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spa concierge

Mandarin Oriental Hotel Group

<div><p>Mandarin Oriental Jumeira, Dubai is looking for a <b>Spa Concierge </b>to join our Spa team.</p><p></p><p>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p>
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p>
 With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.</p><p></p><p>
As <b>Spa Concierge </b>you will be responsible for the following duties:</p><ul>
<li><p>
It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.</p></li>
<li><p>
MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</p></li>
<li><p>
It is part of your role and your responsibility to fully support all learning and development activities.</p></li>
<li><p>
Ensure that all standards of LQE, MOQA and Forbes are followed consistently.</p></li>
<li><p>
You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</p></li>
<li><p>
Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</p></li>
<li><p>
Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</p></li>
<li><p>
Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</p></li>
<li><p>
Mandarin Oriental, Jumeira has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</p></li>
<li><p>
Act as a hotel ambassador at all times.</p></li>
<li><p>
To carry out any additional duties requested by management, related to hotel operational activities.</p></li>
<li>
<p>Assist in the operations of all spa areas as required:</p>
<ul>
<li><p>Spa Reception</p></li>
<li><p>
Spa Retail Area</p></li>
<li><p>
Consultation pods</p></li>
<li><p>
Tea Lounges</p></li>
<li><p>
Maintain the cleanliness of The Spa; in particular the reception &amp; retail areas, consultation pods and tea lounge. These should be kept in a neat, tidy and sanitary manner in accordance with the Safe, Sound and Sustainability standards.</p></li>
</ul>
</li></ul><p></p><ul><li><p>Will be expected to aid therapists in setting up for treatments and clearing away after.</p></li>
<li><p>
Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests&rsquo; needs are of first importance.</p></li>
<li><p>
Must be a team player and assist all spa and hotel colleagues where necessary.</p></li>
<li><p>
Ability to perform opening and closing duties.</p></li>
<li><p>
Must have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail products.</p></li>
<li><p>
Must have good telephone skills and follow required telephone etiquette.</p></li>
<li><p>
Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.</p></li>
<li><p>
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Senior Director of Spa &amp; Wellness.</p></li>
<li><p>
Ensure a warm friendly welcome to all guests at all times. Greet all guests upon their arrival, gives new guests tours of The Spa and offers return guests &quot;re-orientations&quot;. Courtesy to guests and colleagues at all times.</p></li>
<li><p>
Must have the ability to courteously interact and answer all spa and hotel related questions with guests.</p></li>
<li><p>
Communicate all messages promptly and to keep the Duty Manager informed as to any guests&rsquo; incidents and dissatisfactions.</p></li>
<li><p>
Assist in the smooth flow of the guests&rsquo; journey throughout the day.</p></li>
<li><p>
Must attend all training courses as deemed necessary.</p></li>
<li><p>
Receive training to ensure that all-relevant legislation pertaining to the Safe, Sound &amp; Sustainable standards are implemented and monitored within the spa &amp; wellness.</p></li>
<li><p>
Oversees incoming and outgoing guest and spa colleagues business-related emails.</p></li>
<li><p>
Will be expected to assist various demonstrations and events.</p></li>
<li><p>
Recognize the importance of &quot;sales&quot; in every aspect of their role and be responsible for achieving set sales targets.</p></li>
<li><p>
Ensure all preferences, contact details and other relevant guest history information is entered into SpaSoft accurately.</p></li>
<li><p>
When receive LRA and TripAdvisor comments, to input the relevant information into the Guest Comments Sheet available in the sharefolder.</p></li>
</ul><p></p><p><b>
As Spa Concierge we expect from you:</b></p><ul>
<li><p>
Senior School qualification</p></li>
<li><p>
Minimum 2 years&rsquo; experience working in a 5-star hotel environment.</p></li>
<li><p>
A minimum of 1-year Front Office experience.</p></li>
<li><p>
Previous experience working in the Middle East Region is an advantage.</p></li>
<li><p>
Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.</p></li>
<li><p>
Ability to understand guest needs and expectations and to deliver superior customer service.</p></li>
<li><p>
Perform job with attention to details and the ability to organize and handle multiple tasks effectively.</p></li>
<li><p>
Clear communication; effective verbal and written communication skills in English. Speaking Russian, Arabic, Spanish, German, Italian and French is an advantage.</p></li>
</ul><p></p><p><b>
Our commitment to you:</b></p><ul>
<li><p>
Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p></li>
<li><p>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
<li><p>
A competitive salary and benefits packages</p></li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div><p></p>

