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senior services engagement engineer

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it&rsquo;s the best-run businesses that make the world run better and improve people&rsquo;s lives. 
SAP Premium Engagements &ndash; namely SAP MaxAttention and SAP ActiveAttention - are white glove and strategic engagements with SAP&rsquo;s largest customers. Both engagements provide premium advisory and support services for the customer journey to the Intelligent Enterprise. 
 
For the delivery of SAP Premium Engagements, SAP is looking for a Technical Quality Manager (TQM) to serve our customers as trusted advisors, onsite at our customer's premises, focusing as much on the customer&rsquo;s business as on the customer&rsquo;s technical environment. As a TQM you are accountable for the day to day execution of the SAP Premium Engagements portfolio &amp; service plan, methods and tools, and best practices across all systems &amp; landscapes and platforms. 
You are responsible for executing on the customer&rsquo;s value-based, digital transformation roadmap, making full use of SAP Innovation Services, orchestrating the prototyping of business scenarios, fostering a platform for ideation and innovation, and capturing the value of SAP Premium Engagements. You will develop and demonstrate a premium level of understanding of the customer&rsquo;s strategic business goals, business processes, landscape, industry norms and all available and late breaking technology as well as newly developed SAP Premium Engagement services. As a technology and business aficionado, you guide your customers on the proper adoption and deployment of predictive analytics, the internet of things, machine learning, artificial intelligence, blockchain, drones and sensors, and the positive impact these technological advancements can have on your customer, their employees and work-place safety, their end-customers and the environment. 
The TQM demonstrates a premium level of enthusiasm for technology enabled business advancements, clearly articulating to the customer current technology trends including public and private cloud, on-prem and hybrid technologies and trends; disruptive technologies, the industry of automation, machine learning, cloud bursting, visualization, PAAS, SAAS, IAAS, IOT, Industry 4.0, cyber security, big data, quantum computing, artificial intelligence, blockchain, digital twin, smart factories, and so on. The TQM collaboratively aligns and coordinates with all other customer relevant SAP employees and keeps the regional SAP leadership team and the customer&rsquo;s SAP Premium Engagements team aware of progress, risks, challenges, and accomplishments. 
 
The TQM demonstrates a premium level of enthusiasm and understanding of the:<ul><li>
Customer&rsquo;s strategy and requirements</li><li>
Customer's solution landscape</li><li>
Customer&rsquo;s business processes</li><li>
Customer&rsquo;s industry</li></ul> 
Responsibilities<ul><li>
Develops and maintains a strong customer relationship and works to be recognized as a Trusted Advisor providing unbiased guidance, ensuring empowerment of the customer team</li><li>
Collaborates with any System Integrator (SI) of the customer, providing corrective action when the SI is heading down the wrong path or providing incorrect recommendations to the customer, the TQM diplomatically highlights the risks and provides alternate SAP recommendations. Captures and reports how the engagement is driving business value to the customer</li><li>
Execute on the customer&rsquo;s digital transformation roadmap, creating and modifying the SAP Premium Engagements service plan as needed to drive success</li><li>
Orchestrate prototyping of business scenarios, and drive realization for positive outcomes</li><li>
Support the technical integration of the entire solution and product set, end to end, across all landscapes &amp; platforms, providing recommendations for technical or business process improvements</li><li>
Provide a platform and forum for ideation and innovation for business scenarios</li><li>
Identify top issues, define the associated action plan &amp; drive the resolution process, always providing the customer with immediate help in crisis situations</li></ul> 
Requirements<ul><li>
Bachelor or Master&rsquo;s STEM Degree: Science, Tech, Engineering, Math and / or equivalent experience in the field of technology.</li><li>
Fluency in English and Arabic national language</li><li>
Equivalent experience in the field of technology is defined as 8+ years of hands-on experience in SAP either on cloud, platform, application technology (BASIS), solution, app programming or development. Preferred SAP HANA, SAP S/4 HANA, SAP Cloud Platform experience, Artificial or real-time intelligence, machine learning, automation experience</li><li>
Exceptional written and spoken communication skills in English and Arabic, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism, and is highly customer service oriented with strong customer management skills</li><li>
Strong SAP project management and value-based relationship management skills</li><li>
Proven problem-solving skills and strong work ethic are required</li><li>
The following certifications are preferred:</li><li><ul><li><ul><li>
Enterprise Architecture</li><li>
Cloud</li><li>
Programming</li><li>
SAP (products, solutions, applications, technical)</li></ul></li></ul></li></ul><div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 433733 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

