senior customer success manager Jobs in Atlanta

senior customer success manager

digital experience specialist Jobs in Atlanta

digital experience specialist

digital marketing manager Jobs in Atlanta

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product marketing manager Jobs in Atlanta

product marketing manager

senior manager digital product member experience

CVS Health

<div>At CVS Health, we&rsquo;re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation&rsquo;s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues &ndash; caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
We are seeking a strategic and user-focused Senior Manager of Digital Member Experience to lead the evolution of our digital health and wellbeing platform. This role is critical in ensuring the product not only engages users but also drives meaningful and sustained improvements in their health and quality of life. The platform delivers individualized experiences grounded in evidence-based strategies across all domains of wellness, with a strong emphasis on physical health, chronic condition management, prevention, and overall wellbeing.<div></div>
Key Responsibilities
As the primary owner of the final member experience you will<ul><li>
Define &amp; Champion the vision for the end-to-end member experience, leading cross-functional teams to ensure user flows, journeys, and engagement strategies reflect member needs and deliver meaningful outcomes.</li><li>
Product Content Alignment: Serve as a key stakeholder in shaping product content strategy by providing user-centered input and feedback. Ensure that content within the product aligns with user expectations and experience goals, while respecting content and design constraints.</li><li>
In-Production User Support Model: Define how the product supports members for service (e.g., enabling operations with tools and processes to support users).</li><li>
Optimization of User Feature Adoption &amp; Engagement Trends: Monitor and recommend feature sunset as appropriate.</li><li>
Collaborate with B2B Team: Work closely with the B2B team to align user experience with client expectations, enabling experiences that fulfill the optimal health improvement outcomes.</li><li>
Ensure Compliance: Ensure legal, compliance, and regulatory concerns for users are accounted for in product features. Execute on user experience for legal, compliance, and regulatory B2B requirements.</li></ul><div></div>
Minimum Qualifications<ul><li>
7&ndash;10 years of experience in member experience, customer success, service design, or related roles</li><li>
Proven track record of leading cross-functional initiatives that improve customer/member satisfaction and engagement</li><li>
Strong understanding of B2C or B2B2C models, particularly in digital health, wellness, or benefits ecosystems</li><li>
Experience designing or managing programs that drive behavior change, engagement, or satisfaction</li><li>
Excellent communication, empathy-driven leadership, and stakeholder management skills</li></ul>
Preferred Qualifications<ul><li>
Experience working with health plan members, employer-sponsored benefits, or wellness program participants</li><li>
Background in digital health platforms, member engagement tools, or customer journey mapping</li><li>
Familiarity with Agile methodologies and comfort working with both proprietary and standard business tools (e.g., CRM systems, Microsoft Office, collaboration platforms)</li><li>
Experience using member feedback, NPS, or satisfaction data to inform strategy and continuous improvement</li><li>
Exposure to behavioral science, human-centered design, or service design thinking</li><li>
Understanding of ROI modeling or impact measurement for member-facing programs</li></ul><div></div>
Work Environment<ul><li>
This is a fully remote role. While candidates may be located anywhere in the U.S., most key stakeholders and collaborators are based in the Eastern Time Zone. As such, candidates should be comfortable with a schedule that includes meetings starting as early as 9:00 AM ET.</li><li>
Occasional travel for internal meetings and industry conferences</li></ul><div></div>
Education
A bachelor&rsquo;s degree in a relevant field&mdash;such as business, public health, behavioral sciences, health promotion, human-centered design, or a related discipline&mdash;is preferred. Equivalent industry experience in digital health, wellness, member engagement, or service design will also be considered.
Pay Range
The typical pay range for this role is:
$67,900.00 - $199,144.00 
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company&rsquo;s equity award program. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 12/02/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Senior Manager, Digital Product Member Experience

Payroc

<div>
 
 Title
 
 
 
 Legal Counsel
 
 
 Legal
 
 
 
 Reports to
 
 
 
 Senior Legal Counsel
 
 
 
 Position Overview
 
 
 
 We are looking for a talented attorney with three to seven years of experience to join our legal team and support our rapidly growing, evolving payments businesses. This attorney will be responsible for counseling the Payroc business teams on issues central to the operation, governance, payment technologies, negotiating complex transactions with financial service partners, advising on commercial, regulatory, and compliance-related initiatives in a fast-paced payments and financial services environment.
 
