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spa operations manager

IZIL Cosmetics Trading LLC

A Spa &amp; Store manager&rsquo;s role is to ensure that their business is performing at or above standard. People Management, Inventory Management, Financial Management, Customer Service, upselling skills, and experience as well as in-depth knowledge of the industry are essential. The role requires a manager with a passion for beauty services and product knowledge.As a manager, you are required to manage and monitor the operations of the branch, to make sure that it operates to a high level of quality and hygienic standard as per company guidelines.Department Role:The department should ensure the spa is a welcoming environment, including making sure all hygiene procedures are followed, and all equipment is functional. The department should ensure that the business runs smoothly and provides an optimal experience for all guests.Key Responsibilities:<ul><li>Spa &amp; Store managers lead, monitor, and analyze the daily operations of the Spa &amp; Store.</li><li>Handling employee scheduling to ensure there are enough service providers to meet customer demand considering peak times and seasonality.</li><li>Plan, strategizes, and meet the Store and Spa sales target and profitability.</li><li>Ensure all your team members are meeting their individual monthly targets.</li><li>Build strong sales and customer service relationships with clients through inspiring and motivating the team into action.</li><li>Ensure consistent execution of Izil Spa and Store policies and procedures.</li><li>Ensure merchandising and visual standards are organized, clean and presentable.</li><li>Always maintain hygienic and clean work areas and ensure that the Store and Spa follow the standard guidelines of Dubai Municipality.</li><li>Ensure that you represent the Store and Spa to the highest level of professionalism and are always in uniform attire.</li><li>Maintain staff records, including Sales reports, working schedules, Attendance, Visa, ID for Municipality check, Hygiene training etc.</li><li>Ensure proper use and care of all products, equipment, and tools of the Spa &amp; Store.</li><li>Ensure a weekly or monthly inventory check along with other departments as per company SOP.</li><li>Measure the productivity and evaluate all Spa &amp; Store staff on a Quarterly basis using a performance appraisal form.</li><li>Arrange regular maintenance services for all Machines &amp; equipment.</li><li>Handles the reception, customer complaints and other customer related concerns.</li><li>Proactively participate in any marketing / sales initiatives. These initiatives could include special promotions and events.</li><li>Contribute to the development and improvement of the Spa &amp; Store.</li><li>A commitment to ensuring the health and safety of the work environment through compliance with the occupational health and safety practices of the company.</li><li>All other duties as required by the spa &amp; store manager from time to time within the ambit of a Spa and Store manager role.</li><li>Conduct daily, monthly, and weekly briefings with all staff members.</li><li>Go through all treatment, Service, and Operational SOP and provide feedback.</li><li>Identifies and recommends new products and product enhancements to remain competitive in the market.</li><li>Monitors and manages the payroll function.</li><li>Manages areas of operation to budget by reviewing operating statements, budget worksheets, and payroll progress reports.</li><li>Manages Spa controllable expenses such as guest amenities, linen expenses, professional salon products, plants, decorations, and paper supplies to achieve or exceed budgeted goals.</li><li>Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.</li><li>Empowers employees to provide excellent customer service.</li><li>Strives to improve service performance.</li><li>Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement.</li><li>Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.</li><li>Interviews and hires employees with the appropriate skills to meet the business needs of the operation.</li><li>Report feedback on the monthly Rota, and ensure the staffing level are sufficient</li><li>Develops, implements, and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li><li>Administers the performance appraisal process for direct report managers.</li><li>Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</li><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</li><li>Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results. Celebrates successes and publicly recognizes the contributions of team members.</li></ul>Job Type: Full-timePay: AED10,000.00 - AED15,000.00 per monthExperience:<ul><li>Spa Manager: 2 years (Preferred)</li></ul>

Spa & Store Manager

Hilton

<div>Spa Manager
The Spa Manager leads all operational aspects of the boutique Spa, fitness centre, and outdoor wellness areas, ensuring a seamless guest journey that reflects Forbes Travel Guide Five-Star standards. Reporting directly to the Director of Operations, the role is responsible for the smooth running of the entire Spa department, maintaining flawless facilities in coordination with Engineering, and motivating a highly skilled team to deliver refined, personalized, and memorable experiences. With a focus on wellness innovation and luxury service, the Spa Manager ensures every detail contributes to positioning the spa as a sanctuary of excellence within the hotel. 
 
