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senior technical support engineer

Dalil Information Technology | UAE

<div>
 <p>
  <strong>
   Job Title:
  </strong>
 </p>
 <p>
  Senior Information Technology Support Engineer
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Department:
  </strong>
 </p>
 <p>
  Innovation and Technology
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location:
  </strong>
 </p>
 <p>
  Abu Dhabi, UAE
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Company
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are a dynamic and fast-growing IT company specialising in cutting-edge technology solutions for businesses of all sizes. As we continue to expand, we are seeking a highly skilled, detail-oriented, and motivated
  <strong>
   Senior Information Technology Support Engineer
  </strong>
  to join our team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Summary
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a highly skilled and experienced
  <strong>
   Senior Information Technology Support Engineer
  </strong>
  to provide advanced technical support, manage IT infrastructure, and contribute to the continuous improvement of our IT operations. The ideal candidate will act as an escalation point for complex issues, support cloud and on-premises environments, and mentor junior IT staff while ensuring high service quality and security compliance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Advanced Technical Support &amp; Troubleshooting
  </strong>
 </p>
 <ul>
  <li>
   Act as the primary escalation point for complex IT incidents and problems.
  </li>
  <li>
   Troubleshoot and resolve issues related to hardware, software, operating systems, servers, storage, virtualisation platforms, and enterprise applications.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Microsoft 365 &amp; Cloud Services Management
  </strong>
 </p>
 <ul>
  <li>
   Administer and support Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
  </li>
  <li>
   Manage Entra ID (Azure AD), Intune, Conditional Access, Microsoft Defender, DLP policies, and cloud security configurations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Network &amp; IT Infrastructure Support
  </strong>
 </p>
 <ul>
  <li>
   Support and maintain LAN/WAN, Wi-Fi, VPN, firewalls, switches, and routing devices.
  </li>
  <li>
   Manage on-premises and cloud servers, including virtualisation platforms (VMware, Hyper-V, or similar).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   IT Security &amp; Compliance
  </strong>
 </p>
 <ul>
  <li>
   Implement and enforce IT security policies, MFA, endpoint protection, access controls, and monitoring solutions.
  </li>
  <li>
   Support internal and external audits, vulnerability remediation, and compliance requirements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   IT Projects &amp; Implementations
  </strong>
 </p>
 <ul>
  <li>
   Assist in planning and executing IT projects, system upgrades, migrations, and deployment of new technologies.
  </li>
  <li>
   Coordinate with vendors and internal stakeholders to ensure successful project delivery
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Help desk &amp; Service Management
  </strong>
 </p>
 <ul>
  <li>
   Monitor and manage the IT help desk/ticketing system to ensure SLA compliance.
  </li>
  <li>
   Create and maintain technical documentation, SOPs, and knowledge base articles.
  </li>
  <li>
   Continuously improve IT processes and service delivery.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   User Support, Training &amp; Mentoring
  </strong>
 </p>
 <ul>
  <li>
   Provide onboarding and offboarding support for users.
  </li>
  <li>
   Train end users on IT systems and best practices.
  </li>
  <li>
   Mentor and guide junior IT support engineers.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Leadership &amp; Collaboration
  </strong>
 </p>
 <ul>
  <li>
   Collaborate closely with IT management, cyber security teams, and business units.
  </li>
  <li>
   Represent IT in meetings, audits, and technical discussions when required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
  </li>
  <li>
   5+ years of hands-on IT support experience, including senior-level responsibilities.
  </li>
  <li>
   Strong experience with Microsoft 365, Active Directory, Azure/Entra ID, and IT security technologies.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical Skills:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Windows OS (Windows 10/11, Windows Server)
  </li>
  <li>
   Microsoft 365 administration
  </li>
  <li>
   Entra ID (Azure AD), Active Directory
  </li>
  <li>
   Microsoft Intune &amp; Endpoint Management
  </li>
  <li>
   Networking (TCP/IP, DNS, DHCP, VPN, Firewalls)
  </li>
  <li>
   Endpoint security, backup &amp; recovery solutions
  </li>
  <li>
   Virtualization platforms (VMware / Hyper-V)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Soft Skills &amp; Competencies:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Strong problem-solving and analytical skills
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Leadership and mentoring capability
  </li>
  <li>
   Customer-focused, proactive, and detail-oriented
  </li>
  <li>
   Ability to work independently and under pressure
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Application Process:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Interested applicants are invited to
  <strong>
   apply via LinkedIn
  </strong>
  and send their updated CV to
  <strong>
   recruitment@dalil.tech
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Only shortlisted candidates will be contacted.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   #Abudhabi #GCCJobs #UAEJobs #AI #IT #SeniorITSupportEngineer #ITsupport #DalilTech
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Data Protection &amp; Privacy Statement
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  By applying for this role, you consent to the collection and processing of your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 (PDPL). Your information will be used only for recruitment purposes, kept secure, and retained only as long as necessary. You may request access, correction, or deletion of your data at any time by contacting our HR Department.
 </p>
 <p>
  Your data will not be shared with third parties except where required for recruitment and with appropriate safeguards.
 </p>
 <p>
 </p>
</div>


