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data center dc solution architect engineer  - white space Jobs in Dubai

senior solutions architect

HCLTech

<div>
 
 
 We are HCLTech,
 
 one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
 
 
 The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
 
 
 We are on the lookout for a highly talented and self-motivated
 
 Senior Solution Architect
 
 to join us on our journey in advancing the technological world through innovation and creativity.
 
 
 
 
 
 
 
 About the Role: -
 
 
 
 
 The Senior Architect has a direct reporting line to the Head of Architecture but is also accountable (dotted reporting line) to the Delivery Head &amp; Lead (aka Matrix Manager) in the business/functional domain that is being served. The Senior Architect is expected to possess deep technical expertise, potential leadership qualities &amp; be solution oriented with a core focus on contributing to build products that balance Functional Requirements, Customer/User Experience, Performance, Reliability, Resiliency &amp; Security.
 
 
 
 
 
 
 
 Responsibilities: -
 
 
 
 <ul>
 <li>
 Strong experience in banking, accounting, payments, lending and credit products. Prior exposure to the corporate banking domain is a plus.
 </li>
 <li>
 The ideal candidate should demonstrate a strong will to learn and adapt to new domain.
 </li>
 <li>
 Must have participated and/or led at least 3 projects designing and architecting resilient, reliable &amp; secure applications in conjunction with a microservices &amp; API based ecosystem for the specific functional domain.
 </li>
 <li>
 Develop and maintain architecture standards, guidelines, and best practices.
 </li>
 <li>
 Experience working with Agile Methodologies and in Agile teams, that incorporate:
 </li>
 <li>
 Agile Team concepts such as Tribes &amp; Squads
 </li>
 <li>
 Agile Ceremonies such as Quarterly Planning, Sprint Planning, Sprint Refinement &amp; Sprint Retrospective
 </li>
 <li>
 Agile Deliverables such as Features, Epics, Stories &amp; Acceptance Criteria
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications: -
 
 
 
 
 5+ years of experience building end-end design patterns, high level designs &amp; solutions for applications (backend and frontend, including mobile apps), APIs, message brokers, event-streams, microservices on container-based / cloud-native infrastructure and its associated ecosystem in consultation with involved internal departments and subsidiaries.
 
 
 
 
 
 
 Required Skills: -
 
 
 <ul>
 <li>
 Deep knowledge and experience in proposing architectural design principles &amp; patterns and justifying the benefits and drawbacks of each.
 </li>
 <li>
 Adequate knowledge &amp; experience of baking cyber and information security controls into products via methods such as Data Classification, Regulatory Requirements considerations (e.g. PCI-DSS, UAE Central Bank, GDPR), Threat Modelling &amp; Security Requirements (Govern, Identify, Protect, Detect, Respond, Recover).
 </li>
 <li>
 Adequate knowledge of and experience in implementing cyber security controls such as Authentication, Authorization, Encryption Algorithms &amp; Keys, Data Security, Security Events Logging &amp; Alerting.
 </li>
 <li>
 Some knowledge and experience of attacking and defending systems from a cyber security perspective.
 </li>
 <li>
 Knowledge of Artificial Intelligence concepts &amp; technologies including but not limited to Machine Learning, Generative AI, Large Language Models, Retrieval Augmented Generation (RAG), Embedding Models, Vector Databases, Model Context Protocol (MCP), AI Agents, Agentic AI, Git Hub Co-Pilot, Claude Code or similar.
 </li>
 </ul>
 
 
 
 
 
 
 Why Us: -
 
 
 
 
 We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees,
 
 <ul>
 <li>
 Our company is extremely diverse with 165 nationalities represented.
 </li>
 <li>
 We offer the opportunity to work with colleagues across the globe.
 </li>
 <li>
 We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.
 </li>
 <li>
 We offer comprehensive benefits for all employees.
 </li>
 <li>
 We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.
 </li>
 </ul>
 
 
 
 
 
 
 Equality &amp; Opportunity for All: -
 
 
 
 
 Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
 
</div>

Senior Solutions Architect

MongoDB

<div>
 We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.
 
 
 MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations.
 
 
 We are looking to speak to candidates who are based in Dubai for our hybrid working model.
 
