international customer support specialist Jobs in Karachi Pakistan

international customer support specialist

it technician

network support engineer Jobs in Karachi Pakistan

network support engineer

technical support engineer Jobs in Karachi Pakistan

technical support engineer

it specialist

senior it support specialist

Polymer Bags Manufacturing Company

Key ResponsibilitiesTechnical Support (L1, L2 &amp; L3)<ul><li>Provide complete IT support across all levels, from basic troubleshooting to advanced system and network issues.</li><li>Resolve escalated incidents involving hardware, software, servers, printers, and network devices.</li><li>Ensure timely closure of IT support tickets and maintain proper documentation.</li><li>Offer onsite and remote support for employees during routine operations and major exhibitions/events.</li></ul>System &amp; Network Administration<ul><li>Manage servers, domain controllers, Active Directory, email systems, and office networks.</li><li>Support LAN/WAN infrastructure, Wi-Fi networks, firewalls, and VPN configurations.</li><li>Monitor network performance and implement solutions to minimize downtime.</li><li>Maintain backup processes, security protocols, and disaster recovery readiness.</li></ul>IT Asset &amp; Inventory Management<ul><li>Maintain complete inventory of IT assets, equipment, and software licenses.</li><li>Ensure proper installation, configuration, and maintenance of all IT equipment.</li><li>Manage lifecycle of IT devices and coordinate procurements with vendors.</li></ul>Cybersecurity &amp; Compliance<ul><li>Implement and monitor cybersecurity measures according to company standards.</li><li>Manage antivirus systems, security patches, and vulnerability checks.</li><li>Report potential risks and assist in strengthening security posture.</li></ul>Team Coordination &amp; Support<ul><li>Guide junior IT staff and provide technical training when required.</li><li>Coordinate with vendors for IT purchasing, repairs, and maintenance.</li><li>Support IT Manager in planning and implementing new systems and upgrades.</li></ul>Documentation &amp; Reporting<ul><li>Maintain updated records of system configurations, IT procedures, and troubleshooting guides.</li><li>Prepare periodic reports on support tickets, system health, and inventory status.</li></ul>Job Type: Full-timeWork Location: In person

Senior IT Support Specialist

Efrotech Services

Key ResponsibilitiesTechnical Support (L1, L2 &amp; L3)<ul><li>Provide complete IT support across all levels, from basic troubleshooting to advanced system and network issues.</li><li>Resolve escalated incidents involving hardware, software, servers, printers, and network devices.</li><li>Ensure timely closure of IT support tickets and maintain proper documentation.</li><li>Offer onsite and remote support for employees during routine operations and major exhibitions/events.</li></ul>System &amp; Network Administration<ul><li>Manage servers, domain controllers, Active Directory, email systems, and office networks.</li><li>Support LAN/WAN infrastructure, Wi-Fi networks, firewalls, and VPN configurations.</li><li>Monitor network performance and implement solutions to minimize downtime.</li><li>Maintain backup processes, security protocols, and disaster recovery readiness.</li></ul>IT Asset &amp; Inventory Management<ul><li>Maintain complete inventory of IT assets, equipment, and software licenses.</li><li>Ensure proper installation, configuration, and maintenance of all IT equipment.</li><li>Manage lifecycle of IT devices and coordinate procurements with vendors.</li></ul>Cybersecurity &amp; Compliance<ul><li>Implement and monitor cybersecurity measures according to company standards.</li><li>Manage antivirus systems, security patches, and vulnerability checks.</li><li>Report potential risks and assist in strengthening security posture.</li></ul>Team Coordination &amp; Support<ul><li>Guide junior IT staff and provide technical training when required.</li><li>Coordinate with vendors for IT purchasing, repairs, and maintenance.</li><li>Support IT Manager in planning and implementing new systems and upgrades.</li></ul>Documentation &amp; Reporting<ul><li>Maintain updated records of system configurations, IT procedures, and troubleshooting guides.</li><li>Prepare periodic reports on support tickets, system health, and inventory status.</li></ul>Job Type: Full-timeWork Location: In person

