branch manager

email systems manager

maintenance coordinator

restaurant manager

sales engineer

service manager

SFAI Qatar

<ul><li>Service Delivery &amp; Operations</li></ul>Manage daily bus service operations, ensuring schedule adherence, customer satisfaction, on-time performance, and service reliabilityCoordinate service disruptions, contingency planning, crisis management, and emergency responseMonitor service performance metrics, analyzing trends, identifying areas for improvement, and implementing data-driven solutions<ul><li>Engineering &amp; Maintenance Oversight</li></ul>Provide technical expertise in fleet-wide engineering and maintenance programs, optimizing asset utilization and lifecycle managementOversee maintenance and repair of bus systems, including mechanical, electrical &amp; electronic components, ensuring compliance with industry standardsEnsure safety and regulatory compliance in engineering &amp; maintenance activities, conduct audits and risk assessments<ul><li>Team Leadership &amp; Development</li></ul>Lead and mentor engineers &amp; technical staff, providing guidance, support, coaching, and development opportunitiesFoster teamwork, employee engagement, collaboration, open communication, and a culture of continuous improvementDevelop and implement training programs for professional development, enhancing technical expertise &amp;leadership skills<ul><li>Customer Service &amp; Quality Assurance</li></ul>Ensure exceptional customer service, addressing complaints, feedback, concerns, and suggestions in a timely &amp; professional mannerImplement customer service initiatives, improving satisfaction, loyalty, retention, and advocacy through proactive engagementMonitor service quality, identifying areas for improvement, conducting customer surveys, and analyzing feedback<ul><li>Strategic Planning &amp; Compliance</li></ul>Develop and manage budgets for engineering &amp; maintenance activities, ensuring cost-effectiveness and resource optimizationEnsure compliance with regulatory requirements, industry standards, company policies, safety protocols, and environmental regulationsImplement business continuity management plans, risk mitigation strategies, and disaster recovery proceduresJob Type: Full-timePay: QAR20,000.00 - QAR22,000.00 per monthExperience:<ul><li>Service Manager: 10 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>License/Certification:<ul><li>PMP, CE &amp; CMM (Preferred)</li><li>QID (Preferred)</li></ul>Work Location: In person

Service Manager

Mowasalat Qatar

<div>
 
 
 
 Job Summary
 
 
 
 
 The incumbent&rsquo;s goal is to oversee daily bus service operations at Mowasalat, ensuring efficient service delivery, optimal resource utilization, and high levels of customer satisfaction. The role ensures operational excellence through effective team leadership, engineering and maintenance oversight, compliance with safety and regulatory requirements, and continuous improvement of service quality and performance.
 
 
 
 
 
 
 
 Main Responsibilities
 
 
 
 
 
 
 
 
 Service Delivery &amp; Operations
 
 
 <ul>
 <li>
 Manage daily bus service operations to ensure schedule adherence, on‑time performance, reliability, and customer satisfaction.
 </li>
 <li>
 Coordinate and respond to service disruptions, emergencies, crisis situations, and contingency planning.
 </li>
 <li>
 Monitor service performance metrics, analyze operational trends, identify areas for improvement, and implement data‑driven solutions.
 </li>
 </ul>
 
 
 
 
 
 Engineering &amp; Maintenance Oversight
 
 
 <ul>
 <li>
 Provide technical guidance for fleet-wide engineering and maintenance programs to optimize asset utilization and lifecycle management.
 </li>
 <li>
 Oversee maintenance and repair activities of mechanical, electrical, and electronic bus systems, ensuring alignment with industry standards.
 </li>
 <li>
 Ensure compliance with safety procedures, regulatory requirements, and engineering standards through audits and risk assessments.
 </li>
 </ul>
 
 
 
 
 
 Team Leadership &amp; Development
 
 
 <ul>
 <li>
 Lead, supervise, and mentor engineering and technical teams, providing coaching, guidance, and development opportunities.
 </li>
 <li>
 Foster a collaborative, engaged, and high‑performance team culture focused on continuous improvement.
 </li>
 <li>
 Develop and implement training initiatives to enhance technical and leadership competencies.
 </li>
 </ul>
 
 
 
 
 
 Customer Service &amp; Quality Assurance
 
 
 <ul>
 <li>
 Ensure delivery of high‑quality customer service by addressing complaints, feedback, and inquiries professionally and promptly.
 </li>
 <li>
 Implement customer service initiatives aimed at improving satisfaction, loyalty, and overall service experience.
 </li>
 <li>
 Monitor and evaluate service quality, conduct customer surveys, and identify areas for enhancement.
 </li>
 </ul>
 
 
 
 
 
