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central operations manager

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Ample

<div>
 
 Looking for Senior Manager - HR operations
 
 
 Location - Jakkur (Yehalanka - Bangalore)
 
 
 Immediate joiner Preferred - Work from office all 5 days.
 
 
 Experience - 15 + yrs. (MBA Preferred)
 
 
 
 
 
 
 
 
 
 Key Role Responsibilities :
 
 
 
 
 
 
 
 HR Policies and Processes management
 
 
 <ul>
 <li>
 Develop, update, optimize, and ensure implementation of HR policies and processes to ensure compliance with legal requirements and company guidelines
 </li>
 <li>
 Ensure HR policies align with regulatory standards and compliance requirements
 </li>
 <li>
 Develop and implement employee onboarding and offboarding processes, ensuring a smooth transition for new hires and departing employees
 </li>
 <li>
 Provide inputs and manage the Operations budget effectively
 </li>
 <li>
 Ensure compliance with Prevention of Sexual Harassment (POSH) regulations
 </li>
 </ul>
 
 
 
 
 
 Compensation and Benefits management
 
 
 <ul>
 <li>
 Manage payroll operations in accordance with country laws and regulations, ensuring accuracy and timeliness
 </li>
 <li>
 Oversee benefits administration, including benchmarking benefits
 </li>
 <li>
 Complete the performance management system (PMS) yearly cycle, ensuring relevant data is collected for compensation and grade revisions
 </li>
 <li>
 Benchmark and align compensation, grades, bands, and incentives structure to stay competitive
 </li>
 <li>
 Drive and manage recognition and rewards (R&amp;R) programs, ensuring timely rollout and employee engagement
 </li>
 </ul>
 
 
 
 
 
 HR Data management
 
 
 <ul>
 <li>
 Oversee HR data management, reporting, and analytics to drive informed decision-making
 </li>
 <li>
 Manage and maintain accurate employee records, ensuring confidentiality and compliance with data protection regulations
 </li>
 <li>
 Provide timely and accurate employee data to concerned stakeholders as needed
 </li>
 </ul>
 
 
 
 
 
 Employee events and community engagement
 
 
 <ul>
 <li>
 Handle corporate social responsibility (CSR) activities, fostering community engagement
 </li>
 <li>
 Organize fun and special events such as important occasions, festivals, and town halls to promote employee morale and engagement
 </li>
 <li>
 Manage and deliver on special HR projects to support organizational objectives
 </li>
 </ul>
 
 
 
 
 
 Stakeholder collaboration
 
 
 <ul>
 <li>
 Collaborate with department heads and senior leadership to ensure buy-in and support for HR Policy initiatives
 </li>
 <li>
 Develop and manage relationships with consultants, service providers, vendors and partners for HR operations management and special projects
 </li>
 </ul>
 
 
 
 
 
 Team Leadership
 
 
 <ul>
 <li>
 Lead, manage and build a high performing recruitment team
 </li>
 <li>
 Provide training and professional development opportunities to enhance team skills
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Knowledge, Skills, Experience Required :
 
 
 
 
 
 <ul>
 <li>
 15+ yrs. Proven experience in HR operations, with a track record of success in developing and managing HR policies, processes and initiatives.
 </li>
 <li>
 Strong understanding of employment laws and regulations.
 </li>
 <li>
 Excellent interpersonal and communication skills, with the ability to build strong relationships with employees at all levels of the organization
 </li>
 <li>
 Proficiency in HRIS systems and other HR-related software tools.
 </li>
 <li>
 Ability to work effectively in a fast-paced environment, manage multiple priorities, and meet deadlines
 </li>
 </ul>
 
 
</div>

Senior Manager  HR Operations

PwC Acceleration Center India

<div>
 At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those in operations and strategy at PwC will track, manage, and report on strategic initiatives and projects. In this role, you will support leaders by handling key responsibilities, representing their point of view in meetings and decisions, and anticipating their future needs. Additionally, you will organise leadership team calls and meetings, oversee research and data analysis, promote consistent execution across sectors, and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery.
 
