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customer engagement coordinator Jobs in Farwaniya

customer engagement coordinator

service advisor customer relations

Al Sayer Group

<div>Requisition ID <b>14588</b> - Posted <b>02/22/2026</b> - <b>Toyota Service</b> - <b>Toyota Fahaheel garage (38)</b> - <b>Automotive</b> - <b>Toyota Service</b></div>
<br><div><div><div><div><div><h2 class="jobSectionHeader"><b>Header</b></h2>
</div><div>This job description is a summary of the typical job duties and requirements that are essential to the evaluation of the job and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. On occasion, individuals classified on this job may be required to perform functions of a higher or lower skill level not included in this job description.</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Summary/Purpose</b></h2>
</div><div>Job Summary/Purpose: The Service Advisor, Customer Relations, is the point of contact for customers arriving to the service branch of Toyota Service for service job and/or engine oil and filter change.</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2>
</div><div><p>
Job Summary/Purpose:<br>
The Service Advisor, Customer Relations, is the primary point of contact between customers and the Toyota Service Branch. Ensure a seamless service experience by assisting customers with vehicle maintenance and repair needs, providing accurate information, and coordinating service appointments.</p>
<p>
 Responsibilities:
<br>
 <br>
Operational:<br>
1. Communicate with customers as the first contact at the service garage entrance to receive the vehicle, facilitates the work required by the customer whilst giving the highest standard of friendly customer service and customer satisfaction.<br>
2. Acknowledge and greet customers politely and courteously when they enter the branch and assist them to the required area as per customer's need.<br>
3. Inquire and collect the necessary information and data about the vehicle and its owner.<br>
4. Record the customer requirements on a Job Order Form informing customer of estimated labor and parts charges when requested, inspect customer's vehicle and record any damage/comments on the Job Order Form (receipt of customer supplied product), sign same and allow customer to read, or read details to them, and obtain their signature (contract review).<br>
5. Enter details from Job Order Form and/or scan the Job Agreement in to the designated system and send to print at Control Tower, arrange for the vehicle to be taken to the service waiting parking area.<br>
6. Submit the Job Card to the &quot;Staff, Data Entry&quot; to do the necessary.<br>
7. Follow up with Job Controller to see if vehicle will be ready when promised or not based on any additional required job.<br>
8. Obtain the customer's agreement and approval for any additional work after collecting all the required information from the designated &quot;Team Leader&quot; and update the system accordingly (new promised time and estimated cost).<br>
9. Periodically check Job Cards and Register for any vehicles not completed as promised, establish reasons and advise customer of progress to avoid any miscommunication.<br>
10. Ensure cleanliness of all ready vehicles and coordinate with the designated employee for vehicles that are part of Door-To-Door service.<br>
11. Offer relevant add-on services, maintenance packages, or accessories to customers based on their vehicle's needs and preferences.<br>
12. Acknowledge and greet returning customers politely and courteously when they enter the branch, explain the details of the work done, parts changed, notes on the Quality Control Sheet. etc.
<br>
13. Issue Gate Passes and ensure correct distribution to facilitate the timely delivery of a customer's outgoing vehicle.<br>
14. Take special, even priority, care of a customer with returned work or who has a complaint on the service rendered and that the same is properly recorded in the Customer Contact system and inform the Reception Supervisor or the Master Service Advisor.<br>
15. Monitor and track all pending/open WIP orders to ensure timely invoicing of all orders.  Prepare periodic and ad hoc reports and presentations.<br>
 Document and maintain records of activities and process workflows on the internal communication portals.<br>
 Adhere to Al-Sayer Group policies and health and safety regulations.<br>
 Perform other duties as requested by management.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities Continued..</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Education - Primary</b></h2>
</div><div><div>Diploma (12th Standard + 2 or 3 years Diploma)</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Experience - Primary</b></h2>
</div><div><div>3</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Education - Alternate</b></h2>
</div><div><div>Vocational Certificate</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Experience - Alternate</b></h2>
</div><div><div>7</div></div></div><div><div><h2 class="jobSectionHeader"><b>
CPC Experience</b></h2>
</div><div><div>1 year in previous grade</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Lingusitic Abilities</b></h2>
</div><div><div>Arabic</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Techno-Functional Competencies</b></h2>
</div><div><div>B-MS PowerPoint</div><div>
S-Vehicles Components and Accessories - Service</div><div>
B-Document Archival, Security and Management</div><div>
S-General Repair</div><div>
B-Vehicle Receiving Process</div><div>
S-Periodic Maintenance</div><div>
B-Business Writing</div><div>
B-MS Excel</div><div>
S-Body and Paint</div><div>
B-Policies and Procedures</div><div>
B-E Synergy</div><div>
B-MS Word</div><div>
B-Products and Services</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Behavioral Competencies</b></h2>
</div><div><div>5 - Customer Orientation</div><div>
5 - Achievement Orientation</div><div>
5 - Impact and Influence</div><div>
5 - Execution Excellence</div><div>
5 - Personal Effectiveness</div><div>
5 - Problem Solving</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Certifications</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Footer</b></h2>
</div><div>The information contained in this Job profile is the property of Al- Sayer Group. It must not be copied or used for commercial or other purposes without prior written consent of the Management of Al-Sayer Group.</div></div></div></div></div>

