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analyst, financial planning & analysis Jobs in Islamabad

analyst, financial planning & analysis

associate data analyst

business analyst (retail audit) Jobs in Islamabad

business analyst (retail audit)

business analyst – remote_isl Jobs in Islamabad

business analyst – remote_isl

business analyst

LeadingEdge HR Solutions

<div>
 
 NOW HIRING | BUSINESS ANALYST &ndash; REMOTE
 
 
 
 
 Position Title: Business Analyst
 
 
 
 
 Location: Remote
 
 
 
 
 Contract Type: Full-Time Permanent
 
 
 
 
 Role Overview
 
 
 
 Our Client is a forward-thinking organisation seeking a detail-oriented and commercially aware
 
 Business Analyst
 
 to join their growing team on a fully remote, full-time permanent basis. The successful candidate will play a pivotal role in driving informed decision-making by conducting
 
 comprehensive research on products and services
 
 , synthesising complex findings into structured insights, and delivering
 
 high-impact presentations
 
 to key stakeholders and senior leadership.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Conduct comprehensive and methodical research on products, services, competitors, and market trends to generate actionable business insights.
 </li>
 <li>
 Analyse and interpret complex data sets, identifying patterns, opportunities, and areas of strategic importance to the business.
 </li>
 <li>
 Translate research findings into well-structured, visually compelling, and professionally delivered presentations tailored to the target audience.
 </li>
 <li>
 Present findings, insights, and recommendations with clarity and confidence to internal stakeholders and senior management.
 </li>
 <li>
 Work closely with cross-functional teams to support strategic planning, product evaluation, and business development initiatives.
 </li>
 <li>
 Maintain thorough and accurate documentation of research methodologies, analytical frameworks, findings, and recommendations for future reference.
 
 
 
 </li>
 </ul>
 
 Required Experience &amp; Skills
 
 
 
 <ul>
 <li>
 1 to 3 years of experience in a business analysis, research, or related role.
 </li>
 <li>
 Strong research and analytical skills with the ability to synthesise complex information clearly.
 </li>
 <li>
 Proficient in creating professional presentations using PowerPoint or equivalent tools.
 </li>
 <li>
 Excellent verbal and written communication skills with confidence in presenting to stakeholders.
 </li>
 <li>
 Highly organised, self-managed, and dependable in a fully remote working environment.
 </li>
 <li>
 Consulting background is highly desirable candidates with Big Four experience are strongly encouraged to apply.
 </li>
 <li>
 A portfolio demonstrating previous research work and presentations is mandatory candidates without a portfolio will not be considered.
 
 
 
 </li>
 </ul>
 
 Apply Now:
 
 
 
 
 Interested candidates can share there resume along with the protfolio at
 
 talent@leadingedge.plus
 
 mentioning title in the subject line.
 
