project director

sales coordinator

construction director

director of sales

director of service

service delivery director

Aljomaih Energy and Water Company

<div>
 
 
 Role Profile: Head of Delivery
 
 
 
 
 Location:
 
 Riyadh, Saudi Arabia.
 
 
 
 Reporting Structure
 
 
 
 Chief Construction &amp; O&amp;M Officer
 
 
 
 Overview
 
 
 
 To provide leadership and project management oversight and support for all power and water projects under execution, from handover at Financial Close (FC) to PCOD prior to handover to our O&amp;M group.
 
 
 To support our Business Development Teams during the bid stage and project development stage (pre-FC) to provide strategic inputs such as execution methodologies, organizational structures, budgets, scheduling, policies, procedures and general execution support.
 
 
 To support our Business Development Teams during the formulation and negotiations to establish EPC Contracts, including support during the LNTP and NTP stages pre and post FC.
 
 
 To support the creation of new SPV&rsquo;s, including hiring of key staff and from FC you will have a dotted reporting line from the SPV CEOs.
 
 
 To ensure the on-time delivery, on-budget and resultant quality in line with all contractual requirements, moreover, compliance with design specifications for a reliable and sustainable operation over the term of the concession.
 
 
 To ensure the precise implementation of HSE programs.
 
 
 To ensure the precise implementation of quality programs.
 
 
 To ensure all Project Companies are established in a timely manner in line with agreed strategies, including the formulation of infrastructure, resources, tools and processes in line with contractual Partnership and Stakeholder targets.
 
 
 To ensure the strategic and timely monitoring of project execution progress, including intervention with Project Company stakeholders as a when required.
 
 
 To ensure &lsquo;early warnings&rsquo; are communicated to the Head of Delivery for all unscheduled or unforeseen issues or risks/opportunities.
 
 
 To ensure the seamless communication and information exchanges among stakeholders, including project partners, local communities, and external parties.
 
 
 To ensure the efficient management of AEW internal stakeholders for all aspects of project management execution.
 
 
 
 Your Job Functions (Duties &amp; Responsibilities)
 
 
 
 
 
 <ul>
 <li>
 Provide project management execution support to the business development teams for all projects under the development stage.
 </li>
 <li>
 Provide oversight and support for all projects under execution ensuring compliance with quality, schedule, and budget requirements with Contractors and PPA.
 </li>
 <li>
 Coordinate HSSE processes implementation onsite and offsite, promoting a strong HSSE culture.
 </li>
 <li>
 Provide oversight on the performance of the Owner's Engineer in coordination with the Project Companies.
 </li>
 <li>
 Align technical and schedule interfaces between the Procurer and the EPC contractor, ensuring contract conformity and project needs.
 </li>
 <li>
 Report technical variances to the SPV Teams and propose mitigation and alternative solutions.
 </li>
 <li>
 Provide oversight and support for contractual and commercial issues under the PPA and the EPC Contract.
 </li>
 <li>
 Provide oversight and support for Offtaker and EPC Contractor change/variation orders.
 </li>
 <li>
 Provide regular reporting to the management team.
 </li>
 <li>
 Provide &lsquo;early warnings&rsquo; to the management team.
 </li>
 </ul>
 
 
 
 
 
 Contractual/Commercial
 
 
 <ul>
 <li>
 Robust previous experience with the execution of Power &amp; Water Plants, including project agreements such as IPPs and IWPs (via the PPP/BOOT models).
 </li>
 <li>
 Extensive previous experience in negotiation and managing OE, EPC and other critical stakeholder Contracts.
 </li>
 <li>
 Timely reporting of contractual/commercial variances and proposing mitigation or alternative solutions.
 </li>
 <li>
 Identify and anticipate deliverables to relevant parties.
 </li>
 <li>
 Assist SPVs in claims management from Contractors and Service Providers.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skill Sets
 
 
 <ul>
 <li>
 University Degree in Civil, Mechanical, Electrical, or Chemical Engineering.
 </li>
 <li>
 Additional qualifications (Project Management/Construction Management) are preferred
 </li>
 <li>
 20+ years of project and site experience in utility-scale power and water generation projects.
 </li>
 <li>
 Previous project execution experience in a senior leadership role, including Project/Construction Director of IPP/IWPP/IWP is essential.
 </li>
 <li>
 Extensive knowledge of utilities and the construction/commissioning and testing of power and water plants.
 </li>
 <li>
 Experience in large infrastructure project development.
 </li>
 <li>
 Strong technical knowledge and understanding of construction processes, contracts, and international standards.
 </li>
 <li>
 Contract/claim management and negotiation skills.
 </li>
 <li>
 Excellent communication and reporting skills.
 </li>
 <li>
 Ability to work independently and lead teams.
 </li>
 <li>
 Strong ethical standards.
 </li>
 </ul>
 
 
</div>

Head of Delivery

Brainlake

<div>
 
 About The Role
 
 
 
 We're looking for a
 
 Head of Delivery Management
 
 who will be responsible for leading end-to-end execution and delivery excellence across all digital programs, including Web, Mobile, CRM, MarTech, Loyalty, Data, AI, and Platform.
 