 Strategic Planning &amp; Compliance
 
 
 <ul>
 <li>
 Develop and manage budgets related to engineering and maintenance activities while ensuring cost‑effectiveness.
 </li>
 <li>
 Ensure compliance with regulatory standards, company policies, safety protocols, and environmental requirements.
 </li>
 <li>
 Implement business continuity plans, risk mitigation strategies, and disaster recovery procedures.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Qualifications, Certificates &amp; Skills
 
 
 
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations Management, or a related field.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum 12 years of relevant experience, including at least 4&ndash;5 years in a supervisory/lead role within the GCC.
 </li>
 </ul>
 
 
 
 
 
 Certifications &amp; Training
 
 
 <ul>
 <li>
 Relevant certifications such as:
 </li>
 <li>
 Certified Engineer (CE)
 </li>
 <li>
 Certified Maintenance Manager (CMM)
 </li>
 <li>
 Project Management Professional (PMP)
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Engineering &amp; Maintenance Management
 </li>
 <li>
 Leadership &amp; Team Management
 </li>
 <li>
 Communication &amp; Collaboration
 </li>
 <li>
 Quality Control &amp; Maintenance Planning
 </li>
 <li>
 Fleet Management
 </li>
 <li>
 Problem‑Solving &amp; Time Management
 </li>
 </ul>
 
 
</div>

Keeta

<div>
 
 
 We&rsquo;re Hiring:
 
 
 Customer Service Manager of Business Process Innovation
 
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now in Middle East.
 
 
 
 
 
 Are you passionate about revolutionizing customer service in the takeaway industry? Do you have a knack for designing seamless service journeys that cater to users, merchants, and riders alike? If so, we have an exciting opportunity for you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
 </li>
 <li>
 Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc..
 </li>
 <li>
 Design takeaway journeys and scenarios in line with Qatar customers' habits, and output applicable service processes, solutions and communication tactics.
 </li>
 <li>
 The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
 </li>
 <li>
 Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 <ul>
 <li>
 Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 </li>
 <li>
 Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 </li>
 <li>
 Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
 </li>
 <li>
 Experienced in service process design, and have insignt in full service journey customer experience management
 </li>
 <li>
 Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
 </li>
 <li>
 Have a sense of service, able to think customer-centered.
 </li>
 <li>
 Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel.
 </li>
 <li>
 Possess experience in the Middle Eastern market, with proficiency in Urdu, English/ Arabic.
 </li>
 </ul>
 
 
 
 
 Ready to make an impact? Apply now &amp; let&rsquo;s shape the future together!
 
 
 
 Location: Doha, Qatar
 
 
 
 Interested? Apply now
 
</div>

Customer Service Manager of Business Process Innovation

Beijing Foreign Enterprise Management Consultants Co.,Ltd.

<div>
 
 On behalf of Huawei, a world-renowned IT and Communications company, we are seeking a skilled
 
 Service Solutions Manager
 
 to support the development and delivery of our telecom customers.
 
 
 In this role, you will work closely with sales, technical teams, and customers to design network solutions, prepare technical proposals, and drive opportunities from initial engagement through to contract closure.
 
 
 
 
 
 
 Job Description
 
 :
 
 
 &bull; To work with the account team for market planning development and opportunity analysis for Huawei services business.
 
 
 &bull; Develop competitive software and service solutions to ensure market target and sales targets are achieved.
 
 
 &bull; Understand service requirements in RFP/RFQ to prepare effective service sales solutions including compliances, proposals &amp; and pricing.
 
 
 &bull; Ensure effective inter-alia team coordination and build synergy with related domains/departments to obtain information required to output considerable service solutions.
 
 
 &bull; Efficiently drive internal reviews and conduct project analysis meetings with Sr. Management of pursuit strategy, solution design, risk analysis, etc.
 
 
 &bull; Deft in designing service BOQs in the CPQ system.
 
 
 &bull; Follow established iSales system processes and consistently utilize the provided tools to document project interactions, ensuring efficient lead management.
 
 
 &bull; Proactive in customer communication to ensure deliverables are met in a considerable time frame.
 
 
 
 
 
 
 Candidate Requirements:
 
 
 
 &bull; Shall possess sound knowledge of Huawei CNBG industry product lines (Wireless, Fixed, Core, IT, etc.).
 
 
 &bull; Embrace curiosity, actively listen, and focus on continuous learning.
 
 
 &bull; Customer-focused, team worker, who is flexible, adaptable, and able to work with little direct supervision.
 
 
 &bull; Demonstrates determination and know-how to take ownership and responsibility of a project for achieving desired results.
 
 
 &bull; Excellent communication, interpersonal, and negotiation skills.
 
 
 &bull; Proven administration, problem-solving, and analytical skills.
 
</div>

Service Solution Manager

Baker Hughes

<div>
 
 Job Title Default
 
 
 
 
 Senior Services Manager - Customer Service Management
 
 
 
 
 Would you like to be part of our Gas Technology Services Team?
 