</div>

BUSINESS ANALYST – REMOTE_ISL

convo

<div><h3 class="jobSectionHeader">Job Description</h3>
As a Senior Functional Business Analyst at CONVO, you will play a pivotal role in delivering digital transformation solutions for some of the world&rsquo;s leading FMCG companies. Your primary mission: understand client needs, master the RGM platform, and configure ERP solutions that deliver measurable value.
You&rsquo;ll bridge business and technology &mdash; combining deep industry understanding, a hands-on approach to configuration, and a sharp, questioning mindset. This role is ideal for someone who thrives on solving complex business problems through systems and data, not just requirements documents.<h3 class="jobSectionHeader">
What You&rsquo;ll Do</h3><ul><li>
Configure ERP systems based on business needs &mdash; from module setup to detailed functional rules</li><li>
Lead functional design activities and translate client needs into ERP system behavior</li><li>
Run and facilitate workshops to map business processes and align on solution design</li><li>
Collaborate closely with technical teams to translate configurations into deployments</li><li>
Challenge assumptions and proactively propose improvements to business processes or technical solutions</li><li>
Support user acceptance testing (UAT) planning and execution</li><li>
Build client trust by understanding their commercial goals and aligning solutions accordingly</li><li>
Guide junior analysts and contribute to internal best practice development</li><li>
Stay current on industry trends in FMCG and how they relate to digital transformation and sales enablement</li></ul><h3 class="jobSectionHeader">
Must-Have Skills &amp; Experience</h3><ul><li>
5+ years in a Business Analyst, ERP Consultant, or Functional Consultant role</li><li>
Experience configuring business applications or ERP systems (e.g., XTEL, SAP, Oracle, Salesforce)</li><li>
Strong understanding of sales/commercial processes, especially in FMCG or Consumer Goods</li><li>
Technically curious and able to ask why &mdash; you&rsquo;re not afraid to challenge the brief or dig into root causes</li><li>
Strong experience in data analysis using Excel, SQL, and Power BI is required.</li><li>
Skilled at working with cross-functional teams: business stakeholders, technical teams, testers</li><li>
Comfortable supporting the full project lifecycle: workshops, configuration, testing, deployment, and support</li><li>
Familiarity with Agile and Waterfall delivery models</li><li>
Excellent communication, facilitation, and stakeholder management skills</li></ul><h3 class="jobSectionHeader">
Nice-to-Have Experience</h3><ul><li>
Experience with requirement gathering and creating functional specs</li><li>
Background in Revenue Growth Management, Trade Promotion Management, or Sales Force Automation</li><li>
Exposure to FMCG-focused sales automation platforms</li></ul><h3 class="jobSectionHeader">
Who You Are</h3><ul><li>
Inquisitive, analytical, and always looking to improve how things work</li><li>
Comfortable in ambiguity and energized by problem-solving</li><li>
Enjoy engaging with clients, understanding their business, and making an impact</li><li>
Able to translate complex ideas for both business and technical audiences</li></ul><h3 class="jobSectionHeader">
Why Join CONVO?</h3>
At CONVO, we&rsquo;re reimagining how sales organizations in FMCG run smarter, faster, and more profitably. You&rsquo;ll be joining a team of thinkers, builders, and consultants who thrive at the intersection of business and technology.
We offer:<ul><li>
Global exposure working with Tier-1 FMCG clients</li><li>
A high-impact role where your input shapes real-world commercial outcomes</li><li>
A collaborative culture with mentorship, continuous learning, and career growth opportunities</li></ul></div>

Senior Business Analyst - ERP

Systems Limited

<div>
 
 
 Location:
 
 Islamabad, Lahore &amp; Karachi
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are looking for a
 
 Senior D&amp;A Product Partner (Retail Audit)
 
