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assistant team leader - business partner Jobs in Cairo

assistant team leader - business partner

service team leader

Majid Al Futtaim

<div>
 
 
 JOB TITLE
 
 
 
 Customer Service Associate | MAF Properties | West Region
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The position is responsible of supervising the Customer Service Team including efficient management of the Information Desk, ensuring that all customer service-related activities are carried out in accordance with the set policies and guidelines and to the highest level of service standards.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Customer Service Operations: Oversee smooth functioning of info kiosks by staying informed on mall services, store locations, and promotional activities; step in for Customer Service Officers when needed.
 </li>
 <li>
 Team Management &amp; Grooming: Ensure the Customer Service team adheres to company grooming standards and operational policies; escalate issues as necessary.
 </li>
 <li>
 Customer Complaint Handling: Assist the Customer Service Supervisor in addressing and resolving customer complaints promptly in line with policies.
 </li>
 <li>
 Cash Handling &amp; Reconciliation: Manage daily gift card cash handling, ensure accurate reconciliation, and follow Finance protocols for deposits.
 </li>
 <li>
 Sales &amp; Inventory Targets: Achieve yearly gift card sales targets, maintain accurate stock levels, and ensure zero discrepancies in inventory and cash.
 </li>
 <li>
 Training &amp; Development: Conduct regular training and performance reviews for the Customer Service team to build capability and maintain service standards.
 </li>
 <li>
 Communication &amp; Coordination: Maintain effective communication with tenants, maintenance, and security teams to support overall mall operations.
 </li>
 <li>
 Materials &amp; Directory Management: Ensure brochures are well-stocked and tidy, and update mall directories monthly.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from a recognized university.
 </li>
 <li>
 4 to 6 years of proven experience in Customer Service, preferably within a well-established shopping center or luxury hotel environment in Egypt.
 </li>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Demonstrated experience in leading and managing teams.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Customer Service Team Leader

MADKOUR

<div>
 
 
 Job Summary:
 
 
 
 Madkour Utilites Management one of Madkour Group companies seeking to hire a highly qualified Smart
 
 Metering Team Leader
 
 who will be responsible for the installation, maintenance, and reading of smart meters (Electrical and water), ensuring efficient operation, accurate data collection, and compliance. Key responsibilities include team management and development, performance monitoring, handling escalated technical and customer queries, ensuring adherence to safety and operational standards, managing equipment, and contributing to process improvements for operational efficiency.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead and manage the smart metering team in day-to-day operations.
 </li>
 <li>
 Oversee installation, configuration, and maintenance of smart meters and related systems.
 </li>
 <li>
 Coordinate with vendors, contractors, and regulatory authorities.
 </li>
 <li>
 Monitor system performance, troubleshoot issues, and implement corrective actions.
 </li>
 <li>
 Ensure compliance with safety, cybersecurity, and utility standards.
 </li>
 <li>
 Develop training programs and provide guidance to team members.
 </li>
 <li>
 Prepare technical reports, KPIs, and project progress updates for management.
 </li>
 <li>
 Drive continuous improvement initiatives to enhance efficiency and service quality.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Electrical Engineering, Electronics, or related field.
 </li>
 <li>
 Minimum
 
 7&ndash;10 years of experience
 
 in smart metering at least
 
 3 years in a supervisory role
 
 .
 </li>
 <li>
 Strong knowledge of smart metering technologies, communication protocols, and utility systems.
 </li>
 <li>
 Experience with smart grid integration and meter data management systems (MDMS).
 </li>
 <li>
 Excellent leadership, communication, and problem-solving skills.
 </li>
 <li>
 Knowledge of regulatory requirements in the utility sector.
 </li>
 <li>
 Certifications in project management or smart grid technologies are a plus
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 If interested, please send your updated resume in a PDF format to: jobs@madkour.com.eg mentioning the job title in the e-mail subject.
 </li>
 </ul>
 
 
</div>

Metering Team Leader

Swedish Group EG

<div>
 The Technical Office Team Leader will oversee the technical office operations within our construction firm, ensuring the effective execution of project plans, compliance with industry standards, and coordination between field operations and design teams. This role is crucial in managing technical documentation, enhancing team performance, and supporting project delivery within time and budget constraints.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead and mentor the technical office team, ensuring effective collaboration and performance.
 </li>
 <li>
 Review and approve technical documents, drawings, and submissions to ensure compliance with project specifications.
 </li>
 <li>
 Coordinate with project managers and field teams to facilitate the smooth execution of construction projects.
 </li>
 <li>
 Conduct quality control checks and audits on technical outputs to maintain industry standards.
 </li>
 <li>
 Implement best practices and continuous improvement initiatives within the technical office processes.
 </li>
 <li>
 Prepare and present reports on project progress, technical issues, and team performance.
 </li>
 <li>
 Manage the allocation of resources, including personnel and tools, for technical office functions.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Architecture Engineering, interior design , or a related field.
 </li>
 <li>
 Minimum of 10 years of experience in construction project management or technical office roles.
 </li>
 <li>
 Strong understanding of construction processes, technical documentation, and industry standards.
 </li>
 <li>
 Proven leadership skills and experience managing a team in a fast-paced environment.
 </li>
 <li>
 Excellent communication and interpersonal skills for effective collaboration with stakeholders.
 </li>
 <li>
 Proficient in project management software and design tools such as AutoCAD, Revit, or similar.
 </li>
 </ul>
</div>

