front office supervisor

customer service representative Jobs in Dubai

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service supervisor

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata is one of the world&rsquo;s largest air and travel services providers; offering ground handling, cargo, travel and catering &amp; retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.
As a Customer Service Supervisor , you will ensure smooth and efficient operation of Contact Centre services by providing Operational oversight, managing escalations, and serving as a subject matter expert on systems and processes, while leading and developing a high-performing team to drive service excellence.
In this role you will:
<div><ul><li>Supervise and support Customer Service Agents and Team Leaders, providing coaching, performance management, and contributing to onboarding and upskilling initiatives.
</li><li>Ensure smooth daily operations by monitoring service metrics, managing escalations, and acting as a subject matter expert on systems, processes, and service protocols.
</li><li>Act as the key operational link between frontline teams and support functions such as Medical Services, Quality Monitoring, Training, and Workforce Management.
</li><li>Handle complex or escalated customer cases, ensuring timely resolution and effective service recovery through cross-functional coordination.
</li><li>Identify recurring service issues, recommend process enhancements, and support the review and update of Standard Operating Procedures (SOPs) and internal documentation to drive efficiency.
</li><li>Support the rollout of new initiatives, systems, and service enhancements by coordinating with stakeholders and ensuring frontline readiness.
</li>Lead the Medical Services operational team in managing specialty-based appointment bookings, resolving complex queries and ensuring alignment with clinical protocols and patient satisfaction. 
<li>
</li></ul></div> 
<h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<div><ul><li>12 Years schooling or equivalent.
</li><li>Experience in Commercial and Sales.
</li><li>Minimum 4 years&rsquo; experience in contact centre operations or customer service, with at least 2 years in a supervisory or team lead role.
</li><li>Experience in healthcare or medical services support is preferred for the Supervisor in medical services team.
</li><li>Proven track record in managing escalations, supporting service delivery, and contributing to process improvements.
</li><li>Strong understanding of contact centre systems, workflows, and service protocols.
</li><li>Familiarity with healthcare appointment coordination and clinical service standards.
</li><li>Excellent communication and interpersonal skills, with the ability to coach and support team members.
</li><li>Proficiency in real-time performance monitoring and escalation handling.
</li><li>Analytical mindset with the ability to identify trends and recommend improvements.
</li>Proficiency in MS Office and Customer Relation Management (CRM) systems. 
<li>
</li></ul></div> 
Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. 
 
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Customer Service Supervisor

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata Airport Operations&rsquo; vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.
As an Airside Service Delivery Supervisor , you will provide expertise on shift to enhance service quality, address challenges, and ensure safety, efficiency, and customer focus. Oversee baggage handling, liaise with teams, and coordinate below-wing activities for timely departures, adhering to all standards. Proactively identify and address any operational issues to maintain seamless service delivery.
In this role, you will:
<ul><li>Enhance Service Quality: Provide subject matter expertise to improve service quality and address operational challenges, ensuring a customer-focused environment.
</li><li>Safety and Efficiency: Ensure a safe and efficient operation by adhering to all regulatory, legal, and safety standards during shifts.
</li><li>Baggage Handling Oversight: Manage and oversee baggage handling processes, coordinating with teams to ensure timely departures in line with service level agreements.
</li><li>Below-Wing Coordination: Lead the coordination of below-wing activities during aircraft arrivals and departures, guiding teams on specific handling requirements.
</li><li>Progression Plan: Includes an 18-month development plan for the Airside Service Delivery Supervisor - Emiratisation program, supporting career growth and role mastery.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>Qualifications &amp; Experience:
<ul><li>High school with certificate
</li>2-4 years experience in aviation field with knowledge of ground handling activities 
<li>
</li></ul> 
Knowledge and Skills:
<ul><li>Advanced understanding of airline customer service products (specific airport related requirements), aviation terminology and Industry regulations for the assigned work area.
</li><li>UAE driving license (for airside-based roles).
</li><li>Preferably First Aid trained.
</li><li>Advanced Supervisory, communication, writing Skills.
</li><li>English Language Skills Level 5.
</li><li>Proficient Customer Management, planning, organizing and data collection and analysis Skills.
</li><li>Proficient Safety Awareness Skills, IT and Computer Literacy skills.
</li><li>Advanced Understanding of the usage of Departure Control System, usage of AACS, BELT, DMIS, Airline Requirement and Customer SLAs &amp; KPIs.
</li><li>Proficient understanding of the Turnaround Process.
</li><li>Fundamentals of Load Control.
</li></ul>At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide
Discover what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career&rsquo;s website: www.emirates.com/careers</div>

