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customer service representative Jobs in Cairo Egypt

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business development manager

software sales representative

Qureos

Job Description We are seeking a highly motivated and results-driven Sales Development Representative to join our dynamic sales team. In this role, you will be responsible for identifying and qualifying potential leads, building relationships with key decision-makers, and ultimately driving new business for Qureos. Key Responsibilities: - Conduct market research and identify potential leads - Reach out to prospects through cold calling, email campaigns, and social media - Build and maintain relationships with key decision-makers - Qualify leads and schedule meetings for the sales team - Collaborate with the sales team to develop targeted strategies for lead generation - Follow up with prospects to nurture relationships and move them through the sales funnel - Keep accurate records of all communication with leads in our CRM system - Provide regular updates and reports on your performance and progress to the sales manager Qualifications: - Bachelor's degree in Business, Marketing, or a related field - 1-5 years of experience in sales or business development, preferably in the software industry - Proven track record of meeting or exceeding sales targets - Excellent communication and interpersonal skills - Strong negotiation and persuasion abilities - Self-motivated and able to work independently - Familiarity with CRM software and lead generation strategies - Willingness to learn and adapt to new technologies and market trends What We Offer: - Competitive salary and commission structure - Comprehensive training and career development opportunities - Positive and supportive work environment - Opportunity for growth and advancement within the company - Attractive benefits package including health insurance, retirement plans, and more If you are a driven and ambitious individual with a passion for sales and technology, we want to hear from you! Join our team at Qureos and be a part of our exciting journey to revolutionize the industry. Apply now and take the first step towards a rewarding career.

Sales Development Representative

Concentrix

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at Fifth settlement, New Cairo site!
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Work location: Fifth settlement, New Cairo, Egypt
 
 
 
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 
 
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 <li>
 Free online courses.
 </li>
 </ul>
</div>

Customer Service Specialist

PepsiCo

<div>
 
 Overview
 
 
 
 As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distributor Management reporting. Responsible to train and, lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including monthly sales targets, on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.
 </li>
 <li>
 Review distributor and customer dashboards (Claims data, incentives, D&amp;A)
 </li>
 <li>
 Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
 </li>
 <li>
 Drive and supporting continuous process improvement and standardization in order to increase efficiency
 </li>
 <li>
 Report performance on Customer/Distributor Management order to Markets/Cluster to the Capability and Sales Lead
 </li>
 <li>
 Participate in regular operational review calls with Business Partners and Business Leaders
 </li>
 <li>
 Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
 </li>
 <li>
 Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action
 </li>
 <li>
 Discuss team performance with management and make recommendations for team development and succession planning
 </li>
 <li>
 Maintain relationship with client and key business stakeholders
 </li>
 <li>
 Manage team&rsquo;s scope, workload and ad hoc requests
 </li>
 <li>
 Act as a point of contact for and BU sales teams and multi-function business leaders
 </li>
 <li>
 Ongoing training of team members
 </li>
 <li>
 Identify and resolve recurring performance problems and improvement opportunities
 </li>
 <li>
 Train, coach, and direct both the own team and members of other capability teams to insure continuous improvement in processes and functions
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Sales/Sales Operations/Supply Chain/Logistics
 </li>
 <li>
 Previous experience as a people leader and direct people management is a must
 </li>
 <li>
 3-5 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
 </li>
 <li>
 Bachelor&rsquo;s degree in a relevant discipline
 </li>
 <li>
 Ability to provide superior customer service
 </li>
 <li>
 Best-in-class time management skills, ability to multitask, set priorities, and plan
 </li>
 <li>
 Strong use of influencing skills to gain alignment
 </li>
 <li>
 SAP &amp; PBI basic knowledge
 
 
 </li>
 </ul>
 Differentiating Competencies Required
 
 
 <ul>
 <li>
 Towering strength in O2C processes, ways of working, and systems
 </li>
 <li>
 Strong reporting analytical skills
 </li>
 <li>
 Leans Six Sigma &amp; Process Improvement awareness
 </li>
 <li>
 Excellent communication skills (English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner
 </li>
 <li>
 Be flexible, organized and able to handle competing priorities
 </li>
 <li>
 Organization effectiveness
 </li>
 </ul>
</div>

Order Management Analyst

Red Bull

<div>
 The Business Development Manager at Red Bull Egypt is a senior, strategic role that drives the company&rsquo;s commercial initiatives and long-term growth. Reporting directly to the Sales Director, the Business Development Manager will lead all Route to Market (RTM) projects, optimize distribution partner performance, and ensure consistent sales strategies across regions &amp; channels. This role is responsible for developing data-driven insights to identify growth opportunities, streamline operations, and enhance overall sales performance.
 
 
 The Business Development Manager will be responsible for the data-driven analysis to identifying trends and gaps and developing actionable strategies to capitalize on market opportunities.
 
 
 The role also involves significant business development functions, including identifying new market opportunities, conducting competitive analysis, and collaborating with senior management to implement strategic initiatives. This position requires a dynamic leader who can effectively communicate insights, influence cross-functional teams, with a growth mindset to continue driving growth and data-driven decision-making.
 