Senior Services Engagement Engineer

Fortinet

<div>The Professional Services Consultant works with clients and partners remotely and/or onsite on engagements of medium-to-high complexity.
He/she focuses on the implementation aspects of project delivery, such as implementing firewall and other enhanced security products, as well as optimizing and operating these services, along with any related documentation.
The position requires a team player with excellent written and verbal communication skills who follows a structured approach to implementing IT security solutions.
Responsibilities
The Professional Services Consultant:
<ul><li>Develops a clear overall understanding of the customer engagement (objectives, project scope, business and technical requirements).
</li><li>Participates in architecture design workshops with customers and/or partners and provides input as necessary.
</li><li>Develops project related documents with any required technical architecture diagrams. These documents might include: High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc&hellip;
</li><li>Participates in scoping meetings and provides input related to the development of statements of work based on accurate analysis of customers' requirements.
</li><li>Ensures that project documents are accurate, complete, current and stored appropriately.
</li><li>Performs deployment, configuration, testing and troubleshooting of Fortinet security solutions in the customer environment.
</li><li>Assists customers through the rollout, migration or go-live phase for the deployed security solution.
</li><li>Performs knowledge transfer sessions for customer&rsquo;s staff on the relevant Fortinet security solutions.
</li><li>Resolves and/or escalates issues in a timely fashion.
</li><li>Minimizes Fortinet&rsquo;s exposure and risk on projects.
</li><li>Completes and submits internal required administrative tasks (timesheets, activities report, project reports, etc&hellip;).
</li><li>Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, products and services by using self-study materials or by attending trainings (as required).
</li></ul>Job Requirements :
<ul><li>10+ years&rsquo; experience in LAN/WAN/Internet consulting, support and/or administration.
</li><li>6+ years&rsquo; experience with Network Security Products.
</li><li>Experience working as a Professional Services senior consultant or engineer is a plus.
</li><li>Expertise in NGFW and at least 2 of the following technologies: Email Security, Advanced Thread Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, Network Virtualization, Software Defined Networks (SDN) and/or other cloud-based security technologies.
</li><li>Very good presentation and technical documentation skills.
</li><li>Good troubleshooting skills with a structured approach to problem solving.
</li><li>Proven ability to work independently and in a team-oriented, collaborative environment.
</li><li>Ability to elicit cooperation from a wide variety of sources, including senior management, clients, and other departments.
</li><li>Ability to adapt seamlessly to shifting priorities, demands and timelines.
</li><li>Flexible working hours.
</li><li>Positive customer service attitude with very good soft skills.
</li><li>Ability to bring projects to successful completion through political sensitivity.
</li><li>Strong commitment and self-driven individual.
</li></ul>Education
<ul><li>Bachelor's Degree in technical or management discipline and/or equivalent extensive work-related experience.</li></ul></div>

Professional Services Consultant - Riyadh

Tandem Interim

<div>
 
 
 Location:
 
 Riyadh
 
 
 
 Duration:
 
 6-month contract (immediate start) (open for renewal)
 
 
 
 Sector:
 
 Financial Services (Banking, Insurance, Capital Markets)
 
 
 
 Experience:
 
 2&ndash;7 years in consulting
 
 
 
 
 
 
 About the Role
 
 
 
 We are seeking
 
 Associates, Senior Associates, and Consultants
 
 to join an ongoing
 
 Financial Services transformation engagement
 
 on a
 
 6-month contract
 
 basis.
 
