area sales manager

account manager

key account manager commercial risk or general lines Jobs in Al Khobar

key account manager commercial risk or general lines

sr. account manager

sr account manager

Ecolab

<div><p>We are seeking a <b>dynamic Techno-Commercial Account Manager to lead our growth within the Data Center market across Saudi Arabia.</b> The ideal candidate combines <b>technical expertise in cooling and water treatment systems with commercial acumen, capable of engaging key stakeholders from design to operations phase in DATA Center Industry.</b> You will build long-term partnerships with EPCs, OEMs, MEP consultants, and end-users while positioning Nalco Water as the preferred solutions for sustainable data center operations.</p><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li>
Identify, qualify, and grow strong multi-level relationships within global and regional accounts within the Data Center cooling and water management segment.</li><li>
Influence specifications through engagement with EPCs, MEP consultants, OEMs, and design firms.</li><li>
Manage the full sales cycle &mdash; opportunity scoping, proposal development, negotiation, Sales closure and post-sales support.</li><li>
Drive revenue and margin targets while maintaining customer satisfaction.</li><li>
Conduct site audits, presentations, and technical training to end users and partners.</li><li>
Prepare techno-commercial proposals and manage pricing and contract negotiations.</li><li>
Work closely with Segment Marketing, Technical Consultants, Engineering, and Supply Chain teams for seamless execution.</li><li>
Mentor local technical service representatives and support capability building.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Qualifications &amp; Experience</b></h2><ul><li>Bachelor&rsquo;s degree in chemical / mechanical engineering or equivalent degree</li><li>8&ndash;12 years of experience in technical sales, business development, or account management in:</li><li>Data Center, HVAC, water treatment, cooling systems, or industrial process industries.</li><li>Strong knowledge of cooling systems, water chemistry, and digital monitoring tools.</li><li>Proven experience managing complex B2B solution sales.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Willingness to travel across Saudi Arabia</li></ul><p></p><h2 class="jobSectionHeader"><b>
Key Competencies</b></h2><ul><li>Consultative &amp; solution selling</li><li>Technical &amp; commercial agility</li><li>Strategic relationship management</li><li>Problem solving &amp; analytical thinking</li><li>Collaboration in matrix environments</li></ul><p></p><p>
#li-imea</p><p><b><br>
Our Commitment to a Culture of Inclusion &amp; Belonging</b><br>
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.</p></div>

