customer service manager

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account management team lead

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service team leader

51Talk Headquarters

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
 </li>
 <li>
 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
 </li>
 <li>
 Conduct calls to prospective customers to promote and sell our products and services.
 </li>
 <li>
 Handle customers&lsquo; inquiries and convert them into sales opportunities.
 </li>
 <li>
 Understand customer needs and requirements to provide appropriate solutions .
 </li>
 <li>
 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a customer service manager or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of customer relationship and sales management.
 </li>
 <li>
 Ability to motivate and drive a team to achieve targets.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Team Lead

Excis Compliance

<div>
 WE&rsquo;RE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
 <ul>
 <li>
 Client in 190+ countries
 </li>
 <li>
 6000+ Engineers
 </li>
 <li>
 200+ Enterprise Clients
 
 
 </li>
 </ul>
 We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
 
 Start your journey with Excis and grow with us!
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
 </li>
 <li>
 Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
 </li>
 <li>
 Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 What You Need:
 
 
 <ul>
 <li>
 Minimum 2 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
 </li>
 <li>
 Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
 </li>
 <li>
 Excellent customer service, communication, organization, multitasking, and documentation skills.
 </li>
 <li>
 Travel different sites for IT support
 </li>
 <li>
 Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 We do provide transportation reimbursements
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
</div>

IT Support Field Engineer

VIA University College

<div>
 
 WE&rsquo;RE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!
 
 
 
 
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
 
 &middot; Client in 190+ countries
 
 
 
 &middot; 6000+ Engineers
 
 
 
 &middot; 200+ Enterprise Clients
 
 
 
 
 We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
 
 Start your journey with Excis and grow with us!
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 
 
 
 
 
 
 
 &middot; Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
 
 
 
 &middot; Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
 
 
 
 &middot; Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.
 
 
 
 
 
 Requirements
 
 
 
 What You Need:
 
 
 
 
 
 
 &middot; Minimum 2 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
 
 
 
 &middot; Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
 
 
 
 &middot; Excellent customer service, communication, organization, multitasking, and documentation skills.
 
 
 
 &middot; Travel different sites for IT support
 
 
 
 &middot; Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
 
 
 
 
 
 
 
 
 Benefits
 
 
 
 We do provide transportation reimbursements
 
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
 
 
 
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
 
 
 
 
 
</div>

Otis Elevator Co.

<div>
 
 Date Posted:
 
 
 
 2025-07-17
 
 
 
 Country:
 
 
 
 Egypt
 
 
 
 Location:
 
 
 
 215 One Kattameya,Cairo
 
 
 Job Title
 
 
 Service Engineer
 
 
 Role Overview
 
 
 Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?
 
 
 Otis is growing and we are recruiting a Service Supervisor for our Field Service team, in the XYZ territory or business, reporting to the XYZ manager. The main goal of the role is to provide day-to-day management, training, and engagement for field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction.
 
 
 On a typical day you will:
 
 
 Ensure field employee safety, quality and compliance
 
 
 Meet with customers to ensure obligations and expectations are achieved
 
 
 Direct the performance of field maintenance and contractual service operations
 
 
 Conduct field education training with field workforce
 
 
 Maintain customer quality assurance, managing the expenditure of labor and materials
 
 
 Improve efficiencies, managing route schedules and callback rates
 
 
 Provide technical support, working with Service Sales on sales estimation / proposals as required
 
 
 Authorize repair orders and tracking completion
 
 
 Lead change to better efficiency and communication
 
 
 What you will need to be successful (adjust for local regulations)
 
 
 High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 3 years)
 
 
 
 Experience Leading a Team Of Technicians Is Preferred
 
 
 
 Elevator industry experience is desired, but not required
 
 
 Experience with digital applications for managing work teams and products
 
 
 Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
 
 
 Strong computer and technology skills, business acumen and a passion for customer service.
 