 
 Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
 
 
 
 Skills
 
 
 
 Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
 
 
 <ul>
 <li>
 Craft and convey clear, impactful and engaging messages that tell a holistic story.
 </li>
 <li>
 Apply systems thinking to identify underlying problems and/or opportunities.
 </li>
 <li>
 Validate outcomes with clients, share alternative perspectives, and act on client feedback.
 </li>
 <li>
 Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
 </li>
 <li>
 Deepen and evolve your expertise with a focus on staying relevant.
 </li>
 <li>
 Initiate open and honest coaching conversations at all levels.
 </li>
 <li>
 Make difficult decisions and take action to resolve issues hindering team effectiveness.
 </li>
 <li>
 Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
 
 
 </li>
 </ul>
 The Opportunity
 
 
 When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you&rsquo;ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You&rsquo;ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
 
 
 As part of the Tax Operations team you will oversee central governance and compliance initiatives while driving reporting and analytics. As a Senior Manager you will develop and implement governance frameworks, manage budgeting and forecasting, and lead continuous improvement efforts to enhance operational practices. This position provides an exciting opportunity to influence strategic decision-making and foster a culture of transparency and accountability within the organization.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Oversee central governance and compliance initiatives within Tax Operations
 </li>
 <li>
 Develop and implement impactful governance frameworks for the organization
 </li>
 <li>
 Manage budgeting and forecasting processes to secure financial accuracy
 </li>
 <li>
 Lead continuous improvement efforts to enhance operational practices
 </li>
 <li>
 Influence strategic decision-making through data-driven insights
 </li>
 <li>
 Foster a culture of transparency and accountability across teams
 </li>
 <li>
 Collaborate with various departments to streamline reporting and analytics
 </li>
 <li>
 Coach and support team members in achieving their professional goals
 
 
 </li>
 </ul>
 What You Must Have
 
 
 <ul>
 <li>
 Bachelor's Degree
 </li>
 <li>
 12 years of experience
 </li>
 <li>
 Oral and written proficiency in English required
 
 
 </li>
 </ul>
 What Sets You Apart
 
 
 <ul>
 <li>
 Bachelor's Degree in Business Administration, Finance, Accounting, or a related field
 </li>
 <li>
 12-15 years of experience in governance, reporting, or financial management roles
 </li>
 <li>
 Proven proficiency in creating dashboards and reports using Tableau
 </li>
 <li>
 Driving innovation and continuous improvement initiatives
 </li>
 <li>
 Establishing accountability frameworks across the organization
 </li>
 <li>
 Managing stakeholder relationships effectively
 </li>
 <li>
 Understanding key business drivers and commercial dynamics
 </li>
 <li>
 Familiarity with Agile Scrum and Iterative Development methodologies
 </li>
 <li>
 Inspiring and developing teams to drive transformational change
 </li>
 </ul>
</div>

Senior Manager - Operations

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 This role will be based in Bengaluru, Karnataka.
 
 
 Support Strategy, Planning &amp; Operations (SPO) team moves fast to set direction for LinkedIn&rsquo;s Member &amp; Customer Support, solve toughest cross-functional problems, and deliver world-class customer experience. We are looking for a Senior Associate of Planning, who will support annual budget planning, forecasting &amp; workforce management, providing insights and recommendations to drive LinkedIn Global Support Operation&rsquo;s financial performance and strategic decisions.
 
 
 This role will require applying structured thinking to critical business questions, running deep analyses, generating insights, and developing meaningful recommendations to identify operational efficiencies and enable scale in our support operations. The ideal candidate will have strong communications skills, and be comfortable interacting with key cross-functional partners, including from Member &amp; Customer Support, Product Operations, Business Operations, Finance and other Ops teams.
 