Spa Concierge

Mandarin Oriental

<div>
 Mandarin Oriental Jumeira, Dubai is looking for a
 <strong>
  Spa Concierge
 </strong>
 to join our Spa team.
 <br/>
 <br/>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 <br/>
 <br/>
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 <br/>
 <br/>
 With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
 <br/>
 <br/>
 As
 <strong>
  Spa Concierge
 </strong>
 you will be responsible for the following duties:
 <br/>
 <br/>
 <li>
  It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
 </li>
 <li>
  MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
 </li>
 <li>
  It is part of your role and your responsibility to fully support all learning and development activities.
 </li>
 <li>
  Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
 </li>
 <li>
  You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
 </li>
 <li>
  Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
 </li>
 <li>
  Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
 </li>
 <li>
  Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
 </li>
 <li>
  Mandarin Oriental, Jumeira has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
 <li>
  Act as a hotel ambassador at all times.
 </li>
 <li>
  To carry out any additional duties requested by management, related to hotel operational activities.
 </li>
 <li>
  Assist in the operations of all spa areas as required:
 </li>
 <ul>
  <li>
   Spa Reception
  </li>
  <li>
   Spa Retail Area
  </li>
  <li>
   Consultation pods
  </li>
  <li>
   Tea Lounges
  </li>
  <li>
   Maintain the cleanliness of The Spa; in particular the reception &amp; retail areas, consultation pods and tea lounge. These should be kept in a neat, tidy and sanitary manner in accordance with the Safe, Sound and Sustainability standards.
  </li>
  <li>
   Will be expected to aid therapists in setting up for treatments and clearing away after.
  </li>
  <li>
   Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests&rsquo; needs are of first importance.
  </li>
  <li>
   Must be a team player and assist all spa and hotel colleagues where necessary.
  </li>
  <li>
   Ability to perform opening and closing duties.
  </li>
  <li>
   Must have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail products.
  </li>
  <li>
   Must have good telephone skills and follow required telephone etiquette.
  </li>
  <li>
   Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
  </li>
  <li>
   Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Senior Director of Spa &amp; Wellness.
  </li>
  <li>
   Ensure a warm friendly welcome to all guests at all times. Greet all guests upon their arrival, gives new guests tours of The Spa and offers return guests "re-orientations". Courtesy to guests and colleagues at all times.
  </li>
  <li>
   Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
  </li>
  <li>
   Communicate all messages promptly and to keep the Duty Manager informed as to any guests&rsquo; incidents and dissatisfactions.
  </li>
  <li>
   Assist in the smooth flow of the guests&rsquo; journey throughout the day.
  </li>
  <li>
   Must attend all training courses as deemed necessary.
  </li>
  <li>
   Receive training to ensure that all-relevant legislation pertaining to the Safe, Sound &amp; Sustainable standards are implemented and monitored within the spa &amp; wellness.
  </li>
  <li>
   Oversees incoming and outgoing guest and spa colleagues business-related emails.
  </li>
  <li>
   Will be expected to assist various demonstrations and events.
  </li>
  <li>
   Recognize the importance of "sales" in every aspect of their role and be responsible for achieving set sales targets.
  </li>
  <li>
   Ensure all preferences, contact details and other relevant guest history information is entered into SpaSoft accurately.
  </li>
  <li>
   When receive LRA and TripAdvisor comments, to input the relevant information into the Guest Comments Sheet available in the sharefolder.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  As Spa Concierge We Expect From You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Senior School qualification
  </li>
  <li>
   Minimum 2 years&rsquo; experience working in a 5-star hotel environment.
  </li>
  <li>
   A minimum of 1-year Front Office experience.
  </li>
  <li>
   Previous experience working in the Middle East Region is an advantage.
  </li>
  <li>
   Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.
  </li>
  <li>
   Ability to understand guest needs and expectations and to deliver superior customer service.
  </li>
  <li>
   Perform job with attention to details and the ability to organize and handle multiple tasks effectively.
  </li>
  <li>
   Clear communication; effective verbal and written communication skills in English. Speaking Russian, Arabic, Spanish, German, Italian and French is an advantage.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Commitment To You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  </li>
  <li>
   MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  </li>
  <li>
   Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  </li>
  <li>
   A competitive salary and benefits packages
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We&rsquo;re Fans. Are you?
 </strong>
</div>


