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Al Ghurair Elevators

<div>
 <p>
  At Al Ghurair, we remain dedicated to driving innovation and shaping the future. As we continue to look for the best and brightest talent to scale our growth, we are excited to announce an amazing opportunity for a
  <strong>
   Senior Manager - Existing Installation
  </strong>
  . We seek individuals who are not only experts in their field but also possess a proactive mindset, exceptional collaboration skills, and a passion for fostering a positive work culture.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <ul>
  <li>
   Drive growth of the existing elevator and escalator portfolio through customer acquisition, retention, and modernization projects.
  </li>
  <li>
   Oversee day-to-day service operations, ensuring timely and efficient execution of maintenance, repairs, and service calls.
  </li>
  <li>
   Manage the modernization business lifecycle &ndash; from bidding and project planning to execution and customer satisfaction.
  </li>
  <li>
   Develop and implement pricing and revenue strategies to achieve profitability targets.
  </li>
  <li>
   Lead and mentor a team of sales staff, service engineers, and technicians, fostering a culture of performance and collaboration.
  </li>
  <li>
   Continuously improve business processes, adopt new technologies (CMMS, CRM), and enhance efficiency and customer satisfaction.
  </li>
  <li>
   Ensure compliance with safety standards, industry regulations, and company quality requirements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who You Are
  </strong>
 </p>
 <ul>
  <li>
   A seasoned leader with
   <strong>
    10+ years of experience in the elevator and escalator industry
   </strong>
   , with proven success in managing existing installations.
  </li>
  <li>
   Skilled in
   <strong>
    business development and customer relationship management
   </strong>
   , with a track record of driving revenue growth.
  </li>
  <li>
   Strong technical understanding of elevator/escalator systems, maintenance practices, and safety regulations.
  </li>
  <li>
   Adept at
   <strong>
    leading diverse teams
   </strong>
   , coaching employees, and building a high-performance work culture.
  </li>
  <li>
   Analytical and strategic thinker, capable of market analysis, problem-solving, and process optimization.
  </li>
  <li>
   Excellent communicator with strong interpersonal skills and proficiency in ERP/CRM tools.
  </li>
  <li>
   Holds a
   <strong>
    Bachelor&rsquo;s degree in engineering (required); MBA or advanced business degree preferred
   </strong>
   .
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who are we?
  </strong>
 </p>
 <p>
  Al Ghurair is a leading diversified family business group in the Middle East, founded in 1960 with operations spanning six key industry sectors: Foods and Resources, Properties, Construction and Services, Energy, Mobility, and Ventures. Headquartered in Deira, we are proud to employ approximately 28,000 people across more than 50 countries worldwide.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for passionate and talented individuals to join us in our journey. At Al Ghurair, you have the opportunity to contribute to a legacy of excellence and be part of a team that is shaping the future of the UAE and beyond.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Discover more about us at: www.al-ghurair.com
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why join us?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re a vibrant community where individuals thrive and careers flourish. Our diverse community embodies this spirit, fostering a sense of belonging and connection. Here, respect, support, and open communication form the very fabric of our work environment, to fulfil our core Purpose of &lsquo;Enhancing Life&rsquo;. When you work with us, you become part of our shared purpose, collaborating with colleagues who share your passion and commitment to success.
 </p>
 <p>
 </p>
</div>