Airside Service Delivery Supervisor Program – dnata

Crown Prince Palace

The F&amp;B Supervisor manages all aspects of providing exceptional Food &amp; Beverage experiences to the family and guests. The F&amp;B Supervisor is responsible for all service and dining areas, including all resources that aid in producing quality experience and quality outcomes in the food and beverage department.JOB LOCATION: FUJAIRAH, UAEEXPERIENCE &amp; QUALIFICATIONS<ul><li>Certification from a recognised Butler School</li><li>Diploma or higher education in Hotel Management, Hospitality Management, Business Management or Psychology</li><li>Level 3 - Food Hygiene &amp; Safety (Supervisors)</li><li>Level 2 &ndash; Allergy Awareness</li><li>Level 2 &ndash; HACCP</li><li>Safe Chemical Handling</li><li>+ years&rsquo; experience working as a butler at a senior level in a 5* establishment.</li><li>Experienced in working with VVIP clients with a passion for providing personalised luxury service.</li></ul>JOB DESCRIPTION<ul><li>Knowledge in all Arts of Service, particularly Arabic Meze</li><li>Advanced food /culinary knowledge &ndash; able to understand and explain menus and dishes and prepare the dining area accordingly.</li><li>Knowledge in beverages &ndash; coffees, teas, juices, mocktails</li><li>Advanced pantry management knowledge.</li><li>Capable of building and maintaining inventories.</li><li>Great attention to detail and creativity</li><li>Exceptional organizing skills</li><li>Exceptional teamwork, communication and collaboration skills</li><li>Leadership capabilities &ndash; able to motivate, lead and upskill a team.</li><li>In depth knowledge of sanitation principles, cleanliness and hygiene</li><li>Adheres to and ensures team adheres to food safety policies, procedures and practices.</li><li>Advanced MS office skills &ndash; word, excel, outlook, ppt.</li><li>Supervise daily F&amp;B service operations across main palace, private villas, and event spaces.</li><li>Ensure impeccable mise-en-place, table settings, and flawless execution of formal, semi-formal, and informal dining experiences.</li><li>Anticipate guest preferences and uphold consistent, personalized service to royal family members and high-profile visitors.</li><li>Lead pre-service briefings, manage team rosters, supervise grooming standards, and uphold service consistency.</li><li>Prepare purchase orders for F&amp;B supplies, service ware, and inventory needs in coordination with procurement &amp; Warehouse department.</li><li>Create service reports, family/guest feedback summaries, and shift handover documentation for management.</li><li>Identify maintenance defects related to dining areas, equipment, or service stations and coordinate immediate resolution with engineering or housekeeping teams.</li><li>Maintain inventory of fine China, silverware, crystal glassware, linen, and other luxury service equipment &mdash; ensuring no losses or damage.</li><li>Ensure service compliance with hygiene, HACCP, and palace-specific protocol standards.</li><li>Support and coordinate service for high-level functions, VVIP dinners, and protocol receptions within the palace or during off-site travel.</li><li>Liaise with the culinary team for service timing, dietary needs, menu understanding, and last-minute adjustments.</li><li>Maintain utmost confidentiality, professionalism, and discretion in all guest interactions and internal communication.</li></ul>SALARY / BENEFITS<ul><li>Accommodation Provided</li><li>Health Insurance</li><li>Meals whilst at work</li><li>1 economy flight per annum</li><li>30 days&rsquo; vacation per annum</li><li>Salary DOE</li></ul>Job Type: PermanentApplication Question(s):<ul><li>Will you be able to reliably commute or relocate to Fujairah for this job?</li></ul>Language:<ul><li>English as your native language? (Required)</li></ul>

F&B Supervisor

Apt Resources Pvt.Ltd.

Apt Resources is seeking a dedicated Floor Supervisor for dynamic lifestyle restaurants. The successful candidate will play a vital role in ensuring excellent service delivery, managing daily operations, and leading a team of service staff. This position requires strong leadership skills, a passion for the hospitality industry, and a commitment to maintaining the highest standards of customer satisfaction.
 