 
 The role carries strong commercial accountability, with a clear mandate to drive sustainable revenue growth, improve Route to Market efficiency, and enhance distribution partner profitability while supporting Red Bull Egypt&rsquo;s long-term growth ambitions.
 
 
 
 All the responsibilities we'll trust you with:
 
 
 
 
 Route to Market (RTM) Strategy &amp; Management
 
 
 
 Develop and implement different RTM strategies tailored to each region/channels' market dynamics, ensuring highest penetration, best service levels and growth. Analyze current RTM models to identify inefficiencies and opportunities for improvement, leveraging data analytics to drive decision-making. Collaborate with regional sales managers and distribution partners to design and execute RTM plans that align with Red Bull&rsquo;s strategic goals. Establish and monitor key performance indicators (KPIs) to evaluate the effectiveness of RTM initiatives, adjusting strategies as necessary to achieve desired outcomes. Lead the integration of digital tools and technologies to enhance RTM processes, including CRM systems, route optimization software, and mobile sales applications. Conduct regular market visits and field assessments to gain firsthand insights into market conditions, customer behaviors, and competitive activities. Develop and maintain strong relationships with distribution partners, ensuring they have the resources and support needed to execute RTM strategies effectively. Provide training and development programs for sales teams and distribution partners to enhance their understanding and execution of RTM strategies. Monitor and report on RTM performance, providing detailed analyses and recommendations to senior management. Own and continuously optimize RTM cost-to-serve models to balance growth, service levels, and profitability. Partner with Finance to assess distributor economics, margin structures, and investment requirements. Support commercial decision-making through scenario modeling and financial impact assessments.
 
 
 
 Performance &amp; Insights Management
 
 
 
 Oversee the analysis of sales data to identify trends, opportunities, and areas for improvement across all channels and regions. Lead the development and maintenance of dashboards and reports that provide clear, actionable insights to the sales team and leadership team. Ensure the establishment and tracking of key performance indicators (KPIs) for distribution partners, wholesalers and strategic customers aligning them with Red Bull&rsquo;s strategic objectives. Conduct regular performance reviews for distribution partners &amp; strategic customers, providing feedback and guidance to drive growth. Provide actionable recommendations to sales team and leadership team.
 
 
 
 Cross-Functional Collaboration &amp; Governance
 
 
 
 Act as the key commercial interface between Sales, Marketing, Finance, and Supply Chain to ensure aligned execution. Partner with Supply Chain to optimize availability, service levels, and productivity. Establish clear governance frameworks for RTM decision-making, performance reviews, and escalation. Lead cross-functional project teams to deliver strategic initiatives
 
 
 
 Business Development &amp; Strategic Initiatives
 
 
 
 Identify and evaluate potential opportunities to drive growth and market share, including potential new channels &amp; strategic partnerships. Work with senior management to develop and implement initiatives that align with overall company strategic objectives. Develop and implement processes to continuously improve sales performance and efficiencies. Conduct training sessions to enhance the skills and capabilities of the Off Premise team. Promote a culture of data-driven decision-making and continuous improvement. Utilize data analytics to identify gaps in performance and recommend actionable plans. Drive the adoption of best practices across the sales organization
 
 
 
 Your areas of knowledge and expertise that matter most for this role:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, Economics, Data Science, or a related field.
 </li>
 <li>
 Minimum of 6-8 years of experience in sales, business intelligence, sales analysis, or business development, preferably within the FMCG sector.
 </li>
 <li>
 Proven experience working with distributors or indirect sales models.
 </li>
 <li>
 Strong understanding of FMCG RTM economics and trade investment models.
 </li>
 <li>
 Experience leading cross-functional or transformation projects is a strong plus.
 </li>
 <li>
 Proven experience in managing and optimizing Route to Market strategies and distribution partner performance.
 </li>
 <li>
 Excellent project management skills with the ability to lead multiple initiatives simultaneously.
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to influence and collaborate with cross-functional teams.
 </li>
 <li>
 Experience in training and developing sales teams or front-liners
 </li>
 <li>
 Entrepreneurial mindset with strong ownership mentality
 </li>
 <li>
 Ability to challenge the status quo and drive change
 </li>
 <li>
 Comfortable operating between strategy and hands-on execution
 </li>
 <li>
 Strong influencing skills without direct authority
 </li>
 <li>
 High learning agility and curiosity
 </li>
 </ul>
</div>

Business Development Manager

<div>
 
 Job Title:
 
 
 Customer Service - Travel Vacancies
 
 
 
 
 
 Job Description:
 
 
 Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support Representative at Concentrix!
 
 
 
 
 
 Benefits :
 
 
 - Transportation Provided
 
 
 - Social &amp; Medical insurance
 
 
 - Immediately Hiring
 
 
 - Night &amp; Overnight Shifts Allowance
 
 
 - 24/7 Shifts
 
 
 -Competitive Salary
 
 
 
 
 
 Requirements :
 
 
 - GRADs only
 
 
 - English level B2 or above is a MUST
 
 
 - Ready to start immediately
 
</div>

Customer Service - Travel Vacancy

Mondelēz International

<div>
 
 Job Description
 
 
 
 
 Are You Ready to Make It Happen at Mondel&emacr;z International?
 