 
 We're seeking a self-starter and independent thinker, who can thrive in a challenging &amp; fast-paced environment.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Drive efforts in forecasting support staffing requirements based on business trends, seasonal demand, historical data, and key performance indicators (KPIs).
 </li>
 <li>
 Support short-term strategic planning efforts across various channels (email, phone, chat, etc.) to forecast contact volume, agent handle time and other relevant metrics.
 </li>
 <li>
 Analyze large datasets to generate insights into workforce trends, staffing gaps, and operational performance to provide recommendations to enable decision making. Use performance data and analysis to identify areas for improvement.
 </li>
 <li>
 Identify and drive opportunities for automation, and streamline planning processes &amp; workflows where possible.
 </li>
 <li>
 Develop analytical frameworks to support LinkedIn&rsquo;s growth via new product launches, pilots or support offerings.
 </li>
 <li>
 Provide regular reports and presentations to leadership on key operational metrics, workforce plans &amp; changes and strategic recommendations.
 </li>
 <li>
 Document standard procedures, ensuring clarity and consistency in operations.
 </li>
 <li>
 Build strong and trusting relationships with key business partners &amp; stakeholders.
 </li>
 <li>
 Work collaboratively and cross-functionally to ensure alignment on business objectives.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Economics, Business, Operations, Data Science or other quantitative fields
 </li>
 <li>
 3+ years of work experience in strategic planning, workforce management, consulting, business operations, or a related field
 </li>
 <li>
 Experience with Excel and data analysis / data modeling
 
 
 
 </li>
 </ul>
 
 Preferred Requirements:
 
 
 
 <ul>
 <li>
 MBA or Masters in related field
 </li>
 <li>
 Experience developing, analyzing, and communicating complex analytical information clearly and effectively to senior management
 </li>
 <li>
 Experience in SQL and data visualization (Tableau, Power BI)
 </li>
 <li>
 Familiarity with AI-driven predictive analytics, planning or workforce mangement tools
 </li>
 <li>
 Familiarity with customer support key performance metrics, planning models, forecasting techniques, and process optimization methodologies
 
 
 
 </li>
 </ul>
 Suggested Skills
 
 
 <ul>
 <li>
 Up to date with industry trends and changes in WFM
 </li>
 <li>
 Clear ability to communicate outcomes and flag risks
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Senior Associate, Support Operations Planning

Infosys BPM

<div>
 
 🚀
 
 Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!
 
 
 
 
 
 
 📍
 
 Locations:
 
 Bangalore (Interview),
 
 Job Locations
 
 : Bangalore
 
 
 🗓️
 
 Walk-In Dates:
 
 3rd Dec 2025, 5th Dec 2025.
 
 
 ⏰
 
 Time:
 
 10:00 AM to 1:00 PM
 
 
 🏢
 
 Venue:
 
 
 Infosys BPM Limited,
 
 
 
 
 No. 40/P-41/P, Building # : 68, Gate #: 2 electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.
 
 
 
 
 
 
 
 Landmark:
 
 : In Between Sunik Industries and Tejas Networks
 
 
 
 
 
 🔔
 
 Mode:
 
 100% Work from Office (WFO)
 
 
 
 
 
 
 About the Role:
 
 
 
 We are looking for a seasoned
 
 Operations Manager (JL-5)
 
 with strong expertise in managing large-scale customer service operations across omni-channel platforms. The ideal candidate will have proven leadership experience and a deep understanding of operational excellence in a dynamic environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage operations for
 
 customer service domain
 
 across
 
 voice, chat, and email channels
 
 .
 </li>
 <li>
 Drive performance and ensure adherence to SLAs and KPIs.
 </li>
 <li>
 Manage a team of
 
 80+ FTEs
 
 , ensuring high engagement and productivity.
 </li>
 <li>
 Collaborate with clients and internal stakeholders for seamless delivery.
 </li>
 <li>
 Implement process improvements and leverage technology for efficiency.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 
 Minimum 12 years
 
 of experience in operations.
 </li>
 <li>
 At least
 
 2 years as JL-5 Operations Manager
 
 (must be an experienced manager, not aspiring).
 </li>
 <li>
 Strong experience in
 
 omni-channel platforms
 
 (voice, chat, email).
 </li>
 <li>
 Preferably with
 
 SaaS exposure
 
 .
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Strong analytical skills and understanding of
 
 technical platforms and telephony channels
 
 .
 </li>
 <li>
 Proven ability in
 
 team performance management
 
 and SLA adherence.
 </li>
 </ul>
 
 
 
