vendors providing the resources, SaaS &amp; other capabilities.
 </li>
 <li>
 Technology Implementation &ndash; Implement and support projects on Internal Audit Technology platforms, specifically Azure Cloud.
 </li>
 <li>
 Ways of Working &ndash; Adoption of the Agile ways of working in the software delivery lifecycle.
 </li>
 <li>
 E2E Software Lifecycle Management (Architecture, Design, Development, Testing &amp; Production)
 </li>
 <li>
 Evaluate/Implement technical solutions supporting Internal Audit and SAAS based solutions, talent development, performance management, and workforce analytic
 </li>
 <li>
 Work with Functional Experts to translate user requirements into Technical Specifications
 </li>
 <li>
 Partner with internal business process owners, technical team members, and senior management throughout the project life cycle
 </li>
 <li>
 Act as the intermediary to facilitate a clear understanding among all parties about business assumptions and requirements, design, technical, testing, and production migration requirements
 </li>
 <li>
 Drive the resolution and troubleshooting of issues during development and post- production support.
 </li>
 <li>
 Responsible to Support Day-to-day business enhancements
 
 
 
 </li>
 </ul>
 Education :-
 
 
 <ul>
 <li>
 A Bachelors/master's degree in computer science or equivalent Engineering degree.
 </li>
 <li>
 Bachelor's degree in computer science, Information Systems or related field
 
 
 
 </li>
 </ul>
 
 About MetLife
 
 
 
 Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World&rsquo;s 25 Best Workplaces&trade;, MetLife, through its subsidiaries and affiliates, is one of the world&rsquo;s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
 
 
 Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we&rsquo;re inspired to transform the next century in financial services. At MetLife, it&rsquo;s #AllTogetherPossible . Join us!
</div>

Jr. Software Platform Engineer

Agilysis

<div>
 
 Agilysis is seeking an experienced Workday Project Manager with a strong background in delivering HR, Payroll, Finance, or similar ERP system implementations and enhancements. The ideal candidate will lead end-to-end project execution, coordinate cross-functional teams, and ensure successful delivery of Workday or similar enterprise system initiatives aligned with business objectives.
 
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 
 Project Delivery &amp; Execution
 
 <ul>
 <li>
 Lead full lifecycle implementation, upgrade, or enhancement projects for Workday or similar HRIS / ERP platforms.
 </li>
 <li>
 Develop detailed project plans, timelines, milestones, and resource allocation strategies.
 </li>
 <li>
 Manage project scope, risks, dependencies, and change management activities.
 </li>
 <li>
 Ensure projects are delivered on time, within scope, and within budget.
 </li>
 <li>
 Facilitate project governance, status reporting, and stakeholder communication.
 </li>
 </ul>
 
 Stakeholder &amp; Client Management
 
 <ul>
 <li>
 Act as the primary liaison between business stakeholders, functional teams, technical teams, and third-party vendors.
 </li>
 <li>
 Provide regular executive-level updates on project progress, risks, and mitigation strategies.
 </li>
 <li>
 Drive decision-making and conflict resolution across teams.
 </li>
 </ul>
 
 Functional &amp; Technical Coordination
 
 <ul>
 <li>
 Work closely with Workday functional leads across HCM, Payroll, Finance, Integrations, and Reporting modules.
 </li>
 <li>
 Coordinate testing phases including SIT, UAT, and production deployment.
 </li>
 <li>
 Support data migration, integration strategy, and release management processes.
 </li>
 <li>
 Ensure adherence to best practices, governance standards, and compliance requirements.
 </li>
 </ul>
 
 Process Improvement &amp; Quality Assurance
 
 <ul>
 <li>
 Identify opportunities to optimize system processes and improve operational efficiency.
 </li>
 <li>
 Establish project management standards, documentation templates, and delivery frameworks.
 </li>
 <li>
 Drive continuous improvement initiatives and lessons learned reviews.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum 5+ years of project management experience in Workday or similar HR, Payroll, Finance, or ERP systems.
 </li>
 <li>
 Proven experience delivering enterprise software implementations or transformations.
 </li>
 <li>
 Strong understanding of HRIS, Payroll, or Financial systems.
 </li>
 <li>
 Experience managing cross-functional and global teams.
 </li>
 <li>
 Strong risk management and stakeholder management skills.
 </li>
 <li>
 Experience with Agile, Waterfall, or hybrid delivery methodologies.
 </li>
 <li>
 Excellent communication, leadership, and organizational skills.
 </li>
 </ul>
 