Senior Manager - Existing Installation

KONE

<div>
 Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, KONE is dedicated to creating a superior workplace through outstanding people practices. We emphasize cultivating a great work culture, inspiring high standards of quality and efficiency, and fostering an environment that promotes collaboration, diversity, growth, and well-being.
 <br/>
 <br/>
 KONE Middle East, Turkey &amp; Africa (KMTA) is embarking on an exciting growth phase, expanding its direct presence in seven regions. KONE seeks a dynamic and enthusiastic Service Engineer to join our office in Dubai. This role involves planning, managing, and overseeing the contracted scope of work, responsible for the safe, high-quality, and efficient installation of KONE solutions, in line with the agreed schedule and budget.
 <br/>
 <br/>
 The successful candidate will be accountable for planning, managing, and controlling the field service operations in his/her area according to the service contract requirements, company policies, and KONE processes.
 <br/>
 <br/>
 The Service Engineer will also be the first point of contact for all technical or operational issues raised by any customer and will be accountable for the costs of the maintenance field operations (callouts, service repairs, planned maintenance) and the revenues from callout and service repair sales.
 <br/>
 <br/>
 A
 <strong>
  service mindset
 </strong>
 is an outlook that focuses on creating customer trust, value, and loyalty, and hence we are looking for somebody with a proven track record of being a go-getter and a strong leader, along with a customer-focused attitude.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Accountable for customer satisfaction through quality of service and precise communication, including equipment safety and performance
  </li>
  <li>
   Resolving customer service quality complaints and invoicing complaints related to maintenance operations
  </li>
  <li>
   Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations
  </li>
  <li>
   Control of the field operations costs, callouts, and service repair sales.
  </li>
  <li>
   Managing the third-party inspection visits and follow-up actions
  </li>
  <li>
   Validates the service contract and technical terms with sales
  </li>
  <li>
   Accountable for the planned maintenance scheduling, optimized routing, and performing site audits
  </li>
  <li>
   Investigating accidents and following company policy on evidence custody and internal reporting
  </li>
  <li>
   Responsible for the performance of assigned technicians, their motivation, and their competence development
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Electrical, Mechatronics, Electronics, or Industrial Engineering.
  </li>
  <li>
   A driven and energetic representative with strong analytical skills and the ability to learn quickly.
  </li>
  <li>
   Experience in elevator service operations or service sales is preferred.
  </li>
  <li>
   Fluent in English.
  </li>
  <li>
   Self-motivated, goal-oriented, and well-organized individual with a strong focus on customer service.
  </li>
  <li>
   Open to applicants from any location; GCC experience is an advantage but not required.
  </li>
  <li>
   Strong aptitude for understanding and analyzing customer needs to provide customized solutions.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
  <br/>
  <br/>
 </em>
 Read more on
 <em>
  <em>
   <em>
    www.kone.com/careers
   </em>
  </em>
 </em>
</div>