What will I be doing?
As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:<div>
Operational 
 
<ul><li>Oversee day-to-day operations of the boutique Spa, Fitness Centre, and outdoor wellness areas to ensure seamless and elevated service delivery.</li><li>Manage the Spa Booking System, ensuring accuracy of reservations, reports, and KPIs. Monitor daily and monthly business levels, adjusting as needed to meet and exceed budget targets.</li><li>Maximize treatment revenue through effective yield management of the treatment schedule.</li><li>Lead the creation of treatment menus, ensuring innovation, alignment with global wellness trends, and adherence to the spa&rsquo;s luxury concept. Arrange and attend all menu trials.</li><li>Continuously introduce new and inspiring services to keep offerings fresh and aligned with Forbes Travel Guide Five-Star expectations.</li><li>Collaborate with Marketing to develop promotions, wellness events, and activations, including content creation and photography.</li><li>Ensure all administrative requirements are completed daily, weekly, and monthly in accordance with company standards.</li><li>Oversee Fitness Centre operations, ensuring facilities, equipment, and programming are maintained to the highest standard.</li><li>Manage and grow membership offerings.</li><li>Supervise pool operations, ensuring guest safety, comfort, and luxury service.</li><li>Stay current on competitor activity and global wellness trends to maintain a leading edge.</li><li>Control inventory for spa products, minimizing waste, and ensuring ordering aligns with budget and brand standards.</li><li>Inspect treatments regularly to guarantee consistency, refinement, and adherence to service protocols.</li><li>Deliver Hilton Health &amp; Safety programs, ensuring compliance with local legislation and best practices, while maintaining impeccable hygiene standards throughout all spa facilities.</li><li>Conduct hourly checks of all spa facilities, ensuring cleanliness, maintenance, and guest readiness at all times.</li></ul> 

People 
 
<ul><li>Identify training needs and conduct timely performance reviews for the spa team as per company requirements.
</li><li>Inspire and motivate the team to deliver services that meet business specifications and achieve sales and financial targets.
</li><li>Recognize and reward good performance, managing a team member recognition program in line with expectations.
</li><li>Recruit team members in accordance with company and statutory requirements.
</li><li>Address low performance through discussions and where necessary, pursue formal disciplinary proceedings in line with HR policies.
</li><li>Ensure all vacation planning is completed, updated, and in line with business requirements.
</li><li>Facilitate succession planning of team members by setting key performance indicators, maintaining training calendars, overseeing appraisals, and providing regular feedback and coaching.
</li></ul> 
Financial
 
 
<ul><li>Manage the spa&rsquo;s departmental budget and P&amp;L, including forecasts and accruals.</li><li>Monitor product costs, inventory levels, and implement cost-control measures without compromising quality.</li><li>Partner with Procurement to source premium, cost-effective products that reflect the spa&rsquo;s luxury positioning.</li></ul> 

Commercial
 
 
<ul><li>Develop innovative wellness experiences and packages that resonate with guest needs and elevate the hotel&rsquo;s wellness offering.</li><li>Collaborate with Marketing to promote spa services, seasonal promotions, and curated wellness events.</li><li>Regularly monitor wellness and luxury lifestyle trends, adapting services to ensure continued relevance and desirability.</li></ul> 
</div>What are we looking for?
A Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>Management experience within the spa industry</li><li>Ability to meet financial targets</li><li>Excellent grooming standards</li><li>Willingness to develop team members and self</li><li>Flexibility to respond to a range of different work situations</li><li>Ability to work on your own or in teams</li></ul> 
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Knowledge of Forbes Standards</li><li>Knowledge of the local market</li><li>Relevant qualifications</li></ul> 

What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?
Waldorf Astoria provides guests with an exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</div>

