customer service supervisor Jobs in Riyadh

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service officer

Lumi | لومي

<div>
 
 
 
 About the role:
 
 
 
 
 
 
 
 The ideal candidate is responsible for ensuring high levels of sales and customer satisfaction for the respective Car Rental branch through team management, customer interactions, cash management, and service delivery in line with corporate guidelines.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 <ul>
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 Contributes to the development of regional sales plans and leads the sales activities for the respective branch to achieve the agreed sales targets.
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 Monitors and reviews the sales results for the branch to assess adherence to the targets, and take necessary corrective actions for course correction.
 </li>
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 Leads the implementation of the customer delight initiatives at the branch and monitors the customer delight scores.
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 Ensures that all customer transactions are executed in line with corporate guidelines, and any customer issues are addressed appropriately and promptly.
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 Manages high-level customer escalations or issues arising out of transactional situations to ensure the Branch counter targets are achieved.
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 Performs other responsibilities and tasks as directed by the Senior Manager - Regional Rental in order to meet department objectives.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 At least 1 - 3 years of relevant work experience
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 Diploma / Bachelor degree in management field is preferred
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 Excellent knowledge of Microsoft office
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 Excellent communication skills.
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 English language is a plus.
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 Good customer service etiquette and excellent verbal, written, and interpersonal skills
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 Ability to multitask, organize, and prioritize work
 </li>
 </ul>
 
 
</div>

Customer Service Officer

Frasers Hospitality

<div>
 
 Role: IT Officer
 
 
 
 
 Salary: Competitive Salary &amp; Benefits
 
 
 
 
 Location: Location: Fraser Suites &ndash; Riyadh
 
 
 
 Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world&rsquo;s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.
 
 
 To ensure the hotel&rsquo;s computerised network, hardware and software are maintained to ensure their effectiveness in order to meet and exceed guest expectation.
 
 
 
 What You&rsquo;ll Be Doing As An IT Officer
 
 
 
 <ul>
 <li>
 Manage information technology systems, hardware and software applications to Frasers Hospitality IT standards.
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 Oversee the development and implementation of a disaster recovery plan that ensures business continuity whilst minimizing losses associated with downtime.
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 Undertake routine risk management and audit processes to ensure compliance by system users and compliance with Frasers Hospitality IT standards.
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 Develop a troubleshooting guide and train key staff in IT systems and application use.
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 Ensure all operating systems, licences and service agreements are kept up to date and that external vendors comply with agreed response times, SLA&rsquo;s and budget.
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 Monitors file server performance, back-ups and system performance in line with agreed standards.
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 Manage system and firewall security and implement updates as required.
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 Update IT policies and procedures in accordance with Frasers Hospitality IT standards and with regard to systems and process enhancements.
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 Maintain user database and ensure user profiles are updated in accordance with personnel changes.
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 Manage Lotus Notes server, users and accounts in accordance with Frasers Hospitality IT standards.
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 Develop and manage IT business process strategy to ensure future state requirements are planned for and implemented within agreed timeframes.
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 Attend to system maintenance and breakdown requirements in a timely manner.
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 Work closely with external providers to develop effective relationships are maintained and that service delivery is of a &ldquo;best practice&rdquo; standard.
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 Identify opportunities to reduce IT related costs through managing processes in house.
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 Prepare and submit IT management reports as required.
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 Attend to guest related IT enquiries and provide assistance as required.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Formal qualifications in Information Technology i.e. Bachelor of Science majoring in Information Technology (or equivalent)
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 Well developed computerised hotel systems skills including hardware and software applications.
 </li>
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 Previous experience within a hotel operations environment
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 High degree of competency in hotel PMS applications; OPERA, ACCPAC, SAP, Microsoft applications (Word, Excel, PowerPoint), Vingcard and related hospitality proprietary software packages.
 </li>
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 Competent oral and written English communication skills
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 Strong organisational skills to manage multiple assignments and project management through to delivery.
 </li>
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 &lsquo;Can do&rsquo; attitude and a high level of energy
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 Ability to prioritize tasks and meet the needs of internal customer
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 Able to manage tasks simultaneously and work under pressure
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 Adaptable and flexible to change
 </li>
 </ul>
</div>

IT Officer

ABANA Enterprises Group Co.

<div>
 ABANA Enterprises Group Co. is excited to announce an opportunity for an eStore Officer to join our innovative team. The eStore Officer will play a crucial role in managing both online sales operations and direct customer engagement to drive revenue growth. This role ensures a seamless digital shopping experience while proactively acquiring and managing clients through traditional sales channels.
 