 
 
 
 Would you like to take ownership of our General Operations Support?
 
 
 
 
 Join our Industrial and Energy Technology Team!
 
 
 
 Our Industrial and Energy Technology (IET) operates across 120 countries, serving the entire energy value chain and the industrial sector. We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services. Our Engineering Transformation team works to improve the quality of our Engineering processes.
 
 
 
 As Senior Services Manager - Customer Service Management, you will be responsible for:
 
 
 
 
 <ul>
 <li>
 Ensure compliance with Qatar and regional standards while driving continuous improvement in people development and operational processes.
 </li>
 <li>
 Manage budgets and resources to equip teams with the tools and systems needed to meet professional services commitments.
 </li>
 <li>
 Contribute to strategic business planning and evaluate the organizational impact of future initiatives.
 </li>
 <li>
 Guide project and services managers through strong financial and operational insights.
 </li>
 <li>
 Consolidate data from multiple tools and teams into a centralized service management system for better decision‑making.
 </li>
 <li>
 Present project plans, technical roadmaps, risks, and recommendations to senior business leaders (EB/SEB) and partner leadership.
 </li>
 <li>
 Lead complex, cross‑functional, and technically diverse projects with significant operational scale.
 </li>
 <li>
 Act as the primary customer contact, managing relationships and ensuring timely resolution of issues across assigned regions and product lines.
 
 
 
 </li>
 </ul>
 
 To be successful in this role you will have:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from an accredited university or college.
 </li>
 <li>
 Minimum of 5 years&rsquo; experience in Business Operations.
 </li>
 <li>
 Minimum of 5 Years&rsquo;s of field experience, on Gas Turbine, Steam Turbines, Centrifugal Compressors and Power Generators operations and maintenance.
 </li>
 <li>
 Strong oral and written communication skills.
 </li>
 <li>
 Excellent interpersonal and leadership capabilities.
 </li>
 <li>
 Proven ability to analyze issues and develop effective solutions.
 </li>
 <li>
 Demonstrated experience leading programs and projects.
 </li>
 <li>
 Established project management skills to support complex operational environments.
 </li>
 <li>
 Ability to manage and develop teams, providing clear direction, coaching, and support to staff, with proven experience in managing people and direct reporters.
 </li>
 <li>
 Possess strong experience and familiarity with Qatar&rsquo;s culture and the oil and gas business landscape in Qatar and the wider Gulf region.
 
 
 
 </li>
 </ul>
 
 Desired Characteristics
 
 
 
 
 <ul>
 <li>
 Excellent time management skill
 </li>
 <li>
 Strong communication skills for coordination with vendors and internal teams.
 </li>
 <li>
 Strong interpersonal skills to be able to influence other and work with diverse teams
 </li>
 <li>
 Ability to coordinate several projects simultaneously.
 </li>
 <li>
 Effective problem identification and solution skills.
 </li>
 <li>
 Ability to quickly adapt to compliance-driven environment
 </li>
 <li>
 Willingness to learn industry-specific processes like customs clearance, material handling, and onshore logistics.
 </li>
 <li>
 Ability to work in fast-paced, high-pressure environments.
 
 
 
 </li>
 </ul>
 
 Working with us
 
 
 
 Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 
 
 
 Working for you
 
 
 
 Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritise rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
 
 
 
 <ul>
 <li>
 Contemporary work-life balance policies and wellbeing activities
 </li>
 <li>
 Comprehensive private medical care options
 </li>
 <li>
 Safety net of life insurance and disability programs
 </li>
 <li>
 Tailored financial programs
 </li>
 <li>
 Additional elected or voluntary benefits
 
 
 
 </li>
 </ul>
 The Baker Hughes internal title for this role is: Services Advisor - Customer Service Management
 
 
 
 About Us:
 
 
 
 We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.
 
 
 
 Join Us:
 
 
 
 Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward.
 