Service Advisor, Customer Relations

University of Maryland Global Campus

<div><div><div>Job Ref:</div>
<div>10024291</div>
<div>Location:</div>
<div>Camp Arifjan-Kuwait</div>
<div>Category:</div>
<div>Advising and Enrollment</div>
<div>Type:</div>
<div>Full time</div>
</div>
<p></p><div><div><p><b>Program and National Test Center Coordinator</b></p><p><b>
UMGC Europe</b></p><p><b>
Location: Camp Arifjan, Kuwait</b></p><p><b>
Overseas Contingent III, (100% FTE-Full-Time), Grade 003</b></p><p>
The Program and National Test Center Coordinator serves as the on-site University of Maryland Global Campus representative responsible for providing academic, administrative and testing support services, community outreach, and customer relations management. The Program and National Test Center Coordinator is a front-line staff member that provides the best possible services to current and prospective students and engages as a team member. This position reports directly to the Site Lead (SL), and if no Site Lead is assigned to the site, to the Assistant Director (AD). The Program and National Test Center Coordinator must work effectively with the AD and the Regional Director (RD), local Program Coordinators and staff, education center personnel, faculty, administrative staff , and the military community at large. There will at times be site specific duties that differ from location to location. Occasional evening/weekend hours; travel may be required. Please note, these positions are unaccompanied assignments.</p><p><b>
SPECIFIC RESPONSIBILITIES INCLUDE:</b></p><ul><li><p>
Provide students with superior customer service as an advocate and advisor throughout the academic cycle in a fast-paced environment, using various communication channels, to include in-person visits, telephone, e-mail, and videoconferencing.</p></li><li><p>
Promote and support localized UMGC services to include hybrid classes, testing services, and university sponsored events as assigned at site(s).</p></li><li><p>
Provide operational and administrative duties as needed to ensure offices and test centers (if applicable) are properly maintained by test agency standards.</p></li><li><p>
Maintain and expand knowledge and proficiency with UMGC systems to include all customer relationship management (CRM) databases to include Salesforce, Peoplesoft, and other university sponsored systems.</p></li><li><p>
Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities</p></li><li><p>
Provide daily customer service and communicate with prospective and current students in a fast-paced, in person environment and also, through phone, email, CRM, and video communications</p></li><li><p>
 Maintain a positive relationship with the Education Services Officer (ESO), Specialists/Counselors, military partners, and equivalents. Provide periodic briefings as allowed to update military representatives on UMGC programs of interest.</p></li><li><p>
Organize and participate in local outreach activities to include, Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC</p></li><li><p>
Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation</p></li><li><p>
Provide assistance with processing students' military documentation (i.e. Tuition Assistance forms, orders, etc.)</p></li><li><p>
Distribute marketing, advertising, and mass media materials at assigned locations when permissible</p></li><li><p>
Execute site specific outreach plans and participate in outreach events to support university goals towards recruitment and retention</p></li><li><p>
Provide National Test Center testing services on a basis that meets community demand while balancing other, outlined duties and maintain NTC trainings/certifications as required</p></li><li><p>
Participate in UMGC staff meetings, professional development activities and training sessions as required</p></li><li><p>