 
</div>

Project Manager

Mindstix Software Labs

<div>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide administrative support to CEO and senior executives to ensure that office operations run efficiently and company goals and objectives are accomplished.
 </li>
 <li>
 Oversee day-to-day office operations and ensure smooth functioning.
 </li>
 <li>
 Handle office correspondence, phone calls, emails, and other communications ensuring timely and appropriate responses.
 </li>
 <li>
 Assist to the HR Team in maintaining and updating employee records.
 </li>
 <li>
 Assist in the onboarding process for new employees, setting up workstations and access to necessary tools.
 </li>
 <li>
 Assist in the exit process for collecting company assets and updating the records.
 </li>
 <li>
 Maintain accurate records, files, and databases, ensuring confidentiality and data security.
 </li>
 <li>
 Manage office supplies, equipment, and inventory, anticipating needs and placing orders when necessary.
 </li>
 <li>
 Coordinate with vendors and service providers for new products and services required as well as maintenance of existing products and services.
 </li>
 <li>
 Coordinate and oversee office maintenance and repairs, liaising with relevant vendors. Ensure office facilities are well-maintained, clean, and organized.
 </li>
 <li>
 Assist with basic bookkeeping tasks, such as tracking expenses, processing invoices, and reconciling accounts
 </li>
 <li>
 Arrange travel itineraries, including flights, accommodations, and transportation, for executives and other staff members as required.
 </li>
 <li>
 Coordinate meetings, conferences, and events logistics, including venue booking, catering, audio-visual setup, and attendee management.
 </li>
 <li>
 Prepare meeting agendas, take minutes, and distribute relevant materials.
 </li>
 <li>
 Handle sensitive and confidential information with integrity and discretion.
 </li>
 <li>
 Serve as primary liaison between company staff and building managers, providing information, answering questions, and responding to requests.
 </li>
 <li>
 Build and maintain positive relationships with internal staff, clients, suppliers, and other stakeholders.
 </li>
 <li>
 Act as a point of contact for inquiries and requests, redirecting or responding appropriately.
 
 
 </li>
 </ul>
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Office Management, or a related field (preferred but not mandatory).
 </li>
 <li>
 Proven experience in office administration, Executive Assistance, or a similar role in a corporate setting.
 </li>
 <li>
 Strong written and verbal communication skills, including professional phone etiquette
 </li>
 <li>
 Excellent organizational and time management skills, with the ability to handle multiple projects, prioritize tasks, and meet deadlines.
 </li>
 <li>
 Experience in overseeing budgets and expenses.
 </li>
 <li>
 Experience in developing internal processes and filing systems.
 </li>
 <li>
 Proficiency in using office software such as Google Workspace (Sheets, Docs, Slides), email clients, and calendar management tools.
 </li>
 <li>
 Attention to detail and accuracy in all work activities.
 </li>
 <li>
 Discretion and integrity when handling confidential information.
 </li>
 <li>
 Strong interpersonal skills and the ability to work effectively in a team environment.
 </li>
 <li>
 Flexibility and adaptability to handle changing priorities and responsibilities.
 
 
 </li>
 </ul>
 About Company: Mindstix Software Labs is an AI-native engineering studio specializing in Strategy, Architecture, UX, Engineering, and CloudOps for enterprise commerce platforms. We primarily work across luxury retail, CPG, eCommerce, and SaaS domains.
 
 
 We design and build AI-native commerce solutions such as conversational storefronts, semantic search, intelligent personalization, cloud-native DevOps/SRE systems, order management platforms, and other end-to-end digital commerce solutions. Our teams work with cutting-edge technologies across AI-driven commerce, cloud engineering, DevOps/SRE, data engineering, full-stack web development, and MLOps.
</div>

Administration Executive in Pune

Smith+Nephew

<div>
 
 Job Title -
 
 
 Global NPS Programme Manager &amp; Process Excellence Lead
 
 
 
 
 Life Unlimited.
 
 At Smith+Nephew, we design and manufacture technology that takes the limits off living.
 
 
 Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual for role of
 
 Global NPS Programme Manager &amp; Process Excellence Lead
 
 will drive the successful execution of SN enterprise-wide Net Promoter Score (NPS) Operating System in partnership with the SNOS team and external vendor. This role will own governance, program tracking, insights deployment, and cross-functional alignment for the NPS programme while also acting as the global custodian of process documentation across Customer Care, Global Supply Chain, and Network Planning. Role ensures that customer insights and process redesign efforts translate into actionable value, supporting transformation, standardization, and AI-automation initiatives with robust, compliant, and scalable process frameworks.
 
 
 
 What will you be doing?
 