 
 
 Core Responsibilities:
 
 
 
 <ul>
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 Manage product listings on the online store (add, update, remove products)
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 Coordinate with marketing to implement promotional campaigns and banners
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 Ensure timely order processing, fulfillment, and tracking
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 Provide responsive online customer support via email, chat, or social media
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 Optimize the user experience (UX) across the eStore for better conversion
 </li>
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 Analyze sales performance and report on key KPIs (traffic, conversions, revenue)
 </li>
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 Make outbound calls to potential and existing customers to generate leads and close sales
 </li>
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 Follow up on marketing campaigns, emails, and inquiries
 </li>
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 Maintain call logs, update CRM systems, and track lead progress
 </li>
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 Handle customer objections professionally and persuasively
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education and Experience:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, or related field
 </li>
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 3-5 years of experience in online store management and/or direct sales
 </li>
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 Proficiency in eCommerce platforms (e.g., Shopify, WooCommerce, Magento)
 </li>
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 Familiarity with CRM tools and sales reporting systems
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 Excellent communication and negotiation skills
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 Strong analytical skills and attention to detail
 </li>
 </ul>
</div>

eStore Officer

Medcloud

Location: Riyadh, Saudi Arabia Employment Type: Full-TimeAbout the RoleWe are looking for a dedicated and detail-oriented Administrative Officer to join our team in Riyadh. The role focuses on managing and supporting work related to &#1605;&#1606;&#1589;&#1575;&#1578; (government/business platforms) while ensuring smooth administrative operations.Key Responsibilities<ul><li>Manage and update data on relevant &#1605;&#1606;&#1589;&#1575;&#1578; systems.</li><li>&#1605;&#1606;&#1589;&#1577; &#1575;&#1604;&#1578;&#1571;&#1605;&#1610;&#1606;&#1575;&#1578; &#1575;&#1604;&#1575;&#1580;&#1578;&#1605;&#1575;&#1593;&#1610;&#1577; , &#1605;&#1606;&#1589;&#1577; &#1605;&#1583;&#1583; , &#1605;&#1606;&#1589;&#1577; &#1602;&#1608;&#1609;, &#1605;&#1606;&#1589;&#1577; &#1605;&#1602;&#1610;&#1605; , &#1605;&#1606;&#1589;&#1577; &#1591;&#1575;&#1602;&#1575;&#1578;, &#1605;&#1606;&#1589;&#1577; &#1605;&#1587;&#1575;&#1606;&#1583;, &#1575;&#1604;&#1605;&#1606;&#1589;&#1577; &#1575;&#1604;&#1608;&#1591;&#1606;&#1610;&#1577; &#1604;&#1604;&#1605;&#1587;&#1572;&#1608;&#1604;&#1610;&#1577; &#1575;&#1604;&#1575;&#1580;&#1578;&#1605;&#1575;&#1593;&#1610;&#1577;</li><li>Coordinate with internal teams and external stakeholders to ensure accurate and timely submissions.</li><li>Prepare, organize, and maintain digital records, files, and reports.</li><li>Handle general administrative duties including documentation, scheduling, and follow-ups.</li><li>Support management with day-to-day operational tasks.</li></ul>Requirements<ul><li>Based in Riyadh, Saudi Arabia with legal eligibility to work.</li><li>Willing to work from home and maintain professional availability during working hours.</li><li>Previous administrative experience, preferably with exposure to Saudi government or business platforms (&#1605;&#1606;&#1589;&#1575;&#1578;).</li><li>Strong organizational and communication skills.</li><li>Proficiency in Arabic (required) and English (preferred).</li><li>Tech-savvy, comfortable with online platforms and remote tools (email, MS Office/Google Workspace, etc.).</li></ul>What We Offer<ul><li>Competitive salary based on experience.</li><li>Opportunity to work with a professional and supportive team.</li><li>Career growth potential in a dynamic field.</li></ul>Job Type: Full-timePay: &#65020;10,000.00 - &#65020;15,000.00 per month

Administration officer( Saudi National Only )

iHR (International Human Resources)

<div>
 
 Job Title: Maintenance Officer
 
 
 
 
 
 Location: Riyadh
 
 
 
 
 
 Job Description
 
 
 :
 
 
 
 
 <ol>
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 Conduct branch visits to train new employees on handling safes and digital locks, including how to change access codes.
 </li>
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 Provide alternative solutions for recurring or costly issues related to safes and locks in order to reduce maintenance costs and ensure faster resolution.
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 Handle emergency situations at branches, such as safe door malfunctions, main entrance lock issues, or employees being locked inside restricted areas due to lock failures. Address and resolve such issues urgently within the company&rsquo;s response time (24 hours for main cities and 72 hours for remote cities).
 </li>
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 Open and maintain locks without damaging them.
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 Record and follow up on maintenance requests, ensure issuance of invoices, and process payments.
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 Participate in visits to bank buildings and facilities to inventory furniture and fixed assets, uploading data to the system.
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 Collaborate with the Assets &amp; Properties Unit to maintain bank assets and facilities.
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 Provide coverage and support to employees in monitoring building and branch maintenance.
 </li>
 </ol>
 
 
</div>

Maintenance Officer

ALEC Holdings

<div>
 
 
 Who We are?
 