technical office team leader

<div>
 We are seeking a dedicated and experienced Site Team Leader (Fit-Out) to oversee our construction projects. The ideal candidate will manage and coordinate site activities while ensuring quality and safety standards are upheld. The Site Team Leader will play a pivotal role in leading a skilled team, minimizing project disruptions, and fostering a collaborative work environment to achieve project objectives.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage the on-site fit-out team to ensure project deliverables are met within budget and on schedule.
 </li>
 <li>
 Coordinate site operations, including supervising subcontractors, managing labor resources, and scheduling work sequences.
 </li>
 <li>
 Ensure compliance with health and safety regulations and promote a culture of safety on-site.
 </li>
 <li>
 Conduct regular site inspections and quality checks to maintain standards and identify areas for improvement.
 </li>
 <li>
 Liaise with project managers, architects, and clients to ensure alignment and address any concerns promptly.
 </li>
 <li>
 Prepare and manage daily site reports, progress updates, and documentation of onsite activities and issues.
 </li>
 <li>
 Facilitate effective communication among team members and stakeholders to ensure smooth workflow and project progress.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in fit-out projects within the construction industry, preferably in a leadership role.
 </li>
 <li>
 Strong knowledge of construction processes, methods, and safety regulations.
 </li>
 <li>
 Excellent leadership and team management skills with the ability to motivate and mentor teams.
 </li>
 <li>
 Strong communication and interpersonal skills for effective collaboration with clients and subcontractors.
 </li>
 <li>
 Ability to read and interpret blueprints, drawings, and specifications accurately.
 </li>
 <li>
 Experience with project management software and tools is a plus.
 </li>
 <li>
 Relevant construction certification or degree in a related field.
 </li>
 </ul>
</div>

site team leader ( fit-out)

51Talk Headquarters

<div>
 
 
 About 51Talk:
 
 
 
 51Talk is a leading global online English education platform, connecting learners with professional teachers through interactive one-on-one classes. With a mission to make quality English learning accessible and affordable, 51Talk empowers students worldwide to improve their language skills for education, career, and personal growth.Make outbound calls to potential and existing customers to promote and sell our products and sevices.
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Lead and coach a team of advisors to ensure consistent delivery of high-quality service.
 </li>
 <li>
 Monitor team performance and provide regular feedback to support skill development and continuous improvement.
 </li>
 <li>
 Oversee the implementation of SOPs and ensure service standards are met or exceeded.
 </li>
 <li>
 Analyze student progress and teaching quality data to identify trends, address issues, and optimize learning outcomes.
 </li>
 <li>
 Handle escalated cases and guide the team in delivering effective solutions and maintaining high customer satisfaction.
 </li>
 <li>
 Coordinate with cross-functional teams (e.g., Academic, Sales) to support business goals and student success.
 </li>
 <li>
 Prepare performance reports and propose service enhancements based on data and frontline insights.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above.
 </li>
 <li>
 At least 3 years of experience in customer service or education-related roles, with 1 year in a leadership or supervisory position.
 </li>
 <li>
 Professional proficiency in English in both writing and speaking.
 </li>
 <li>
 Strong leadership, communication, and problem-solving skills.
 </li>
 <li>
 Customer-focused mindset with a passion for education and team development.
 </li>
 </ul>
 
 
</div>

Customer Service Team Manager

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
 </li>
 <li>
 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
 </li>
 <li>
 Conduct calls to prospective customers to promote and sell our products and services.
 </li>
 <li>
 Handle customers&lsquo; inquiries and convert them into sales opportunities.
 </li>
 <li>
 Understand customer needs and requirements to provide appropriate solutions .
 </li>
 <li>
 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a customer service manager or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of customer relationship and sales management.
 </li>
 <li>
 Ability to motivate and drive a team to achieve targets.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Team Lead

QNB Egypt

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 2. Identify and escalate issues to Team Leader
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 4. Document all call information on the relevant systems.
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Education
 
 :
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 0-2 years of experience in the related field .
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Handling Skills and Customer Oriented Attitude
 </li>
 <li>
 Excellent Interpersonal &amp; selling skills
 </li>
 <li>
 High communication skills, especially verbal
 </li>
 <li>
 Ability to work under pressure &amp; shifts basis
 </li>
 <li>
 Good knowledge of computer and telephony Environment
 </li>
 <li>
 Fluency in Arabic and English written/spoken
 </li>
 </ul>
 
 
</div>

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