Atlantis The Palm

<div></div><div><div>SPA Therapist, Atlantis the Palm<br>
(19438)</div><br>
<div></div>
<p>
A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.</p><br>
<p></p>
<p>
The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world&rsquo;s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.</p><br>
<p></p>
<p>
Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.</p><div><b>
About the Role</b></div>
<div>
Atlantis, Dubai, is a truly extraordinary, intriguing, and unique entertainment destination resort, and we currently have an opportunity for an enthusiastic Spa &amp; Beauty Therapist to join our amazing Wellness team at Atlantis, The Palm! At Atlantis, The Palm, we strive to create a destination experience that&rsquo;s not only unforgettable throughout each customer&rsquo;s stay, but truly memorable for a lifetime.</div><br>
<div></div>
<div><b>
About You</b></div>
<div>
Are you a passionate Spa Therapist? Are you looking for your next challenge in your career where you can apply your knowledge, experience, and enthusiasm as a spa therapy professional?</div>
<div>
Then Atlantis, The Palm is waiting to hear from you today! Your knowledge, certifications, and experience of both therapies and spa products make you a professional within this field. You will have excellent communication and service skills and enjoy consulting and advising guests on treatments and products specific to their needs, whilst enjoying delivering wellness experiences from your heart within a busy, high-profile, luxury spa environment.</div><br>
<div></div>
<div>
You will provide spa treatment services such as massage, hammam body therapies, facials, body treatments and other services daily ensuring therapies are performed to international five-star standards. This role will also entail identifying the needs of guests and advising on various products and services - upholding a high level of professionalism at all times. You will go above and beyond the guest&rsquo;s expectations, creating everlasting memories, and an amazing spa experience for each and every guest.</div>
<div>
Ideally, we&rsquo;d love you to hold an international Cidesco or Cibtac qualification, or a diploma / certificate in massage, be vibrant and energetic, and have had 3 years&rsquo; experience providing spa services in an international luxury spa environment.</div>
<div>
If you are eager about advancing your skills and enthusiastic about creating amazing experiences for our guests, then we look forward to you joining our team of committed and dynamic professionals!</div>
<div>
Atlantis, Dubai, offers an unbeatable opportunity to grow and develop in your career right in the mix of a continuously developing city and a diverse range of cultures.</div><br>
<div></div>
<p>
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.</p><br>
<p></p>
<p>
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</p></div>