 
 
 ALEC Engineering and Contracting L.LC. (ALEC), part of the Investment Corporation of Dubai (ICD), is a large construction company with related businesses operating in the GCC with a presence in Africa. ALEC has consistently evolved and grown over the last 20 years to become a trusted partner for the execution of complex and iconic construction projects. The company builds and provides construction solutions to exceed our clients&rsquo; expectations for quality, safety, functionality, and aesthetics.
 
 
 ALEC has extensive experience in complex projects across diverse sectors including airports, retail, hotels &amp; resorts, high-rise buildings, themed projects as well as construction management, design management, estimating, cost planning and procurement. ALEC also possesses a Design and Build capability, which enables us to provide integrated construction solutions to our clients.
 
 
 ALEC offers its clients a complete turnkey solution with construction, MEP, fit-out, energy efficiency solutions and solar opportunities, facilities management capabilities, heavy equipment rental as well as technology systems.
 
 
 We are looking for highly motivated administrative officer to join our team.
 
 
 
 
 
 
 Position Overview
 
 
 
 As an Administrative Officer at ALEC, you&rsquo;ll play a vital role in ensuring accurate payment processing and seamless coordination between finance, treasury, and senior management. This is a hands-on position ideal for early-career professionals eager to grow in a dynamic and iconic construction environment.
 
 
 
 
 
 
 Your Role
 
 
 <ul>
 <li>
 Receive payment instructions from finance team members.
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 Confirm notice of assignment letters.
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 Import payments into banking portal, after reviewing details to ensure that its accurate.
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 Submit payments to accountant to review.
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 Ensure all details entered into banking portals are correct.
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 Review banking platform to ensure that suppliers are loaded on bank account.
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 Liaise with treasury on banking issues.
 </li>
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 Investigate reason for rejected payments and communicate it to finance teams.
 </li>
 <li>
 Assist commercial department with any administrative duties.
 </li>
 <li>
 Assist with any administrative duties as and when required from senior management.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 Experience:
 
 0&ndash;2 years of administrative experience.
 
 
 
 Education:
 
 Bachelor or equivalent technical qualification in Business Administration.
 
 
 
 Top Skills
 
 
 <ul>
 <li>
 Strong attention to detail and accuracy.
 </li>
 <li>
 Excellent communication and coordination skills.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, Word, Outlook).
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 The chance to contribute to some of KSA&rsquo;s most iconic projects.
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 A collaborative, supportive environment that values innovation and excellence
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 Opportunities for professional growth and career progression
 </li>
 </ul>
 
 
 
 
 
 Ready to elevate your career?
 
 Join ALEC and play a key role in delivering iconic projects while growing in a dynamic and supportive team environment. We&rsquo;re excited to hear from you!
 
 
 
 
 
 If you&rsquo;re inspired by what you&rsquo;ve read and believe you&rsquo;re the right fit, we&rsquo;d love to hear from you.
 
 
 Join ALEC and play a pivotal role in shaping a high-performing team that drives our success.
 
 
 
 
 
 
 Apply today and be part of something excellent!
 
 
</div>

Administration Officer - KSA Nationals

Almarai - المراعي

<div>
 
 Accommodation Officer | Saudi Arabia, Riyadh
 
 
 
 
 
 The Company:
 
 
 
 
 
 
 
 
 
 Almarai is the world&rsquo;s largest vertically integrated dairy and the region&rsquo;s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. Almarai currently employs over 40,000 employees servicing some 220,000 retail outlets across GCC, Egypt and Jordan and has reported net income of SAR 2.31 Billion on sales of SAR 20.97 Billion in 2024
 
 .&rdquo;
 
 . For more details, please visit our website &ndash;
 
 
 www.almarai.com.
 
 
 An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.
 
 
 
 
 
 About the role:
 
 
 
 To supervise all Regional employees&rsquo; accommodations to ensure that the highest standards of hygiene, safety and comfort are maintained.
 
 
 
 
 
 
 Responsibility:
 
 
 <ul>
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 Ensure the cleanliness and proper housekeeping of all villas.
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 Conduct regular inspections across all company accommodations to verify compliance with in-house rules and company standards, and take appropriate action against violations.
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 Monitor the consumption and maintain oversight of utilities, drinking water, and other accommodation-related consumables.
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 Uphold and maintain health and safety standards at all times.
 </li>
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 Ensure all assets&mdash;such as utility items, electronic devices, uniforms, safety shoes, bed linens, etc.&mdash;are properly received and distributed to villa occupants in accordance with company policy.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
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 Strong technical background with hands-on experience in repair and maintenance activities.
 </li>
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 Minimum of three years&rsquo; experience in facilities management, including oversight of accommodation services.
 </li>
 <li>
 Educational qualification in engineering, preferably holding a bachelor&rsquo;s degree.
 </li>
 </ul>
 <li>
 </li>
 
 
 
 
 
 
 
 Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.
 
 
 
 
 This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.
 
 
 
</div>

Accommodation Officer

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