Track and compile monthly statistics and provide reports as needed</p></li><li><p>
Maintain appropriate communication with immediate supervisor and other UMGC staff to ensure timely resolution of student issues/escalations</p></li><li><p>
Other job-related duties as assigned</p></li></ul><p><b>
REQUIRED EDUCATION AND EXPERIENCE:</b></p><ul><li><p>
Bachelor's Degree from a U.S. regionally accredited institution or foreign degree equivalent</p></li><li><p>
Background in customer service</p></li><li><p>
Able to work in a fast-paced and complex environment with accurate attention to detail</p></li><li><p>
Possess basic office management and clerical skills</p></li><li><p>
Effective written and verbal communication skills</p></li><li><p>
Good interpersonal skills</p></li><li><p>
Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).</p></li></ul><p><b>
PREFERRED EDUCATION AND EXPERIENCE:</b></p><ul><li><p>
Applicants with a U.S. valid driver's license and ability to obtain military driver's permit in the host nation.</p></li></ul><p><b>
WHO MAY APPLY</b>: Applicants must be U.S. citizens to meet background investigation requirements in addition to qualifying for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation. Successful applicants must be able to pass a dental and medical screening (to include, but not limited to, vaccinations), background check, and meet requirements for individual logistical support (ILS). For additional information, please visit U.S. Central Command (CENTCOM Medical Information) and U.S. AFRICOM Command (AFRICOM Medical Information).</p><p><b>
All submissions should include a cover letter and resume</b>.</p><p><b>
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.</b></p><p>
Please note, for downrange positions, refer to this Vaccine Recommendations by AOR reference to review REQUIRED for AFRICOM or REQUIRED for CENTCOM as applicable. For any questions, please contact HRBenefits-europe@umgc.edu.</p><p><b>
Workplace Accommodations:</b></p><p>
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.</p><p><b>
Benefits Package Highlights:</b></p><ul><li><b>
Generous Time Off:</b> Enjoy between 15 and 25 days of paid vacation time off, depending on your years of service, 15 days of sick leave, 3 personal days, and 11 Federal holidays. <b>Part-Time rates will be prorated based on Full-Time Equivalency.</b></li><li><b>
Comprehensive Health Coverage:</b> Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent III employees who work on average 20 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits.</li><li><b>
Insurance Options:</b> Term Life Insurance and Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. <b>NOTE: CIII Part-time employees working less than 0.5 FTE are not eligible for LTD.</b></li><li><b>
Retirement Stipend: </b>Contingent III employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).</li><li><b>
Supplemental Retirement Plans</b>: include 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds.</li><li><b>
Tuition Remission:</b> CIII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service<b>. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.</b></li><li><b>
Moving Allowance: </b>May be available based on terms, conditions, and agreements of the position.</li></ul><p>
For additional information see:<b> </b>UMGC Benefits Overview for Overseas Contingent III Employees</p><p><b>
Hiring Rate:</b></p>
$35,760.00<p><b>
Additional Compensation:</b></p><p>
Employees in downrange locations will receive a downrange geographic differential of 50% of their base pay. They will also be eligible to receive an annual retention incentive of $7,000 along with an additional forty (40) hours of vacation time off.</p></div></div></div><p></p>