 
 📝
 
 Mandatory Documents to Carry
 
 
 
 
 
 <ul>
 <li>
 Updated
 
 printout of your resume
 
 </li>
 <li>
 Any
 
 2 government-issued photo IDs
 
 (PAN / Aadhar / Voter ID / Passport)
 </li>
 <li>
 
 All original academic documents
 
 for verification:
 </li>
 <li>
 &rtrif; 10th &amp; 12th Marksheets
 </li>
 <li>
 &rtrif; Graduation (All Semesters, CMM, Provisional &amp; Degree Certificate)
 </li>
 </ul>
 
 ⚠️ Laptops &amp; cameras are
 
 not permitted
 
 due to security restrictions.
 
 
 Government ID is
 
 mandatory for entry
 
 into the campus.
 
 
 
 
 
 📌
 
 How to Attend the Walk-In
 
 
 
 
 
 <ul>
 <li>
 
 Carry a copy of this email/invitation
 
 </li>
 <li>
 
 Register your application in advance
 
 </li>
 <li>
 Walk into the
 
 Infosys Bangalore Electronic city Phase 2 office
 
 
 on
 
 3rd Dec 2025, 5th Dec 2025 between
 
 10:00 AM 1:00 PM
 
 </li>
 </ul>
 
 
 
 
 🌟 Why Infosys BPM?
 
 
 
 
 <ul>
 <li>
 💼 Work with a global brand
 </li>
 <li>
 📚 Extensive training &amp; upskilling programs
 </li>
 <li>
 🚀 Fast-track career growth in tech support or customer success
 </li>
 <li>
 🌏 Dynamic, inclusive, and team-oriented culture
 </li>
 </ul>
 
 
 
 
 
 Come build your career with Infosys BPM. Lets grow, together.
 
 
 
 
 
 
 We cant wait to meet you!
 
 
 
 
 
 
 Warm Regards,
 
 
 
 
 Talent Acquisition Team
 
 
 
 📩
 
 Infosys BPM Ltd.
 
 
 
 💼
 
 Human Resources | INFY HR
 
 
 
 🌐
 
 www.infosysbpm.com
 
 
 
 📍
 
 Bangalore | Pune | Global Locations
 
 
 
 
 Transforming Talent | Empowering Careers
 
 
</div>

Walk-In Drive - Operations Manager - Customer Support - 12 to 15 yrs exp

Porter

<div>
 
 
 Porter: Creating Impactful Journeys
 
 
 
 
 
 
 At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.
 
 
 
 
 
 
 Why Porter?
 
 
 
 
 
 <ul>
 <li>
 Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.
 </li>
 <li>
 Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.
 </li>
 <li>
 Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.
 </li>
 <li>
 Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.
 </li>
 </ul>
 
 
 
 
 
 Be a Part of Something Extraordinary:
 
 
 
 
 
 
 If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution &ndash; where every day is an opportunity to redefine what's possible.
 
 
 If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!
 
 
 
 
 
 
 Company URL: https://porter.in/
 
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 The Sr. Manager &ndash; Operations will lead and scale day-to-day operations for the Packers &amp; Movers business across multiple categories (Intercity, Intracity) across Pan India (Spread across 10 cities and expanding ).
 
 
 The role demands strong execution capabilities, people leadership, and the ability to translate business vision into operational excellence. The ideal candidate is someone who has multi-city operations in an experienced-focused business, managed high-performing teams, and has good comfort with data, and most importantly has the ability to understand ground realities well.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Operations Management
 
 
 <ul>
 <li>
 Drive day-to-day operations across business verticals with strong execution discipline.
 </li>
 <li>
 Plan supply for projected demand and ensure quality and operational standards.
 </li>
 <li>
 Allocate and manage city teams for on ground operational execution.
 </li>
 </ul>
 
 
 
 
 
 2. SOPs, GTMs &amp; Process Excellence
 
 
 <ul>
 <li>
 Implement SOPs and execute GTMs for new product launches and process rollouts.
 </li>
 <li>
 Identify operational inefficiencies and drive improvements in partnership with Product, Analytics, and Central teams.
 </li>
 <li>
 Ensure adherence to standards around quality, turnaround times, and customer experience.
 </li>
 </ul>
 