 
 The role oversees a hybrid delivery model combining internal capabilities with System Integrators (SIs) and strategic technology partners. Acting as the single point of accountability, the Head of Delivery Management ensures governance, integration, and execution excellence across all workstreams and vendors.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Drive end-to-end delivery across all digital domains, translating business and product strategies into executable roadmaps and measurable outcomes
 </li>
 <li>
 Establish and maintain operational governance, including progress reviews, program assessments, and performance reporting
 </li>
 <li>
 Lead and mentor a team of Delivery Directors, Program Managers, and Delivery Leads
 </li>
 <li>
 Oversee all vendor and System Integrators engagements, including onboarding, performance management, resource planning, and milestone tracking
 </li>
 <li>
 Manage vendor scorecards, performance reviews, and escalation processes to ensure adherence to SLAs, timelines, and quality metrics
 </li>
 <li>
 Collaborate with Procurement and Finance to align vendor contracts with delivery milestones and payment schedules
 </li>
 <li>
 Maintain centralized visibility through dashboards and risk registers to monitor delivery progress, partner health, and key dependencies
 </li>
 <li>
 Standardize methodologies, templates, quality frameworks to enhance delivery predictability
 </li>
 <li>
 Oversee release management, testing, and transition to operations in coordination with QA, DevSecOps, and Support teams
 </li>
 <li>
 Act as the delivery counterpart to Product Management, aligning product roadmaps and execution plans
 </li>
 <li>
 Provide transparent, data-driven reporting to senior leadership and governance bodies
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 12+ years of experience in digital delivery, transformation, or enterprise program management
 </li>
 <li>
 8+ years in senior leadership roles within multi-vendor, SI-led delivery environments
 </li>
 <li>
 4+ years of experience in a top tier consulting firm.
 </li>
 <li>
 Proven track record managing large-scale digital ecosystems across multiple domains
 </li>
 <li>
 Strong technical fluency in cloud-native, API-first, and DevSecOps environments
 </li>
 <li>
 Expertise in Agile, Scrum, and SAFe frameworks, with a strong focus on governance, risk, and performance management
 </li>
 <li>
 Experience in industries such as leisure, entertainment, hospitality, or customer experience is strongly preferred
 </li>
 <li>
 Exceptional vendor management, financial control, and data-driven decision-making skills
 </li>
 </ul>
</div>

Head of Delivery Management

Brainlake Advertising LLC

<div><h3 class="jobSectionHeader">About The Role</h3>
We&rsquo;re looking for a Head of Delivery Management who will be responsible for leading end-to-end execution and delivery excellence across all digital programs, including Web, Mobile, CRM, MarTech, Loyalty, Data, AI, and Platform.
The role oversees a hybrid delivery model combining internal capabilities with System Integrators (SIs) and strategic technology partners. Acting as the single point of accountability, the Head of Delivery Management ensures governance, integration, and execution excellence across all workstreams and vendors.<h3 class="jobSectionHeader">
What You'll Do</h3><ul>
<li>
Drive end-to-end delivery across all digital domains, translating business and product strategies into executable roadmaps and measurable outcomes.</li>
<li>Establish and maintain operational governance, including progress reviews, program assessments, and performance reporting.</li>
<li>Lead and mentor a team of Delivery Directors, Program Managers, and Delivery Leads.</li>
<li>Oversee all vendor and System Integrators engagements, including onboarding, performance management, resource planning, and milestone tracking.</li>
<li>Manage vendor scorecards, performance reviews, and escalation processes to ensure adherence to SLAs, timelines, and quality metrics.</li>
<li>Collaborate with Procurement and Finance to align vendor contracts with delivery milestones and payment schedules.</li>
<li>Maintain centralized visibility through dashboards and risk registers to monitor delivery progress, partner health, and key dependencies.</li>
<li>Standardize methodologies, templates, quality frameworks to enhance delivery predictability.</li>
<li>Oversee release management, testing, and transition to operations in coordination with QA, DevSecOps, and Support teams.</li>
<li>Act as the delivery counterpart to Product Management, aligning product roadmaps and execution plans.</li>
<li>Provide transparent, data-driven reporting to senior leadership and governance bodies.</li>
</ul>
Requirements<ul>
<li>
12+ years of experience in digital delivery, transformation, or enterprise program management.</li>
<li>8+ years in senior leadership roles within multi-vendor, SI-led delivery environments.</li>
<li>4+ years of experience in a top tier consulting firm.
</li><li>Proven track record managing large-scale digital ecosystems across multiple domains.</li>
<li>Strong technical fluency in cloud-native, API-first, and DevSecOps environments.</li>
<li>Expertise in Agile, Scrum, and SAFe frameworks, with a strong focus on governance, risk, and performance management.</li>
<li>Experience in industries such as leisure, entertainment, hospitality, or customer experience is strongly preferred.</li>
<li>Exceptional vendor management, financial control, and data-driven decision-making skills.</li></ul></div>

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25165116
 
 
 
 Job Category
 
 Housekeeping &amp; Laundry
 
 
 
 Location
 
 Riyadh Marriott Hotel, 8333 King Saud Road, Riyadh, Saudi Arabia, Saudi Arabia, 12622VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the housekeeping or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Housekeeping Operations
 
 
 
 <ul>
 <li>
 Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
 </li>
 <li>
 Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
 </li>
 <li>
 Inventories stock to ensure adequate supplies.
 </li>
 <li>
 Ensures guestrooms, public space and employee areas are cleaned according to operating standards.
 </li>
 <li>
 Ensures compliance with all housekeeping policies, standards and procedures.
 </li>
 <li>
 Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.
 
