commercial operations manager Jobs in Mangaluru

commercial operations manager

operations executive

associate - operations

associate operations manager Jobs in Mangaluru

associate operations manager

customer operations manager Jobs in Mangaluru

customer operations manager

senior operations manager

Saviynt

<div>
 
 
 We are seeking an experienced Manager to lead and manage a high-performing technical suppor team operating during night shifts. The ideal candidate should possess strong leadership skills, extensive experience in managing technical support operations, and be willing to work in a 24x7 environment to ensure seamless customer service delivery. This role will be crucial in supporting global customers
 
 
 
 
 and ensuring timely, high-quality resolutions to technical issues.
 
 
 
 
 
 
 
 WHAT YOU WILL BE DOING
 
 <ul>
 <li>
 
 Team Leadership:
 
 Lead and manage a team of technical support engineers,
 
 </li>
 </ul>
 providing guidance, mentorship, and support to ensure exceptional customerservice.
 
 Shift Management:
 
 Oversee night shift operations, ensuring optimal staffing,workload distribution, and timely responses to customer inquiries.
 
 Customer Escalations
 
 : Handle complex escalations, working closely withengineering, product, and other cross-functional teams to resolve high-priorityissues.
 
 Performance Monitoring
 
 : Establish and track key performance indicators(KPIs) for the team, including response times, resolution times, and customersatisfaction metrics.
 
 24x7 Support Strategy:
 
 Contribute to the design and implementation of 24x7support processes, optimizing efficiency and ensuring alignment with globalsupport operations.
 
 Training &amp; Development:
 
 Identify skill gaps within the team and coordinatenecessary training and development programs to enhance technical and softskills.
 
 Continuous Improvement:
 
 Drive continuous improvement initiatives,leveraging customer feedback and support data to optimize processes anddeliver a superior customer experience.
 
 Collaboration:
 
 Work closely with other regional support teams to ensureknowledge sharing and consistency across support operations globally.
 
 
 Reporting:
 
 Prepare and present regular reports on team performance,operational challenges, and customer satisfaction to senior leadership.
 
 
 
 
 WHAT YOU BRING
 
 <ul>
 <li>
 7-10 years of experience in technical support, with at least 3-5 years in a managerial or senior role
 </li>
 <li>
 Proven track record of managing teams in a 24x7 support environment
 </li>
 <li>
 Experience in IAM/IGA technologies (such as AD, LDAP, SAP, SQL databases, ServiceNow) is highly desirable
 </li>
 <li>
 Leadership: Strong people management skills with the ability to motivate and develop a team
 </li>
 <li>
 Customer-Focused: Demonstrated ability to handle customer escalations effectively and provide exceptional customer experience
 </li>
 <li>
 Problem-Solving: Strong analytical and troubleshooting skills with a proactive approach to problem-solving
 </li>
 <li>
 Communication: Excellent verbal and written communication skills, with the ability to interact with customers, stakeholders, and senior leadership
 </li>
 <li>
 Process-Oriented: Experience in defining and optimizing support processes and performance metrics
 </li>
 <li>
 Flexibility: Willingness to work night shifts and flexible hours to support global customers
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field
 
 </li>
 </ul>
 
 
 
 
</div>

Senior Manager - Support Operations

Kotak Life

<div>
 
 
 Role:
 
 Operations Manager
 
 
 
 Job Title:
 
 Senior Manager
 
 
 
 Department:
 
 Branch Operations (Group Business)
 
 
 
 Education:
 
 Graduate / Post Graduate
 
 
 
 Reports to:
 
 ROC
 
 
 
 Experience:
 
 6 years +
 
 
 
 
 
 
 Job Purpose:
 
 
 
 To manage and streamline all operational activities at the branch level related to group life insurance business. This role ensures timely and compliant processing of group insurance schemes (including onboarding, renewals, premium collections, and claims) while maintaining strong coordination with sales, underwriting, finance, and client servicing teams.
 
 
 ________________________________________
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Group Business Operations:
 
 
 
 &bull;Oversee end-to-end processing of group life insurance schemes, including:
 
 
 New business onboarding (documentation, data validation, system entries)
 
 
 Policy issuance and endorsements
 
 
 Renewals and premium processing
 
 
 &bull;Coordinate with underwriting for scheme approvals and deviations.
 
 
 &bull;Ensure all operational deliverables are met within defined turnaround times (TATs).
 
 
 
 
 
 
 2. Claims Support:
 
 
 
 &bull;Facilitate the registration and processing of group claims (death, riders, etc.).
 
 
 &bull;Ensure proper documentation and coordination with claims and legal teams.
 