 
 
 
 
 3. Business &amp; Category Leadership
 
 
 <ul>
 <li>
 Lead geographic and category expansion by collaborating with cross-functional stakeholders.
 </li>
 <li>
 Manage P&amp;L for assigned categories along with other business co-owners.
 </li>
 <li>
 Build and execute strategic objectives (e.g. NPS improvement, New launches).
 </li>
 </ul>
 
 
 
 
 
 4. Market Intelligence &amp; Strategy
 
 
 <ul>
 <li>
 Track market trends around pricing, competition, and service quality to define short to medium (1 day- 6 months) term strategies
 </li>
 <li>
 Bring a strong eye for detail to understand micro-market nuances and routes, and tailor strategies accordingly for growth and customer experience.
 </li>
 </ul>
 
 
 
 
 
 5. Escalation &amp; Risk Management
 
 
 <ul>
 <li>
 Enable teams to handle escalations with excellence an discipline, identify recurring patterns, and drive long-term structural fixes.
 </li>
 <li>
 Ensure effective governance mechanisms for city operations.
 </li>
 </ul>
 
 
 
 
 
 6. Vision &amp; Roadmap
 
 
 <ul>
 <li>
 Create a clear operational vision and detailed roadmap for business excellence.
 </li>
 <li>
 Influence and lead multi-city teams through structured planning, communication, and performance management.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 
 
 
 
 Must-Have
 
 
 
 
 
 <ul>
 <li>
 Strong people leadership; prior experience handling a team of managers is essential.
 </li>
 <li>
 Experience managing multi-city operations with at least 20+ member teams.
 </li>
 <li>
 Excellent communication skills, with the ability to influence both leadership and ground teams.
 </li>
 <li>
 High comfort in using data and ground intelligence for decision-making.
 </li>
 <li>
 Deep on-ground bias with a roll-up-your-sleeves attitude and the willingness to travel to uncover and address real issues.
 </li>
 </ul>
 
 
 
 
 
 Good-to-Have
 
 
 
 
 
 <ul>
 <li>
 Experience in logistics, mobility, supply chain, or marketplace operations.
 </li>
 <li>
 Exposure to category management roles involving both strategy and execution.
 </li>
 <li>
 Ability to work cross-functionally and manage multiple stakeholders.
 </li>
 </ul>
</div>

Sr. Manager – Operations

PhonePe

<div>
 
 About PhonePe Limited:
 
 
 
 Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
 
 
 PhonePe&rsquo;s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company&rsquo;s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
 
 
 
 Culture:
 
 
 
 At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you&rsquo;re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
 
 
 
 Job Description:
 
 
 
 The Procurement Ops Manager will act as the primary coordinator between the SRE Audit Team and the Compliance Team, ensuring smooth execution of audit cycles and timely delivery of evidence. This role demands strong program management, stakeholder coordination, and leadership in managing cross-functional initiatives.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Act as the single point of contact between Compliance, Audit, and SRE leadership.
 </li>
 <li>
 Coordinate audit requirements, timelines, and evidence commitments with Compliance.
 </li>
 <li>
 Work closely with the Operations Engineering Manager (OEM) to allocate resources and commit delivery timelines.
 </li>
 <li>
 Ensure audit evidence consistency and standardization across the team.
 </li>
 <li>
 Drive automation of evidence generation and reporting.
 </li>
 <li>
 Prepare and publish dashboards and leadership updates.
 </li>
 <li>
 Support remediation tracking in partnership with other SRE HoEs.
 
 
 </li>
 </ul>
 Required Skills &amp; Experience:
 
 
 <ul>
 <li>
 5&ndash;8 years of program management experience in technology or infrastructure organizations.
 </li>
 <li>
 Strong stakeholder management and leadership communication skills.
 </li>
 <li>
 Familiarity with regulatory audits (RBI, NPCI, etc.) preferred.
 </li>
 <li>
 Experience in governance, risk, compliance, or audit enablement is a plus.
 </li>
 <li>
 Ability to manage complex, cross-functional programs.
 
