business development manager Jobs in Riyadh

business development manager

sales manager

store manager

it support engineer

restaurant manager

service desk manager

King Salman International Airport Development Company

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  The
  <strong>
   Manager &ndash; IT Operations and Service Desk
  </strong>
  is responsible for overseeing the organization&rsquo;s IT operations and ensuring seamless service delivery to end-users. This includes managing the Service Desk team, IT infrastructure support, incident and request management, and ensuring service-level agreements (SLAs) are met. The role involves a balance of strategic leadership, people management, and hands-on technical oversight to support business continuity and user satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   1. IT Operations Management:
  </strong>
 </p>
 <ul>
  <li>
   Lead and manage daily IT operations including servers, network, end-user computing, and cloud services.
  </li>
  <li>
   Ensure high availability and performance of IT systems and services.
  </li>
  <li>
   Implement and maintain IT operational processes, policies, and documentation in line with ITIL best practices.
  </li>
  <li>
   Oversee monitoring tools to proactively identify and resolve potential issues before they impact users.
  </li>
  <li>
   Ensure effective backup, disaster recovery, and business continuity planning and execution.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   2. Service Desk Management:
  </strong>
 </p>
 <ul>
  <li>
   Manage and mentor the Service Desk team to deliver excellent first-line and second-line technical support.
  </li>
  <li>
   Ensure timely resolution of incidents and service requests as per SLAs.
  </li>
  <li>
   Monitor Service Desk metrics, identify trends, and implement improvement initiatives.
  </li>
  <li>
   Establish and refine ticketing system workflows and escalation procedures.
  </li>
  <li>
   Act as an escalation point for complex technical issues.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   3. Team Leadership &amp; Development:
  </strong>
 </p>
 <ul>
  <li>
   Provide leadership, coaching, and professional development to IT support staff.
  </li>
  <li>
   Set team goals, conduct performance reviews, and drive a culture of accountability and continuous improvement.
  </li>
  <li>
   Manage staffing levels and scheduling to ensure adequate coverage across operating hours.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   4. Vendor &amp; Asset Management:
  </strong>
 </p>
 <ul>
  <li>
   Oversee hardware and software inventory, procurement, and lifecycle management.
  </li>
  <li>
   Manage vendor relationships, contracts, and service-level agreements related to IT operations and support services.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   5. Security &amp; Compliance:
  </strong>
 </p>
 <ul>
  <li>
   Ensure IT operational practices comply with organizational security policies and regulatory requirements.
  </li>
  <li>
   Collaborate with Information Security and Compliance teams to support audits and implement corrective actions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   6. Continuous Improvement &amp; Projects:
  </strong>
 </p>
 <ul>
  <li>
   Identify opportunities for automation and operational efficiency.
  </li>
  <li>
   Participate in or lead IT-related projects and initiatives, ensuring timely and cost-effective delivery.
  </li>
  <li>
   Gather feedback from users to improve service delivery and user satisfaction.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
  </li>
  <li>
   ITIL Foundation Certification (required); ITIL Intermediate or Expert is a plus.
  </li>
  <li>
   Additional certifications (e.g., Microsoft, Cisco, CompTIA, PMP) are an advantage.
  </li>
  <li>
   Minimum 6&ndash;8 years of experience in IT support or operations, with at least 3&ndash;5 years in a leadership or managerial role.
  </li>
  <li>
   Experience managing a 24/7 or global service desk environment is desirable.
  </li>
  <li>
   Proven track record in managing IT infrastructure and service delivery in a mid to large-scale organization.
  </li>
 </ul>
</div>


