customer service manager

assistant sales manager

brand manager

cashier

operations manager

shop manager

Premier Services and Recruitment

<div>
 
 
 Job Title:
 
 B2C &ndash; Branded Shops Manager
 
 
 
 Contract Type:
 
 IBS
 
 
 
 Location:
 
 CFC, New Cairo
 
 
 
 Reporting to:
 
 B2C Channel Manager
 
 
 
 Position Summary:
 
 
 
 We are seeking a
 
 B2C &ndash; Branded Shops Manager
 
 to lead and expand our network of branded shops through strategic distributor management, innovative retail execution, and performance optimization. The ideal candidate is a proactive, field-oriented leader with a passion for retail excellence and customer engagement.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and grow the network of branded shops through strong distributor partnerships.
 </li>
 <li>
 Drive performance optimization across all branded shops to achieve sales and service targets.
 </li>
 <li>
 Develop and present innovative ideas and impactful initiatives to key business stakeholders and ensure successful execution.
 </li>
 <li>
 Manage contract negotiations, investment planning, and rebate execution to support sustainable network growth.
 </li>
 <li>
 Provide clear direction, targets, and continuous coaching to distributor shop teams.
 </li>
 </ul>
 
 
 Job Qualifications:
 
 
 
 
 Travel Requirements:
 
 
 <ul>
 <li>
 Must be willing to travel frequently across the republic (approx. 10 days per month outside Greater Cairo).
 </li>
 </ul>
 
 
 Industry Experience:
 
 
 <ul>
 <li>
 Preferably has experience in a similar role within the
 
 Lubricants
 
 or
 
 FMCG
 
 industries.
 </li>
 </ul>
 
 
 Language Skills:
 
 
 <ul>
 <li>
 Proficient in English (spoken and written).
 </li>
 </ul>
 
 
 Computer Skills:
 
 
 <ul>
 <li>
 Proficient in Microsoft Office (Excel, Outlook, Word).
 </li>
 <li>
 Comfortable working with field management systems/tools.
 </li>
 </ul>
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 
 Communication:
 
 Strong interpersonal and client-facing communication skills.
 </li>
 <li>
 
 Organization:
 
 Able to manage multiple tasks, prioritize effectively, and meet deadlines.
 </li>
 <li>
 
 Problem Solving:
 
 Proactive approach to identifying and resolving challenges.
 </li>
 <li>
 
 Team Collaboration:
 
 Works effectively with cross-functional teams and external partners.
 </li>
 </ul>
 
 
 Talent Targeting &ndash; Preferred Backgrounds:
 
 
 
 We welcome candidates with successful experience in expanding retail chains, particularly those from:
 
 <ul>
 <li>
 
 Tire Chains
 
 &ndash; e.g.,
 
 Fit &amp; Fix, Ghataty
 
 </li>
 <li>
 
 Grab-and-Go Shops
 
 &ndash; e.g.,
 
 Circle K, Master, Pickup
 
 </li>
 <li>
 
 Coffee Chains
 
 &ndash; e.g.,
 
 Starbucks, Coffee Lab, VASKO
 
 </li>
 <li>
 
 New Local QSR Franchises
 
 &ndash; e.g.,
 
 BRGR, Chicken Worx, Bazooka
 
 </li>
 <li>
 
 Snack Chains
 
 &ndash; e.g.,
 
 Abu Auf, Hajj Arafa
 
 </li>
 </ul>
 
 Candidates from these backgrounds may bring valuable insights into multi-branch operations, customer service standards, and rapid expansion models.
 
 
 