 
 As an ideal candidate, you will have:
 
 
 <ul>
 <li>
 Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software
 </li>
 <li>
 Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
 </li>
 <li>
 Experience designing with scalable and highly available distributed systems in the cloud and on-prem
 </li>
 <li>
 Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
 </li>
 <li>
 Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
 </li>
 <li>
 Ability to strategize with sales teams and provide recommendations on how to drive a multi-threaded account strategy, aligning other MongoDB and ecosystem resources to move towards a mutually beneficial account plan
 </li>
 <li>
 The ability to travel up to 25%
 </li>
 <li>
 A Bachelor&rsquo;s degree or equivalent work experience
 
 
 </li>
 </ul>
 You may also have:
 
 
 <ul>
 <li>
 Experience selling databases and/or deploying applications with any of the major cloud providers
 </li>
 <li>
 Experience with database programming and data models
 </li>
 <li>
 Experience in data engineering or AI/ML projects
 </li>
 <li>
 Experience in transforming legacy systems and platforms into modern, scalable, and efficient technology stacks
 </li>
 <li>
 Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
 </li>
 <li>
 A MongoDB Certification
 </li>
 <li>
 A Cloud Provider Certification
 
 
 </li>
 </ul>
 What you do at MongoDB:
 
 
 In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:
 
 
 <ul>
 <li>
 Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
 </li>
 <li>
 Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
 </li>
 <li>
 Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
 </li>
 <li>
 Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
 </li>
 <li>
 Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
 </li>
 <li>
 Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members
 </li>
 <li>
 Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends
 
 
 </li>
 </ul>
 What you will learn:
 
 
 MongoDB Product Suite Mastery:
 
 
 <ul>
 <li>
 Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
 </li>
 <li>
 Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
 </li>
 <li>
 Relational Migrator: Learn to migrate from relational databases seamlessly
 
 
 </li>
 </ul>
 Market-Relevant Technologies:
 
 
 <ul>
 <li>
 Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
 </li>
 <li>
 Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes
 
 
 </li>
 </ul>
 Modern Architecture Design:
 
 
 <ul>
 <li>
 Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
 </li>
 <li>
 Cutting Edge RAG and AI Architectures: Help customers on their generative AI journeys and working with industry leading partners in the space
 
 
 </li>
 </ul>
 Sales Techniques and Soft Skills:
 
 
 <ul>
 <li>
 Effective Communication: Master presentations, demonstrations, and whiteboarding
 </li>
 <li>
 Client Interaction: Develop strategies for discovery and objection handling
 
 
 </li>
 </ul>
 Industry Insights:
 
 
 <ul>
 <li>
 Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries
 
 
 </li>
 </ul>
 
 About MongoDB
 
 
 
 MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB&rsquo;s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
 
 
 With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we&rsquo;re powering the next era of software.
 
 
 Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It&rsquo;s what makes us MongoDB.
 
 
 To drive the personal growth and business impact of our employees, we&rsquo;re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees&rsquo; wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it&rsquo;s like to work at MongoDB, and help us make an impact on the world!
 
 
 MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
 
 
 MongoDB is an equal opportunities employer.
 
 
 
 Req ID: 1273390803
 
</div>

NVIDIA

<div>
 NVIDIA is looking for a Senior Solutions Architect, Customer Success to join its NVIDIA Infrastructure Specialist Team. Academic and commercial organizations around the world are using NVIDIA products to redefine deep learning and data analytics, and to power next-generation data centers. Join the team building and advising on many of the largest and fastest AI/HPC systems in the world!
 
