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service advisor

Ali & Sons

Service Advisor
 About the Role 
 We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales. Key Responsibilities
Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.
Coordinate with the Foreman on required work and ensure accurate documentation in DMS.
Keep customers updated through regular follow-ups and provide service advice on vehicle needs.
Review service history to validate current repair requests and warranty eligibility.
Obtain repair approvals and maintain proper evidence.
Resolve customer concerns in coordination with the Customer Relations team.
Monitor and update WIP reports regularly.
Ensure compliance with health &amp; safety procedures and maintain a professional image.
Perform additional duties as assigned by the Service Manager. KPIs
Achievement of labor and parts sales targets.
Customer Satisfaction Index (CSI) scores.
Completion of required online training.
Management of WIP and reduction of unjustified job cards. Qualifications
2 5 years experience as a Service Advisor in the automotive industry (UAE experience preferred).
Strong knowledge of vehicle servicing and warranty procedures.
Excellent communication and customer service skills.
Fluency in English (Arabic is an advantage).
Proficiency in MS Office and dealership management systems (DMS).

Service Advisor

Ali & Sons Holding LLC

About the Role We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales. Key Responsibilities <ul><li>Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.</li><li>Coordinate with the Foreman on required work and ensure accurate documentation in the DMS.</li><li>Keep customers updated through regular follow-ups and provide service advice on vehicle needs.</li><li>Review service history to validate current repair requests and warranty eligibility.</li><li>Obtain repair approvals and maintain proper evidence.</li><li>Resolve customer concerns in coordination with the Customer Relations team.</li><li>Monitor and update WIP reports regularly.</li><li>Ensure compliance with health and safety procedures and maintain a professional image.</li><li>Perform additional duties as assigned by the Service Manager.</li><li>KPIs: Achieve labor and parts sales targets.</li><li>Customer Satisfaction Index (CSI) scores.</li><li>Completion of required online training.</li><li>Management of WIP and reduction of unjustified job cards.</li></ul> Qualifications <ul><li>2-5 years' experience as a Service Advisor in the automotive industry (UAE experience preferred).</li><li>Strong knowledge of vehicle servicing and warranty procedures.</li><li>Excellent communication and customer service skills.</li><li>Fluency in English (Arabic is an advantage).</li><li>Proficiency in MS Office and dealership management systems (DMS).</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul>Referrals increase your chances of interviewing at Ali & Sons Holding LLC.

Toretto Auto Services

Job Summary:The Service Advisor acts as the main link between customers and the workshop. They are responsible for understanding customer complaints, preparing job estimates, coordinating with technicians, and ensuring timely delivery of vehicles with complete customer satisfaction.Key Responsibilities:<ul><li>Greet customers and understand their vehicle service and repair requirements.</li><li>Record customer complaints accurately and open job cards in the system.</li><li>Provide service estimates and explain repair details, costs, and timelines to customers.</li><li>Coordinate with workshop technicians to ensure accurate diagnosis and repair.</li><li>Monitor job progress and update customers on repair status.</li><li>Conduct a final inspection before vehicle delivery to ensure quality service.</li><li>Prepare and explain the final invoice to the customer.</li><li>Handle customer feedback and resolve service-related concerns promptly.</li><li>Promote additional services or maintenance packages when appropriate.</li><li>Maintain records of customer interactions, service history, and follow-ups.</li><li>Ensure workshop jobs are completed as per manufacturer and company standards.</li><li>Support service campaigns, warranty claims, and aftersales programs.</li></ul>Qualifications &amp; Skills:<ul><li>Diploma / Degree in Automobile Engineering or related field (preferred).</li><li>2&ndash;5 years of experience as a Service Advisor in the automotive industry.</li><li>Strong technical knowledge of vehicles (mechanical &amp; electrical).</li><li>Excellent communication and customer handling skills.</li><li>Ability to prepare job estimates and explain repairs clearly to customers.</li><li>Basic computer knowledge (DMS / ERP systems, MS Office).</li><li>Positive attitude, patience, and ability to work under pressure.</li></ul>Key Competencies:<ul><li>Customer Service Orientation</li><li>Communication &amp; Interpersonal Skills</li><li>Technical Understanding</li><li>Team Coordination</li><li>Problem Solving &amp; Decision Making</li></ul>Work Environment:<ul><li>Workshop and front-office-based role.</li><li>Interaction with customers, technicians, and service team daily.</li><li>Requires neat appearance and professional behavior.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per month