Senior Information Technology Support Engineer

Capgemini

<div><div><div><p>Abu Dhabi</p><div>
Open Banking, Senior Technical Architect, 10+ of Exp (Onsite) - C2</div><p>
</p></div></div><div></div><div><div><div><div><div><div><div><div><div>Job Description</div></div><div><p>
Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.<br>
1. Applies scientific methods to analyse and solve software engineering problems.<br>
2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.<br>
3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.<br>
4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.<br>
5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.</p>
Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.</div></div><div><div><div>
Job Description - Grade Specific</div></div><div>
Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.</div></div></div></div></div><div><div><div>
<div><div>Ref. code</div><div>
378478-en_GB</div></div><div><div>
Posted on</div><div>
22 Dec 2025</div></div><div><div>
Experience level</div><div>
Experienced Professionals</div></div><div><div>
Contract type</div><div>
Permanent</div></div><div><div>
Location</div><div>
Abu Dhabi</div></div><div><div>
Business unit</div><div>
FS</div></div><div><div>
Brand</div><div>
Capgemini</div></div><div><div>
Professional communities</div><div>
Software Engineering</div></div></div></div></div></div></div></div></div><p></p>

Open Banking, Senior Technical Architect, 10+ of Exp (Onsite) - C2

MediTrust Management of Medical Facilities

<p>MedTech IT Solutions is seeking an experienced <b>Healthcare IT Support Engineer (L3)</b> to join our Abu Dhabi team. The ideal candidate will have strong hands-on expertise in <b>Windows Server, Fortinet firewalls, VPN, Email systems, and healthcare solutions (MALAFFI, SHAFAFIYA)</b>. This role requires advanced troubleshooting, system implementation, and compliance support for healthcare IT environments.UAE -Abu Dhabi Experience in Medical field preferred.</p><p><b>Responsibilities:</b></p><ul><li>Provide <b>L3 IT support</b> for healthcare facilities.</li><li>Install, configure, and troubleshoot <b>Windows Server environments</b>.</li><li>Configure and manage <b>Email services (Microsoft 365/Exchange/SMTP)</b>.</li><li>Manage <b>firewalls (Fortinet preferred)</b>, VPNs, and secure network access.</li><li>Support and configure <b>MALAFFI</b> and <b>SHAFAFIYA</b> healthcare systems.</li><li>Configure, install, and troubleshoot <b>CCTV/IP surveillance systems</b>.</li><li>Handle <b>ADHICS audit support</b> and compliance requirements.</li><li>Manage EPBX telephone systems, IP phones, NAS storage, and network devices.</li><li>Provide proactive monitoring, troubleshooting, and escalation support.</li><li>Ensure <b>system availability, network security, and minimal downtime</b>.</li></ul><p><b>Requirements:</b></p><ul><li>3+ years of IT support experience iin Medical Field (with at least 2 years in L2/L3 support).</li><li>Strong expertise in <b>Windows Server installation &amp; troubleshooting</b>.</li><li>Hands-on experience with <b>firewall configuration (Fortinet preferred)</b>.</li><li>Knowledge of <b>Email service configuration (Microsoft 365/Exchange/SMTP)</b>.</li><li>Proven experience in <b>CCTV/IP camera configuration &amp; maintenance</b>.</li><li>Familiarity with <b>MALAFFI, SHAFAFIYA, and ADHICS compliance</b>.</li><li>Skills in <b>networking, VPN setup, NAS storage, EPBX/IP phone systems</b>.</li><li>Excellent problem-solving and communication skills.</li><li>Based in <b>Abu Dhabi</b> or willing to relocate.</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary and allowances.</li><li>Opportunity to work with advanced healthcare IT systems.</li><li>Growth and training opportunities.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED5,000.00 per month</p><p>Education:</p><ul><li>Diploma (Required)</li></ul><p>Experience:</p><ul><li>IT Support: 3 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Abu Dhabi (Required)</li></ul>