Program and National Test Center Coordinator, Camp Arifjan, Kuwait

Alghanim INDUSTRIES

<b>Date:</b> 19 Feb 2026
<br><br>
<b>Location:</b><br>
KW
<br><br>
<b>Company:</b><br>
Alghanim Industries
<br><br>
Long Description Job Summary
<br>The Account Manager is responsible for keeping the relationships with the key customers by partnering with and ensuring the long-term success.
<br>Job Responsibilities
<br><ul>
<li>Developing long-term relationships with a portfolio of assigned customers, connecting with key business executives and stakeholders.</li>
<li>Liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of service and solutions according to customer needs.</li>
<li>Operating as the lead point-of-contact for any and all matters specific to your customers.</li>
<li>Building and maintaining strong, long-lasting, customer relationships</li>
<li>Developing a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.</li>
<li>Ensuring the timely and successful delivery of our solutions according to customer needs and objectives.</li>
<li>Communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.</li>
<li>Forecasting and tracking key account metrics.</li>
<li>Identifying and growing opportunities within territory and collaborating with Sales Teams to ensure growth attainment.</li>
<li>Assisting with high-severity requests and issuing escalations as needed.</li>
</ul>
Candidate Requirements
<br><ul>
<li>Bachelor’s Degree in Engineering.</li>
<li>5 to 7 years of experience in direct Sales activities</li>
<li>Working in the same field is a must.</li>
<li>Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.</li>
<li>Analytical Skills: Being able to understand complex mathematical analysis, calculus, and other mathematics for design and troubleshooting.</li>
<li>Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.</li>
<li>Teamwork: Able to work well with others in order to get the job done.</li>
<li>Listening Skills: Listening to workers, teammates, end user, and management is crucial to the job.</li>
<li>Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.</li>
</ul>
Education

Account Manager

<b>Date:</b> 18 Feb 2026
<br><br>
<b>Location:</b><br>
KW
<br><br>
<b>Company:</b><br>
Alghanim Industries
<br><br>
Long Description Job Summary
<br>The role would be responsible for managing the fulfilment center, last mile delivery and cross border logistics ensuring efficient operations and excellent customer experience.
<br>Job Responsibilities
<br><ul>
<li>Overall leader for e-commerce fulfilment center for multiple business and multiple brands.</li>
<li>Responsible for recruiting, training, and managing a high-performance team focused on quick and high-quality service to customer.</li>
<li>Setup and manage systems, facilities, and processes for e-commerce fulfilment center.</li>
<li>Manage the day-to-day warehousing and distribution operations of the fulfillment center.</li>
<li>Manage and report operations and customer experience KPI’s to all stakeholders.</li>
<li>Develop and maintain detailed project plans and timelines to ensure a quality experience on large and small-scale projects.</li>
<li>Build relations and collaborate with cross functional teams, suppliers, and support services to ensure smooth functioning of the operations.</li>
<li>Setup and manage in-store fulfilment operation flow and process and ensure alignment with all partners (ensure end-to end visibility into inventory and customer orders)</li>
<li>Manage order consolidation, cross docking, packaging, branding process and last mile delivery ensuring high-level of accuracy and excellent customer experience.</li>
<li>Identify and onboard existing and new partners and support regional expansion by coordinating with internal and external operational parties.</li>
<li>Understand the current system's capabilities and limitations, and continuously implement improvements for systems and processes.</li>
<li>Resource planning to minimize costs and meet service level agreement (SLA) requirements</li>
</ul>
Candidate Requirements
<br><ul>
<li>Bachelor’s degree, ideally with major in supply chain management or business</li>
<li>7-10 years of work experience with fulfilment/warehouse management and building teams in large scale</li>
<li>Strong entrepreneurial and hands-on way of working</li>
<li>Experience in building up and managing online marketplaces</li>
<li>Goal-oriented and customer-centric</li>
<li>Excellent written and verbal communication skills in English (and preferable Arabic)</li>
<li>Strong sense of responsibility and accountability</li>
<li>Strong analytical skills</li>
<li>Able to execute work fast independently and in a team</li>
</ul>
Education Bachelor’s Degree in Supply Chain / Logistics or Business Administration