 
 The Legal Counsel team is a trusted member of the business. Developing innovative solutions to novel legal questions is part of our daily business. The role covers a broad spectrum of legal issues, including new program development in regulated areas, product counseling, day-to-day advice, strategic contract and partnership negotiations, and resolving issues arising in commercial relationships. A successful candidate will need have strong contract negotiating and drafting skills, and an in-depth knowledge of corporate governance issues.. Prior experience in payments or financial services is a plus.
 
 
 In this influential role, you will provide legal advice on a range of laws and industry regulations impacting transaction-processing businesses, ensuring prompt, practical counsel to senior business and sales executives.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide ongoing legal counseling on a wide range of matters.
 </li>
 <li>
 Draft and negotiate commercial agreements directly with input from business unit representatives.
 </li>
 <li>
 Draft and negotiate employment agreements and compensation plans.
 </li>
 <li>
 Advise business unit leaders on legal, contractual, and risk matters impacting their business units or product sets.
 </li>
 <li>
 Provide legal advice on strategic initiatives, technology projects and dispute resolution.
 </li>
 <li>
 Develop and maintain forms of contracts and other legal documentation.
 </li>
 <li>
 Advise the business on compliance with laws and industry regulations.
 </li>
 <li>
 Research, interpret, and advise on applicable federal and state laws, including Uniform Commercial Code articles 4 and 4A, the Electronic Fund Transfer Act, Bank Secrecy Act/anti-money-laundering requirements, and economic sanctions regulations.
 </li>
 <li>
 Partner with product, technology, and other stakeholders to develop compliant, innovative payment solutions and related business and educational materials.
 </li>
 <li>
 Monitor and summarize relevant legislative and regulatory developments.
 </li>
 <li>
 Support the development of legal and policy positions that advance the company&rsquo;s role as a critical payment system operator.
 </li>
 <li>
 Manage pending litigation with the assistance of outside counsel.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Juris Doctor (J.D.) from an accredited law school; active member in good standing of a U.S. state bar with no disciplinary record.
 </li>
 <li>
 Licensed, or eligible to be licensed, as in-house counsel in the applicable state.
 </li>
 <li>
 3&ndash;5 years of experience at a reputable law firm or in-house legal department, with an emphasis on commercial transactions in the payments or fintech industry, including work with payment networks, acquirers/processors, fintechs, or financial institutions.
 </li>
 <li>
 Demonstrated expertise in drafting and negotiating complex commercial agreements, such as merchant processing agreements, sales agent agreements, and technology service contracts.
 </li>
 <li>
 Familiarity with financial regulatory frameworks and experience engaging with or supporting interactions involving agencies such as the Federal Reserve, OCC, CFPB, or FinCEN.
 </li>
 <li>
 Strong legal research, writing, and analytical skills, with the ability to provide clear, practical, and business-oriented guidance.
 </li>
 <li>
 Proven ability to collaborate and communicate effectively with business leaders and senior management.
 </li>
 <li>
 Skilled in managing multiple priorities and time-sensitive matters with precision and sound judgment.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience navigating data use and privacy matters.
 </li>
 <li>
 Exposure to emerging technologies and regulatory issues involving cross-border payments, digital assets, or tokenization.
 </li>
 <li>
 Technical contract experience.
 </li>
 <li>
 Experience with the Payments industry, including exposure to Visa and Mastercard Operating Rules and Regulations.
 </li>
 <li>
 Exposure with U.S. employment law &amp; cross border exposure.
 </li>
 <li>
 Exposure to emerging technologies and regulatory issues involving cross-border payments, digital assets, or tokenization.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Extensive desk-based work involving prolonged periods using a computer and sitting for extended periods.
 </li>
 <li>
 Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners
 
 
 </li>
 </ul>
 
 Travel Component
 
 
 
 <ul>
 <li>
 Up to 10% occasional travel
 
 
 </li>
 </ul>
 
 Job Classification
 
 
 
 <ul>
 <li>
 Exempt
 
 
 </li>
 </ul>
 At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals&rsquo; qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.
 
