associate technical client support Jobs in Islamabad

associate technical client support

business analyst

data analyst

salesforce business analyst Jobs in Islamabad

salesforce business analyst

client systems technical support administrator Jobs in Islamabad

client systems technical support administrator

software support analyst

Contour Software

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  Software Support Analyst
  <br/>
  <br/>
 </strong>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 Ibcos Computers Ltd is the UK's leading provider of Dealership Management Software to the Agricultural, Construction and Ground Care industries. We help Dealers manage all areas of the business operations from parts and service, through sales and finance, with innovative solutions to achieve their business objectives.
 <br/>
 <br/>
 <strong>
  Division Link
 </strong>
 : https://www.ibcos.co.uk/
 <br/>
 <br/>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 We are looking to hire a
 <strong>
  Software Support Analyst
 </strong>
 to work as part of a team of Analysts supporting our customer base throughout the UK, Ireland and South Africa. Customer support is via telephone, email and ticket portal so good verbal and written communication is crucial for the role.
 <br/>
 <br/>
 You will learn the Gold Dealer Management System including areas such as Parts Management, Machine Inventory and Accounting functions. You will assist customers with their general use of the software, be proactive in problem solving, identify and report defects and create Knowledge Base articles for common processes.
 <br/>
 <br/>
 This role will suit someone who has a customer centric approach, can problem solve, enjoys learning software and is a team player. A technical background may be an advantage but is not a prerequisite for the role.
 <br/>
 <br/>
 The candidates will work out of the Contour Software Islamabad office, as part of the resource-center team, an extension of the onshore team.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide telephone, email and ticket portal software support to the customer base
  </li>
  <li>
   Investigate and resolve queries within your sphere of responsibility
  </li>
  <li>
   Escalate more complex queries and issues to colleagues as required
  </li>
  <li>
   Continually develop knowledge of the entire software system and keep up to date with newly released software
  </li>
  <li>
   Work with other members of the Software Support team to achieve high standards of service and customer satisfaction
  </li>
  <li>
   Contribute to continuous improvement of the support call management process
  </li>
  <li>
   Identify underlying causes of recurring software issues
  </li>
  <li>
   Strong in setting customer expectations and ability to handle basic complaints
  </li>
  <li>
   Review existing and contribute new articles to the Knowledge Base
  </li>
  <li>
   Become involved in ad-hoc tasks as required
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements (Knowledge, Skills &amp; Abilities)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Accounting highly preferred, as many customer issues involve the software&rsquo;s accounting functionality (general ledger, AP, AR, invoicing, credits, reversals, etc.)
  </li>
  <li>
   Excellent and fluent English communication skills (spoken and written). Experience studying or working in an English speaking environment.
  </li>
  <li>
   A people&rsquo;s person: you can build rapport with people and conversate freely while helping them with issue resolution.
  </li>
  <li>
   World-class customer service: you love delighting customers and helping them succeed with our products.
  </li>
  <li>
   Great storytelling: you understand that how you deliver feedback makes (or breaks) the customer experience.
  </li>
  <li>
   Empathy: this comes second nature to you. You understand the importance of our client&rsquo;s issues and why it matters to them and us.
  </li>
  <li>
   Collaborative: you love working as a team, helping everyone around you, and raising your hand when you need help in turn.
  </li>
  <li>
   Multitasking: you can wear multiple hates hats at the same time and be involved in multiple tasks to advocate the &lsquo;Client First&rsquo; approach.
  </li>
  <li>
   Self-teaching: independent learner that ill take the initiative to learn our software and basic troubleshooting based on calls and resources available.
  </li>
  <li>
   Tech savvy: Able to learn or existing knowledge of general technical troubleshooting (e.g., printer issues)
  </li>
  <li>
   Bright, reliable and dependable with a strong work ethic and drive to exceed expectations
  </li>
  <li>
   Collaborative approach and ability to work well with others both locally and via messaging tools
  </li>
  <li>
   Experience in working on a support desk (Desired)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Good To Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A general understanding of system architecture including databases, applications and any knowledge of ODBC, SQL and Power BI
  </li>
  <li>
   Technical knowledge of Linux Operating systems and Azure cloud hosting
  </li>
  <li>
   of accounts and finance functions in a business environment
  </li>
  <li>
   Experience of ERP systems and their related technical environment
  </li>
  <li>
   Experience in working with CRM systems
  </li>
  <li>
   Experience in the agricultural, construction or garden machinery industry would be an advantage
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Shift
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   (Monday &ndash; Friday) &ndash; 8.30 AM &ndash; 5:00 PM UK Time &ndash; 12.30 PM to 9 PM Pakistan Time (March to Oct)*
  </li>
  <li>
   (Monday &ndash; Friday) &ndash; 8.30 AM &ndash; 5:00 PM UK Time &ndash; 1.30 PM to 10 PM Pakistan Time (Oct to March)*
  </li>
  <li>
   In line with UK Daylight Saving Hours
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Software Support Analyst