Manager – IT Operations and Service Desk

RP International

<div>
 <p>
  You will be responsible for defining, documenting, and refining IT service management (ITSM) processes and service level agreements (SLAs), focusing on ManageEngine ITSM platforms. You will implement, automate, and optimize ITSM workflows, KPIs, and service requirements to ensure efficient IT service delivery aligned with industry best practices such as ISO/IEC 20000.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You Will Do:
  </strong>
 </p>
 <ul>
  <li>
   You will define and document new and updated ITSM processes and SLAs, ensuring they align with best practices and organizational needs.
  </li>
  <li>
   You will implement and automate new or enhanced service workflows, SLAs, KPIs, and other service management requirements within ManageEngine ITSM.
  </li>
  <li>
   You will enhance ITSM practices by automating and verifying them in line with IT service management standards.
  </li>
  <li>
   You will consider dependencies between ITSM practices during implementation and automation.
  </li>
  <li>
   You will assess current ITSM services, metrics, designs, and configurations, recommending and implementing improvements for maintenance, support, and continual enhancement.
  </li>
  <li>
   You will identify opportunities to enhance existing ITSM processes and SLAs through business analysis and data collection, supporting automation.
  </li>
  <li>
   You will develop and integrate new ITSM system features with technology solutions such as:
  </li>
  <li>
   Single Sign-On (SSO) for user access management
  </li>
  <li>
   Privileged Access Management (PAM) for admin and service account controls
  </li>
  <li>
   Active Directory, ERP, or other organizational system integrations
  </li>
  <li>
   Third-party solution integrations as necessary
  </li>
  <li>
   You will create and implement custom coding for ITSM applications, including portal and tool configuration enhancements.
  </li>
  <li>
   You will configure and automate key ITSM components, including:
  </li>
  <li>
   Service categories and catalogs
  </li>
  <li>
   Priority and business rules
  </li>
  <li>
   SLA definitions
  </li>
  <li>
   Templates and workflows
  </li>
  <li>
   Incident, problem, and request lifecycle management
  </li>
  <li>
   Closing and notification rules
  </li>
 </ul>
 <li>
 </li>
 <p>
  <strong>
   What You Will Need:
  </strong>
 </p>
 <ul>
  <li>
   At least 7 years of hands-on experience administering and supporting ManageEngine products.
  </li>
  <li>
   A bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  </li>
  <li>
   ITIL Foundation certification is preferred.
  </li>
  <li>
   ManageEngine Service Desk Plus Administration certification is a plus.
  </li>
  <li>
   Proficiency in ManageEngine Service Desk Plus (SDP), including configuration, customization, workflow automation, and reporting.
  </li>
  <li>
   Strong understanding of ITSM processes: Incident, Problem, Change, Request, and SLA management.
  </li>
  <li>
   Experience developing custom dashboards and reports with advanced filters, KPIs, and trend analysis.
  </li>
  <li>
   Familiarity with SQL for reporting and troubleshooting is preferred.
  </li>
  <li>
   Basic scripting skills (PowerShell, Python) for automation tasks.
  </li>
  <li>
   Experience in system monitoring, troubleshooting, and performance optimization.
  </li>
  <li>
   Knowledge of email notifications, templates, and integrations within ITSM platforms.
  </li>
  <li>
   Experience with release management and patch upgrades for ITSM systems.
  </li>
  <li>
   Proven ability to maintain and optimize service desk workflows.
  </li>
  <li>
   Experience analyzing data and reporting on incident and service request trends.
  </li>
  <li>
   Prior experience with service reviews, SLA compliance reporting, and stakeholder communication.
  </li>
  <li>
   Exposure to automation and process improvement initiatives within IT operations.
  </li>
 </ul>
 <p>
 </p>
</div>