HR Ways

About the job Sr. Specialist IntegrationAbout the job: Senior Specialist, IntegrationsClient Company Introduction:&#65279;A Leading Diversified Family Business Group in the Middle East.Key Responsibilities:<ul><li>Collaborate with the business in identifying integration requirements and create corresponding technical specifications.</li><li>Collaborate with IT teams to ensure proper configuration and deployment of integration solutions.</li><li>Design and implement integrations between various systems and applications, utilizing industry-standard integration methodologies and tools.</li><li>Develop and maintain technical documentation for all integration solutions.</li><li>Participate in code and design reviews to ensure quality, performance, and maintainability of integrations.</li><li>Develop middleware solutions using defined development standards, procedures, and design specifications.</li><li>Develop test scripts, perform unit testing, and contribute to integration testing of development objects.</li><li>Provide technical support to end users; diagnose and resolve application-related issues, identify root causes, as well as institute corrective actions and preventive measures.</li><li>Carry out detailed impact assessments for proposed change requests, proposing alternative cost-effective solutions where appropriate.</li><li>Good understanding on Dynamics 365 and AWS.</li><li>Troubleshoot and resolve issues related to integrations, working with internal and external teams as needed.</li><li>Exposure to API Gateways.</li><li>The Senior Specialist Integrations is an individual who will need to collaborate with other technology stakeholders and enjoys mentoring and coaching.</li><li>Will require strong planning, written and verbal communication skills.</li><li>Will require experience interfacing with senior management and have an ability to make suggestions and influence decisions.</li><li>Support in maintaining standardized operating procedures and artifacts including Solution / Integration design documentation, tools, templates and supporting information.</li><li>Facilitate the identification of continuous process improvement initiatives and the prioritization of these initiatives with the IT Project teams.</li><li>Establish automated processes, workflow, and reporting capabilities to drive quality and efficiency of services and operational procedures.</li><li>Stay current with industry trends and best practices related to integrations and recommend improvements to existing integration solutions.</li><li>Collaborate with the technical team to design long term, big-ticket performance enhancements.</li></ul>Qualifications / Requirements<ul><li>Degree in Computer Science, Information Technology, or related Engineering subjects</li><li>Minimum of 4+ years of experience of Integration using BOOMI as a platform and over all 7+ years of engineering experience</li><li>Demonstrated understanding at a high level of one or more industry standard ESB Tools like Boomi, MuleSoft etc. Excellent understanding of integration patterns.</li></ul>Other Details:<ul><li>Timings: 9:30 am 6:30pm</li><li>Location: Karachi, Pakistan</li><li>Work Mode: Onsite</li><li>Working Days: Monday - Friday</li></ul>&#65279;&#65279;About HR Ways: &#65279;&#65279;&#65279;HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more.Job Type: Full-timeWork Location: In person

Sr. Specialist Integration

About the job Senior Sales SpecialistClient company introduction:&#65279;&#65279;Our client enables companies to build secure, compliant, and cost-effective offshore teams by connecting them with 3,500+ vetted tech and finance professionals.Job Description:Were hiring a Senior Sales Specialist with strong experience in software/tech sales. This role is heavy on cold calling and requires someone who can communicate clearly, sell confidently, and convert consistently.Key Responsibilities:<ul><li>Drive outbound sales through cold calling and targeted outreach</li><li>Manage the full sales cycle from prospecting to closing</li><li>Present and pitch software/tech solutions to global clients</li><li>Maintain CRM records and weekly reporting</li><li>Collaborate with leadership on sales strategy and pipeline growth</li></ul>Requirements:<ul><li>3+ years experience in software or tech sales</li><li>Proven cold calling experience must</li><li>Strong communication &amp; negotiation skills</li><li>Experience in a top software house is a big plus</li><li>Ability to work in a fast-paced, target-driven environment</li><li>Onsite availability</li></ul>Job Details:Experience: 3+ yearsWork Timings : Monday - Friday 4:00 pm - 1:00 am OR 6:00 pm to 3:00 am &#65279;Work Days: Monday to Friday&#65279;Location: Karachi, PakistanAbout HR Ways:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more.Job Type: Full-timeWork Location: In person