</div>

B2C – Branded Shops Manager

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
 </li>
 <li>
 Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
 </li>
 <li>
 Build and maintain guest experience standards in order to build strong loyalty.
 </li>
 <li>
 Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
 </li>
 <li>
 Execute and Participate in projects and community events and activities with minimal supervision.
 </li>
 <li>
 Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
 </li>
 <li>
 Team Management and Support
 </li>
 <li>
 Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
 </li>
 <li>
 Understand and communicate the organization&rsquo;s priorities to ensure team&rsquo;s alignment with Group&rsquo;s objectives
 </li>
 <li>
 Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
 </li>
 <li>
 Create and maintain schedule to ensure full coverage of the shop &fllig;oor and maintain grooming standards of the staff
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
 </li>
 <li>
 Manage VIP Guests relationships
 </li>
 <li>
 Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
 </li>
 <li>
 Operational Excellence
 </li>
 <li>
 Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand&rsquo;s VM guidelines
 </li>
 <li>
 Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
 </li>
 <li>
 Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
 </li>
 <li>
 Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 Min 5 years of Experience in Beauty, preferably in a managerial position
 </li>
 <li>
 Excellent communication and leadership skills
 </li>
 <li>
 Good English Language
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Store Supervisor - MAC Cosmetics - Mall of Egypt

Magnet

<div>
 
 
 Industry:
 
 Fashion Retail
 
 
 
 Location:
 
 Bahrain
 
 
 
 
 
 
 About the Role:
 
 
 
 We&rsquo;re hiring a talented and experienced
 
 Store Manager
 
 to join our retail operations in
 
 Bahrain
 
 . You&rsquo;ll lead a dynamic store team, drive business performance, elevate customer experience, and ensure alignment with brand and operational standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Achieve sales targets and optimize store KPIs (ATV, UPT, Conversion Rate)
 </li>
 <li>
 Manage daily store operations, staffing, scheduling, and team development
 </li>
 <li>
 Ensure stock accuracy, loss prevention, and proper stock replenishment
 </li>
 <li>
 Oversee visual merchandising and store presentation in coordination with VM team
 </li>
 <li>
 Lead by example in delivering top-tier customer service
 </li>
 <li>
 Maintain operational compliance, audit readiness, and cash management
 </li>
 <li>
 Collaborate with logistics, HR, finance, and product teams to ensure operational efficiency
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 3+ years of experience as a Store Manager in fashion retail
 </li>
 <li>
 Strong leadership, team development, and performance management skills
 </li>
 <li>
 Commercially driven with excellent understanding of retail metrics
 </li>
 <li>
 Bachelor&rsquo;s degree in business, Marketing, or related field
 </li>
 <li>
 Fluent in both Arabic and English
 </li>
 <li>
 Proficient in MS Office and POS systems
 </li>
 <li>
 Willing to relocate to Bahrain
 </li>
 </ul>
</div>

Store Manager – Fashion Retail | Bahrain

<div>
 
 
 Industry:
 
 Fashion Retail
 
 
 
 Location:
 
 Kuwait
 
 
 
 
 
 
 About the Role:
 
 
 
 We&rsquo;re hiring a talented and experienced
 
 Store Manager
 
 to join our retail operations in
 
 Kuwait
 
 . You&rsquo;ll lead a dynamic store team, drive business performance, elevate customer experience, and ensure alignment with brand and operational standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Achieve sales targets and optimize store KPIs (ATV, UPT, Conversion Rate)
 </li>
 <li>
 Manage daily store operations, staffing, scheduling, and team development
 </li>
 <li>
 Ensure stock accuracy, loss prevention, and proper stock replenishment
 </li>
 <li>
 Oversee visual merchandising and store presentation in coordination with VM team
 </li>
 <li>
 Lead by example in delivering top-tier customer service
 </li>
 <li>
 Maintain operational compliance, audit readiness, and cash management
 </li>
 <li>
 Collaborate with logistics, HR, finance, and product teams to ensure operational efficiency
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 3+ years of experience as a Store Manager in fashion retail
 </li>
 <li>
 Strong leadership, team development, and performance management skills
 </li>
 <li>
 Commercially driven with excellent understanding of retail metrics
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or related field
 </li>
 <li>
 Fluent in both Arabic and English
 </li>
 <li>
 Proficient in MS Office and POS systems
 </li>
 <li>
 Willing to relocate to Kuwait
 </li>
 </ul>
</div>