 
 Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at
 
 
 
 Compensation And Benefits
 
 
 
 Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation &ndash; such as bonuses, incentives, or equity &ndash; may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.
 
 
 
 Note To Agencies
 
 
 
 Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.
</div>

Legal Counsel

Result Brands LLC

Position OverviewThe Senior Marketing Coordinator is a key leader within the Marketing Department responsible for developing, organizing, and executing high-impact marketing strategies that elevate the Swet brand and drive consistent member traffic. This role requires creativity, strong communication, data-driven planning, and the ability to guide junior marketing staff to ensure the brand maintains the highest level of professionalism and quality across all content and marketing touchpoints.This individual must understand nightlife, entertainment, private membership culture, and Swet&rsquo;s brand identity to ensure all marketing materials align with the club&rsquo;s image, tone, and strategic goals.Key Responsibilities1. Marketing Strategy &amp; Execution<ul><li>Develop weekly and monthly marketing plans that align with business goals and projected revenue targets.</li><li>Plan themes, campaigns, promotions, and content calendars at least 1&ndash;2 weeks ahead of schedule.</li><li>Stay updated on competitor activity (e.g., Deviant, FreakZone, etc.) and provide strategy recommendations.</li><li>Ensure all flyers, content, promotions, and updates are posted on time across all platforms.</li></ul>2. Content Management<ul><li>Oversee the creation of high-quality, eye-catching graphics, flyers, and promotional materials.</li><li>Review and approve all marketing content before it is published.</li><li>Ensure brand consistency in tone, colors, logos, and messaging.</li><li>Coordinate with photographers, videographers, and creative team members to maintain a strong visual presence.</li></ul>3. Team Leadership &amp; Collaboration<ul><li>Serve as the senior point of contact for the marketing team, providing leadership, direction, and accountability.</li><li>Collaborate with other marketing team members to generate concepts, share ideas, and deliver A-1 content.</li><li>Provide weekly feedback to the marketing team regarding performance and expectations.</li><li>Train and guide new marketing hires on Swet marketing standards.</li></ul>4. Digital &amp; Social Media Oversight<ul><li>Oversee all Swet Lounge digital platforms including Instagram, X/Twitter, website, and text/email systems.</li><li>Manage posting schedules, captions, hashtags, and engagement tactics.</li><li>Monitor social media analytics and member engagement to adjust strategies.</li></ul>5. Email, Text &amp; Membership Communication<ul><li>Ensure weekly email blasts, text blasts, and membership updates are created and sent on time.</li><li>Work alongside Membership Support to ensure promotions and updates are clearly communicated.</li></ul>6. Data &amp; Reporting<ul><li>Review weekly attendance, membership numbers, and sales data to evaluate marketing performance.</li><li>Provide recommendations based on trends and insights.</li><li>Track performance of each theme night and marketing campaign.</li></ul>7. Event &amp; Theme Coordination<ul><li>Develop theme concepts that are aligned with member interests and current trends.</li><li>Explain the purpose and revenue strategy behind each theme.</li><li>Ensure marketing for all events is completed and released on schedule.</li></ul>Pay: $19.00 - $22.00 per hourWork Location: In person

Senior Marketing Coordinator ( Night Club)

CELLA

<div>Location: Atlanta, GA 30324 
Contract Length: Ongoing, max 2 years (based on performance/budget) 
On-site Requirements: 5 days per week in Atlanta office 
Compensation Range: $40 - 50 per hour 
 
We are seeking a Digital Experience Specialist to become the conversion champion of our digital ecosystem. In this critical role, you will be responsible for optimizing the bottom of the funnel (BOFU) digital journey across the company's owned websites, apps, portals, and our distributor partner sites. 
 
Working in a specialized team alongside the Digital Experience Architect (MOFU) and the Digital Activation Specialist (TOFU), you will ensure a seamless, conversion-focused user journey from discovery to purchase. This is a hands-on role where you will leverage data, advanced analytics, and strategic content optimization (including SEO/AEO/GEO) to drive personalization, enhance user confidence, and ultimately increase purchase intent and conversion rates. 
 