Spa Manager

IZIL Beauty

A Spa &amp; Store manager&rsquo;s role is to ensure that their business is performing at or above standard. People Management, Inventory Management, Financial Management, Customer Service, upselling skills, and experience as well as in-depth knowledge of the industry are essential. The role requires a manager with a passion for beauty services and product knowledge.As a manager, you are required to manage and monitor the operations of the branch, to make sure that it operates to a high level of quality and hygienic standard as per company guidelines.Department Role:The department should ensure the spa is a welcoming environment, including making sure all hygiene procedures are followed, and all equipment is functional. The department should ensure that the business runs smoothly and provides an optimal experience for all guests.Key Responsibilities:<ul><li>Spa &amp; Store managers lead, monitor, and analyze the daily operations of the Spa &amp; Store.</li><li>Handling employee scheduling to ensure there are enough service providers to meet customer demand considering peak times and seasonality.</li><li>Plan, strategizes, and meet the Store and Spa sales target and profitability.</li><li>Ensure all your team members are meeting their individual monthly targets.</li><li>Build strong sales and customer service relationships with clients through inspiring and motivating the team into action.</li><li>Ensure consistent execution of Izil Spa and Store policies and procedures.</li><li>Ensure merchandising and visual standards are organized, clean and presentable.</li><li>Always maintain hygienic and clean work areas and ensure that the Store and Spa follow the standard guidelines of Dubai Municipality.</li><li>Ensure that you represent the Store and Spa to the highest level of professionalism and are always in uniform attire.</li><li>Maintain staff records, including Sales reports, working schedules, Attendance, Visa, ID for Municipality check, Hygiene training etc.</li><li>Ensure proper use and care of all products, equipment, and tools of the Spa &amp; Store.</li><li>Ensure a weekly or monthly inventory check along with other departments as per company SOP.</li><li>Measure the productivity and evaluate all Spa &amp; Store staff on a Quarterly basis using a performance appraisal form.</li><li>Arrange regular maintenance services for all Machines &amp; equipment.</li><li>Handles the reception, customer complaints and other customer related concerns.</li><li>Proactively participate in any marketing / sales initiatives. These initiatives could include special promotions and events.</li><li>Contribute to the development and improvement of the Spa &amp; Store.</li><li>A commitment to ensuring the health and safety of the work environment through compliance with the occupational health and safety practices of the company.</li><li>All other duties as required by the spa &amp; store manager from time to time within the ambit of a Spa and Store manager role.</li><li>Conduct daily, monthly, and weekly briefings with all staff members.</li><li>Go through all treatment, Service, and Operational SOP and provide feedback.</li><li>Identifies and recommends new products and product enhancements to remain competitive in the market.</li><li>Monitors and manages the payroll function.</li><li>Manages areas of operation to budget by reviewing operating statements, budget worksheets, and payroll progress reports.</li><li>Manages Spa controllable expenses such as guest amenities, linen expenses, professional salon products, plants, decorations, and paper supplies to achieve or exceed budgeted goals.</li><li>Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.</li><li>Empowers employees to provide excellent customer service.</li><li>Strives to improve service performance.</li><li>Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement.</li><li>Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.</li><li>Interviews and hires employees with the appropriate skills to meet the business needs of the operation.</li><li>Report feedback on the monthly Rota, and ensure the staffing level are sufficient</li><li>Develops, implements, and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li><li>Administers the performance appraisal process for direct report managers.</li><li>Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</li><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</li><li>Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results. Celebrates successes and publicly recognizes the contributions of team members.</li></ul>Job Type: Full-timePay: AED12,000.00 - AED15,000.00 per monthApplication Question(s):<ul><li>3 to 5 years of experience in team management within a fast-paced hotel or spa environment.</li><li>Must be a qualified therapist.</li></ul>Must be a qualified therapist.Must be a qualified therapist.Language:<ul><li>arabic (Required)</li><li>english (Required)</li></ul>License/Certification:<ul><li>CIBTAC/CIDESCO (Required)</li></ul>

Store & Spa Manager

Sheraton Grand Hotel, Dubai

<div>
 
 
 POSITION PURPOSE
 
 
 
 
 