 
 
 
 
 You will be working closely with senior consultants and client stakeholders to support strategy execution, process improvement, and regulatory or digital transformation projects across the FS ecosystem.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Deliver key workstreams within FS-focused consulting engagements.
 </li>
 <li>
 Conduct market, financial, and operational analyses to generate data-driven insights.
 </li>
 <li>
 Develop reports, presentations, and recommendations for senior client audiences.
 </li>
 <li>
 Support implementation and change-management initiatives within client organizations.
 </li>
 <li>
 Collaborate with internal and client teams to ensure high-quality project delivery.
 </li>
 </ul>
 <li>
 </li>
 
 
 Requirements
 
 
 <ul>
 <li>
 
 Previous consulting experience is mandatory
 
 (Big 4, MBB, or Tier-2 firm).
 </li>
 <li>
 2&ndash;7 years of experience within
 
 Financial Services
 
 ,
 
 Banking
 
 ,
 
 Insurance
 
 , or
 
 Capital Markets
 
 .
 </li>
 <li>
 Strong analytical, problem-solving, and communication skills.
 </li>
 <li>
 Ability to operate in fast-paced client environments with minimal supervision.
 </li>
 <li>
 Bachelor&rsquo;s degree in business, Economics, Finance, or related field; MBA or relevant certification (CFA, PMP, etc.) is an asset.
 </li>
 <li>
 
 Immediate availability
 
 to join.
 </li>
 </ul>
 
 
</div>

Associate

Node Technologies

<div>
 
 
 Full Sales Lifecycle Management
 
 
 <ul>
 <li>
 Proactively identify and pursue new business opportunities through professional networks, strategic outreach, and direct engagement with decision-makers.
 </li>
 <li>
 Act as a trusted technology advisor, understanding client needs and aligning them with Node Technologies&rsquo; innovative solutions.
 </li>
 <li>
 Collaborate with clients to craft tailored technology strategies, positioning Node Technologies as the preferred partner.
 </li>
 <li>
 Lead the bidding process with precision, ensuring proposals are compelling, accurate, and aligned with client expectations.
 </li>
 <li>
 Provide market, account, and competitive intelligence to senior leadership throughout the sales cycle.
 </li>
 <li>
 Independently negotiate and close small to mid-sized deals, and support senior sales leadership in closing larger engagements.
 </li>
 </ul>
 
 
 Revenue Growth &amp; Business Expansion
 
 
 <ul>
 <li>
 Achieve and exceed revenue targets by acquiring new clients and expanding existing accounts through cross-selling and upselling.
 </li>
 <li>
 Promote the full suite of Node Technologies&rsquo; services, ensuring profitability and value delivery.
 </li>
 <li>
 Maintain healthy gross margins while driving sustainable growth.
 </li>
 </ul>
 
 
 Strategic Account Management
 
 
 <ul>
 <li>
 Serve as the primary point of contact for assigned clients, ensuring seamless communication and support.
 </li>
 <li>
 Continuously monitor market trends and client developments to identify new opportunities and risks.
 </li>
 <li>
 Provide end-to-end client support&mdash;from bidding and implementation to post-sales service.
 </li>
 <li>
 Partner with project teams to track progress, resolve issues, and ensure client satisfaction throughout the engagement lifecycle.
 </li>
 <li>
 Drive deeper organizational engagement to expand our footprint within client accounts.
 </li>
 </ul>
 
 
 Upselling &amp; Cross-Selling Excellence
 
 
 <ul>
 <li>
 Develop comprehensive account plans to uncover revenue potential and strategic opportunities.
 </li>
 <li>
 Identify new leads within existing accounts and introduce relevant services and solutions.
 </li>
 <li>
 Educate clients on emerging technologies and how they can enhance business performance.
 </li>
 <li>
 Collaborate with clients to design customized solutions that deliver measurable business value.
 </li>
 </ul>
 
 
 Account Administration &amp; CRM
 
 
 <ul>
 <li>
 Support Sales Operations in maintaining accurate client records, contracts, and documentation.
 </li>
 <li>
 Ensure timely renewals of service agreements and manage payment collections.
 </li>
 <li>
 Maintain full visibility into contract terms, service offerings, and pricing structures.
 </li>
 <li>
 Utilize Node Technologies&rsquo; CRM to log activities, track progress, and generate insightful reports.
 </li>
 </ul>
 