SPA Therapist, Atlantis the Palm

The First Group Hospitality

<div>Overview:
<div><b>
About Ciel Dubai Marina, Vignette Collection</b></div><div>
Ciel Dubai Marina, Vignette Collection is a lifestyle luxury hotel located in the Dubai Marina district of Dubai, United Arab Emirates. Standing at 377 meters, Ciel is the tallest hotel in the world boasting 1,004 guestrooms featuring floor-to-ceiling panoramic glass windows, eight dining destinations, three outdoor swimming pools including one of the world's highest infinity pools, a luxury spa, and a state-of-the-art gymnasium. Designed by award-winning architects Norr, the skyscraper is a global symbol of modern engineering and luxury. Ciel is strategically located at the gateway to Dubai Marina, offering direct access to key tourist attractions, beaches, retail centres, and transport networks. The property was developed by The First Group, a renowned UAE-based global property investment firm and is part of IHG Hotels &amp; Resorts&rsquo; Vignette Collection. Discover more at https://www.vignettecollectionhotels.com/cieldubai.</div><div></div><div><b><br>
About The First Group Hospitality</b></div><div>
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&amp;B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.</div><div>
For more information, visit tfghospitality.com</div>
Job Description:
<div>
The<b> Lobby Hostess</b> is the first point of contact for guests and visitors arriving at the hotel. This role is responsible for delivering a warm, professional welcome, managing guest flow in the lobby, and ensuring every arrival and departure experience is seamless. The Lobby Hostess plays a key part in shaping first impressions, reflecting the hotel&rsquo;s commitment to personalized service and luxury hospitality.</div><div></div><ul><li><div><br>
Greet all guests, visitors, and VIPs in a friendly and elegant manner upon entry to the hotel lobby.</div></li><li><div>
Offer assistance with directions, seating, check-in guidance, and general hotel information.</div></li><li><div>
Coordinate with the Front Office and Concierge teams to ensure a smooth guest journey.</div></li><li><div>
Monitor lobby traffic, anticipate guest needs, and proactively offer support or refreshments.</div></li><li><div>
Maintain a strong presence in the lobby to enhance the welcoming atmosphere and guest engagement.</div></li><li><div>
Escort guests to desired areas (reception, concierge, elevators, meeting points) when appropriate.</div></li><li><div>
Maintain cleanliness, organization, and presentation standards in the lobby area.</div></li><li><div>
Handle guest queries, requests, and complaints professionally, escalating when needed.</div></li><li><div>
Support guest recognition efforts by learning regular guests' names and preferences.</div></li><li><div>
Stay updated on hotel events, F&amp;B promotions, and local attractions to assist guest inquiries.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Previous experience in a customer-facing or hostess role within a hotel or upscale environment.</div></li><li><div>
Excellent verbal communication and interpersonal skills.</div></li><li><div>
Professional grooming, polished appearance, and confident presence.</div></li><li><div>
Fluent in English; knowledge of additional languages is an asset.</div></li><li><div>
Ability to remain calm, attentive, and courteous in a fast-paced setting.</div></li><li><div>
Strong sense of hospitality, etiquette, and guest engagement.</div></li><li><div>
Flexibility to work shifts, weekends, and holidays as needed.</div></li><li><div>
Familiarity with hotel operations and guest service protocols is a plus.</div></li></ul></div>