 
 
 
 Join our Mission to Lead the Future of Snacking. Make It with Pride.
 
 
 
 <ul>
 <li>
 The Category Manager role supports AMEA&rsquo;s Category growth agenda, ensuring Category First thinking is applied within the business and at the forefront of customer partnerships.
 </li>
 <li>
 Category Growth is a key pillar within the Growth Wheel framework, linking insights to Mondelez&rsquo;s commercial strategies
 </li>
 <li>
 This position (reporting to the Head of Category Strategy and Customer Engagement AMEA) is critical to building organizational capability in developing and executing Category Growth Strategies and partnering with retail customers across the Asia, Middle East &amp; Africa (AMEA) region, spanning some 20+ markets.
 
 
 
 </li>
 </ul>
 
 How You Will Contribute
 
 
 
 You will:
 
 
 <ul>
 <li>
 Support Head of Category Strategy and Customer Engagement in facilitating Category Growth Strategy workshops, guiding markets to unearth drivers and gain alignment
 </li>
 <li>
 Ensure market strategies are grounded in insight, leveraging consumer, category and shopper data available. Partner with the insights team to maximize our understanding of the category fundamentals
 </li>
 <li>
 Help markets translate Category Growth Strategies into 6P activations - Proposition, Product, Promotion, Placement, Promotion, Pricing, leading to impactful executions in the market
 </li>
 <li>
 Support growth opportunities sizing, coaching markets on how to utilize data and assumptions to compute an opportunity
 </li>
 <li>
 Elevate Category management capability, training markets to optimize category performance using best-in-class principles
 </li>
 <li>
 Upskill markets in customer partnership management leveraging the Mondel&emacr;z Joint Value Creation Framework
 </li>
 <li>
 Elevate AMEA&rsquo;s Advantage Group Survey process &ndash; ensuring markets are developing robust Action plans to action feedback. Collate and summarize report findings.
 </li>
 <li>
 Facilitate knowledge sharing amongst the markets.
 
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 A desire to drive your future and accelerate your career and the following experience and knowledge:
 
 
 <ul>
 <li>
 Strong track record of success in FMCG - cross functional exposure across sales, category /CP&amp;A, RGM and marketing highly beneficial
 </li>
 <li>
 Comprehensive understanding of Category Management principles
 </li>
 <li>
 Adept at facilitating cross-functional workshops and presenting to large teams
 </li>
 <li>
 Experience building Category Growth Strategies &ndash; from insight through to execution
 </li>
 <li>
 Experience working with consumer, category and shopper data from agencies like Nielsen, Kantar, Spaceman/Blue Yonder/JDA
 </li>
 <li>
 Demonstrated abilities in analytics and problem solving with strong commercial acumen
 </li>
 <li>
 Excellent communication skills (verbal &amp; written) and advanced influencing skills
 </li>
 <li>
 Advanced project management skills
 </li>
 <li>
 Regional experience is highly regarded
 
 
 
 </li>
 </ul>
 
 Experience &amp; Qualification Required:
 
 
 
 <ul>
 <li>
 At least 8 years of work experience within FMCG businesses, across commercial sales, marketing, insights, strategy or category roles.
 </li>
 <li>
 Full time MBA/PGDM from a premier institute is mandatory
 </li>
 <li>
 Experience building long term Category strategies, influencing internal decision making as well as customers
 </li>
 <li>
 Experience with Spaceplanning software, Nielsen, Euromonitor is preferred
 
 
 
 </li>
 </ul>
 
 What extra ingredients you will bring:
 
 
 
 
 Leadership Competencies -
 
 
 
 <ul>
 <li>
 Drive for results
 </li>
 <li>
 Commercial acumen
 </li>
 <li>
 Time management
 </li>
 <li>
 Integrity &amp; trust
 </li>
 <li>
 Interpersonal savvy
 </li>
 <li>
 Peer relationships
 </li>
 <li>
 Problem solving mindset
 </li>
 <li>
 Action orientated
 
 
 
 </li>
 </ul>
 Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy
 
 
 
 Business Unit Summary
 
 
 
 Headquartered in Singapore, Mondel&emacr;z International&rsquo;s Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondel&emacr;z International in the AMEA region is the proud maker of global and local iconic brands such as
 
 Oreo
 
 and
 
 belVita
 
 biscuits,
 
 Kinh Do
 
 mooncakes,
 
 Cadbury, Cadbury Dairy Milk
 
 and
 
 Milka
 
 chocolate,
 
 Halls
 
 candy,
 
 Stride
 
 gum,
 
 Tang
 
 powdered beverage and
 
 Philadelphia
 
 cheese. We are also proud to be named a Top Employer in many of our markets.
 
 
 Mondel&emacr;z International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
 
 
 
 Job Type
 
 
 
 Regular
 
 
 Category Planning &amp; Activation
 
 
 Sales
</div>

ETIC, Full stack developer (Python) - Manager

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