telesales executive

sr. mechanical engineer

sr. planning engineer

senior executive assistant

human resources executive

sr executive logistics

Oren Chemicals Manufacturing Co.

Responsibilities:<ul><li>Completing and filing compliance documentation for import, export shipments</li><li>Filing best rates with shipping line for all the import and export shipments (Sea, Land and Air)</li><li>Maintains tracking record and follow up on order status, updating and establishing shipping information in close contact with Freight Forwarders, shipping line and transporters</li><li>Ensures the timely and accurate reporting to supply chain manager regarding logistics related activities</li><li>Responsible for checking, monitoring, and execution of shipments to all destinations from planning, material loading, to timely dispatching of shipping documents to end clients</li><li>Interact with other departments to integrate logistics with business systems and processes, such as sales, production, accounting and purchase and also enables the timely delivery of goods from the suppliers.</li><li>Responsible for all the shipments. The process starts after placing an order and ending up with the goods delivery to clients</li><li>Communicating to branch offices and supplies on damaged goods including discrepancies in shipping documents against the order</li><li>Responsible for business communication and strategic interaction with a spectrum of clients that enables to get timely approvals on Draft Bill of Lading &amp; other related shipment issues</li><li>Act as a deputy logistics in-charge in the absence of supply chain manager</li><li>Observe and adhere to HSE policies, procedures and safe working practices and report obvious hazards immediately to the proper personnel.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree required</li><li>Proficient in MS Office Suite (Word, Excel, PowerPoint)</li><li>Assertive, friendly, service and result oriented</li><li>Knowledge of warehouse activities</li><li>Maintain strong business relationship with shipping lines, freight forwarders, 3PL and transporters</li><li>Excellent communications skills and keen to details</li><li>Can work well under pressure</li><li>Min. 5 years of experience as logistics specialist / Sr. Executive logistics</li><li>CILT / CTLP certification preferred, but not mandatory</li><li>Filing rates and proven strong negotiation skills with shipping lines, freight forwarders, transporters and 3PL service providers</li><li>Import and Export documentation (Land, Sea and Air)</li></ul>Job Type: Full-time

Sr. Executive - Logistics

Trivium Group

<div>
 
 
 Life Manager / Executive Operations Partner to Founder
 
 
 
 
 Company: Giga Brands
 
 Founder: Hunter Harris
 
 Location: Primarily Dubai (hybrid, in-person expected)
 
 Travel: Frequent international travel (e.g., Lebanon, India and other locations)
 
 Employment Type: Full-time (contract)
 
 Compensation: $60,000-$70,000 + PTO + relocation support + long-term phantom equity potential
 
 
 About the Company
 
 
 
 
 Giga Brands is a fast-scaling, AI-forward company supporting modern digital businesses and brands. The team operates in a high-performance, execution-driven environment with approximately 25 team members globally.
 
 
 This role directly supports the founder and sits at the center of executive operations, logistics, and day-to-day execution.
 
 
 The Role
 
 
 
 
 We are hiring a highly proactive Life Manager / Executive Operations Partner to take full ownership of the founder's day-to-day operational life.
 
 
 This is not a traditional administrative EA role. This position is designed for someone who operates independently, anticipates needs before they arise, and ensures everything &mdash; from calendar to logistics to execution &mdash; is fully dialed in.
 
 
 Success means the founder is fully focused on scaling the company while operational and executive tasks run seamlessly in the background.
 
 
 Key Responsibilities
 
 
 
 
 Executive &amp; Calendar Ownership
 
 
 
 <ul>
 <li>
 Own and optimize the founder's calendar and priorities
 </li>
 <li>
 Anticipate needs and prepare proactively
 </li>
 <li>
 Ensure all meetings, logistics, and preparation are handled
 </li>
 <li>
 Manage communications and follow-through
 </li>
 </ul>
 
 Operational &amp; Project Support
 
 
 
 <ul>
 <li>
 Track projects and deliverables across teams (light project management)
 </li>
 <li>
 Pull performance metrics and support operational visibility
 </li>
 <li>
 Coordinate across internal stakeholders and contractors
 </li>
 <li>
 Execute quickly on priorities communicated throughout the day
 </li>
 </ul>
 
 Travel &amp; Logistics
 
 
 
 <ul>
 <li>
 Plan and manage international travel end-to-end
 </li>
 <li>
 Coordinate flights, accommodations, and schedules
 </li>
 <li>
 Support in-person logistics across locations
 </li>
 <li>
 Flexibility to travel with or support the founder as needed
 </li>
 </ul>
 