Lobby Hostess

Sofitel

<div><b>Company Description</b><p><br>
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.</p><p>
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.</p><p>
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.</p><p>
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.</p><b><br>
Job Description</b><br>
<ul><li>
Warmly welcome guests upon arrival, assist with registration, and ensure smooth check-in/check-out procedures.</li><li>
Verify guest preferences, ensuring that room assignments and special requests are met.</li><li>
Offer a seamless departure process by handling check-out swiftly, ensuring all accounts are accurately settled.</li><li>
Handle guest inquiries, requests, and complaints with the utmost professionalism, responding promptly and efficiently.</li><li>
Offer tailored recommendations about hotel services, local attractions, and events to enhance the guest experience.</li><li>
Manage guest expectations and resolve any issues or concerns to ensure complete satisfaction.</li><li>
Accurately manage room assignments and keep guest profiles updated.</li><li>
Process billing and payments, including cash, credit cards, and digital transactions, ensuring correctness and confidentiality.</li><li>
Resolve billing discrepancies with efficiency, providing clarity on charges as needed.</li><li>
Handle reservation modifications, cancellations, and special requests while ensuring the availability of preferred accommodations.</li><li>
Keep the reservations system up-to-date, ensuring accuracy and maximizing room occupancy.</li><li>
Work closely with the Sales and Reservations team to confirm guest bookings and accommodate last-minute changes.</li><li>
Provide concierge services by helping guests with transportation, restaurant reservations, spa appointments, tickets to events, and other special requests.</li><li>
Proactively anticipate guest needs and provide personalized service, such as arranging surprise amenities or requests for special occasions.</li><li>
Maintain thorough knowledge of hotel amenities, services, and operational procedures to provide accurate information to guests.</li><li>
Stay informed about local attractions, restaurants, and events, and provide informed recommendations to enhance guests&rsquo; stays.</li><li>
Work cohesively with other departments such as Housekeeping, Engineering, and F&amp;B to address guest needs and resolve any service issues.</li><li>
Assist team members during peak hours and high-demand periods, maintaining a calm and professional demeanor.</li><li>
Ensure the front desk area is clean, organized, and welcoming at all times.</li><li>
Handle administrative tasks such as filing, sorting, and data entry as needed.</li><li>
Follow hotel policies, procedures, and safety standards, ensuring the well-being of guests and team members.</li><li>
Monitor security systems and report any suspicious activity or safety concerns to appropriate departments.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Previous experience in hospitality or customer service, preferably in a luxury hotel or 5-star environment.</li><li>
Experience with property management systems (PMS) or hotel reservation software is highly preferred.</li><li>
Excellent communication and interpersonal skills with the ability to manage challenging situations calmly and professionally.</li><li>
Strong multitasking abilities and the capacity to handle high-pressure situations.</li><li>
Problem-solving skills with the ability to find creative solutions to guest concerns.</li><li>
Exceptional attention to detail, ensuring high standards of service and accuracy in billing and room assignments.</li><li>
High school diploma or equivalent required; a degree in hospitality management or related fields is a plus.</li><li>
Proficiency in English; additional languages such as Spanish, French, or Mandarin are a significant advantage.</li><li>
Experience using property management systems (PMS), reservations software, and basic office software (Word, Excel, Outlook).</li><li>
Ability to operate hotel phone systems, fax, and other office equipment.</li></ul></div>

Guest Services Officer - Night Shift (Arabic Speaker)

<div>Overview:
<div><b>
About Ho</b><b>liday</b><b> Inn Dubai </b><b>VillageCircle</b></div><div></div><div><br>
Situated in the vibrant Jumeirah Village Circle, Holiday Inn Hotel offers guests a modern retreat with easy access to Dubai&rsquo;s attractions, including Dubai Marina and Mall of the Emirates. The hotel features 349 spacious rooms and suites, a refreshing outdoor pool, Rayya Wellness Spa, and a fully equipped fitness centre. Dining options include Urban Eatery for local and international cuisine and Risen Caf&eacute; for artisanal coffee and pastries. Guests also enjoy exclusive access to Soluna Restaurants &amp; Beach Club on The Palm Jumeirah, providing both dining and beachside relaxation. Holiday Inn Hotel combines comfort and convenience, making it a perfect base for business and leisure travellers alike.</div><p></p><div><b><br>
About The First Group Hospitality</b></div><div></div><div><br>
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&amp;B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.</div><div>
For more information, visit tfghospitality.com</div>
Job Description:<div></div><div><br>
As a <b>Front Office Associate</b>, you will be the face of the world&rsquo;s tallest hotel, delivering a warm welcome, seamless check-in/check-out experiences, and attentive service throughout each guest&rsquo;s stay. Your professionalism, attention to detail, and guest-first mindset will help define the luxury experience at Ciel.</div><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul><li><div>
Greet all guests warmly and professionally, ensuring smooth check-in and check-out procedures.</div></li><li><div>
Handle guest inquiries, requests, and complaints with courtesy and efficiency.</div></li><li><div>
Ensure accurate room assignments, billing, and payment processing.</div></li><li><div>
Maintain guest profiles and preferences in the system to enhance personalized service.</div></li><li><div>
Coordinate with Housekeeping, Concierge, and Engineering to fulfill guest needs.</div></li><li><div>
Upsell room categories and hotel services where appropriate.</div></li><li><div>
Respond to phone calls, emails, and internal messages in a timely and professional manner.</div></li><li><div>
Keep the front desk organized, well-stocked, and presentable at all times.</div></li><li><div>
Follow company policies and procedures, ensuring guest security and privacy.</div></li><li><div>
Promote a positive, team-oriented environment with colleagues across departments.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Previous experience in a front office or guest service role in a 4 or 5-star hotel preferred.</div></li><li><div>
Knowledge of Opera PMS and front office operations.</div></li><li><div>
Excellent communication and interpersonal skills.</div></li><li><div>
High level of attention to detail and problem-solving ability.</div></li><li><div>
Professional grooming and confident, welcoming attitude.</div></li><li><div>
Fluent in English; additional languages are a plus.</div></li><li><div>
Flexibility to work shifts, weekends, and holidays.</div></li></ul></div>