 
 </li>
 </ul>
 
 Managing Departmental Costs
 
 
 
 <ul>
 <li>
 Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
 </li>
 <li>
 Understands the importance of department&rsquo;s operation on the overall property financial goals and educates staff on details as appropriate.
 </li>
 <li>
 Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
 </li>
 <li>
 Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
 </li>
 <li>
 Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Responds to and handles guest problems and complaints effectively.
 </li>
 <li>
 Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Develops goals and expectations for direct report managers.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Communicates expectations, recognizes performance, and produces desired business results.
 
 
 </li>
 </ul>
 
 Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Ensures property policies are administered fairly and consistently.
 </li>
 <li>
 Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
 </li>
 <li>
 Establishes goals and objectives for all areas of responsibility.
 </li>
 <li>
 Directs staff to strive for continuous improvement in all areas of responsibility.
 </li>
 <li>
 Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
 </li>
 <li>
 Manages employee progressive discipline procedures for areas of responsibility.
 </li>
 <li>
 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Ensures employees are treated fairly and equitably.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Director of Service

Virtucruit

VirtuCruit is partnering with a leading Saudi group to launch an automotive platform headquartered in Riyadh. We are seeking a Customer Experience Director to design a world-class customer journey and service culture.Role OverviewThe CX Director will establish customer experience frameworks, build omnichannel support, and ensure exceptional service delivery from launch.Key Responsibilities<ul><li>Journey Mapping: Design end-to-end customer journeys for all platform touchpoints.</li><li>Service Operations: Establish call centers, chatbots, and digital support tools.</li><li>Customer Insights: Use data to track satisfaction, NPS, and loyalty KPIs.</li><li>Training: Implement customer service training for front-line teams.</li><li>Continuous Improvement: Lead initiatives to enhance the customer lifecycle experience.</li></ul>Qualifications & Experience<ul><li>12+ years of CX leadership in automotive, retail, or digital platforms.</li><li>Strong CRM and customer service systems knowledge.</li><li>Experience in building CX functions from the ground up.</li></ul>What This Role OffersA career-defining opportunity to set the gold standard for customer experience in Saudi Arabias automotive sector. Required Skills: <ul><li>Automotive</li><li>Offers</li><li>Operations</li><li>CRM</li><li>Service Delivery</li><li>Customer Experience</li><li>Retail</li><li>Continuous Improvement</li><li>Design</li><li>Customer Service</li><li>Leadership</li><li>Training</li></ul><img src="https://www.jobg8.com/Tracking.aspx?St%2ffOczetkbIEP7Oz28Mzob4Y52tg1dft" width="0" height="0" />

Customer Experience Director

<div>Additional Information 
Job Number25165116 
Job CategoryHousekeeping &amp; Laundry 
LocationRiyadh Marriott Hotel, 8333 King Saud Road, Riyadh, Saudi Arabia, Saudi Arabia, 12622 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the housekeeping or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Managing Housekeeping Operations
<ul><li>Maintains strong working relationship with Front Office to ensure effective communications for operational issues.</li></ul>
<ul><li>Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.</li></ul>
<ul><li>Inventories stock to ensure adequate supplies.</li></ul>
<ul><li>Ensures guestrooms, public space and employee areas are cleaned according to operating standards.</li></ul>
<ul><li>Ensures compliance with all housekeeping policies, standards and procedures.</li></ul>
<ul><li>Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.</li></ul> 
Managing Departmental Costs
<ul><li>Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.</li></ul>
<ul><li>Understands the importance of department&rsquo;s operation on the overall property financial goals and educates staff on details as appropriate.</li></ul>
<ul><li>Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.</li></ul>
<ul><li>Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Responds to and handles guest problems and complaints effectively.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Develops goals and expectations for direct report managers.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Communicates expectations, recognizes performance, and produces desired business results.</li></ul> 
Conducting Human Resources Activities
<ul><li>Ensures property policies are administered fairly and consistently.</li></ul>
<ul><li>Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li></ul>
<ul><li>Establishes goals and objectives for all areas of responsibility.</li></ul>
<ul><li>Directs staff to strive for continuous improvement in all areas of responsibility.</li></ul>
<ul><li>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.</li></ul>
<ul><li>Manages employee progressive discipline procedures for areas of responsibility.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Explore 1822+ Service delivery director in Riyadh this November. Find roles across top companies and apply now to boost your career.

1822 service delivery director jobs IN Riyadh

Head of Delivery

Head of Delivery Management

Head of Delivery Management

Director of Service

Director of Service

Customer Experience Director

Director of Service