Service Engineer

Keolis

<div></div><div><div>To manage and enhance the end-to-end customer experience across Dubai Metro and Tram by driving high-impact initiatives, maximizing customer happiness, and ensuring consistent delivery of service excellence. The role is accountable for achieving KPIs and SLAs, optimizing ROI, and fostering collaboration with RTA, MHI, and Keolis Group. It champions data-driven improvements, cross-functional integration, and a customer-first culture through strategic planning and operational alignment.</div><br>
<p></p>
<p><b>
KEY RESPONSIBILITIES</b></p>
<div><b>
Strategic</b></div><br>
<div></div>
<ul>
<li>Lead and implement customer experience strategies aligned with Keolis-MHI&rsquo;s vision and the RTA's customer-first mandate across Dubai Metro and Tram.</li>
<li>Drive initiatives to enhance customer communications and experience, integrating feedback from clients, stakeholders, and internal teams.</li>
<li>Identify opportunities to improve the customer journey in collaboration with Marketing, Communication, and Operations functions.</li>
<li>Analyse customer trends, mystery shopper results, and survey data to create actionable strategic plans that elevate service standards</li></ul><br>
<div></div>
<div><b>
Financial</b></div><br>
<div></div>
<ul>
<li>Monitor and manage customer-related KPIs and service performance metrics in collaboration with the Performance and Finance teams.</li>
<li>Ensure optimal resource allocation and efficiency within customer service operations to meet SLA obligations.</li>
<li>Track and report on customer communication performance, identifying trends and proposing cost-effective solutions for improvement.</li></ul><br>
<div></div>
<div><b>
Stakeholder / Customer</b></div><br>
<div></div>
<ul>
<li>Represent Keolis-MHI in customer service discussions with RTA and other external stakeholders including Finance, ACS, Contact Centre, and CSC departments.</li>
<li>Lead collaboration with the RTA Customer Service team to enhance joint processes, procedures, and service delivery models.</li>
<li>Liaise with Marketing and Passenger Services to ensure accurate signage and public communications during campaigns, service updates, or special events.</li>
<li>Handle complex NOL complaints and coordinate with the Revenue Department to ensure swift resolution and customer satisfaction.</li></ul><br>
<div></div>
<div><b>
Operational</b></div><br>
<div></div>
<ul>
<li>Oversee the daily execution of customer communication cases via the CRM system, ensuring timely closure within contractual timelines.</li>
<li>Chair internal service review meetings to align all departments on communication standards, feedback loops, and service improvements.</li>
<li>Manage escalations and customer complaints in line with contractual and internal service standards.</li>
<li>Ensure cross-departmental readiness during events, service changes, or disruptions by aligning with marketing, operations, and communications units.</li>
<li>Generate and analyse weekly and monthly performance reports to identify gaps and enforce corrective action plans</li></ul><br>
<div></div>
<div><b>
 Capability/People</b></div><br>
<div></div>
<ul>
<li>Manage , mentor, and coach the Customer Experience team to uphold service excellence.</li>
<li>Design and deliver internal training programs to strengthen frontline staff capabilities in delivering exceptional service.</li>
<li>Participate in recruitment, onboarding, and performance reviews for customer service staff.Manage , mentor, and coach the Customer Experience team to uphold service excellence.</li>
<li>Continuously enhance team readiness through feedback-driven learning, knowledge sharing, and regular capability assessments.</li></ul><br>
<div></div>
<div><b>
 Dimensions</b></div><br>
<div></div>
<ul>
<li>Covers Dubai Metro &amp; Tram networks</li>
<li>Cross-functional scope (Marketing, Communications, Ops)</li>
<li>Manages CRM &amp; customer communication tools</li>
<li>Interfaces with RTA and Keolis-MHI subsidiaries</li>
<li>Leads customer service KPIs &amp; performance tracking</li>
<li>Supervises customer experience team</li>
<li>Office environment. Occasional travel may be required.</li></ul><br>
<div></div>
<p><b>
MINIMUM QUAIFICATIONS</b></p><br>
<p></p>
<div>
<div><div><div><div>Min.</div></div><div><br>
<div>
Required</div></div><div><br>
<div>
Desirable</div></div></div><div><br>
<div>
<div>Education</div></div><br>
<div>
<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or related field</li></ul></div><div></div><div><br>
<div>
Transport industry experience</div></div></div><div><br>
<div>
<div>Experience</div></div><br>
<div>
<ul><li>Customer service, communications, or transport operations experience</li>
<li>Experience in managing KPIs, CRM systems, and stakeholder relations</li>
<li>Background in working with government entities (e.g., RTA) is a plus</li></ul><br>
</div>
<div><div>Certification in customer experience or service excellence (e.g., CCXP)</div></div></div><div></div><div><br>
<div>
<div>Skills / Training</div></div><br>
<div>
<ul><li>Customer journey design</li>
<li>KPI &amp; SLA management</li>
<li>Problem-solving under pressure</li>
<li>Communication &amp; stakeholder engagement</li>
<li>Fluent in English.
</li>Fluent in Arabic<br>
<li>
</li></ul></div><div><div>Familiarity with RTA systems/processes</div></div></div></div></div></div><p></p>