Requirements: 
<ul>
<li>Proven experience as a Floor Supervisor or in a similar role within the restaurant or hospitality industry</li>
<li>Excellent communication and interpersonal skills</li>
<li>Strong leadership abilities to motivate and develop a team</li>
<li>Ability to handle high-pressure situations and resolve conflicts</li>
<li>Knowledge of restaurant operations, including health and safety regulations</li>
<li>Flexibility to work various shifts, including weekends and holidays</li>
</ul>
Benefits: 
As per market standards

Floor Supervisor - Lifestyle Restaurants

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Downtown, Dubai is looking for an F&amp;B Supervisor to join our Breakfast on 36th Team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
About the job
Based at the Mandarin Oriental Downtown, Dubai, within the Breakfast Restaurant in Dubai, the Food and Beverage Supervisor will oversee and personally involve all operational aspects of a particular shift to ensure all service steps are followed and guarantee every guest is delighted. The role is responsible for ensuring the highest standards of service, managing and developing our team, and delivering exceptional dining experience for our guests. The F&amp;B Supervisor reports to the Assistant Manager. 
 
As an F&amp;B Supervisor, you will be responsible for the following duties:<ul>
<li>
Supervise daily operations of the outlet, ensuring smooth service, monitoring standards, food quality, and guest satisfaction, while maintaining compliance with health, safety, and sanitation regulations.</li>
<li>
Conduct regular inspections to maintain a clean, safe, and organized environment, and understand and explain the outlet&rsquo;s concept and offerings to guests and colleagues.</li>
<li>
Respond proactively to guest inquiries, monitor VIP guest requirements, and handle customer complaints effectively, reporting severe issues to managers.</li>
<li>
Support the Restaurant/Outlet Manager in maintaining POS accuracy, identifying areas for improvement in service and quality, and ensuring proper menu presentation.</li>
<li>
Train colleagues, identify learning and development needs, and foster a positive work environment, promoting teamwork and addressing conflicts.</li>
<li>
Engage warmly with guests, ensure customer satisfaction, create WOW moments, and participate in regular meetings to discuss operational updates and improvements.</li>
</ul>
As an F&amp;B Supervisor, we expect from you:<ul>
<li>
Holds a High School qualification or equivalent, with a Degree or Higher National Diploma in Hospitality/Hotel/Business Management preferred.</li>
<li>
Experience as a supervisor in a high-volume restaurant with the highest service levels, and at least 2 years&rsquo; experience working in a 5-star luxury hotel environment.</li>
<li>
Demonstrates the ability to understand guest needs and deliver superior customer service, with proven ability to support management in motivating and leading a diverse team.</li>
<li>
Possess basic computer skills, including MS Office, and fluent verbal and written communication skills in English (Arabic or other languages preferred).</li>
<li>
Exhibits strong interpersonal and communication skills to interact effectively with guests, colleagues, and stakeholders at all levels, as well as exceptional organizational skills with attention to detail.</li>
<li>
Demonstrates the physical ability to stand for extended periods and the flexibility to work a variety of shifts, including evenings, weekends, and holidays, in accordance with business requirements.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

F&B Supervisor - Breakfast on 36th

Hilton Worldwide, Inc.