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
Software Support Analyst</div><div>
The Division<br>
Ibcos Computers Ltd is the UK's leading provider of Dealership Management Software to the Agricultural, Construction and Ground Care industries. We help Dealers manage all areas of the business operations from parts and service, through sales and finance, with innovative solutions to achieve their business objectives.</div><div>
Division Link: <div>https://www.ibcos.co.uk/</div></div><div></div><div>
The Position</div><div>
We are looking to hire a Software Support Analyst to work as part of a team of Analysts supporting our customer base throughout the UK, Ireland and South Africa. Customer support is via telephone, email and ticket portal so good verbal and written communication is crucial for the role.</div><div>
You will learn the Gold Dealer Management System including areas such as Parts Management, Machine Inventory and Accounting functions. You will assist customers with their general use of the software, be proactive in problem solving, identify and report defects and create Knowledge Base articles for common processes.</div><div>
This role will suit someone who has a customer centric approach, can problem solve, enjoys learning software and is a team player. A technical background may be an advantage but is not a prerequisite for the role.</div><div></div><div>
The candidates will work out of the Contour Software Islamabad office, as part of the resource-center team, an extension of the onshore team.</div><div></div><div>
Responsibilities</div><ul><li>
Provide telephone, email and ticket portal software support to the customer base</li><li>
Investigate and resolve queries within your sphere of responsibility</li><li>
Escalate more complex queries and issues to colleagues as required</li><li>
Continually develop knowledge of the entire software system and keep up to date with newly released software</li><li>
Work with other members of the Software Support team to achieve high standards of service and customer satisfaction</li><li>
Contribute to continuous improvement of the support call management process</li><li>
Identify underlying causes of recurring software issues</li><li>
Strong in setting customer expectations and ability to handle basic complaints</li><li>
Review existing and contribute new articles to the Knowledge Base</li><li>
Become involved in ad-hoc tasks as required</li></ul><div></div><div>
Requirements (Knowledge, Skills &amp; Abilities)</div><ul><li>
Bachelor&rsquo;s degree in Accounting highly preferred, as many customer issues involve the software&rsquo;s accounting functionality (general ledger, AP, AR, invoicing, credits, reversals, etc.)</li><li>
Excellent and fluent English communication skills (spoken and written). Experience studying or working in an English speaking environment.</li><li>
A people&rsquo;s person: you can build rapport with people and conversate freely while helping them with issue resolution.</li><li>
World-class customer service: you love delighting customers and helping them succeed with our products.</li><li>
Great storytelling: you understand that how you deliver feedback makes (or breaks) the customer experience.</li><li>
Empathy: this comes second nature to you. You understand the importance of our client&rsquo;s issues and why it matters to them and us.</li><li>
Collaborative: you love working as a team, helping everyone around you, and raising your hand when you need help in turn.</li><li>
Multitasking: you can wear multiple hates hats at the same time and be involved in multiple tasks to advocate the &lsquo;Client First&rsquo; approach.</li><li>
Self-teaching: independent learner that ill take the initiative to learn our software and basic troubleshooting based on calls and resources available.</li><li>
Tech savvy: Able to learn or existing knowledge of general technical troubleshooting (e.g., printer issues)</li><li>
Bright, reliable and dependable with a strong work ethic and drive to exceed expectations</li><li>
Collaborative approach and ability to work well with others both locally and via messaging tools</li><li>
Experience in working on a support desk (Desired)</li></ul><div></div><div>
Good To Have:</div><ul><li>
A general understanding of system architecture including databases, applications and any knowledge of ODBC, SQL and Power BI</li><li>
Technical knowledge of Linux Operating systems and Azure cloud hosting</li><li>
of accounts and finance functions in a business environment</li><li>
Experience of ERP systems and their related technical environment</li><li>
Experience in working with CRM systems</li><li>
Experience in the agricultural, construction or garden machinery industry would be an advantage</li></ul><div></div><div>
Work Shift</div><ul><li>
(Monday &ndash; Friday) &ndash; 8.30 AM &ndash; 5:00 PM UK Time &ndash; 12.30 PM to 9 PM Pakistan Time (March to Oct)*</li><li>
(Monday &ndash; Friday) &ndash; 8.30 AM &ndash; 5:00 PM UK Time &ndash; 1.30 PM to 10 PM Pakistan Time (Oct to March)*</li></ul><ul><li>In line with UK Daylight Saving Hours</li></ul><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Almaymaar