Sr. Account Manager

<div>
 <p>
  <strong>
   Key Account Manager -
  </strong>
  Commercial Risk or General Lines
 </p>
 <p>
  <strong>
   AON, Al Khobar, Saudi Arabia
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  The Client facing, Al Khobar based Key Account Manager is responsible for managing and growing relationships with key clients, ensuring their needs are met and providing exceptional service. This role involves strategic planning, client relationship management, and coordination with internal teams to deliver tailored insurance solutions in the Kingdom and as a part of our global team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Client Relationship Management:
   </strong>
   Develop and maintain strong relationships with key clients, understanding their business operations and risk profiles to recommend suitable insurance products and services.
  </li>
  <li>
   <strong>
    Sales and Business Development:
   </strong>
   Identify opportunities for cross-selling and upselling additional insurance products and services to existing clients. Actively support New Business Teams to seek new opportunities to expand the client base.
  </li>
  <li>
   <strong>
    Account Management:
   </strong>
   Handle the renewal process, including reviewing existing coverage and suggesting updates. Ensure compliance with legal and regulatory requirements.
  </li>
  <li>
   <strong>
    Coordination with Internal Teams:
   </strong>
   Work closely with finance, claims, and other departments to ensure client needs are met and provide continuous support.
  </li>
  <li>
   <strong>
    Market Analysis:
   </strong>
   Provide reports, presentations, and recommendations on market trends, customer trends, and competitors' actions.
  </li>
  <li>
   <strong>
    Problem Resolution:
   </strong>
   Working closely with our claims team, assist clients in navigating the claims process and resolve any issues that arise.
  </li>
  <li>
   <strong>
    Performance Metrics:
   </strong>
   Monitor and report on key performance indicators to evaluate the effectiveness of account management strategies.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree or higher
   <em>
    (Insurance, Risk Management, Risk Engineering or Actuary preferred)
   </em>
  </li>
  <li>
   Minimum of 5-10 years&rsquo; experience - proven experience in account management, in the insurance industry.
  </li>
  <li>
   Fluent in English &amp; Arabic required
  </li>
  <li>
   ACII, CIP UK certifications
   <em>
    preferred
   </em>
  </li>
  <li>
   Proficiency in Microsoft Office Suite and CRM tools
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills:
  </strong>
 </p>
 <ul>
  <li>
   Strategic thinking and planning skills.
  </li>
  <li>
   Customer-focused mindset.
  </li>
  <li>
   Leadership and motivational skills.
  </li>
  <li>
   Attention to detail and problem-solving abilities.
  </li>
  <li>
   Strong communication and negotiation skills.
  </li>
  <li>
   Ability to analyze market trends and develop strategic plans
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  AON is a global leader in risk, retirement, and health solutions, serving clients in Saudi Arabia and around the world. Our Al Khobar team combines deep local market knowledge with the resources and expertise of AON&rsquo;s international network to deliver innovative insurance and risk management solutions. We are committed to helping organizations in the Kingdom navigate complex challenges, improve performance, and protect their people and assets. At AON, we value diversity, collaboration, and professional growth, creating an environment where colleagues can thrive and make a positive impact for our clients and communities.
 </p>
</div>


Key Account Manager Commercial Risk or General Lines

Artificial Intelligence Global Company

<div>
 <p>
  <strong>
   Overall Purpose of the Role
  </strong>
 </p>
 <p>
  The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to help customers in their Digital Transformation success journey using our Digital solutions , consultation, and engineering services. This will be done by developing an appropriate level of communication with clients and internal team members to better understand customer needs and identify the appropriate solutions. The ideal candidate will drive company&rsquo;s business to ensure its successful growth, profitability, and achievement of business goals for the assigned accounts.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Roles and Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Manage all aspects of engagements with existing and new customers (
   <strong>
    Aramco
   </strong>
   ).
  </li>
  <li>
   Build and maintain strong client relationships
  </li>
  <li>
   Continuously identify and qualify new sales opportunities
  </li>
  <li>
   Achieve sales annual and quarterly targets.
  </li>
  <li>
   The Sales Account Manager will build relationships and understand customer business to provide appropriate products, services, and solutions in the area of Industrial Digital Solutions.
  </li>
  <li>
   Identify opportunities and build credibility with customers utilizing your knowledge to deliver the value proposition to the customers.
  </li>
  <li>
   Manage key accounts and new accounts development / vendor approvals / demand generation to get competitive advantage.
  </li>
  <li>
   Increase the overall performance of the organization by creating strong customer relationships and new partnerships within customer organization.
  </li>
  <li>
   Develop and maximize the company presence and market share in designated accounts and territory.
  </li>
  <li>
   Develop new business with existing clients and/or identify areas of improvement to meet sales target.
  </li>
  <li>
   Build and maintain strong, long-lasting client relationships.
  </li>
  <li>
   Negotiate and close contracts and agreements to achieve required busienss growth.
  </li>
  <li>
   Communicate the progress of initiatives to internal stakeholders and drive mapping customers needs to solutions
  </li>
  <li>
   Monitor and analyze industry trends, innovations, disruptors, and customer feedback to provide input to development efforts to optimize product and
   <strong>
    technology
   </strong>
   offerings.
  </li>
  <li>
   Consistently monitor and adjust strategies to align with sales forecastsAlign with our Strategic Partners sales team and leverage pre-sales support to dilever customer outcome based solution.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education and Qualifications
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Bachelor's degree in Engineering or equivalent.
   </strong>
  </li>
  <li>
   <strong>
    3-5 years of experience in selling AI, Digital, IT solutions and software to Saudi Aramco.
   </strong>
  </li>
  <li>
   Forecast Accuracy and on-time submission of reporting.
  </li>
  <li>
   Experience in developing and maintaining account plans and strategy.
  </li>
  <li>
   Proven work experience as an Account Manager or relevant Sales role.
  </li>
  <li>
   Track record of selling enterprise software solutions and corporate agreements.
  </li>
  <li>
   Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
  </li>
  <li>
   Experience delivering client-focused solutions to customer needs.
  </li>
  <li>
   Ability to manage multiple leads and opportunities at a time, while maintaining sharp attention to detail.
  </li>
  <li>
   Excellent listening, negotiation, and presentation abilities.
  </li>
  <li>
   Strong verbal and written communication skills.
  </li>
  <li>
   Familiar with Sales
   <strong>
    CRM tools such as SFDC or similar
   </strong>
  </li>
  <li>
   <strong>
    Saudi National is a Must.
   </strong>
  </li>
 </ul>
 <p>
  <strong>
   Languages
  </strong>
 </p>
 <ul>
  <li>
   &bull; English , Arabic.
  </li>
 </ul>
 <p>
 </p>
</div>