 to lead the transformation of Retail Audit analytics across the AME region. The role will partner with business and technology teams to translate fragmented Retail Audit data into standardized, scalable analytics products within our Enterprise Data Platform. This position will drive harmonized KPIs, MVP delivery, and market adoption to enable advanced insights and future AI-ready analytics.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Act as the lead D&amp;A business partner for Retail Audit analytics, collaborating with Planning, Trade Marketing, Brand/Category, and Technology teams.
 </li>
 <li>
 Lead structured discovery sessions to convert business problems into standardized analytics and data product use cases.
 </li>
 <li>
 Translate Retail Audit challenges (provider variability, KPI misalignment, mapping gaps, delays, and harmonization issues) into clear, actionable business and functional requirements.
 </li>
 <li>
 Develop and maintain Business Requirements Documents (BRDs), KPI definitions, source-to-KPI mappings, data contracts, and validation rules.
 </li>
 <li>
 Ensure Retail Audit analytics are aligned with the global multi-category KPI framework and commercial analytics standards.
 </li>
 <li>
 Co-design scalable Retail Audit data and analytics products within the Enterprise Data Platform (EDP 2.0), ensuring readiness for advanced analytics and AI use cases.
 </li>
 <li>
 Track delivery milestones, data ingestion progress, MVP scope, and readiness for release.
 </li>
 <li>
 Identify delivery risks and coordinate mitigation actions with vendors, markets, and technical teams.
 </li>
 <li>
 Coordinate and support User Acceptance Testing (UAT), issue tracking, prioritization, and resolution.
 </li>
 <li>
 Drive adoption, usage tracking, and post-implementation value realization across markets.
 </li>
 <li>
 Communicate progress, risks, and decisions clearly to senior regional and global stakeholders.
 </li>
 <li>
 Support onboarding, enablement, and education of local markets and downstream users.
 </li>
 <li>
 Act as an ambassador for data &amp; analytics best practices, governance, and cross-functional collaboration.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Business, Marketing, Data Analytics, Information Systems, or a related field.
 </li>
 <li>
 5+ years of experience in commercial, trade marketing, or analytics business partnering roles within a global FMCG environment.
 </li>
 <li>
 Strong hands-on experience with Retail Audit data and providers (e.g., Nielsen/NIQ, Logista, or equivalents).
 </li>
 <li>
 Proven experience leading D&amp;A or analytics initiatives across marketing or commercial functions.
 </li>
 <li>
 Experience managing senior and global stakeholders independently.
 </li>
 <li>
 Experience in project or program delivery, preferably in agile or hybrid environments.
 </li>
 <li>
 Exposure to regulated industries is an advantage.
 </li>
 <li>
 Strong ability to map end-to-end business processes and translate them into data and analytics requirements.
 </li>
 <li>
 Expertise in KPI definition, standardization, and cross-market alignment.
 </li>
 <li>
 Solid understanding of Retail Audit structures, KPIs, and harmonization challenges.
 </li>
 <li>
 Product and MVP mindset with the ability to convert problems into scalable data products.
 </li>
 <li>
 Excellent stakeholder management and communication skills across business and technical teams.
 </li>
 <li>
 Strong documentation capabilities (BRDs, KPI frameworks, mappings, validation workflows).
 </li>
 <li>
 General awareness of AI/ML and GenAI concepts and their data requirements.
 </li>
 </ul>
 
 
 
 
 Comfortable operating in complex, fast-paced, global environments with high ambiguity
 
</div>

Business Analyst (Retail Audit)

International Rescue Committee

<div>
 The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
 
 
 The IT department provides end-to-end solutions for the organization including Application Development, Integration and Management, Enterprise Architecture, User Experience, Quality Assurance &amp; Testing, and overall Project Management.
 
 
 Collaborating with IT colleagues and business partners, the Business Systems Analyst works to improve the efficient setup and deployment of business applications at IRC to meet end user needs and IRC's mission, with a focus on financial, supply chain, and project management domains.
 
 
 
 Major Responsibilities
 
 
 
 <ul>
 <li>
 Collect and assess system requirements from business users to guarantee seamless configuration and delivery of business applications and collaborate with IT colleagues and business partners to successfully implement solutions that align with IRC&rsquo;s mission and business needs.
 </li>
 <li>
 Lead the administration, support, and continuous improvement of enterprise business systems used across departments including finance, supply chain, HR, and other operational functions while ensuring that systems align with organizational policies, security standards, and compliance requirements.
 </li>
 <li>
 Acquire domain expertise in cross-functional business processes and the systems that support them while keeping abreast of industry trends and novel technologies relevant to enterprise business systems.
 </li>
 <li>
 Manage relationships with software vendors and implementation partners to support system enhancements and issue resolution and maintaining comprehensive documentation of business processes, system configurations, data flows, and security models.
 </li>
 <li>
 Coordinate with QA teams to support functional, user acceptance, and regression testing across systems.
 </li>
 <li>
 Provide Level 3 support for enterprise systems, resolving complex issues and collaborating with internal and external teams as needed.
 </li>
 <li>
 Support processes for system updates, advancements, and new implementations.
 