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  Almaymaar specializes in showcasing the finest real estate across Pakistan. Our expertise allows us to adapt to the constant changes in the real estate market, ensuring a smooth and stress-free buying and selling experience. We are committed to providing exceptional services and insights that cater to the evolving needs of our clients.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  This is a full-time on-site role for a Senior Research Analyst located in Islamabad. The Senior Research Analyst will be responsible for conducting market research, analyzing data, and providing insights to support strategic decision-making. Day-to-day tasks will include gathering and interpreting various data sources, preparing detailed reports, and communicating findings effectively.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Strong Analytical Skills and proficiency in Statistics
  </li>
  <li>
   5-6 years experience in Market Research and Research methodologies
  </li>
  <li>
   Excellent Communication skills, both written and verbal
  </li>
  <li>
   Ability to work independently and as part of a team
  </li>
  <li>
   Advanced degree in relevant field like Economics, Statistics, or Market Research is a plus
  </li>
  <li>
   Proficiency in data analysis tools and software is highly desirable
  </li>
 </ul>
</div>


Senior Research Analyst

Confiz

<div><p>We are seeking a <b>Technical Business Analyst</b> with over 4 years of professional experience to work on <b>digital platforms</b>, specializing in <b>web and mobile applications</b>. This role requires to be onsite 5 days a week</p>
<p><b>Responsibilities:</b></p>
<ul><li>Gather, analyze, and document business requirements for web and app projects.</li>
<li>Collaborate with cross-functional teams including developers, designers, and QA to ensure project alignment.</li>
<li>Develop technical and functional documentation such as SRS (Software Requirements Specifications) and FSDs (Functional Specification Documents).</li>
<li>Engage with stakeholders to understand needs, manage expectations, and ensure successful delivery.</li>
<li>Translate business needs into functional specifications and user stories.</li>
<li>Support UAT and ensure solutions meet business objectives.</li>
</ul>
<p><b>Requirements:</b></p>
<ul><li>Minimum 4 years of experience as a Business Analyst, preferably in digital/web/app environments.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>Proven track record of working effectively in a team-oriented environment.</li>
<li>Familiarity with Agile/Scrum methodologies is a plus.</li>
<li>Experience with working with JIRA</li>
</ul>
<p>We have a global team of amazing individuals working on highly innovative enterprise projects &amp; products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast growth fintech, and multiple Silicon Valley startups.</p>
<p>What makes Confiz stand out is our focus on processes and culture. Confiz is <b>ISO 9001:2015</b> (QMS), <b>ISO 27001:2022</b> (ISMS), <b>ISO 20000-1:2018</b> (ITSM) and <b>ISO 14001:2015</b> (EMS) Certified. We have a vibrant culture of learning via collaboration and making workplace fun.</p>
<p>People who work with us work with cutting-edge technologies while contributing success to the company as well as to themselves.</p>
<p>To know more about Confiz Limited, visit https://www.linkedin.com/company/confiz/</p></div><p></p>