If you combine strategic thinking with execution excellence and have a track record of using data to continuously improve digital performance, we invite you to apply and help us maximize our digital revenue! 
 
Responsibilities:
<ul>
<li>Develop and implement digital strategies focused on conversion (BOFU) across owned digital platforms and distributor partner websites, ensuring seamless transitions from TOFU and MOFU activities.</li>
<li>Develop and execute strategies that increase conversion rates and enhance the personalized user experience.</li>
<li>Own and optimize SEO, AEO, and GEO strategies, ensuring visibility, discoverability, and engagement for all digital experiences.</li>
<li>Lead the digital content strategy across all owned and partner sites, maintaining accurate, consistent, and premium product information that drives conversion.</li>
<li>Collaborate with marketing management, the Digital Experience Architect, and Digital Activation Specialist to align strategies and create cohesive, full-funnel digital experiences.</li>
<li>Oversee the digital experience on distributor partner sites, ensuring alignment with brand standards, updated product content, and optimized pathways to purchase.</li>
<li>Develop and execute personalization strategies that deliver relevant, data-driven content experiences to increase engagement and conversion.</li>
<li>Identify and define the AI tools and strategies needed to accelerate content creation, enhance personalization, and optimize SEO, AEO, and GEO performance-driving more predictive, data-informed digital experiences.</li>
<li>Analyze performance data against OKRs/KPIs, generate actionable insights, make informed optimizations to improve ROI, and identify conversion bottlenecks or opportunities. Ability to present solutions for underperforming areas.</li>
<li>Present insights, performance reports, and recommendations to marketing leadership.</li>
</ul>
Success Looks Like
<ul>
<li>Improved conversion rates across owned and distributor digital properties.</li>
<li>Consistent, accurate, and engaging content driving purchase confidence.</li>
<li>Clear, actionable performance insights guiding continuous optimization.</li>
<li>Seamless collaboration between TOFU (Demand Generation), MOFU (Digital Experience Architect), and BOFU (Digital Experience Specialist).</li>
<li>A cohesive digital experience that effectively converts engagement into sales.</li>
<li>Fully develop and execute personalization strategy and persona creation.</li>
<li>Update SEO keywords, and develop and implement a AEO/GEO strategy to ensure brands are seen as the product authority in various search functions.</li>
</ul>
Reporting &amp; Collaboration
<ul>
<li>Reports to group marketing manager and VP of marketing.</li>
</ul>
Collaborates closely with:
<ul>
<li>Digital Experience Architect - ensuring digital structure and functionality support conversion.</li>
<li>Demand Generation Specialist - aligning traffic and lead generation with conversion optimization.</li>
<li>PIM/DAM Specialist - maintaining accurate, conversion-ready product information and experiences.</li>
<li>E-Commerce Manager - review conversion rates from owned websites to dealer websites, identify opportunities to grow presence on dealer channels, and ensure consistent product content data on dealer websites.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor's degree in marketing, digital media, or a related field.</li>
<li>4-6 years of experience in digital marketing, SEO, conversion optimization, or digital content strategy.</li>
<li>Proven expertise in SEO/AEO/GEO and understanding of digital discoverability.</li>
<li>Proven expertise in developing digital content strategies that are implemented at all stages of the marketing funnel.</li>
<li>Experience improving conversion rates in e-commerce or digital retail environments.</li>
<li>Strong understanding of personalization, UX best practices, and customer journey optimization.</li>
<li>Analytical mindset - skilled in interpreting data, identifying trends, and making data-driven decisions.</li>
<li>Experience with AI or predictive analytics tools is a plus (not required).</li>
<li>Excellent collaboration, organization, communication, and presentation skills.</li>
<li>Strong SEO/AEO knowledge.</li>
<li>Understanding of digital marketing conversion strategies.</li>
<li>Ability to develop persona-based marketing approaches.</li>
</ul>
Soft Skills:
<ul>
<li>Able to work in business environment.</li>
<li>Comfortable with PC technology.</li>
<li>Strong communication skills.</li>
<li>Collaborative team player.</li>
<li>Adaptable to changing digital marketing landscapes.</li>
</ul>
Tools &amp; Technology:
<ul>
<li>HubSpot</li>
<li>Salsify</li>
<li>Wayvia (formerly Price Spider)</li>
<li>SEMrush</li>
<li>Google Analytics</li>
<li>Internal portals and dashboards</li></ul> 
 
Job ID: 112025-117892 
#LI-CELLA 
#LI-DC1 
#PL 
 
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. 
 