Senior Sales Specialist

MarketCube.io

Marketcube is a global SaaS platform powering multi-vendor marketplaces and hyperlocal commerce models across the UK, GCC, and Europe. Our technology enables enterprises to launch, scale, and operate digital marketplaces with ease. Our clients include major telecom companies, retailers, and high-growth digital brands.We are expanding our Karachi team and are looking for a polished, confident Product Specialist with strong communication skills, demo experience, and international exposure.Job SummaryThe Product Specialist will lead the client-facing side of our product, including:<ul><li>delivering high-quality demos,</li><li>onboarding new clients,</li><li>training users,</li><li>and helping enterprises successfully adopt the Marketcube platform.</li></ul>You will work closely with the COO, Product, Engineering, QA, and Support teams to ensure clients fully understand and gain maximum value from our platform.This role is perfect for someone who is articulate, organized, and experienced in handling international clients.Key Responsibilities<ul><li>Deliver clear, structured, high-impact product demos to clients in the GCC, UK, and globally.</li><li>Customize demo flows based on industry, client profile, and marketplace use-case.</li><li>Build and maintain demo environments with realistic data for presentations.</li><li>Lead client onboarding sessions, workflow setup, and product training.</li><li>Understand client requirements and map them to Marketcube&rsquo;s product features.</li><li>Create client-facing product documentation, demo scripts, and training materials.</li><li>Provide product-related clarity during enterprise client meetings with the COO.</li><li>Collaborate with Product &amp; Engineering teams for feedback and feature requests.</li><li>Assist the support team with product knowledge to reduce escalations.</li><li>Document all demo, onboarding, and training processes.</li></ul>Requirements : Must-Have<ul><li>Excellent spoken English with a clear, international-style accent.</li><li>4&ndash;5 years of experience in a similar role (Product Specialist, SaaS Onboarding, Pre-Sales, Solutions Specialist, Customer Enablement, etc.)</li><li>Strong presentation, communication, and storytelling skills.</li><li>Understanding of SaaS platforms, eCommerce, marketplaces, or Shopify.</li><li>Ability to understand workflows, dashboards, APIs, and basic integrations.</li><li>Strong organizational skills and ability to take full ownership of demos.</li><li>Bachelor&rsquo;s degree in IT, CS, Business, or a related field.</li></ul>Nice to Have<ul><li>Experience with Shopify, WooCommerce, or marketplace platforms.</li><li>Experience creating training materials, walkthroughs, or video tutorials.</li><li>Familiarity with tools like Stripe, HelpScout, Slack, Google Sheets.</li><li>Strong analytical and problem-solving skills.</li><li>A natural ability to simplify complex concepts.</li></ul>What We Offer<ul><li>Competitive salary (PKR 150,000 &ndash; 180,000)</li><li>High exposure to global clients and enterprise projects</li><li>Fast progression path to Senior Product Specialist or Product Owner</li><li>Growth opportunities across product, customer success, or training</li><li>Significant ownership and responsibility from day one</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs180,000.00 per monthWork Location: In person

Product Specialist (Client Demos & Onboarding)