Sr. Manager - Fulfillment Center

HOME & GARDEN

<p>1) Branding and Visual Identity</p><p>&middot; The Head of Marketing is tasked with maintaining and elevating the corporate visual identity across all showrooms, ensuring consistency and alignment with the brand's sophisticated image.</p><p>&middot; Maintain and Elevate Corporate Visual Identity: Ensure all branding efforts reflect the positioning of each showroom while maintaining a cohesive, professional image that resonates with diverse customer bases.</p><p>&middot; Execute and Enhance Branding Strategy: Develop and implement branding strategies to reinforce the company&rsquo;s identity as a leader in the market, tailored to both premium and standard showrooms.</p><p>&middot; Branding and Marketing Mix Effectiveness: Continuously refine the branding approach and marketing mix to ensure alignment with the unique positioning of each showroom, from premium to more accessible locations.</p><p>2) Content and Storytelling</p><p>&middot; Develop and manage compelling marketing content and narratives for all showrooms, reflecting their unique offerings while maintaining the brand&rsquo;s overarching identity.</p><p>&middot; Generate Home &amp; Garden Marketing Story: Craft engaging narratives that showcase the company&rsquo;s offerings, appealing to both premium and broader audiences.</p><p>&middot; Localized and High-Quality Content Management: Adapt global marketing content to meet local standards while developing bespoke materials, such as brochures, advertisements, press releases, and white papers, tailored to each showroom&rsquo;s image and customer profile.</p><p>3) Strategic Marketing</p><p>&middot; Create and implement marketing strategies that cater to the distinct goals of all showrooms while maintaining overall brand coherence.</p><p>&middot; Crafting a Strategic Marketing Plan: Develop comprehensive strategies tailored to the diverse customer bases of all showrooms, ensuring alignment with both luxury and general market goals.</p><p>&middot; Retail Partnerships and Launch Execution: Collaborate with retailers across all showroom categories to establish partnerships and execute successful product launches.</p><p>&middot; Marketing Channel Optimization: Identify, build, and manage marketing channels that effectively engage the target audiences of each showroom, strengthening overall market presence.</p><p>&middot; Marketing Events: Oversee the planning, execution, and evaluation of marketing events to drive brand awareness, customer engagement, and lead generation.</p><p>4) Digital Marketing and Social Media</p><p>&middot; Leverage digital platforms to enhance brand visibility and customer engagement across all showrooms.</p><p>&middot; Digital Marketing Oversight: Work with digital marketing agencies to execute advanced digital advertising strategies, including SEO, that reflect the brand&rsquo;s unique identity and adapt to each showroom&rsquo;s positioning.</p><p>&middot; Social Media Strategy Development: Create and enforce a versatile social media strategy and action plan to engage diverse audiences, from affluent customers of premium showrooms to broader customer bases.</p><p>5) Public Relations and Customer Engagement</p><p>&middot; Promote the brand and enhance customer experiences across all showrooms through effective public relations and innovative engagement strategies.</p><p>&middot; Public Relations Management: Lead PR campaigns to ensure impactful media coverage that represents the unique identity of each showroom.</p><p>&middot; Customer Engagement Strategy: Develop innovative approaches to create memorable experiences across all showrooms, tailored to their respective audiences.</p><p>6) Showcase of New Products</p><p>&middot; Plan and manage product showcases across all showrooms to highlight new offerings and create excitement among customers.</p><p>&middot; Strategically organize and promote product launches tailored to the specific audience and goals of each showroom, ensuring maximum visibility and impact.</p><p>7) Leadership and Team Management</p><p>&middot; Inspire and lead the marketing team to execute strategies effectively across all showrooms while adapting to their distinct needs and characteristics.</p><p>&middot; Leadership in Marketing Execution: Guide and motivate the marketing team to achieve strategic objectives while maintaining alignment with the brand&rsquo;s identity across all showrooms.</p><p>&middot; Performance Marketing: Regularly review and adjust marketing efforts to ensure alignment with strategic goals and objectives.</p><p>Job Type: Full-time</p>