 Administrative &amp; Execution Support
 
 
 
 <ul>
 <li>
 Manage expenses, documentation, and bookings
 </li>
 <li>
 Coordinate vendors and operational needs
 </li>
 <li>
 Maintain systems, organization, and structure
 </li>
 <li>
 Ensure nothing falls through the cracks
 </li>
 </ul>
 
 AI-Enabled Productivity
 
 
 
 <ul>
 <li>
 Leverage AI tools to improve efficiency, workflows, and execution
 </li>
 <li>
 Help implement systems that scale founder productivity
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 4-6+ years supporting a founder, executive, or leadership team
 </li>
 <li>
 Experience in fast-paced startup, agency, or high-growth environments
 </li>
 <li>
 Proven ability to operate independently with minimal direction
 </li>
 </ul>
 
 Core Traits
 
 
 
 <ul>
 <li>
 Highly independent and proactive
 </li>
 <li>
 Execution-focused and fast-moving
 </li>
 <li>
 Detail-oriented and organized
 </li>
 <li>
 Direct communicator who values efficiency over small talk
 </li>
 <li>
 High ownership mindset
 </li>
 <li>
 Adaptable to changing priorities
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Advanced calendar and logistics management
 </li>
 <li>
 Strong operational coordination and follow-through
 </li>
 <li>
 Ability to manage high volumes of tasks and priorities
 </li>
 <li>
 Comfortable working with performance metrics and dashboards
 </li>
 </ul>
 
 Tools &amp; Tech
 
 
 
 <ul>
 <li>
 Google Workspace
 </li>
 <li>
 Slack
 </li>
 <li>
 Standard agency/startup tools
 </li>
 <li>
 Comfort using AI tools for productivity and operations
 </li>
 </ul>
 
 Work Style &amp; Expectations
 
 
 
 <ul>
 <li>
 Hybrid role based primarily in Dubai
 </li>
 <li>
 3-6 days/week in-person depending on schedule and priorities
 </li>
 <li>
 Flexible hours aligned with founder workflow
 </li>
 <li>
 Fast-paced, high-output environment
 </li>
 <li>
 Requires autonomy and decisiveness
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Compensation &amp; Benefits
 
 
 
 <ul>
 <li>
 Salary: $60K-$70K
 </li>
 <li>
 Phantom equity potential for long-term contribution
 </li>
 <li>
 Paid travel
 </li>
 <li>
 PTO
 </li>
 <li>
 Relocation support
 </li>
 <li>
 High-growth exposure working directly with founder
 </li>
 </ul>
</div>

Personal Assistant

<div>
 
 
 
 Job Description
 
 
 
 
 Life Manager / Founder's Right Hand
 
 
 
 
 Location: Miami (Primary) | UK (Grimsby) travel required
 
 Work Model: In-person, high-touch support
 
 Employment: Full-time
 
 Compensation: $60,000-$70,000 + performance bonus + relocation support
 
 
 
 
 About the Employer
 
 
 
 Cameron England is a founder and operator in the marketing and consulting space, leading a fast-moving, systems-driven business supporting online companies globally. The environment is entrepreneurial, performance-oriented, and execution-focused.
 
 
 This role is designed to function as an extension of the founder &mdash; someone who removes friction, owns execution, and ensures both personal and business operations run seamlessly.
 
 
 The Role
 
 
 
 
 We are hiring a high-ownership Life Manager to act as the founder's right hand across business, personal, and operational domains.
 
 
 This is not a traditional Executive Assistant role. The person in this position will operate as a trusted operator &mdash; managing logistics, building systems, coordinating people and vendors, and proactively driving execution without needing direction.
 
 
 Success in this role means the founder's time is fully protected, operations run smoothly, and nothing falls through the cracks.
 
