project engineer

sales engineer

planning engineer

senior software engineer

ai engineer

servicenow engineer

PaperDrop Corp.

We are hiring on behalf of our client, a leading IT services company in Dubai, for the position of Lead ServiceNow Developer (ITSM, ITOM, H&amp;S)Location: Dubai, United Arab Emirates (On-site)Full-Time PositionRole SummaryWe are seeking an experienced Lead ServiceNow Developer (ITSM, ITOM, H&amp;S) with expertise in ITSM, ITOM, and H&amp;S modules. The Lead ServiceNow Developer (ITSM, ITOM, H&amp;S) will be responsible for configuring and customizing ServiceNow H&amp;S applications while ensuring solutions align with business and architectural requirements.Key Responsibilities<ul><li>Configure and customize ServiceNow H&amp;S applications, including Incident, Hazard, Inspections, and Risk Assessments modules</li><li>Develop and enhance forms, workflows, dashboards, and notifications</li><li>Implement and manage role-based access controls (ACLs)</li><li>Collaborate with architects, business analysts, and other team members to deliver high-quality solutions</li></ul>Required Skills &amp; Qualifications<ul><li>3&ndash;6 years of hands-on ServiceNow development experience</li><li>Strong proficiency in JavaScript, Glide API, and ServiceNow Studio</li><li>Experience with Flow Designer, App Engine, and Service Portal</li><li>ServiceNow Certified System Administrator (CSA) certification required</li><li>Primary skills: ITSM, ITOM, H&amp;S</li><li>Secondary skills: JavaScript, ServiceNow scripting (Glide API)</li></ul>Job Type: Full-timePay: AED28,000.00 - AED35,000.00 per monthExperience:<ul><li>CSA: 1 year (Preferred)</li></ul>License/Certification:<ul><li>CSA Certification? (Preferred)</li></ul>

Lead ServiceNow Developer (ITSM, ITOM, H&S)

GROWTH CONSULTANT

Sr. ServiceNow Developer – 14-16 yrsRole Summary <ul><li>Configure and customize ServiceNow H&S modules ( health & Safety), ensuring alignment with architecture and business requirements.</li><li>Configure H&S applications (incident, hazard, inspections, risk assessments)</li><li>Build forms, workflows, dashboards, and notifications</li><li>Implement role-based access controls (ACLs)</li><li>Collaborate with architect and BA to deliver solutions</li></ul>

Servicenow Developer

IHS Towers

<div>Company Description 
About IHS Towers: IHS Towers is one of the largest independent owners, operators and developers of shared communications infrastructure in the world by tower count and is solely focused on the emerging markets. The company has over 37,000 towers across its seven markets, including Brazil, Cameroon, Colombia, C&ocirc;te d&rsquo;Ivoire, Nigeria, South Africa and Zambia. For more information, please visit: www.ihstowers.com 
Job Description 
<ul><li>
Design, configure, and implement ServiceNow modules and custom applications.</li><li>
Develop and maintain custom workflows, UI policies, business rules, and integrations using ServiceNow scripting (JavaScript, Glide).</li><li>
Collaborate with product managers and stakeholders to translate business requirements into technical specifications.</li><li>
Enhance UI/UX for internal users through custom widgets and portals using ServiceNow Studio and Flow Designer.</li><li>
Integrate external systems using REST/SOAP APIs and mid-server configurations.</li><li>
Maintain platform performance, security &amp; SOX compliance, and user access controls.</li><li>
Participate in upgrades, testing cycles, and documentation for continuous improvement.</li><li>
Provide technical guidance and troubleshooting for ServiceNow incidents and enhancements.</li><li>
Train and provide knowledge transfers to new members of the team.</li><li>
Support Go-live and hyper care phases.</li><li>
Does Technical Assessment of new plugins installation and configuration to setup business process</li><li>
Contribute to continuous improvement of processes, standards, agile working methodologies, and tools while ensuring adherence to coding and quality standards.</li></ul> 