 
 &bull;Track claim settlements and proactively communicate with clients and stakeholders.
 
 
 
 
 
 
 3. Compliance &amp; Risk Management:
 
 
 
 &bull;Ensure strict adherence to IRDAI guidelines, company SOPs, and regulatory norms (especially around KYC, AML, and data protection).
 
 
 &bull;Maintain audit-ready documentation and support internal or regulatory audits.
 
 
 &bull;Flag and resolve discrepancies in client data or policy issuance.
 
 
 
 
 
 
 4. Client &amp; Stakeholder Coordination:
 
 
 
 &bull;Serve as a key operational point of contact for corporate clients, brokers, and group sales teams.
 
 
 &bull;Support the relationship team in resolving operational queries, MIS requests, and escalations.
 
 
 &bull;Maintain strong communication with central operations, finance, and actuarial teams for policy servicing.
 
 
 
 
 
 
 5. People &amp; Process Management:
 
 
 
 &bull;Supervise branch ops staff and ensure efficient workload distribution.
 
 
 &bull;Train team members on group insurance processes, systems, and regulatory updates.
 
 
 &bull;Monitor process efficiency and identify opportunities for automation or improvement.
 
 
 ________________________________________
 
 
 
 
 
 
 Key Skills &amp; Competencies:
 
 
 
 &bull;Deep understanding of group insurance products and workflows.
 
 
 &bull;Familiarity with policy administration systems and Excel-based MIS.
 
 
 &bull;Strong problem-solving and decision-making ability.
 
 
 &bull;Good interpersonal skills for managing client and internal relationships.
 
 
 &bull;Attention to detail and strong compliance orientation.
 
</div>

Senior Manager - Group Business Operations

PwC Acceleration Center India

<div>
 At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those in operations and strategy at PwC will track, manage, and report on strategic initiatives and projects. In this role, you will support leaders by handling key responsibilities, representing their point of view in meetings and decisions, and anticipating their future needs. Additionally, you will organise leadership team calls and meetings, oversee research and data analysis, promote consistent execution across sectors, and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery.
 
 
 Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
 
 
 
 Skills
 
 
 
 Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
 
 
 <ul>
 <li>
 Craft and convey clear, impactful and engaging messages that tell a holistic story.
 </li>
 <li>
 Apply systems thinking to identify underlying problems and/or opportunities.
 </li>
 <li>
 Validate outcomes with clients, share alternative perspectives, and act on client feedback.
 </li>
 <li>
 Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
 </li>
 <li>
 Deepen and evolve your expertise with a focus on staying relevant.
 </li>
 <li>
 Initiate open and honest coaching conversations at all levels.
 </li>
 <li>
 Make difficult decisions and take action to resolve issues hindering team effectiveness.
 </li>
 <li>
 Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
 
 
 </li>
 </ul>
 The Opportunity
 
 
 When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you&rsquo;ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You&rsquo;ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
 
 
 As part of the Tax Operations team you will oversee central governance and compliance initiatives while driving reporting and analytics. As a Senior Manager you will develop and implement governance frameworks, manage budgeting and forecasting, and lead continuous improvement efforts to enhance operational practices. This position provides an exciting opportunity to influence strategic decision-making and foster a culture of transparency and accountability within the organization.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Oversee central governance and compliance initiatives within Tax Operations
 </li>
 <li>
 Develop and implement impactful governance frameworks for the organization
 </li>
 <li>
 Manage budgeting and forecasting processes to secure financial accuracy
 </li>
 <li>
 Lead continuous improvement efforts to enhance operational practices
 </li>
 <li>
 Influence strategic decision-making through data-driven insights
 </li>
 <li>
 Foster a culture of transparency and accountability across teams
 </li>
 <li>
 Collaborate with various departments to streamline reporting and analytics
 </li>
 <li>
 Coach and support team members in achieving their professional goals
 
 
 </li>
 </ul>
 What You Must Have
 
 
 <ul>
 <li>
 Bachelor's Degree
 </li>
 <li>
 12 years of experience
 </li>
 <li>
 Oral and written proficiency in English required
 
 
 </li>
 </ul>
 What Sets You Apart
 
 
 <ul>
 <li>
 Bachelor's Degree in Business Administration, Finance, Accounting, or a related field
 </li>
 <li>
 12-15 years of experience in governance, reporting, or financial management roles
 </li>
 <li>
 Proven proficiency in creating dashboards and reports using Tableau
 </li>
 <li>
 Driving innovation and continuous improvement initiatives
 </li>
 <li>
 Establishing accountability frameworks across the organization
 </li>
 <li>
 Managing stakeholder relationships effectively
 </li>
 <li>
 Understanding key business drivers and commercial dynamics
 </li>
 <li>
 Familiarity with Agile Scrum and Iterative Development methodologies
 </li>
 <li>
 Inspiring and developing teams to drive transformational change
 </li>
 </ul>
</div>

Senior Manager - Operations

GoodScore

<div>
 
 
 Company Overview:
 
 
 
 GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.
 