 
 Key Responsibilities
 
 
 
 
 Executive &amp; Operational Support
 
 
 
 <ul>
 <li>
 Own calendar, scheduling, and time optimization
 </li>
 <li>
 Manage inbox and communications follow-through
 </li>
 <li>
 Prepare meetings, agendas, and briefing notes
 </li>
 <li>
 Coordinate stakeholders, contractors, and vendors
 </li>
 <li>
 Track projects and ensure execution and completion
 </li>
 <li>
 Implement systems to manage tasks and priorities (Notion-based tracking)
 </li>
 </ul>
 
 Travel &amp; Logistics
 
 
 
 <ul>
 <li>
 Plan and manage domestic and international travel
 </li>
 <li>
 Handle full travel logistics, bookings, and advance setup
 </li>
 <li>
 Accompany the founder when needed and manage on-site coordination
 </li>
 </ul>
 
 Personal &amp; Lifestyle Operations
 
 
 
 <ul>
 <li>
 Coordinate personal staff (chef, cleaners, hairdresser, etc.)
 </li>
 <li>
 Manage appointments, errands, and personal logistics
 </li>
 <li>
 Oversee household operations, maintenance, and vendors
 </li>
 <li>
 Ensure the home environment is organized and operational at all times
 </li>
 </ul>
 
 Events &amp; Projects
 
 
 
 <ul>
 <li>
 Own event coordination from planning through execution
 </li>
 <li>
 Manage logistics, vendors, and on-site delivery
 </li>
 <li>
 Ensure seamless execution and post-event follow-through
 </li>
 </ul>
 
 Financial &amp; Administrative Oversight
 
 
 
 <ul>
 <li>
 Manage expenses, reimbursements, and documentation
 </li>
 <li>
 Implement monthly financial audit processes
 </li>
 <li>
 Track personal and business accounts and flag anomalies
 </li>
 <li>
 Connect and manage banking/investment tracking systems
 </li>
 </ul>
 
 Systems &amp; Execution
 
 
 
 <ul>
 <li>
 Build and maintain a follow-through system ensuring nothing is missed
 </li>
 <li>
 Implement workflows that reduce manual involvement for the founder
 </li>
 <li>
 Take ownership of recurring responsibilities and optimize processes over time
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 5+ years in a high-level Executive Assistant, Life Manager, Chief of Staff, or private support role
 </li>
 <li>
 Experience supporting founders, entrepreneurs, or high-net-worth individuals
 </li>
 <li>
 Background in fast-paced, operationally complex environments
 </li>
 </ul>
 
 Core Traits
 
 
 
 <ul>
 <li>
 Extreme ownership and accountability
 </li>
 <li>
 Proactive, autonomous, and execution-driven
 </li>
 <li>
 Highly organized and detail-oriented
 </li>
 <li>
 Resourceful and decisive
 </li>
 <li>
 Discreet, loyal, and trustworthy
 </li>
 <li>
 Comfortable operating across both personal and business domains
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Calendar, travel, and operational management expertise
 </li>
 <li>
 Strong project execution and follow-through
 </li>
 <li>
 Vendor and stakeholder coordination
 </li>
 <li>
 Financial organization and administrative oversight
 </li>
 <li>
 Systems mindset and process improvement capability
 </li>
 </ul>
 
 Tools &amp; Systems
 
 
 
 <ul>
 <li>
 G-Suite
 </li>
 <li>
 Notion
 </li>
 <li>
 Monday.com or similar workflow tools
 </li>
 <li>
 Event coordination platforms (bonus)
 </li>
 <li>
 Content coordination experience (bonus)
 </li>
 </ul>
 
 Work Style &amp; Expectations
 
 
 
 <ul>
 <li>
 In-person, high-touch support role
 </li>
 <li>
 Flexible schedule across time zones
 </li>
 <li>
 Availability during travel and critical periods
 </li>
 <li>
 High level of discretion and confidentiality required
 </li>
 <li>
 Ability to operate independently without supervision
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Salary: $60K-$70K
 </li>
 </ul>
 <ul>
 <li>
 Performance bonus tied to efficiency and cost savings
 </li>
 <li>
 Health benefits
 </li>
 <li>
 PTO
 </li>
 <li>
 Relocation and housing support
 </li>
 <li>
 Lifestyle and wellness perks
 </li>
 </ul>
</div>

Personal Assistant to CEO

Emirates

<div>
 
 Job Purpose
 
 
 
 At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;. Emirates Engineering is a cutting-edge aircraft maintenance facility, GCAA CAR V approved, supporting Emirates&rsquo; vast Airbus and Boeing fleet and thirty other airlines through third-party contracts. Our highly qualified team excels in maintenance, engineering, quality, planning, and logistics, setting industry standards with an unwavering commitment to safety and excellence.
 
 
 
 Senior Executive Secretary
 
 provides professional, high quality executive support and administrative services to senior business leaders and their teams.
 