At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. 
 
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&amp;D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
 
 
This posting is open for thirty (30) days.</div>

DIGITAL EXPERIENCE SPECIALIST

Velosio

<div>About the position::
<div>
Velosio is seeking a Digital Marketing Manager to own strategy across web, SEO, SEM, paid media, and social channels. This role manages a Digital Marketing Specialist and partners across teams. Reports to the Director, Global Demand Center. 
 
Location: Preference for hybrid in Atlanta, GA (2&ndash;3 days per week in office). Remote considered for the right candidate.</div>
Who we are::
<div>
At Velosio, we focus on what matters most - our people. We are a values-driven organization committed to delivering an outstanding employee experience to all our team members. 
 
Velosio&rsquo;s years of experience with business applications translate to a deep bench of tenured team members with competency across enterprise resource management (ERP), customer relationship management (CRM), and cloud services. 
 
We have earned recognition from Microsoft as a top 1% performing partner worldwide and an emerging NetSuite leader. We have strategic independent software vendor (ISV) partnerships and a portfolio of solution and service offerings to accelerate what&rsquo;s next for business. 
 
Our mission is to enable clients to realize business value faster, simplify the process of deploying technology, acquire deeper data-driven insights, and explore ongoing innovation to drive business forward. We support the entire Microsoft Dynamics portfolio, Office 365 family and Azure services. Velosio is the only Microsoft Cloud Distributor that specializes in Dynamics 365 and is a prominent Microsoft Master VAR. Headquartered in Atlanta, Georgia, Velosio&rsquo;s 400 employees serve over 4,000 clients. 
 
Beyond our expertise, as a Velosio team member, you can leverage the Velosio award-winning culture - a network of top-notch peers, day-to-day flexibility, career development resources and the largest incentive opportunities in the industry.</div>
Your day might look like::
<h3 class="jobSectionHeader">Digital Strategy</h3><ul><li>
Own roadmap for web, SEO, SEM, paid ads, and social media.</li><li>
Own ongoing content calendar for paid ads and social media</li><li>
Evaluate ABM platforms for targeted campaigns, work with Marketing Ops to implement, and then own ongoing execution of ABM programs in partnership with the ABM manager</li><li>
Coordinate with campaign managers to plan and execute always-on campaigns and targeted initiatives.</li><li>
Align digital goals with broader marketing priorities.</li></ul><h3 class="jobSectionHeader">
Optimization &amp; Analytics</h3><ul><li>
Run A/B tests and CRO to improve conversions.</li><li>
Own GA4, Tag Manager, UTMs, and digital dashboards.</li><li>
Refine targeting and budget allocation for maximum ROI.</li></ul><h3 class="jobSectionHeader">
Team Leadership</h3><ul><li>
Collaborate cross-functionally with HR, Sales, and Practice Leads to align digital initiatives with organizational goals.</li><li>
Manage and mentor the Digital Marketing Specialist.</li><li>
Oversee agencies and contractors as needed.</li><li>
Collaborate cross-functionally on initiatives like EVP and events.</li></ul>
What you'll bring::
<ul><li>Bachelor&rsquo;s degree in Marketing, Communications, or Business preferred.</li><li>
5+ years in digital marketing across SEO, SEM, paid media, and social.</li><li>
Proficiency with GA4, Tag Manager, and advertising platforms.</li><li>
Experience leveraging marketing automation platforms (HubSpot preferred) for attribution and landing pages.</li><li>
Strong analytical skills and dashboard building experience.</li><li>
Experience managing direct reports and agency partners.</li></ul>
Some reasons you might like working with us::
<div>
At Velosio, YOU MATTER. 
 