Alba Corp

We are looking for a Service Advisor to join our team at Alba Cars and serve as the key liaison between customers and our technical team, ensuring a premium service experience from start to finish. This role is ideal for someone with strong communication skills, a customer-first mindset, and a passion for the automotive industry. The ideal candidate will manage service bookings, coordinate workshop tasks, and contribute to revenue through effective upselling and cross-selling of aftersales services. If you thrive in a fast-paced, client-facing environment and enjoy building lasting customer relationships, we d love to hear from you. Customer Interaction &amp; Service Coordination <ul>
<li> Greet customers and assess their service needs with professionalism and attention to detail. </li>
<li> Prepare accurate service estimates and explain job scopes, timelines, and pricing transparently. </li>
<li> Coordinate with the workshop team to ensure timely service completion and status updates. </li>
<li> Handle customer inquiries, concerns, and complaints with a solution-oriented approach. </li>
</ul> Sales Support &amp; Documentation <ul>
<li> Upsell additional services, maintenance packages, and accessories where applicable. </li>
<li> Maintain detailed and organized records of service transactions, warranty claims, and follow-ups. </li>
<li> Assist in daily showroom operations and support the sales team as needed. </li>
<li> Ensure service quality and customer satisfaction standards are consistently met. </li>
</ul> Requirements <ul>
<li> Minimum 2 years of experience in a Service Advisor or customer-facing automotive role. </li>
<li> Strong communication and interpersonal skills; fluency in English required (Arabic is a plus). </li>
<li> Proficient in multitasking, coordination, and time management. </li>
<li> Knowledge of automotive brands, service processes, and basic technical terminology. </li>
<li> Familiarity with CRM tools or automotive service software is a plus. </li>
<li> Customer-centric, sales-oriented, and proactive in problem-solving. </li>
</ul> Salary &amp; Benefits Work Visa sponsorship<ul>
<li> Medical Insurance (as per UAE law) </li>
<li> Training and development support </li>
<li> Performance-based incentives </li>
</ul> Work Arrangement

Greenfix Property Care

You'll be part of a collaborative Aftersales department, reporting to the Assistant Aftersales Manager or Aftersales Manager. Our team is committed to delivering exceptional service, achieving revenue targets, and maintaining top scores in customer satisfaction and principal's dealer clinic activities.Required Skills to Be Successful<ul><li>DAE Diploma in Automobile or Mechanical Engineering</li><li>3+ years of experience as a Service Advisor or Service Consultant in a reputable automotive dealership</li><li>Proficiency in PC skills/MS Office and the ability to use a Dealer Management System (DMS) with minimal training</li><li>Technical understanding of automotive service requirements</li></ul>

Takumi Motors

Job Summary:The Automotive Service Advisor acts as the communication link between customers and the workshop. They are responsible for understanding the customer's vehicle issues, coordinating with technicians, preparing repair orders, and ensuring the customer receives clear updates and excellent service throughout the repair process.Key Responsibilities:<ul><li>Greet customers and understand their service needs through clear communication and effective questioning.</li><li>Create detailed and accurate repair orders and job cards.</li><li>Advise customers on necessary and recommended services or repairs.</li><li>Coordinate with workshop technicians to determine vehicle issues and job status.</li><li>Provide timely updates to customers about service progress, costs, and delivery times.</li><li>Prepare cost estimates and obtain customer approvals before proceeding with work.</li><li>Conduct follow-up calls post-service to ensure customer satisfaction.</li><li>Handle customer queries, complaints, and ensure resolution in a professional manner.</li><li>Maintain accurate customer and vehicle service records.</li><li>Promote additional products or services (e.g., oil change packages, seasonal checks) when appropriate.</li></ul>Requirements:<ul><li>Proven experience as a Service Advisor or similar role in the automotive industry.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and time-management abilities.</li><li>Technical knowledge of vehicle systems is an advantage.</li><li>Proficiency in using service management software.</li><li>Customer-first attitude with a focus on satisfaction and quality.</li></ul>Qualifications:<ul><li>High School Diploma or equivalent (required).</li><li>Technical training or certification in automotive services (preferred).</li><li>Valid UAE driving license.</li></ul>Key Skills:<ul><li>Customer service &amp; sales orientation</li><li>Problem-solving</li><li>Multitasking under pressure</li><li>Attention to detail</li><li>Team collaboration</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of Experience do you have in Customer handling?</li><li>How many years of experience do you have with Automotive?</li><li>Do you have previous experience in a Multibrand Workshop as a Service Advisor?</li></ul>Application Deadline: 15/11/2025Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per month

Automotive Service Advisor

AW Rostamani Holdings Co LLC

Key Responsibilities<ul><li>Follow NSSW standards across all customer touchpoints.</li><li>Attend to high-profile and major fleet customers.</li><li>Promptly receive and greet customers, ensuring their needs are clearly understood.</li><li>Conduct a proper inventory of the customer’s vehicle and accurately record requirements.</li><li>Update and maintain the customer database.</li><li>Re-confirm job requirements, repair details, costs, and delivery time, securing customer approval.</li><li>Arrange joint test drives with customers when required.</li><li>Prepare clear and legible job advice and create job cards.</li><li>Monitor job progress and follow up regularly.</li><li>Provide timely feedback to customers regarding additional repairs, delays, and obtain necessary approvals.</li><li>Brief customers on warranty coverage and service contract entitlements.</li><li>Promote service contracts and other value-added service products (upselling).</li><li>Ensure job cards are closed on time.</li><li>Confirm vehicles are cleaned and ready for delivery as per the agreed date and time.</li><li>Notify customers in advance of any delivery delays.</li><li>Explain completed work and charges to customers, ensure payment is received, and deliver the vehicle.</li><li>Achieve financial and non-financial targets, including labour sales, CSI, RO numbers, and service campaign objectives.</li><li>Develop and maintain long-term customer relationships to enhance retention.</li><li>Handle customer complaints with urgency and escalate to superiors when necessary.</li><li>Respond to customer queries promptly and professionally.</li><li>Ensure all pending job cards are closed within the set timeframe.</li></ul>

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5583 service advisor jobs IN Nursing Jobs In Dubai United Arab Emirates

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Service Advisor

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Automotive Service Advisor

Service Advisor