 
 Relationship Building &amp; Market Presence
 
 
 <ul>
 <li>
 Regularly visit key clients to strengthen relationships and uncover new business opportunities.
 </li>
 <li>
 Engage with senior business and IT stakeholders to influence purchasing decisions.
 </li>
 <li>
 Coordinate with Marketing to identify and execute strategic campaigns.
 </li>
 <li>
 Represent Node Technologies at industry events, trade shows, and networking forums.
 </li>
 </ul>
 
 
 
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 Proven experience in account management, sales, or business development in the tech industry.
 </li>
 <li>
 Strong understanding of enterprise technology solutions and digital transformation.
 </li>
 <li>
 Excellent communication, negotiation, and relationship-building skills.
 </li>
 <li>
 Strategic thinker with a proactive, client-first mindset.
 </li>
 </ul>
 
 
</div>

Account Manager

IQVIA

<div>Location: Riyadh
 
Function: Growth &amp; Commercial, Sales
 
Reports to: Commercial Director L.S Saudi Arabia
 
 
Role Summary 
 
IQVIA is seeking a Senior Account Manager, Sales to accelerate growth with consumer health clients (OTC, nutrition, wellness, personal care, FMCG-health, pharmacies, and retail health chains). The role spans IQVIA&rsquo;s full portfolio of life science offerings&mdash;Consulting, Analytics, Technology, RWE &amp; HEOR, Market Access, Omnichannel, Patient Support Programs, Syndicated Data and beyond.
 
 
You will develop and execute account strategies, build trusted senior-level relationships, and lead high-impact pursuits that help consumer health clients succeed in highly competitive and regulated markets.
 
 
What You&rsquo;ll Do 
<div> 
<ul><li>Account ownership: Manage a portfolio of consumer health accounts across KSA, deliver on annual bookings and revenue targets.
</li><li>New business development: Prospect for opportunities in strategy consulting, commercial planning, consumer insights, RWE/HEOR for OTC, E-commerce and digital health.
</li><li>Solution shaping: Identify client challenges (e.g., category growth, Rx-to-OTC switches, consumer engagement, patient adherence, digital retail, supply chain optimization) and assemble the right IQVIA solution.
</li><li>Multi-offering sales: Cross-sell IQVIA services&mdash;consulting, data subscriptions, syndicated audits, analytics platforms, technology solutions, real world evidence and Patient engagement.
</li><li>Pipeline leadership: Lead end-to-end sales cycle: in collaboration with service team needs assessment, solution design, commercial modeling, negotiations, and contracting.
</li><li>Client engagement: Develop and maintain relationships across marketing, medical, regulatory, commercial, and general business management functions.
</li><li>Collaborate internally: Work closely with consulting partners, analytics, RWE, HEOR, technology/digital leads, and PSP teams to ensure integrated client solutions.
</li><li>Market intelligence: Monitor consumer health and wellness market trends; translate insights into account opportunities.
</li><li>Pipeline &amp; governance: Maintain disciplined CRM hygiene, ensure forecasting accuracy, and follow IQVIA compliance/ethical standards.
</li></ul> 
What You&rsquo;ve Done
 
 
<ul><li>8&ndash;12 years in sales, business development, or consulting within Consumer Health / FMCG / Life Sciences sector, with at least 3&ndash;5 years in client-facing sales.
</li><li>Demonstrated success selling consulting projects, syndicated data, technology platforms, or RWE/HEOR solutions to consumer health companies.
</li><li>Understanding of consumer health dynamics (OTC, self-care, e-commerce, pharmacy channel, patient adherence, brand lifecycle, regulatory).
</li><li>Track record of quota attainment and consistent pipeline building.
</li><li>Strong commercial acumen; skilled in solution design, value articulation, and negotiation.
</li><li>Strong presence with ability to influence senior stakeholders
</li><li>Bachelor&rsquo;s degree required; MBA, MSc, or relevant advanced degree preferred.
</li><li>Fluent English required; Arabic strongly preferred.
</li><li>Willingness to travel up to 40-50%.
</li></ul></div>IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs.iqvia.com</div>

Senior Account Manager, Sales – Consumer Health (Life Sciences)

تراحم

<div>
 
 
 About the Role:
 
 
 
 This is a senior leadership role as the Director of Beneficiary Services, responsible for overseeing the operations of 15 subsidiary committees affiliated with the General Secretariat. The position entails strategic planning and direction of the Beneficiary Services function, ensuring that all services are delivered effectively and in alignment with best practices and organizational standards.
 