 
 Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 <ul>
 <li>
 Oversees the operations of a spa, recreation &amp; pool operations and manages the employees under the department.
 </li>
 <li>
 Ensures all employees have the proper supplies, equipment and uniforms.
 </li>
 <li>
 Comprehends &amp; manages budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
 </li>
 <li>
 Maintains cleanliness of spa and related areas and equipment.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives.
 </li>
 <li>
 Responsible in keeping up to date on industry trends, guest satisfaction, competition and the business climate in Dubai and the region.
 </li>
 <li>
 Ensure the department operational budget is in line and that all costs are strictly controlled.
 </li>
 <li>
 Assists in reviewing and improving as necessary the operational procedures for the entire Spa.
 </li>
 <li>
 Assists in preparing the annual business plan, forecasts and marketing plan.
 </li>
 <li>
 Assists in building an outstanding Spa team by demonstrating personal standards of excellence and demanding the same from all employees.
 </li>
 <li>
 Regularly review policies and procedures relating to the spa and taking action to formulate and propose improvements.
 </li>
 <li>
 Formulate policies and procedures for the spa, recreation and pool operations.
 </li>
 <li>
 Ensure that employees have a complete understanding of and adhere to the spa facilities policies and procedures.
 </li>
 <li>
 Prepare periodic reports for senior management on the activities and usage of the spa.
 </li>
 <li>
 Respond to guest feedback and complains proactively and with care.
 </li>
 <li>
 Assist in the building of an efficient team of employees by striving to maintain standards of excellence.
 </li>
 <li>
 Follow and complies with the local and company regulations and policies regarding occupational health, safety and security; report any maintenance problems, safety hazards, accidents, or injuries; complete health, safety training and certifications in their work area.
 </li>
 </ul>
 
 
 
 
 
 Ensuring and Delivering Exceptional Customer Service
 
 
 <ul>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Handles guest problems and complaints.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 </ul>
 
 
 
 
 
 Conducting Human Resources Activities
 
 
 <ul>
 <li>
 Conducting Human Resources Activities
 </li>
 <li>
 Solicits employee feedback, utilizing an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Ensures employees understand expectations and parameters
 </li>
 <li>
 Brings issues to the attention of the department manager and Human Resources as necessary.
 </li>
 <li>
 Observes service behaviors of employees and providing feedback to individuals.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 </li>
 <li>
 Participates in an on-going employee recognition program.
 </li>
 <li>
 Reviews comment cards and guest satisfaction results with employees.
 </li>
 <li>
 Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Supervises on-going training initiatives and conducting training when appropriate.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and Hotel standards.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Fully embrace the philosophy of guest and customer service and own the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of internal and external customers;
 </li>
 <li>
 Are detail oriented and hands on;
 </li>
 <li>
 Are a team player with strong interpersonal skills;
 </li>
 <li>
 Have the potential to develop into a leader, motivate and develop self and other associates;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Have knowledge of hotel computer systems and other IT related applications;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 
 EMPLOYMENT CONDITIONS
 
 
 <ul>
 <li>
 This job may require you to work on holidays and/ or weekends;
 </li>
 <li>
 This job may require you to work a shift other than a day shift, including first, second, and swing or overnight shift;
 </li>
 <li>
 This job often requires extended hours beyond a typical work week;
 </li>
 <li>
 This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;
 </li>
 <li>
 Sheraton Grand Hotel has a very strong commitment to safety and requires that you follow safety procedures closely;
 </li>
 <li>
 Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment, and requires that you follow our anti-discrimination and anti-harassment policies.
 </li>
 </ul>
 
 
</div>

Assistant SPA Manager

Vignette Collection

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We've created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Ciel Dubai Marina, part of IHG Hotels &amp; Resorts' prestigious Vignette Collection, is set to redefine luxury as the world's tallest hotel. The First Group's flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.<h4 class="jobSectionHeader"> 
Your day to day