Engineer

ترشيد | TARSHID

<div>
 <p>
  <strong>
   <u>
    About Tarshid:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Tarshid is the National Energy Services Company, established by the Public Investment Fund to catalyze the development of a more energy efficient Saudi Arabia. The launch of Tarshid is a result of a collaborative effort between the Ministry of Energy, Ministry of Finance and the Saudi Energy Efficiency Center. Tarshid aims to be a pioneer in the energy efficiency field and to build towards a more sustainable future. Tarshid has a mandate to develop, fund and manage impactful energy efficiency projects in government and commercial sectors that achieve significant energy savings for the Kingdom.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Job Summary:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The jobholder is responsible for ensuring effective operation, monitoring, and end-user satisfaction in IT services across the organization. This role oversees the Level 1 Service Desk, manages IT monitoring platforms, and owns the ticketing system along with all ITIL processes to ensure service excellence. The Lead acts as the primary escalation point for operational and end-users issues, coordinates with internal IT teams, related vendors and managed service providers, and ensures all services meet agreed SLAs, business expectations, and continuously enhance user satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Main Responsibilities:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Service Desk &amp; End-User Support:
  </strong>
 </p>
 <ul>
  <li>
   Lead and oversee the Level 1 Service Desk operations to ensure effective incident resolution and request fulfillment.
  </li>
  <li>
   Implement, enforce, and govern ITIL-based processes across incident, problem, change, and request management.
  </li>
  <li>
   Act as the primary escalation point for IT support issues impacting business users.
  </li>
  <li>
   Monitor end-user satisfaction and drive service improvements through feedback and metrics.
  </li>
 </ul>
 <p>
  <strong>
   Monitoring &amp; Service Continuity:
  </strong>
 </p>
 <ul>
  <li>
   Manage enterprise monitoring platforms to ensure proactive detection of service disruptions.
  </li>
  <li>
   Establish and refine monitoring thresholds, escalation paths, and incident response playbooks.
  </li>
  <li>
   Coordinate incident and problem management with internal IT teams to ensure timely resolution.
  </li>
 </ul>
 <p>
  <strong>
   ITIL Process Ownership &amp; Governance:
  </strong>
 </p>
 <ul>
  <li>
   Own and continuously improve ITIL processes across the organization.
  </li>
  <li>
   Ensure process adherence by vendors and internal teams.
  </li>
  <li>
   Maintain accurate service catalog, CMDB, and documentation for IT services.
  </li>
 </ul>
 <p>
  <strong>
   Vendor &amp; Partner Coordination:
  </strong>
 </p>
 <ul>
  <li>
   Oversee performance of related managed service partners delivering IT operations and L1 support.
  </li>
  <li>
   Review vendor SLA reports, track performance trends, and drive corrective action plans where needed.
  </li>
  <li>
   Lead governance meetings with related vendors to review incidents, SLAs, and improvement opportunities.
  </li>
 </ul>
 <p>
  <strong>
   Service Excellence &amp; Continuous Improvement:
  </strong>
 </p>
 <ul>
  <li>
   Measure and improve IT service performance, aligning with business needs and user expectations.
  </li>
  <li>
   Drive initiatives to enhance IT service delivery efficiency, automation, and self-service adoption.
  </li>
  <li>
   Provide regular reporting on IT service KPIs, trends, and improvement actions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications, Experience &amp; Skills :
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science or equivalent, or any related field
  </li>
  <li>
   Relevant Professional Certification is preferred (ITIL, etc.) is preferred
  </li>
  <li>
   5+ years of experience in IT Infrastructure /IT Engineer; preferably within an Energy industry.
  </li>
  <li>
   Proficiency level in English required, and fluency in Arabic is preferred.
  </li>
 </ul>
 <p>
  <strong>
   Technical &amp; Process Expertise:
  </strong>
 </p>
 <ul>
  <li>
   Strong knowledge of ITIL service management framework and best practices.
  </li>
  <li>
   Experience managing service desks, ITSM/ticketing platforms (e.g., ServiceNow, ManageEngine, Remedy).
  </li>
  <li>
   Understanding of IT monitoring tools and event correlation systems.
  </li>
  <li>
   Knowledge of service delivery in a managed services environment.
  </li>
 </ul>
 <p>
  <strong>
   Governance &amp; Oversight:
  </strong>
 </p>
 <ul>
  <li>
   Proven track record in SLA monitoring, vendor governance, and performance management.
  </li>
  <li>
   Ability to design, implement, and enforce IT service management policies and processes.
  </li>
  <li>
   Experience with audits, compliance checks, and service reviews.
  </li>
 </ul>
 <p>
  <strong>
   Soft Skills:
  </strong>
 </p>
 <ul>
  <li>
   Strong customer service orientation and user advocacy.
  </li>
  <li>
   Excellent communication and stakeholder management skills.
  </li>
  <li>
   Analytical mindset with the ability to identify root causes and implement improvements.
  </li>
  <li>
   Ability to manage priorities in a high-demand environment
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Job Benefits:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Bonus
  </li>
  <li>
   Vacation Days
  </li>
  <li>
   VIP Medical Insurance
  </li>
  <li>
   School Assistance
  </li>
  <li>
   Wala Plus
  </li>
  <li>
   Annual Air Ticket
  </li>
  <li>
   Mobile Allowance
  </li>
  <li>
   Wellness Allowance
  </li>
 </ul>
 <p>
 </p>
</div>


IT Support Lead (IT Service Management & Support)

Super Micro Computer, Inc.