 
 
 <ul>
 <li>
 Serve as the day-to-day programme manager for the Global NPS Operating System. Ability to lead process discovery workshops across multiple geographies and cultures.
 </li>
 <li>
 Lead governance, programme cadence, timelines, risk management, and stakeholder communication. Strong understanding of end-to-end value streams.
 </li>
 <li>
 Hands-on experience in process mapping tools (e.g., Visio, Signavio, Celonis, ARIS).
 </li>
 <li>
 Familiarity with ERP and CRM platforms: SAP (ECC, IBP, APO) and Salesforce preferred.
 </li>
 <li>
 Strong grasp of compliance, internal controls, and audit frameworks. Demonstrated ability to design and roll out standardization frameworks across regions.
 </li>
 <li>
 Ability to engage senior stakeholders and act as a trusted advisor to global leadership. Partner with regional Customer Care, Commercial, and Marketing teams to support customer outreach lists, feedback loops, and follow-up actions.
 </li>
 <li>
 Experience working with or alongside automation/AI teams to translate processes into technology-enabled solutions
 </li>
 <li>
 Manage the relationship with the external consultant/vendor, ensuring survey readiness, output quality, SLA performance, and continuous improvement.
 </li>
 <li>
 Coordinate closely with SNOS to embed NPS Inner Loop, Outer Loop, problem-solving rituals, and customer feedback operating mechanisms. Produce and maintain NPS dashboards, monthly reporting packs, insights summaries, and executive readouts.
 </li>
 <li>
 Facilitate insight-to-action workshops, identifying customer themes, root causes, and improvement initiatives.
 </li>
 <li>
 Track execution of improvement actions and monitor their impact on customer experience outcomes.
 
 
 
 </li>
 </ul>
 
 What will you need to be successful?
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in engineering, Computer Science, Supply Chain, or Business.
 </li>
 <li>
 Master&rsquo;s degree (MBA/PGDM) in Operations, Supply Chain, or Transformation strongly preferred.
 </li>
 <li>
 Licenses/ Certifications: Lean Six Sigma Black Belt or equivalent advanced certification required.
 </li>
 <li>
 Project Management Certification (PMP, PRINCE2, or Agile/Scrum) desirable.
 </li>
 <li>
 Exposure to process mining tools (Celonis, Signavio, UiPath Process Mining) is a plus.
 </li>
 <li>
 Operating Mode: Work from office &ndash; Kharadi, Pune &ndash; 5 days in a week. Flexible to work in any shift.
 </li>
 <li>
 Experience:
 </li>
 <li>
 At least 8 years of experience in Process Excellence, Business Transformation, or Global Business Services (GBS).
 </li>
 <li>
 Proven track record of global process harmonization and transformation initiatives. Hands-on experience with SAP Order Management and Supply Chain Planning workflows.
 </li>
 <li>
 Exposure to digital transformation, RPA, and AI-driven process improvement.
 </li>
 <li>
 Strong experience in governance, compliance, and control frameworks. Exceptional analytical, problem-solving, and process design skills.
 </li>
 <li>
 Ability to design clear visual process maps and frameworks. Ability to take data sets and translate to data insights including ability to communicate insights effectively to C-level leadership.
 </li>
 <li>
 Strong stakeholder management and influencing capability across geographies. Ability to facilitate and communicate with impact. Demonstrated ability to influence outcomes in a global matrix environment.
 </li>
 <li>
 Growth mindset &mdash; curious, adaptable, and open to embedding AI as part of process redesign. Resiliency to persevere when faced with obstacles and challenges.
 </li>
 <li>
 Ability to prioritize and organize multiple tasks and maintain focus amidst interruptions.
 
 
 
 </li>
 </ul>
 
 You. Unlimited.
 
 
 
 We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.
 
 
 
 Inclusion + Belonging
 
 - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/
 
 
 
 Other reasons why you will love it here!
 
 
 
 <ul>
 <li>
 Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance.
 </li>
 <li>
 Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
 </li>
 <li>
 Your Wellbeing: Parents / Parents in Law&rsquo;s Insurance, Employee Assistance Program, Parental Leave.
 </li>
 <li>
 Flexibility: Hybrid Work Model (For most professional roles)
 </li>
 <li>
 Training: Hands-On, Team-Customized, Mentorship
 </li>
 <li>
 Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.
 
 
 
 </li>
 </ul>
 #YS1
 
 
 Stay connected by joining our Talent Community.
 
 
 We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.
 
 
 Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into
 
 You. Unlimited.
 
 , life, culture, and benefits at S+N.
 
 
 Explore our website and learn more about our mission, our team, and the opportunities we offer.
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Global NPS Programme Manager & Process Excellence Lead

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