 
 What&rsquo;s In it For Me / Benefits (adjust for local regulations)
 
 
 You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
 
 
 We offer you remuneration in accordance with local standards plus:
 
 
 Customize for local benefits here including vacation and bonuses
 
 
 We will train you intensively in the areas of technology &amp; processes and you can exchange ideas with experienced colleagues at any time.
 
 
 Apply today to join us and build what&rsquo;s next!.
 
 
 If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
 
 
 Otis is the world&rsquo;s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
 
 
 You may recognize our products in some of the world&rsquo;s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
 
 
 When you join Otis, you become part of an innovative global industry leader with a resilient business model. You&rsquo;ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you&rsquo;ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
 
 
 We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
 
 
 Today, our focus more than ever is on people. As a global, people-powered company, we put people &ndash; passengers, customers, and colleagues &ndash; at the center of everything we do. We are guided by our values that we call our Three Absolutes &ndash; prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
 
 
 Become a part of the Otis team and help us #Buildwhatsnext!
 
 
 
 Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
 
 
 
 
 Privacy Policy and Terms:
 
 
 
 Click on this link to read the Policy and Terms
</div>

Service Engineer

<div>
 
 
 WE&rsquo;RE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!
 
 
 
 
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
 
 
 
 &middot; Client in 190+ countries
 
 
 &middot; 6000+ Engineers
 
 
 &middot; 200+ Enterprise Clients
 
 
 
 
 
 We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
 
 
 
 
 Start your journey with Excis and grow with us!
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 
 
 <ul>
 <li>
 Deliver deskside/onsite IT support, including Microsoft OS installations (Windows 7/10), MS Office troubleshooting, and hardware/software/network issue resolution.
 </li>
 <li>
 Provide smart hands support for network and datacenter equipment, as well as conference room audio/video setups and mobile device support (iOS, Android, Blackberry).
 </li>
 <li>
 Manage Active Directory/Exchange accounts, support SCCM deployments, and ensure smooth remote connectivity through tools like Bomgar, WebEx, and Windows native tools.
 </li>
 </ul>
 
 
 
 
 
 What You Need:
 
 
 <ul>
 <li>
 
 At least 2 years of IT support experience with IT troubleshooting via ticket system.
 
 </li>
 <li>
 Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
 </li>
 <li>
 Excellent customer service, communication, organization, multitasking, and documentation skills.
 </li>
 <li>
 Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
 </li>
 <li>
 Fluent in Arabic and English
 </li>
 </ul>
 
 
 
 
 
 Site Address:
 
 
 
 Galaxo, Berket an Nasr, Al Salam First, Cairo Governorate, Egypt
 
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
 
 
 
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
 
</div>

Desktop Support Engineer

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 
 
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 
 
 
 Position Summary
 
 
 
 The Customer Success Team Leader is a key role responsible for providing direct impact on revenue retention by owning the post-sales customer experience and engagement, driving adoption and value realization for our subscription customers. Ultimately, the CSM represents the customers&rsquo; interests in realizing value from Property Finder digital products and solutions.
 
 
 The Team Lead will be a future leader in the organization and will support their peers to achieve growth targets and develop the overall group. As a largely autonomous role, this position is suitable for mature sales professional candidates who possess excellent communication, presentation, and time management skills.
 
 
 This role will be a team leader for 4 team members in Egypt, 1 in Bahrain, 1 in Qatar and 2 in the Kingdom of Saudi Arabia
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist in coaching and developing the team by conducting observation meetings each month with Managers and direct CPS reports
 </li>
 <li>
 Drive CSM strategy by improving processes and driving change to add value to the sales engage
 </li>
 <li>
 Engage with other senior stakeholders to align marketing/product priorities with the CSM vision
 </li>
 <li>
 Co-Lead monthly team meetings with the Manager
 </li>
 <li>
 Provide weekly reporting updates for the team to ensure goals will be exceeded
 </li>
 <li>
 Partner on key strategies that drive the growth of the team and the overall success of the CSM function
 </li>
 <li>
 Identifies opportunities for client retention and engagement
 </li>
 <li>
 Collaborating with various internal departments to ensure all clients' requests are fulfilled promptly.
 