 
 
 
 
 The Director is directly accountable for guiding, standardizing, and evaluating service delivery to beneficiaries, coordinating with relevant government entities, and building strategic partnerships that enhance the Committee&rsquo;s mission. Additionally, the role involves driving innovation, designing new service models, and developing existing programs to better achieve the Committee&rsquo;s overarching objectives and improve the impact and sustainability of beneficiary support.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 Strategic Leadership: Lead
 
 the overall strategy and direction of beneficiary services across 15 subsidiary committees, ensuring alignment with the organization&rsquo;s mission, vision, and strategic objectives. Drive innovation in service delivery models to enhance impact and sustainability.
 </li>
 <li>
 
 Beneficiary Engagement: Develop
 
 and implement comprehensive engagement strategies to strengthen relationships with beneficiaries, including families of prisoners and released inmates, and enhance their overall experience through empathy-driven and results-oriented approaches.
 </li>
 <li>
 
 Organizational Development &amp; Team Leadership: Supervise
 
 and mentor beneficiary service managers across branches, promoting a high-performance culture focused on accountability, service excellence, and continuous improvement. Provide leadership in conflict resolution and best practices in social care management.
 </li>
 <li>
 
 Service Planning and Delivery: Oversee
 
 the assessment of beneficiaries&rsquo; needs, including financial, social, psychological, and developmental support. Ensure accurate classification of needs, identification of service gaps, and integration of support programs that meet eligibility and quality standards.
 </li>
 <li>
 
 Cross-Sector Collaboration: Build
 
 and maintain strong partnerships with government agencies, NGOs, and private-sector partners to expand service reach and develop integrated solutions that address beneficiaries&rsquo; evolving needs.
 </li>
 <li>
 
 Data-Driven Management: Establish
 
 performance metrics and monitor KPIs related to service efficiency, satisfaction, and impact. Utilize data analytics to identify areas of improvement and drive informed decision-making across all branches.
 </li>
 <li>
 
 Training and Capability Building: Design
 
 and implement capacity-building programs for beneficiary service teams, enhancing their communication, case management, and problem-solving skills to ensure consistent quality of service delivery.
 </li>
 <li>
 
 Feedback and Quality Assurance: Develop
 
 systems to capture and analyze beneficiaries&rsquo; feedback through surveys, assessments, and direct engagement, using insights to refine services and elevate standards of care.
 </li>
 <li>
 
 Reporting and Governance: Prepare
 
 comprehensive periodic reports on service outcomes, performance trends, and strategic initiatives, providing senior leadership with actionable insights and policy recommendations.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Requirements
 
 
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 A
 
 bachelor&rsquo;s degree (minimum requirement)
 
 in Business Administration, Public Administration, Sociology, Corporate Communication, or Social Work is required.
 </li>
 <li>
 A
 
 master&rsquo;s degree in public administration
 
 , Executive Leadership, or Nonprofit Management is
 
 preferred
 
 , while a
 
 Doctorate (Ph.D.)
 
 in a relevant field is considered
 
 highly desirable
 
 , reflecting an advanced level of leadership and expertise.
 </li>
 </ul>
 
 
 Professional Experience:
 
 
 <ul>
 <li>
 A minimum of
 
 15 years of experience
 
 in
 
 beneficiary services, social development, strategic planning, or large-scale program management
 
 , including at least
 
 8 years in senior managerial or executive roles
 
 .
 </li>
 <li>
 Prior experience in
 
 governmental, nonprofit, or social development sectors
 
 is highly valued.
 </li>
 </ul>
 
 
 Leadership and Management Skills:
 
 
 <ul>
 <li>
 Proven ability to
 
 lead multi-departmental and regionally distributed teams
 
 , develop staff capabilities, foster accountability, and promote a culture of empowerment, quality, and continuous improvement.
 </li>
 </ul>
 