 
 </li>
 </ul>
 
 PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
 
 
 
 <ul>
 <li>
 Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
 </li>
 <li>
 Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
 </li>
 <li>
 Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
 </li>
 <li>
 Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
 </li>
 <li>
 Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
 </li>
 <li>
 Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
 
 
 </li>
 </ul>
 
 
 Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process,
 
 
 
 
 please fill out this form.
 
 
 
 
 
 
 Read more about PhonePe
 
 
 
 
 on our blog
 
 
 
 
 .
 
 
 
 
 
 Life at PhonePe
 
 
 
 
 PhonePe in the news
 
</div>

Procurement Ops Manager, SRE

Air India SATS Airport Services Private Limited (AISATS)

<div>
 
 
 ABOUT AIR INDIA SATS AIRPORT SERVICES PRIVATE LIMITED
 
 
 
 
 
 
 
 
 AISATS, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd.,
 
 
 one of the world&rsquo;s largest providers of air cargo handling services and Asia&rsquo;s leading airline caterer
 
 
 . &lsquo;AISATS&rsquo; is defined by its people &ndash; they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we
 
 
 offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.
 
 
 
 
 
 
 Senior Manager &ndash; Human Resources (HRBP)
 
 
 
 
 
 
 
 Location: BLR
 
 
 
 
 
 
 
 JOB PURPOSE
 
 
 
 The Senior Manager &ndash; HRBP for Airport Operations acts as a strategic partner to operational leadership, aligning HR strategies with business goals to enhance workforce performance, compliance, and employee engagement in a dynamic airport environment.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 Strategic HR Partnership
 
 
 <ul>
 <li>
 Collaborate with airport operations leadership to develop and implement HR strategies that support operational excellence.
 </li>
 <li>
 Act as a trusted advisor on workforce planning, talent management, and organizational design.
 </li>
 </ul>
 
 
 Talent &amp; Performance Management
 
 
 <ul>
 <li>
 Drive performance management processes and coach leaders on feedback and development.
 </li>
 </ul>
 
 
 
 
 
 Employee Relations &amp; Engagement
 
 
 <ul>
 <li>
 Manage employee relations cases, ensuring fair and consistent resolution.
 </li>
 <li>
 Foster a culture of engagement, inclusion, and continuous improvement.
 </li>
 </ul>
 
 
 Compliance &amp; Risk Management
 
 
 <ul>
 <li>
 Ensure HR practices comply with aviation regulations, labor laws, and internal policies.
 </li>
 <li>
 Partner with legal and compliance teams to mitigate risks.
 </li>
 </ul>
 
 
 Operational HR Excellence
 
 
 <ul>
 <li>
 Oversee HR operations including onboarding, payroll coordination, and benefits administration.
 </li>
 <li>
 Analyze HR metrics to inform decisions and improve processes.
 </li>
 </ul>
 
 
 Change Management &amp; Communication
 
 
 <ul>
 <li>
 Lead change initiatives related to organizational restructuring, policy updates, or technology implementations.
 </li>
 <li>
 Facilitate effective communication between HR and airport operational teams.
 </li>
 </ul>
 
 
 
 
 
 EDUCATIONAL QUALIFICATIONS
 
 
 <ul>
 <li>
 MBA/PGDM in Human Resources or related field.
 </li>
 <li>
 10+ years of progressive HR experience, with at least 5 years in a business partnering role.
 </li>
 <li>
 Exposure to large-scale operations, preferably in aviation or a regulated industry.
 </li>
 <li>
 Experience in aviation, transportation, or large-scale operational environments preferred.
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 Strong knowledge of labor laws, HR systems, and compliance frameworks.
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 </ul>
 
 
 
 
 
 PERSONAL CHARACTERISTICS &amp; BEHAVIOUR
 
 
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 <li>
 Strategic thinking and business acumen.
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 Strong interpersonal and influencing skills.
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 Data-driven decision-making.
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 Crisis management and adaptability.
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 <li>
 Proficiency in HRIS and analytics tools.
 </li>
 </ul>
 
 
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Human Resources Business Partner

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