<div><div><p>Manager, Global Service</p><p></p><div><br>
</div></div><p><b>Date: </b>Sep 2, 2025
</p><p><b>Location:</b> Saudi Arabia - Riyadh
</p><p><b>Company: </b>Super Micro Computer
</p><div><div><div><div><div><b>Job Req ID: 27383</b></div>
</div></div><div></div><div><div><div><b>About Supermicro:</b></div>
</div><div><div>
Supermicro&reg; is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.</div></div></div><div><div><div><b>
Job Summary:</b></div>
</div><div><div>
We are seeking an experienced, hands-on leader to manage a high-performing team of Field Engineers, Technical Account Managers, Service Desk professionals, and Logistics staff, supporting data center infrastructure across Saudi Arabia and the Gulf region, with potential expansion into EMEA.</div>
<div>
This role requires a strong technical foundation in system engineering combined with deep expertise in Logistics &amp; Importer/Exporter of Record (IOR/EOR) operations for high-value server hardware. You will oversee regional hardware depot locations, manage end-to-end shipping and handling, ensure compliance with local import/export laws, and secure the necessary certifications for transporting IT infrastructure into regulated markets&mdash;with a primary focus on Saudi Arabia and Dubai.</div>
<div>
The ideal candidate will have leadership experience, technical expertise in server hardware (Supermicro, GPU-optimized rack-scale systems), and in-depth logistics compliance knowledge to drive operational excellence, meet service-level commitments, and deliver exceptional customer experiences.</div></div></div><div><div><div><b>
Essential Duties and Responsibilities:</b></div>
</div><div><ul><li>Lead and manage a cross-functional technical team providing on-site, remote, and customer-facing support across Saudi Arabia and the Gulf, with plans to expand into EMEA.</li><li>Act as a technical authority for server hardware issues, with emphasis on Supermicro systems and GPU-based rack-scale deployments.</li><li>Drive root cause analysis and continuous service improvements to enhance operational efficiency.</li><li>Manage SLAs, KPIs, and field service performance; optimize processes for service desk and on-site support.</li><li>Recruit, train, and mentor technical and logistics staff to build a high-performance, accountable team.</li><li>Oversee special handling requirements and hardware depot operations, including inventory, distribution, and receipt management.</li><li>Handle customs documentation and ensure compliance with UAE import/export trade laws and licensing requirements.</li><li>Coordinate international shipments and work with logistics partners to meet timelines while optimize cost, routes and delivery timelines.</li><li>Obtain and maintain permits, licenses, and special certifications for importing/exporting server hardware.</li><li>Act as the regional point of contact for all logistics, import/export, compliance challenges and regulatory bodies to ensure smooth operations.</li><li>Proactively address shipment delays, customs hold, and compliance challenges and create contingency plans to avoid disruptions.</li><li>Support pre-sales and post-sales technical discussions, including customer onboarding and project planning.</li></ul></div></div><div><div><div><b>
Qualifications:</b></div>
</div><div><div>
<div><div><div><div><div>Required Qualifications:</div>
<div>
<div><div><div><div><ul><li>Bachelor&rsquo;s degree in Computer Engineering, Information Technology, or related field (Master&rsquo;s preferred).</li>
<li>8+ years in data center operations, server/system engineering, or IT infrastructure, with 3+ years in a technical leadership role.</li>
<li>Strong system engineering background with enterprise server troubleshooting experience.</li>
<li>Expertise in Supermicro servers, rack-scale architecture, and GPU-accelerated systems.</li>
<li>Familiarity with x86 server components (BIOS, BMC, CPUs, memory, storage interfaces).</li>
<li>Proven team leadership in mission-critical environments.</li>
<li>Excellent customer-facing communication skills.</li>
<li>5+ years in logistics/import/export management, preferably in IT hardware.</li>
<li>Demonstrated IOR/EOR experience in the Middle East, with deep knowledge of Saudi Arabia and UAE import/export laws.</li>
<li>Hands-on experience in depot operations and inventory management.</li>
<li>Skilled in freight forwarding, customs brokerage, and shipment documentation.</li>
<li>Proven track record in obtaining special licenses and certifications for restricted/high-tech equipment.</li>
<li>Fluency in English required; Arabic strongly preferred.</li></ul></div></div></div></div><br>
<div></div>
</div>
<div></div><br>
<br>
<div><div><div><div><div><div>Preferred Certifications (Not Required):</div>
<div>
<div><div><div><div><ul><li>Supermicro Certified Professional (SCP)</li>
<li>CompTIA Server+, DCCA, or equivalent</li>
<li>ITIL Foundation or similar ITSM certifications</li>
<li>Knowledge of Saudi ZATCA customs and Dubai Trade/DP World systems</li></ul></div><br>
</div><br>
</div></div></div></div></div><br>
</div></div></div></div></div><br>
</div></div></div></div></div><div></div><div><div><div><b>EEO Statement</b></div>
</div><div><div>
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.</div></div></div></div></div></div><p></p>

Manager, Global Service

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25137912<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Supporting Management of Front Desk Team</b></p>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Ensures employee recognition is taking place on all shifts.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees.</li></ul><p><br>
</p><p><b>Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals</b></p>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Collaborates with the Front Office Manager on ways to continually improve departmental service.</li></ul>
<ul><li>Communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Displays outstanding hospitality skills.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Provides feedback to employees based on observation of service behaviors.</li></ul>
<ul><li>Handles guest problems and complaints effectively.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul><p><br>
</p><p><b>Managing Projects and Policies</b></p>
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul><br>
<p></p>
<p></p><p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Functions in place of the Front Office Manager in his/her absence.</li></ul>
<ul><li>Communicates critical information from pre- and post-convention meetings to the Front Office staff.</li></ul>
<ul><li>Participates in department meetings.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Front Office Assistant Manager