Sales Engineer - Oil & Gas

LRQA group

<div><div><div><div><div><div><b>Who are LRQA?</b></div>
<div>
LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We&rsquo;ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection, and training.</div><br>
<div></div>
<div>
While we&rsquo;re proud of our heritage, it&rsquo;s who we are today that really matters, because that&rsquo;s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.</div><br>
<div></div>
<div><b>
What do we do?</b></div>
<div>
We help our clients negotiate a rapidly changing world, by working with them to manage and mitigate the risks they face. We specialise in management systems compliance &amp; expert advice across a broad spectrum of standards, schemes &amp; business improvement services to include customised training &amp; assurance. In Inspection Services, we certify safety critical industrial equipment according to recognised codes, standards &amp; regulations. We also partner with companies to provide tailored high-quality inspection services throughout their manufacturing supply chains, making sure equipment is built safely &amp; to their requirements. Our award-winning Cyber Security Business Nettitude, helps clients manage their risks against a backdrop of new threats emerging every day, we focus on the threat in the cyber landscape and provide tailored made solutions so that our clients can manage their risks effectively. Our independence means we provide reliable, impartial, and informed advice. All of this helps us stand by the purpose that drives us every single day, shaping a better future together.</div><br>
<div></div>
<div>
LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates &pound;315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.</div><br>
<div></div>
<div><b>
The next chapter for LRQA</b></div>
<div>
The future is exciting and rapidly changing. New challenges and opportunities are arising all the time. We&rsquo;re adapting to these challenges by expanding our portfolio of services and aiming to become the leading digitally enabled assurance provider.</div><br>
<div></div>
<div>
With solid expertise and heritage in our sector, coupled with well-timed accelerated investment and a leadership team that is fully committed to delivering our vision, LRQA&rsquo;s next chapter is set to be an exciting, transformational period of growth. We&rsquo;re well placed to build on everything we&rsquo;ve done and further our ambitions for the future. At such an exciting time this is a great opportunity to be part of our next chapter. We are looking for talented people who will support us to build on our strengths and transform our business to be the best partner for our clients.</div></div></div><br>
<div></div>
</div>
</div><div></div><div><div><div><div><div><b>Role purpose:</b></div></div></div></div><br>
<div>
<div><div><div>LRQA&rsquo;s mission is to be the leading digitally enabled assurance provider, helping our clients navigate a changing risk landscape. We will achieve this by being the leading assurance provider in key sectors such as food, cybersecurity and ESG, making it easier for clients to do business with us through our digital transformation, and ultimately delivering a portfolio of services which make the world a cleaner, more sustainable, and safer place.</div><div><br>
Our Business Assurance Business Unit is a recognised, world-leading professional assurance services organisation. We specialise in management systems compliance &amp; expert advice across a broad spectrum of standards, schemes &amp; business improvement services, including customised training &amp; assurance programs.</div><div><br>
Reporting into the SAM Sales Manager (HSAM), the purpose of the Strategic Account Manager is to:</div>
<ul>
<li>Develop and win new business opportunities with existing and target strategic accounts</li>
<li>Build and maintain strong strategic relationships with key individuals in client accounts</li>
<li>Lead the strategic sales priorities and implementation for accounts, based on opportunities, framework and service agreements, to maximise revenue delivery and growth</li>
<li>Introduce new products and services which are added to the LRQA portfolio through acquisitions and new product development</li>
<li>Support strategic bids and be a major contributor to the bid process and team</li>
<li>Be the local lead and representative for colleague&rsquo;s accounts, where geographical strategic support is needed, including liaison with Strategic Account Managers (GAM&rsquo;s) to drive sales and pipeline opportunities</li></ul></div></div></div></div><br>