 
 </li>
 </ul>
 
 Key Working Relationships
 
 
 
 Position Reports to: Business Systems Manager
 
 
 Position directly supervises: N/A
 
 
 Other External Contacts: Software vendors and consultants
 
 
 
 Required Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Info Systems, or related field with 4+ years crafting and supporting enterprise business systems; equivalent experience will be considered.
 </li>
 <li>
 Proven experience in gathering, analyzing, and detailing cross-functional business, functional, and technical requirements, experience with enterprise system testing, including case development and execution.
 </li>
 <li>
 Proficient in system administration, support, and change management in a global or multi-site environment
 </li>
 <li>
 Strong understanding of Dynamics 365 Finance &amp; Operations ERP concepts, business processes, and expertise in Dynamics 365 F&amp;O functionalities.
 </li>
 <li>
 Superb communication skills, both verbal and written, with the ability to convey complex information clearly with strong attention to detail, active listening, and analytical thinking!
 </li>
 <li>
 Ability to work independently and collaboratively in cross-functional teams with proven ability to build and maintain relationships across diverse teams and organizational levels
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Microsoft Dynamics 365 Finance and Operations certification
 </li>
 <li>
 Advanced degree or equivalent experience in Business Administration, Information Systems, or related field
 </li>
 <li>
 Experience working in the NGO or nonprofit sector, especially in distributed or low-bandwidth environments
 </li>
 <li>
 French language proficiency will be an added advantage.
 
 
 </li>
 </ul>
 
 Working Environment
 
 
 
 <ul>
 <li>
 Standard office working environment.
 </li>
 <li>
 Some international travel as needed.
 
 
 </li>
 </ul>
 
 PROFESSIONAL STANDARDS
 
 
 
 All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.
 
 
 Cookies: https://careers.rescue.org/us/en/cookiesettings
 
 
</div>

Business Systems Analyst

Vision Tact

Job Title: Business Intelligence Analyst Job Type: Full-time Department: Research &amp; Development Experience Level: Mid-Level Location: Gulberg Greens, IslamabadAbout Us: We are dedicated to transforming data into actionable insights that drive strategic decision-making and foster growth. As a pivotal part of our team, you'll be contributing to a dynamic environment where your work directly impacts our business strategies and financial planning.Role Overview: We are seeking an insightful and analytical Business Intelligence Analyst with a focus on Strategy &amp; Financial Insights. This role is integral to our R&amp;D department, where you will be responsible for developing data-driven strategies that align with our company's objectives. Your insights will play a critical role in guiding our financial decisions and strategic initiatives, ensuring we remain competitive in the ever-evolving market landscape.Key Responsibilities: - Analyze complex datasets to extract meaningful insights that inform strategic decisions and financial planning. - Develop and maintain dashboards and reports to track key performance indicators and business metrics. - Collaborate with cross-functional teams to understand their data needs and provide actionable insights. - Conduct market analysis and competitive benchmarking to identify trends and opportunities. - Present findings and recommendations to senior management in a clear, concise, and persuasive manner. - Support the development of business strategies by providing data-driven insights and forecasts.Requirements and Qualifications: - Bachelor&rsquo;s degree in Business Administration, Finance, Economics, Data Science,Business Analytics or a related field. A Master's degree is a plus. - 3-5 years of experience in business intelligence, data analysis, or a similar role. - Proficiency in data analysis tools such as SQL, Power BI, Tableau, or similar. - Strong understanding of financial principles and business strategy. - Excellent analytical skills with a keen eye for detail and accuracy. - Ability to translate complex data into understandable and actionable business insights. - Strong verbal and written communication skills with the ability to present complex information clearly.Ideal Candidate Profile: The ideal candidate is a strategic thinker with a passion for data and an aptitude for financial analysis. You possess a proactive approach to problem-solving and are comfortable working in a fast-paced environment. With strong interpersonal skills, you can effectively collaborate with diverse teams and communicate insights to drive strategic decisions. Your dedication to continuous improvement and innovation is matched by your commitment to achieving excellence in every aspect of your work.Why Join Us? Join our team and be part of an innovative company that values creativity, collaboration, and the power of data. We offer a competitive salary package, opportunities for professional development, and a work culture that encourages growth and innovation. If you are ready to make a significant impact and help shape the future of our company, we want to hear from you.Apply now to embark on a rewarding career with us at the cutting edge of strategy and financial insights.Must Have - Minimum of 3-5 years of experience in business intelligence, data analysis, or a related field. - Bachelor&rsquo;s degree in Business Administration, Finance, Data Science, Economics, or a related discipline. - Strong analytical and quantitative skills with a proven ability to translate complex data into actionable insights. - Demonstrated experience in creating and managing dashboards and reports for strategic and financial insights. - Strong understanding of financial metrics and business strategy.Technical Skills - Proficiency in SQL for data extraction and manipulation. - Experience with BI tools such as Tableau, Power BI, or Looker. - Familiarity with data warehousing concepts and tools like Snowflake or Amazon Redshift. - Advanced skills in Microsoft Excel, including the use of pivot tables, advanced formulas, and data visualization. - Experience with programming languages such as Python or R is a plus. - Understanding of ETL processes and data integration techniques.Soft Skills - Excellent verbal and written communication skills for presenting findings to stakeholders. - Strong problem-solving skills with a strategic mindset. - Ability to work collaboratively in cross-functional teams. - Effective time management skills with the ability to prioritize tasks and meet deadlines. - Attention to detail and strong organizational skills.Nice to Have - Master&rsquo;s degree in Business Analytics, Finance, or a related field. - Certification in Business Intelligence or Data Analytics, such as CBIP or similar. - Experience in the finance or strategic planning industry. - Familiarity with machine learning models and predictive analytics. - Demonstrated ability to lead small projects or initiatives. - Experience in agile development environments.Pay: Rs100,000.00 - Rs200,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>BI Analyst: 3 years (Required)</li></ul>Work Location: In person