 
 Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 
 
 
 R160959
 
</div>

Senior Services Manager - Customer Service Management

<div>Job Title Default
Senior Services Manager - Customer Service Management
Would you like to be part of our Gas Technology Services Team?
Would you like to take ownership of our General Operations Support?
Join our Industrial and Energy Technology Team!
Our Industrial and Energy Technology (IET) operates across 120 countries, serving the entire energy value chain and the industrial sector. We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services. Our Engineering Transformation team works to improve the quality of our Engineering processes.
As Senior Services Manager - Customer Service Management, you will be responsible for:<ul><li>
Ensure compliance with Qatar and regional standards while driving continuous improvement in people development and operational processes.</li><li>
Manage budgets and resources to equip teams with the tools and systems needed to meet professional services commitments.</li><li>
Contribute to strategic business planning and evaluate the organizational impact of future initiatives.</li><li>
Guide project and services managers through strong financial and operational insights.</li><li>
Consolidate data from multiple tools and teams into a centralized service management system for better decision‑making.</li><li>
Present project plans, technical roadmaps, risks, and recommendations to senior business leaders (EB/SEB) and partner leadership.</li><li>
Lead complex, cross‑functional, and technically diverse projects with significant operational scale.</li><li>
Act as the primary customer contact, managing relationships and ensuring timely resolution of issues across assigned regions and product lines.</li></ul>
To be successful in this role you will have:<ul><li>
Bachelor&rsquo;s degree from an accredited university or college.</li><li>
Minimum of 5 years&rsquo; experience in Business Operations.</li><li>
Minimum of 5 Years&rsquo;s of field experience, on Gas Turbine, Steam Turbines, Centrifugal Compressors and Power Generators operations and maintenance.</li><li>
Strong oral and written communication skills.</li><li>
Excellent interpersonal and leadership capabilities.</li><li>
Proven ability to analyze issues and develop effective solutions.</li><li>
Demonstrated experience leading programs and projects.</li><li>
Established project management skills to support complex operational environments.</li><li>
Ability to manage and develop teams, providing clear direction, coaching, and support to staff, with proven experience in managing people and direct reporters.</li><li>
Possess strong experience and familiarity with Qatar&rsquo;s culture and the oil and gas business landscape in Qatar and the wider Gulf region.</li></ul>
Desired Characteristics<ul><li>
Excellent time management skill</li><li>
Strong communication skills for coordination with vendors and internal teams.</li><li>
Strong interpersonal skills to be able to influence other and work with diverse teams</li><li>
Ability to coordinate several projects simultaneously.</li><li>
Effective problem identification and solution skills.</li><li>
Ability to quickly adapt to compliance-driven environment</li><li>
Willingness to learn industry-specific processes like customs clearance, material handling, and onshore logistics.</li><li>
Ability to work in fast-paced, high-pressure environments.</li></ul>
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritise rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:<ul><li>
Contemporary work-life balance policies and wellbeing activities</li><li>
Comprehensive private medical care options</li><li>
Safety net of life insurance and disability programs</li><li>
Tailored financial programs</li><li>
Additional elected or voluntary benefits</li></ul>
The Baker Hughes internal title for this role is: Services Advisor - Customer Service ManagementAbout Us:<div>
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.</div> 

Join Us:<div>
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward. 
 
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</div></div>

Bonito MS

Job Opportunity: IT Support ManagerLocation: Al Rayyan, Qatar Company: Bonito MSAbout UsBonito MS is a growing enterprise specializing in business solutions, digital services, and IT innovation. With a strong presence in Al Rayyan, we are committed to delivering reliable technology support and ensuring seamless operations for our clients. As we expand, we are seeking a skilled IT Support Manager to lead our support division and strengthen our IT backbone.Role OverviewWe are looking for an IT Support Manager to oversee and manage our IT support team. This role requires a professional with expertise in IT operations, customer service, and systems management. You will be responsible for ensuring timely resolution of technical issues, enhancing client satisfaction, and driving continuous improvement in IT support processes.Key Responsibilities<ul><li>Lead and manage the IT support team to deliver high-quality service.</li><li>Develop and implement support strategies, policies, and procedures.</li><li>Oversee troubleshooting, incident management, and escalation processes.</li><li>Collaborate with IT and business teams to resolve complex technical issues.</li><li>Monitor KPIs, service levels, and customer satisfaction metrics.</li><li>Provide training, mentorship, and performance management for support staff.</li><li>Ensure compliance with cybersecurity standards and company policies.</li><li>Represent Bonito MS in client meetings and industry forums.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>7+ years of IT support experience, with at least 3 years in a leadership role.</li><li>Strong knowledge of enterprise IT systems, networks, and cloud platforms.</li><li>Proven track record of managing IT support operations successfully.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to thrive in a fast-paced, client-focused environment.</li></ul>Why Join Us?<ul><li>Lead IT support operations at one of Qatar&rsquo;s premier business solution providers.</li><li>Play a key role in shaping Bonito MS&rsquo;s customer experience.</li><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>Collaborative and innovative work culture.</li></ul>Job Type: Full-timePay: Up to QAR20,000.00 per monthWork Location: In person

IT Support Manager

Explore 755+ Service manager in Mesaieed this April. Find roles across top companies and apply now to boost your career.

755 service manager jobs In Mesaieed

Service Manager

Service Manager

Customer Service Manager of Business Process Innovation

Service Solution Manager

Senior Services Manager - Customer Service Management

Senior Services Manager - Customer Service Management

IT Support Manager