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account manager - shipping & logistics Jobs in Cairo

account manager - shipping & logistics

customer success account manager Jobs in Cairo

customer success account manager

supply chain account manager

Homzmart

<div>
 
 Company Description
 
 
 
 
 Homzmart
 
 is an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Receive, review, and resolve tickets assigned by the Customer Operations team in line with SLAs.
 </li>
 <li>
 Communicate with vendors to verify details, resolve discrepancies, and ensure corrective actions are taken promptly.
 </li>
 <li>
 Coordinate with internal teams (Customer Operations, Logistics and Vendor Operations) to resolve operational bottlenecks.
 </li>
 <li>
 Update ticketing systems accurately with all relevant notes, actions taken, and closure details.
 </li>
 <li>
 Monitor daily ticket queues and escalate delays or complex cases to the Team Lead.
 </li>
 <li>
 Support process improvement initiatives by identifying recurring issues and sharing insights.
 </li>
 <li>
 Ensure all resolutions are aligned with company policies and enhance customer satisfaction.
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent experience in Business, Supply Chain, or related field.
 </li>
 <li>
 1&ndash;3 years of experience in issue resolution, customer support, or vendor operations.
 </li>
 <li>
 Strong communication and coordination skills.
 </li>
 <li>
 Detail-oriented with good problem-solving ability.
 </li>
 <li>
 Ability to work in a fast-paced, cross-functional environment.
 </li>
 <li>
 Basic knowledge of Excel and ticketing tools (Sprinklr, Zendesk, etc.).
 </li>
 </ul>
</div>

Supply Chain Account Manager

Magnet

<div>
 
 
 Industry:
 
 Parcel Delivery, Shipping &amp; logistics
 
 
 
 Job Location:
 
 New Cairo, Egypt.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Act as the primary point of contact for assigned logistics clients, maintaining strong and long-term relationships.
 </li>
 <li>
 Understand clients&rsquo; supply chain requirements and provide tailored logistics solutions.
 </li>
 <li>
 Manage end-to-end service delivery, including transportation, freight forwarding, warehousing, and distribution.
 </li>
 <li>
 Monitor shipment performance, resolve service issues, and ensure on-time delivery.
 </li>
 <li>
 Identify opportunities to upsell or cross-sell value-added logistics services.
 </li>
 <li>
 Coordinate with internal teams (operations, customer service, finance, and compliance) to meet client expectations.
 </li>
 <li>
 Prepare account performance reports, KPIs, and conduct regular business reviews for clients.
 </li>
 <li>
 Track market trends, competitor activity, and industry developments to support client growth strategies.
 </li>
 <li>
 Ensure accurate account documentation, pricing agreements, and CRM updates.
 </li>
 <li>
 Handle client escalations professionally and work with relevant teams to provide timely resolutions.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Business Administration, Logistics, Supply Chain Management
 
 , or a related field.
 </li>
 <li>
 
 2&ndash;3 years of experience
 
 in
 
 Account Management
 
 within the
 
 Parcel Delivery, Shipping, or Logistics
 
 sector.
 </li>
 <li>
 Strong understanding of logistics operations, warehousing, and distribution processes.
 </li>
 <li>
 Excellent communication, negotiation, and relationship management skills.
 </li>
 <li>
 Analytical mindset with strong reporting and presentation abilities.
 </li>
 <li>
 Proficiency in
 
 Microsoft Office
 
 and
 
 CRM systems
 
 .
 </li>
 <li>
 Ability to manage multiple clients and priorities in a fast-paced environment.
 </li>
 </ul>
 
 
</div>

Account Manager - Shipping & logistics

Confidential

<div>
 
 An international company known for its excellence and innovation. Our company is a global leader with a strong presence across multiple countries, committed to delivering exceptional products and services to our clients. We are dedicated to fostering a collaborative and inclusive work environment that encourages growth and development.
 
 
 
 
 
 
 Job Summary:
 
 
 
 The Supply Chain Manager is responsible for planning, organizing, and optimizing the flow of products across the supply chain. The role ensures accurate demand forecasting, effective inventory management, and seamless coordination between internal and external stakeholders. This position will act as the key interface between central and regional teams to secure maximum product availability at optimal cost levels while supporting business and financial targets. The Supply Chain Manager will proactively analyze data, anticipate risks, and drive continuous improvement initiatives to enhance supply chain efficiency and reliability.
 