 
 </li>
 </ul>
 
 Desired Qualifications
 
 
 
 <ul>
 <li>
 3 to 5 years of Enterprise customer success experience in a SaaS/Subscription environment.
 </li>
 <li>
 Excellent verbal and written communication skills to communicate product ideas to clients.
 </li>
 <li>
 A good understanding of the real estate industry.
 </li>
 <li>
 Strong customer service mindset that requires patience while dealing with different types of customers.
 </li>
 <li>
 Exceptional analytical skills for analyzing client data and suggesting solutions
 </li>
 <li>
 Time management and strong organizational skills
 </li>
 <li>
 Problem-solving skills to help resolve customer complaints.
 
 
 </li>
 </ul>
 
 Other Capabilities
 
 
 
 <ul>
 <li>
 Fluent in English and Arabic
 </li>
 <li>
 Experience with Salesforce or similar CRM.
 </li>
 <li>
 Experience in real estate, media, tech, software, advertising and/or marketplace-based businesses preferred.
 
 
 </li>
 </ul>
 
 Our promise to talent
 
 
 
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 
 
 
 Property Finder Guiding Principles
 
 
 
 <ul>
 <li>
 Think Future First
 </li>
 <li>
 Data Beats Opinions, Speed Beats Perfection
 </li>
 <li>
 Optimise for Impact
 </li>
 <li>
 No Ostriches Allowed
 </li>
 <li>
 Our People, Our Power
 </li>
 <li>
 The Biggest Risk is Taking no Risk at All
 
 
 </li>
 </ul>
 
 Find us at:
 
 
 
 Twitter
 
 
 Facebook
 
 
 Instagram
 
 
 Linkedin
 
 
 Glassdoor
</div>

Customer Success Team Leader - International

<div>
 At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
 
 
 This Position reports to:
 
 
 EG Service Engineering Manager
 
 
 
 Your Role: Own the Challenge
 
 
 
 <ul>
 <li>
 Provides technical support and solves problems in own expertise area via remote or on-site service in any Service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades and retrofits; end-of-life services, replacements, etc.).
 </li>
 <li>
 Investigates customer needs through professional consulting and provides technical consulting on Service solutions, and advisory service.
 </li>
 <li>
 Prepares all drawings, documents and reports to be approved by the customer representative, prepare Bill of Material to the project to meet contractual obligations.
 </li>
 <li>
 Coordinates with Manufacturing and Testing functions to ensure the technical solutions are appropriately manufactured and tested, Works to reduce the cost and improve the quality of delivery of service and projects.
 
 
 
 </li>
 </ul>
 
 What It Takes To Run What Runs The World
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in electrical engineering, with 2-3 years of relevant experience in Design Electrification and Automation
 </li>
 <li>
 Knowledge of Design MV &amp; LV switchgears, Control systems &amp; Protection, basic knowledge of technical standards (IEC 62271-200 / IEC 61439)
 </li>
 <li>
 Experience in using AutoCAD, EPLAN, SAP, knowledge in Substation SCADA systems, knowledge of ETAP is an advantage.
 </li>
 <li>
 Excellent communication and presentation skills, fluency in both spoken and written Arabic and English Language
 
 
 </li>
 </ul>
 What's in it for you
 
 
 We want you to bring your full self to work&mdash;your ideas, your energy, your ambition. You&rsquo;ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
 
 
 We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
</div>

Electrical Technical Service Engineer

Explore 1229+ Service team leader in Cairo this December. Find roles across top companies and apply now to boost your career.

1229 service team leader jobs IN Cairo

Customer Service Team Lead

IT Support Field Engineer

IT Support Field Engineer

Service Engineer

Desktop Support Engineer

Customer Success Team Leader - International

Electrical Technical Service Engineer