Job Description - Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm JumeirahA Personal Assistant Supervisor with Waldorf Astoria Dubai is responsible for managing the Personal Assistance section and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.What will I be doingA Personal Assistant Supervisor manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. Specifically, you are responsible for performing the following tasks to the highest standards:<ul><li>Overseeing the performance of Personal Assistance team, ensuring they adhere to hotel standards, provide excellent customer service, and handle calls efficiently.</li><li>Creating schedules for Personal Assistance team to ensure adequate coverage during peak times and adjusting staffing levels based on occupancy and call volume.</li><li>Conducting training sessions for new Personal Assistance team and providing ongoing coaching to improve their skills in handling calls, using hotel systems, and delivering exceptional service.</li><li>Monitoring calls for quality assurance purposes, providing feedback to Personal Assistance team, and implementing improvements to enhance guest satisfaction.</li><li>Assisting with escalated guest concerns or complaints related to telephone services, resolving issues promptly, and ensuring guest satisfaction.</li><li>To monitor the Kipsu application by actively engaging with guests to address promptly with their questions, requests or feedback.</li><li>Overseeing the maintenance and proper functioning of telephone systems, including troubleshooting technical issues and coordinating repairs as needed.</li><li>Liaising with other hotel departments such as front office and other Departments to ensure seamless communication and coordination.</li><li>Generating daily reports on call volume, service levels, and any notable incidents or concerns, providing insights to management for decision-making purposes.</li><li>Enforcing hotel policies and procedures related to Personal Assistance operations, ensuring compliance with privacy regulations and security protocols.</li><li>Identifying opportunities for process improvements, implementing new technologies or practices to enhance efficiency and guest experience.</li><li>Being prepared to handle emergency situations, such as medical emergencies or security incidents, by following established protocols and coordinating with appropriate personnel.</li><li>Proactively reaching out to guests to confirm reservations, assist with inquiries, and offer personalized services to enhance their overall experience.</li><li>Completing administrative duties such as updating phone directories, maintaining records, and managing inventory of supplies related to telephone operations.</li></ul>What are we looking forA Personal Assistant Supervisor (Telephone Operator Supervisor) serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>Minimum 3-5 years of experience in a luxury hotel or premium customer service environment, including at least 1-2 years in a supervisory or team leader role within the Communications or Guest Service department.</li><li>Proven experience in managing and training a team of Telephone Operators or Call Center Agents in a high-end hospitality setting.</li><li>Strong leadership and coaching skills with the ability to inspire, motivate, and develop team members.</li><li>Excellent communication and interpersonal skills, demonstrating a warm, professional, and polished manner at all times.</li><li>In-depth knowledge of hotel operations, emergency procedures, and communication protocols.</li><li>Exceptional telephone etiquette, active listening, and problem-resolution skills.</li><li>Strong organizational and multitasking abilities to oversee shift operations, manage workload distribution, and ensure service consistency.</li><li>Commitment to delivering discreet, accurate, and prompt service to both internal and external guests.</li><li>Ability to handle guest and team concerns with patience, professionalism, and discretion.</li><li>Technical proficiency in hotel systems such as Opera PMS, multi-line switchboards, and internal communication platforms.</li><li>Keen attention to detail, ensuring all calls, messages, and wake-up requests are handled accurately and efficiently.</li><li>Flexibility to work various shifts, including weekends, nights, and public holidays, as required by hotel operations.</li><li>Impeccable grooming and personal presentation reflecting the hotel's luxury brand standards.</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience as a Personal Assistant Supervisor or Telephone Operator Supervisor in a 5-star luxury hotel.</li><li>Proficiency in additional languages (verbal and written), such as Arabic, Russian, or French.</li><li>Familiarity with Hilton brand standards and communication procedures.</li></ul>What will it be like to work for HiltonHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah

TALENTMATE

<div>
 
 Job Description
 
 
 
 A Front Office Supervisor assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.
 
 
 
 What will I be doing?
 
 
 
 
 Responsibilities
 
 
 
 As Front Office Supervisor, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist the Front Office Manager with daily Front Office operations
 </li>
 <li>
 Provide prompt service and actively seek opportunities to drive Guest satisfaction
 </li>
 <li>
 Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
 </li>
 <li>
 Manage, resolve or escalate any and all Guest complaints quickly
 </li>
 <li>
 Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
 </li>
 <li>
 Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
 </li>
 <li>
 Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
 </li>
 <li>
 Attend all Front Office meetings
 </li>
 <li>
 Act in accordance with fire, health and safety regulations and follow the correct procedures when required
 </li>
 <li>
 Serve your role and Team in an environmentally-conscience manner
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 
 Skills
 
 
 
 Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous customer service experience within the hotel/leisure/retail sector
 </li>
 <li>
 Excellent interpersonal and communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 High level of IT proficiency
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 DoubleTree by Hilton Dubai M Square Hotel &amp; Residences
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Doubletree by Hilton
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
 
 
 Job Details
 
 
 Role Level: Entry-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://stories.hilton.com Job Function: Others Company Industry/
 
 
 Sector: Hospitality
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
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</div>

Front Office Supervisor

Explore 3116+ Service supervisor in Dubai this December. Find roles across top companies and apply now to boost your career.