Marketing Manager

American International University

<div><p><b>Reports to:</b> Chief Executive Officer</p><p></p><p><b><br>
About the Role &ndash; Director of Legal Affairs</b></p><p></p><p><br>
The Director of Legal Affairs serves as the University&rsquo;s chief legal authority and strategic advisor on all legal, regulatory, governance, and compliance matters. The role safeguards the institution&rsquo;s legal, financial, and reputational interests while ensuring full compliance with the laws and regulations of the State of Kuwait.</p>
<p>
As a senior member of the executive leadership team, the Director operates at the intersection of governance, operations, and institutional strategy&mdash;ensuring executive decisions are legally sound, risk-aware, and aligned with regulatory frameworks. The position requires sound judgment, discretion, and the ability to navigate complex institutional matters with professionalism and integrity.</p>
<p>
Participation in executive governance meetings and strategic institutional initiatives is expected.</p><p></p><p><b><br>
Duties and Responsibilities</b></p><p></p><p><b><br>
A. Legal Advisory &amp; Institutional Governance</b></p><br>
<p></p><ul>
<li>
Serve as principal legal advisor to the President, Executive Council, and Board of Trustees.</li>
</ul><ul><li>Draft and review Board resolutions, executive directives, and institutional policies.</li>
</ul><ul><li>Advise leadership on legal implications of strategic initiatives, restructuring, and institutional development.</li>
</ul><ul><li>Ensure governance frameworks align with Kuwaiti legal and regulatory requirements.</li>
</ul><ul><li>Attend executive and governance meetings as required.</li></ul><br>
<p></p>
<p><b>
B. Contract Management &amp; Risk Mitigation</b></p><br>
<p></p><ul>
<li>
Draft, review, and negotiate employment contracts and amendments.</li>
</ul><ul><li>Review academic and administrative agreements.</li>
</ul><ul><li>Oversee vendor, procurement, consultancy, and service contracts.</li>
</ul><ul><li>Review and negotiate Memoranda of Understanding (MOUs) and partnership agreements.</li>
</ul><ul><li>Identify legal risks and provide mitigation strategies.</li>
</ul><ul><li>Establish and maintain standardized contract templates and legal review protocols.</li>
</ul><ul><li>Maintain centralized legal documentation and contract governance oversight.</li></ul><br>
<p></p>
<p><b>
C. Regulatory Compliance &amp; Government Liaison</b></p><br>
<p></p><ul>
<li>
Ensure institutional compliance with:</li>
</ul><ul><li>Kuwait Labor Law</li>
</ul><ul><li>Ministry of Interior (MOI) regulations</li>
</ul><ul><li>Public Authority for Manpower (PAM) regulations</li>
</ul><ul><li>Residency and work permit regulations</li>
</ul><ul><li>Higher education regulatory requirements</li>
</ul><ul><li>Applicable data protection and privacy laws</li>
</ul><ul><li>Liaise with government authorities, regulators, and external legal counsel as required.</li>
</ul><ul><li>Oversee legal aspects of licensing, regulatory submissions, and institutional approvals.</li></ul><br>
<p></p>
<p><b>
D. Employment &amp; Disciplinary Oversight</b></p><br>
<p></p><ul>
<li>
Provide legal oversight on employee disciplinary matters, terminations, grievances, investigations, and misconduct cases.</li>