 
 We are looking for someone who blends deep technical expertise with a consultative, collaborative approach. This role will engage directly with customers, partners, and multi-functional internal teams to assess infrastructure needs, architect scalable solutions, and guide the implementation of large-scale networking and AI infrastructure projects. The scope spans networking, system design, and automation&mdash;serving as a trusted strategic advisor and the technical face of NVIDIA to key accounts.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Serve as a senior technical authority and trusted consultant on NVIDIA technologies, contributing to architecture reviews, guiding infrastructure decisions at scale, and providing strategic recommendations aligned with each customer&rsquo;s business objectives.
 </li>
 <li>
 Establish and refine monitoring and optimization methodologies using analytics, telemetry, and automation to proactively detect bottlenecks, improve infrastructure resiliency, and drive continuous operational maturity.
 </li>
 <li>
 Lead and advise on the analysis, optimization, and performance tuning of complex GPU-accelerated systems and AI workloads, ensuring high availability and efficiency across customer data centers.
 </li>
 <li>
 Facilitate post-deployment reviews, incident retrospectives, and strategy sessions to shape the customer experience and deliver actionable insights into NVIDIA&rsquo;s infrastructure roadmap.
 </li>
 <li>
 Own and lead complex technical projects end-to-end&mdash;from initial discovery and solution design through implementation, knowledge transfer, and continuous improvement&mdash;ensuring alignment to SLAs and proactive mitigation of technical risks.
 </li>
 <li>
 Support business growth by identifying AI infrastructure opportunities in cloud and enterprise environments, crafting compelling technical proposals, and driving initiatives that showcase NVIDIA&rsquo;s leadership in this space.
 
 
 </li>
 </ul>
 
 What We Need To See
 
 
 
 <ul>
 <li>
 Education &amp; Experience: BS/MS/PhD or equivalent experience in Computer Science, Electrical/Computer Engineering, Physics, Mathematics, or related fields, with 10+ years of professional experience in large-scale data center service operations with a focus on infrastructure.
 </li>
 <li>
 NVIDIA GPU Expertise: Demonstrated hands-on experience deploying, configuring, and optimizing NVIDIA GPU-accelerated infrastructure, including driver and firmware management, CUDA toolkit integration, and GPU workload profiling and fix.
 </li>
 <li>
 Customer Engagement: Track record of building long-term customer relationships and driving adoption through consultative engagement.
 </li>
 <li>
 Analytical &amp; Problem-Solving Skills: Strong analytical and decision-making capabilities, with a demonstrable ability to identify root causes, drive continuous improvement, and deliver resilient technical solutions.
 </li>
 <li>
 System &amp; Infrastructure Proficiency: Expertise in end-to-end data center architecture, spanning operating systems, Linux kernel drivers, GPU and NIC hardware, high-speed networking (InfiniBand, Ethernet, RDMA), and storage systems (Lustre, GPFS, NFS).
 </li>
 <li>
 Leadership &amp; Communication: Good communication, time management, and organizational skills, with the ability to lead complex multi-functional projects, guide technical teams, and present to executive partners.
 </li>
 <li>
 Travel: Willingness to travel up to 25% for customer engagements.
 
 
 </li>
 </ul>
 
 Ways To Stand Out From The Crowd
 
 
 
 <ul>
 <li>
 Experience with Kubernetes for container orchestration, resource scheduling, and integration with GPU-accelerated workloads.
 </li>
 <li>
 Familiarity with observability stacks (Grafana, Prometheus, Loki) for monitoring, alerting, and building fault-tolerant systems.
 </li>
 <li>
 Experience with multi-tenant GPU cluster management and workload scheduling frameworks.
 </li>
 <li>
 Experience with NVIDIA Base Command Manager (BCM) for provisioning, managing, and monitoring GPU clusters at scale.
 </li>
 <li>
 Background with RDMA-based fabrics (InfiniBand or RoCE) in HPC or AI environments as well as knowledge of CI/CD pipelines, Infrastructure-as-Code (Terraform, Ansible), and GitOps workflows for infrastructure automation.
 
 
 </li>
 </ul>
 , , JR2016438
 
 
</div>

Senior Solutions Architect, Customer Success

Global Software Solutions Group

<div>
 We are looking for a
 
 Senior Solution Architect
 
 to lead the design and delivery of scalable, secure, and high-performing digital banking solutions, with a focus on
 
 Digital Products and Corporate Banking platforms
 
 .
 
 
 This role will play a critical part in defining end-to-end architecture, ensuring alignment with business objectives, and driving innovation across modern banking ecosystems.
 