Qualifications 
<ul><li>
 5 - 8 years of ServiceNow development and product delivery experience within modules/applications. Preferred ServiceNow Application expertise aligning with IHS (Telco Tower industry):</li><li>
 Experience with ServiceNow Flow Designer, App Engine Studio, Integration Hub, and Configuration Management Database (CMDB).</li><li>
Scripting in various areas (Business Rules, Client Scripts, UI Actions, Access Control Lists, Ul Policies, Portal Pages, UI Pages), Reporting and Platform Analytics Dashboards set up.</li><li>
 Strong proficiency in JavaScript, HTML, CSS, and ServiceNow Glide scripting.</li><li>
 Experience with ServiceNow modules such as ITSM, ITOM, FSM, EAM / HAM</li><li>
 Knowledge of integration protocols (REST, SOAP, JSON, XML).</li><li>
 Excellent analytical, communication, and problem-solving skills.</li><li>
 Understanding of Agile/Scrum development frameworks.</li></ul>
Ability to design scalable solutions in multi-instance environments. 
Additional Information 
We are customer focused, understanding that we continuously must surpass our customers&rsquo; expectations. We are innovative, constantly seeking new and improved ways to deliver our products and services. We act with integrity, being open and honest in everything we do. We are bold and courageous in expanding existing markets and developing new ones.
Core Values:<ul><li>
Customer Focus</li><li>
Innovation</li><li>
Integrity</li><li>
Boldness</li></ul>
Strength in Diversity, United in Success 
 
At IHS we embrace and value a diverse culture where our people learn, lead, and grow together&ndash; key to our core values. We are uniquely connected and represent over 51 nationalities across our teams. Our people are our greatest assets, and at the very heart of our business, supporting an agile and inclusive environment, focused on gender equality, growth, excellence and innovation for our customers and our communities. 
 
IHS is an equal opportunity employer, and this is central to how we attract, develop, and reward our people. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Senior Specialist, ServiceNow Product Developer

DXC Technology

Key Responsibilities:<ul> <li>Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules.</li> <li>Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations.</li> <li>Apply ITIL framework principles to optimize and align service management processes within ServiceNow.</li> <li>Manage integrations between ServiceNow and external systems to support seamless operations.</li> <li>Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices.</li> <li>Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities.</li> <li>Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.</li> </ul>Required Skills and Experience:<ul> <li>Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.</li> <li>Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.</li> <li>Experience in scripting, workflow design, and platform customization.</li> <li>Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.</li> <li>Excellent communication, stakeholder management, and problem-solving skills.</li> <li>Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.</li> <li>Bachelor s degree in Computer Science, Information Technology, or related discipline.</li> </ul>

ServiceNow Senior Technical Consultant

Platform Design and Architecture: <ul> <li>Develop and maintain the overall architectural blueprint of the ServiceNow platform.</li> <li>Ensure the platform architecture aligns with industry best practices and organizational standards.</li> <li>Design scalable and secure solutions that leverage the full capabilities of the ServiceNow platform.</li> </ul> Implementation and Integration: <ul> <li>Lead the implementation of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, and others as required.</li> <li>Oversee the integration of ServiceNow with other enterprise systems and applications.</li> <li>Ensure data consistency and integrity across the platform and integrated systems.</li> </ul> Customization and Development: <ul> <li>Oversee the customization of ServiceNow applications to meet specific business needs.</li> <li>Lead the development of custom applications and modules on the ServiceNow platform.</li> <li>Ensure all customizations and developments are properly documented and maintainable.</li> </ul> Governance and Best Practices: <ul> <li>Establish and enforce platform governance and best practices.</li> <li>Conduct regular reviews of platform performance, scalability, and security.</li> <li>Ensure compliance with relevant regulatory requirements and organizational policies.</li> </ul> Stakeholder Management: <ul> <li>Collaborate with business stakeholders to understand their needs and translate them into technical solutions.</li> <li>Provide technical guidance and support to the development and administrative teams.</li> <li>Communicate effectively with senior management and other stakeholders on platform strategy and performance.</li> </ul> Continuous Improvement: <ul> <li>Stay updated with the latest ServiceNow features, releases, and industry trends.</li> <li>Identify opportunities for process improvement and automation using the ServiceNow platform.</li> <li>Lead initiatives to enhance the user experience and overall efficiency of the platform.</li> </ul>