Store Manager – Fashion Retail | Kuwait

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Handling purchasing and receiving from Issuing PO&rsquo;s and collect Invoices
 </li>
 <li>
 Report staff performance to the operations manager
 </li>
 <li>
 Contribute and add new menu items regularly with the operations manager.
 </li>
 <li>
 Develop and motivate team members through identify certain KPI&rsquo;s and targets.
 </li>
 <li>
 Implement loss/risk prevention to minimize shrinkage and wastages.
 </li>
 <li>
 Handle compliance with food and beverage hygiene policies and procedures.
 </li>
 <li>
 Manage training of baristas.
 </li>
 <li>
 Be &ldquo;on-call&rdquo; with the responsibility to respond to problems or fill-in when needed.
 </li>
 <li>
 solve problems and make decisions that benefit the business within his work scope.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent communication and teaching skills
 </li>
 <li>
 Proactive approach to problem-solving and staff management
 </li>
 <li>
 Superior leadership capabilities
 </li>
 <li>
 Ability to work well within groups
 </li>
 <li>
 At least 5 years of experience in the coffee industry
 </li>
 <li>
 Be a model barista, both as far as bar skills, customer service and enthusiasm to share knowledge
 </li>
 <li>
 Detail-oriented 8. Previous management experience is a must .
 </li>
 </ul>
</div>

Specialist Coffee Operations

ABEC

<div>
 
 Company Description
 
 
 
 Established in 1989, ABEC was restructured in 2020 to deliver innovative buildings efficiently and provide full integrated construction service. The company had a wide history of construction projects in various industries in the past, which now decided to take a different route focusing on specific types of buildings.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Prepares periodic reports regarding the function activities and achievements
 </li>
 <li>
 Participate in the periodic meetings with direct manager ensure that priorities are clear and the workflow is running smoothly as per agreed plans at the beginning of each year.
 </li>
 <li>
 Study project contract documents (time schedule, project design drawings, BOQ, etc.)
 </li>
 <li>
 Prepare the shop drawing for construction projects
 </li>
 <li>
 Study and prepares requests for information (RFIs) for all missing, unclear, conflicting or other technical matters that may arise during construction
 </li>
 <li>
 Review subcontractors' shop drawings and design drawing as well as outsourced drawings and coordinate their approval process with the project consultant
 </li>
 <li>
 Review BIM model and ensure quality to Owner&rsquo;s standard
 </li>
 <li>
 Coordinate with Surveying team to provide them with all the information about land and any site measurement required
 </li>
 <li>
 Participate in solving/reporting any unexpected technical issues, and other problems that may arise during construction to the direct manager for discussion and provide proper solution timely
 </li>
 <li>
 Prepare as-built drawings at the end of the project and hands over to the project consultant
 </li>
 <li>
 Prepare sub-contractors periodically , Qs ,invoices and compares it according to the project budget
 </li>
 <li>
 Prepare materials cut off list, procurement plan and analyze technical &amp; financial offers
 </li>
 <li>
 Study and review all tender documents received by business unit including instructions to tenders, contract general and special conditions, specifications, drawings and preparing BOQ
 </li>
 <li>
 Participate in value engineering workshops
 </li>
 <li>
 Participate in strategy workshops and actively contribute innovative solutions
 </li>
 <li>
 Support the department development activities
 </li>
 <li>
 Prepare and submit Project Documents such as and not limited to IR,MIR,CPR,Casting table ,steel table.
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Bachelor Degree of Civil Engineering
 </li>
 <li>
 From 4:7 years Experience
 </li>
 <li>
 Very Good English &amp; Arabic, other language is an asset
 </li>
 <li>
 Knowledge of construction materials and methods, CAD, design analysis and modern structural systems.
 </li>
 <li>
 Professional knowledge in Construction, methods, and applications
 </li>
 <li>
 Computer skills and knowledge of relevant software (MS Office- Autocad-Revit &ndash; Navis work is preferred -Auto rebar or equivalent-cut optimization &ndash;Primavera is preferred)
 </li>
 </ul>
</div>

Senior Technical Office Civil / Structure Engineer

Al-Futtaim Automotive

<div>
 
 Job Requisition ID:
 
 170805
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview Of The Role
 
 
 
 The
 
 Store Manager
 
 is responsible for the overall operational performance of the store, driving strategic decision-making to ensure the store meets its sales, customer service, and operational goals. The role combines leadership with hands-on management, ensuring a high standard of store performance, compliance with company policies, and an exceptional customer experience. The
 
 Store Manager
 
 will lead the team in maintaining operational efficiency, improving sales performance, and upholding store standards, all while fostering a positive and engaging environment for both staff and customers.
 