Due to our ongoing commitment to delivering an exemplary employee experience, Velosio has been recognized by Comparably in multiple categories &ndash; including Best Company Culture (2021-2024), Best Company Outlook (2022-2025), Best Company for Career Growth and Best Leadership Teams (2022-2025). 
 
Access the following link to see why:</div><ul><li>
100% of current Velosio team members feel the company is invested in their career growth</li><li>
99% feel their manager cares about them as a person</li><li>
99% look forward to interacting with their coworkers every day</li></ul><div>
https://www.comparably.com/companies/velosio</div><div>
At Velosio, YOUR WELLNESS MATTERS. 
 
We know one size doesn't fit all, which is why we offer a comprehensive benefits package that allows our team members to create a personalized plan best suited for their unique needs, including:</div><ul><li>
3 Medical Insurance options with a company contribution to HSA</li><li>
3 Dental Insurance options including adult orthodontics</li><li>
3 Vision Insurance options</li><li>
Unlimited PTO (UPTO)</li><li>
Remote or hybrid working environment based on location</li><li>
401k Match 50% of the first 6%</li><li>
StayWell Program &ndash; a cash reimbursement up to $600 a year toward Wellness</li></ul><div>
EEO Statement: 
 
Velosio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 
 
If you need assistance or accommodation with the application process due to a disability, you may contact us at recruiting@velosio.com or you may call us at (888) 725-2555.</div></div>

Digital Marketing Manager

NICE Actimize

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>
So, what&rsquo;s the role all about?

NiCE is seeking a Senior Customer Success Manager, VRS to join our VRS Public Safety team. As a member of the Value Realization Services team, you will be responsible for ensuring that customers fully realize the value of NICE&rsquo;s cloud-based Evidencentral digital evidence management platform, by actively guiding them through the business process transformation associated with the technology adoption process, and regularly monitoring key metrics that demonstrate adoption and usage , while proactively identifying, prioritizing and addressing any potential roadblocks that impact successful adoption and usage.

NiCE&rsquo;s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better &ndash; whether it&rsquo;s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NiCE also helps everyone work better together, so justice flows more smoothly, from incident to court.

How will you make an impact?
<ul>
<li>Serving as the primary customer contact and advocate for the post-sales customer journey for identified accounts</li>
<li>Building and executing an account specific relationship framework (executive sponsor, technical and operational leadership), inclusive of regularly scheduled status calls, quarterly business reviews, roadmap reviews and account planning sessions.</li>
<li>Running regular, proactive meetings and other communications with each client. Keeps meticulous records, and is accountable for internal and external follow-through (leveraging resources and associated teams at NiCE)</li>
<li>Accountable for driving customer adoption of Evidencentral as measured by consumption of services according to contracted amount, usage rates, and NPS/CSAT</li>
<li>Driving customer adoption and consumption by educating customer on how to internally promote the use of Evidencentral, identifying and prioritizing critical use cases and applying critical features, driving expansion, then monitoring consumption usage</li>
<li>Connecting the value realized by customers to the vision they embraced when NiCE solutions were selected through initial workshop/consulting engagements</li>
<li>Leveraging internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.</li>
<li>Identifying blockers for adoption and consumption and finds solutions by collaborating with clients and cross-functional Public Safety and Justice teams.</li>
<li>Syncing and collaborates with other Value Realization Services Managers to share and leverage insights across all customer accounts</li>
<li>Actively farms existing account base to identify upsell and cross-sell opportunities.</li>
<li>Providing valuable account information and insight to sales team to fuel the sales engine, and to help refine go-to-market approach, thus influencing both upsales and new sales.</li>
<li>Leading the renewal and expansion of subscription services for assigned accounts, works with sales through NiCE&rsquo;s admin process</li>
</ul>
Have you got what it takes?
<ul><li>Bachelor&rsquo;s degree required</li>
<li>5+ years&rsquo; experience in account/client relationship management</li>
<li>User application training experience is desirable</li>
<li>Operational process re-engineering experience is desirable</li>
<li>Excellent organizational and multi-tasking skills, ability to remain calm under pressure and &lsquo;think on one&rsquo;s feet&rsquo;</li>
<li>Exceptional interpersonal, listening, written and verbal communication skills are a must.</li>
<li>Exceptional presentation skills and ability to create organized and thoughtful presentations</li>
<li>Ability to learn about technology solutions and be able to teach and inspire others on how to use the solution and get value from the solutions</li>
<li>Ability to lead and motivate, develop clear and creative solutions and manage multiple initiatives simultaneously.</li>
<li>Comfortable dealing with complex customer relationships, decision processes and competing agendas.</li>
<li>Proven track record of successfully building and nurturing client relationships.</li>
<li>Superior critical thinking, decision making and problem-solving skills.</li>
<li>Ability to travel</li></ul> 