ServiceNow Platform Architect

Key Responsibilities: <ul> <li>Oversee the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget.</li> <li>Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts.</li> <li>Ensure adherence to ITIL and other relevant best practices in service management.</li> </ul> Client Relationship Management: <ul> <li>Serve as the primary point of contact for clients regarding ServiceNow services and support.</li> <li>Build and maintain strong relationships with clients, understanding their needs, and ensuring their satisfaction with ServiceNow services.</li> <li>Conduct regular service review meetings with clients to discuss performance, improvements, and future needs.</li> </ul> Project Management: <ul> <li>Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, and closing phases.</li> <li>Develop and maintain project plans, schedules, and budgets.</li> <li>Ensure effective communication and coordination among project stakeholders.</li> </ul> Quality Assurance and Improvement: <ul> <li>Implement and monitor quality assurance processes to ensure the delivery of high-quality ServiceNow solutions.</li> <li>Identify opportunities for service improvements and implement changes to enhance service delivery.</li> <li>Conduct post-implementation reviews and lessons learned sessions to continuously improve service delivery processes.</li> </ul> Team Leadership and Development: <ul> <li>Provide leadership, mentorship, and development opportunities to the ServiceNow delivery team.</li> <li>Conduct regular performance reviews and provide constructive feedback.</li> <li>Foster a collaborative and high-performing team culture.</li> </ul> Service Monitoring and Reporting: <ul> <li>Monitor service performance metrics and ensure adherence to Service Level Agreements (SLAs).</li> <li>Prepare and present regular service performance reports to clients and senior management.</li> <li>Proactively identify and resolve service issues to minimize disruptions and maintain service quality.</li> </ul>

ServiceNow Service Delivery Manager

We are hiring for our client, a leading organization based in Dubai, UAE who is seeking an experienced ServiceNow EHS Business Analyst and Proxy Product Owner to join their team.About the RoleThe successful candidate will act as a bridge between business stakeholders and technical teams to capture, document, and deliver Environment, Health and Safety (EHS) requirements through the ServiceNow platform. This role ensures that EHS processes and solutions are effectively designed, implemented, and optimized to meet business needs.Key Responsibilities<ul><li>Conduct workshops and meetings with EHS stakeholders to gather and validate requirements.</li><li>Document business processes, workflows, and functional requirements.</li><li>Translate business needs into detailed functional specifications and user stories.</li><li>Collaborate with development and IT teams to ensure successful ServiceNow solution delivery.</li><li>Support user acceptance testing, training, and post-go-live adoption.</li><li>Ensure EHS initiatives align with organizational digital transformation goals.</li></ul>Primary Skills<ul><li>Hands-on experience with EHS platforms such as Enablon, Sphera, or Intelex.</li><li>Strong knowledge of data visualization and reporting tools.</li></ul>Secondary Skills<ul><li>Understanding of cybersecurity and IT risk management principles.</li></ul>Required Skills and Qualifications<ul><li>Minimum five years of experience as a Business Analyst in EHS or ServiceNow implementation projects.</li><li>Knowledge of workplace safety standards such as ISO 45001, OSHA, and ISO 14001.</li><li>Excellent stakeholder engagement and documentation skills.</li><li>Experience working in Agile or Scrum delivery environments.</li></ul>Job Details<ul><li>Location: Dubai, UAE</li><li>On-site</li><li>Job Type: Full-time</li></ul>Why JoinThis is an excellent opportunity to work with a reputed organization and play a key role in driving digital transformation through innovative ServiceNow and EHS solutions.Job Type: Full-timePay: AED28,000.00 - AED35,000.00 per monthExperience:<ul><li>BA in EHS or ServiceNow implementation projects: 5 years (Preferred)</li></ul>

ServiceNow EHS Business Analyst and Proxy Product Owner

Explore 660+ Servicenow engineer in Dubai this November. Find roles across top companies and apply now to boost your career.