 
 
 In This Role You Will
 
 
 
 <ul>
 <li>
 Receive, evaluate, and respond to incoming communications. Redirect or escalate matters to the executive as needed, ensuring timely and accurate responses.
 </li>
 <li>
 Provide comprehensive secretarial support to the executive and their team, including managing administrative paperwork, drafting correspondence, and preparing reports.
 </li>
 <li>
 Oversee diary and logistics management.
 </li>
 <li>
 Manage invoicing, accounting, and budget-related tasks for the department. Assist in the preparation and management of departmental budgets, including processing payments and ensuring accurate financial records.
 </li>
 <li>
 Oversee the acquisition, maintenance, and replacement of office assets and equipment, ensuring that the department's resources are well-managed.
 </li>
 <li>
 Ad hoc or additional administrative tasks as requested by the executive.
 
 
 </li>
 </ul>
 Qualification
 
 
 
 To be considered for this role you must meet the below Qualifications &amp; Experience:
 
 
 
 Experience in an administrative capacity to a senior Manager in a medium or large size company with strong administrative skills
 
 
 
 Knowledge/skills
 
 
 
 <ul>
 <li>
 Experience in an administrative capacity to a senior Manager in a medium or large size company with strong administrative skills.
 </li>
 <li>
 Secretarial qualification or diploma is preferred.
 </li>
 <li>
 Shorthand and/or speedwriting would be an advantage.
 </li>
 <li>
 Must be fully competent in MS Office applications.
 </li>
 <li>
 Must have a high degree of fluency in spoken and written English, a pleasant telephone manner and the ability to prioritise work.
 
 
 </li>
 </ul>
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
</div>

Senior Executive Secretary (Engineering)

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;. Emirates Engineering is a cutting-edge aircraft maintenance facility, GCAA CAR V approved, supporting Emirates&rsquo; vast Airbus and Boeing fleet and thirty other airlines through third-party contracts. Our highly qualified team excels in maintenance, engineering, quality, planning, and logistics, setting industry standards with an unwavering commitment to safety and excellence.
Senior Executive Secretary provides professional, high quality executive support and administrative services to senior business leaders and their teams.
In this role you will:
<ul><li>Receive, evaluate, and respond to incoming communications. Redirect or escalate matters to the executive as needed, ensuring timely and accurate responses.
</li><li>Provide comprehensive secretarial support to the executive and their team, including managing administrative paperwork, drafting correspondence, and preparing reports.
</li><li>Oversee diary and logistics management.
</li><li>Manage invoicing, accounting, and budget-related tasks for the department. Assist in the preparation and management of departmental budgets, including processing payments and ensuring accurate financial records.
</li><li>Oversee the acquisition, maintenance, and replacement of office assets and equipment, ensuring that the department's resources are well-managed.
</li><li>Ad hoc or additional administrative tasks as requested by the executive.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role you must meet the below Qualifications &amp; Experience:
Experience in an administrative capacity to a senior Manager in a medium or large size company with strong administrative skills 
 
Knowledge/skills:
-Experience in an administrative capacity to a senior Manager in a medium or large size company with strong administrative skills.
-Secretarial qualification or diploma is preferred.
-Shorthand and/or speedwriting would be an advantage.
-Must be fully competent in MS Office applications.
-Must have a high degree of fluency in spoken and written English, a pleasant telephone manner and the ability to prioritise work. 
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Senior Executive Secretary

Vanderlande

<div>
 
 Together we make the difference.
 
 
 
 We are a leading provider of innovative and high-performance solutions for airport logistics. Our portfolio includes products and solutions for baggage and cargo handling, high-end software for the digitalization of logistics processes as well as an extensive range of maintenance and services. Major customers include renowned airports and airlines around the globe.
 
 
 We are seeking a dynamic
 
 Sr. Mechanical Design Engineer
 
 to join our highly skilled Engineering team in Dubai, bringing a positive, can-do attitude and collaborative spirit. This role may require temporary relocation within the Middle East or to other countries for project assignments.
 
 
 
 What are my responsibilities?
 