 
 Communication and Relationship Management:
 
 
 <ul>
 <li>
 Exceptional verbal and written communication skills with the ability to
 
 build and manage strategic relationships
 
 with government entities, NGOs, and private-sector partners to advance organizational goals.
 </li>
 </ul>
 
 
 Analytical and Decision-Making Skills:
 
 
 <ul>
 <li>
 Strong analytical capabilities to
 
 interpret performance metrics and operational data
 
 , using insights to drive strategic decision-making and service excellence.
 </li>
 </ul>
 
 
 Technology and Systems Proficiency:
 
 
 <ul>
 <li>
 Solid command of
 
 Customer Relationship Management (CRM) systems
 
 ,
 
 Microsoft Office Suite
 
 , and
 
 project management and performance monitoring tools
 
 .
 </li>
 </ul>
 
 
 Problem-Solving and Strategic Thinking:
 
 
 <ul>
 <li>
 Advanced skills in
 
 problem-solving, critical thinking, and strategic innovation
 
 , with the ability to design development-oriented solutions that enhance beneficiary experience and program impact.
 </li>
 </ul>
 
 
 Knowledge and Awareness:
 
 
 <ul>
 <li>
 Comprehensive understanding of
 
 beneficiary experience management
 
 ,
 
 social service development trends
 
 , and the
 
 regulatory frameworks
 
 governing public and nonprofit sectors
 </li>
 </ul>
 
 
</div>

Beneficiary Relations Manager

Maximus KSA | ماكسيموس السعودية

<div>
 
 Are you a dynamic leader with a passion for driving performance and empowering teams? We&rsquo;re seeking a
 
 highly motivated and experienced Business Manager
 
 to lead our Senior Advisor Managers within the
 
 Tele Case Management
 
 division. This pivotal role requires a strategic thinker and hands-on leader who can deliver excellence, foster innovation, and shape the future of our operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, coach, and support Senior Advisor Managers to ensure service excellence in Tele Case Management.
 </li>
 <li>
 Define goals, KPIs, and performance standards, ensuring targets are consistently achieved.
 </li>
 <li>
 Oversee workforce planning, workload distribution, and compliance with policies and regulations.
 </li>
 <li>
 Drive continuous improvement by monitoring processes and implementing best practices.
 </li>
 <li>
 Act as the strategic link between senior leadership and case management teams.
 </li>
 <li>
 Handle escalations, oversee recruitment and succession planning, and ensure business continuity.
 </li>
 <li>
 Collaborate with cross-functional teams to enhance efficiency and client satisfaction.
 </li>
 <li>
 Provide performance insights and contribute to budgeting and resource planning.
 </li>
 </ul>
 
 
 What We&rsquo;re Looking For
 
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in Business Administration, Social Sciences, or a related field (Master&rsquo;s preferred).
 
 
 
 Experience:
 
 
 <ul>
 <li>
 5+ years in case management, employment services, or social development.
 </li>
 <li>
 3+ years in a leadership role, managing managers or senior staff.
 </li>
 <li>
 Proven track record in tele-services or remote case management operations.
 </li>
 </ul>
 
 
 Skills &amp; Knowledge:
 
 
 <ul>
 <li>
 Strong strategic leadership, performance management, and stakeholder engagement skills.
 </li>
 <li>
 Exceptional coaching, communication, and problem-solving abilities.
 </li>
 <li>
 Results-driven, adaptable, and tech-savvy.
 </li>
 <li>
 
 Languages:
 
 Bilingual proficiency in
 
 Arabic &amp; English
 
 is highly desirable.
 </li>
 </ul>
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 A chance to lead a high-performing team and make a measurable impact.
 </li>
 <li>
 An environment that values innovation, collaboration, and professional growth.
 </li>
 <li>
 Opportunities to influence strategy and shape the future of Tele Case Management.
 </li>
 </ul>
 
 
</div>

Business Manager

Explore 1750+ Senior services engagement engineer in Riyadh this November. Find roles across top companies and apply now to boost your career.