 
 From starting personalized credit consulting in 2023 to now, empowering over 1 million users to take control of their credit health, we are one of India&rsquo;s fastest-growing credit score &amp; credit management apps.
 
 
 We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on a 1x to 100x journey. We&rsquo;re building a team that shares our vision of transforming how India manages credit.
 
 
 
 
 
 
 Role Description:
 
 
 
 We are looking for a highly motivated
 
 Strategy &amp; Operations
 
 -
 
 Manager/ Associate
 
 to drive operational efficiency and strategic execution for our internal business processes. In this role, you will work closely with cross-functional teams to manage and optimize programs, ensuring seamless execution and continuous improvement. If you have
 
 1-2 years of pre-MBA experience in program management/ strategy and operations within a B2C company, preferably e-commerce,
 
 and a graduate degree from a
 
 tier-1 engineering college (IIT/ NIT/ BITS)
 
 , we&rsquo;d love to hear from you!
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Program Execution &amp; Optimization:
 
 Manage and optimize internal business operations, ensuring alignment with strategic goals.
 </li>
 <li>
 
 Cross-functional Collaboration:
 
 Work with product, operations, and business teams to drive efficiency and streamline processes.
 </li>
 <li>
 
 Data-driven Decision Making:
 
 Leverage analytics and KPIs to monitor performance, identify bottlenecks, and implement improvements.
 </li>
 <li>
 
 Process Automation &amp; Standardization:
 
 Identify automation opportunities to enhance productivity and operational excellence.
 </li>
 <li>
 
 Stakeholder Management:
 
 Coordinate with internal teams to ensure timely project execution and issue resolution.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 
 Education:
 
 Graduate degree from a
 
 tier-1 engineering college (IITs, BITS, NITs, etc.)
 
 .
 </li>
 <li>
 
 Experience:
 
 
 1-2 years of pre-MBA experience
 
 in program management/ strategy and operations within a B2C company,
 
 preferably e-commerce.
 
 </li>
 <li>
 
 Analytical &amp; Problem-Solving Skills:
 
 Strong ability to interpret data, generate insights, and drive data-backed decisions.
 </li>
 <li>
 
 Execution &amp; Process Improvement:
 
 Hands-on experience in
 
 managing operational workflows
 
 and improving efficiency.
 </li>
 <li>
 
 Technical &amp; Tools Proficiency:
 
 Familiarity with
 
 SQL, Excel, dashboards, and project management tools
 
 is a plus.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Opportunity to lead and scale a cutting-edge technology platform.
 </li>
 <li>
 Work with a highly talented and dynamic team.
 </li>
 <li>
 Competitive compensation and benefits.
 </li>
 <li>
 A culture of innovation, ownership, and continuous learning.
 </li>
 </ul>
</div>

Strategy & Ops Manager/ Associate - IIT/NIT/BITS

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Job Overview:
 
 
 
 
 
 We are seeking a data-focused and detail-oriented Lead - Marketing Analytics to support the marketing operations and revenue growth functions in a dynamic SaaS environment. Reporting to the Senior Manager - Marketing Operations &amp; Revenue Growth, this role will be responsible for executing data analysis, maintaining marketing dashboards, and providing actionable insights to enhance campaign performance and drive revenue impact.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ol>
 <li>
 
 Data Analysis &amp; Reporting:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Execute data analysis to provide insights on funnel performance, campaign effectiveness, and key marketing metrics including MQLs, SQLs, CAC, and conversion rates.
 
 
 
 </li>
 <li>
 
 Develop and maintain marketing dashboards using tools like Tableau, Power BI, or similar platforms.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Data Integrity &amp; Compliance:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Assist in the management and maintenance of the marketing database, ensuring data accuracy, segmentation, and compliance with data protection regulations.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Lead Scoring &amp; Routing:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Support the implementation and maintenance of lead scoring and routing frameworks to optimize funnel performance and lead management.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Campaign Performance Analysis:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Analyze marketing campaign data to identify trends, patterns, and opportunities for optimization.
 