</ul><ul><li>Ensure policy enforcement and compliance across the institution.</li>
</ul><ul><li>Support HR leadership in complex or high-risk employment cases.</li>
</ul><ul><li>Advise on legally compliant documentation and procedural processes.</li></ul><br>
<p></p>
<p><b>
E. Litigation &amp; Dispute Management</b></p><br>
<p></p><ul>
<li>
Manage external legal counsel and oversee litigation strategy.</li>
</ul><ul><li>Lead institutional response to legal claims, disputes, and investigations.</li>
</ul><ul><li>Provide recommendations on settlement negotiations and risk exposure.</li>
</ul><ul><li>Maintain confidential legal records and case management documentation.</li></ul><br>
<p></p>
<p><b>
F. Policy Development &amp; Institutional Protection</b></p><br>
<p></p><ul>
<li>
Review and approve institutional policies prior to issuance.</li>
</ul><ul><li>Ensure alignment between HR, Finance, Academic Affairs, and regulatory requirements.</li>
</ul><ul><li>Develop standardized legal templates to minimize operational risk.</li>
</ul><ul><li>Conduct periodic legal risk assessments for new initiatives and structural changes.</li>
</ul><ul><li>Protect institutional intellectual property, trademarks, and brand integrity.</li></ul><br>
<p></p>
<p><b>
Minimum Qualifications</b></p><br>
<p></p><ul>
<li>
Bachelor&rsquo;s Degree in Law (LLB) from a recognized institution.</li>
</ul><ul><li>Master&rsquo;s Degree in Law (LLM) preferred.</li>
</ul><ul><li>Legally qualified and admitted to practice law in a recognized jurisdiction.</li>
</ul><ul><li>Minimum of 10&ndash;15 years of progressive legal experience.</li>
</ul><ul><li>At least 5 years in a senior legal leadership role (Head of Legal / Legal Director / Senior Counsel).</li>
</ul><ul><li>Strong working knowledge of Kuwaiti labor, commercial, and regulatory law.</li>
</ul><ul><li>Experience within higher education or regulated institutions preferred.</li>
</ul><ul><li>Demonstrated experience managing complex contracts and governance matters.</li>
</ul><ul><li>Experience working within a multicultural and multi-linguistic environment.</li>
</ul><ul><li>High level of discretion, integrity, and executive presence.</li></ul><br>
<p></p>
<p><b>
About American International University</b></p><p></p><p><br>
AIU is a new institution of higher education in Kuwait whose first student cohort was admitted in fall 2019. It is a private, coeducational institution offering undergraduate degrees based on the American model of higher education, including a comprehensive general education curriculum. Through its educational and student services programming, the University serves the intellectual, cultural, and personal growth of all members of its community. AIU offers degree programs in Film and Digital Media, Architecture, and Design, Engineering, and Business Administration where the language of instruction is English.</p><br>
<p></p>
<p>
For more information about AIU visit: www.aiu.edu.kw</p><br>
<p></p>
<p><b>
How to Apply</b></p>
<p>
To apply for this position, please visit the Job Opportunities section of our webpage and submit your resume, cover letter, and reel to: https://aiu.edu.kw/careers/jobs</p></div><p></p>