Business Intelligence Analyst – Strategy & Financial Insights

Zones

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview: 
We are seeking a highly skilled Analyst, Financial Planning &amp; Analysis to join our dynamic team at Zones. In this role, you will play a pivotal role in building out our financial partnerships across the business and support our various FP&amp;A priorities. This role will involve close interactions with multiple functional areas including but not limited to sales, operations, marketing, legal and senior leadership teams to drive business growth and provide timely reporting for data-driven decision making. Your expertise will play a crucial role in creating value and positioning our company as a leader in the IT solutions market. 
What you&rsquo;ll do as an Analyst, Financial Planning &amp; Analysis: 
Employees employed in the role of Analyst, Financial Planning &amp; Analysis shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Preparing financial models and data mining tools for variance analysis</li><li>
Work closely with the business units and Accounting team to develop consolidation-level PnL reporting
</li><li>Perform variance analysis on actuals to forecast and provide actionable insights to the business based on variance analysis</li><li>
Assist financial reporting team during month-end close for accuracy and completeness of information</li><li>
Preparing financial models and data mining tools for variance analysis</li><li>
Prepare external board materials and other deliverables</li><li>
Provide assistance on ad-hoc projects</li></ul> 
What will you bring to the team:
Requirements:<ul><li>
Strong analytical and problem-solving skills with superior attention to detail; expertise with Excel and ability to use complex formulas and large data sets, VBA knowledge would be considered an asset</li><li>
Excellent interpersonal skills and willingness to work in collaboration with cross-functional teams, including sales, operations, marketing, legal and senior leadership teams</li><li>
Ability to work in a fast-paced, dynamic environment with competing priorities and deadlines</li><li>
Passion for solving challenging and impactful problems with ability to get into the weeds and understand the drivers of the business</li><li>
Strong financial acumen with the ability to develop financial models, forecasts, and trend analyses</li><li>
Exceptional analytical skills with experience in data-driven decision-making and competitive intelligence</li><li>
Prior experience working with Workday Adaptive financial planning is preferred</li><li>
Prior background and experience performing financial analyses for M&amp;A related projects is also preferred</li></ul>
Education<ul><li>
Bachelor&rsquo;s degree in Finance, Economics, or related field OR 2+ years of experience in FP&amp;A, or a similar role, preferably in an IT solutions or technology-focused environment</li></ul>
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
#LI-SY1</div>