Operations &amp; Standards
<ul>
<li>Supervise daily spa operations, ensuring smooth guest flow and adherence to SOPs.</li>
<li>Monitor cleanliness, hygiene, and readiness of treatment rooms and public areas.</li>
<li>Oversee stock levels of professional products, linens, and amenities; coordinate replenishment as needed.</li>
<li>Ensure proper use and care of spa equipment and treatment tools.</li>
<li>Assist the Wellness Manager with operational reporting and audits.</li>
</ul>
Guest Experience
<ul>
<li>Greet and engage with guests, ensuring a warm and professional welcome.</li>
<li>Manage appointment scheduling and ensure seamless guest journeys.</li>
<li>Handle guest concerns or feedback promptly, escalating when necessary.</li>
<li>Support the delivery of personalized spa experiences and service recovery.</li>
</ul>
Team Supervision
<ul>
<li>Supervise and support therapists, receptionists, and attendants during shifts.</li>
<li>Ensure team members are following service protocols, grooming standards, and professional conduct.</li>
<li>Conduct on-the-job training and coaching as directed by the Wellness Manager.</li>
<li>Assist in preparing rosters, ensuring adequate coverage during peak periods.</li>
</ul>
Business &amp; Sales Support
<ul>
<li>Promote upselling of spa treatments, packages, and retail products.</li>
<li>Monitor daily treatment and retail performance; provide feedback to the Wellness Manager.</li>
<li>Support retail inventory control and monthly stocktaking.</li>
<li>Assist with the execution of spa promotions and seasonal offers.</li></ul> 

What we need from you

Qualifications &amp; Skills
<ul>
<li>Minimum 2 years' experience in a supervisory or senior therapist role in a luxury spa.</li>
<li>Strong knowledge of spa treatments, product houses, and guest service standards.</li>
<li>Excellent communication and leadership skills.</li>
<li>Ability to multitask and remain calm under pressure.</li>
<li>Financial awareness with basic understanding of spa KPIs and sales performance.</li>
<li>Professional spa therapy qualification required; management or training certifications are an advantage.</li>
</ul>
Core Competencies
<ul>
<li>Service Excellence and Guest Focus</li>
<li>Team Leadership and Coaching</li>
<li>Operational Efficiency</li>
<li>Retail and Upselling Skills</li>
<li>Professionalism and Attention to Detail</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Wellness Spa Supervisor

LUBAN SPA

Employment Type: Full-time, Shift-based (Morning &amp; Night)Luban Spa is seeking a passionate, dynamic, and experienced Spa Supervisor &amp; Trainer to join our growing team. Inspired by the standards of Dubai&rsquo;s finest 5-star luxury spas, this role requires a balance of operational excellence, leadership, and creativity to elevate our spa to world-class levels.Key Responsibilities:<ul><li>Lead day-to-day spa operations with professionalism and high ownership.</li><li>Supervise and motivate the spa team to consistently deliver 5-star guest experiences.</li><li>Train and mentor spa therapists in treatments, hygiene, service, and upselling techniques.</li><li>Ensure treatment rooms, facilities, and spa environment meet luxury hotel standards.</li><li>Support management in driving team performance, cohesion, and service excellence.</li><li>Curate innovative treatments, monthly experiences, and wellness packages aligned with Luban Spa&rsquo;s philosophy.</li><li>Contribute to PR, marketing campaigns, and business development initiatives to grow the brand.</li><li>Drive sales performance through coaching, motivation, and accountability of spa therapists.</li><li>Monitor revenue targets, optimize resources, and improve operational efficiency.</li><li>Take ownership of projects, make decisions, and provide creative solutions to challenges.</li><li>Run errands and assist in tasks outside the spa when required, maintaining flexibility and a team-player attitude.</li></ul>Requirements:<ul><li>Minimum 5 years&rsquo; experience as a Spa Therapist with at least 2 years in supervisory/management roles.</li><li>Strong knowledge of spa and wellness treatments, guest journey, and hospitality standards.</li><li>Proven experience in sales, revenue growth, and staff performance development.</li><li>Understanding of hygiene protocols, spa room setup, and luxury service expectations.</li><li>Excellent communication skills with an aptitude for PR, marketing, and business development.</li><li>Creative, resourceful, and solution-oriented with a passion for wellness and holistic living.</li><li>Strong leadership, training, and motivational skills.</li><li>Ability to work flexible shifts (morning &amp; night) and handle multi-task responsibilities.</li></ul>What We Offer:<ul><li>Opportunity to be part of a luxury spa brand with a vision to redefine wellness.</li><li>Be part of building a brand</li><li>Professional growth and continuous training.</li><li>A supportive team culture with room for creativity and innovation.</li><li>Competitive salary + performance incentives.</li></ul>If you are a self-starter, passionate about wellness, and eager to lead a team towards excellence&mdash;we&rsquo;d love to hear from you.Apply now: lubanspa.management@gmail.comJob Type: Full-timePay: AED8,000.00 - AED12,000.00 per monthExperience:<ul><li>team management: 2 years (Required)</li></ul>