Expert BOS

Job Title: IT Support Specialist Location: Karachi (Onsite) Schedule: 6 Days a Week - Night ShiftAbout the RoleWe are seeking a highly experienced and versatile IT Support Specialist to join our team. This role is ideal for someone who is comfortable wearing many hats&mdash;handling everything from day-to-day technical support to systems administration, cybersecurity, networking, cloud management, and strategic IT planning. If you thrive in dynamic environments, take ownership, and can independently manage a wide scope of IT responsibilities, we want to meet you.Key Responsibilities:<ul><li>Manage and maintain Microsoft Azure environments, including tenant configurations.</li><li>Provide Level 1&ndash;3 support for hardware, software, and network issues.</li><li>Install, configure, and maintain servers, network devices, and IT infrastructure.</li><li>Monitor system performance and ensure high availability of critical systems.</li><li>Manage backups, disaster recovery procedures, and system updates.</li><li>Implement security best practices across all systems.</li><li>Monitor for vulnerabilities, threats, and unauthorized access.</li><li>Maintain compliance with data protection and security standards.</li><li>Manage and support cloud services.</li><li>Administer virtual machines, storage solutions, and cloud-based applications.</li><li>Lead and execute IT projects from planning to deployment.</li><li>Evaluate new technologies and recommend improvements.</li><li>Manage IT vendors, procurement, and contract negotiations.</li><li>Maintain detailed documentation of systems, processes, and configurations.</li><li>Develop IT policies, SOPs, and best practices.</li></ul>Qualifications &amp; Experience<ul><li>3+ years of professional experience in a broad IT role.</li><li>Strong knowledge of Windows and/or Linux environments.</li><li>Solid understanding of networking: TCP/IP, DNS, DHCP, firewalls, VPNs.</li><li>Experience with server administration, virtualization (VMware/Hyper-V), and cloud platforms.</li><li>Familiarity with cybersecurity practices, monitoring tools, and risk mitigation.</li><li>Experience supporting both remote and on-site teams.</li><li>Strong troubleshooting, communication, and project management skills.</li><li>Ability to work independently and handle multiple priorities.</li><li>Manage user accounts, permissions, and workstation setups.</li></ul>Requirements:Strong expertise in Microsoft Azure &amp; Tenants Management Experience in IT support &amp; troubleshooting (hardware/software/network) Ability to work night shifts (onsite in Karachi) Knowledge of cloud security and infrastructure management is a plusWhy Join Us?Opportunity to work with cutting-edge cloud technologies Collaborative &amp; growth-oriented work environment Career advancement opportunitiesIf you're a tech-savvy problem-solver ready to take on this challenge, we'd love to hear from you!Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthExperience:<ul><li>Azure: 1 year (Required)</li><li>Tenants: 1 year (Required)</li></ul>Work Location: In person

IT Support Specialist

AGILE HR

We are looking for a skilled IT Backup &amp; DR Specialist to manage enterprise backup operations, ensure data integrity, and support disaster recovery readiness across all systems.Key Responsibilities Perform and monitor daily, weekly &amp; scheduled backups for ERP, databases, applications, AD, email, users, and network devices. Execute disaster recovery and restoration drills twice a year and maintain complete documentation. Ensure backup retention compliance (minimum 3 years) and guarantee storage availability to avoid failures. Maintain and update the master backup documentation, including scripts, frequencies, storage paths, and procedures. Coordinate with Business Apps &amp; HOIS for new systems or data inclusion. Maintain backup profiles for executive and critical users.Technical Skills : Microsoft 365 Office Linux Operating Systems (experience preferred) Windows Server 2016 / 2022 / 2025 tools Oracle Database (backup and restoration) Veeam Backup (or similar enterprise backup tools) Active Directory backup &amp; authentication services Network device backups: Switches, Routers, Firewalls, Access PointsHow to Apply Send your CV to itjobs@agile.com.pkMention &ldquo;IT Backup &amp; DR Specialist&rdquo; in the subject line.Job Type: Full-timePay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

IT Backup & DR (Disaster Recovery) Specialist

Explore 2072+ Senior it support specialist in Karachi Pakistan this December. Find roles across top companies and apply now to boost your career.

2072 senior it support specialist jobs IN Karachi Pakistan

Senior IT Support Specialist

Senior IT Support Specialist

Sr. Specialist Integration

Senior Sales Specialist

Product Specialist (Client Demos & Onboarding)

IT Support Specialist

IT Backup & DR (Disaster Recovery) Specialist