 
 
 What you will do: -
 
 
 
 
 Description Of Accountability
 
 
 
 
 Drive store sales and profit
 
 
 
 <ul>
 <li>
 Develop and execute strategies to meet and exceed sales targets and profitability goals for the store.
 </li>
 <li>
 Monitor daily and weekly sales performance, adjusting strategies based on customer demand, competitor activity, and market trends.
 </li>
 <li>
 Maximize sales opportunities through effective product placement, promotions, and upselling techniques.
 </li>
 <li>
 Constantly review sales performance and key performance indicators to identify opportunities for sales growth.
 </li>
 <li>
 Ensure efficient inventory management to minimize stock-outs and overstock situations that could impact sales.
 
 
 </li>
 </ul>
 
 Develop a Strong and Engaged Team
 
 
 
 <ul>
 <li>
 Lead, motivate, and coach a high-performing store team, fostering a positive and inclusive workplace culture.
 </li>
 <li>
 Recruit, train, and onboard new team members, ensuring they are well-equipped to perform their roles effectively.
 </li>
 <li>
 Conduct regular performance reviews, providing feedback, recognition, and professional development opportunities to team members.
 </li>
 <li>
 Identify and develop high-potential staff members for future leadership roles within the organization.
 
 
 </li>
 </ul>
 
 Deliver High Level of Customer services
 
 
 
 <ul>
 <li>
 Set a high standard for customer service, ensuring that all team members provide exceptional service that aligns with the brand&rsquo;s values.
 </li>
 <li>
 Address customer complaints and concerns promptly, ensuring issues are resolved in a positive and professional manner.
 </li>
 <li>
 Ensure the store environment is welcoming and customer-friendly, with staff always ready to assist and engage customers.
 </li>
 <li>
 Implement customer feedback mechanisms to continuously improve service quality and customer satisfaction
 
 
 </li>
 </ul>
 
 Drive Operational &amp; Service Excellence
 
 
 
 <ul>
 <li>
 Oversee day-to-day store operations, ensuring tasks such as stock replenishment, cash handling, and store maintenance are carried out efficiently.
 </li>
 <li>
 Ensure all operational processes are in place, from inventory management to health and safety procedures.
 </li>
 <li>
 Ensure all trading and safely processes and practices are embedded within the daily routine of the team.
 </li>
 <li>
 Maintain the highest level of service excellence by training the team on operational best practices and troubleshooting operational issues
 
 
 </li>
 </ul>
 
 Deliver excellent visual standards
 
 
 
 <ul>
 <li>
 Ensure the store meets visual merchandising standards, ensuring product displays are clean, attractive, and aligned with brand guidelines.
 </li>
 <li>
 Regularly check the store&rsquo;s visual presentation to ensure it&rsquo;s up-to-date and optimized for customer engagement.
 </li>
 <li>
 Collaborate with the VM team to ensure that in-store displays reflect seasonal trends, promotions, and sales target
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Able to handle Complexity
 </li>
 <li>
 Excellent Planning and Organizing Skills
 </li>
 <li>
 Attention to Detail
 </li>
 <li>
 Product Confident
 </li>
 <li>
 Good Communicator
 </li>
 <li>
 Optimistic Attitude
 </li>
 <li>
 Knowledge of SAP an additional advantage
 
 
 </li>
 </ul>
 
 What Equips You For The Role
 
 
 
 <ul>
 <li>
 Degree with at least 5-6 years retail experience managing store in an operational/administrative role.
 </li>
 <li>
 Experience in implementing successful sales strategies and tactics with Proven Track Record of Sales and Profitability Achievement.
 </li>
 <li>
 Effective communication and interpersonal skills to effectively engage with team members at all levels
 </li>
 <li>
 Demonstrated commitment to putting the customer first, Ability to resolve customer issues and delivering outstanding service.
 </li>
 <li>
 Strong organizational and problem-solving skills to manage complex operational challenges effectively.
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

Store Manager | Retail | Marks & Spencer | Mall of Egypt | Egypt

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