 
 
 
 
 
 The Ideal Candidate:
 
 
 
 The ideal candidate is a strategic thinker with strong analytical skills and a deep understanding of end-to-end supply chain processes. They possess strong communication and negotiation abilities, demonstrate high levels of integrity, and excel in dynamic, fast-paced environments. They can influence and collaborate effectively with cross-functional teams, manage complex situations, and deliver cost-effective and customer-centric supply chain solutions.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Develop and implement the company&rsquo;s supply chain strategy.
 </li>
 <li>
 Build and manage accurate demand forecasting models.
 </li>
 <li>
 Monitor and adjust supply plans based on market and business changes.
 </li>
 <li>
 Conduct risk assessments and implement mitigation actions.
 </li>
 <li>
 Improve demand forecast accuracy through data analysis and process enhancements.
 </li>
 <li>
 Manage and optimize inventory levels within Group guidelines.
 </li>
 <li>
 Set and maintain local inventory parameters aligned with operational needs.
 </li>
 <li>
 Provide timely updates on demand, supply, and inventory to management.
 </li>
 <li>
 Maintain strong coordination with sales, marketing, finance, sourcing, and manufacturing teams.
 </li>
 <li>
 Communicate and negotiate with suppliers to secure profitable agreements.
 </li>
 <li>
 Analyze logistics and shipping data to identify bottlenecks and improvement opportunities.
 </li>
 <li>
 Monitor logistics operations to ensure smooth and cost-efficient flows.
 </li>
 <li>
 Work with shipping, clearance, and insurance companies to support supply operations.
 </li>
 <li>
 Track and report on supply chain KPIs.
 </li>
 <li>
 Recommend and implement cost-effective process improvements.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Management, Supply Chain Management, or related field.
 </li>
 <li>
 Minimum of 8 years of experience in supply chain or similar roles.
 </li>
 <li>
 Professional certifications (e.g., APICS, CSCP, CPSM) are preferred.
 </li>
 </ul>
 
 
 
 
 
 Skills And Competencies:
 
 
 <ul>
 <li>
 Strong strategic and analytical skills.
 </li>
 <li>
 Confident decision-making abilities.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Advanced negotiation and influencing capabilities.
 </li>
 <li>
 In-depth knowledge of end-to-end supply chain processes.
 </li>
 <li>
 Excellent command of English.
 </li>
 <li>
 Strong organizational and project management skills.
 </li>
 <li>
 High attention to detail and accuracy.
 </li>
 <li>
 Creative and proactive problem-solving mindset.
 </li>
 </ul>
 
 
</div>

Supply Chain Manager

The HEINEKEN Company

<div>
 
 Job Purpose
 
 
 
 Acts as a liaison between the company and customers and assists with orders, complaints, and inquiries to ensure customer satisfaction.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Takes orders through online platforms, emails or directly from the account manager.
 </li>
 <li>
 Informs customers in case of any out-of-stock products.
 </li>
 <li>
 Replies to all customer inquiries on anything related to the company&rsquo;s products.
 </li>
 <li>
 Informs account managers in case of any client credit issues to be resolved.
 </li>
 <li>
 Inputs email orders on the SAP system and replies with data on the delivery date and product availability.
 </li>
 <li>
 Sends a report to account managers three times a day regarding any issues with customers that can be resolved from their side, such as credit issues.
 </li>
 <li>
 Handles orders from plants (primary distribution) as well as orders for non-alcoholic beverages (NAB) and alcoholic beverages (AB) and PepsiCo.
 </li>
 <li>
 Follows up on all orders on the Business to Business system and informs customers in case of any issues.
 </li>
 <li>
 Send some orders to primary distribution.
 </li>
 <li>
 Handles all service complaints related to sales, drivers, and technicians. Inputs data on the system and informs the relevant teams to ensure that the issue is resolved on time based on service level agreement terms.
 </li>
 <li>
 Aligns with the supply chain department in case of complaints related to product shortages.
 </li>
 <li>
 Informs distribution manager of any issues related to delivery of products, such as inaccurate quantity.
 </li>
 <li>
 Handles and informs the quality team about finished goods&rsquo; complaints from consumer or customer or warehouses. Awaits feedback and reports any quality issues to the management.
 </li>
 <li>
 Handles complaints related to material-handling equipment. Registers complaints and informs the relevant parties.
 </li>
 <li>
 Ensures installation and de-installation of assets (fridge or draught) based on customer requests.
 </li>
 <li>
 Handles any visibility issues in collaboration with the marketing team.
 </li>
 <li>
 Conducts a &ldquo;voice of customer&rdquo; survey by calling customers and asking about their satisfaction and recommendations. Suggests action plans based on the survey results.
 </li>
 <li>
 Performs a maintenance survey by asking clients about the performance of the maintenance team.
 </li>
 <li>
 Updates and sends case fail rate (CFR) report to the supply chain team.
 </li>
 <li>
 Updates the performance dashboard with information on all the received calls, abandoned calls (reasons: agent, queue, other), and sales orders.
 </li>
 <li>
 Updates the PepsiCo dashboard with data on the number of orders for PepsiCo, volume in hectoliter, etc.
 </li>
 <li>
 Updates the complaints dashboard including: complaint sources, analysis versus the previous year, complaint per product, complaint per factory, etc.
 </li>
 <li>
 Updates the customer request order report and sends it to the sales team on a daily basis.
 </li>
 <li>
 Develops monthly maintenance and installation survey reports.
 