<div></div>
<div>
</div><div></div><div><div><div><div><div><b>Key Responsibilities:</b></div></div></div><div><br>
<div>
<div><b>Results driven delivery</b></div>
<div>
You will manage a selection of strategic accounts and be responsible for winning business from a target group of logos, with an annual combined revenue value of &pound;0.5-3m initially, depending on mixture of existing and new client priorities, working on growing this significantly year on year. You will be responsible for creating the implementation strategy for new sales in your accounts and working with LRQA teams as needed to achieve success. Retention, revenue growth and new logo wins will be the key performance indicators use to measure success.</div></div></div><div><br>
<div>
<div><b>Account Management skills</b></div>
<div>
You will be responsible for the development and delivery of strategic account plans, which maximise the LRQA opportunity for revenue, in line with group growth objectives and priorities. You will ensure continual development of each client&rsquo;s business focus and strategy, you will grow the network of influencers in each client organisation and will maintain an active pipeline of opportunities, prioritising workload to ensure client satisfaction and maximum revenue growth. This will involve proactive engagement with other LRQA teams, including marketing, Service Delivery (SD) and Service Delivery Support (SDS) as needed to put your account and targets into the best shape possible for success.</div></div></div><div><br>
<div>
<div><b>Pipeline management skills</b></div>
<div>
You will need to manage your client pipelines to ensure that they are sufficient to meet the relevant targets, engaging with GAM colleagues and other local SAMs to maximise the opportunities you develop, through local relationships and contracts. This will include ensuring the accuracy of values, sales stages, dates of actions and likely closure timelines. Where your overall pipeline is not in the right shape, you will take action to correct this and ensure it gets back on track in a timely manner. Your pipeline will be an accurate reflection of your sales forecast at any given time.</div></div></div><div><br>
<div>
<div><b>Preparation and delivery of account plans</b><br>
You will ensure that any strategic account under the management of your team, has an up to date, viable account plan, which is driving the strategic growth initiatives for the account, and which can be clearly articulated by the relevant salesperson, at any time. You will use account plans to prioritise opportunities, marketing support and team efforts to drive the growth you are tasked with delivering each financial period.</div></div></div><div><br>
<div>
<div><b>Contract renewals and RFP&rsquo;s</b><br>
You are responsible for managing the retention of all business with your named accounts, minimising the risk of loss to the LRQA business, through timely intervention in any process, preventing the re-tendering of business where possible and re-securing the contract where needed. You will play an active role in new business opportunities, either in a lead or supporting sales position, depending on the winning strategy and relevant skills needed to maximise the opportunity of winning.</div></div></div><div><br>
<div>
<div><b>Problem solving</b><br>
You will be accountable for working with your clients and targets on identifying problems that LRQA can solve via a customised solution of its products and services, underpinned by strong market knowledge and experience.</div></div></div><div><br>
<div>
<div><b>Market knowledge and strategic prioritisation</b><br>
You will maintain a strong strategic knowledge of the market(s) you operate in, ensuring you are able to maintain a strong level of communication with client personnel, using this to open doors for new products and services, and to contribute to strategic discussions around LRQA business plans and growth objectives.</div></div></div><div><br>
<div>
<div><b>Contribution to Sales Meetings and Performance summaries</b><br>
From sales management meetings to BA leadership team meetings, you will be responsible for the production of sales and pipeline reports, performance summaries and updates on specific project actions, ensuring they are accurate and delivered in a timely manner.</div></div></div></div></div></div><div></div>