Spa Supervisor and Trainer

izil Beauty

<div>
 
 A Spa &amp; Store manager&rsquo;s role is to ensure that their business is performing at or above standard. People Management, Inventory Management, Financial Management, Customer Service, upselling skills, and experience as well as in-depth knowledge of the industry are essential. The role requires a manager with a passion for beauty services and product knowledge.
 
 
 As a manager, you are required to manage and monitor the operations of the branch, to make sure that it operates to a high level of quality and hygienic standard as per company guidelines.
 
 
 
 
 
 
 Department Role:
 
 
 
 The department should ensure the spa is a welcoming environment, including making sure all hygiene procedures are followed, and all equipment is functional.
 
 The department should ensure that the business runs smoothly and provides an optimal experience for all guests
 
 .
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Spa &amp; Store managers lead, monitor, and analyze the daily operations of the Spa &amp; Store.
 </li>
 <li>
 Handling employee scheduling to ensure there are enough service providers to meet customer demand, considering peak times and seasonality.
 </li>
 <li>
 Plan, strategize, and meet the Store and Spa sales target and profitability.
 </li>
 <li>
 Ensure all your team members are meeting their individual monthly targets.
 </li>
 <li>
 Build strong sales and customer service relationships with clients through inspiring and motivating the team into action.
 </li>
 <li>
 Ensure consistent execution of Izil Spa and Store policies and procedures.
 </li>
 <li>
 Ensure merchandising and visual standards are organized, clean and presentable.
 </li>
 <li>
 Always maintain hygienic and clean work areas and ensure that the Store and Spa follow the standard guidelines of Dubai Municipality.
 </li>
 <li>
 Ensure that you represent the Store and Spa to the highest level of professionalism and are always in uniform attire.
 </li>
 <li>
 Maintain staff records, including Sales reports, working schedules, Attendance, Visa, ID for Municipality check, Hygiene training etc.
 </li>
 <li>
 Ensure proper use and care of all products, equipment, and tools of the Spa &amp; Store.
 </li>
 <li>
 Ensure a weekly or monthly inventory check along with other departments as per the company SOP.
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 Measure the productivity and evaluate all Spa &amp; Store staff every quarter using a performance appraisal form.
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 Arrange regular maintenance services for all Machines &amp; equipment.
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 Handles the reception, customer complaints, and other customer-related concerns.
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 Proactively participate in any marketing/sales initiatives. These initiatives could include special promotions and events.
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 Contribute to the development and improvement of the Spa &amp; Store.
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 A commitment to ensuring the health and safety of the work environment through compliance with the occupational health and safety practices of the company.
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 All other duties as required by the spa &amp; store manager from time to time within the ambit of a Spa and Store manager role.
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 Conduct daily, monthly, and weekly briefings with all staff members.
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 Go through all treatment, Service, and Operational SOP and provide feedback.
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 Identifies and recommends new products and product enhancements to remain competitive in the market.
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 Monitors and manages the payroll function.
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 Manages areas of operation to budget by reviewing operating statements, budget worksheets, and payroll progress reports.
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 Manages Spa controllable expenses such as guest amenities, linen expenses, professional salon products, plants, decorations, and paper supplies to achieve or exceed budgeted goals.
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 Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
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 Empowers employees to provide excellent customer service.
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 Strives to improve service performance.
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 Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement.
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 Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
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 Interviews and hires employees with the appropriate skills to meet the business needs of the operation.
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 Report feedback on the monthly Rota, and ensure the staffing levels are sufficient
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 Develops, implements, and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
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 Administers the performance appraisal process for direct report managers.
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 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
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 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
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 Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results. Celebrates successes and publicly recognizes the contributions of team members.
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Explore 4648+ Spa operations manager in Dubai this September. Find roles across top companies and apply now to boost your career.

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