Technical Business Analyst

ZZ-Technologies, islamabad

<p>Perform reverse engineering of software binaries, executables, and applications to identify behavior, logic, and vulnerabilities. Use tools such as IDA Pro, Ghidra, OllyDbg, x64dbg, Radare2, Wireshark, and other debuggers/disassemblers. Analyze and document malware samples, exploits, and obfuscated code. Collaborate with cybersecurity, development, and R&amp;D teams to recommend security improvements. Identify, patch, and mitigate vulnerabilities in existing systems and applications. Conduct static and dynamic analysis for software verification. Develop scripts, proof-of-concepts, or automation tools to support reverse engineering tasks.Stay updated with the latest security threats, malware techniques, and reverse engineering methodologies.</p><p>&#9989; Requirements</p><p>: Bachelor&rsquo;s degree in Computer Science, Software Engineering, Cybersecurity, or related field (Master&rsquo;s preferred).Proven experience as a Reverse Engineer, Malware Analyst, or Security Researcher. Strong knowledge of assembly language (x86/x64/ARM), compilers, and system internals. Hands-on experience with debugging, disassembling, and decompiling tools. Understanding of operating system internals (Windows/Linux/Android/iOS).Familiarity with network protocols, cryptography, and exploit techniques. Strong problem-solving, analytical, and documentation skills.Ability to work independently and in a team environment.</p><p>Preferred Skills:</p><p>Experience with C, C++, Python, or Rust for security research and tool development. Knowledge of mobile app reverse engineering (APK, IPA, Frida, Objection, Apktool, etc.).Understanding of malware behavior and threat intelligence.Previous work in penetration testing or exploit development.Benefits:Competitive salary and benefits package.Opportunity to work with cutting-edge security research projects.Professional growth and training opportunities.Collaborative and innovative work environment.</p><p>Job Type: Full-time</p><p>Pay: Up to Rs100,000.00 per month</p><p>Work Location: In person</p>

Reverse Engineer

claimcare

<p>We are seeking a detail-oriented <b>Reporting &amp; Data Analyst</b> with strong expertise in <b>Revenue Cycle Management (RCM)</b> and <b>medical billing processes</b>. This individual will be responsible for building, maintaining, and analyzing reports to provide actionable insights that support operational efficiency, reduce denials, improve collections, and optimize financial performance.</p><p><b>Key Responsibilities:</b></p><ul><li>Develop, automate, and maintain reports/dashboards on <b>billing, collections, denials, AR, reimbursements, and claim performance</b>.</li><li>Perform data analysis to identify trends, revenue leakage, root causes of denials, and opportunities for process improvement.</li><li>Partner with billing, coding, and finance teams to provide insights for <b>reducing AR days, improving clean claim rates, and increasing revenue capture</b>.</li><li>Utilize RCM-related tools and software to extract, validate, and interpret data (e.g., Waystar, Availity, Epic, Kareo, eClinicalWorks, AdvancedMD, or similar).</li><li>Monitor <b>KPI metrics</b> such as Days in AR, denial rates, rejection rates, net collection rates, and payer reimbursement trends.</li><li>Support leadership with ad-hoc reporting requests and data-driven recommendations.</li><li>Ensure data integrity, accuracy, and compliance with HIPAA and healthcare regulations.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in <b>Healthcare Administration, Finance, Data Analytics, or related field</b> (or equivalent experience).</li><li><b>2&ndash;4 years of experience</b> in reporting/analysis within <b>medical billing, healthcare finance, or RCM</b>.</li><li>Proficiency with <b>reporting tools</b> (Excel, SQL, Power BI, Tableau, or similar).</li><li>Strong understanding of <b>claims lifecycle, and RCM workflows</b>.</li><li>Excellent analytical, problem-solving, and communication skills.</li><li>Ability to work independently, prioritize multiple tasks, and meet deadlines.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Reporting & Data Analyst RCM