Customer Experience Manager

Al Saraya Al Hamraa Gen. Trading

<p><b>Position Title</b></p><p>Assistant Restaurant Manager</p><p><b>Reports To</b></p><p>Restaurant Manager</p><p><b>Position Overview</b></p><p>The Assistant Restaurant Manager supports the Restaurant Manager in overseeing daily food and beverage operations. This role ensures excellent customer service, smooth staff performance, and adherence to quality, hygiene, and safety standards. The Assistant Manager helps drive sales, control costs, and maintain a positive dining experience for all guests.</p><p><b>Key Responsibilities</b></p><p><b>Operations Management</b></p><ul><li>Assist in supervising daily front-of-house (FOH) and back-of-house (BOH) operations.</li><li>Ensure restaurant cleanliness, ambiance, and presentation standards are consistently met.</li><li>Monitor food and beverage quality and service speed.</li><li>Oversee reservations, table management, and guest flow during peak hours.</li></ul><p><b>Customer Service</b></p><ul><li>Ensure guests receive prompt, friendly, and professional service.</li><li>Handle customer complaints and resolve issues quickly and effectively.</li><li>Maintain high guest satisfaction scores and encourage repeat business.</li></ul><p><b>Staff Supervision &amp; Training</b></p><ul><li>Support training of staff.</li><li>Schedule and manage shifts to ensure adequate coverage.</li><li>Monitor staff performance, provide feedback, and enforce service standards.</li><li>Motivate the team to achieve sales and service goals.</li></ul><p><b>Financial &amp; Administrative Duties</b></p><ul><li>Assist in monitoring sales, labor, and cost of goods to achieve budget targets.</li><li>Support inventory management and ordering of supplies.</li><li>Ensure compliance with cash handling procedures and POS systems.</li><li>Prepare operational reports as requested by the Restaurant Manager.</li></ul><p><b>Compliance &amp; Safety</b></p><ul><li>Ensure compliance with health, safety.</li><li>Maintain licensing and legal requirements.</li><li>Conduct regular safety and hygiene inspections.</li></ul><p><b>Skills &amp; Qualifications</b></p><ul><li>Proven experience in a supervisory or team leader role in F&amp;B.</li><li>Strong knowledge of restaurant operations and service standards.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Ability to work under pressure in a fast-paced environment.</li><li>Proficiency with POS systems and basic MS Office tools.</li><li>Strong attention to detail and organizational skills.</li></ul><p><b>Education &amp; Experience</b></p><ul><li>Diploma or degree in Hospitality Management, Business, or related field preferred.</li><li>2&ndash;4 years of restaurant supervisory or assistant management experience.</li><li>Food safety certification is an advantage.</li></ul><p>Job Type: Full-time</p><p>Pay: AED4,500.00 - AED5,500.00 per month</p><p>Application Deadline: 31/08/2025</p>

Assistant Restaurant Manager

ReAlign

<div>
 <p>
  ReAlign is a mission-driven startup at the intersection of
  <strong>
   AI, behavioural science, and emotional wellbeing
  </strong>
  . We&rsquo;re building a mobile app and coaching platform that helps people create real, lasting change, combining
  <span>
   wisdom traditions as
  </span>
  science-backed tools. Our vision is to make deep healing and alignment
  <strong>
   accessible, scalable, and global
  </strong>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re early-stage, fast-moving, and deeply committed to building both impact and scale.
  <span>
   We&rsquo;re seeking a hands-on operations &amp; strategy partner to work closely with our founder, and play a pivotal role in building the systems, rhythms, and clarity that help our small team thrive.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You'll Do
  </strong>
 </p>
 <p>
  As Head of Operations, you&rsquo;ll be the
  <strong>
   systems architect and integrator
  </strong>
  who ensures ReAlign runs with clarity, rhythm, and efficiency. Your goal is to
  <strong>
   free the founder from operations
  </strong>
  , build automation-first systems, and prepare the company for
  <strong>
   efficient, global scale
  </strong>
  .
 </p>
 <p>
  You&rsquo;ll translate vision into structured execution, design frameworks that reduce complexity, and make sure every part of the business runs smoothly without bottlenecks.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Turn vision into action by shaping quarterly/weekly roadmaps.
  </li>
  <li>
   Build and streamline ops &amp; automation systems in
   <strong>
    Notion
   </strong>
   , Zapier/n8n, and Google Workspace.
  </li>
  <li>
   Keep projects on track across product, marketing, and creative.
  </li>
  <li>
   Support the CEO with calendar, priorities, comms, and strategic briefs.
  </li>
  <li>
   Run team syncs, document decisions, and clear blockers quickly.
  </li>
  <li>
   Maintain the flow of communication across Slack, WhatsApp, and email.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Tools We Use
  </strong>
 </p>
 <ul>
  <li>
   Notion (workspace + dashboards)
  </li>
  <li>
   Google Workspace (Docs, Sheets, Calendar)
  </li>
  <li>
   Slack &amp; WhatsApp (communication)
  </li>
  <li>
   Zapier / n8n (automation)
  </li>
  <li>
   Loom (async comms, evergreen workflow walkthroughs)
  </li>
  <li>
   Figma (map our visual systems)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   You'll Thrive If You
  </strong>
 </p>
 <ul>
  <li>
   <span>
    Are a systems-first builder who loves automation, systems and efficiency.
   </span>
  </li>
  <li>
   Have been a founder&rsquo;s right hand in a fast-moving startup or creative business.
  </li>
  <li>
   Are emotionally intelligent, proactive, and calm under pressure.
  </li>
  <li>
   Enjoy building systems, processes, and automations.
  </li>
  <li>
   Are values-driven and aligned with
   <strong>
    truth, integrity, and compassion
   </strong>
   .
  </li>
  <li>
   <span>
    Thrive in fast-moving, ambiguous environments.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us
  </strong>
 </p>
 <ul>
  <li>
   Work directly with a visionary founder in a purpose-driven startup.
  </li>
  <li>
   Shape the operational foundation of a company with global impact potential.
  </li>
  <li>
   Competitive pay + opportunity for equity.
  </li>
  <li>
   Remote, flexible, fast-moving environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  👉 To apply: Send your CV + a short note on why this resonates with you to
  <strong>
   hr@realign.io
  </strong>
  .
 </p>
</div>