 
 
 <ul>
 <li>
 Prepare mechanical layouts using software such as Revit, Autodesk Inventor, and AutoCAD.
 </li>
 <li>
 Apply hands-on experience working in Autodesk Construction Cloud (ACC) environment.
 </li>
 <li>
 Develop detailed manufacturing drawings.
 </li>
 <li>
 Coordinate with other engineering disciplines, including Electrical, Steelworks, PLC, IT, etc.
 </li>
 <li>
 Prepare BOM, BOQ, and RFQ for mechanical equipment procurement in line with project specifications.
 </li>
 <li>
 Collaborate with suppliers to finalize equipment as per specifications and follow SAP processes for material ordering.
 </li>
 <li>
 Prepare and submit design documentation (O&amp;M manuals, material submittals, functional descriptions, etc.) for client approval.
 </li>
 <li>
 Review and address client comments regarding contract requirements and supplier specifications.
 </li>
 <li>
 Coordinate building interfaces, considering space requirements, architectural collisions, accessibility, and safety.
 </li>
 <li>
 Verify building drawings (MEP, FLS, Architecture, Structure, etc.) against layouts and generate clash reports or drawings.
 </li>
 <li>
 Create and manage installation drawings, including sections and supporting documentation like clash reports.
 </li>
 <li>
 Conduct project site visits for design surveys, handle site problem reports, and resolve open points.
 </li>
 <li>
 Respond to site technical queries, assist with snagging, and support installation and commissioning teams on-site as needed.
 </li>
 <li>
 Prepare accurate as-built documentation.
 </li>
 <li>
 Coordinate technically with sales departments, consultants, customers, and suppliers as required.
 </li>
 <li>
 Adhere to established engineering standards and procedures.
 </li>
 <li>
 Maintain focus on quality and client satisfaction.
 
 
 </li>
 </ul>
 
 What do I need to qualify for the role?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in mechanical engineering with 5+ years of experience, or Diploma in Mechanical Engineering with 8+ years of experience.
 </li>
 <li>
 Minimum 4 years of design experience in Baggage/Cargo Handling Systems or other conveying/logistics technologies.
 </li>
 <li>
 Working experience of REVIT is a must, with experience in AutoCAD 2D &amp; 3D software (e.g., Inventor, Navisworks); exposure to ACC environment is an added advantage.
 </li>
 <li>
 Experience working with bid management teams, reviewing technical tender requirements and preparing quantity estimates (Engineering hours / BOQ / BOM).
 </li>
 <li>
 Knowledge of SAP systems and ability to create new material numbers is a plus.
 </li>
 <li>
 Strong English communication skills, both verbal and written.
 </li>
 <li>
 Willingness to travel locally and internationally.
 </li>
 <li>
 Ability to work effectively in an international environment.
 </li>
 <li>
 Basic knowledge of mechanical equipment safety standards (e.g., Machine Directive, EU Norms).
 </li>
 <li>
 Experience in structural calculations is a plus.
 </li>
 <li>
 Demonstrates teamwork, leadership, organizational skills, and eagerness to continuously improve.
 </li>
 </ul>
</div>

Sr. Mechanical Design Engineer

noon

<div>
 
 Build the Future of Retail with Dubai Mall Online
 
 
 
 
 
 Dubai Mall is the world&rsquo;s most visited shopping destination &mdash; welcoming hundreds of millions of visitors every year and home to some of the most iconic global brands. Now, we&rsquo;re taking it online.
 
 
 Dubai Mall Online is a first-of-its-kind digital platform bringing the scale and energy of Dubai Mall into a powerful digital experience &mdash; redefining how customers discover, shop, and receive premium retail.
 
 
 The platform is being built through a long-term partnership between Emaar and noon, one of the world&rsquo;s leading technology and ecommerce companies. Powered by noon&rsquo;s world-class tech, logistics, and digital capabilities, Dubai Mall Online combines the strength of a global retail icon with the speed and ambition of a tech-led organization.
 
 
 We&rsquo;re assembling the founding team behind this launch and looking for ambitious builders who want to create something truly new. If you thrive in fast-paced environments, enjoy solving complex problems, and want to help shape the future of retail at global scale &mdash; this is your moment.
 
 
 Come help build the next chapter of an icon and redefine the future of retail.
 
 
 
 
 
 
 About noon
 
 
 
 Founded in the Middle East, noon is one of the world&rsquo;s leading digital commerce platforms, serving millions of customers across the UAE, Saudi Arabia, and Egypt.
 
 
 Over the past decade, noon has built a world-class technology platform, last-mile logistics network, and operations engine powering multiple businesses &mdash; from ecommerce and quick commerce to food delivery, fintech, and digital services.
 
 
 Today, noon operates some of the region&rsquo;s most recognizable consumer brands, including noon.com, noon Minutes, and Supermall, delivering at scale with speed, innovation, and customer obsession at its core.
 