Front Office Associate

IZIL Beauty

<p>Job description:</p><p>The role of a Spa Supervisor is to lead by example a spa team to deliver an exceptional service to their clients and ensure that a spa&rsquo;s operations run smoothly. In addition to overseeing spa therapists also oversee spa front-of-house staff, Spa Receptionists, Spa attendants, and Therapists. In many ways you'll be seen as a strong number two; in command of the spa whilst ever the spa, manager is away. You also act as a key link in the spa hierarchical structure between spa therapists and spa managers.</p><p><b>DUTIES AND RESPONSIBILITIES</b></p><p>Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, the direction may be given for tasks outside the scope of work described.</p><p>Prepare Spa SOPs and Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards.<br/>Ensure client experience is proficient including bookings, payments, and consultation cards.<br/>Interact and communicate effectively with clients, members, team members, guests, and the management team.<br/>Ensure team works to meet department sales targets and ensure that sales are recorded accurately.<br/>Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services.<br/>Comply with Spa security, fire, health, and safety regulations.<br/>Your role as Spa Supervisor is to plan, coordinate, supervise and train for all spa staff for treatments, massages, and services provided at izil spas such as wraps, scrubs, body massages, and manicures, pedicures, wet areas, and Hammam.<br/>Conduct regular treatments and product training and ensure a follow-up.<br/>Make sure that all material and equipment available to the Spa Department is correctly used and participate in inventory taking.<br/>Assisting the Spa Manager in checking in and out of stock Spa products.<br/>Assisting the Spa Manage to study weekly stock checks and monthly stock checks.<br/>Establish and maintain effective employee relations.<br/>Ensure the highest quality standard and efficiency in treatments.<br/>Assisting the Spa Manager in making any suggestion likely to improve the spa profitability.<br/>Assisting the Spa Manager to perform related duties and special projects as assigned.<br/>PERSONALITY:</p><p>Positive attitude.<br/>Good communication skills.<br/>Committed to delivering a high level of customer service.<br/>Excellent grooming standards.<br/>Flexibility to respond to a range of different work situations.<br/>Ability to work on your own or in teams.<br/>Energetic and eager to tackle new projects and ideas.<br/>Excellent time management and prioritization skills.<br/>Self-directed and able to work without supervision.<br/>REQUIREMENTS:</p><p>Diploma from a recognized institute in various massages, body, and beauty treatments.<br/>A management course qualification in Management of the team and customer care will be a definite advantage.<br/>Minimum 3 years of supervisory experience within the spa industry.<br/>Have excellent communication and leadership skills.<br/>He or She will be highly motivated, have a passion for providing a luxury experience for all our guests, be solution-oriented and be able to inspire creativity at all levels.<br/>Have excellent communication, leadership, and financial skills.<br/>Hands-on experience as Spa Supervisor and Trainer.<br/>Well experience managing day-to-day Spa operations.<br/>CIDTAC/ CIDESCO or any degree or diploma for Spa supervisor.<br/>Computer literate.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What is your expected salary?</li></ul><p>Experience:</p><ul><li>Spa Supervisor/ Team Leader: 3 years (Required)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li><li>English (Required)</li></ul><p>Job Type: Full-time</p><p>Pay: AED7,500.00 per month</p><p>Experience:</p><ul><li>In Spa and Cosmetics Field : 3 years (Preferred)</li></ul><p>Language:</p><ul><li>Must speak English and Arabic (Preferred)</li></ul>

Spa and Cosmetics Retail Supervisor - Female

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