What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 


Requisition ID: 9304 
Reporting into: Manager, Customer Success Management 
Role Type: Individual Contributor</div><div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Senior Customer Success Manager

NICE

<div><div>At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.</div>
So, what's the role all about?

NiCE is seeking a Senior Customer Success Manager, VRS to join our VRS Public Safety team. As a member of the Value Realization Services team, you will be responsible for ensuring that customers fully realize the value of NICE's cloud-based Evidencentral digital evidence management platform, by actively guiding them through the business process transformation associated with the technology adoption process, and regularly monitoring key metrics that demonstrate adoption and usage , while proactively identifying, prioritizing and addressing any potential roadblocks that impact successful adoption and usage.

NiCE's Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better &ndash; whether it's responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NiCE also helps everyone work better together, so justice flows more smoothly, from incident to court.

How will you make an impact?
<ul>
<li>Serving as the primary customer contact and advocate for the post-sales customer journey for identified accounts</li>
<li>Building and executing an account specific relationship framework (executive sponsor, technical and operational leadership), inclusive of regularly scheduled status calls, quarterly business reviews, roadmap reviews and account planning sessions.</li>
<li>Running regular, proactive meetings and other communications with each client. Keeps meticulous records, and is accountable for internal and external follow-through (leveraging resources and associated teams at NiCE)</li>
<li>Accountable for driving customer adoption of Evidencentral as measured by consumption of services according to contracted amount, usage rates, and NPS/CSAT</li>
<li>Driving customer adoption and consumption by educating customer on how to internally promote the use of Evidencentral, identifying and prioritizing critical use cases and applying critical features, driving expansion, then monitoring consumption usage</li>
<li>Connecting the value realized by customers to the vision they embraced when NiCE solutions were selected through initial workshop/consulting engagements</li>
<li>Leveraging internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.</li>
<li>Identifying blockers for adoption and consumption and finds solutions by collaborating with clients and cross-functional Public Safety and Justice teams.</li>
<li>Syncing and collaborates with other Value Realization Services Managers to share and leverage insights across all customer accounts</li>
<li>Actively farms existing account base to identify upsell and cross-sell opportunities.</li>
<li>Providing valuable account information and insight to sales team to fuel the sales engine, and to help refine go-to-market approach, thus influencing both upsales and new sales.</li>
<li>Leading the renewal and expansion of subscription services for assigned accounts, works with sales through NiCE's admin process</li>
</ul>
Have you got what it takes?
<ul><li>Bachelor's degree required</li>
<li>5+ years' experience in account/client relationship management</li>
<li>User application training experience is desirable</li>
<li>Operational process re-engineering experience is desirable</li>
<li>Excellent organizational and multi-tasking skills, ability to remain calm under pressure and 'think on one's feet'</li>
<li>Exceptional interpersonal, listening, written and verbal communication skills are a must.</li>
<li>Exceptional presentation skills and ability to create organized and thoughtful presentations</li>
<li>Ability to learn about technology solutions and be able to teach and inspire others on how to use the solution and get value from the solutions</li>
<li>Ability to lead and motivate, develop clear and creative solutions and manage multiple initiatives simultaneously.</li>
<li>Comfortable dealing with complex customer relationships, decision processes and competing agendas.</li>
<li>Proven track record of successfully building and nurturing client relationships.</li>
<li>Superior critical thinking, decision making and problem-solving skills.</li>
<li>Ability to travel</li></ul> 


What's in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 


Requisition ID: 9304 
Reporting into: Manager, Customer Success Management 
Role Type: Individual Contributor<div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

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