Senior IT Engineer

Incraft Decoration Works LLC

<p><b>We&rsquo;re Hiring | Senior Interior Design (ID) Engineer </b></p><p>We are seeking an experienced Senior ID Engineer to join our fit-out and interior contracting team in the UAE.</p><p><b>Key Responsibilities: </b></p><ul><li>Prepare and review interior design, shop drawings, and detailed drawings for fit-out projects</li><li>Coordinate with site teams, QA/QC, MEP, material engineers, and consultants</li><li>Ensure design compliance with project specifications, authority requirements, and approved materials</li><li>Manage design revisions, RFIs, and technical submissions</li><li>Support value engineering and design optimization while maintaining quality and aesthetics</li><li>Coordinate approvals with consultants and clients</li></ul><p><b>Requirements: </b></p><ul><li>Bachelor&rsquo;s degree in Interior Design / Architecture or related field</li><li>Minimum 7&ndash;10 years of experience in fit-out / interior works</li><li>Strong knowledge of joinery, finishes, FF&amp;E, and MEP coordination</li><li>Proven experience with consultant approvals and fast-track projects</li><li>Excellent technical, coordination, and communication skills</li><li>UAE experience is mandatory</li></ul><p>Location: UAE / Industry: Fit-Out / Interior Contracting</p><p>Interested candidates may send their CV to:info@incraft.ae</p><p>(Please mention Senior ID Engineer in the subject line)</p><p>Job Type: Full-time</p>

Senior Interior Design (ID) Engineer

Norconsulting Global Recruitment

<div>
 <p>
  <strong>
   Senior Resident Engineer (SRE) &ndash; Electrical Substation | Abu Dhabi, UAE
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  A leading engineering consultancy is seeking a
  <strong>
   Senior Resident Engineer (SRE) &ndash; Electrical Substation
  </strong>
  for a major
  <strong>
   high-voltage substation programme
  </strong>
  in Abu Dhabi. This
  <strong>
   full-time, on-site
  </strong>
  role involves leading the design and construction supervision of
  <strong>
   400kV / 220kV / 132kV substations
  </strong>
  , ensuring compliance with technical, safety, and commercial performance benchmarks.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The selected candidate will play a pivotal leadership role in
  <strong>
   client interface, quality assurance, contractor performance, and project delivery
  </strong>
  , acting as the main authority on-site for electrical substation execution throughout the project lifecycle.
 </p>
 <p>
  <br/>
 </p>
 <p>
  💰
  <strong>
   Salary: 18,000 AED/month (all-inclusive)
  </strong>
 </p>
 <p>
  📍
  <strong>
   Location: Abu Dhabi (Project Site)
  </strong>
 </p>
 <p>
  🕒
  <strong>
   Full-time | On-site
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Lead the electrical engineering scope for
   <strong>
    high-voltage substation projects (400kV / 220kV / 132kV)
   </strong>
  </li>
  <li>
   Provide senior supervision of site activities to ensure alignment with approved designs, specifications, and authority standards
  </li>
  <li>
   Drive compliance with
   <strong>
    HSE and QA/QC procedures
   </strong>
   , ensuring strict adherence to project requirements
  </li>
  <li>
   Manage contractors and supervision teams to ensure quality, schedule performance, and productivity targets
  </li>
  <li>
   Review and approve technical submissions, shop drawings, and construction documentation
  </li>
  <li>
   Address site issues, technical queries, NCRs, RFIs, and coordinate resolution with all stakeholders
  </li>
  <li>
   Coordinate closely with client stakeholders and UAE utilities, ensuring all works meet authority requirements
  </li>
  <li>
   Lead planning, organising, and execution of engineering supervision and construction inspection activities
  </li>
  <li>
   Witness testing, commissioning, energisation, and handover procedures to ensure completion readiness
  </li>
  <li>
   Verify installed quantities, support completion certification, and close out works during final project phases
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Skills
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Electrical Engineering
  </li>
  <li>
   Minimum
   <strong>
    12 years of relevant experience in the UAE
   </strong>
  </li>
  <li>
   Proven track record supervising
   <strong>
    HV substation construction and delivery
   </strong>
  </li>
  <li>
   Strong experience working with utilities such as
   <strong>
    TRANSCO, ADDC, DEWA, SEWA
   </strong>
   , or equivalent authorities
  </li>
  <li>
   Excellent technical understanding of substation engineering, installation supervision, and authority standards
  </li>
  <li>
   Strong leadership capability and client-facing communication skills
  </li>
  <li>
   Confident producing reports, technical reviews, and site documentation while managing contractor performance
  </li>
 </ul>
</div>