Analyst, Financial Planning & Analysis

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As a Services Operations Analyst, you will play a key role in supporting operational excellence across our services organization. This role focuses on analyzing data, improving order and service delivery processes, managing internal and client-facing reports, and enhancing operational workflows. You will contribute to customer satisfaction and operational efficiency by providing data-driven insights, tracking performance against SLAs, and supporting cross-functional collaboration.
 
 
 
 What You&rsquo;ll Do As a Services Operations Analyst
 
 
 
 Employees employed in the role of Services Operations Analyst shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 Key Responsibilities
 
 
 
 Operations &amp; Order Management
 
 
 <ul>
 <li>
 Analyze and process service orders and quotes accurately and in a timely manner.
 </li>
 <li>
 Monitor open orders and ensure follow-up for timely fulfillment and resolution.
 </li>
 <li>
 Track and report on SLA performance for quotes and order processing.
 </li>
 <li>
 Identify delays and process bottlenecks; recommend and implement improvements.
 
 
 </li>
 </ul>
 Data &amp; Reporting
 
 
 <ul>
 <li>
 Generate operational and customer-specific reports on a regular basis.
 </li>
 <li>
 Ensure the accuracy, clarity, and timeliness of reports shared with internal and external stakeholders.
 </li>
 <li>
 Analyze historical data and trends to identify service performance gaps and improvement areas.
 </li>
 <li>
 Maintain and enhance reporting dashboards in collaboration with Sales and Enterprise Operations.
 
 
 </li>
 </ul>
 Customer &amp; Sales Support
 
 
 <ul>
 <li>
 Support Sales and Customer teams by delivering operational insights and data.
 </li>
 <li>
 Act as a key point of contact for inquiries related to order status, quote tracking, and reporting.
 </li>
 <li>
 Address service-related issues proactively and escalate when necessary.
 </li>
 <li>
 Ensure alignment with SLAs and customer expectations at every interaction point.
 
 
 </li>
 </ul>
 Sourcing &amp; Catalog Management
 
 
 <ul>
 <li>
 Manage sourcing and fulfillment of off-catalog customer requests.
 </li>
 <li>
 Ensure accuracy and updates of custom catalogs on internal systems (e.g., Zones Connect).
 </li>
 <li>
 Coordinate with internal teams for inventory allocations and customer-specific software agreements.
 
 
 </li>
 </ul>
 Project Coordination
 
 
 <ul>
 <li>
 Collaborate with the PMO or Enterprise Operations for new customer rollouts or service initiatives.
 </li>
 <li>
 Support the planning and execution of account-level service initiatives.
 </li>
 <li>
 Identify opportunities to automate and streamline service delivery processes.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations, or a related field.
 </li>
 <li>
 2&ndash;3 years of experience in service operations, order management, or business analysis roles.
 </li>
 <li>
 Proven analytical skills with the ability to interpret data and trends.
 </li>
 <li>
 Strong proficiency in Microsoft Excel and reporting tools.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to work independently, prioritize tasks, and meet tight deadlines.
 </li>
 <li>
 Strong organizational and problem-solving abilities.
 </li>
 <li>
 Experience in enterprise-level sales or services operations is a plus.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience with CRM and ERP systems (e.g., Salesforce, NetSuite, etc.).
 </li>
 <li>
 Familiarity with SLA tracking and performance measurement.
 </li>
 <li>
 Knowledge of software/service contracts and catalog management.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 9:00 PM to 6:00 AM (Pk Time)
</div>

Services Operations Analyst

Explore 499+ Business analyst in Islamabad this May. Find roles across top companies and apply now to boost your career.