Senior Sales Specialist

ChampionX

<div><div><p>ChampionX has an immediate need for an <b>Account Manager</b> based in <b>Dammam, Saudi Arabia</b>. This role will be part of the sales team organization that will support in growing the oil and gas field chemical technology business for Oil and Gas segment. This role will manage the respective sales for the assigned account and build robust client relationships by delivering value added solutions and services for ChampionX existing and new customers.
</p><p></p><p><b>What&rsquo;s in it For You:
</b></p><ul><li> The ability to make an impact and shape your career with a company that is passionate about growth.</li><li> The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.</li><li> Thrive in a company that values sustainability, drives a safety-focused culture and empowers its employees through continuous improvement</li><li> Access to Employee Resource Groups (ERG&rsquo;s). These grassroots, employee-led groups are open to anyone in the organization and allow employees to come together to explore common interests and foster a diverse and inclusive workplace within the organization</li><li> Access to multiple knowledge sharing platforms to enhance collaboration and engagement.</li></ul><p></p><p><b>
What You Will Do:</b></p><ul><li> Follow safety policies to provide a safe workplace for all employees and supports the guiding principles of Goal Zero. Drive culture of safety; Report safety observations / incidents.</li><li> Customer account management, develop and continuously develop strategic customer relationships for assigned accounts and leverage eternal business networking to maximize sales and profitability across portfolio.</li><li> Achieve and exceed sales review plan per assigned account.</li><li> Take lead on all contractual aspects that includes but not limited to commercial, terms, scope of work, pricing, negotiation, and proper record keeping. Beside writing technical and commercial proposals to our customers</li><li> Participate effectively in the weekly, monthly, quarterly and annual business plan meetings to set the sales target per area and product line, as well as providing feedback on sales reforecast</li><li> Forecast the account volumes per products per area on a monthly basis and provide feedback and explanation on volumes variances for each product</li><li> Update the market information/market intel, competition and track the new activities on a monthly basis, Also build and maintain account sales pipelines to achieve business plan.</li><li> Delivering a value added to our customers, capture and communicate the value back to customers</li><li> Liaise with the supply chain continuously for the raw materials availability and production plans to ensure the supply continuity to our customers. Also liaise with the other support fictions (R&amp;D, business development, technical teams, marketing team) for new product development.</li><li> Review the chemical injection rates of all production chemicals per account to ensure an accurate product volume forecast</li><li> Liaise between customer and R&amp;D department to scope and execute specialized application and suggest corrective actions/ optimization.</li><li> Review and provide recommendation related to the oil and gas chemical treatment, when needed</li><li> Develop strategy document related to chemical treatment programs</li><li> Provide product and application recommendation and associated reports as appropriate.</li><li> Conduct and manage product selection program, testing and evaluation as well as deployment and associated monitoring strategies.</li><li> Manage the communications of the first fill for new projects with EPCs</li></ul><p></p><p><b>
Minimum Education and Experience:</b></p><ul><li> Chemical Engineer / Chemistry / Metallurgy / Materials Engineering or equivalent</li><li> 8 - 10 years&rsquo; experience in Production Chemicals applications in Oil and Gas Industry
</li><li> Minimum of 8 years of experience in sales, business development and building customer relationship</li><li> Thorough knowledge of the upstream oil and gas applications.
</li><li> Good understanding of the chemical treatment programs in the upstream oil and gas, especially (corrosion, Demulsifier, scale, bacteria and water treatment)
</li><li> Thorough experience in Saudi Oil &amp; Gas Market. Knowledge in project engineering consultancy and EPC is a plus.</li><li> Knowledge of general confidential information policies, procedures and regulations that governs employee and employer confidentiality, and of company confidentiality policies and procedures.</li><li> Willingness to travel and relocate when required</li></ul><p></p><p><b>
About ChampionX:</b></p><p>
ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations.</p><p></p><p><b>
Our Commitment to Diversity and Inclusion</b></p><p>
At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.</p><p></p><p><br>
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.</p><p></p><p><br>
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.</p></div></div>