 
 
 Requirements
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Solution Design &amp; Delivery
 </li>
 <li>
 Design and deliver end-to-end architecture solutions across digital and corporate banking platforms
 </li>
 <li>
 Translate business requirements into scalable, secure, and high-performing technical solutions
 </li>
 <li>
 Own architecture artifacts including HLDs, LLDs, and solution design documents
 </li>
 <li>
 Ensure timely delivery of architecture outputs aligned with project timelines
 </li>
 <li>
 Drive integration strategies across core banking, payment systems, and third-party platforms
 </li>
 <li>
 Platform Reliability, Security &amp; Performance
 </li>
 <li>
 Architect resilient, highly available, and secure systems aligned with enterprise standards
 </li>
 <li>
 Embed security architecture principles (IAM, encryption, API security, zero-trust) across solutions
 </li>
 <li>
 Ensure compliance with banking regulations and security frameworks
 </li>
 <li>
 Optimize system performance, scalability, and fault tolerance
 </li>
 <li>
 Architecture Governance &amp; Best Practices
 </li>
 <li>
 Define and promote reusable architecture patterns, blueprints, and frameworks
 </li>
 <li>
 Conduct architecture reviews and peer review sessions to ensure quality and consistency
 </li>
 <li>
 Drive adoption of modern architecture practices (microservices, API-first, cloud-native)
 </li>
 <li>
 Improve architecture workflows through automation and standardization
 </li>
 <li>
 Stakeholder Collaboration
 </li>
 <li>
 Act as a bridge between business, product, and engineering teams
 </li>
 <li>
 Work closely with stakeholders to align architecture with business goals and product strategy
 </li>
 <li>
 Provide technical leadership and guidance across cross-functional teams
 </li>
 <li>
 Knowledge Sharing &amp; Leadership
 </li>
 <li>
 Conduct technical workshops and knowledge-sharing sessions for teams
 </li>
 <li>
 Mentor engineers and junior architects, fostering a culture of technical excellence
 </li>
 <li>
 Contribute to continuous improvement and innovation within the architecture practice
 </li>
 <li>
 Continuous Learning &amp; Development
 </li>
 <li>
 Stay updated with emerging technologies, fintech trends, and architecture practices
 </li>
 <li>
 Actively contribute to personal and team growth through learning, coaching, and mentoring
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 8+ years of experience in solution architecture / software architecture
 </li>
 <li>
 Strong background in digital banking and corporate banking systems
 </li>
 <li>
 Expertise in Solution Architecture and Security Architecture
 </li>
 <li>
 Hands-on experience with:
 </li>
 <ul>
 <li>
 Microservices architecture &amp; API design
 </li>
 <li>
 Cloud platforms (AWS, Azure, or GCP)
 </li>
 <li>
 Integration patterns and middleware
 </li>
 <li>
 DevSecOps and CI/CD pipelines
 </li>
 </ul>
 <li>
 Strong understanding of:
 </li>
 <ul>
 <li>
 Banking systems (Core Banking, Payments, Channels)
 </li>
 <li>
 Security frameworks and best practices
 </li>
 </ul>
 <li>
 Experience in designing scalable, distributed systems
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in UAE/GCC banking domain
 </li>
 <li>
 Certifications in Cloud / Architecture / Security (TOGAF, AWS, Azure, etc.)
 </li>
 <li>
 Exposure to modern digital banking platforms and fintech ecosystems
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Strong problem-solving and strategic thinking
 </li>
 <li>
 Ability to own and drive architecture decisions end-to-end
 </li>
 <li>
 Excellent stakeholder management and communication skills
 </li>
 <li>
 Passion for building secure, scalable, and future-ready systems
 </li>
 </ul>
</div>

Senior Solution Architect

Netcracker Technology

<div>
 
 We&rsquo;re building the future of how the world communicates.
 
 
 
 Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.
 
 
 Join us and be part of a team that is not just keeping up with the digital future but is leading the way.
 
 
 
 Job Summary
 
 
 
 The Senior Business Solution Architect is accountable for defining and governing end-to-end solution architecture for the company&rsquo;s telco software offerings while serving as a trusted technology advisor to telecom operator clients. The role guides customers on architecture modernization, cloud adoption, OSS/BSS strategy, and complex system integration, ensuring alignment between business intent, solution design and delivery feasibility.
 