 
 
 </li>
 <li>
 
 Provide reports and data-driven recommendations to the Senior Manager to drive marketing investment impact.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Collaboration &amp; Reporting:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Work closely with cross-functional teams including Sales, Product, and Marketing to align data insights with revenue objectives.
 
 
 
 </li>
 <li>
 
 Prepare periodic performance reports and presentations for the Senior Manager, highlighting key insights and recommendations.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Process Improvement &amp; Automation:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Identify opportunities for process automation and data integration to streamline marketing analytics operations.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in Marketing, Business, Data Analytics, or a related field.
 
 
 
 </li>
 <li>
 
 5+ years of experience in marketing analytics, data analysis, or marketing operations in a SaaS or tech-driven environment.
 
 
 
 </li>
 <li>
 
 Proficiency in data analysis and visualization tools (e.g., Tableau, Power BI, Excel).
 
 
 
 </li>
 <li>
 
 Experience with CRM systems (e.g., Salesforce) and marketing automation platforms (e.g., HubSpot, Marketo).
 
 
 
 </li>
 <li>
 
 Strong analytical and quantitative skills with attention to detail.
 
 
 
 </li>
 <li>
 
 Excellent communication and reporting skills.
 
 
 
 </li>
 <li>
 
 Ability to manage multiple data projects with a focus on accuracy and timely delivery
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Lead Marketing Analytics

Fidelity Investments

<div>
 
 Job Description
 
 
 
 
 Job Title:
 
 
 Manager/ Senior Manager - Legal
 
 
 
 
 The Purpose of this Role
 
 
 
 As an Individual Contributor, you will be part of the Legal Team that advises the organization on various legal aspects of business operations and consequently you will play a key role in enabling the organization to achieve its business objectives and mission, in compliance with its culture of compliance and ethics. You will also partner with colleagues in Fidelity&rsquo; s global Legal Team to ensure that operations in India are in alignment with Fidelity&rsquo;s global standards and practices.
 
 
 The role requires the candidate to provide legal advice and counsel on various aspects of business operations in India including:
 
 
 <ul>
 <li>
 Procurement: advisory on the lifecycle of procurement from due diligence, drafting and review of contracts, execution of contracts and guidance on contractual obligations.
 </li>
 <li>
 Statutory Compliances: advisory on statutory compliances for business operations.
 </li>
 <li>
 Real Estate Projects: legal due diligence, drafting and review of agreements, compliance with regulations governing contracts and operations.
 </li>
 <li>
 HR: advisory on laws regulating employment and employment actions in India.
 </li>
 <li>
 General legal research and advisory on business operations.
 
 
 </li>
 </ul>
 
 The Skills that are Good To Have for this role
 
 
 
 <ul>
 <li>
 Ability to navigate and advise on legal and regulatory issues and provide straightforward, practical analysis and advice.
 </li>
 <li>
 A consummate team player with the ability to partner and collaborate both within the Legal Team as well as with cross functional teams and business stakeholders.
 </li>
 <li>
 The ability to develop and influence relationships across the organization, including with key stakeholders and management.
 </li>
 <li>
 Strong communication skills (including advocacy, negotiation and presentation skills) and interpersonal skills, as well as the ability to effectively advise and influence senior executives and professionals from diverse businesses on a wide range of issues.
 </li>
 <li>
 Excellent communication skills &ndash; verbal and written and interpersonal skills.
 </li>
 <li>
 Analytical thinking and attention to detail.
 </li>
 <li>
 Being self-motivated and self-directed. You need to be able to work efficiently, under pressure, with varying degrees of supervision, and manage projects with competing deadlines in a dynamic environment.
 </li>
 <li>
 Mindset of innovation and a positive focus on identification of opportunities for improvement in processes and policies and increase value for the organization.
 </li>
 <li>
 Ability and experience in practical and holistic risk assessment, including identification of risks and development of risk assessment measures.
 </li>
 <li>
 Leadership skills with a view to ensuring that Legal has a place at the table and its perspectives are valued in the business decision making process.
 
 
 </li>
 </ul>
 
 The Expertise we&rsquo;re looking For
 
 
 
 <ul>
 <li>
 10+ years of work experience in a legal role.
 </li>
 <li>
 Professional Qualifications: Bachelor of Laws/Master of Laws degree
 </li>
 <li>
 Experience of litigation and working in a comparable MNC would be an additional value add.
 
 
 </li>
 </ul>
 
 Location:
 
 Bangalore &ndash; EGL
 
 
 
 Certifications
 
 
 
 Category:
 
 
 Compliance
</div>

Manager - Legal

First Citizens India

<div>
 
 FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company&rsquo;s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients&rsquo; greatest ambitions.
 