 
 Joining noon means working in a high-ownership environment where small teams build big things, decisions move fast, and impact is visible. It&rsquo;s a place for builders who want to learn quickly, take responsibility early, and help shape the future of digital commerce in the region.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are seeking a Senior Manager, Customer Service to build and lead the customer service function for Dubai Mall Online. This role will be responsible for delivering a best-in-class customer support operation that reflects the premium standards of Dubai Mall while operating at the speed and scale of a modern ecommerce platform.
 
 
 Candidate will oversee customer service operations across all support channels, ensuring fast, efficient, and empathetic resolution of customer inquiries and issues. This leader will design scalable service processes, implement best-in-class support tooling and automation, and build high-performing teams capable of delivering consistent and high-quality customer service.
 
 
 As a founding leadership role, this position will play a critical part in establishing how customer service operates and scales for Dubai Mall Online from day one.
 
 
 
 
 
 
 What you'll do
 
 
 
 
 
 
 Customer Service Strategy &amp; Operations
 
 <ul>
 <li>
 Define and execute the overall customer service strategy aligned with Dubai Mall Online&rsquo;s premium brand positioning.
 </li>
 <li>
 Lead the day-to-day customer support operations across all service channels including chat, email, voice, and social media.
 </li>
 <li>
 Ensure fast, efficient, and high-quality resolution of customer inquiries, issues, and complaints.
 </li>
 <li>
 Develop service standards and operational frameworks that balance efficiency with high-quality service delivery.
 </li>
 <li>
 Drive continuous service improvement initiatives using customer feedback, operational data, and service analytics.
 </li>
 </ul>
 
 
 
 
 Customer Support Operations &amp; Escalations
 
 <ul>
 <li>
 Oversee all customer support activities including inquiries, complaints, order issues, delivery concerns, and return-related support.
 </li>
 <li>
 Design and optimize processes for handling returns, refunds, and exchanges in coordination with operations and logistics teams.
 </li>
 <li>
 Manage complex customer escalations and ensure timely and effective resolution.
 </li>
 <li>
 Act as the senior escalation owner for high-impact customer issues and executive-level cases.
 </li>
 <li>
 Partner closely with logistics, marketplace, product, and operations teams to resolve root-cause issues and prevent recurrence.
 </li>
 </ul>
 
 
 
 
 Tooling, Automation &amp; Process Excellence
 
 <ul>
 <li>
 Evaluate, implement, and optimize customer service platforms and support tooling.
 </li>
 <li>
 Drive automation initiatives to improve response times, resolution efficiency, and operational scalability.
 </li>
 <li>
 Develop and maintain scalable SOPs and service playbooks to ensure consistent customer service delivery.
 </li>
 <li>
 Leverage AI, workflow automation, and knowledge management systems to enhance support efficiency while maintaining service quality.
 </li>
 </ul>
 
 
 
 
 Team Leadership &amp; Capability Building
 
 <ul>
 <li>
 Build, lead, and develop a high-performing customer service organization.
 </li>
 <li>
 Design onboarding, training, and continuous development programs for customer support teams.
 </li>
 <li>
 Establish performance metrics, coaching frameworks, and quality assurance standards.
 </li>
 <li>
 Foster a service-oriented culture focused on responsiveness, accountability, and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 Performance Management &amp; Insights
 
 <ul>
 <li>
 Define and own customer service KPIs including CSAT, response time, resolution time, first-contact resolution, and escalation metrics.
 </li>
 <li>
 Translate customer feedback and support data into actionable operational improvements.
 </li>
 <li>
 Deliver regular executive reporting and recommendations based on service performance and operational insights.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 
 <ul>
 <li>
 7+ years of experience in Customer Service, Customer Support, or Customer Operations leadership roles within ecommerce, marketplace, retail, or technology environments.
 </li>
 <li>
 Proven experience building or scaling customer service functions in fast-growth or launch environments.
 </li>
 <li>
 Strong understanding of ecommerce operations, logistics, and post-purchase customer support processes.
 </li>
 <li>
 Experience implementing customer service platforms, automation, and operational process improvements.
 </li>
 <li>
 Demonstrated success managing customer service performance metrics such as CSAT, response time, and resolution efficiency at scale.
 </li>
 <li>
 Strong stakeholder management skills with the ability to collaborate across operations, logistics, product, and marketplace teams.
 </li>
 <li>
 Experience leading and developing large operational support teams in high-growth environments.
 </li>
 </ul>
 
 
</div>

Senior Manager, Customer Service - Dubai Mall Online

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