Strategic Operations Manager

Valtrans Transportation Systems & Services

<div>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is a full-time on-site role for an Operation Manager related to Airport Operations. The Operation Manager will be responsible for overseeing day-to-day airport operations, ensuring efficient management, and maintaining high customer service standards. Key responsibilities include coordinating airport operations, managing staff, ensuring compliance with regulations, and implementing effective communication strategies to enhance overall airport functionality. This role is based in Dubai, United Arab Emirates.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Operations Management and Airport Management skills
  </li>
  <li>
   Experience in Airport Operations and Customer Service
  </li>
  <li>
   Strong Communication skills
  </li>
  <li>
   Ability to work effectively in a fast-paced, on-site environment
  </li>
  <li>
   Strong leadership and team management abilities
  </li>
  <li>
   Prior experience in the transportation or hospitality industry is a plus
  </li>
  <li>
   Bachelor's degree in Business Administration, Aviation Management, or related field
  </li>
 </ul>
</div>


Airport Operation Manager

City Seasons Towers Hotels

<p><b>Job Title:</b> Assistant Bar Manager</p><p><b>Location:</b> City Seasons Hotel, Dubai</p><p><b>Brief Overview:</b><br/>Assist the Bar Manager in delivering outstanding guest experiences by supporting day-to-day bar operations, driving efficiency, and maintaining high standards in service, safety, and profitability.</p><p><b>Key Responsibilities:</b></p><ul><li>Assist with daily bar operations, ensuring smooth service flow and quality.</li><li>Supervise, train, and motivate bar staff to uphold professional service.</li><li>Manage inventory, place orders, monitor stock levels, and support cost-control efforts.</li><li>Maintain cleanliness, organization, and adherence to health, safety, and legal standards.</li><li>Handle guest feedback and VIP requests promptly and professionally.</li><li>Support promotional activities, beverage menu updates, and event coordination.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 2 years of bartending or bar supervisory experience, ideally in a hotel or restaurant setting.</li><li>Strong leadership, communication, and customer-service capabilities.</li><li>Familiarity with bar operations, POS/cash handling, and stock management.</li><li>Knowledge of health, safety, and alcohol service regulations.</li><li>Flexible availability to work evenings, weekends, and busy periods.</li></ul><p>Job Type: Full-time</p>

Assistant Bar Manager

Explore 4656+ Service operations manager in Dubai this September. Find roles across top companies and apply now to boost your career.