 
 As the senior technical authority, the Sr BSA sets architecture standards and reference designs across products, works closely with the CTO and engineering teams, and supports complex customer engagements. With deep expertise in OSS/BSS, cloud-native architectures, APIs, and telco standards, the role ensures scalable, secure, and future-ready solutions for both the vendor and its clients.
 
 
 They contribute to solution architectures and best practices, but with a strong emphasis on customer-specific solution design, storytelling, and executive communication, ensuring solutions are scalable, secure, and future-ready while bringing business value in customer reality.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Proven expertise in solution and enterprise architecture for large-scale, mission-critical software systems, with strong ability to frame architecture in business terms
 </li>
 <li>
 Strong client advisory mindset, capable of understanding customer strategy, identifying constraints and obstacles, and proposing solution options with clear rationale and impact
 </li>
 <li>
 Deep understanding of telecommunications architectures, including OSS/BSS, network and service orchestration, charging, billing, and customer management and integration with network platforms
 </li>
 <li>
 Ability to design and articulate end-to-end solution architectures, spanning products, integrations, data, and operational processes
 </li>
 <li>
 Expertise in cloud-native architectures, microservices, APIs, and event-driven design
 </li>
 <li>
 Strong knowledge in legacy modernization and complex system integration, including multi-vendor brownfield environments
 </li>
 <li>
 Architecture governance skills, including defining principles, standards, reference architectures, and design review processes
 </li>
 <li>
 Ability to develop and articulate end-to-end solution narratives, including architecture diagrams, transformation roadmaps, and business-aligned trade-offs
 </li>
 <li>
 Excellent communication, storytelling, and influencing skills across executive, technical, and commercial audiences
 </li>
 <li>
 Proven ability to create clear, compelling, and executive-ready presentations that convey architectural intent and business value
 </li>
 <li>
 Ability to balance customer vision, product capabilities and delivery constraints
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 12+ years of experience in software architecture, with significant experience in the telecommunications industry
 </li>
 <li>
 Demonstrated experience leading architecture for complex, multi-vendor telco environments
 </li>
 <li>
 Proven track record advising telecom operators on technology transformation, cloud migration, and OSS/BSS modernization from strategy to execution
 </li>
 <li>
 Experience working closely with engineering and delivery teams to ensure solutions are implementable and coherent
 </li>
 <li>
 Experience supporting pre-sales, RFPs, and executive customer engagements, including solution positioning and differentiation
 </li>
 <li>
 Familiarity with TM Forum standards (e.g., TMF Open APIs, SID, eTOM)
 </li>
 <li>
 Experience working in Agile, DevOps, and CI/CD delivery models
 </li>
 <li>
 Prior experience in a software vendor or system integrator environment preferred
 </li>
 <li>
 Ability to Travel
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, IT or related field.
 </li>
 </ul>
</div>

Senior Business Solution Architect

Netstratum Technologies

<div>
 
 
 Netstratum is a global product development company specializing in custom software and enterprise IT services. With teams across ten global locations, we combine local insight with global expertise to deliver innovative, purpose-driven solutions.
 
 
 
 
 
 
 
 As a leader in telecom tech, we build secure, high-performance Unified Communication Systems used by Tier-1 providers, enterprises, and governments. Our in-house AI platform is built for scale, security, and real-world impact.
 
 
 
 
 Join a vibrant, diverse team working on cutting-edge projects in telecom, AI, IoT, and digital transformation - within a fast-paced, learning-focused environment.
 
 
 
 www.netstratum.com
 
 &nbsp;
 
 
 
 
 
 
 
 Location:
 
 
 Dubai, UAE
 
 
 
 
 Experience:
 
 
 5+ years&nbsp;
 
 
 
 
 Salary:
 
 
 As per Industry Standards
 
 
 
 
 Employment Type:
 
 
 Full Time
 
 
 
 
 Job Code: 042026/03
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 Netstratum is seeking a highly experienced ITSM professional with deep expertise in Freshservice to lead the design, configuration, and implementation of our service management platform. This role will play a critical part in replacing our existing system, Cherwell Service Management, and ensuring a smooth migration while optimizing workflows and service delivery.
 