Account Manager

Etap

<div><div>ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports customers in their digital transformation and sustainable energy transitions for a green and smart future, helping them to prioritize safety, maximize reliability, and stay resilient.</div><div></div><div>
Our employees' passion for excellence, innovation, and customer satisfaction is our most-prized resource. If you share that passion &mdash; and want to be part of a company that leads the energy transition towards a cleaner and more resilient world for future generations &mdash; we invite you to join us!</div><div></div><div>
ETAP is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer.</div><div></div><div><div>
Job Title: Customer Success Manager</div><div>
Location: Dahran, Saudi Arabia</div><div>
Employment type: Full-time, Hybrid</div><div></div><div>
The Job<br>
Reporting to the Head of Customer Success Management, the Customer Success Manager is responsible for establishing strong relationships with his portfolio of customers, ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. Throughout our customer journey, we aim to deliver a best-in-class customer experience, and the Customer Success Manager is the steward of this journey. Her/His mission is to ensure customers achieve success using our solutions.</div><div><br>
Responsibilities</div><ul><li><div>
Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.</div></li><li><div>
Engage with customers to understand how they work and ensure they are leveraging our solutions effectively.</div></li><li><div>
Understand the motivation, business drivers, strategic goals and desired business outcomes for his portfolio of large customers.</div></li><li><div>
Craft joint customer success plans that include agreed upon scope, shared metrics, user engagement, adoption plans, timelines, communication.</div></li><li><div>
Work closely with Sales, Technical Support, Training and other Technical teams to ensure a best-in-class customer experience and take care of any customer issues.</div></li><li><div>
Be a customer advocate while capturing customer feedback and reporting requests to Product Management</div></li><li><div>
Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and</div></li><li><div>
account growth through increased product adoption and increased usage</div></li><li><div>
Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.</div></li><li><div>
Drive the Customer Success playbook for High Touch Segment.</div></li><li><div>
Facilitate Executive Business Reviews with decision makers and our executive sponsor, where we celebrate shared successes, and make adjustments where necessary.</div></li></ul><div></div><div>
Skills and Qualification</div><ul><li>
Bachelor / Master: initial training in electrical engineering &amp; training in business / marketing</li><li>
Fluent in English (written and oral)</li><li>
Minimum 5 years&rsquo; experience in electrical engineering in a customer-facing role, such as Customer Success, Customer Support or Sales Management</li><li>
Knowledge of electrical design software a plus</li><li>
Confident, high energy, self-motivated</li><li>
Experience working with senior and executive level customer contacts</li><li>
Owner mindset, with an ability and inclination to be hands on in all aspects of the role</li><li>
Leadership to mobilize different stakeholders, drive cross-functional activities, create and maintain momentum</li><li>
Proven experience in project management</li><li>
Proven experience in software or digital transformation</li><li>
Team player with international exposure</li><li>
Excellent communication skills</li></ul></div><div></div><div>
ETAP requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.</div><div></div><div>
ETAP is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.</div><div></div><div>
Come and join ETAP to create the transformative technology that enables our customers to engineer a better world.</div></div><div></div>