Zones IT Solutions

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Company Overview:
 <br/>
 <br/>
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 <br/>
 <br/>
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 We are seeking an Operations &amp; Reporting Analyst to support business operations for Zones&rsquo; global solutioning and architecture team. Primary responsibilities of this individual include setting up and running the reporting function, managing opportunity intake and maintaining associated technology platforms. You are the ideal candidate if you are detail-oriented, passionate about system functionality and process improvement, and enjoy working in a dynamic, fast-paced environment. If you want to drive efficiency &amp; transparency, sustainable improvements, and be part of a fun and highly collaborative team, this is the career opportunity for you.
 <br/>
 <br/>
 What you&rsquo;ll do as the Operations &amp; Reporting Analyst:
 <br/>
 <br/>
 Employees employed in the role of Operations &amp; Reporting Analyst shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 <br/>
 <br/>
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 <br/>
 <br/>
 <ul>
  <li>
   Schedule and participate in opportunity qualification meetings, review documentation and set up SharePoint / Teams for assignments and collaboration
  </li>
  <li>
   Work with stakeholders &amp; leaders to capture key actions and follow up for closure
  </li>
  <li>
   Data gathering &amp; organization &ndash; Develop and maintain operational reports and dashboards to support decision-making and performance tracking by curating data from multiple sources
  </li>
  <li>
   Data Analysis: Analyzing data to identify trends, patterns, and insights that can inform business decisions
  </li>
  <li>
   Report and Dashboard Creation: Developing reports, dashboards, and visualizations to effectively communicate data and insights to stakeholders
  </li>
  <li>
   Identifying and resolving data inconsistencies or issues, ensuring data quality.
  </li>
  <li>
   Developing or refining analytical tools and systems to improve data collection and analysis processes.
  </li>
  <li>
   Utilize tools such as Microsoft D365, SharePoint, Excel, and ServiceNow to support business operations and reporting needs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Bring To The Team
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5+ years of experience in data analysis, reporting, or business intelligence.
  </li>
  <li>
   Bachelor's degree in a relevant field, such as statistics, data analytics, or business administration.
  </li>
  <li>
   Certifications: in relevant data analysis software or techniques
  </li>
  <li>
   Proficiency in Microsoft Dynamics 365 (D365) for data management and reporting
  </li>
  <li>
   Advanced Microsoft Excel skills, including pivot tables, formulas, and Power Query
  </li>
  <li>
   Experience with SharePoint for content management and collaboration
  </li>
  <li>
   Familiarity with ServiceNow or similar IT service management platforms
  </li>
  <li>
   Experience with reporting tools such as Power BI is a plus
  </li>
  <li>
   Understanding of data integrity principles and database concepts
  </li>
  <li>
   Knowledge of automation tools such as Power Automate or Alteryx is a plus
  </li>
  <li>
   Strong analytical and problem-solving skills
  </li>
  <li>
   Ability to write and maintain clear process and technical documentation
  </li>
  <li>
   Effective communication and stakeholder engagement skills
   <br/>
   <br/>
  </li>
 </ul>
 Zones offers a comprehensive Benefits package
 <br/>
 <br/>
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 <br/>
 <br/>
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 <br/>
 <br/>
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 <br/>
 <br/>
 Shift Timings: 8:00 P.M to 5:00 A.M (Pk time)
</div>


Operations & Reporting Analyst

Explore 818+ Software support analyst in Islamabad this September. Find roles across top companies and apply now to boost your career.

818 software support analyst jobs IN Islamabad

Software Support Analyst

Software Support Analyst

Senior Research Analyst

Technical Business Analyst

Reverse Engineer

Reporting & Data Analyst RCM

Operations & Reporting Analyst