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25137912
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Management
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
 <br/>
 <br/>
 <strong>
  CANDIDATE PROFILE
  <br/>
  <br/>
 </strong>
 <strong>
  Education And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
   <br/>
   <br/>
  </li>
 </ul>
 OR
 <br/>
 <br/>
 <ul>
  <li>
   2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  CORE WORK ACTIVITIES
  <br/>
  <br/>
 </strong>
 <strong>
  Supporting Management of Front Desk Team
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  </li>
  <li>
   Encourages and builds mutual trust, respect, and cooperation among team members.
  </li>
  <li>
   Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
  </li>
  <li>
   Ensures employee recognition is taking place on all shifts.
  </li>
  <li>
   Establishes and maintains open, collaborative relationships with employees.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  </li>
  <li>
   Develops specific goals and plans to prioritize, organize, and accomplish your work.
  </li>
  <li>
   Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  </li>
  <li>
   Strives to improve service performance.
  </li>
  <li>
   Collaborates with the Front Office Manager on ways to continually improve departmental service.
  </li>
  <li>
   Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
  </li>
  <li>
   Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
  </li>
  <li>
   Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ensuring Exceptional Customer Service
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides services that are above and beyond for customer satisfaction and retention.
  </li>
  <li>
   Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  </li>
  <li>
   Serves as a role model to demonstrate appropriate behaviors.
  </li>
  <li>
   Sets a positive example for guest relations.
  </li>
  <li>
   Displays outstanding hospitality skills.
  </li>
  <li>
   Empowers employees to provide excellent customer service.
  </li>
  <li>
   Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
  </li>
  <li>
   Provides feedback to employees based on observation of service behaviors.
  </li>
  <li>
   Handles guest problems and complaints effectively.
  </li>
  <li>
   Interacts with guests to obtain feedback on product quality and service levels.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Managing Projects and Policies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Implements the customer recognition/service program, communicating and ensuring the process.
  </li>
  <li>
   Ensures compliance with all Front Office policies, standards and procedures.
  </li>
  <li>
   Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  </li>
  <li>
   Analyzes information and evaluating results to choose the best solution and solve problems.
  </li>
  <li>
   Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  </li>
  <li>
   Functions in place of the Front Office Manager in his/her absence.
  </li>
  <li>
   Communicates critical information from pre- and post-convention meetings to the Front Office staff.
  </li>
  <li>
   Participates in department meetings.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
 <br/>
 <br/>
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Al Emad Car Rental LLC

<p><b>Job Description:</b><br/>We are looking for a <b>Car Rental Agent (Front Desk)</b> to join our Riyadh branch. The ideal candidate will manage customer interactions, reservations, and front desk operations while ensuring excellent service.</p><p><b>Key Responsibilities:</b></p><ul><li>Greet customers, handle rental inquiries, and process bookings.</li><li>Manage reservations, contracts, and payment transactions.</li><li>Explain rental terms, insurance options, and vehicle details to customers.</li><li>Coordinate with operations team to ensure timely vehicle availability.</li><li>Maintain accurate records of rentals, agreements, and customer data.</li><li>Handle customer complaints and provide professional service.</li></ul><p><b>Requirements:</b></p><ul><li>Saudi National (mandatory)</li><li>Fluent in Arabic (spoken &amp; written)</li><li>Minimum 1 year experience working in a car rental company in Saudi Arabia</li><li>Strong customer service and communication skills</li></ul><p><b>Benefits:</b></p><ul><li>Salary: SAR 3,000/month</li><li>Benefits as per Saudi Labor Law</li><li><i>Note: No accommodation or transportation provided</i></li></ul><p>Job Type: Full-time</p><p>Pay: &#65020;2,500.00 - &#65020;3,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you hold Saudi nationality?</li><li>Are you able to join within 15 days?</li></ul><p>Experience:</p><ul><li>Car Rental Agent (Front Desk): 1 year (Required)</li></ul><p>Language:</p><ul><li>Arabic fluently (Required)</li></ul><p>License/Certification:</p><ul><li>driving license (Preferred)</li></ul>

Car Rental Agent (Front Desk)

Explore 1546+ Service desk manager in Riyadh this September. Find roles across top companies and apply now to boost your career.

1546 service desk manager jobs IN Riyadh

Manager – IT Operations and Service Desk

Engineer

IT Support Lead (IT Service Management & Support)

Manager, Global Service

Front Office Assistant Manager

Front Office Assistant Manager

Car Rental Agent (Front Desk)