 
 </li>
 </ul>
 Disclaimer: Other duties assigned as needed.
 
 
 
 Education &amp; Experiences
 
 
 
 
 Educational Background
 
 
 
 Bachelor degree in Business Administration is preferable
 
 
 
 Years Of Experience
 
 
 
 0 -2 years of experience in in managing Call Center\Customer Service function.
 
 
 
 Qualifications &amp; Other Requirements
 
 
 
 Excellent command of English Language
 
 
 Skills in Microsoft (Excel &amp; PowerPoint), Power Bi is a plus
 
 
 Profound knowledge of ERP\Quality systems, preferably SAP
 
 
 Profound Knowledge of CRM systems, preferably Salesforce
 
 
 
 Personal Skills
 
 
 
 <ul>
 <li>
 Proactive
 </li>
 <li>
 Self-motivated
 </li>
 <li>
 Customer and Detailed oriented
 </li>
 <li>
 Interpersonal\communication skills
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Problem solving and Decision maker; able to respond swiftly to arising issues take quick decisions.
 </li>
 <li>
 Able to manage stress and motivates
 </li>
 </ul>
 
 #addjob
 
 
 
</div>

Customer Service Officer - CSLP Support

Red Bull

<div>
 The manager will be responsible for
 
 forecasting demand and planning supply
 
 to ensure product availability, optimize inventory levels, and align with the company&rsquo;s sales and financial goals. By working closely with Sales, Marketing, Finance, and other stakeholders, you will lead the
 
 Integrated Business Planning (IBP)
 
 process and drive collaboration across the supply chain.
 
 
 
 All the responsibilities we'll trust you with:
 
 
 
 
 Demand Planning:
 
 
 
 Analyze past sales and marketing trends to create accurate forecasts Work with Sales, Marketing, and Finance teams to finalize demand plans and ensure alignment Manage forecasts for products and Point-of-Sale materials (POSM), considering potential challenges and opportunities
 
 
 
 Supply Planning:
 
 
 
 Develop and execute supply plans to meet demand while optimizing inventory levels. Ensure consistent product availability, manage stock freshness, and plan for new product launches. Collaborate with logistics partners to ensure smooth operations from production to delivery
 
 
 
 S&amp;OP Leadership:
 
 
 
 Lead monthly Sales and Operations Planning (S&amp;OP) meetings with internal and external stakeholders. Align local supply plans with global strategies and address constraints.
 
 
 
 Inventory &amp; Distribution Management:
 
 
 
 Monitor distributor stock levels to prevent shortages or excess stock. Identify and address risks like slow-moving inventory or potential stock expiration. Manage the planning and deployment of coolers and POSM (200M EGP value in 2023).
 
 
 
 Reporting &amp; Insights:
 
 
 
 Track key supply chain performance metrics (e.g., forecast accuracy, inventory levels, and costs). Provide regular updates to leadership and distribution partners to improve operations and decision-making.
 
 
 
 Project Management:
 
 
 
 Lead new product launches and oversee supply chain projects to ensure timely delivery and market success. Work closely with external partners and regulatory authorities to meet market requirements.
 
 
 
 Your areas of knowledge and expertise that matter most for this role:
 
 
 
 <ul>
 <li>
 7-8+ years of experience in demand and supply planning, sales forecasting, and end-to-end supply chain operations.
 </li>
 <li>
 Strong analytical and problem-solving skills with expertise in data analysis and forecasting tools (e.g., SAP, IBP, Excel).
 </li>
 <li>
 Proven ability to collaborate across departments (Sales, Marketing, Finance) and manage stakeholders, including third-party logistics (3PL) and distribution partners.
 </li>
 <li>
 Excellent communication, negotiation, and organizational skills.
 </li>
 <li>
 Experience driving efficiency and leading change in supply chain processes.
 </li>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Business, or a related field (APICS certification is a plus).
 </li>
 </ul>
</div>

Supply & Demand Planning Manager

Explore 506+ Supply chain account manager in Cairo this December. Find roles across top companies and apply now to boost your career.

506 supply chain account manager jobs IN Cairo

Supply Chain Account Manager

Account Manager - Shipping & logistics

Account Manager - Shipping & logistics

Supply Chain Manager

Customer Service Officer - CSLP Support

Supply & Demand Planning Manager

Supply & Demand Planning Manager