Director of Legal Affairs

American International University, Kuwait

<div>
 Reports to: Chief Executive Officer
 <br/>
 <br/>
 <strong>
  About The Role &ndash; Director Of Legal Affairs
  <br/>
  <br/>
 </strong>
 The Director of Legal Affairs serves as the University&rsquo;s chief legal authority and strategic advisor on all legal, regulatory, governance, and compliance matters. The role safeguards the institution&rsquo;s legal, financial, and reputational interests while ensuring full compliance with the laws and regulations of the State of Kuwait.
 <br/>
 <br/>
 As a senior member of the executive leadership team, the Director operates at the intersection of governance, operations, and institutional strategy&mdash;ensuring executive decisions are legally sound, risk-aware, and aligned with regulatory frameworks. The position requires sound judgment, discretion, and the ability to navigate complex institutional matters with professionalism and integrity.
 <br/>
 <br/>
 Participation in executive governance meetings and strategic institutional initiatives is expected.
 <br/>
 <br/>
 Duties and Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Legal Advisory &amp; Institutional Governance
  </li>
  <li>
   Serve as principal legal advisor to the President, Executive Council, and Board of Trustees.
  </li>
  <li>
   Draft and review Board resolutions, executive directives, and institutional policies.
  </li>
  <li>
   Advise leadership on legal implications of strategic initiatives, restructuring, and institutional development.
  </li>
  <li>
   Ensure governance frameworks align with Kuwaiti legal and regulatory requirements.
  </li>
  <li>
   Attend executive and governance meetings as required.
  </li>
  <li>
   Contract Management &amp; Risk Mitigation
  </li>
  <li>
   Draft, review, and negotiate employment contracts and amendments.
  </li>
  <li>
   Review academic and administrative agreements.
  </li>
  <li>
   Oversee vendor, procurement, consultancy, and service contracts.
  </li>
  <li>
   Review and negotiate Memoranda of Understanding (MOUs) and partnership agreements.
  </li>
  <li>
   Identify legal risks and provide mitigation strategies.
  </li>
  <li>
   Establish and maintain standardized contract templates and legal review protocols.
  </li>
  <li>
   Maintain centralized legal documentation and contract governance oversight.
  </li>
  <li>
   Regulatory Compliance &amp; Government Liaison
  </li>
  <li>
   Ensure institutional compliance with:
  </li>
  <li>
   Kuwait Labor Law
  </li>
  <li>
   Ministry of Interior (MOI) regulations
  </li>
  <li>
   Public Authority for Manpower (PAM) regulations
  </li>
  <li>
   Residency and work permit regulations
  </li>
  <li>
   Higher education regulatory requirements
  </li>
  <li>
   Applicable data protection and privacy laws
  </li>
  <li>
   Liaise with government authorities, regulators, and external legal counsel as required.
  </li>
  <li>
   Oversee legal aspects of licensing, regulatory submissions, and institutional approvals.
  </li>
  <li>
   Employment &amp; Disciplinary Oversight
  </li>
  <li>
   Provide legal oversight on employee disciplinary matters, terminations, grievances, investigations, and misconduct cases.
  </li>
  <li>
   Ensure policy enforcement and compliance across the institution.
  </li>
  <li>
   Support HR leadership in complex or high-risk employment cases.
  </li>
  <li>
   Advise on legally compliant documentation and procedural processes.
  </li>
  <li>
   Litigation &amp; Dispute Management
  </li>
  <li>
   Manage external legal counsel and oversee litigation strategy.
  </li>
  <li>
   Lead institutional response to legal claims, disputes, and investigations.
  </li>
  <li>
   Provide recommendations on settlement negotiations and risk exposure.
  </li>
  <li>
   Maintain confidential legal records and case management documentation.
  </li>
  <li>
   Policy Development &amp; Institutional Protection
  </li>
  <li>
   Review and approve institutional policies prior to issuance.
  </li>
  <li>
   Ensure alignment between HR, Finance, Academic Affairs, and regulatory requirements.
  </li>
  <li>
   Develop standardized legal templates to minimize operational risk.
  </li>
  <li>
   Conduct periodic legal risk assessments for new initiatives and structural changes.
  </li>
  <li>
   Protect institutional intellectual property, trademarks, and brand integrity.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Law (LLB) from a recognized institution.
  </li>
  <li>
   Master&rsquo;s Degree in Law (LLM) preferred.
  </li>
  <li>
   Legally qualified and admitted to practice law in a recognized jurisdiction.
  </li>
  <li>
   Minimum of 10&ndash;15 years of progressive legal experience.
  </li>
  <li>
   At least 5 years in a senior legal leadership role (Head of Legal / Legal Director / Senior Counsel).
  </li>
  <li>
   Strong working knowledge of Kuwaiti labor, commercial, and regulatory law.
  </li>
  <li>
   Experience within higher education or regulated institutions preferred.
  </li>
  <li>
   Demonstrated experience managing complex contracts and governance matters.
  </li>
  <li>
   Experience working within a multicultural and multi-linguistic environment.
  </li>
  <li>
   High level of discretion, integrity, and executive presence.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About American International University
  <br/>
  <br/>
 </strong>
 AIU is a new institution of higher education in Kuwait whose first student cohort was admitted in fall 2019. It is a private, coeducational institution offering undergraduate degrees based on the American model of higher education, including a comprehensive general education curriculum. Through its educational and student services programming, the University serves the intellectual, cultural, and personal growth of all members of its community. AIU offers degree programs in Film and Digital Media, Architecture, and Design, Engineering, and Business Administration where the language of instruction is English.
 <br/>
 <br/>
 For more information about AIU visit: www.aiu.edu.kw
 <br/>
 <br/>
 How to Apply
 <br/>
 <br/>
 To apply for this position, please visit the Job Opportunities section of our webpage and submit your resume, cover letter, and reel to: https://aiu.edu.kw/careers/jobs
</div>


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