 
 
 
 This is not a support/admin role&mdash;we are looking for someone who can
 
 
 architect, implement, and transform ITSM processes at scale.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Platform Implementation &amp; Architecture
 
 
 <ul>
 <li>
 
 Platform Implementation &amp; Architecture
 
 </li>
 <li>
 
 Lead end-to-end implementation and optimization of Freshservice
 
 </li>
 <li>
 
 Design scalable ITSM workflows aligned with ITIL best practices
 
 </li>
 <li>
 
 Configure advanced automation using workflows, business rules, and triggers
 
 </li>
 <li>
 
 Build and optimize service catalogs and self-service portals
 
 </li>
 </ul>
 
 
 Migration &amp; Transformation
 
 
 <ul>
 <li>
 
 Lead migration from Cherwell to Freshservice
 
 </li>
 <li>
 
 Translate existing workflows, forms, and automations into Freshservice equivalents
 
 </li>
 <li>
 
 Oversee data migration (tickets, users, assets, CMDB)
 
 </li>
 <li>
 
 Ensure minimal disruption and strong user adoption
 
 </li>
 </ul>
 
 
 CMDB &amp; Asset Management
 
 
 <ul>
 <li>
 
 Design and implement CMDB structure (CI classes, relationships)
 
 </li>
 <li>
 
 Manage asset lifecycle and integrations with discovery tools
 
 </li>
 <li>
 
 Establish data governance and maintenance processes
 
 </li>
 </ul>
 
 
 Integrations &amp; Automation
 
 
 <ul>
 <li>
 
 Integrate Freshservice with third-party systems (e.g., identity providers, monitoring tools)
 
 </li>
 <li>
 
 Utilize APIs, webhooks, and automation for system interoperability
 
 </li>
 <li>
 
 Develop custom solutions where needed (light scripting/logic)
 
 </li>
 </ul>
 
 
 Stakeholder Collaboration
 
 
 <ul>
 <li>
 
 Work with IT, operations, and business teams to define requirements
 
 </li>
 <li>
 
 Translate business needs into technical workflows
 
 </li>
 <li>
 
 Provide guidance on ITSM best practices and platform capabilities
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Qualifications
 
 
 
 
 
 <ul>
 <li>
 
 5+ years of hands-on experience with Freshservice (or similar ITSM platforms)
 
 </li>
 <li>
 
 Proven experience implementing Freshservice in a mid-to-large enterprise environment
 
 </li>
 <li>
 
 Strong experience with ITSM migrations (Cherwell &rarr; Freshservice highly preferred)
 
 </li>
 <li>
 
 Deep expertise in Workflow automation, Business rules &amp; triggers, SLA and approval configurations and Service catalog design
 
 </li>
 <li>
 
 Experience designing and managing CMDB and asset management systems
 
 </li>
 <li>
 
 &nbsp;Familiarity with REST APIs, integrations, and automation tools
 
 </li>
 <li>
 
 &nbsp;Strong understanding of ITIL frameworks
 
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 
 ITIL certification (Foundation or higher)
 
 </li>
 <li>
 
 Experience with other ITSM platforms (e.g., ServiceNow, Jira Service Management)
 
 </li>
 <li>
 
 Experience with Freshworks ecosystem tools
 
 </li>
 <li>
 
 Basic scripting knowledge (JavaScript or similar)
 
 </li>
 <li>
 
 Experience leading ITSM transformation projects&nbsp; &nbsp;
 
 
 &nbsp;&nbsp;
 
 </li>
 </ul>
 
 
 
 
 
 What Success Looks Like
 
 
 <ul>
 <li>
 
 Seamless migration from Cherwell to Freshservice
 
 </li>
 <li>
 
 Highly automated, scalable workflows
 
 </li>
 <li>
 
 Clean, well-structured CMDB
 
 </li>
 <li>
 
 Improved service delivery and user experience&nbsp;
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 </li>
 </ul>
 
 
 