 
 
 
 Job Description
 
 
 
 
 Value Preposition
 
 
 
 Be at the Forefront Client Advisory Services (CAS): The Sr. Manager of CAS provides strategic leadership directly to their team (s) with the responsibility to nurture relationships, deliver value and increase the utilization of SVB products and services, contributing to the overall Net Promoter (NPS) strategy and this role is to lead team or teams comprised of exempt and/or non-exempt employees that may be geographically dispersed; Fosters an environment of accountability, learning and growth across their team.
 
 
 
 Job Details
 
 
 
 <ul>
 <li>
 Position Title: Senior Manager - Client Advisory Services
 </li>
 <li>
 Career Level: L2
 </li>
 <li>
 Job Category: Assistant Vice President
 </li>
 <li>
 Role Type: Hybrid
 </li>
 <li>
 Job Location: Bangalore
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 The Client Advisory Services team which is a part of the Enterprise Operations team at First Citizens India (FCI) is hiring a full-time Senior Manager KYC to drive the bank&rsquo;s KYC &amp; Banking operations processes including Onboarding and/or Quality control. This role is also intended to drive the standardization of KYC practices at First Citizens Bank across all regions.
 
 
 
 Impact
 
 
 
 FCI is seeking an Sr. Manager to manage KYC 1st LOD, Onboarding, Quality control and ongoing maintenance of all commercial client information files (CIFs), deposit products, online banking &amp; cash management services function for all clients onboarded within the bank. This team will be based out of its Bangalore GCC.
 
 
 
 Key Deliverables
 
 
 
 <ul>
 <li>
 Provide procedural advice &amp; guidance to KYC operations team in producing timely, high quality KYC profiles &amp; address quality issues. Be abreast of the latest updates in the AML/KYC domain.
 </li>
 <li>
 Work with the KYC operations team &amp; other connected teams globally to ensure timely completion of profiles and prioritize workload to meet the necessary objectives.
 </li>
 <li>
 Be able to work with various teams independently and contribute effectively towards the implementation or streamlining of the AML/KYC processes followed at SVB
 </li>
 <li>
 Experience in back-office operations, banking or financial services with focus on controls strongly preferred
 </li>
 <li>
 Providing operational support to clients &amp; business partners consistent with bank policy &amp; procedures
 </li>
 <li>
 Solid understanding of Bank products, regulations, department processes &amp; procedures.
 </li>
 <li>
 Performance coaching and guidance on how to inspire, improve and take their team(s) performance to the next level.
 </li>
 <li>
 Sets direction for their team(s) to achieve the overall CAS/SVB strategic goals
 </li>
 <li>
 Performance coaching and guidance on how to inspire, improve and take their team(s) performance to the next level.
 </li>
 <li>
 Sets team performance/behavior expectations and holds team(s) accountable
 </li>
 <li>
 Consistently engages in development conversations with employees &ndash; focusing on their specific goals &ndash; growth within in current role, career progression within CAS and/or other parts of the organization.
 
 
 </li>
 </ul>
 
 Functional Skills
 
 
 
 
 Skills and Qualification
 
 
 
 <ul>
 <li>
 Team Player: Support peers and department management.
 </li>
 <li>
 Problem Solving: Handle escalated issues, create and manage threat detection rules, and perform root cause analysis.
 </li>
 <li>
 Communication: Excellent verbal, written, and interpersonal communication skills.
 </li>
 <li>
 Attention to Detail: Ensure accuracy and thoroughness in all tasks.
 </li>
 <li>
 Leadership: Provide guidance and mentorship to junior SOC analysts.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Project Management.
 </li>
 <li>
 KYC/AML
 </li>
 <li>
 Computer/Technical Skills: MS Office products; CRM Systems
 
 
 </li>
 </ul>
 
 Leadership Qualities
 
 
 
 <ul>
 <li>
 Empathy: Understands and cares about team members' feelings and perspectives.
 </li>
 <li>
 Communication: Clearly conveys ideas and listens actively.
 </li>
 <li>
 Inspiration: Motivates and encourages the team to achieve their best.
 
 
 </li>
 </ul>
 
 Relationships &amp; Collaboration
 
 
 
 <ul>
 <li>
 Reports to: Associate Director
 </li>
 <li>
 Partners: Senior leaders and cross-functional teams.
 </li>
 <li>
 Leads: A team of 10-15 KYC and Implementation analysts.
 
 
 </li>
 </ul>
 
 Accessibility Needs
 
 
 
 We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
 
 
 
 Equal Employment Opportunity
 
 
 
 
 FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.
 
</div>

Senior Manager - KYC

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