Senior Resident Engineer (SRE) – Electrical Substation

Gulf technical construction and electromechanical

<p><b>Senior Civil Engineer &ndash; Job Description</b></p><p><b>Position Summary:</b><br/>The Senior Civil Engineer oversees the planning, design, execution, and supervision of civil engineering projects such as roads, buildings, bridges, drainage systems, and infrastructure developments. They ensure projects are completed safely, on time, within budget, and to required standards.</p><p><b>Key Responsibilities:</b></p><ul><li>Lead and supervise civil engineering projects from initial design to final handover.</li><li>Prepare and review technical drawings, plans, and specifications.</li><li>Ensure compliance with UAE/GCC municipal codes, regulations, and safety standards.</li><li>Coordinate with clients, consultants, contractors, and government authorities.</li><li>Conduct site inspections and resolve technical issues on-site.</li><li>Review and approve project budgets, timelines, and progress reports.</li><li>Oversee procurement of materials and ensure quality control.</li><li>Mentor junior engineers and provide technical guidance.</li><li>Manage project documentation, contracts, and variation orders.</li><li>Implement sustainable and cost-effective engineering solutions.</li></ul><p>Job Types: Full-time, Permanent</p>

Senior Civil Engineer

Penspen

<div><div><p><b>Position:</b> Senior Steel Structural Engineer (Construction)<br>
<b>Project:</b> PMC<br>
<b>Location:</b> Site Based</p>
<p>
Penspen is a leading energy services company, providing engineering, project management, asset management and integrity services to the energy industry worldwide for over 65+ years. Originally founded in the UK in 1954 as Spencer &amp; Partners, the company has now grown to include almost 1,000 members of staff, with major offices in London, Mexico, Colombia Houston and Abu Dhabi. (https://www.penspen.com)</p>
<p>
We are looking for PMC Senior Steel Structural Engineer (Construction), with LNG background to be based in Abu Dhabi.</p>
<ul>
<li><p>The Senior Steel Structure Engineer (Construction) is responsible for <b>PMC site supervision and technical oversight of all structural steel construction activities.</b></p>
</li>
<li><p>To Supervise and monitor <b>structural steel fabrication, erection, alignment, and bolting/welding works</b> for process units, pipe racks, modules, buildings, and ancillary facilities.</p>
</li>
<li><p>To Provide <b>PMC site oversight</b> of EPC contractors and subcontractors to ensure compliance with approved IFC drawings, specifications, and project standards.</p>
</li>
<li><p>To Review and approve <b>method statements, ITPs, erection procedures, lifting plans, and work packs</b> related to steel structures.</p>
</li>
</ul><p>Qualifications &amp; Experience</p>
<ul>
<li><p>Bachelor&rsquo;s degree in <b>Civil / Structural Engineering</b>.</p>
</li>
<li><p>Strong <b>15 years</b> of experience in structural steel construction for <b>oil &amp; gas or LNG projects</b>.</p>
</li>
<li><p>Proven experience in <b>PMC or EPC construction supervision roles</b>.</p>
</li>
<li><p>Strong experience with <b>steel structures, pipe racks, modules, and industrial buildings</b> in LNG or gas processing plants.</p>
</li>
<li><p>Extensive <b>site-based construction experience</b>.</p></li></ul><br>
<p>
</p><p>If interested, please click the link below<br>
https://careers.penspen.com/vacancy/senior-steel-structural-engineer-construction-602629.html</p><br>
<p></p>
<p>
#LI-SANDHYA</p></div></div>

Senior Steel Structural Engineer (Construction)

Explore 1553+ Senior technical support engineer in Abu Dhabi this January. Find roles across top companies and apply now to boost your career.