</div>

Senior Freshservice Solution Architect / ITSM Engineer

Halian | Managed Services, Recruitment Agency & Contract Staffing

<div>
 <ul>
 <li>
 Role Overview: We are seeking an experienced Senior Field Engineer with deep expertise in x86 servers and data storage systems, particularly Gigabyte, Compal, and Supermicro hardware. This is a high-impact role for a senior-level professional, close to an infrastructure architect, who will not only execute on-site installations but also advise clients on infrastructure optimisation and best practices.
 </li>
 </ul>
 
 In the early stages, the role will require on-site presence at client locations for installations and configurations. As the company grows, the position will transition to a third-line technical support role based at our office, focusing on advanced troubleshooting, solution design, and infrastructure optimisation
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 On-Site Installations &amp; Configurations
 </li>
 <li>
 Lead the deployment of x86 servers and data storage systems
 </li>
 <li>
 Configure hardware, firmware, and operating systems to meet customer requirements
 </li>
 <li>
 Collaborate with junior engineers for physical installations (rack mounting, cabling, etc.)
 </li>
 <li>
 Pre-launch Setup and Optimization:
 </li>
 <li>
 Conduct pre-deployment configuration and test servers and storage systems to ensure compatibility and performance
 </li>
 <li>
 Optimise hardware and software settings based on client requirements and industry best practices
 </li>
 <li>
 Perform initial benchmarking and load testing before final deployment
 </li>
 <li>
 Technical Consulting &amp; Solution Design:
 </li>
 <li>
 Analyse client requirements and propose infrastructure solutions that optimise performance and cost-efficiency
 </li>
 <li>
 Provide technical recommendations and best practices for server and storage deployments
 </li>
 <li>
 Conduct health checks and performance tuning on deployed systems
 </li>
 <li>
 Client Interaction &amp; Support:
 </li>
 <li>
 Act as a senior technical expert, building trusted relationships with customers.
 </li>
 <li>
 Provide on-site troubleshooting for complex technical issues.
 </li>
 <li>
 Prepare and present optimisation reports and upgrade proposals.
 </li>
 <li>
 Internal Development &amp; Future Role Transition:
 </li>
 <li>
 Document solutions, configurations, and processes for future reference
 </li>
 <li>
 Provide training and mentorship to junior engineers
 </li>
 <li>
 Transition into a third-line support role in the office as the company scales, focusing on high-level technical support and solution architecture Qualifications &amp; Experience:Technical Skills: Soft Skills:
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in computer science, Engineering, or a related field.
 </li>
 <li>
 Experience: Minimum 7 years of experience in server and data storage infrastructure, focusing on enterprise-level deployments. Vendor Experience:
 </li>
 <li>
 Strong hands-on experience with Compal, Gigabyte and Supermicro x86 servers.
 </li>
 <li>
 Certifications: Microsoft, VMware, Microsoft Azure Solutions Architect, Red Hat Certified Engineer (RHCE), etc.
 </li>
 <li>
 Advanced knowledge of server hardware components, BIOS/UEFI settings, and RAID configurations
 </li>
 <li>
 Experience working for a server or network equipment vendor in a technical presales or service engineering role
 </li>
 <li>
 Proficiency in operating systems (Linux, Windows Server) and virtualisation platforms (VMware, Proxmox, Hyper-V)
 </li>
 <li>
 Experience with networking protocols (TCP/IP, iSCSI, NFS, etc.) and storage technologies (SAN, NAS, NVMe, etc.)
 </li>
 <li>
 Familiarity with server monitoring tools and enterprise backup solutions
 </li>
 <li>
 Deep understanding of fault-tolerance mechanisms and best practices for ensuring the high availability of enterprise information systems
 </li>
 <li>
 Excellent problem-solving skills and attention to detail
 </li>
 <li>
 Strong customer-facing and communication skills
 </li>
 <li>
 Ability to work independently and under pressure.
 </li>
 <li>
 Career Growth: This role offers a clear path to becoming a senior architect and third-line technical leader.
 </li>
 <li>
 High Impact: Play a pivotal role in our customer service and technical delivery during a critical growth phase.
 </li>
 </ul>
 
 Sr. Field/Infrastructure Engineer in Dubai, United Arab Emirates
 
</div>

Sr. Field/Infrastructure Engineer (m/f/d)

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Sr. Field/Infrastructure Engineer (m/f/d)