Customer Success Manager

Al Joaib Holding

<div><p><b>Role &amp; Tasks:</b></p>
<ul>
<li><b>Build, lead, and review</b> work of the creative team in the production of all web, print, and digital marketing collateral
</li><li><b>Spearhead and manage</b> visual content strategy for both small-scale and large-scale projects, harnessing strategy, digital and brand design and technology
</li><li><b>Coordinate</b> with the Account Manager and content creators for any Social Media campaign, promotion or post boost
</li><li><b>Coordinate</b> with the Web/App Executive for any website request for highlighting a product/offer/bundle or special functionality/service through a banner, photoshoot/video shoot, design, &hellip;
</li><li><b>Coordinate</b> with the Digital Ads Manager to provide the proper visuals (design, video, banner, MPU, &hellip;) in order to run a display/video ad campaign
</li><li><b>Create</b> templates for the newsletters
</li><li><b>Create </b>corporate identity briefs and guidelines for each business (existing and new)
</li><li><b>Create </b>touchpoints for each business and employee based on the business leader request
</li><li><b>Create</b> digital catalogs &amp; portfolios
</li><li><b>Suggest</b> website redesign (if &amp; when requested)
</li><li><b>Create</b> art content for any portal related marketing campaign
</li><li><b>Work</b> with the brand team to produce new ideas for company branding, promotional campaigns and marketing communications
</li><li><b>Evaluate</b> trends, <b>assess</b> new data and <b>be</b> up-to-date with the latest visual marketing techniques
</li><li><b>Create and implement</b> tailored and original visuals for the marketing plans based on individual business requirements
</li><li><b>Conduct</b> brainstorming meetings and creative sessions with your team
</li><li><b>Shape</b> brand standards and create procedures to ensure all outcomes and touchpoints are brand appropriate
</li><li><b>Supervise</b> the department's daily workflow, assign project workload, and monitor deadlines and budgets
</li><li><b>Develop</b> exceptional and well-crafted copy that meet each businesses&rsquo; requirements
</li><li><b>Present </b>weekly/monthly reports to the E-marketing director
</li><li><b>Reports </b>directly to the E-marketing Director.
</li></ul><p><b>Essential skills</b><b> and</b><b> Qualifications</b> (Experience, Education, Licensure &amp; language skills)</p>
<ul><li>
Bachelor&rsquo;s degree in graphic design or related field
</li><li>English proficiency is a must (besides Arabic)
</li><li>A strong eye for visual composition
</li><li>Able to give and receive constructive criticism
</li><li>Photography and videography skills (as well as photo &amp; video editing skills) (preferable)
</li><li>Excellent communication skills (verbal and written - Outlook/email communication, briefs, presentations, &hellip;)
</li><li>Data and detail oriented, creative, and collaborative problem solver with outstanding communication and project management skills.
</li><li>Good knowledge in social media visual and graphical requirements mainly Facebook, Instagram, YouTube
</li><li>Good knowledge in MS Office programs (Word, Excel, PowerPoint, &hellip;)
</li><li>Proficient in designing and publishing tools (Photoshop, InDesign, Illustrator, Premiere, &hellip;)
</li><li>3 &ndash; 4 years working experience in similar role with an agency (preferable)
</li><li>Fast learner
</li><li>Organized, accurate with strong attention to details while being multi-tasking
</li><li>People, project and time management skills
</li><li>Ability to work fast and smart under pressure, manage and meet deadlines and priorities
</li><li>Ability to lead and work as part of a team as well as independently to problem-solve using own initiative
</li><li>Ability to work based on a brief and able to support all team members and back another&rsquo;s vision</li></ul></div>

Lead Creative Manager

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